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Best Customer Self-Service Software with Voice Chatbot Capabilities

Below are the top-rated Customer Self-Service Software with Voice Chatbot capabilities, as verified by G2’s Research team. Real users have identified Voice Chatbot as an important function of Customer Self-Service Software. Compare different products that offer this feature so you can decide which is best for your business needs.
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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11 Listings in Customer Self-Service Available
(7,199)4.4 out of 5
Optimized for quick response
14th Easiest To Use in Customer Self-Service software
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Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

    Users
    • Salesforce Administrator
    • Salesforce Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 41% Mid-Market
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Salesforce Service Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,715
    Features
    1,505
    Case Management
    1,485
    Efficiency
    1,298
    Helpful
    826
    Cons
    Complexity
    907
    Learning Curve
    784
    Steep Learning Curve
    621
    Missing Features
    591
    Expensive
    580
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Salesforce Service Cloud features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Automation
    Average: 8.7
    8.5
    Integrations
    Average: 8.5
    8.4
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    580,902 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    86,064 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users
  • Salesforce Administrator
  • Salesforce Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 41% Mid-Market
  • 38% Enterprise
Salesforce Service Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,715
Features
1,505
Case Management
1,485
Efficiency
1,298
Helpful
826
Cons
Complexity
907
Learning Curve
784
Steep Learning Curve
621
Missing Features
591
Expensive
580
Salesforce Service Cloud features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
8.6
Automation
Average: 8.7
8.5
Integrations
Average: 8.5
8.4
Personalization
Average: 8.5
Seller Details
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
580,902 Twitter followers
LinkedIn® Page
www.linkedin.com
86,064 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The

    Users
    • Associate
    • Assistant Manager
    Industries
    • Financial Services
    • Hospital & Health Care
    Market Segment
    • 62% Mid-Market
    • 28% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Ozonetel Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    152
    Features
    102
    Call Management
    98
    Call Quality
    79
    Customer Support
    61
    Cons
    Call Issues
    67
    Connection Issues
    62
    Call Connectivity Issues
    47
    Connectivity Issues
    42
    Technical Issues
    39
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Ozonetel features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    9.1
    Automation
    Average: 8.7
    9.1
    Integrations
    Average: 8.5
    8.9
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Ozonetel
    Company Website
    Year Founded
    2007
    HQ Location
    San Jose, California
    Twitter
    @Ozonetel
    789 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    343 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The

Users
  • Associate
  • Assistant Manager
Industries
  • Financial Services
  • Hospital & Health Care
Market Segment
  • 62% Mid-Market
  • 28% Small-Business
Ozonetel Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
152
Features
102
Call Management
98
Call Quality
79
Customer Support
61
Cons
Call Issues
67
Connection Issues
62
Call Connectivity Issues
47
Connectivity Issues
42
Technical Issues
39
Ozonetel features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
9.1
Automation
Average: 8.7
9.1
Integrations
Average: 8.5
8.9
Personalization
Average: 8.5
Seller Details
Seller
Ozonetel
Company Website
Year Founded
2007
HQ Location
San Jose, California
Twitter
@Ozonetel
789 Twitter followers
LinkedIn® Page
www.linkedin.com
343 employees on LinkedIn®
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  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Replicant is the leader in agentic AI for customer service. Our platform replicates your top-performing agents to automate complex conversations across voice, chat, and SMS, delivering instant, reliab

    Users
    No information available
    Industries
    • Financial Services
    • Health, Wellness and Fitness
    Market Segment
    • 51% Mid-Market
    • 42% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Replicant Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Satisfaction
    8
    Customer Support
    8
    Ease of Use
    8
    Efficiency
    8
    Helpful
    8
    Cons
    Missing Features
    4
    Limited Features
    3
    Poor Understanding
    3
    AI Limitations
    2
    AI Performance
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Replicant features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    9.3
    Automation
    Average: 8.7
    8.9
    Integrations
    Average: 8.5
    8.7
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Replicant
    Year Founded
    2017
    HQ Location
    San Francisco, California
    Twitter
    @replicant
    3 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    176 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Replicant is the leader in agentic AI for customer service. Our platform replicates your top-performing agents to automate complex conversations across voice, chat, and SMS, delivering instant, reliab

Users
No information available
Industries
  • Financial Services
  • Health, Wellness and Fitness
Market Segment
  • 51% Mid-Market
  • 42% Enterprise
Replicant Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Satisfaction
8
Customer Support
8
Ease of Use
8
Efficiency
8
Helpful
8
Cons
Missing Features
4
Limited Features
3
Poor Understanding
3
AI Limitations
2
AI Performance
2
Replicant features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
9.3
Automation
Average: 8.7
8.9
Integrations
Average: 8.5
8.7
Personalization
Average: 8.5
Seller Details
Seller
Replicant
Year Founded
2017
HQ Location
San Francisco, California
Twitter
@replicant
3 Twitter followers
LinkedIn® Page
www.linkedin.com
176 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Established in 2012, Aivo empowers businesses to elevate their customer service experience with proven artificial intelligence solutions. With Aivo, companies leverage advanced conversational and gene

    Users
    No information available
    Industries
    • Banking
    • Financial Services
    Market Segment
    • 43% Enterprise
    • 36% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Aivo features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.9
    Automation
    Average: 8.7
    8.2
    Integrations
    Average: 8.5
    8.6
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2000
    HQ Location
    Tewksbury, MA
    Twitter
    @engageware
    2,879 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    118 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Established in 2012, Aivo empowers businesses to elevate their customer service experience with proven artificial intelligence solutions. With Aivo, companies leverage advanced conversational and gene

Users
No information available
Industries
  • Banking
  • Financial Services
Market Segment
  • 43% Enterprise
  • 36% Mid-Market
Aivo features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.9
Automation
Average: 8.7
8.2
Integrations
Average: 8.5
8.6
Personalization
Average: 8.5
Seller Details
Year Founded
2000
HQ Location
Tewksbury, MA
Twitter
@engageware
2,879 Twitter followers
LinkedIn® Page
www.linkedin.com
118 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Alvaria CXP improves the customer experience, simplifies development and deployment of customer contact applications, makes changes and updates faster, and protected your investment. Alvaria CXP is th

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 41% Small-Business
    • 29% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Alvaria CXP features and usability ratings that predict user satisfaction
    7.9
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2021
    HQ Location
    Atlanta, US
    Twitter
    @Alvaria_Inc
    283 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    55 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Alvaria CXP improves the customer experience, simplifies development and deployment of customer contact applications, makes changes and updates faster, and protected your investment. Alvaria CXP is th

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 41% Small-Business
  • 29% Enterprise
Alvaria CXP features and usability ratings that predict user satisfaction
7.9
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
2021
HQ Location
Atlanta, US
Twitter
@Alvaria_Inc
283 Twitter followers
LinkedIn® Page
www.linkedin.com
55 employees on LinkedIn®
(12)5.0 out of 5
View top Consulting Services for PolyAI
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    PolyAI builds customer-led voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how th

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Enterprise
    • 25% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • PolyAI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Artificial Intelligence
    4
    Automation
    3
    Efficiency
    3
    24/7 Support
    2
    AI Integration
    2
    Cons
    Improvements Needed
    1
    Lagging Issues
    1
    Slow Loading
    1
    Slow Performance
    1
    Slow Speed
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • PolyAI features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Automation
    Average: 8.7
    10.0
    Integrations
    Average: 8.5
    10.0
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    PolyAI
    Year Founded
    2017
    HQ Location
    London, England
    Twitter
    @polyaivoice
    8,662 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    353 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

PolyAI builds customer-led voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how th

Users
No information available
Industries
No information available
Market Segment
  • 50% Enterprise
  • 25% Mid-Market
PolyAI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Artificial Intelligence
4
Automation
3
Efficiency
3
24/7 Support
2
AI Integration
2
Cons
Improvements Needed
1
Lagging Issues
1
Slow Loading
1
Slow Performance
1
Slow Speed
1
PolyAI features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
10.0
Automation
Average: 8.7
10.0
Integrations
Average: 8.5
10.0
Personalization
Average: 8.5
Seller Details
Seller
PolyAI
Year Founded
2017
HQ Location
London, England
Twitter
@polyaivoice
8,662 Twitter followers
LinkedIn® Page
www.linkedin.com
353 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Today Alvaria has two proven and feature rich platforms that many of our customers rely on every day for inbound service and outbound engagement, Aspect Unified IP and Noble CC. Alvaria has taken the

    Users
    No information available
    Industries
    • Financial Services
    Market Segment
    • 67% Enterprise
    • 33% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Aspect Unified IP Contact Center features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    6.7
    Automation
    Average: 8.7
    8.3
    Integrations
    Average: 8.5
    8.3
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2021
    HQ Location
    Atlanta, US
    Twitter
    @Alvaria_Inc
    283 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    55 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Today Alvaria has two proven and feature rich platforms that many of our customers rely on every day for inbound service and outbound engagement, Aspect Unified IP and Noble CC. Alvaria has taken the

Users
No information available
Industries
  • Financial Services
Market Segment
  • 67% Enterprise
  • 33% Mid-Market
Aspect Unified IP Contact Center features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.1
6.7
Automation
Average: 8.7
8.3
Integrations
Average: 8.5
8.3
Personalization
Average: 8.5
Seller Details
Year Founded
2021
HQ Location
Atlanta, US
Twitter
@Alvaria_Inc
283 Twitter followers
LinkedIn® Page
www.linkedin.com
55 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Alvaria Cloud is a web-based customer engagement center suitable for organizations with 100 or more concurrent and named users. The system is a complete set of customer service capabilities including

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 70% Enterprise
    • 20% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Alvaria Intelligence Platform features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Automation
    Average: 8.7
    10.0
    Integrations
    Average: 8.5
    6.7
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2021
    HQ Location
    Atlanta, US
    Twitter
    @Alvaria_Inc
    283 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    55 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Alvaria Cloud is a web-based customer engagement center suitable for organizations with 100 or more concurrent and named users. The system is a complete set of customer service capabilities including

Users
No information available
Industries
No information available
Market Segment
  • 70% Enterprise
  • 20% Mid-Market
Alvaria Intelligence Platform features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
10.0
Automation
Average: 8.7
10.0
Integrations
Average: 8.5
6.7
Personalization
Average: 8.5
Seller Details
Year Founded
2021
HQ Location
Atlanta, US
Twitter
@Alvaria_Inc
283 Twitter followers
LinkedIn® Page
www.linkedin.com
55 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    VirtuOz is the leader in Digital Customer Relationships, enabling large and mid-market enterprises to use Intelligent Virtual Agents to provide world-class online marketing, sales, and support channel

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
    • 50% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Nina features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    Burlington, MA
    Twitter
    @NuanceInc
    7,693 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,996 employees on LinkedIn®
    Ownership
    NASdaqGS:NUAN
    Total Revenue (USD mm)
    $1,478
Product Description
How are these determined?Information
This description is provided by the seller.

VirtuOz is the leader in Digital Customer Relationships, enabling large and mid-market enterprises to use Intelligent Virtual Agents to provide world-class online marketing, sales, and support channel

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
  • 50% Mid-Market
Nina features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
HQ Location
Burlington, MA
Twitter
@NuanceInc
7,693 Twitter followers
LinkedIn® Page
www.linkedin.com
3,996 employees on LinkedIn®
Ownership
NASdaqGS:NUAN
Total Revenue (USD mm)
$1,478
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    True Image Interactive is revolutionizing the way people connect with technology using the world’s first HUMAN Intelligent Virtual Assistants. Combining the proven power of human interaction to engage

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 200% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • True Image Interactive features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1999
    HQ Location
    Pittsburgh, US
    Twitter
    @humanizingAI
    161 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
    Phone
    1-877-305-1341
Product Description
How are these determined?Information
This description is provided by the seller.

True Image Interactive is revolutionizing the way people connect with technology using the world’s first HUMAN Intelligent Virtual Assistants. Combining the proven power of human interaction to engage

Users
No information available
Industries
No information available
Market Segment
  • 200% Mid-Market
True Image Interactive features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
1999
HQ Location
Pittsburgh, US
Twitter
@humanizingAI
161 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
Phone
1-877-305-1341
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Self Service applications built with your Customer in mind

    We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Phonologies Intelligent Assistant features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2001
    HQ Location
    Pune, IN
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Self Service applications built with your Customer in mind

We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Phonologies Intelligent Assistant features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
2001
HQ Location
Pune, IN
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®