# Nina Reviews **Vendor:** Tungsten Automation **Category:** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) **Average Rating:** 4.9/5.0 **Total Reviews:** 4 ## About Nina VirtuOz is the leader in Digital Customer Relationships, enabling large and mid-market enterprises to use Intelligent Virtual Agents to provide world-class online marketing, sales, and support channels, ensuring a high quality user experience while improving operational performance. Recognized by the American Business Awards, Best in Biz 2011 and Tech Awards Circle, our award winning intelligent virtual agents offer companies a new channel for self-service that delivers the best possible customer experience at one-tenth the cost of traditional channels. VirtuOz solutions combine best-in-class virtual agent solutions with best practices across agent development, deployment, and optimization to deliver predictable and measurable results. Intelligent virtual agents are predicted to become the new standard for customer interaction in the next few years. VirtuOz leads the market for successful use of intelligent virtual agents, having processed over 166 million conversations on behalf of our customers in 2011 and with the largest number of live enterprise intelligent virtual agents for Global 2000 companies including Kaspersky, Michelin, SFR, H&R Block and Symantec. ## Nina Reviews ### 1. A Great Customer Service Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Aula G. | Customer Manager, Professional Training & Coaching, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Nina?** I like that Nina has amazing features and handles our customer service needs The tool is easily customizable and has all important features It is powerful and I like that implemntation and using it is straightforward **What do you dislike about Nina?** No bad experiences whatsoever with Nina. It has all we need. **What problems is Nina solving and how is that benefiting you?** The tool has all customer self service features we need and has been very helpful. ### 2. Make Meetings Count Again with Nina. **Rating:** 5.0/5.0 stars **Reviewed by:** Iacob L. | Mr, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2019 **What do you like best about Nina?** I love the fact that Nina seamlessly integrates with my meeting calendars, invites, and technology platform. I can set it up so every call I make from my business phone system connects Nina in the background seamlessly. It's great. She transcribes and records the entire call or meeting, provides a debrief option, actions items and more. **What do you dislike about Nina?** I can't really think of anything I like the least. I think they could improve some of the voice commands and the UI/UX for the mobile app. **What problems is Nina solving and how is that benefiting you?** Overall, Nina has let me get back to focusing on people during meetings. By recording the meeting or calls, providing transcriptions, highlighting actions items, and prompting us for a post-call debrief, Nina has allowed us to really listen actively during our calls and meetings, which provides better outcomes in all areas of our business. ### 3. Best Employee EVER. **Rating:** 5.0/5.0 stars **Reviewed by:** Iustin C. | Mr, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2019 **What do you like best about Nina?** As a marketer I have always struggled with pushing my leads through the funnel. I would create leads from events or other marketing activities, but sales would only follow up with about a third at best. **What do you dislike about Nina?** I wish they already had Chat vs email and text at this point. **What problems is Nina solving and how is that benefiting you?** I had a great experience. They are very knowledgeable in the Merchant Processing, Merchant Cash Advance and the Mortgage space all products we offer. ### 4. Good experience with Nina. **Rating:** 5.0/5.0 stars **Reviewed by:** Filip C. | Mr, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2019 **What do you like best about Nina?** It's extraordinary. She deciphers and records the whole assemble or conference, gives a question alternative, activities things and that's only the tip of the iceberg. **What do you dislike about Nina?** I can't generally consider anything I like the least. **What problems is Nina solving and how is that benefiting you?** Nina has enabled us to truly listen effectively amid our assembles and conferences, which gives better results in every aspect of our business. What's more, it's really cool also. - [View Nina pricing details and edition comparison](https://www.g2.com/products/nina/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-19+00%3A54%3A12+-0500&secure%5Bsession_id%5D=592ef0b2-8fef-4ecd-aae9-dec91b23c98f&secure%5Btoken%5D=06ca36e42da98e7867428673146c636b292b7a4616150d7003f8d0e7cddf03ae&format=llm_user) ## Nina Features **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Nina Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,662 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,327 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,934 reviews)