There are no user costs, which is the biggest strength for me since, in my experience with similar platforms, the main barrier was not being able to add my entire team due to high per-user license costs. Another thing I love is the configuration of the workflows, which are very intuitive. Regarding documentation and technical support, they have a very comprehensive AI agent that solves all my doubts and problems. It's also one of the only platforms that allows me to integrate TikTok Ads. The platform works very smoothly both on the web and the app. Review collected by and hosted on G2.com.
It would be necessary to add Google Ads and a personalized report section with the option to include both open and closed conversations at the same time and to be able to export them. Review collected by and hosted on G2.com.
No per-user cost, intuitive workflow config, and TikTok Ads alongside every other channel is a fair picture of what respond.io does for a team running multiple functions at once. On Google Ads and a customised reports section that pulls open and closed conversations together with export, both are specific asks the product team should see directly, https://roadmap.respond.io is the right place to raise them.