What I love about Front is that I don't have to forward an email every time I need help from someone else. I can leave an internal note, share the context, and keep track of who is handling the matter. In our case, this is very useful when a client asks something that depends on both the commercial and technical teams. Review collected by and hosted on G2.com.
Initially, it's challenging to decide how to organize shared mailboxes. If you create too many rules, you end up having to check why each message ended up in a different place. We had to simplify the setup so that everyone understood how to work with it. Review collected by and hosted on G2.com.
Hello Antonio,
Thank you for such thoughtful feedback. We’re delighted that Front helps your commercial and technical teams collaborate in one place, with the context and ownership needed to resolve more complex client requests.
We also appreciate your candid feedback on mailbox organization and rules. Finding the right balance between automation and simplicity is important, and it’s great to hear that simplifying your setup made it easier for everyone to work consistently.
Keeping the full conversation context available when a teammate is away or a case changes hands is exactly the kind of continuity we aim to support. Thank you again for sharing your experience.