# Best Conversational Commerce Platforms - Page 2 *By [Subhransu Sahu](https://research.g2.com/insights/author/subhransu-sahu)* Conversational commerce platforms enable businesses to facilitate sales and transactions directly within messaging applications, chat interfaces, and voice assistants, guiding users through product discovery, recommendations, and purchase completion within a single messaging thread to replicate the experience of in-store assistance in a digital environment. ### Core Capabilities of Conversational Commerce Platforms To qualify for inclusion in the Conversational Commerce category, a product must: - Enable customer interactions via AI chatbots leveraging NLP and AI - Allow customers to browse products, place orders, or make payments within the chat interface or over voice interaction - Integrate across multiple messaging platforms such as WhatsApp, Facebook Messenger, and website chat - Integrate with e-commerce platforms, CRM systems, and payment platforms - Offer features to track conversational performance, sales conversions, and other relevant metrics ### Common Use Cases for Conversational Commerce Platforms E-commerce brands, DTC retailers, and customer service teams use conversational commerce platforms to drive revenue through messaging channels. Common use cases include: - Guiding customers through personalized product recommendations and purchase flows within WhatsApp or web chat - Handling post-purchase support, returns, and order tracking within the same messaging thread as the sale - Enabling seamless checkout and payment processing directly inside messaging interfaces ### How Conversational Commerce Platforms Differ from Other Tools Conversational commerce platforms should not be confused with [conversational marketing platforms](https://www.g2.com/categories/conversational-marketing), which primarily focus on lead generation, brand awareness, and customer engagement through conversation without facilitating transactions. Conversational commerce extends beyond marketing to handle the entire customer journey, from discovery and inquiry through to purchase completion and post-purchase support, integrating with [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms), [CRM software](https://www.g2.com/categories/crm), [live chat software](https://www.g2.com/categories/live-chat), [AI chatbots](https://www.g2.com/categories/ai-chatbots), and [payment gateways](https://www.g2.com/categories/payment-gateways). ### Insights from G2 on Conversational Commerce Platforms Based on category trends on G2, multi-platform messaging integration and in-chat checkout capabilities stand out as the most valued features. Increases in conversion rates and reduced drop-off in purchase journeys stand out as primary outcomes of adoption. ## Category Overview **Total Products under this Category:** 49 ## Trust & Credibility Stats **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 13,600+ Authentic Reviews - 49+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Best Conversational Commerce Platforms At A Glance - **Leader:** [Insider One](https://www.g2.com/products/insider-one/reviews) - **Highest Performer:** [Twixor](https://www.g2.com/products/twixor/reviews) - **Easiest to Use:** [Insider One](https://www.g2.com/products/insider-one/reviews) - **Top Trending:** [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - **Best Free Software:** [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) --- **Sponsored** ### Comm100 Comm100 is a global provider of AI-powered omnichannel customer support software designed to help organizations across commercial, government, and nonprofit sectors deliver seamless and consistent customer service. With a diverse clientele that includes notable names such as Rackspace, Stanford University, and Global Affairs Canada, Comm100 provides a robust platform that integrates multiple communication channels, ensuring that users can engage with their customers effectively, regardless of the medium. The Comm100 platform consolidates various support channels, including live chat, email, social media, secure messaging, and self-service resources, into a single, unified experience. This integration enhances visibility and streamlines workflows, allowing support teams to manage conversations efficiently and respond to inquiries promptly. By centralizing interactions, organizations can maintain a consistent service level across different channels, catering to a wide range of audiences and handling varying interaction volumes without compromising quality. One of the standout features of Comm100 is its advanced AI capabilities, which are woven throughout the platform to boost both productivity and performance for support teams. The software includes agentic tools designed to assist with routine interactions, enabling human agents to focus on more complex inquiries. Additionally, AI-driven quality assurance mechanisms help uphold service standards, while data-driven insights provide valuable information on trends and performance gaps. These features support continuous improvement initiatives, allowing organizations to refine their customer service strategies over time. Comm100 is built with flexibility, reliability, and scalability in mind, making it suitable for organizations operating in complex service environments that demand high levels of security, compliance, and uptime. The platform is adaptable to various operational models, ensuring that organizations can maintain stability and governance while meeting their unique service requirements. This adaptability is crucial for organizations looking to enhance their customer engagement strategies without sacrificing control or oversight. By combining intelligent automation with human-led service, Comm100 empowers organizations to foster stronger customer relationships, improve productivity, and achieve superior support outcomes at scale. This balanced approach not only helps organizations meet increasing service expectations but also supports long-term strategies for resilience and growth. Furthermore, leadership teams can leverage reliable analytics and actionable insights to measure performance, optimize resources, and make informed decisions across channels and teams, ultimately enhancing the overall customer experience in today’s dynamic digital landscape. [Visit company website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1011017&secure%5Bdisplayable_resource_id%5D=191&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=191&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=2892&secure%5Bresource_id%5D=1011017&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversational-commerce-platforms%3Fpage%3D2&secure%5Btoken%5D=e7dff98502c5294766a34e41713a7f1952624078148e5c0aafcb27785fa6c2cb&secure%5Burl%5D=https%3A%2F%2Fwww.comm100.com%2Fplatform%2Flivechat%2F%3Futm_campaign%3Dgeneric_g2_live_chat_na_26-04%26utm_content%3Dlive_chat_product_page%26utm_source%3Dreviews-paid%26utm_medium%3Dg2&secure%5Burl_type%5D=custom_url) --- ## Top-Rated Products (Ranked by G2 Score) ### 1. [Partoo](https://www.g2.com/products/partoo/reviews) At Partoo, our mission is to make businesses more visible on the Internet, to improve their e-reputation and to help them gain more customers. Our all-in-one solution empowers strategic decision-making through intuitive dashboards, enabling decision-makers to measure ROI and foster lasting customer relationships. Partoo works with a wide range of local and international companies across various industries, including small and medium-sized businesses, as well as large corporations like McDonald's, Toyota, Carrefour, and Sports Direct. The simplicity of our local listing solution enables companies to manage the tool at both local and brand levels. Partoo boasts a team of over 400 professionals and serves more than 400 clients in over 100 countries Products Details Partoo helps companies grow with the following products by meeting its 3 objectives: Get Found, Get Chosen and Get Clients. Get found: - Presence Management: automatically broadcast your stores’ information on the main directories, GPS, search engines, social networks and opinion websites. - Store Locator: optimise your website with a Store Locator and customisable pages per location. Make your Point of Sales stand out on the queries associated with your activity. Get chosen: - Review Management: centralise the reviews left on your listings, whether they come from Google, TripAdvisor or Facebook. Get regular reports, analyse them and respond from a single interface. - Review Booster: encourage satisfied customers to leave positive reviews on Google Business Profile via SMS invites. Get clients: - Messages: centralise messages received from Google Business Profile, Facebook Messenger, and Instagram and easily reply to them centrally or locally! **Average Rating:** 4.7/5.0 **Total Reviews:** 50 **Seller Details:** - **Seller:** [Partoo](https://www.g2.com/sellers/partoo) - **Year Founded:** 2014 - **HQ Location:** Paris - **LinkedIn® Page:** https://www.linkedin.com/company/partoo/ (475 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Automotive - **Company Size:** 33% Small-Business, 29% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (7 reviews) - Customer Service (3 reviews) - Customer Support (3 reviews) - Helpful (3 reviews) - Helpfulness (3 reviews) **Cons:** - Expensive (2 reviews) - High Pricing (2 reviews) - Pricing Issues (2 reviews) - Google Bugs (1 reviews) - Performance Issues (1 reviews) ### 2. [CM.com](https://www.g2.com/products/cm-com/reviews) Today, people all over the world are connected via their mobile phones. All-day, every day. Businesses, as well as their customers, are looking for more efficient and customer-centric ways to communicate with each other through mobile channels. Conversational Commerce promises just that; you can be exactly where your customers are. Conversational Commerce is the smart combination of all the popular messaging channels, data tools, and payment solutions. It allows customers to contact businesses and finish the path-to-purchase within their favorite messaging channel. Have rich, efficient and customer-centric conversations with your customer on mobile, without any technological barriers. CM.com provides a smart combination of messaging channels, such as SMS, RCS, WhatsApp Business, and Apple Business Chat combined with a Customer Data Platform and other platform features. CM.com is one of the first Cloud Communication Platforms in the world with integrated Payment functionality. The CM.com platform can be used via API and Web App. **Average Rating:** 4.8/5.0 **Total Reviews:** 11 **Seller Details:** - **Seller:** [CM.com](https://www.g2.com/sellers/cm-com) - **Year Founded:** 1999 - **HQ Location:** Breda, Noord-Brabant - **Twitter:** @CMcom_ (1,703 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cmcom (767 employees on LinkedIn®) - **Ownership:** AMS: CMCOM **Reviewer Demographics:** - **Company Size:** 50% Mid-Market, 50% Small-Business ### 3. [Coveo](https://www.g2.com/products/coveo/reviews) Coveo is a composable AI search & generative experience platform. It’s the intelligence layer that powers individualized, trusted, and connected experiences. You can delight customers, augment employee capabilities, and drive superior business outcomes with semantic search, AI recommendations, unified personalization and GenAI answering. What it does: Brings the most relevant content to any interface for search, recommendations & agentic experiences, so people always find what helps them most. Our single SaaS platform and robust suite of AI & GenAI models are specifically built to transform the total experience: from CX to EX across websites, commerce, service, and workplace. Deepen content personalization across multiple touchpoints. Personalize interactions to improve conversions, customer satisfaction, content discovery – or all of the above. With a content personalization engine as powerful as Coveo, you can start small and plan big. Stay one step ahead with an intelligent recommender. From browsing to searching, use Coveo’s state-of-the-art recommendation engine to help people discover content, products, and services they want or are likely to need next. Generative AI is powerful, but needs fresh content to work. To succeed with GenAI, you need a solution that unifies knowledge and retrieves the most relevant content to deliver reliable answers while scaling securely. Meet Relevance Generative Answering (RGA), the next evolution of AI search: producing answers using your company’s best content and tailored to your unique context. We handle the AI and LLMs, so you can focus on innovation. Live for customers in 4–6 weeks. Start from scratch or accelerate development with pre-built integrations and tools for every stack. Our API-led architecture lets you integrate and extend the Coveo relevance platform to meet your needs. Our platform is certified ISO 27001, HIPAA compliant, SOC2 compliant, and 99.999% SLA resilient. We are a Salesforce Summit ISV Partner, an SAPⓇ Endorsed App, and an Adobe Gold Partner. **Average Rating:** 4.3/5.0 **Total Reviews:** 142 **Seller Details:** - **Seller:** [Coveo Solutions Inc](https://www.g2.com/sellers/coveo-solutions-inc) - **Company Website:** https://www.coveo.com - **Year Founded:** 2005 - **HQ Location:** Quebec City, Canada - **Twitter:** @coveo (4,302 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/coveo (829 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Retail, Computer Software - **Company Size:** 54% Enterprise, 39% Mid-Market #### Pros & Cons **Pros:** - Search Efficiency (27 reviews) - Ease of Use (26 reviews) - Search Functionality (19 reviews) - Analytics (18 reviews) - Features (18 reviews) **Cons:** - Learning Curve (13 reviews) - Difficult Learning (11 reviews) - Learning Difficulty (10 reviews) - High Learning Curve (8 reviews) - Poor Customer Support (8 reviews) ### 4. [Loop Voice](https://www.g2.com/products/loop-voice/reviews) LoopVoice.ai is a voice automation platform designed for ecommerce brands that want to increase revenue and improve customer experience without expanding their support team. The product connects directly to Shopify and uses real-time data to trigger personalized outbound and inbound voice calls that recover abandoned carts, upsell returning customers, and resolve common support questions. The AI agent speaks naturally, understands caller intent, and handles complex dialogs with high accuracy. Every call is logged, recorded, and tracked with detailed analytics so brands can measure performance and optimize results. Setup takes only a few minutes: merchants connect their Shopify store, choose a voice, configure their agent, and go live. LoopVoice.ai eliminates manual follow-ups, decreases support workload, and creates a new revenue channel through automated voice conversations that feel human. It is built for reliability, fast execution, and measurable outcomes, making it a trusted tool for ecommerce teams focused on growth and efficiency. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Seller Details:** - **Seller:** [Loop Voice AI](https://www.g2.com/sellers/loop-voice-ai) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Small-Business ### 5. [Verifast AI](https://www.g2.com/products/verifast-ai/reviews) Verifast AI is the all-in-one AI chatbot for ecommerce brands - designed to help you convert, support, and grow at scale without hiring extra hands. It combines sales, support, and customer insight, so you can stop juggling tools and start turning conversations into revenue. Trusted by 250+ global D2C brands across beauty, wellness, fitness, and fragrance — verifast's AI chatbot recovers carts, handle post-sale issues, and generate qualified leads without a single manual flow. Everything works out of the box. It connects with Shopify, Gokwik, Zoho, ClickPost, Shiprocket, and more - no code required. Whether you're scaling across Tier 2/3 audience or optimizing for peak sales weekends, the ai sales chatbot works 24/7 across your PDPs, homepages, landing pages, and even WhatsApp. Start your 7 - day free trial — no Credit card required. 💬 Boost Sales • Boost conversions – Recommend the right products based on user goals and behavior • Nudge customers – Trigger contextual nudges (discounts, reviews, urgency) in-chat • Upsell smartly – Auto-suggest bundles and higher-value SKUs during conversations • Recover carts – Detect hesitation and push checkout reminders in real time • Close instantly – Apply discount codes and offers right within the chat 👨🏻‍💻 Automate Support • Resolve 90% of queries – Automate order tracking, returns, cancellations, and more • Offer instant answers – 24/7 replies to product, shipping, and policy questions • Cut support costs – Reduce human load while keeping CSAT consistently high • Escalate smartly – Route only complex tickets to human agents with full context • Go live on all pages – Enable full support across homepage, PDPs, and checkout 🌍 Speak 125+ Languages • Break language barriers – Engage users in Hinglish, Tamil, Marathi, Bengali & more • Auto-detect & switch – Let users chat in their preferred language seamlessly • Build instant trust – Respond with cultural fluency that improves retention • Drive regional conversions – Tailor messages based on local context • Scale globally – One multilingual chatbot to expand across geos without hiring 🔌 Plug & Play Setup • Integrate instantly – Works with Shopify, Gokwik, ClickPost, Shiprocket, Zoho, Zendesk • Sync in real-time – Pull product catalog, order data, and inventory automatically • No dev needed – Setup and go live in under 24 hours • Auto-update daily – Stay current with zero manual work • Omnichannel-ready – Deploy across website, mobile, and WhatsApp 🎨 Match Brand Persona & UI • Customize tone – Playful, premium, clinical, regional—your choice • Design your widget – Floating bot, “Ask Me” bar, influencer avatar, or embedded form • On-brand nudges – Personalize discount popups, offers, and CTAs • Adapt by user type – Show different flows for new vs. returning visitors • Own the experience – Every chat feels like your in-house team talking 🎯 Generate High-Intent Leads • Capture details naturally – Collect emails, phone numbers, and product interests • Qualify mid-convo – Identify buyer intent via chat, not forms • Sync to CRMs – Auto-connect with HubSpot, Zoho, WhatsApp & more • Segment smartly – Group leads by page, concern, or interest for remarketing • Run follow-ups – Use captured data to drive WhatsApp and email campaigns 📊 Unlock Real-Time Insights • Understand your users – Get most-asked queries and top-searched products • Improve conversions – Track where users drop off in the purchase funnel • Boost SEO – Use word clouds and chat data to shape content strategy • Plan smarter – Leverage time heatmaps for campaign scheduling • Refine product strategy – Spot demand trends and concern clusters at SKU level **Average Rating:** 5.0/5.0 **Total Reviews:** 3 **Seller Details:** - **Seller:** [Verifast](https://www.g2.com/sellers/verifast) - **Year Founded:** 2019 - **HQ Location:** Bengaluru, IN - **LinkedIn® Page:** https://www.linkedin.com/company/verifast-tech/ (8 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Small-Business #### Pros & Cons **Pros:** - Automation (2 reviews) - Customer Support (2 reviews) - Daily Use (2 reviews) - Ease of Use (2 reviews) - Easy Management (2 reviews) ### 6. [Vonage Conversational Commerce (formerly jumper.ai)](https://www.g2.com/products/vonage-conversational-commerce-formerly-jumper-ai/reviews) Attract new customers and earn their trust. Process orders and close sales through powerful conversations. Earn, delight, and re-engage customers. **Average Rating:** 3.5/5.0 **Total Reviews:** 1 **Seller Details:** - **Seller:** [Vonage](https://www.g2.com/sellers/vonage) - **Year Founded:** 2001 - **HQ Location:** Holmdel, NJ - **Twitter:** @Vonage (11,164 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5028/ (2,792 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (1 reviews) - Easy Setup (1 reviews) - User-Friendly (1 reviews) **Cons:** - View Limits (1 reviews) ### 7. [Chatbook](https://www.g2.com/products/unozero-chatbook/reviews) ChatBook is an AI-first conversational booking engine built for hotels, hostels, vacation rentals, and small hospitality operators. It helps properties respond instantly across WhatsApp, web chat, Instagram, and Facebook Messenger—allowing guests to ask questions, receive rates, check availability, complete payments, and confirm bookings without leaving the conversation. ChatBook helps hotels reduce OTA dependency, recover lost leads, and increase direct bookings through automated conversational sales. **Seller Details:** - **Seller:** [UNOZERO](https://www.g2.com/sellers/unozero) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 8. [Convrs](https://www.g2.com/products/convrs/reviews) Convrs helps turn conversations into customers. The Convrs Omnichannel Messaging Platform unifies WhatsApp, SMS, Instagram, Live Chat, and more into one platform - making it easy to connect, automate, and convert at every stage of the customer journey. What sets Convrs apart? - Proactive Outbound Messaging & Broadcasts - Reach customers with effective campaigns - AI Chatbots & Smart Flows - Automate repetitive tasks with AI while maintaing a human touch - Omnichannel Inbox & Live Chat - Centralize conversations across messaging channels -Secure & Compliant - GDPR-ready, role-based access, and full conversation logging - Integrations & API - Plug into your CRM, existing systems, or create custom workflows From marketing to sales to support, Convrs powers every stage of the customer journey - driving engagement, reducing overhead, and increasing conversions. **Seller Details:** - **Seller:** [Convrs](https://www.g2.com/sellers/convrs) - **Year Founded:** 2019 - **HQ Location:** Liverpool , GB - **LinkedIn® Page:** https://www.linkedin.com/company/convrs/ (13 employees on LinkedIn®) ### 9. [Dialecto](https://www.g2.com/products/dialecto/reviews) "Dialecto offers a conversational commerce suite for eCommerces that deeply integrates messaging apps with eCommerce platforms, enabling businesses to convert more chats into sales, with less work. eCommerce managers and owners can manage customer interactions from a single inbox, accessing products and order history in real time in one click, create tickets and quick responses for better, faster and scalable support, and automate marketing campaigns for higher conversion rates. Our key features: Unified inbox for multiple messaging channels deeply integrated to the eCommerce so you can access products and order history in real time in one click, transcript audios, create tickets and quick responses for better, faster and scalable support, automated cart recovery, birthday, thank you for your purchase messages, personalized customer interactions, deep conversational analytics for sales and support insights using AI, and seamless integration with eCommerce platforms." **Seller Details:** - **Seller:** [Dialecto](https://www.g2.com/sellers/dialecto) - **Year Founded:** 2022 - **HQ Location:** Montevideo, UY - **LinkedIn® Page:** https://www.linkedin.com/company/dialecto (5 employees on LinkedIn®) ### 10. [Emporiqa](https://www.g2.com/products/emporiqa/reviews) Emporiqa is the AI chatbot that closes sales. A shopper types "headphones for work, noise cancelling, under 200, USB-C" into your store. Your search returns everything with "headphones" in the title. The shopper scrolls, gives up, and leaves. Emporiqa acts like an online salesperson for your store. Shoppers describe what they need; it recommends a specific product from your catalog, handles objections on price or fit, suggests variations if the shopper hesitates, and walks them to checkout from the chat. It also answers shipping, return, and payment questions from your own store pages. Answers are grounded in your catalog, so it won't invent products or quote policies you don't have. When it isn't confident, it hedges or hands off rather than guessing. Every conversation is saved and reviewable on your dashboard — no black box. A multi-agent architecture runs product, support, and order-tracking agents in parallel, so one chat can find a jacket, quote the return policy, and check a past order without switching tools. AI costs are included in the plan — no BYOK, no separate OpenAI bill, no token budgets to manage. One subscription covers everything. Works across 65+ languages — the same behavior in every language it speaks. A shopper can ask in German and find products cataloged in English. A query like "gift for someone who likes cooking" returns relevant products even when no product contains the word "gift." When the chatbot shouldn't answer alone, it hands off to your team with the full conversation. The shopper sees a waiting status; your agent picks up exactly where the chat left off. The analytics dashboard shows which chats led to purchases. You see the full conversion funnel from first message to completed order, which products get added to cart most, and satisfaction ratings so you know when to step in and when to let it run. Runs entirely outside your store — can't slow it down, can't break anything. Native plugins for WooCommerce, Magento 2, PrestaShop, Drupal Commerce, Shopware 6, and Sylius — all available on their official marketplaces (WordPress.org, Adobe Commerce, PrestaShop Addons, drupal.org, Packagist; Shopware Store under review). Flat monthly fee with 500-5,000 conversations included per tier, unlimited team members on every plan. Free sandbox to test with your real catalog. 14-day trial on paid plans. EU company, GDPR, no model training on your data. Live demo: https://demo.emporiqa.com **Seller Details:** - **Seller:** [Rosel group](https://www.g2.com/sellers/rosel-group) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 11. [Ieasysell](https://www.g2.com/products/ieasysell/reviews) Ieasysell can achieve one-on-one voice conversations and business discussions with thousands of people, 24-hour global language reception services on the website, and in the AI era, e-commerce will upgrade from graphic and textual display to visual guidance. The shopping experience and conversion of visitors will have a qualitative leap! At present, we have helped over 1000 toB companies worldwide receive tens of thousands of inquiries and guided over 2000 toC companies to place orders worth tens of millions of dollars! **Seller Details:** - **Seller:** [Easy Selling Network Technology](https://www.g2.com/sellers/easy-selling-network-technology) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 12. [Inflow Hub](https://www.g2.com/products/inflow-hub/reviews) InflowHub runs smart workflows, broadcasting, and an AI scheduling assistant directly inside Facebook Messenger — greeting customers, answering questions, and booking appointments automatically, 24/7. **Seller Details:** - **Seller:** [InflowHub](https://www.g2.com/sellers/inflowhub) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 13. [Knot](https://www.g2.com/products/knot/reviews) Knot.dev is a comprehensive AI-powered e-commerce platform that combines store building, video production, and image creation into one unified ecosystem. Users can build complete online stores through natural language conversation, generate professional marketing content, and manage their entire e-commerce presence without switching between multiple tools or hiring specialists. AI Store Builder Build fully functional e-commerce stores by simply describing what you want in plain language. The AI translates your vision into reality, handling everything from design to deployment. - Natural language design interface - describe your store and watch it materialize - Auto SEO optimization for better search visibility - Headless frontend architecture with full e-commerce integration - Dual editing modes: visual editor for quick changes, code editor for deep customization - Responsive mobile design and custom domain support - Integrated AI for generating product images and marketing videos Video Editor Professional-grade video creation platform with AI-powered features designed specifically for e-commerce marketing and product promotion. - AI background removal and B-roll generation - Built-in music library with AI voices and narration - Auto-captions, subtitles, and multi-language dubbing - Real-time collaboration for team projects - Video templates optimized for social media and ads - Export in multiple formats for any platform Talking Avatars Create lifelike AI spokespersons that can present products, deliver customer service, or provide personalized marketing messages in multiple languages. - Photorealistic AI avatars with emotion and gesture control - Custom voice cloning for brand consistency - Multi-language support with lip-sync technology - Support for custom avatars (bring your own) - Generate videos up to 30 minutes long - Perfect for product demos, tutorials, and customer engagement Image Agent Conversational AI tool for creating and editing product images, marketing materials, and visual content through simple chat commands. - Text-to-image and image-to-image generation - Professional product photography enhancement - Instant background removal and style transfer - Batch processing for multiple images - Color correction and image enhancement - Optimized for creating ads and social media content **Seller Details:** - **Seller:** [Knot](https://www.g2.com/sellers/knot) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/knotdev/ (1 employees on LinkedIn®) ### 14. [LazyChat Inc.](https://www.g2.com/products/lazychat-inc/reviews) Lazychat offers AI-powered customer support solutions specifically designed for e-commerce businesses, helping automate customer conversations, manage orders, and store customer data for retargeting. Their all-in-one inbox integrates various messaging platforms to ensure no customer messages are missed, thus preventing lost sales opportunities. The service is flexible and caters to a range of clients from individuals to large enterprises, providing tailored plans to meet their needs. Lazychat functions like a human employee, learning and adapting to customer interactions to enhance sales performance. **Seller Details:** - **Seller:** [Tahmeed Abdullah](https://www.g2.com/sellers/tahmeed-abdullah) - **Year Founded:** 2024 - **HQ Location:** Dhaka, BD - **LinkedIn® Page:** https://linkedin.com/company/lazychat/ (13 employees on LinkedIn®) ### 15. [LupaSearch](https://www.g2.com/products/lupasearch/reviews) LupaSearch – AI-Powered eCommerce Search & Discovery About LupaSearch: Headquartered in Europe and founded by a team of veteran search engineers and data scientists, LupaSearch is a fast-growing technology company dedicated to solving the complexities of eCommerce findability. We specialize in serving mid-to-enterprise level online retailers who manage large, complex catalogs. Our mission is to bridge the gap between human intent and machine results, helping businesses globally turn their site search into a high-performing sales assistant. Key Features & Functionality: LupaSearch offers a sophisticated Hybrid Search Engine that combines vector-based semantic search with advanced keyword matching and Large Language Models (LLMs). This ensures the platform understands the "why" behind a query, handling typos, long-tail searches, and multilingual nuances with ease. Key functionalities include AI-driven personalization, dynamic faceted navigation that adapts to search context, and automated product recommendations. Designed for developers and business users alike, our seamless API allows for custom ranking based on business priorities like margins, stock levels, or active promotions. Primary Value & Problem Solved We solve the "zero-results" problem and eliminate the friction that causes high-intent customers to bounce. By providing highly relevant, personalized results in milliseconds, LupaSearch significantly boosts search conversion rates (CR) and revenue per session. We turn site search from a basic utility into a strategic revenue-driving channel, giving eCommerce teams the data-driven insights they need to understand customer demand and optimize their assortment. **Average Rating:** 4.9/5.0 **Total Reviews:** 25 **Seller Details:** - **Seller:** [LupaSearch](https://www.g2.com/sellers/lupasearch) - **Company Website:** https://www.lupasearch.com - **Year Founded:** 2021 - **HQ Location:** Kaunas, LT - **Twitter:** @LupaSearch (6 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/lupasearch/?originalSubdomain=lt (9 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Retail - **Company Size:** 46% Mid-Market, 38% Small-Business #### Pros & Cons **Pros:** - Customer Support (18 reviews) - Easy Integrations (9 reviews) - Search Technology (9 reviews) - Speed (9 reviews) - Ease of Use (8 reviews) **Cons:** - Improvement Needed (6 reviews) - Difficult Learning (5 reviews) - High Learning Curve (5 reviews) - Poor UI (5 reviews) - User Difficulty (4 reviews) ### 16. [MicroCommerce](https://www.g2.com/products/microcommerce/reviews) MicroCommerce AI Shopping Assistant is an ecommerce software solution that helps online retailers guide shoppers to the right products, answer product and support questions, and improve conversion on their websites. It is designed for ecommerce teams that want to make product discovery easier, reduce friction in the buying journey, and provide fast, accurate answers using their own product and business content. The software can be embedded into an ecommerce site as a chat assistant or widget, product answers, category answers or embedded search. The product uses retailer-provided data such as product catalogs, product details, FAQs, help content, and other site content to generate relevant responses for shoppers. It supports guided shopping experiences, product recommendations, product-specific questions, customer support answers, and handoff options when live assistance is needed. The MicroCommerce AI Shopping Assistant can be used with any ecommerce platform and also has a easy to implement Shopify Marketplace app. Ready for deploy in less than an hour. Key features and capabilities include: • AI-guided product discovery and product recommendation • Answers to product, policy, and customer support questions • Use of retailer content and catalog data to improve response relevance • Support for ecommerce use cases such as product comparison and purchase guidance • Analytics to review shopper questions, engagement, and interaction trends The primary value of the product is helping ecommerce businesses improve the shopping experience which leads to increase conversion and improved customer experience. **Seller Details:** - **Seller:** [Microcasting](https://www.g2.com/sellers/microcasting) - **Year Founded:** 2022 - **HQ Location:** Petaluma, California - **LinkedIn® Page:** http://www.linkedin.com/company/microcasting (7 employees on LinkedIn®) ### 17. [Neobound](https://www.g2.com/products/neobound/reviews) Provider of AI-powered call agent software for lead management and sales automation. This software solution enables businesses to efficiently manage calls, automate lead follow-up, and seamlessly integrate with major CRM platforms. The AI agents conduct human-like conversations, qualify leads, and handle objections, improving sales efficiency. The platform offers features such as smart follow-up sequences, personalized communication via WhatsApp and email, and real-time lead management. It supports various integrations and prioritizes data security and privacy compliance. **Seller Details:** - **Seller:** [Neobound](https://www.g2.com/sellers/neobound) - **HQ Location:** Gurgaon, IN - **LinkedIn® Page:** https://www.linkedin.com/company/neobound/ (4 employees on LinkedIn®) ### 18. [Neuroon AI](https://www.g2.com/products/neuroon-ai/reviews) AI-powered sales agent that replaces traditional e-commerce search. Semantic search by text, voice, and image. Installs in 5 minutes on WooCommerce and Shopify. **Seller Details:** - **Seller:** [Neuroon AI](https://www.g2.com/sellers/neuroon-ai) - **HQ Location:** N/A - **LinkedIn® Page:** https://linkedin.com/company/neuroon-ai/ (1 employees on LinkedIn®) ### 19. [Paz.ai](https://www.g2.com/products/paz-ai/reviews) Paz.ai is an agentic commerce platform that connects retail product catalogs to AI shopping agents across ChatGPT, Google AI Mode, Perplexity, Microsoft Copilot, and other AI-powered shopping channels. The platform addresses a critical challenge: as consumers shift from searching Google to asking AI agents for product recommendations, retailers need their catalogs to be machine-readable, protocol-compliant, and optimized for AI comprehension. Paz.ai handles all three through a unified integration. Three-Layer Architecture: Get Found (Visibility): Paz.ai ingests existing product feeds from Shopify, Adobe Commerce, Salesforce Commerce Cloud, or any PIM system and generates protocol-compliant feeds for ACP, MCP, UCP, and AP2. Retailers don't need to build separate integrations for each AI platform. Get Recommended (Optimization): AI-powered catalog enhancement transforms basic product data into rich, attribute-packed descriptions that AI agents prefer. The platform auto-fixes compliance issues, fills data gaps, and optimizes descriptions for natural language queries. All changes go through a human-in-the-loop approval workflow. Get Sold (Agentic Storefront): Launch branded ChatGPT Apps with custom UI, enable express checkout flows, and integrate loyalty programs — all within AI chat interfaces. Customers browse, buy, and track orders without leaving the conversation. **Seller Details:** - **Seller:** [Paz.ai](https://www.g2.com/sellers/paz-ai-7add04df-a988-40f0-9d16-fab4dd871a9c) - **HQ Location:** San Francisco , US - **LinkedIn® Page:** https://www.linkedin.com/company/pazai (7 employees on LinkedIn®) ### 20. [Seller AI](https://www.g2.com/products/seller-ai/reviews) SellerAI is an AI-era marketplace platform that connects e-commerce merchants directly to LLM-powered shopping experiences and autonomous shopping agents through a standardized catalog, policy, and order interface, while providing a trusted transaction layer (payments, settlement, buyer protection, and dispute resolution). SellerAI is designed as a two-sided network: • For merchants: a clear way to connect product catalogs, set fulfillment and pricing policies, define revenue-share (referral fee) levels for agent-driven orders, and manage shipping and support. • For LLMs/agents and publishers: a clean discovery API (and turnkey embeddable widget) that returns relevant products for a user query, along with transparent monetization via referral fees per completed order. SellerAI monetizes through marketplace fees on each transaction, merchant subscription fees, and an optional revenue-share marketplace where merchants can set commissions that participating LLMs/agents/publishers earn on successful orders. **Seller Details:** - **Seller:** [Seller AI](https://www.g2.com/sellers/seller-ai) - **HQ Location:** New York, US - **LinkedIn® Page:** https://www.linkedin.com/company/sellerai-commerce/ (1 employees on LinkedIn®) ### 21. [Shoply AI Search and Chatbot](https://www.g2.com/products/shoply-ai-search-and-chatbot/reviews) Shoply is more than just a search & chat platform — It’s the product expert & customer support for your store. It learns autonomously from your product catalog, pages, & blogs, and provides shopping advice to your customers with unrivaled relevancy and accuracy. From picking out their first pair of skis to finding the perfect dress for a date, your customers will love its expert recommendations. Plus, it handles customer service inquiries (i.e., promotions, sizing, order, & returns) with ease. **Seller Details:** - **Seller:** [Shoply AI](https://www.g2.com/sellers/shoply-ai) - **Year Founded:** 2022 - **HQ Location:** Singapore, SG - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (19 employees on LinkedIn®) ### 22. [Vardast](https://www.g2.com/products/vardast/reviews) Vardast is a professional conversational commerce and automation platform that brings together messaging, lead management, and sales tools into one interface. The platform allows businesses to manage all customer communication from a single dashboard, including Instagram, Telegram, web-based chat, and other messaging channels. **Seller Details:** - **Seller:** [Vardast](https://www.g2.com/sellers/vardast) - **Year Founded:** 2024 - **HQ Location:** Delta, CA - **LinkedIn® Page:** https://www.linkedin.com/company/vardast-ca/ (1 employees on LinkedIn®) ### 23. [Yalo](https://www.g2.com/products/yalo/reviews) Yalo is an AI-driven conversational commerce platform that empowers enterprises to enhance customer relationships and drive revenue through personalized interactions on messaging apps like WhatsApp. By integrating marketing, commerce, and service functionalities into a single platform, Yalo enables businesses to engage customers seamlessly, offering tailored experiences that boost sales and customer satisfaction. Key Features and Functionality: - Flow Builder: Allows businesses to design, launch, and test conversational commerce workflows effortlessly, facilitating the creation of engaging customer journeys. - Engagement Tools: Enables the delivery of personalized, data-driven messages across multiple channels, enhancing customer engagement and increasing sales opportunities. - Commerce Solutions: Provides a native conversational commerce solution that connects customers with brands, offering customized buying experiences directly within messaging apps. - Sales Desk: Facilitates smooth transitions from automated chats to human agents on platforms like WhatsApp, ensuring a cohesive customer service experience. - Analytics: Offers comprehensive insights into customer interactions, allowing businesses to optimize their conversational strategies and drive sales growth. - Generative AI Integration: Leverages AI to build deep, personalized relationships with customers through intelligent, context-aware conversations. Primary Value and Solutions Provided: Yalo addresses the challenge of engaging customers in emerging markets where traditional digital channels may be less effective. By harnessing the ubiquity of messaging apps, Yalo enables businesses to reach a broader audience, including small merchants and consumers who primarily operate offline. The platform's AI capabilities deliver personalized recommendations and support, helping businesses increase conversion rates and average order values. Notably, clients have achieved up to three times higher conversion rates and a 10%-20% increase in digital sales. By democratizing access to AI-driven commerce tools, Yalo empowers enterprises to build stronger customer relationships and drive sustainable growth. **Seller Details:** - **Seller:** [Yalo](https://www.g2.com/sellers/yalo) - **Year Founded:** 2015 - **HQ Location:** California, US - **LinkedIn® Page:** https://www.linkedin.com/company/yalo (337 employees on LinkedIn®) ### 24. [Zanderio AI](https://www.g2.com/products/zanderio-ai/reviews) Zanderio AI is advanced ecommerce software that uses artificial intelligence to enhance online shopping experiences. The system offers a seamless, personalized experience from product discovery to checkout while reducing support workload. Through real-time analytics, it identifies potential cart abandonment and initiates conversations to address customer concerns. The software features visual intelligence capabilities that simplify product selection by identifying variants and providing recommendations. It integrates with multiple ecommerce platforms, allowing merchants to manage their stores from a centralized dashboard. The system can be trained with custom product catalogs and frequently asked questions. Zanderio AI operates continuously and provides data-driven insights through its Insight Fusion feature. With advanced language processing technology, the software creates a streamlined shopping experience that benefits both merchants and customers. **Seller Details:** - **Seller:** [Zanderio](https://www.g2.com/sellers/zanderio) - **HQ Location:** Palo Alto, US - **LinkedIn® Page:** https://www.linkedin.com/company/zanderio/ (1 employees on LinkedIn®) ## Parent Category [E-Commerce Software](https://www.g2.com/categories/e-commerce) ## Related Categories - [Live Chat Software](https://www.g2.com/categories/live-chat) - [Chatbots Software](https://www.g2.com/categories/chatbots) - [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing)