I use Loop Voice to automatically call or text people who abandon their carts, and I can set up an agent once and then forget about it. I can create a customer segment and let Loop Voice handle outreach, and I also use a flow to ask old customers for reviews. The team is very responsive and gives me a lot of guidance on how to set things up. The agents feel very human on calls, and I can see which customer was contacted, when, why, and what the outcome was. I also appreciate the DNC controls and that Loop Voice honors customers’ requests not to be contacted. Setting up our first agent and having it call a customer took 10–15 minutes, and it was very easy and intuitive. Onboarding was a very good experience. Review collected by and hosted on G2.com.

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