G2

Vishal P.

Business Development Executive

Mid-Market (51-1000 emp.)

8/16/2024

"A tool for efficient Customer Support"

5/5

What do you like best about Khoros Service?

Many times in customer service, reps receive tasks that are unrelated or unfamiliar. This happens because the issue is not routed correctly. Khoros uses AI technology to route the issue. It also suggests some basic responses to reps. Sometimes it can even handle repetitive tasks. Isn't it amazing!!!? Review collected by and hosted on G2.com.

What do you dislike about Khoros Service?

Very High Prices, Hard to understand and use. We had to train new people a lot. Review collected by and hosted on G2.com.

What problems is Khoros Service solving and how is that benefiting you?

We were using it as a Customer Support Platform, to receive customer queries from all the different sites/channels to one single platform to improve the efficiency of our customer service. Khoros routes tickets and queries effectively. It also suggests some responses to reps. Also, team collaboration is easy on it. Review collected by and hosted on G2.com.