G2

Alaa F.

Bilingual Customer Service Representative

Small-Business (50 or fewer emp.)

8/14/2024

Guest users or non-business users of the software, not included in G2 scores.

"Training the module as a benefit and asset"

4.5/5

What do you like best about Khoros Service?

The module is capable of generating good insights based on the data given. The diversity of getting more results "solutions" is so good compared to other modules that need plug-ins, structured analytical backgrounds, and a way of reporting. The integrated other tools help to make the good use of algorithm and semantic research, which each one has its own good-sides. My personal judgment that measures the good tool is by the multi uses and modestly modifications to see the needed outcome. Review collected by and hosted on G2.com.

What do you dislike about Khoros Service?

The interface seems too complicated for non-tech savvy people Review collected by and hosted on G2.com.

What problems is Khoros Service solving and how is that benefiting you?

It's giving me valid and correct shortcuts.

Saving my energy to deep dive for a pitching method when it comes to hectic rush day.

Tailoring approaches due to customer segments and types that so quickly achieving more revenue during campaigns.

Saving the problem solving times.

Giving combined approaches that needs more than a meeting to collect such a way. Review collected by and hosted on G2.com.