AS
Angela S.
Mid-Market (51-1000 emp.)
"Automation and Clear Metrics, with Margin in Chat Assignment"
What do you like best about Hellotext?
I like the ease of use of Hellotext and being able to have the metrics in view. I can see which products are getting more clicks, the cart recovery rate, browsing abandonment, click and conversion rates, and response times. The initial setup was super easy. Review collected by and hosted on G2.com.
What do you dislike about Hellotext?
I would like to improve the assignment of chats to a human advisor when required. Review collected by and hosted on G2.com.