G2

John S.

Enterprise (> 1000 emp.)

10/20/2023

"I couldn't recommend working with Kindly enough."

5/5

What do you like best about Kindly?

I would say the people working there, everyone I've met from there have all been super nice and helpful people, It's very easy to implement, and it's been exceeding all my expectations about what it would be like.

They've been proactive in checkin in with us, they've given us valuable insights to make our bot better, if i have a customer I get support the same day, usually way faster than that. One thing I've liked alot is the transparancy about what features are being requested and status logs on how often you're using them. Review collected by and hosted on G2.com.

What do you dislike about Kindly?

So far I've not found anything I dislike about Kindly. Review collected by and hosted on G2.com.

What problems is Kindly solving and how is that benefiting you?

Kindly is directly and indirectly solving alot of issues we've had where customers might've had to wait for an answer the chatbot could provide instantly. Reducing inflow to actual agents have also made working in the chat easier for me and my colleagues where it allows us to focus extra on things a human actually needs to look at and give a better experience for our customers! Review collected by and hosted on G2.com.