Fireflies Notetaker has become less of a transcription tool for us and more of a searchable memory for the project. During meetings, I can focus on dependencies, blockers, and where the conversation is headed, instead of trying to capture every decision while I’m also facilitating. The transcripts, AI Summaries, and Action Items give me a record I can reliably return to later, including the exact point in the conversation where something was discussed. AskFred is what I use most after the meeting. On longer projects, I can ask what we agreed on about an integration, which risks the client raised, or who took ownership of a follow-up, without replaying an hour-long call. Tasks and integrations with tools such as Asana, Jira, Slack, and Microsoft Teams also help push useful outcomes beyond the meeting summary. We use AI Skills to turn conversations into more structured outputs and to automate what happens next, rather than leaving every meeting as another document nobody opens again. The Desktop App has been useful when adding a visible bot would be awkward, and Live Assist gives us a way to query context while the discussion is still happening instead of waiting until the meeting ends.

I find that the inputs from Fireflies.ai help me evaluate how I carry my meetings. The note-taking and observations point out things I'm not aware of but can improve. I also like the CRM integration with HubSpot, which allows me to monitor contacts and customers. This integration provides visibility for our management to see our progress with customers. Additionally, the initial setup of Fireflies.ai was very easy.

my experience with Fireflies because, as a salesperson, it has completely changed how I do my job. My absolute highest priority during a meeting is to focus entirely on the client—watching how they say things and reading the room. Before Fireflies, I was always distracted by trying to scribble down notes. Now, I can be 100% present in the conversation, which is honestly priceless to me. The AI features are probably the best part. The way it summarizes the meetings and captures the actual meaning of what was said is incredibly accurate. It automatically creates tasks and outlines exactly what needs to be done next, which cuts out all that time-consuming, administrative busywork that used to clog up my day. On top of that, the UI is super simple, very clear, and easy to use, even if you aren’t a tech person. But the real game-changer for me is how seamlessly it integrates with our CRM. Performance-wise, it couldn't be better. Everything is always instant—no delays and no slowdowns whatsoever. When it comes to pricing, it’s not exactly cheap, but it’s not the most expensive either, so it's really good value for what you get. I actually haven't even needed to use their support because the onboarding was so simple for our entire internal team to get through. If you want to stop worrying about note-taking and actually focus on your clients, I can’t recommend it enough.