# Best Conversation Intelligence Software *By [Julie Jung](https://research.g2.com/insights/author/julie-jung)* Conversation intelligence software records, transcribes, and analyzes sales conversations across calls, video meetings, and other customer touchpoints. By analyzing real sales conversations using artificial intelligence (AI) and natural language processing (NLP), conversation intelligence software can identify keywords and topics so users can quickly jump to those points in the recording rather than listening to the entire call. Conversation intelligence software analyzes insights from sales conversations to identify buyer intent, deal risks, competitor mentions, and coaching opportunities, allowing leaders to extract and review these insights to turn real conversation data into actionable guidance. By transcribing and analyzing sales calls, conversation intelligence software helps sales teams understand potential buyers, improve sales rep effectiveness, ensure compliance, and drive sales efforts. In addition to calls, many of these platforms can also analyze insights from emails and text messages to identify key signals, customer sentiment, and engagement trends. Conversation intelligence platforms often integrate with [customer relationship management (CRM) software](https://www.g2.com/categories/crm) to enable seamless data sharing and workflow automation for capturing, logging, and tracking sales conversations. Conversation intelligence software differs from [AI note-taking software](https://www.g2.com/categories/ai-note-taking-software), which captures, transcribes, organizes, and summarizes information from meetings. Conversation intelligence software goes further by analyzing recorded conversations to identify patterns, trends, and actionable insights that help revenue teams improve performance and decision-making. [Sales coaching software](https://www.g2.com/categories/sales-coaching) is a related software product that generally offers conversation intelligence capabilities. However, it focuses less on analyzing the transcription and text of a call and more on the language, cadence, and technique of the sales representative. Additionally, sales coaching software provides separate features that allow sales representatives to view and organize sales deals in the pipeline easily. To qualify for inclusion in the Conversation Intelligence category, a product must: - Automatically capture and transcribe sales calls into text and data that can be searched, analyzed, and shared across teams - Analyze human-to-human interactions from calls and meetings to surface meaningful insights such as key topics, themes, customer intent, or interaction patterns - Generate conversation summaries and actionable insights to help identify important moments, next steps, or performance improvement opportunities - Deliver analytics and reporting on call-level conversation metrics such as call duration, trends, and customer interaction ## How Many Conversation Intelligence Software Products Does G2 Track? **Total Products under this Category:** 183 ### Category Stats (May 2026) - **Average Rating**: 4.64/5 - **New Reviews This Quarter**: 494 - **Buyer Segments**: Mid-Market 46% │ Small-Business 42% │ Enterprise 12% - **Top Trending Product**: Proshort (+0.035) *Last updated: May 13, 2026* ## How Does G2 Rank Conversation Intelligence Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 117,100+ Authentic Reviews - 183+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Top Conversation Intelligence Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Gong](https://www.g2.com/products/gong/reviews) | 4.7/5.0 (6,433 reviews) | Revenue intelligence with deal-pattern coaching | "[Actionable Call Insights Delivered to My Inbox](https://www.g2.com/survey_responses/gong-review-12745918)" | | 2 | [Fathom](https://www.g2.com/products/fathom-video/reviews) | 5.0/5.0 (6,778 reviews) | AI meeting summaries with frictionless capture | "[Simplifies Meetings, Frustrated by SSO](https://www.g2.com/survey_responses/fathom-review-9487339)" | | 3 | [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5.0 (24,583 reviews) | Conversation intelligence inside CRM workflows | "[Practical AI Automation That Streamlines Sales Inside Salesforce](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-12761634)" | | 4 | [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) | 4.4/5.0 (13,165 reviews) | Conversation logging tied to native CRM | "[All-in-One, Intuitive Sales Platform with Powerful Automation and Integrations](https://www.g2.com/survey_responses/hubspot-sales-hub-review-12801170)" | | 5 | [Substrata](https://www.g2.com/products/substrata-substrata/reviews) | 4.9/5.0 (1,101 reviews) | Behavioral signal analysis for deal dynamics | "[Intuitive Content Library with Effortless Drag-and-Drop Organization](https://www.g2.com/survey_responses/substrata-review-12619141)" | | 6 | [Chorus by ZoomInfo](https://www.g2.com/products/chorus-by-zoominfo/reviews) | 4.5/5.0 (2,897 reviews) | Conversation intelligence inside the ZoomInfo platform | "[Effortless Meeting Summaries and Seamless Integration](https://www.g2.com/survey_responses/chorus-by-zoominfo-review-12098906)" | | 7 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,423 reviews) | Contact-center CXA with conversation intelligence | "[Talkdesk Makes Handling Customer Chats and SMS so Much Smoother for Our Support Team](https://www.g2.com/survey_responses/talkdesk-review-12573808)" | | 8 | [Otter.ai](https://www.g2.com/products/otter-ai/reviews) | 4.4/5.0 (482 reviews) | Lightweight meeting transcription with broad integrations | "[Otter Makes Meeting Summaries and Key Highlights Effortless](https://www.g2.com/survey_responses/otter-ai-review-12340187)" | | 9 | [Nooks](https://www.g2.com/products/nooks/reviews) | 4.8/5.0 (1,335 reviews) | Agent workspace for intelligent outbound | "[Effortless Multi-Tasking and Seamless Integration](https://www.g2.com/survey_responses/nooks-review-12431355)" | | 10 | [Balto](https://www.g2.com/products/balto/reviews) | 4.8/5.0 (576 reviews) | Real-time agent assist for contact centers | "[Balto Keeps Calls Confident, Compliant, and Natural with Real-Time Coaching](https://www.g2.com/survey_responses/balto-review-12794530)" | ## Which Conversation Intelligence Software Is Best for Your Use Case? - **Leader:** [Gong](https://www.g2.com/products/gong/reviews) - **Highest Performer:** [Spiky](https://www.g2.com/products/spiky/reviews) - **Easiest to Use:** [Balto](https://www.g2.com/products/balto/reviews) - **Top Trending:** [Nooks](https://www.g2.com/products/nooks/reviews) - **Best Free Software:** [Fathom](https://www.g2.com/products/fathom-video/reviews) ## Which Type of Conversation Intelligence Software Tools Are You Looking For? - [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence) *(current)* - [Sales Coaching Software](https://www.g2.com/categories/sales-coaching) - [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant) - [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) --- **Sponsored** ### Fathom Fathom is the #1-rated AI meeting partner that captures what matters and turns every conversation into clear, actionable outcomes. It surfaces decisions, makes every meeting searchable, and syncs insights directly into CRM and productivity tools – eliminating manual work. Named to G2’s 2026 Best Software Awards Top 100, and recognized by HubSpot as its 2025 Most Used App of the Year, Fathom is trusted by hundreds of thousands of companies worldwide to help individuals stay focused, teams stay aligned, and organizations move faster. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1567&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=156120&secure%5Bresource_id%5D=1567&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversation-intelligence%2Ff%2Fcustomer-scoring&secure%5Btoken%5D=7e50573591bc5a08044d270f440cec271c7dbd63845956df782ae77fe8627af6&secure%5Burl%5D=https%3A%2F%2Ffathom.video%2Fpricing&secure%5Burl_type%5D=paid_promos) --- ## Buyer Guide: Key Questions for Choosing Conversation Intelligence Software Software ### What does conversation intelligence software do? I describe conversation intelligence software as systems that record, transcribe, and analyze customer conversations to extract patterns and actions. They sit on top of voice and video calls, capturing every meeting and turning unstructured dialogue into searchable transcripts, summaries, action items, and coaching signals. From what I see across reviewer accounts, these tools have shifted from simple recording utilities to coaching platforms that teach teams what wins deals and what loses them. ### Why do businesses use conversation intelligence software? When I reviewed reviewer feedback in this category, the recurring problem was that the most valuable knowledge in a sales or customer-facing organization lived inside calls that nobody had time to revisit. Without conversation intelligence, deal patterns, objections, and customer language disappear after every conversation. From the patterns I evaluated, the recurring benefits include: - Reviewers describe automatic recaps with action items as the feature that saves the most time, replacing fifteen minutes of CRM updates after every call. - Many appreciate talk-time and speaker contribution analytics because they make coaching specific instead of subjective. - Users mention deal-pattern detection, where the platform highlights what winning calls do differently from losing ones. - Several point to the value of voice-of-customer search, where marketing and product teams replay how prospects describe pain in their own words. ### Who uses conversation intelligence software primarily? After analyzing reviewer profiles, I noticed the audience extends past sales: - **Account executives** use recordings to revisit objections and prepare for the next conversation. - **Sales managers and enablement leads** use call libraries to coach reps with real examples instead of role-play scripts. - **Product and marketing teams** extract customer language, objections, and feature requests directly from calls. - **Customer success teams** capture meeting notes, action items, and risk signals from client check-ins. ### What types of conversation intelligence software should I consider? I've categorized the tools reviewers talk about into a few core patterns: - **Coaching-focused platforms** centered on deal patterns, talk ratios, and team libraries for sales enablement. - **Meeting summary tools** optimized for fast recaps, action items, and CRM logging across any call type. - **Multi-channel call tracking** that ties phone calls back to marketing campaigns and ad sources. - **Roleplay and practice platforms** where reps drill objection handling against AI before live calls. Your right fit depends on whether you want a coaching system, a notetaker, an attribution tool, or a practice environment. ### What are the core features to look for in conversation intelligence software? From the review patterns I evaluated, the strongest platforms tend to include: - Accurate transcription that handles accents, audio noise, and overlapping speakers. - Automatic summaries with action items and timestamps for key moments. - Talk-ratio and speaker analytics that surface coachable behaviors. - Searchable libraries with tags and topic clustering across all recorded calls. - CRM auto-population of notes, next steps, and attendees. - Privacy controls and consent handling that meet recording regulations. ### What trends are shaping conversation intelligence software right now? Based on my recent deep dive into reviewer discussions, I see several key developments reshaping the conversation intelligence space: - **AI summaries** have become accurate enough that reviewers describe trusting them as primary CRM notes without manual editing. - **Botless capture** is replacing the notetaker-as-extra-attendee experience, addressing the awkwardness reviewers describe in client meetings. - **Live coaching during calls** is appearing in newer products, with real-time transcripts and prompts shown to reps mid-conversation. - **Roleplay and practice agents** are emerging so reps can drill objections against AI before they ever talk to a prospect. - **Voice-of-customer pipelines** are flowing into product and marketing systems, not just sales coaching. ### How should I choose conversation intelligence software? For me, the strongest conversation intelligence tools are the ones that capture every relevant call, summarize them accurately, and surface the patterns that change behavior. When transcription, coaching, and CRM logging work together, conversation data stops being a passive archive and starts driving decisions. --- ## What Are the Top-Rated Conversation Intelligence Software Products in 2026? ### 1. [Gong](https://www.g2.com/products/gong/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 6,433 **Why buyers love it?:** Looking at Gong's G2 reviews, I found a coaching engine grounded in every customer call. Users credit AI recaps and talk-ratio analytics as the foundation of repeatable coaching. I noticed a few reviewers note inaccuracies in call feedback. Overall, my take is it fits revenue teams wanting conversation data to drive forecast accuracy. ### What Do G2 Reviewers Say About Gong? *AI-generated summary from verified user reviews* **Pros:** - Users find Gong's **AI tools highly valuable** , saving time with efficient call summaries and email insights. - Users value the **ease of use** of Gong, enhancing productivity through seamless integration and intuitive design. - Users appreciate the **call recording** feature of Gong, which enhances review efficiency and provides valuable insights for improvement. - Users appreciate the **intuitive AI-driven insights** of Gong, effectively enhancing sales efficiency and pipeline management. - Users value the **accuracy** of Gong, appreciating its ability to track talk time and summarize discussions effectively. **Cons:** - Users report **call tracking issues** , noting challenges in accessing previous client calls quickly and efficiently. - Users experience **recording issues** with Gong, including missing calls and difficulties in retrieving past recordings. - Users express concerns about **AI inaccuracy** affecting efficiency, with experiences of poor search results and messy interfaces. - Users highlight **AI limitations** in Gong, noting issues with accuracy and real-time analysis impacting overall effectiveness. - Users experience **accuracy issues** with Gong, especially with audio translations and functionality across multiple Salesforce tabs. #### What Are Recent G2 Reviews of Gong? **"[Great Visibility Into Customer Conversations with Gong](https://www.g2.com/survey_responses/gong-review-12722934)"** **Rating:** 5.0/5.0 stars *— Javier N.* [Read full review](https://www.g2.com/survey_responses/gong-review-12722934) --- **"[Actionable Call Insights Delivered to My Inbox](https://www.g2.com/survey_responses/gong-review-12745918)"** **Rating:** 4.5/5.0 stars *— Brittany G.* [Read full review](https://www.g2.com/survey_responses/gong-review-12745918) --- #### What Are G2 Users Discussing About Gong? - [How is Gong revolutionizing sales strategies with its AI-driven insights?](https://www.g2.com/discussions/gong-how-is-gong-revolutionizing-sales-strategies-with-its-ai-driven-insights) - 2 comments - [How is Gong revolutionizing sales strategies with its AI-driven insights?](https://www.g2.com/discussions/how-is-gong-revolutionizing-sales-strategies-with-its-ai-driven-insights) - [What is Gong used for?](https://www.g2.com/discussions/what-is-gong-used-for) ### 2. [Fathom](https://www.g2.com/products/fathom-video/reviews) **Average Rating:** 5.0/5.0 **Total Reviews:** 6,778 **Why buyers love it?:** When I reviewed Fathom's feedback, it consistently came through as a meeting assistant that captures accurate summaries with minimal setup. Reviewers value the bot-less capture experience. From what I saw, some users mention occasional transcription slips. It seems to be the everyday conversation tool for individual reps and small organizations. ### What Do G2 Reviewers Say About Fathom? *AI-generated summary from verified user reviews* **Pros:** - Users value **Fathom AI's ability to summarize and organize notes** , enhancing focus and productivity in meetings. - Users praise Fathom's **exceptional accuracy** in transcribing and summarizing meetings, enhancing efficiency and clarity. - Users value Fathom for its **excellent note-taking capabilities** , enhancing productivity and organization during meetings. - Users love the **ease of use** of Fathom, appreciating its straightforward UI and straightforward setup process. - Users value Fathom for its **efficient note-taking capabilities** , allowing for more focused and productive meetings. **Cons:** - Users find it challenging that Fathom's **presence as a meeting participant** complicates meeting management and reporting accuracy. - Users experience **recording issues** with Fathom, especially regarding unintentional recordings and glitchy reinstatement during meetings. - Users are frustrated with **missing features** like manual call attribution and better transcript visibility on Fathom. - Users often face **call issues** like auto-joining and inadequate transcript visibility, complicating their overall experience with Fathom. - Users experience **recording limitations** that can cause frustration, making it difficult to manage meetings efficiently. #### What Are Recent G2 Reviews of Fathom? **"[Accessible Meeting Notes with Action Items and an Easy-to-Use Interface](https://www.g2.com/survey_responses/fathom-review-12697765)"** **Rating:** 5.0/5.0 stars *— Teddy C.* [Read full review](https://www.g2.com/survey_responses/fathom-review-12697765) --- **"[Simplifies Meetings, Frustrated by SSO](https://www.g2.com/survey_responses/fathom-review-9487339)"** **Rating:** 4.5/5.0 stars *— Daniel C.* [Read full review](https://www.g2.com/survey_responses/fathom-review-9487339) --- ### 3. [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 24,583 **Why buyers love it?:** My analysis of Agentforce Sales' feedback on G2 highlights the automation of repetitive conversation work using AI inside Salesforce. Users credit the platform with surfacing context. However, I found a few reviewers mention setup complexity as a trade-off. It tends to fit Salesforce-anchored sales orgs that want conversation data feeding their CRM. ### What Do G2 Reviewers Say About Agentforce Sales (formerly Salesforce Sales Cloud)? *AI-generated summary from verified user reviews* **Pros:** - Users find Agentforce Sales easy to use, appreciating the **accessible information** that streamlines their sales process. - Users appreciate the **feature-rich capabilities** of Agentforce Sales, enhancing productivity and customer interactions seamlessly. - Users appreciate the **powerful lead management** capabilities of Agentforce Sales, enhancing customer experience and team collaboration. - Users appreciate the **extensive customization options** of Agentforce Sales, tailoring it to fit unique business needs. - Users love the **customizability** of Agentforce Sales, allowing businesses to tailor solutions to their unique needs. **Cons:** - Users find the **learning curve steep** , facing challenges with configuration and reporting, particularly for new users. - Users find the **complicated setup and customization** of Agentforce Sales taxing, especially for smaller teams. - Users find the **missing features** in Agentforce Sales limit their ability to efficiently handle complex tasks and processes. - Users find the **limited features** of Agentforce Sales require significant customization and expertise for effective use. - Users find the **pricing model expensive** , making it challenging for smaller companies to justify the cost. #### What Are Recent G2 Reviews of Agentforce Sales (formerly Salesforce Sales Cloud)? **"[Straightforward Exploration and Strong Integrations for Broad Data Tracking](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-12593974)"** **Rating:** 4.0/5.0 stars *— Harsh S.* [Read full review](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-12593974) --- **"[Practical AI Automation That Streamlines Sales Inside Salesforce](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-12761634)"** **Rating:** 4.0/5.0 stars *— Souvik D.* [Read full review](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-12761634) --- #### What Are G2 Users Discussing About Agentforce Sales (formerly Salesforce Sales Cloud)? - [What is Salesforce Maps used for?](https://www.g2.com/discussions/salesforce-maps-what-is-salesforce-maps-used-for) - 2 comments - [What is the benefit of Salesforce CRM?](https://www.g2.com/discussions/what-is-the-benefit-of-salesforce-crm) - 7 comments - [What is Salesforce and CRM?](https://www.g2.com/discussions/what-is-salesforce-and-crm) - 3 comments ### 4. [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 13,165 **Why buyers love it?:** Based on my analysis of HubSpot Sales Hub's G2 user sentiment, it emphasizes how conversations and deals stay connected. Reviewers value the intuitive navigation. I noted some users mention AI features feel earlier-stage. In my opinion, it's a strong fit for teams already running on HubSpot wanting call logging next to their CRM. ### What Do G2 Reviewers Say About HubSpot Sales Hub? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of HubSpot Sales Hub, making it ideal for first-time salespeople. - Users greatly value the **automation features** of HubSpot Sales Hub, which streamline data entry and enhance productivity. - Users appreciate the **excellent product support** and find HubSpot Sales Hub easy to integrate and use. - Users appreciate the **intuitive lead management** capabilities of HubSpot Sales Hub, enhancing tracking and workflow automation. - Users find HubSpot Sales Hub to be **intuitive and user-friendly** , enhancing their experience with a centralized sales repository. **Cons:** - Users desire a **more comprehensive app** , noting it needs further development and fine-tuning for better usability. - Users find the **limited features** of HubSpot Sales Hub basic and frustrating, especially with dashboard and forecasting limitations. - Users find the **learning curve steep** for HubSpot Sales Hub, making advanced features harder to access initially. - Users find HubSpot Sales Hub to be **expensive** , especially as businesses grow and need advanced features. - Users find the **limited customization** of HubSpot Sales Hub restrictive, impacting their ability to tailor workflows effectively. #### Key Features - Performance and Reliability - Quote & Order Management - Campaign Management - Call Center Features - Data Import & Export Tools #### What Are Recent G2 Reviews of HubSpot Sales Hub? **"[All-in-One, Intuitive Sales Platform with Powerful Automation and Integrations](https://www.g2.com/survey_responses/hubspot-sales-hub-review-12801170)"** **Rating:** 5.0/5.0 stars *— Feras T.* [Read full review](https://www.g2.com/survey_responses/hubspot-sales-hub-review-12801170) --- **"[Streamlined Lead Tracking and Sales-Marketing Alignment with HubSpot](https://www.g2.com/survey_responses/hubspot-sales-hub-review-12809413)"** **Rating:** 4.5/5.0 stars *— Dr. Jeyashree M.* [Read full review](https://www.g2.com/survey_responses/hubspot-sales-hub-review-12809413) --- #### What Are G2 Users Discussing About HubSpot Sales Hub? - [How has HubSpot Sales Hub impacted the sales pipeline management in small to mid-sized businesses?](https://www.g2.com/discussions/how-has-hubspot-sales-hub-impacted-the-sales-pipeline-management-in-small-to-mid-sized-businesses) - 4 comments - [What is HubSpot Sales Hub used for?](https://www.g2.com/discussions/what-is-hubspot-sales-hub-used-for) - 5 comments - [What is HubSpot good for?](https://www.g2.com/discussions/what-is-hubspot-good-for) - 2 comments ### 5. [Substrata](https://www.g2.com/products/substrata-substrata/reviews) **Average Rating:** 4.9/5.0 **Total Reviews:** 1,101 **Why buyers love it?:** Looking at Substrata's G2 reviews, I observed that behavioral signal analysis surfacing buyer intent is the key differentiator. Users credit its accuracy and focused insights. I also saw some reviewers note a learning curve for the dashboard. My take is it fits dealmakers who want subtext, not just transcripts. ### What Do G2 Reviewers Say About Substrata? *AI-generated summary from verified user reviews* **Pros:** - Users value the **accuracy** of Substrata, enhancing insights for better forecasting and improved negotiation strategies. - Users value Substrata for its **sophisticated emotional insights** that enhance communication in high-stakes environments. - Users find that Substrata provides **clear insights into conversation nuances** , enhancing understanding and improving communication effectiveness. - Users appreciate the **actionable insights** from Substrata, enhancing communication effectiveness and boosting sales confidence and outcomes. - Users love the **time-saving efficiency** of Substrata, enhancing decision-making and streamlining conversations significantly. **Cons:** - Users find the **learning curve steep** , requiring time to adapt and fully utilize Substrata's advanced features. - Users express frustration over the **limited customization** options in Substrata, hindering tailored insights for diverse roles. - Users find the **complex setup and disorganized interface** challenging, often hindering their overall experience with Substrata. - Users find the **time-consuming setup** of Substrata affects the overall efficiency and flow of their work. - Users find the **dashboard overwhelming** at first, requiring time to learn and customize advanced features effectively. #### Key Features - Opportunity Scoring - Knowledge Base - Real-Time Updates - Open Rates - Email Platform Integration #### What Are Recent G2 Reviews of Substrata? **"[Intuitive Content Library with Effortless Drag-and-Drop Organization](https://www.g2.com/survey_responses/substrata-review-12619141)"** **Rating:** 4.5/5.0 stars *— Melissa L.* [Read full review](https://www.g2.com/survey_responses/substrata-review-12619141) --- **"[Real Insights for Real Global Sales Challenges](https://www.g2.com/survey_responses/substrata-review-12617983)"** **Rating:** 4.5/5.0 stars *— Blake M.* [Read full review](https://www.g2.com/survey_responses/substrata-review-12617983) --- ### 6. [Chorus by ZoomInfo](https://www.g2.com/products/chorus-by-zoominfo/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 2,897 **Why buyers love it?:** When evaluating reviews of Chorus by ZoomInfo, I found AI summaries and automation feeding back into the ZoomInfo platform stand out as daily wins. Users credit its ease of use. I read a few reviewers mentioning occasional recording issues. It tends to fit ZoomInfo customers wanting conversation intelligence inside their existing platform. ### What Do G2 Reviewers Say About Chorus by ZoomInfo? *AI-generated summary from verified user reviews* **Pros:** - Users find Chorus to be a **user-friendly tool** that simplifies recording and searching conversations with AI assistance. - Users highlight the **automated summaries** and risk flags as game changers for reducing follow-up time and improving efficiency. - Users value the **note-taking assistance** of Chorus, enhancing meeting productivity and capturing essential insights effortlessly. - Users value the **automation of call notes and summaries** , significantly enhancing efficiency and follow-up processes. - Users value the **easy call recording and AI-powered features** of Chorus, enhancing efficiency in customer interactions. **Cons:** - Users often experience **call issues** , particularly with locating recordings and delays in inviting notetakers, affecting efficiency. - Users struggle with **recording issues** , including difficulty locating recordings and occasional failures of the recorder. - Users experience **difficult navigation** in Chorus, making it challenging to locate recordings and access features easily. - Users find Chorus by ZoomInfo to be **extremely expensive** , which can significantly impact its perceived value. - Users find the **lack of automated features** in Chorus frustrating, wishing for improved meeting summaries and transcription support. #### Key Features - Knowledge Base - Review - Call Recording - Customer Scoring #### What Are Recent G2 Reviews of Chorus by ZoomInfo? **"[Account Exectuive](https://www.g2.com/survey_responses/chorus-by-zoominfo-review-9414756)"** **Rating:** 5.0/5.0 stars *— Alex P.* [Read full review](https://www.g2.com/survey_responses/chorus-by-zoominfo-review-9414756) --- **"[Effortless Meeting Summaries and Seamless Integration](https://www.g2.com/survey_responses/chorus-by-zoominfo-review-12098906)"** **Rating:** 5.0/5.0 stars *— Thribuvan B.* [Read full review](https://www.g2.com/survey_responses/chorus-by-zoominfo-review-12098906) --- #### What Are G2 Users Discussing About Chorus by ZoomInfo? - [What impact has Chorus by ZoomInfo had on the enhancement of sales conversations and customer insights?](https://www.g2.com/discussions/what-impact-has-chorus-by-zoominfo-had-on-the-enhancement-of-sales-conversations-and-customer-insights) - [What is Chorus.ai used for?](https://www.g2.com/discussions/what-is-chorus-ai-used-for) - [Who is the founder of chorus?](https://www.g2.com/discussions/who-is-the-founder-of-chorus) ### 7. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 2,423 **Why buyers love it?:** When I look at Talkdesk's reviews, I see it positioned as a Customer Experience Automation solution including conversation intelligence. The product description emphasizes automating modern customer journeys. From my perspective, buyers should expect a contact-center-first platform. It fits support leaders who want conversation intelligence baked into a CXA platform. ### What Do G2 Reviewers Say About Talkdesk? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Talkdesk, highlighting its intuitive interface and user-friendly features. - Users praise the **efficiency** of Talkdesk, benefiting from its user-friendly interface and insightful reporting tools. - Users value the **user-friendly interface** of Talkdesk, enabling seamless access to communication and efficient customer assistance. - Users appreciate the **easy CRM integration** in Talkdesk, streamlining processes and enhancing agent efficiency with automated features. - Users appreciate the **easy CRM integration and strong support** , enhancing team efficiency and reducing manual effort. **Cons:** - Users often face **call issues** with Talkdesk, experiencing dropped calls, unclear errors, and voicemail complications. - Users face **technical issues** with Talkdesk, including slowdowns, connectivity problems, and integration challenges with Salesforce. - Users note the **missing features** in Talkdesk, highlighting issues with customization and stability in AI-related tools. - Users find the **connection issues** with Talkdesk frustrating, affecting call quality and reliability significantly. - Users experience **poor connectivity** with Talkdesk, leading to call disconnections and missed calls during critical moments. #### Key Features - Callback Scheduling - Interactive Voice Response (IVR) - Data Transport - Social - Concurrent Calling #### What Are Recent G2 Reviews of Talkdesk? **"[Talkdesk Makes Handling Customer Chats and SMS so Much Smoother for Our Support Team](https://www.g2.com/survey_responses/talkdesk-review-12573808)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/talkdesk-review-12573808) --- **"[Helps Me Handle Multiple Work Interactions Without Losing Context](https://www.g2.com/survey_responses/talkdesk-review-12546472)"** **Rating:** 5.0/5.0 stars *— VINAY P.* [Read full review](https://www.g2.com/survey_responses/talkdesk-review-12546472) --- #### What Are G2 Users Discussing About Talkdesk? - [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments - [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments ### 8. [Otter.ai](https://www.g2.com/products/otter-ai/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 482 **Why buyers love it?:** Otter.ai's G2 reviews show it acts as a lightweight meeting transcription tool integrating with Zoom and Meet without much setup. Users credit the time saved by automatic notes. I did notice some reviewers note transcription accuracy challenges with accents. It fits small business users who need fast meeting capture. ### What Do G2 Reviewers Say About Otter.ai? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Otter.ai, finding it effortless to transcribe and summarize conversations. - Users love the **real-time note-taking** of Otter.ai, allowing easy sharing and efficient recall post-meetings. - Users appreciate the **high accuracy** of Otter.ai transcripts, benefiting from reliable summaries and detailed notes. - Users appreciate the **accuracy of transcripts** from Otter.ai, enhancing their note-taking from calls and podcasts. - Users love the **detailed meeting summaries** from Otter.ai, making note-taking and information retrieval effortless. **Cons:** - Users express disappointment over **recording issues** like automatic join failures and challenges with multiple speakers or noise. - Users experience **accuracy issues** with Otter.ai, needing to review and correct transcripts post-meetings frequently. - Users report **AI inaccuracy** in Otter.ai, as context and accents can lead to incomplete or incorrect transcriptions. - Users experience **inaccuracy issues** with Otter.ai, requiring extensive editing due to accents and background noise. - Users find Otter.ai lacks **comprehensive language support and reliable speaker identification** , complicating the transcription process. #### Key Features - Machine Learning - Speech-to-Text - Speaker Identification - Collaboration - Data Security #### What Are Recent G2 Reviews of Otter.ai? **"[Otter Makes Meeting Summaries and Key Highlights Effortless](https://www.g2.com/survey_responses/otter-ai-review-12340187)"** **Rating:** 4.5/5.0 stars *— Hawa L.* [Read full review](https://www.g2.com/survey_responses/otter-ai-review-12340187) --- **"[Efficient Transcription, Keeps Work Organized.](https://www.g2.com/survey_responses/otter-ai-review-12559937)"** **Rating:** 5.0/5.0 stars *— Pratiksha S.* [Read full review](https://www.g2.com/survey_responses/otter-ai-review-12559937) --- #### What Are G2 Users Discussing About Otter.ai? - [What is Otter.ai used for?](https://www.g2.com/discussions/what-is-otter-ai-used-for) - 2 comments, 1 upvote - [How good is Otter AI?](https://www.g2.com/discussions/how-good-is-otter-ai) - [How do you transcribe on Otter AI?](https://www.g2.com/discussions/how-do-you-transcribe-on-otter-ai) - 1 comment, 1 upvote ### 9. [Nooks](https://www.g2.com/products/nooks/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 1,335 **Why buyers love it?:** I found many G2 reviewers frame Nooks as an Agent Workspace for intelligent outbound pairing human judgment with AI. It's built to free reps from busywork. Based on my research, buyers should expect a tool oriented to outbound SDR motion. It fits outbound sales teams wanting conversation intelligence in a unified workflow. ### What Do G2 Reviewers Say About Nooks? *AI-generated summary from verified user reviews* **Pros:** - Users find Nooks to be **time-saving** , enhancing efficiency and streamlining workflow in their daily tasks. - Users find Nooks **easy to use** , enjoying simple navigation and quick implementation for effective communication and collaboration. - Users highly value the **efficiency** of Nooks, enhancing call volume and facilitating meaningful conversations for better results. - Users praise Nooks for its **powerful parallel dialing** and collaboration features, greatly enhancing productivity and sales efficiency. - Users commend Nooks for its **efficient lead generation** capabilities, enabling high volume and quality connections swiftly. **Cons:** - Users face **call issues** with Nooks, including glitches and difficulty managing multiple calls effectively. - Users experience **dialer issues** with Nooks, affecting call management and data integration with their CRM systems. - Users struggle with **missing features** , including insufficient sorting options and limited functionality across tabs. - Users find the **dialer limitations** frustrating as it often dials incorrect or out-of-service numbers without alerts. - Users experience **connection issues** with Nooks, often facing delays that hinder efficient communication with prospects. #### Key Features - Click-to-Call - Daily Summary - Preview Dialing - Whisper Coaching - Voice Activity Detection #### What Are Recent G2 Reviews of Nooks? **"[Effortless Multi-Tasking and Seamless Integration](https://www.g2.com/survey_responses/nooks-review-12431355)"** **Rating:** 5.0/5.0 stars *— Franck O.* [Read full review](https://www.g2.com/survey_responses/nooks-review-12431355) --- **"[Streamlined Call Process with Minor Stability Hurdles](https://www.g2.com/survey_responses/nooks-review-12613404)"** **Rating:** 5.0/5.0 stars *— Gunpreet K.* [Read full review](https://www.g2.com/survey_responses/nooks-review-12613404) --- ### 10. [Balto](https://www.g2.com/products/balto/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 576 **Why buyers love it?:** User reviews of Balto highlight real-time guidance during live calls as the differentiator. Users credit accurate call coaching and a supportive customer success team. I noticed some reviewers mention call accuracy edge cases. My conclusion is it fits contact center teams in high-volume environments needing real-time intervention. ### What Do G2 Reviewers Say About Balto? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Balto, enhancing their work performance and simplifying access to notes and calls. - Users find Balto's **time-saving capabilities** invaluable, enabling instant note-taking and efficient call handling. - Users appreciate the **accuracy** of Balto, noting it effectively summarizes calls and enhances communication with clients. - Users love Balto's **call recording and summarization features** , praising its ease of use and detailed accuracy. - Users appreciate Balto's **immediate support and guidance** , enhancing efficiency and confidence in client communication. **Cons:** - Users face **call issues** with Balto, including bugs, timeouts, and difficulties recording accurately, impacting overall effectiveness. - Users report **accuracy issues** with Balto, noting vague responses and difficulty in voice recognition during calls. - Users find Balto's **AI inaccuracy** can lead to vague responses and unnecessary suggestions, affecting call effectiveness. - Users express frustration over **missing features** like disappearing prompts, repeated questions, and lack of scrolling options. - Users experience **pop-up issues** with Balto, finding them obstructive and distracting during calls, disrupting their workflow. #### Key Features - Knowledge Base - Scorecard - Machine Learning - Speech-to-Text - Calibration #### What Are Recent G2 Reviews of Balto? **"[Balto Keeps Calls Confident, Compliant, and Natural with Real-Time Coaching](https://www.g2.com/survey_responses/balto-review-12794530)"** **Rating:** 5.0/5.0 stars *— Schantera M.* [Read full review](https://www.g2.com/survey_responses/balto-review-12794530) --- **"[The Pros and Cons of using Balto.](https://www.g2.com/survey_responses/balto-review-9832751)"** **Rating:** 4.0/5.0 stars *— Eric M.* [Read full review](https://www.g2.com/survey_responses/balto-review-9832751) --- #### What Are G2 Users Discussing About Balto? - [What is Balto used for?](https://www.g2.com/discussions/what-is-balto-used-for) ### 11. [Jiminny](https://www.g2.com/products/jiminny/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 924 **Product Description:** Jiminny is the conversation intelligence platform designed to help Revenue Leaders capture and analyze critical go-to-market insights across video, voice, and email. This innovative solution automates the integration of these insights into your CRM, enabling teams to make informed decisions and drive revenue growth effectively. Jiminny benefits the entire Revenue Team. For Sales Reps, it automates routine admin tasks, allowing them to focus more on selling and enhancing their performance. This not only streamlines their workflow but also increases their productivity, enabling them to close deals more efficiently. Managers benefit from Jiminny by gaining access to actionable insights that help them develop their teams, fostering an environment of continuous improvement and confidence-building. Executives can rely on Jiminny to provide a trustworthy source of data for making strategic, data-driven decisions. The platform transforms the CRM into a reliable launchpad for revenue growth, ensuring that leadership can track progress and identify areas for improvement with ease. This comprehensive approach to GTM conversation intelligence empowers all levels of the organization to work collaboratively towards revenue goals. Key features of Jiminny include its ability to analyze conversations in real-time, providing instant feedback and insights that can be acted upon immediately. The platform's fast onboarding process and user-friendly interface ensure that teams can quickly adapt and start reaping the benefits without significant downtime. Sell smarter, grow faster, and ultimately win more deals with Jiminny. The platform not only enhances individual performance but also cultivates a data-driven culture that supports sustained growth and success across the entire organization. ### What Do G2 Reviewers Say About Jiminny? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **helpful customer support** that resolves issues quickly and enhances their overall experience. - Users find Jiminny's interface to be **easy to use** , facilitating seamless integration and efficient call management. - Users appreciate the **call recording and insights** from Jiminny, enhancing organization and communication with clients. - Users find Jiminny's **AI summaries and call highlights** invaluable for reviewing customer service interactions effectively. - Users value the **clear recordings and transcripts** from Jiminny, enhancing their knowledge and note-taking after calls. **Cons:** - Users experience **call issues** with tagging complexity and delays in calls appearing on Jiminny, affecting usability. - Users experience **AI inaccuracy** , often needing specificity for results and finding issues with detail recognition and context understanding. - Users experience **accuracy issues** with Jiminny, particularly with accents and background noise affecting transcription quality. - Users note the **limited AI customization** options, requiring specificity and time for better understanding of context. - Users find **poor transcription** in Jiminny problematic, as inaccuracies can confuse and alter conversation meanings. #### What Are Recent G2 Reviews of Jiminny? **"[Jiminny’s Excellent Recording and AI Chat Make Coaching a Breeze](https://www.g2.com/survey_responses/jiminny-review-12694816)"** **Rating:** 4.5/5.0 stars *— Mathilde L.* [Read full review](https://www.g2.com/survey_responses/jiminny-review-12694816) --- **"[Game-Changer for Sales Teams](https://www.g2.com/survey_responses/jiminny-review-12115139)"** **Rating:** 5.0/5.0 stars *— Chris S.* [Read full review](https://www.g2.com/survey_responses/jiminny-review-12115139) --- #### What Are G2 Users Discussing About Jiminny? - [What is Jiminny used for?](https://www.g2.com/discussions/what-is-jiminny-used-for) - 1 comment ### 12. [Mindtickle](https://www.g2.com/products/mindtickle/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 2,065 **Product Description:** Mindtickle is the market-leading AI-powered revenue enablement platform that combines on-the-job learning and deal execution to drive behavior change and get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. With awards and accolades from the Stevie Awards, AI Breakthrough Awards, Forrester Wave, and more. Mindtickle is celebrated for both innovation and world-class customer support. Mindtickle is also recognized across: - Sales Enablement Software - AI Sales Role Play Software - Sales Coaching Software - Sales Performance Management Software - Conversation Intelligence Software - Digital Sales Rooms Software Unlike other vendors, Mindtickle delivers a single, integrated platform to grow revenue and retain customers by improving sales and support performance. With Mindtickle, you can: - Improve rep skills and performance with personalized training and AI-powered role-plays - Improve deal outcomes with tailored buying experiences - Level up frontline managers with data-driven coaching - Drive strategic change management with bite-sized learning, reinforcement, and actionable insights - Simplify revenue tech stacks with a single platform for seller performance For more information, visit www.mindtickle.com ### What Do G2 Reviewers Say About Mindtickle? *AI-generated summary from verified user reviews* **Pros:** - Users find Mindtickle to be **easy to navigate** , making learning and real-time application straightforward and effective. - Users admire the **intuitive interface** of Mindtickle, making learning and navigation easy and effective for real-world application. - Users value Mindtickle for its **knowledge improvement** , offering insights into leadership and real-life industry applications. - Users find Mindtickle's **analytics features** exceptionally helpful for tracking progress and enhancing management efficiency. - Users value the **effective coaching features** of Mindtickle, enhancing leadership skills and team mentoring effortlessly. **Cons:** - Users experience a **significant learning curve** with Mindtickle due to its comprehensive functionality and complex features. - Users face **slow loading times** and minor bugs that hinder their experience with Mindtickle, especially with heavy content. - Users experience **minor bug issues** that can hinder performance and slow down the overall user experience. - Users experience **dashboard issues** , finding navigation complex and insights not always intuitive for quick access. - Users experience **integration issues** with Mindtickle, particularly when connecting to apps and CRMs, slowing down workflows. #### What Are Recent G2 Reviews of Mindtickle? **"[Empowers Sales Teams with Comprehensive Training](https://www.g2.com/survey_responses/mindtickle-review-12227652)"** **Rating:** 4.0/5.0 stars *— Steven M.* [Read full review](https://www.g2.com/survey_responses/mindtickle-review-12227652) --- **"[Realistic AI Role-Plays and Customised Quizzes for a Personalised Experience](https://www.g2.com/survey_responses/mindtickle-review-12812196)"** **Rating:** 4.5/5.0 stars *— Anirudh G.* [Read full review](https://www.g2.com/survey_responses/mindtickle-review-12812196) --- #### What Are G2 Users Discussing About Mindtickle? - [What innovative techniques are corporate trainers employing with Mindtickle for effective sales enablement?](https://www.g2.com/discussions/what-innovative-techniques-are-corporate-trainers-employing-with-mindtickle-for-effective-sales-enablement) - 1 comment - [What is Mindtickle used for?](https://www.g2.com/discussions/what-is-mindtickle-used-for) - [What is Enable.us used for?](https://www.g2.com/discussions/what-is-enable-us-used-for) ### 13. [CallRail](https://www.g2.com/products/callrail/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 1,626 **Product Description:** CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide, CallRail’s AI-powered solutions help businesses attribute each call, text, chat and form to their marketing journey, use insights from their conversations to better understand their buyers, and eliminate missed opportunities with AI that can handle lead interactions 24/7. ### What Do G2 Reviewers Say About CallRail? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of CallRail, effortlessly managing calls and tracking marketing efforts effectively. - Users appreciate the **user-friendly platform** of CallRail, enabling efficient call management and insightful tracking for conversions. - Users benefit from **powerful call tracking** that provides clear insights into campaign performance and conversion sources. - Users value the **powerful insights** from CallRail, enabling clear tracking of call sources and campaign effectiveness. - Users value the **attribution accuracy** of CallRail, effectively linking calls to marketing campaigns for better insights. **Cons:** - Users express a desire for **missing features** like group texts and outbound call recording in CallRail. - Users find **integration issues** with CallRail limiting as it doesn't connect well with essential software and systems. - Users find the **learning curve challenging** due to difficulty in locating features and lack of support resources. - Users report frequent **call issues** with delays in call reflections and inadequate customer support for resolutions. - Users report **number issues** with spam calls and concerns about billing based on call minutes affecting their experience. #### What Are Recent G2 Reviews of CallRail? **"[Easy Call Tracking Insights That Validate Marketing Performance](https://www.g2.com/survey_responses/callrail-review-12681264)"** **Rating:** 4.5/5.0 stars *— Madhav S.* [Read full review](https://www.g2.com/survey_responses/callrail-review-12681264) --- **"[Simplifies Call Tracking Across Multiple Channels](https://www.g2.com/survey_responses/callrail-review-12673173)"** **Rating:** 5.0/5.0 stars *— AJ S.* [Read full review](https://www.g2.com/survey_responses/callrail-review-12673173) --- #### What Are G2 Users Discussing About CallRail? - [I'm new to CallRail and can't figure out how to integrate it with my marketing analytics. Any guidance?](https://www.g2.com/discussions/i-m-new-to-callrail-and-can-t-figure-out-how-to-integrate-it-with-my-marketing-analytics-any-guidance) - [What is CallRail used for?](https://www.g2.com/discussions/callrail-what-is-callrail-used-for) - [How do I temporarily disable Chrome Remote Desktop?](https://www.g2.com/discussions/how-do-i-temporarily-disable-chrome-remote-desktop) ### 14. [Salesloft](https://www.g2.com/products/salesloft/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 4,153 **Product Description:** Clari + Salesloft is a category-transforming AI company architecting the future of revenue. By building the world’s first Predictive Revenue System, we help organizations move beyond fragmented applications and systems of record to a model that continuously drives and adapts revenue execution. Our platform captures deal data signals, and uses tailor-built AI to create the right context and drive action across sales teams. Instead of disconnected insights and siloed workflows, sales teams operate with shared understanding, faster decisions, and execution that stays aligned to the business. Trusted by thousands of enterprises including Adobe, 3M, IBM, and Zoom, Clari + Salesloft powers the forecast, surfaces pipeline risk, and drives proactive execution—returning thousands of hours to the field and enabling predictable, scalable growth. ### What Do G2 Reviewers Say About Salesloft? *AI-generated summary from verified user reviews* **Pros:** - Users find Salesloft's **ease of use** invaluable for simplifying day-to-day selling and enhancing organization. - Users find Salesloft **exceptionally helpful** for creating cadences and tracking email engagement efficiently. - Users value the **ease of organization and insights** from Salesloft, enhancing personal, effective selling experiences. - Users value the **automation of workflows** in Salesloft, enhancing lead tracking and improving overall efficiency. - Users value the **time-saving capabilities** of Salesloft, enabling seamless management of emails, calls, and outreach tasks. **Cons:** - Users feel that Salesloft lacks **important features** like an auto-dialer and domain rotation, impacting efficiency and email deliverability. - Users experience **call issues** , including poor caller ID, delayed voicemails, and manual texting processes. - Users face **integration issues** with Salesloft, affecting support, syncing, and overall functionality with Salesforce. - Users face a **learning curve** with Salesloft, particularly when transitioning from Outlook and navigating analytics. - Users find **limitations in flexibility and complexity** , especially in setup and contact importing, affecting overall usability. #### What Are Recent G2 Reviews of Salesloft? **"[Easy-to-Use Cadences and Automation That Boost SDR Efficiency](https://www.g2.com/survey_responses/salesloft-review-12625459)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/salesloft-review-12625459) --- **"[Boosts Sales Execution with Structured Cadences and CRM-Integrated Insights](https://www.g2.com/survey_responses/salesloft-review-12628860)"** **Rating:** 4.0/5.0 stars *— Harrison P.* [Read full review](https://www.g2.com/survey_responses/salesloft-review-12628860) --- #### What Are G2 Users Discussing About Salesloft? - [What innovative strategies are sales teams adopting with Salesloft to enhance customer engagement and sales effectiveness?](https://www.g2.com/discussions/what-innovative-strategies-are-sales-teams-adopting-with-salesloft-to-enhance-customer-engagement-and-sales-effectiveness) - [How is Salesloft being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-salesloft-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment - [What is Salesloft used for?](https://www.g2.com/discussions/salesloft-what-is-salesloft-used-for) - 1 comment ### 15. [Claap](https://www.g2.com/products/claap/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 402 **Product Description:** Claap records every sales conversation and automatically structures it into rich, labeled data - speakers, objections, pain points, next steps, and more. That structured context becomes the fuel for AI agents to take over the rest: updating your CRM, drafting follow-up emails and sales decks, surfacing coaching insights, and triggering workflows across your stack. Claap delivers agent-ready conversation intelligence: pre-labeled, structured for retrieval, and open to any AI agent via MCP (Model Context Protocol). Video calls, phone calls, all captured in one platform without bots or friction. On average, sales reps save 30 minutes after each meeting with workflow automations, and revenue leaders increase their win rate up to 30% with deal insights and AI-assisted coaching. Claap is part of the lemlist group, and trusted by 1,000+ companies including Revolut, Qonto, 360Learning, Figures, and OpenClassrooms. ### What Do G2 Reviewers Say About Claap? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **effortless usability** of Claap, enabling intuitive communication and seamless video sharing for teams. - Users appreciate the **time-saving features** of Claap, allowing for efficient communication without lengthy meetings. - Users appreciate Claap's **seamless integration and ease of use** , enhancing communication and collaboration within teams effortlessly. - Users appreciate the **effortless recording** experience of Claap, enabling seamless sharing and clear feedback integration. - Users value Claap for its **efficiency in saving time** with quick updates and automated tasks, enhancing communication. **Cons:** - Users find **recording limitations** in Claap frustrating, especially regarding length, search capabilities, and speaker identification accuracy. - Users experience **slow performance** issues, such as lag during playback and delays in video processing and uploading. - Users experience **slow loading** times for video uploads and processing, impacting the overall efficiency of Claap. - Users report **recording issues** with Claap, including accidental stops and limitations on free plan recording duration. - Users experience **delays** in video uploading and processing, affecting overall efficiency and enjoyment of Claap. #### What Are Recent G2 Reviews of Claap? **"[Claap Makes Async Video Collaboration Easy with Smart AI Summaries and Search](https://www.g2.com/survey_responses/claap-review-12772170)"** **Rating:** 4.5/5.0 stars *— Arkajit D.* [Read full review](https://www.g2.com/survey_responses/claap-review-12772170) --- **"[Massive Time Saver: Clean UI and Spot-On AI Meeting Summaries](https://www.g2.com/survey_responses/claap-review-12803356)"** **Rating:** 4.0/5.0 stars *— Dipangsu B.* [Read full review](https://www.g2.com/survey_responses/claap-review-12803356) --- ### 16. [Salesken](https://www.g2.com/products/salesken/reviews) **Average Rating:** 4.9/5.0 **Total Reviews:** 386 **Product Description:** Salesken.ai is a Sales AI platform designed to enhance sales team performance while lowering acquisition costs. By offering real-time cues during conversations, the tool empowers sales reps to engage more effectively with customers. Salesken also provides leaders and reps with full visibility into every call through advanced Call Analytics, capturing emotions, objections, intent, and more. Salesken delivers tailored solutions for both Sales Leaders and Reps, driving revenue success through: - Pipeline Management: Accurate forecasts based on deep conversation insights. - Deal Tracking: Instant summaries, identification of BANT gaps, and clear next steps. - Team Coaching: Personalized coaching for each rep and every deal, on demand. - Marketing Insights: Actionable insights extracted from sales conversations. - Quality Assurance: Evaluate 100% of sales calls with AI-driven QA, offering personalized coaching and reducing manual efforts while improving overall sales quality and consistency For Sales Reps, Salesken offers: - Real-Time Cueing: Provides live cues and battle cards to help reps perfect their pitches. - CRM Enrichment: Automates CRM data entry and updates. - Custom Outreach: Simplifies and automates outreach, saving time and increasing efficiency. Salesken is the go to AI for the whole sales team. Book a demo and learn about more features and capabilities. ### What Do G2 Reviewers Say About Salesken? *AI-generated summary from verified user reviews* **Pros:** - Users find Salesken's **actionable data and real-time feedback** essential for boosting sales team performance and productivity. - Users value the **real-time feedback** from Salesken, enhancing productivity and performance across sales teams. - Users value the **AI-driven insights** from Salesken, significantly enhancing call center productivity and sales effectiveness. - Users appreciate the **automation capabilities** of Salesken, enhancing sales reps' productivity with real-time actionable insights. - Users highlight the **enhanced efficiency** of Salesken, driving improved performance and productivity for sales teams. **Cons:** - Users report frustrating **call connectivity issues** with Salesken, affecting the overall reliability of the service. - Users desire more **customization in call functionality** , facing issues with calls not connecting reliably. - Users express frustration with **poor transcription** quality, which diminishes their overall experience with Salesken. - Users often experience **recording issues** , particularly with transcripts and call connectivity, affecting their overall satisfaction. - Users are frustrated by **accuracy issues** with transcripts, impacting their overall experience with Salesken. #### What Are Recent G2 Reviews of Salesken? **"[Turn Your Sales Reps Into Rock Stars.](https://www.g2.com/survey_responses/salesken-review-10386293)"** **Rating:** 5.0/5.0 stars *— Madhan k.* [Read full review](https://www.g2.com/survey_responses/salesken-review-10386293) --- **"[Real-Time Call Insights and AI Coaching That Boost Sales Performance](https://www.g2.com/survey_responses/salesken-review-12599904)"** **Rating:** 5.0/5.0 stars *— Anup K.* [Read full review](https://www.g2.com/survey_responses/salesken-review-12599904) --- #### What Are G2 Users Discussing About Salesken? - [What is Salesken used for?](https://www.g2.com/discussions/what-is-salesken-used-for) ### 17. [Fireflies.ai](https://www.g2.com/products/fireflies-ai/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 742 **Product Description:** Fireflies is an AI voice assistant that helps transcribe, summarize take notes, and complete actions during meetings. Our AI assistant, Fred, integrates with all the leading web-conferencing platforms in the world like Zoom, Google Meet, Webex, & Microsoft Teams along with business applications like Hubspot, Slack, Trello, Asana, Salesforce, and more. Record: Instantly record meetings across all major web-conferencing platforms. Invite Fireflies or have it automatically capture them. Transcribe: Fireflies can transcribe live meetings or audio files that you upload. Skim the transcripts & listen to the audio simultaneously. Summarize: AI Super Summaries provides you with detailed meeting overviews, outlines, meeting notes, keywords and action items. Quickly track and skim through an entire meeting in 5 minutes! Collaborate: Add comments & flag important moments on calls for teammates to easily review. Search: Review an hour long call in less than 5 minutes. Filter to action items, dates, metrics, and other important topics. Integrate: Your meeting notes, transcripts, and recordings are more valuable when they are automatically synced with tools and platforms you already use. Log meeting notes, transcripts, and recordings in your CRM & collaboration apps like Salesforce, Hubspot, Slack, Zapier, and lots more. Analyze: Conversation Intelligence generates insights around talk time, topic trends, sentiment, and much more. The conversation intelligence suite allows you to identify what’s working and what is not on calls. Insights help you coach your sales team to close more deals. They help your recruiters hire top talent faster by identifying trends across candidate interviews. Your entire organization can build better products by tuning into the voice of your customer. Discover what messaging works and what doesn’t from customer and team interactions. ### What Do G2 Reviewers Say About Fireflies.ai? *AI-generated summary from verified user reviews* **Pros:** - Users love the **accuracy of real-time transcriptions and summaries** , making meetings easier to manage and follow up on. - Users love the **ease of use** of Fireflies.ai, appreciating its simplicity and efficiency in managing tasks and meetings. - Users appreciate the **high accuracy** of Fireflies.ai, significantly improving their transcription experience and productivity. - Users appreciate the **time-saving features** of Fireflies.ai, transforming their meeting workflows effectively and effortlessly. - Users appreciate the **high accuracy** of Fireflies.ai, achieving 95% correct transcriptions that enhance productivity and comprehension. **Cons:** - Users experience occasional **AI inaccuracies** with action items and transcriptions, but overall find the tool effective. - Users struggle with **navigation issues** and uncertainties about data privacy and sharing capabilities on Fireflies.ai. - Users find the service **expensive** , especially for personal use and limited customization options without additional costs. - Users express concerns about **AI limitations** related to data privacy and storage, seeking clearer information and improved features. - Users are frustrated with the **poor summarization** that includes unnecessary details, complicating the sharing of meeting notes. #### What Are Recent G2 Reviews of Fireflies.ai? **"[Fast, Accurate Transcription for Voice Notes and Meetings](https://www.g2.com/survey_responses/fireflies-ai-review-12703398)"** **Rating:** 4.5/5.0 stars *— Çağrı P.* [Read full review](https://www.g2.com/survey_responses/fireflies-ai-review-12703398) --- **"[Great Automated Summaries, Seamless Slack/CRM Sync, and a Lifesaving Global Search](https://www.g2.com/survey_responses/fireflies-ai-review-12754153)"** **Rating:** 4.0/5.0 stars *— Denis M.* [Read full review](https://www.g2.com/survey_responses/fireflies-ai-review-12754153) --- #### What Are G2 Users Discussing About Fireflies.ai? - [How has Fireflies.ai supported your meeting transcription, and what features do you find most useful?](https://www.g2.com/discussions/how-has-fireflies-ai-supported-your-meeting-transcription-and-what-features-do-you-find-most-useful) - 1 comment - [Does fireflies AI work with teams?](https://www.g2.com/discussions/fireflies-ai-does-fireflies-ai-work-with-teams) - 2 comments, 1 upvote - [Does fireflies AI work with teams?](https://www.g2.com/discussions/does-fireflies-ai-work-with-teams) - 1 comment, 1 upvote ### 18. [Aircall](https://www.g2.com/products/aircall/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,546 **Product Description:** Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks—while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts. ### What Do G2 Reviewers Say About Aircall? *AI-generated summary from verified user reviews* **Pros:** - Users find Aircall's **user-friendliness** exceptional, enabling team members to utilize it easily without extensive training. - Users value Aircall's **easy integration** with various systems, enhancing communication and streamlining operations effortlessly. - Users appreciate the **reliable and easy-to-use features** of Aircall, enhancing communication and improving support efficiency. - Users value the **automatic call recording and transcription** feature of Aircall, enhancing record-keeping and tracking seamlessly. - Users commend Aircall for its **exceptional reliability** , ensuring seamless communication and efficient support across teams. **Cons:** - Users experience **connection issues** with Aircall, including finicky installations and occasional call disconnections. - Users frequently face **call issues** with poor quality and connectivity, making the experience frustrating and unreliable. - Users express frustration over **missing features** like talk time tracking and WhatsApp integration, impacting usability. - Users often face **dialer issues** such as the absence of a proper phone directory and repetitive dialing. - Users often face **slow loading** issues, impacting calls and features due to inadequate internet connectivity. #### What Are Recent G2 Reviews of Aircall? **"[Easy Setup, Seamless HubSpot & Salesforce Integrations, and Excellent Call Transcripts](https://www.g2.com/survey_responses/aircall-review-12562939)"** **Rating:** 4.5/5.0 stars *— Noxy P.* [Read full review](https://www.g2.com/survey_responses/aircall-review-12562939) --- **"[Aircall: User-Friendly, Reliable Call Center Platform That Scales with Powerful Analytics](https://www.g2.com/survey_responses/aircall-review-12657223)"** **Rating:** 5.0/5.0 stars *— Verified User in Health, Wellness and Fitness* [Read full review](https://www.g2.com/survey_responses/aircall-review-12657223) --- #### What Are G2 Users Discussing About Aircall? - [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote - [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote - [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 1 comment, 1 upvote ### 19. [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 314 **Product Description:** InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions. As the pace setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to breakdown data silos. This unique technology combined with in-house industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment. To learn more, visit inmoment.com #### What Are Recent G2 Reviews of InMoment Experience Improvement (XI) Platform? **"[Easy to use tools. Supportive Visionary Staff.](https://www.g2.com/survey_responses/inmoment-experience-improvement-xi-platform-review-9832822)"** **Rating:** 5.0/5.0 stars *— Beth W.* [Read full review](https://www.g2.com/survey_responses/inmoment-experience-improvement-xi-platform-review-9832822) --- **"[Seamless integration with POS for survey](https://www.g2.com/survey_responses/inmoment-experience-improvement-xi-platform-review-9337685)"** **Rating:** 5.0/5.0 stars *— Lakshay D.* [Read full review](https://www.g2.com/survey_responses/inmoment-experience-improvement-xi-platform-review-9337685) --- #### What Are G2 Users Discussing About InMoment Experience Improvement (XI) Platform? - [What is InMoment Experience Intelligence (XI) Platform used for?](https://www.g2.com/discussions/what-is-inmoment-experience-intelligence-xi-platform-used-for) ### 20. [Convin.ai](https://www.g2.com/products/convin-ai/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 539 **Product Description:** Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin offers AI-backed tools to track, transcribe, and analyze agent-customer interactions across calls, emails, and chats. The platform is segmented into real-time, post-call analysis, conversation insights, and customer experience suite, addressing critical challenges such as manual intervention and reactive quality assurance. 👉 Convin’s Key Products: A. CX Suite 1. AI Phone calls: Convin AI Phone Call optimizes 100% of inbound and outbound calls with virtual agents, enabling businesses to connect with thousands of leads through personalized, AI-driven voice interactions at low latency. B. Real-time Suite 1. Real-time Agent Assist: Unlock agent potential with live Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance. 2. Supervisor Assist: Get 100% visibility into all agent-customer conversations in real-time. Observe real-time changes in sentiment trends, track violations, and prevent escalations with Convin’s supervisor assist dashboard. C. Post-Interaction Suite: 1. Automated QA: Eliminate random sampling, human bias, and inaccurate scoring with Auto QA. Monitor every conversation, including calls, chats, and emails, to understand agent performance and assign coaching. 2. Automated Coaching: Take call center coaching one notch higher with targeted peer-to-peer automated coaching. Have a grip over call center training sessions that are auto-assigned by AI based on best-performing agent conversations. Reduce agent onboarding time by 60% and uptick annual call center ROI. 3. AI Learning Management System: Leverage agent training with a robust LMS comprising manual coaching, a knowledge base, assessments, and courses. Create customized assessments for agents, enrich the knowledge base with the required information, and track agent participation in coaching sessions. D. Voice of Customer: 1. Convin Insights: Experience a scalable voice of customer analysis that captures 100% of conversations. Not only understand customer needs but also pinpoint areas that need attention. Train agents, refine products, and cater precisely to customer expectations. 2. Conversation Behavior Analysis: Track and analyze winning and losing trends behind agent-customer interactions and leverage call behavior, action, and phrases to drive more business-winning deals. Replicate winning behavior and eliminate losing behavior to drive a successful and forward-moving business. 3. Customer Intelligence: Unleash the hidden insights within customer calls using customer intelligence. Find keywords and phrases that led to won and lost deals. Listen to customer conversations to discover competitors, objectives, product features, competition, and sentiments. E. Add-ons, 1. Quality Management System: Your one-stop solution for call listening, randomizer (for sampling), call auditing, and custom reporting. Leave audio and video comments for intuitive feedback and prompt auto-send of reports and feedback. 2. Mobile App: Experience agent performance review and coaching on the go. Convin's versatile app empowers business managers and agents alike. While managers access agent performance and conversation data, agents can improve conversation quality with swift coaching. ### What Do G2 Reviewers Say About Convin.ai? *AI-generated summary from verified user reviews* **Pros:** - Users find Convin.ai **very user-friendly** , making it easy to navigate and complete tasks efficiently. - Users value the **high accuracy** of Convin.ai in capturing communication details and providing reliable quality scores. - Users appreciate the **user-friendly interface** of Convin.ai, allowing easy access to detailed call insights and metrics. - Users value the **auditing efficiency** of Convin.ai, finding it user-friendly and handy for call audits. - Users value the **easy-to-use auditing features** of Convin.ai, enhancing navigation and agent performance tracking. **Cons:** - Users face issues with **auditing functionality** , as keyboard shortcuts are ineffective, affecting overall efficiency and accuracy. - Users find the **inadequate reporting** features unhelpful, expressing concerns about usability and comprehensive data presentation. - Users experience **call issues** due to cumbersome controls that hinder smooth auditing and navigation during calls. - Users suggest enhancements in **solution efficiency** , further assistance, and referral processes for a better experience. - Users find the **inadequate AI capabilities** hinder effective auditing, lacking accuracy and scenario coverage during data analysis. #### What Are Recent G2 Reviews of Convin.ai? **"[Best AI for Customer Conversations](https://www.g2.com/survey_responses/convin-ai-review-12704239)"** **Rating:** 4.5/5.0 stars *— Anand P.* [Read full review](https://www.g2.com/survey_responses/convin-ai-review-12704239) --- **"[Convin.ai best tool to analyse the calls and emails](https://www.g2.com/survey_responses/convin-ai-review-11025981)"** **Rating:** 4.0/5.0 stars *— Nithin S.* [Read full review](https://www.g2.com/survey_responses/convin-ai-review-11025981) --- #### What Are G2 Users Discussing About Convin.ai? - [What is Convin.ai used for?](https://www.g2.com/discussions/what-is-convin-ai-used-for) - 2 comments ### 21. [Apollo.io](https://www.g2.com/products/apollo-io/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 9,316 **Product Description:** Apollo.io is an AI-powered go-to-market (GTM) platform that helps revenue teams find, engage, and manage B2B buyers across the entire sales cycle. Apollo.io is the company behind the industry’s first fully agentic GTM platform, transforming how revenue teams execute. Going beyond automation, Apollo’s intelligent agents actively drive results across the entire sales funnel – from prospecting to deal management – all in one place. Trusted by millions of users and hundreds of thousands of companies – including Anthropic, Autodesk, and Docusign – Apollo is making world-class go-to-market simple, intelligent, and accessible for all. Apollo serves sales development representatives, account executives, sales leaders, revenue operations, and marketing teams at B2B organizations of various sizes. Teams use Apollo to build and maintain target account lists, orchestrate outbound and inbound motions, manage opportunities, and understand which activities lead to qualified pipeline and closed revenue. Key capabilities include: Data and targeting: Access to a large B2B database with company and contact details, including firmographic, technographic, and buyer signal data, so users can define ideal customer profiles and create precise segments for outreach. Prospecting and enrichment: Tools to search, filter, and save prospect lists, plus enrichment workflows that keep contact and account records up to date in Apollo and connected systems such as CRM. Sales engagement: Multi-step, multi-channel sequences for email, calls, and tasks that standardize how reps follow up with prospects, with controls for timing, throttling, and deliverability. Agentic and AI-assisted workflows: Intelligent agents and AI features that help with account research, lead scoring, message generation, and next-step recommendations so reps can prioritize and personalize at scale. Deal and activity management: Basic CRM-style functionality for tracking opportunities, stages, activities, and notes, giving teams a single view of pipeline health and sales performance. By combining data, engagement, and deal execution in one platform, Apollo is designed to reduce the number of disconnected tools in a typical GTM stack and provide a consistent workflow for building pipeline and managing deals. This helps organizations improve data quality, increase seller productivity, and run more structured, measurable go-to-market programs. ### What Do G2 Reviewers Say About Apollo.io? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Apollo.io, finding it a fantastic tool for efficient lead generation. - Users value the **user-friendly lead generation** features of Apollo.io, making their processes more targeted and efficient. - Users value the **extensive search and filtering options** in Apollo.io, enhancing campaign creation and organization insights. - Users value the **user-friendly platform** of Apollo.io, enhancing lead generation with precise searches and effective automation. - Users value Apollo.io for its **time-saving capabilities** , allowing quick access to essential tools in one platform. **Cons:** - Users are frustrated with the **missing features** , like layout customization and limited email sequencing options in Apollo.io. - Users find the **inaccurate data** of Apollo.io frustrating, with instances of outdated and missing information impacting their experience. - Users find the **learning curve steep** , making it challenging to effectively navigate and utilize Apollo.io's features. - Users encounter **data inaccuracy** issues with Apollo.io, leading to unreliable contact information and frustrating experiences. - Users find the **limited features** can lead to underutilization and a steep learning curve for new users. #### What Are Recent G2 Reviews of Apollo.io? **"[Powerhouse Lead Generation with Deep Filtering and Reliable Automation](https://www.g2.com/survey_responses/apollo-io-review-12802584)"** **Rating:** 4.0/5.0 stars *— Al W.* [Read full review](https://www.g2.com/survey_responses/apollo-io-review-12802584) --- **"[Deep Search Filters and Smooth LinkedIn/Gmail Integration for Targeted Lead Gen](https://www.g2.com/survey_responses/apollo-io-review-12785554)"** **Rating:** 5.0/5.0 stars *— Phoebe T.* [Read full review](https://www.g2.com/survey_responses/apollo-io-review-12785554) --- #### What Are G2 Users Discussing About Apollo.io? - [What unique capabilities does Apollo.io offer for streamlining sales and marketing workflows?](https://www.g2.com/discussions/what-unique-capabilities-does-apollo-io-offer-for-streamlining-sales-and-marketing-workflows) - 4 comments, 2 upvotes - [What is Apollo.io used for?](https://www.g2.com/discussions/apollo-io-what-is-apollo-io-used-for) - 6 comments, 3 upvotes - [How do I remove my information from Apollo io?](https://www.g2.com/discussions/how-do-i-remove-my-information-from-apollo-io) - 4 comments, 1 upvote ### 22. [Invoca](https://www.g2.com/products/invoca/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 926 **Product Description:** Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions? Invoca helps businesses drive revenue growth by unlocking new data from calls, so they can acquire and retain more customers for less money. With Invoca's revenue execution platform, businesses are driving unbelievable results: • Marketing teams — like the one at Rogers Communications — are driving up lead quality and driving down acquisition costs by 82% • Contact centers — like the one at MoneySolver — are boosting agent performance and conversion rates by 100% • Multi-location businesses — like Renewal by Andersen — are increasing appointments set over the phone by nearly 50% Invoca is trusted by the world’s top brands, including AutoNation, Flagstar Bank, Mayo Clinic, Orkin, Subaru, and Verizon, as well as: • 6 of the top 10 US health systems • 4 of the top 6 US mortgage lenders • 5 of the top 10 US property & casualty insurance companies • 5 of the top 7 US telecommunications companies To see more customer results, visit www.invoca.com/customers. ### What Do G2 Reviewers Say About Invoca? *AI-generated summary from verified user reviews* **Pros:** - Users find Invoca **intuitive and effective** , enhancing call tracking and delivering actionable insights for improved performance. - Users find Invoca **intuitive and easy to use** , facilitating quick adoption and enhancing team performance in tracking calls. - Users value the **powerful analytics** of Invoca, providing clear insights into marketing performance and lead attribution. - Users commend Invoca's **excellent customer support** , noting their knowledgeable and responsive staff who enhance the experience. - Users value the **attribution accuracy** of Invoca, as it clarifies lead sources and enhances campaign performance insights. **Cons:** - Users find the **learning curve steep** due to insufficient training and a lack of user-friendly design. - Users find Invoca's **missing features** frustrating, particularly regarding limited functionality and integration issues outside the US. - Users face **call issues** with Invoca, including legal concerns, poor support, and communication frustrations during integration. - Users find the **reporting setup and integrations complex** , hindering their overall experience with Invoca. - Users find the **complex setup** of AI Signals time-consuming and sometimes challenging to customize effectively. #### What Are Recent G2 Reviews of Invoca? **"[Smarter Call Routing and Campaign Tracking That Boosts Efficiency](https://www.g2.com/survey_responses/invoca-review-12640140)"** **Rating:** 4.5/5.0 stars *— Prajwal E.* [Read full review](https://www.g2.com/survey_responses/invoca-review-12640140) --- **"[Deep Call Insights and Proactive Support That Elevate Our Media Strategy](https://www.g2.com/survey_responses/invoca-review-12570137)"** **Rating:** 5.0/5.0 stars *— Verified User in Telecommunications* [Read full review](https://www.g2.com/survey_responses/invoca-review-12570137) --- #### What Are G2 Users Discussing About Invoca? - [What is Invoca used for?](https://www.g2.com/discussions/what-is-invoca-used-for) ### 23. [Observe.AI](https://www.g2.com/products/observe-ai/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 217 **Product Description:** Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations. Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work. Built on a CX-native foundation, Observe.AI works with global brands, like DoorDash, Transcarent, Affordable Care, Signify Health, and Verida, to improve customer satisfaction, boost productivity, and deliver consistent, scalable performance across every customer interaction. ### What Do G2 Reviewers Say About Observe.AI? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Observe.AI, enhancing productivity and enabling better customer engagement through analytics. - Users value the **efficiency** of Observe.AI, simplifying performance analysis and coaching for enhanced agent productivity. - Users find Observe.AI to be **extremely helpful** for coaching agents and improving performance efficiently. - Users highly value the **AI-powered insights** of Observe.AI, enhancing agent performance and optimizing customer interactions effectively. - Users find the **coaching capabilities** of Observe.AI effective, enabling smooth agent training and performance tracking. **Cons:** - Users experience **accuracy issues** with transcripts, noting incomplete captures and misidentified keywords in calls. - Users report **inaccuracy in verbatim transcripts** from Observe.AI, affecting comprehension and analysis of calls. - Users face challenges with **inaccurate data analysis** , affecting the reliability of call verbatim and insights gathered. - Users experience **call issues** with Observe.AI, as it struggles with clarity and accurate transcriptions in some cases. - Users are frustrated by the **missing features** in Observe.AI, limiting access to essential tools and information. #### What Are Recent G2 Reviews of Observe.AI? **"[Powerful Analytics and Global Reach, But Complex Setup Requires Careful Management](https://www.g2.com/survey_responses/observe-ai-review-11836157)"** **Rating:** 4.5/5.0 stars *— Ifeoma E.* [Read full review](https://www.g2.com/survey_responses/observe-ai-review-11836157) --- **"[Turns Customer Conversations into Actionable Coaching Insights](https://www.g2.com/survey_responses/observe-ai-review-12263611)"** **Rating:** 5.0/5.0 stars *— Elizabeth H.* [Read full review](https://www.g2.com/survey_responses/observe-ai-review-12263611) --- #### What Are G2 Users Discussing About Observe.AI? - [What is Observe.AI used for?](https://www.g2.com/discussions/what-is-observe-ai-used-for) ### 24. [tl;dv](https://www.g2.com/products/tl-dv/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 506 **Product Description:** tl;dv is an AI meeting assistant and official partner of Anthropic. It automatically records video, transcribes and get AI Insights from Google Meet, Zoom and MS Teams for FREE. With tl;dv you can: 🎥 Video record meetings automatically in top quality 💬 Receive highly accurate transcription with speaker tags 🌎 Transcribe into 40+ languages 📌 Timestamp and highlight important call moments 🔗 Share links to recordings automatically to Slack and e-mail 🔍 Search your call library for any word spoken in meetings 💡 Integrate call insights into CRMs like Salesforce or Hubspot 🎞 Edit recording & create clips ✔ Revisit and edit meeting action points and takeaways 🙋‍♀️ Tag stakeholders and colleagues at any point during call 📝 Generate AI Notes following popular templates (or your own) ✍ Generate insights across 100s of meetings 💡 Improve team performance with BANT/MEDDIC scorecards (or your own) 💡 Improve how your team handles customer objections. At tl;dv we are committed to protecting the confidentiality, integrity, and availability of your data at all times. Our services are designed with a privacy-first approach and are encrypted & GDPR compliant. Keeping your data safe is our priority. Over two million users have already levelled up their calls with tl;dv 🙌 tl;dv is not only a free alternative to other meeting recorders, but also the one that makes the most use of AI to surface insights and help you onboard faster and improve your team performance in an efficient way. tl;dv offers a very generous free plan, as well as a plan for AI enthusiasts and another for scaling Sales & CS teams. ### What Do G2 Reviewers Say About tl;dv? *AI-generated summary from verified user reviews* **Pros:** - Users find tl;dv extremely **easy to use** , enhancing focus during meetings while simplifying note-taking and sharing. - Users love the **instant breakdowns and timestamps** provided by tl;dv, making meeting summaries efficient and user-friendly. - Users love the **productivity boost** from tl;dv, enhancing focus and efficiency in meetings with easy access to transcripts. - Users find tl;dv to be **essential for productivity** , enhancing focus during meetings and simplifying note management. - Users appreciate the **accuracy of TL;DV** , enabling precise note-taking and efficient revisiting of key discussion points. **Cons:** - Users note a **recording time limit** for free accounts, restricting longer sessions and affecting usability. - Users experience **AI inaccuracy** with speaker recognition and language identification, leading to incorrect note assignments. - Users wish for improved features, including **bulk download options** and expanded auto transcription in the free version. - Users note a **lack of fine-tuning and auto email notifications** that detract from the overall meeting management experience. - Users note **accuracy issues** with transcriptions, affecting usability, although some improvements are recognized with recent updates. #### What Are Recent G2 Reviews of tl;dv? **"[Effortless Meeting Insights: Recordings, Transcripts, and Highlights That Boost Productivity](https://www.g2.com/survey_responses/tl-dv-review-12631609)"** **Rating:** 5.0/5.0 stars *— Dennis H.* [Read full review](https://www.g2.com/survey_responses/tl-dv-review-12631609) --- **"[Sharp AI Summaries and Lightning-Fast Meeting Transcripts with tl;dv](https://www.g2.com/survey_responses/tl-dv-review-12624885)"** **Rating:** 4.5/5.0 stars *— Władysław W.* [Read full review](https://www.g2.com/survey_responses/tl-dv-review-12624885) --- #### What Are G2 Users Discussing About tl;dv? - [How has tl;dv supported your meeting recording and note-taking processes, and what features do you find most useful?](https://www.g2.com/discussions/how-has-tl-dv-supported-your-meeting-recording-and-note-taking-processes-and-what-features-do-you-find-most-useful) ### 25. [Spiky](https://www.g2.com/products/spiky/reviews) **Average Rating:** 4.9/5.0 **Total Reviews:** 117 **Product Description:** Spiky is an AI-powered conversation intelligence platform designed to help sales teams enhance their performance by analyzing customer interactions and providing real-time, actionable insights. This innovative solution focuses on optimizing every sales conversation, integrating seamlessly with popular tools to automate workflows and improve deal outcomes, ultimately driving revenue growth. Targeting sales professionals and teams, Spiky is particularly valuable for organizations that prioritize data-driven decision-making and seek to leverage technology to refine their communication strategies. The platform is well-suited for various use cases, including training new sales representatives, enhancing the performance of existing team members, and ensuring adherence to established sales methodologies. By providing insights that inform and guide sales tactics, Spiky helps teams become more effective during customer interactions. A key feature of Spiky is its real-time feedback mechanism, which delivers instant insights during meetings. Sales representatives benefit from immediate evaluations on critical aspects such as speaking pace, tone, talk-to-listen ratio, and overall engagement levels. This capability allows users to adapt their approach on the fly, maximizing the effectiveness of each call. Additionally, Spiky generates AI-driven summaries that capture essential discussion points and action items, significantly reducing the time spent on note-taking and facilitating quicker follow-ups. Spiky's seamless integration with popular Customer Relationship Management (CRM) systems, including Salesforce, HubSpot, and Zoho, ensures that customer data remains current and accurate. This connectivity minimizes the need for manual data entry, allowing sales teams to concentrate on building relationships rather than administrative tasks. Moreover, the platform supports adherence to established sales methodologies like MEDDPICC, analyzing conversations to identify any missing elements such as budget discussions, decision-makers, and next steps, thereby enhancing the overall sales process. To further support sales effectiveness, Spiky offers personalized AI coaching tailored to individual performance metrics. This feature empowers team members to improve their soft skills, objection handling, and overall sales techniques, fostering a culture of continuous improvement within the organization. By leveraging Spiky's comprehensive suite of tools, sales teams can enhance their performance and drive sustainable revenue growth, making it a valuable asset in today’s competitive sales landscape. ### What Do G2 Reviewers Say About Spiky? *AI-generated summary from verified user reviews* **Pros:** - Users value the **accuracy** of Spiky, enabling effective coaching and precise identification of areas for improvement. - Users find Spiky **incredibly helpful** for real-time coaching and effective feedback, enhancing their meeting experiences. - Users value the **live feedback during sales calls** that enhances conversation quality and coaching effectiveness. - Users value the **time-saving features** of Spiky, as it automates note-taking and enhances team communication effortlessly. - Users love Spiky's **automatic meeting summaries and action item generation** , enhancing focus and reducing manual note-taking stress. **Cons:** - Users experience **accuracy issues** with Spiky's transcripts, though improvements have been noted over time. - Users experience **AI inaccuracy** during in-person meetings, leading to mixed notes and confusion in action item assignment. - Users note the **call limitations** of Spiky, struggling with long meeting transcriptions and lack of an Android app. - Users express concern about **integration issues** , particularly with CRM applications like Pipedrive and Zoho, affecting synchronization. - Users find **missing synchronization features** and inconsistent AI summaries limit Spiky's effectiveness for internal meetings. #### What Are Recent G2 Reviews of Spiky? **"[A Game-Changer for Customer Success: Nothing falls through the cracks anymore](https://www.g2.com/survey_responses/spiky-review-12767089)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/spiky-review-12767089) --- **"[Spiky helps me with my meetings through effortless integration](https://www.g2.com/survey_responses/spiky-review-12460341)"** **Rating:** 5.0/5.0 stars *— Eric F.* [Read full review](https://www.g2.com/survey_responses/spiky-review-12460341) --- ## What Is Conversation Intelligence Software? [Sales Acceleration Software](https://www.g2.com/categories/sales-acceleration) ## What Software Categories Are Similar to Conversation Intelligence Software? - [Sales Coaching Software](https://www.g2.com/categories/sales-coaching) - [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant) - [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) --- ## How Do You Choose the Right Conversation Intelligence Software? ### What You Should Know About Conversation Intelligence Software ### Conversation Intelligence software buying insights at a glance [Conversation intelligence software](https://www.g2.com/categories/conversation-intelligence) enables organizations to capture, analyze, and operationalize customer conversations across sales, support, and customer success. As selling motions grow more complex, manual notes and anecdotal deal updates create inconsistency and blind spots. A dedicated conversation intelligence platform centralizes call data, surfaces insights, and applies consistent review standards, enabling execution to scale beyond individual representatives. Based on the G2 reviews, companies most often adopt conversation intelligence tools to reduce manual documentation, improve coaching consistency, and gain clearer visibility into deal health. The overall sentiment is very strong, with an average rating of 4.72/5 and a 9.45/10 likelihood to recommend, indicating that conversation intelligence software is increasingly viewed as a core revenue workflow. Common use cases include searchable call libraries for onboarding and coaching, automated summaries and action items, and structured call reviews to identify risk and missed discovery. Buyers evaluating conversational intelligence software tend to prioritize ease of use and workflow integration alongside governance. Reviews highlight that these tools are lightweight enough for daily adoption (ease of use averages 6.71/7), but deliver the most value when teams standardize how conversations are reviewed and acted on. Pricing is generally perceived as mid-market, with ROI tied to time savings, faster rep ramp, stronger coaching, and more consistent deal execution. ### Top 5 FAQs from software buyers: - What features should I prioritize when evaluating conversation intelligence software? - How do conversation intelligence platforms integrate with CRM and video conferencing tools? - What kind of ROI do teams typically see from conversational intelligence software? - What are the key differences between leading Conversation Intelligence systems? - How long does it usually take to implement a conversation intelligence platform? G2’s top-rated Conversation Intelligence software, based on verified G2 reviews, includes [Fathom](https://www.g2.com/products/fathom-video/reviews), [Substrata](https://www.g2.com/products/substrata-substrata/reviews), [Gong](https://www.g2.com/products/gong/reviews), [Salesforce Sales Cloud](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews), and [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews). ([Source 2](https://www.g2.com/reports)) ### What are the top-reviewed Conversation Intelligence on G2? Below are the **five most-reviewed products in your uploaded dataset** : [Gong](https://www.g2.com/products/gong/reviews) - Number of Reviews: 5,351 - Satisfaction: 100 - Market Score: 95 - G2 score: 97 [**Salesforce Sales Cloud**](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews) - Number of Reviews: 1,376 - Satisfaction: 74 - Market Score: 99 - G2 score: 87 [Fathom](https://www.g2.com/products/fathom-video/reviews) - Number of Reviews: 2,283 - Satisfaction: 100 - Market Score: 66 - G2 score: 83 [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - Number of Reviews: 1,030 - Satisfaction: 58 - Market Score: 91 - G2 score: 75 [Substrata](https://www.g2.com/products/substrata-substrata/reviews) - Number of Reviews: 402 - Satisfaction: 98 - Market Score: 50 - G2 score: 74 Satisfaction reflects user-reported ratings across various factors, including ease of use, feature fit, and quality of support. ([Source 2](https://www.g2.com/reports)) Market Presence scores are calculated based on review volume, third-party signals, and overall market visibility. ([Source 2](https://www.g2.com/reports)) G2 Score is a weighted composite of Satisfaction and Market Presence. ([Source 2](https://www.g2.com/reports)) Learn how G2 scores products. ([Source 1](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5vlk6s*_gcl_au*MTAwMzU5MzUxLjE3NjM0MTg0NzYuNjY0NTIxMTY0LjE3NjQ2MTc0NzcuMTc2NDYxNzQ3Nw..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NjYwODk1MTMkbzY3JGcxJHQxNzY2MDkyMjQyJGo1NyRsMCRoMA..)) ### What I Often See in Conversation Intelligence? #### Feedback Pros: What Users Consistently Appreciate - **Improved deal visibility and forecast accuracy for finance leaders** - **_“_** _Being in the role of Finance Director, I find sub-strata to be an extremely useful tool for my work as it enables me to assess deal communications, evaluate Risk Signals track Buyer Intent and to assist me with Forecasting, allowing me to complete these tasks more efficiently, effectively and with greater accuracy.__” - _ [_Robert T._](https://www.g2.com/products/substrata-substrata/reviews/substrata-review-12105185)_, Substrata Review_ - **Exceptional accuracy and value, even across diverse accents** - _“__I have used several other note-taking tools, but in my opinion, none of them come close to Fathom. What makes it even better is that it’s free, which I find incredible. The accuracy of the output it produces impressed me so much that I upgraded to the premium version without any hesitation. One of the standout features for me is that it works well with Indian accents, even when they are quite strong, something that other note-taking tools often struggle with.”_ _-_ [_Jayanth S._](https://www.g2.com/products/fathom-video/reviews/fathom-review-12169452)_, Fathom Review_ - **Searchable transcripts that highlight key moments for coaching and QA** - _“__I find Gong incredibly valuable because it records my sales calls for later review, which is essential for referencing back to conversations and training purposes. This feature allows me to concentrate on actively listening and engaging in conversations with prospects without the distraction of taking detailed notes. I also love the ability to search for specific words and be taken to the exact moment in a conversation, dramatically decreasing the time it takes to act on items from a call. The integration with my company's SSO made logging in a seamless process, contributing to a smooth setup experience.”_ _-_ [_Ellie S._](https://www.g2.com/products/gong/reviews/gong-review-11980050)_, Gong Review_ #### Cons: Where Many Platforms Fall Short - **High costs and a challenging onboarding experience** - _“Gong has high cost, and this includes the general platform fees, and other user licensing. The onboarding process is complex, with high adoption costs and struggles.” -_ [_Graziana C._](https://www.g2.com/products/gong/reviews/gong-review-12126874)_, Gong Review_ - **Initial setup complexity, offset by strong long-term value** - _“ __At first, integrating Substrata into our existing systems required some of technical patience. The platform is feature rich, which is great, but it took a few sessions for my team to get fully comfortable. That I said, their support resources are strong, and once you’re familiar, it becomes an essential part of daily workflow.__ ” -_ [_Justin F._](https://www.g2.com/products/substrata-substrata/reviews/substrata-review-11244441)_, Substrata Review_ - **Limited organization and sharing controls for meeting records** - _“My main concern with Fathom is the inability to tap on items and organize them into folders. With the range of meetings we have, it can be challenging to locate what I need, especially if I haven't named something clearly. A folder feature would be extremely helpful for keeping things more organized. Additionally, it would be beneficial if there were an option to automatically share the meeting with participants, or at least make this feature available. Sometimes we hold impromptu meetings, and unless someone is specifically invited, they miss out on the feedback from the meeting.” -_ [_Aqeelah R._](https://www.g2.com/products/fathom-video/reviews/fathom-review-11911540)_, Fathom Review_ ### My Expert Takeaway on Conversation Intelligence Software Based on G2 reviews, conversation intelligence software delivers the most value when teams treat it as an operational discipline rather than a passive recording tool. High-performing organizations establish clear ownership over call review standards, coaching criteria, and data hygiene early in the rollout. This foundation helps teams move beyond basic transcription and consistently apply insights across sales, revenue, and customer-facing roles. Teams that achieve the strongest outcomes with a conversation intelligence platform tend to strike a balance between automation and human oversight. While AI-generated summaries, highlights, and action items create meaningful time savings, reviewers consistently indicate that accuracy and context matter most in high-stakes moments. As a result, top teams implement structured review workflows, especially for late-stage deals, renewals, and regulated conversations, so insights are validated and acted on, not just captured. For buyers evaluating Conversation Intelligence systems, a recurring theme across reviews of growth-stage and enterprise companies is the need to scale insights without adding friction. The most effective conversational intelligence software integrates tightly with [CRM](https://www.g2.com/categories/crm), enablement, and forecasting workflows, reducing manual handoffs and reinforcing consistent behaviors. In these environments, success depends less on feature depth alone and more on how seamlessly conversation data supports coaching, execution, and revenue predictability over time. ### Conversation Intelligence Software FAQs #### What is conversation intelligence software? Conversation intelligence software records and transcribes calls (often sales meetings) and then analyzes them to surface insights, such as key topics, action items, and coaching moments. Teams use it to improve rep performance, standardize discovery, and reduce manual note-taking. In practice, it becomes a searchable call library that supports onboarding, deal review, and quality assurance, especially when integrated into CRM and enablement workflows. #### What is an example of conversational intelligence? A common example is automatically capturing a sales call, generating a transcript, highlighting objections, and summarizing next steps, then routing those outputs to the account record and the rep’s follow-up workflow. Managers can later search for specific topics (such as pricing, competitor mentions, or integration concerns) across calls to coach consistently. The “intelligence” comes from turning raw conversations into structured, reusable signals. #### What are conversational AI platforms? Conversational AI platforms are typically systems that let businesses build and run AI-driven conversations (like chatbots or voice agents) for customer support, lead qualification, or task completion. They focus on interacting with users in real time. Conversation intelligence tools, by contrast, focus on analyzing human-to-human conversations after (or during) meetings to improve coaching, documentation, and business outcomes. #### What is the best conversational AI tool? The best conversational AI tool depends on your job-to-be-done. For sales coaching and pipeline inspection, [Gong](https://www.g2.com/products/gong/reviews) and [Chorus by ZoomInfo](https://www.g2.com/products/chorus-by-zoominfo/reviews) stand out for deal insights and CRM alignment. For lightweight note automation, [Fireflies.ai](https://www.g2.com/products/fireflies-ai/reviews) and [Avoma](https://www.g2.com/products/avoma/reviews) excel in speed and usability. In regulated environments, governance and data controls matter most. Always test 3-5 tools on real calls before making a commitment. ### Sources 1. [G2 Scoring Methodologies](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5ky9es*_gcl_au*MTY2NDg2MDY3Ny4xNzU1MDQxMDU4*_ga*MTMwMTMzNzE1MS4xNzQ5MjMyMzg1*_ga_MFZ5NDXZ5F*czE3NTUwOTkzMjgkbzQkZzEkdDE3NTUwOTk3NzYkajU3JGwwJGgw) 2. [G2 Winter 2026 Reports](https://company.g2.com/news/g2-winter-2026-reports) Researched By: [Julie Jung](https://research.g2.com/insights/author/julie-jung) **Last updated on: January 9, 2026**