17hats Reviews & Product Details

I love that I can keep all of my design client, project, invoicing, to-do lists, files, and notes in one place. 17hats allows me to open one software in the morning, reply to emails, send quotes (automatically, if I have that set up), and even save final files within one software. It's more than a CRM, it's a lifesaver! I'm a one-woman graphic design & marketing operation, and this keeps me organized. I know what stage each project is in (gathering info, proofing, production, etc) and whether someone has approved designs or paid project invoices. At the end of the tax year, I can tally up my numbers and run a report. Any troubles, and customer support is right on it. They are a fantastic company. Review collected by and hosted on G2.com.

17hats has more features that I use, but that's not such a bad thing. I can learn them when I need them. Review collected by and hosted on G2.com.

One of the things I love most is the ability to capture leads and integrate with my website. I appreciate being able to customize and collect necessary information. Automation adds contacts to my list for easy follow-up, quotes, through invoicing and delivery. I also have taken advantage of integrations to link my customer online ordering and scheduling. Another plus for me: the support team is amazing! They patiently answer questions and help work through customizations specific to my business. Overall, 17hats has been a game-changer for organization and daily operations. Review collected by and hosted on G2.com.

I dislike only that I don't know enough! There are so many features and I don't take full advantage...yet! It is a work in progress! Review collected by and hosted on G2.com.

I’ve been using 17hats since 2020 — long enough to be considered a founding member — and it’s one of the best investments I’ve made in my business. As a solo PR and communications consultant, I handle everything myself, and 17hats makes that possible without the overwhelm.

I use it freqquently to send contracts, quotes and questionnaires, and the platform makes everything feel streamlined and professional. Online scheduling has saved me from endless back-and-forth emails. Clients pick a time from my availability, and 17hats seamlessly takes care of confirmations and reminders.

Invoicing is quick and polished, and I love that I can check on project statuses and payments anytime using the mobile app. It gives me peace of mind and makes it easy to stay on top of things.

Being part of the 17hats Ambassador program has also connected me with a supportive community of business owners. It’s clear the company is invested in helping us succeed.

If you’re a solopreneur or small business owner looking for a way to save time, reduce stress, and grow confidently, I highly recommend 17hats.

17hats Review collected by and hosted on G2.com.

While I haven’t used Workflows and Pipelines as much as I’d like, I know there’s room to grow with the platform. I appreciate that 17hats is flexible enough to meet me where I am.

Sometimes a bank account stops syncing with 17hats' bookkeeping feature, but that seems to be a problem with the bank, not 17hats. And 17hats' customer suport folks have been incredibly helpful getting the account reconnected. Review collected by and hosted on G2.com.

I was looking for a software that would help me connect the dots between customers, communication, customer financials, sales, etc. I had been using several other software products but everything always cost more. With 17hats I pay one price and I get everything I want and need for my small business. As a photographer who is busy and needs to spend my time working on photography, I need a software that helps me get things done and manage things daily. 17hats does it. Review collected by and hosted on G2.com.

With the large amount that 17hats offers, there are a lot of details to learn. So it can take a little while to get up and running. But, they do have people available to help. Review collected by and hosted on G2.com.

I'm a portrait photographer, so the first tool I bought was image cataloging and editing software. Immediately thereafter, I bought 17hats to actually run my business. I didn't start slowly either - I jumped right in with both feet! Everything was so much easier once I started using it - I had a system to capture leads, I responded to them automatically, I had workflows to remind me of my next steps. Of course, I tweak my emails and my workflows as my business grows and changes, but it's so easy! I use new features as 17hats adds them. If I have questions, I get great answers from support. I love the integration with other software programs I use like ProSelect, Fundy, Zapier MailerLite, Zoom, and QuickBooks. Honestly, 17hats is my business hub - I am always logged in and use it absolutely every day. Review collected by and hosted on G2.com.

I have found ways to do everything I need to do. So.... maybe I have too much time to drink coffee??? Review collected by and hosted on G2.com.

I’ve been using 17hats for nearly 10 years, and my photo/video business quite literally runs on it. From invoicing and contracts to scheduling and client management, it keeps everything streamlined and professional.

The biggest value for me is peace of mind everything I need to keep my business organized lives in one place, and I don’t have to juggle multiple platforms. It saves time, reduces errors, and makes me look more polished to clients.

After a decade of use, I’m still happy with the service. It’s not just a tool I use; it’s the backbone of how my business operates. Review collected by and hosted on G2.com.

Nothing really to note, all software has things I wish were slightly different but nothing major enough to speak of Review collected by and hosted on G2.com.

What I love most about 17hats is how it truly feels like an all-in-one business hub. From the moment an inquiry comes in, I can have a lead capture form automatically trigger the right workflow, send personalized emails, schedule consultations, and even roll straight into quotes, contracts, and invoices - all in one seamless flow. That 3-in-1 document feature (Quote, Contract, Invoice) is a game-changer for saving time and making the booking process effortless for my clients. The client portal is another favorite - it keeps everything organized in one secure place, so clients don’t have to dig through their inboxes, and I don’t waste time re-sending links or documents. Add in the Marketplace templates and I can set up systems even faster, knowing they’re tested by other professionals in my industry. It’s like having a virtual studio manager keeping me organized 24/7. Review collected by and hosted on G2.com.

If I had to choose a “dislike,” it would be that I sometimes wish there were even more customization options in templates and reporting - but I also understand that part of 17hats’ strength is its simplicity. Instead of overwhelming me with endless settings, it’s built to get me up and running quickly, without needing a tech background. The beauty is that 17hats is constantly evolving, rolling out new Marketplace items, services, and features that make the platform stronger every year. So while I might want a little more flexibility in certain areas, I’d much rather have a system that works reliably out of the box and continues to grow with my business. Review collected by and hosted on G2.com.

The first thing that got my attention was just the visual appeal and the ease of use. I had researched a lot and as soon as I opened it up for the trial, I could tell this was the CRM for me. I instantly felt more organized and much more professional sending branded emails, quotes, invoices and questionnaires to clients. It boosted my confidence and gave me a way to keep track of everything in one place. Review collected by and hosted on G2.com.

I've honestly never felt that I dislike it. I just get frustrated with myself that I probably don't utilize all that it offers. The people behind 17hats truly value their customers, are always pushing to grow and meet the needs of those using it. Review collected by and hosted on G2.com.

I’ve been using 17hats since 2018, and it has completely transformed the way I run my photography business. Everything is in one place, clients, invoices, contracts, quotes, and questionnaires, which makes my workflow smooth and stress-free. Automatic reminders save me from chasing payments, and workflows help me stay on top of every client process. I also love the online scheduling, which makes it so convenient for clients to book with me. It really saves me time and gives me more headspace to focus on the creative side of my business.

On top of that, customer support is always quick, friendly, and incredibly helpful whenever I’ve needed assistance. Review collected by and hosted on G2.com.

The only small challenge for me as a UK-based user is that my bank account no longer connects automatically as it used to. It’s not a dealbreaker, but having that feature back would make things even smoother. Review collected by and hosted on G2.com.

As a busy photographer, I love how 17hats keeps all my client projects, invoices, and workflows in one place. It saves me hours of admin work because I don’t have to jump between multiple tools. My headshot and corporate session bookings run smoothly thanks to the automated invoicing and project creation. I can easily track payments, generate reports, and keep my business finances crystal clear—all without feeling like I need to be an accountant. Review collected by and hosted on G2.com.

The platform has been a game changer for me, so it’s hard to say I “dislike” much. If anything, there are moments where I wish the interface were just a touch more modern or streamlined. But honestly, the functionality far outweighs any minor quirks, and the peace of mind it gives me in running my business makes it well worth it. Review collected by and hosted on G2.com.