G2

Hariharan K.

Proctor

Mid-Market (51-1000 emp.)

4/27/2026

"UJET Streamlines Customer Interactions and Boosts Productivity"

4.5/5

What do you like best about UJET?

I like UJET because it makes handling customer interactions smoother and more efficient, especially in a fast-paced support environment. From my perspective working in a BPO setup, the platform brings everything viz., calls, chats, customer details, and interaction history into one place. This saves a lot of time and reduces the need to switch between multiple tools. It also helps me provide a more personalized experience for customers, since all the relevant information is easy to access during each interaction. Overall, UJET boosts productivity while keeping the workflow more organized and less stressful. Review collected by and hosted on G2.com.

What do you dislike about UJET?

UJET can be laggy at times, especially when opening it for the first time each day or when I’m handling multiple interactions. In my experience, there are moments when the system slows down, responds late, or doesn’t load properly, which is frustrating when I’m dealing with customers in real time and need to make an urgent call. These delays hurt efficiency and make the overall workflow more stressful, since even simple actions end up taking longer than expected. Review collected by and hosted on G2.com.

What problems is UJET solving and how is that benefiting you?

From my point of view, it brings calls, chats, and customer information together in a single platform, so I don’t have to switch between different tools while assisting customers. Having everything in one place helps me respond faster, stay organized, and provide better support because all the details I need are right there. It also cuts down on confusion and manual effort, making my work more efficient and improving the overall customer experience. Review collected by and hosted on G2.com.