# Sinch Engage Reviews **Vendor:** Sinch **Category:** [Social Customer Service Software](https://www.g2.com/categories/social-customer-service) **Average Rating:** 4.6/5.0 **Total Reviews:** 11 ## About Sinch Engage Sinch Engage (formerly MessageMedia) is a powerful all-in-one messaging platform that helps businesses connect with their customers faster, more personally, and at scale. Backed by Sinch’s 20+ years of experience in business messaging and trusted by over 40,000 businesses worldwide, the platform combines enterprise-grade reliability with user-friendly design so teams of any size can deliver conversations that build trust and drive results. With Sinch Engage, businesses can manage all of their messaging channels in one centralized workspace—including SMS, MMS, WhatsApp, RCS, and more. Whether you’re sending marketing campaigns, transactional updates, or providing real-time customer support, you can reach your customers where they are, on the devices they use every day. The platform makes it easy to scale personalized outreach with features like: - Unified team inbox for seamless collaboration - Two-way messaging to resolve inquiries quickly - Shared templates and AI writing assistant for faster responses - Automated replies and segmentation for smarter workflows - Analytics and delivery reports to track performance - Secure data handling with industry-leading deliverability Sinch Engage also integrates directly with 85+ popular tools—including HubSpot, Salesforce, Zoho CRM, and NetSuite—so you can streamline workflows without adding complexity. Businesses can choose from virtual, short code, or toll-free numbers and scale across regions with confidence, backed by 100% security and compliance. Getting started is simple. With transparent pricing, no developer required, and a 14-day free trial, teams can be up and running in minutes. From retailers and fitness brands to startups and global enterprises, thousands of organizations use Sinch Engage to send campaigns, manage two-way conversations, and provide mobile-first support without complicated ticketing systems. Whether your goal is to increase engagement, improve customer support, or drive long-term loyalty, Sinch Engage makes it simple to connect with customers in ways that feel personal, reliable, and impactful. ## Sinch Engage Pros & Cons **What users like:** - Users value the **quick response and efficiency** of Sinch Engage, particularly during urgent situations needing immediate support. (1 reviews) - Users value the **responsive customer support** of Sinch Engage, effectively resolving urgent issues in a timely manner. (1 reviews) - Users find the **easy setup process** of Sinch Engage efficient, resolving urgent needs swiftly and effectively. (1 reviews) - Users find the **easy setup** of Sinch Engage efficient, allowing for quick resolutions in urgent situations. (1 reviews) - Users value the **efficient resolution** of issues with Sinch Engage, especially in urgent situations, ensuring quick actions are taken. (1 reviews) - Implementation Ease (1 reviews) - Response Time (1 reviews) **What users dislike:** - Users face **insufficient information** as recipients struggle to identify callers due to lack of identification features. (1 reviews) - Users are frustrated by the **lack of identifiable work information** , making it difficult for recipients to recognize them. (1 reviews) - Users find the **limited texting features** frustrating, making it hard for recipients to identify them. (1 reviews) - Users find it frustrating that **work number or name identification** is not available, making recognition difficult for recipients. (1 reviews) - Users struggle with **messaging issues** , as recipients cannot easily identify them through their work number or name. (1 reviews) - Number Issues (1 reviews) ## Sinch Engage Reviews ### 1. An excellent tool to manage your service center **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2022 **What do you like best about Sinch Engage?** -Automation: Predefined messages for people, it lacks detection on what they do say for a more "natural" conversation, but with an assigned agent that can use the predefined answers, it's great. -Easy Use: It's just so easy to use that anyone in the team can help with ideas **What do you dislike about Sinch Engage?** Lack of an "Integrated API" to implement with the Team's tools; for example, we wanted to connect the predefined message with our database of the test users so we could have some additional info readily available for the agents, but it wasn't possible, as the API only allows the basic functionality (Messaging), and as a ready use tool, creating a new platform with their API was pointless **What problems is Sinch Engage solving and how is that benefiting you?** Connecting the test users( of our unreleased APP) with our service team was way easier than creating an automation system from scratch, it helped us in this part of the process, especially the ticked ID part, which we could link to an user and just keep saving all the feedback from the, ### 2. hassle-free! **Rating:** 5.0/5.0 stars **Reviewed by:** Aira C. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2021 **What do you like best about Sinch Engage?** What I like about this software is that it is easy to use. I can talk to my clients privately. Compared to other software, I guess this is the best so far. It has a lot of features I can use with my job. **What do you dislike about Sinch Engage?** Nothing much for now. I like how easy it is to use. All features are working correctly. May I suggest that I do hope you can improve your customer support? That is all. **Recommendations to others considering Sinch Engage:** I will surely recommend this to everyone. If you want smooth transactions, use this. It's worth it! **What problems is Sinch Engage solving and how is that benefiting you?** I am communicating not only with my team but also with our beloved clients. Overall was amazing, I am able to keep everything organize and smooth. Our communication improved a lot compared before. All thanks to this amazing software ### 3. Customer Communication - FB WhatsApp **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2021 **What do you like best about Sinch Engage?** Communicating is accessible across all. best is user friendly **What do you dislike about Sinch Engage?** I don't see dislike. Let me update if any in the future. **Recommendations to others considering Sinch Engage:** its good communication platform, i recommend this will be useful. **What problems is Sinch Engage solving and how is that benefiting you?** I use this to communicate with my clients and friends. It's not complicated like other messengers. It's user-friendly. ### 4. best interface ever! **Rating:** 4.5/5.0 stars **Reviewed by:** mayur s. | Junior Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2020 **What do you like best about Sinch Engage?** I like its interface better than any other chatting platform. but initially, we could use whats app for personal connections but now that we can use if professionally for the business purpose or with clients. it excites me furthermore. **What do you dislike about Sinch Engage?** Couldn't add dislikes. as I started using it for the last 2-3 days. I didn't dislike anything as of now. **What problems is Sinch Engage solving and how is that benefiting you?** There's no problem as such which was not being able to solve before I started using this. because there are tons of chatting applications for business purposes such as Hangouts, Microsoft Lync, etc. but now that we have switched from that to Whats App just to check it's versatility for business purposes. if we find any dislikes then we might switch back to hangouts. but apart from that, it's fun to communicate with colleagues with this app. ### 5. Integrates amazingly. **Rating:** 5.0/5.0 stars **Reviewed by:** Daybelis G. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2020 **What do you like best about Sinch Engage?** I love how easy it is to use and how well it integrates with WhatsApp. It also has a feature that allows us to set up automated responses so that parents and club members can get answer anytime of the day. **What do you dislike about Sinch Engage?** We have been using this software for over 3 months and there is nothing that I can think of that we do not like about it. **Recommendations to others considering Sinch Engage:** Recommend it to any company or organization that needs to communicate with a number of people quickly and effectively. **What problems is Sinch Engage solving and how is that benefiting you?** Communicating with club members and parents to create events, resolve behavioral issues, or update them on any changes to our program. ### 6. Good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2019 **What do you like best about Sinch Engage?** Its fast and easy to understand, Till date no other known problems to this. **What do you dislike about Sinch Engage?** Fast and effective serverside, no other problems found to report till date **Recommendations to others considering Sinch Engage:** Easy and affirdable way for your business to communicate in house paltform. **What problems is Sinch Engage solving and how is that benefiting you?** Easily connecting with co workers and getting connected for easy to solve problems and solutions to reach out customers and satisfy them with our businsess. ### 7. Experience good with whats app as business chatting platform **Rating:** 4.0/5.0 stars **Reviewed by:** Bhumika K. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2020 **What do you like best about Sinch Engage?** it is also an option for communicating professionally with clients. otherwise, initially, it was only used for personal uses. good initiative by whats app. **What do you dislike about Sinch Engage?** Nothing as such I dislike about this as of now. **What problems is Sinch Engage solving and how is that benefiting you?** 1) we are chatting with the internal team as of now with ease using this. ### 8. Best Messenger Platform ever **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel G. | Head of Social Media, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2019 **What do you like best about Sinch Engage?** I am really happy that we found MessengerPeople as a communication platform. I worked with several partners before but nobody was able to build such an easy and professional platform like this one. **What do you dislike about Sinch Engage?** Since the product was growing from the beginning on the first steps where a little bit hard but all these small issues are working now perfectly so there is nothing negative to say. **What problems is Sinch Engage solving and how is that benefiting you?** Sometimes there are really small issues with their service but they are fixed within max 1 hour. The benefits are endless, faster user support, more modern user support, happy costumers etc.. ### 9. Most helpful customer service communication platform **Rating:** 5.0/5.0 stars **Reviewed by:** Roger J. | Customer Marketing Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2019 **What do you like best about Sinch Engage?** It took away the compulsion for our customers to open our website to contact our customer service team, now they can contact us from any communication app they like. **What do you dislike about Sinch Engage?** They can get better with ticket raising system apart from this nothing else to dislike. **Recommendations to others considering Sinch Engage:** Messenger Communication Platform provides the most reliable customer service platform for your team with unique features like the use of common social communication apps for your customer support without any violation of data protection regulations. It will surely help you a lot! **What problems is Sinch Engage solving and how is that benefiting you?** Previously it was taking time for us to answer customer queries sometimes resulting in loss of customers but Messenger Communication Platform reduced answering time massively as our whole team is working together on this platform having chatbot & preset answers ready to shoot. ### 10. Messenger communication in Civil Engineering **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2019 **What do you like best about Sinch Engage?** I love consultancy pertaining to civil engineering and also using the required app for my businesss **What do you dislike about Sinch Engage?** I hate spams disturbing the atmosphere of my research and consultancy works. **What problems is Sinch Engage solving and how is that benefiting you?** To bring me closer to those who need my service ## Sinch Engage Discussions - [Gffhhgfghgfft](https://www.g2.com/discussions/32775-gffhhgfghgfft) - 1 comment, 1 upvote - [View Sinch Engage pricing details and edition comparison](https://www.g2.com/products/sinch-engage/reviews/sinch-engage-review-12268706?section=pricing&secure%5Bexpires_at%5D=2026-05-12+23%3A52%3A52+-0500&secure%5Bsession_id%5D=95dd4420-609e-4020-b2b6-ac5e9de9a228&secure%5Btoken%5D=38fabe09ca8f3e3afe2426768b3125f5bf34cd2c586107cbeb8dd51233805ae6&format=llm_user) ## Sinch Engage Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - [Epic](https://www.g2.com/products/epic/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Microsoft Dynamics 365 Connector](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews) - [NetSuite](https://www.g2.com/products/netsuite/reviews) - [Salesforce Marketing Cloud Suite](https://www.g2.com/products/salesforce-marketing-cloud-suite/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Workato](https://www.g2.com/products/workato/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Sinch Engage Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Messaging - RCS Business Messaging** - Personalization - Rich Media - Interactive Messages - Branded Templates - Automation - Conversational RCS - Transactional RCS - Promotional RCS **Analysis** - Application Attribution - Campaign Analysis - Uninstall Tracking - Custom Dashboards **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Security / Verification - RCS Business Messaging** - Verified Sender - Encryption - Authentification **Campaigns** - Proximity Marketing - Push Notifications - Bulk SMS - Two-Way Text Messaging - Email Campaigns - Audience Segmentation **Generative AI** - AI Text Generation - AI Text Summarization **Analytics / Deliverability - RCS Business Messaging** - Read Receipts - Analytics - SMS Fallback **Engagement** - Coupons and Promotions **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **AI - RCS Business Messaging** - AI **Platform** - Optimization - Integrations - Mobile Marketing - Internationalization **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Features** - Standalone Booking - Integrated App - SMS - Email - Voice - Confirmation and Cancellation ## Top Sinch Engage Alternatives - [Wati](https://www.g2.com/products/wati/reviews) - 4.6/5.0 (461 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,657 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,490 reviews)