G2

Abhinav M.

SDE Intern

Small-Business (50 or fewer emp.)

1/27/2026

"Reliable, Fast SMS Delivery with Transparent, Reasonable Pricing"

5/5

What do you like best about MSG91?

MSG91 is easy to implement and integrate with our scheduling system. Pricing is affordable and transparent, which makes cost management straightforward. SMS delivery is reliable and messages usually reach users on time, which is important for reminder notifications. The platform is simple to use on a daily basis. Customer support has been great overall. Karan was very responsive and helpful whenever we needed assistance. Review collected by and hosted on G2.com.

What do you dislike about MSG91?

Sometimes webhooks do not get delivered properly, and in a few cases it is not very clear why an SMS failed. The error details could be more descriptive. That said, some of these issues can also be due to carrier-side problems, so it is not always in MSG91’s control. Review collected by and hosted on G2.com.

What problems is MSG91 solving and how is that benefiting you?

MSG91 helps us reliably send SMS reminders to users for scheduled bookings. It solves the problem of timely user notifications without adding complexity on the implementation side. Because delivery is reliable and pricing is transparent, we can run reminder workflows daily without worrying about failures or unexpected costs. Review collected by and hosted on G2.com.

Response from Ragini Pawar of MSG91

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Hi Abhinav!

Thanks a ton for choosing MSG91’s SMS Marketing. We're so happy to hear that our fast delivery and clear pricing are making your scheduling work much easier. I’ll be sure to share your kind words with Karan!

We’re really glad to hear that everything is feeling smooth and easy for you now, as keeping your workflows simple is always our main goal. Our support team is always here to help clear up any details so you can stay focused on your business.

Please keep the feedback coming! We love hearing from you because it helps us make the platform better for your business every day.

We really value having you with us and love seeing your project succeed.