# Trillian Reviews **Vendor:** Cerulean Studios **Category:** [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging) **Average Rating:** 4.4/5.0 **Total Reviews:** 123 ## About Trillian Trillian is a powerful business and clinical communication platform used by companies and healthcare systems of all sizes. Whether you're a business still relying on texting or a healthcare organization that needs HIPAA-compliant secure messaging, Trillian's modern and secure business instant messaging will help modernize employee communication without compromising on security or control. Chat privately or in group chats, share files and images, and leverage status and presence features so co-workers know when you're available. Trillian offers native desktop clients on Windows, Mac, and Linux, and offers mobile clients on iOS and Android so that everyone stays connected even when on-the-go. ## Trillian Pros & Cons **What users like:** - Users value the **trustworthy communication** offered by Trillian, appreciating its ease of use and solid performance. (4 reviews) - Users find Trillian's **ease of use** remarkable, enhancing collaboration and synchronization across multiple devices effortlessly. (4 reviews) - Users value the **exceptional security and privacy** of Trillian, benefiting from robust encryption measures for safe communication. (4 reviews) - Users find **communication easy** with Trillian, appreciating its fast messaging and accessible interface for quick interactions. (3 reviews) - Users value the **consistent reliability** of Trillian, experiencing solid performance and seamless multi-platform access. (3 reviews) - Team Collaboration (3 reviews) - Users love Trillian's **user-friendly interface** , making it easy for everyone to connect and communicate effectively. (3 reviews) - Chat Communication (2 reviews) - Convenience (2 reviews) - Users love the **cross-platform accessibility** of Trillian, enabling seamless communication across all their devices anytime, anywhere. (2 reviews) **What users dislike:** - Users note **limited features** of Trillian, making it less suitable for complex communication compared to other apps. (3 reviews) - Users find Trillian **not user-friendly** , struggling with its outdated interface and complicated features. (3 reviews) - Users find Trillian's **missing features** inadequate for complex communication, suggesting improvements like more emojis for better expression. (2 reviews) - Users find the **difficult setup** of Trillian frustrating, making simple tasks like adding contacts a challenge. (1 reviews) - Users report **integration issues** with Trillian, causing delays and complicating their overall experience. (1 reviews) - Users find the **lack of customization** in Trillian limits its appeal compared to other modern messaging apps. (1 reviews) - Learning Curve (1 reviews) - Users find Trillian's **limited customization** and outdated interface to be less intuitive compared to other messaging apps. (1 reviews) - Limited Options (1 reviews) - Not Intuitive (1 reviews) ## Trillian Reviews ### 1. Cheap, lightweight business IM with weak ecosystem **Rating:** 4.0/5.0 stars **Reviewed by:** Jaylen H. | Machine Operator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Trillian?** Trillian is cheap and lightweight, with plans for business tier lower than competitors at the person user rate. I like that it has real desktop clients, with many platforms supported, as for my team we have a mixture of different devices used in our day to day. **What do you dislike about Trillian?** Trillian has a weak ecosystem, with limited integration support beyond a few options that are out of scope for my team and me. **What problems is Trillian solving and how is that benefiting you?** Trillian lets me communicate effectively with my team across the country on specific projects that require more data handling and security over competitors ### 2. HIPAA Compliance Adds Value, But Setup is a Chore **Rating:** 2.5/5.0 stars **Reviewed by:** toni a. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Trillian?** I like that Trillian is HIPAA Compliant as I work in the healthcare industry. Protecting client information is extremely important, and HIPAA compliance helps to ensure that communications between staff members stay secure. **What do you dislike about Trillian?** Setup was a chore, and compared to other platforms, Trillian's interface is very outdated. Setup was not as simple as expected. **What problems is Trillian solving and how is that benefiting you?** Trillian helps solve spotty connections and is valuable for its HIPAA compliance, ensuring secure communication for our healthcare team. ### 3. Faster Coworker Communication and Quicker Messaging **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah J. | Medical Receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Trillian?** Help me communicate with coworkers and get messages to them quicker **What do you dislike about Trillian?** I wish there was a way tor eact to messages people to send **What problems is Trillian solving and how is that benefiting you?** Allowing me to communicate faster with coworkers to get things done more efficiently ### 4. Trillion Review 2025 **Rating:** 5.0/5.0 stars **Reviewed by:** Renee R. | Public Relations, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Trillian?** I like best that this chat is user friendly an HIPPA compliant. It is able to be accessed from laptop, desktop, cell phone; both in office and away from the office. This allows us to set up group messages where we can chat about patients directly. **What do you dislike about Trillian?** The one and only thing that I don't like about this is when you are using a group chat you are not able to buzz anyone to notify them or grab his/her attention versus when it is chat one on one you can select to buzz the recipient to get their attention. **What problems is Trillian solving and how is that benefiting you?** We have one messaging service used by employees and physicians both on site and off-site best part it is HIPPA Compliant. The fact it can be used on your cell phone, your desktop, and laptop. Saves time from walking files down to the clinic as they can be sent safely through trillion. Can message group of Radiologists and or physicians about patient and they get messages right away don't have to go check email to get message comes to phone just like a text and pops up on computer like any instant message. ### 5. Easy-to-Use Messaging Application **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Trillian?** Very good messaging application designed for seamless team communication. User-Friendly, easy to setup and easy to use. **What do you dislike about Trillian?** Occasionally, after going offline, it may take a few moments to reconnect and appear online again **What problems is Trillian solving and how is that benefiting you?** In our organization, we use Trillian as the primary application for team communication ### 6. Free, Easy to Use, and Quick to Integrate—With Helpful Support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Trillian?** free and easy to use. quick integration with team and support **What do you dislike about Trillian?** File sharing is limited only up to 25mb. **What problems is Trillian solving and how is that benefiting you?** Trillian helps keep the cost down for our team and able to connect quickly. ### 7. Tillian; The Approach for Efficient Communication in Multiple Channels, but Cluttering UI **Rating:** 4.5/5.0 stars **Reviewed by:** Mikes L. | Senior Accountant , Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2025 **What do you like best about Trillian?** Trillian is a resourceful and versatile approach that has exceptional ability to unify team members or users in a single space The app has convenience and it sync individual conversations in a device Trillian has mastered in security and privacy, by introducing the encryption measures The platform is lightweight, with an interactive UI that users use without having issues **What do you dislike about Trillian?** Trillian has failed to polish it’s interface, making it look outdated Despite the app being free, some features are locked on a payment tier Trillian has integration delays and difficulties due to its limitations **What problems is Trillian solving and how is that benefiting you?** Trillian brings multiple messaging space into a single and interactive environment, where we face no problems in switching between different platforms We manage our conversations in multiple networks, but in a single location or roof Trillian creates an organized and professional environment for rational engagement We access our conversations efficiently across different devices due to its effectiveness in data synchronization ### 8. Lightweight, efficient, and well-suited for fast-paced coordination **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2025 **What do you like best about Trillian?** Trillian is a lightweight, reliable platform that runs smoothly even on lower-end devices. It’s regularly updated in ways that genuinely boost performance, not just the look and feel. The chat is clean, intuitive, and works well across both corporate and educational contexts. We’ve never experienced downtime—the uptime has been consistently solid. **What do you dislike about Trillian?** One thing I’d love to see is clearer alerts for unanswered messages. With multiple conversations happening at once, having a way to flag pending replies would really help us stay on top of things. **What problems is Trillian solving and how is that benefiting you?** We use Trillian to coordinate with student leaders, handle urgent on-campus issues, and stay in touch with off-campus staff during breaks or internships. ### 9. Serves it's primary purpose fairly well. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2025 **What do you like best about Trillian?** It's fairly easy to message people once they've been added as a favorite. I also appreciate that there is an app where I can easily access it by phone when I am in transit. Overall all it's just ok. It's very basic. Zero bells and whistles, but it provides a way to communicate that is quicker than email. In that regard it meets expectations. **What do you dislike about Trillian?** I feel the technology and interface is antequated by comparison to other instant messaging applications. Trillian is not intuitive. I still find it challenging to try and add people to my contacts. And being able to simply acknowledge someone's message with an emoji instead of necessitating a full reply would also be preferable. Overall all it's ok. It's very basic. Zero bells and whistles, but it provides a way to communicate that is quicker than email. In that regard it meets expectations. **What problems is Trillian solving and how is that benefiting you?** I appreciate having a quick and easy way to connect with my coworkers that is faster than email. ### 10. Offering a range of features to enhance team communication and collaboration **Rating:** 4.0/5.0 stars **Reviewed by:** Frankin J. | Fisherman, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2025 **What do you like best about Trillian?** The platform’s solid secure and reliable performance provides users with a trustworthy communication solution **What do you dislike about Trillian?** Trillian features set is limited compared to other platforms who can make it less suitable for complex communication needs **What problems is Trillian solving and how is that benefiting you?** It’s provides a centralized platform for communication reducing the need for multiple messaging apps and email threads ### 11. Our go to instant messaging app **Rating:** 5.0/5.0 stars **Reviewed by:** nikita s. | Sr. Manager, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Trillian?** What we love about trillian is it's availability on multiple platforms including Windows, macOS, Linux, iOS, and Android. This allows us to access our accounts across various devices seamlessly. Our chat histories are always synced no matter what plaform do we access it from and that's some mind blowing consistency. Also we can have personalised themes and chat backgrounds which helps with personal customization, some extra points for that. **What do you dislike about Trillian?** None so far. I'm happy with features available in trillian. **What problems is Trillian solving and how is that benefiting you?** For us, it addresses the challenge of managing multiple messaging accounts across different platforms and chat networks by providing a centralized solution. Prior to services like Trillian, we had to juggle multiple messaging applications to stay connected with contacts who used various platforms such as AIM, ICQ, Yahoo Messenger, and more. This fragmented approach was inconvenient, time-consuming, and overwhelming for us. So to streamline our communication channels we switched to trillian. ### 12. Easy-to-use instant messaging for business as well individuals. **Rating:** 5.0/5.0 stars **Reviewed by:** Kartik S. | Audit Manager, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2024 **What do you like best about Trillian?** Trillian helps with instant messaging in healthcare, other businesses and individuals. Though we have taken up pro membership, there are free messaging services too provided by them. They have an amazing option for private chats as well as creating channels for our team. Works great when you have to work with your team. Adding contacts is pretty easy as well. Overall an easy going tool helping connect people well. **What do you dislike about Trillian?** None. It's a simple app, no fuss. Have been using for quite some while smoothly now. **What problems is Trillian solving and how is that benefiting you?** Business instant messaging. ### 13. Trillian is an excellent instant messaging platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew H. | Principal & Chief Compliance Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2024 **What do you like best about Trillian?** Their team is very responsive to any request that I have for them. The layout is easy to maneuver, which helps with some of our less technical employees. Very simple to install on computers. We use it daily in the office. **What do you dislike about Trillian?** The ability to download the archive. But they said there is an update coming to allow administrators to do this. **What problems is Trillian solving and how is that benefiting you?** Ease of communicating with the team in various physical locations. Picking up the phone is sometimes cumbersome, so the ability to communicate with my team instantly is huge. Especially with group messages. ### 14. Trillian: A great way to stay in touch with all Staff. **Rating:** 5.0/5.0 stars **Reviewed by:** Mickey A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2024 **What do you like best about Trillian?** Most helpful with keeping in touch with all staff members within several work properties. Their app is also very easy to use, and invaluable in keeping in touch while away from work. **What do you dislike about Trillian?** I don't find anything to dislike about Trillian. **What problems is Trillian solving and how is that benefiting you?** Trillian solves the problem of lack of communication within staff. ### 15. Unified Communication Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Trillian?** Back in the days when push messaging didnt exist Trillian is the platform that best served my needs and the fact that I can link my Facebook and Gmail is a plus because it also saves on the mobile device storage. **What do you dislike about Trillian?** The paid version is a bit expesive than the competitors and the fact that my contacts dont use the app also disadvantages it because I end up using it for my mail and social media accounts **What problems is Trillian solving and how is that benefiting you?** Secure business communication and guarantee that the users will get the communication since I can send messages to offline users. The ability to have my message history saved and available at all times is helpful in the business world because you'll never when you might need an audit trail. ### 16. good **Rating:** 5.0/5.0 stars **Reviewed by:** Sandra P. | Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2023 **What do you like best about Trillian?** I like that it is very fast and efficient to communicate from one person to another. **What do you dislike about Trillian?** They should add more emojis to facilitate each expression we have. **What problems is Trillian solving and how is that benefiting you?** If they created a video call or regular call, everything would be easier. ### 17. Laggy and more **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2023 **What do you like best about Trillian?** It can be a private place for co-workers to communicate **What do you dislike about Trillian?** App on cell is laggy, can rarely post messages in it, takes forever to load messages on cell, and can't delete your messages **What problems is Trillian solving and how is that benefiting you?** None ### 18. I'm extremely happy that Trillian exists. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2023 **What do you like best about Trillian?** The support staff is quick to respond to my needs. **What do you dislike about Trillian?** Unfortunately there was a learning curve for many of our end-users. **What problems is Trillian solving and how is that benefiting you?** We needed a messenger-style application to communicate between staff members quickly. ### 19. Trillian Facilitates Communication with Peers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2023 **What do you like best about Trillian?** I can qlickly contact my coworkers to deal with a problem. **What do you dislike about Trillian?** The app pops up and consumes way too much screen real estate. I have to minimize that thing every day. **What problems is Trillian solving and how is that benefiting you?** Troubleshooting technical problems with business systems. ### 20. Straightforward IM Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Chris G. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Trillian?** Very easy to use. Very reliable. Robust set of tools. **What do you dislike about Trillian?** No major downsides. You can format IMs in bold, italics and such, but only if you CTRL+B, CTRL+I, etc. It'd be nice if that was shown as an option. Maybe some better organization of group IMs as well. They get a little messy as they accumulate over time. **What problems is Trillian solving and how is that benefiting you?** Instant messaging between staff and locations. ### 21. Fantastic instant messaging platform that leaves you in control. **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew D. | Senior Systems Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2022 **What do you like best about Trillian?** Trillian on-prem server with the security and control you need to meeting compliance regulations. **What do you dislike about Trillian?** That the rest of the world does not use Trillian. The lack of mass corporation adoption means you can only message inside your organization or other Trillian users. **What problems is Trillian solving and how is that benefiting you?** Fast, secure, and trusted instant messaging. Makes it faster to get quick answers or share information with a team. ### 22. great instant messaging alternative to achieve a good reach on the platform. **Rating:** 4.5/5.0 stars **Reviewed by:** Marcos D. | Training and Development Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2022 **What do you like best about Trillian?** I love the way how we can work on this software because we can have better communication with each of the employees and potential clients. After all, if we can improve each service and the quality of technical support through text messaging, it has a maximum of features that allow us to have control of everything immediately and automatically. **What do you dislike about Trillian?** Specifically and without inconveniences I have nothing against the application since it led us to have constant communication and without any problem with employees and clients, it has a great user interface since it is very easy to use and has a great advance of modernity **What problems is Trillian solving and how is that benefiting you?** Trillian is an aid in the field of communication through text messaging since it includes us in the maximum amount of information that is in the cloud so we can count on each one of the contact lists and make video calls without any inconvenience, your instant message it is really fast, practical and easy to use. ### 23. Inexpensive and fully featured HIPPA compliant chat software **Rating:** 5.0/5.0 stars **Reviewed by:** David Q. | Director Of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2022 **What do you like best about Trillian?** This software is similar to slack in its features and appearance and is far less expensive to make HIPPA compliant than slack is. It's fully featured, offers group and private group channel-based chats, and even provides an emergency contact option which is helpful to our healthcare workers. **What do you dislike about Trillian?** The second panel is a bit complicated to get used to initially, if you have used slack before it will quickly get familiar but there are enough differences to be confused with it at first if you are not tech-savvy. **Recommendations to others considering Trillian:** If you're looking for a HIPPA compliant or even just a data secure chat messaging system for your teams with the ability to create dedicated private channels similar to slack, this is a much more affordable option with a few additional features beyond what slack offers. **What problems is Trillian solving and how is that benefiting you?** We're using Trillian to communicate across internal teams and with practitioners while maintaining HIPPA compliance standards. It is a fantastic alternative to more expensive solutions. ### 24. Trillian has been invaluable. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2023 **What do you like best about Trillian?** I like that I can stay connected with my team members even when I am not signed into work. **What do you dislike about Trillian?** I have not experienced any negative areas. **What problems is Trillian solving and how is that benefiting you?** Trillian has made effective communication between co-workers and supervisors available. ### 25. Gets the job done! Could definitely improve, but I am satisfied! **Rating:** 4.5/5.0 stars **Reviewed by:** Mimi F. | Marketing consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2022 **What do you like best about Trillian?** I really like that it is instantaneous. I also appreciate that you can enter a quick little status such as "in a meeting" or "Out of Office today". I work for a virtual school and this is what we use to talk to our staff members instantly! **What do you dislike about Trillian?** I really hate the whole "add me as a friend" thing. I completely understand that this platform isn't necessarily meant directly for businesses. But I had SUCH a struggle when we'd get a new team member, and they wouldn't add me back on Trillian, so I would have no way to get in contact with them. Another weird thing is, on Microsoft desktop app at least, there's no indication that someone has added you as a friend, so they'd never get the notification. On my personal Macbook, it changes my status for when I am active. But for my microsoft desktop app, it does not change instantly. **What problems is Trillian solving and how is that benefiting you?** I really like that you can see the status of other people based on if they are idle or not. I also like that you can customize your own status. I appreciate having it on a mobile app. The biggest problem we've been able to solve with this is getting in touch with someone right away, so thank you! ### 26. Trillian works very well for our needs and the customer service is very efficient and helpful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2022 **What do you like best about Trillian?** We are able to do intraoffice communication that helps us to be more efficient in the office. **What do you dislike about Trillian?** There are not enough color choices for individualization. **What problems is Trillian solving and how is that benefiting you?** When the staff are in a room with a client, we need to be able to communicate with them. Trillian helps us to do this. ### 27. Easy to use and comprehensive **Rating:** 4.5/5.0 stars **Reviewed by:** Anya B. | Hospital Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2022 **What do you like best about Trillian?** I find Trillian easy to use and pretty intuitive. I like that you can set your status and mute groups as needed. It works great for our team, as we have to divide the workload between different departments across buildings. **What do you dislike about Trillian?** I wish we could change the avatars for the specific groups we created. But, other than that, I don't have many complaints. The visual user interface is easy to use, but not super modern looking. **What problems is Trillian solving and how is that benefiting you?** Trillian is helping us communicate more easily and effectively between two locations to serve our broad clientele. It has been a good replacement for a more costly program we had used in the past. ### 28. 2022 Trillian Review **Rating:** 4.5/5.0 stars **Reviewed by:** Renee S. | Administration , Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2022 **What do you like best about Trillian?** I like that it is available on my desktop, laptop, and my cellphone; this way I am always able to get messages from co-workers don't have to be at my work desktop or logged into my laptop to get messages. I like that you can have groups set up by departments at the office for example all of the lab technicians simply set the group and then just select group title to send to that department. **What do you dislike about Trillian?** I honestly haven't come across anything that i don't like or that I have any issues with at this time. **Recommendations to others considering Trillian:** I would most certainly recommend that your company tries this software before trying anything else as it truly has many features designed to fit most businesses needs **What problems is Trillian solving and how is that benefiting you?** We can send messages through our company and knowing that this is a private chat we can message secured information on this platform. For instance, we can message the Financial aid office from registers office students' information including but not limited to; Name, Address, DOB, .and SS number and not have to worry about this information being hacked by anyone. Hippa compliant and safe interoffice chat ### 29. Trillian: The Ultimate Business Instant Messaging Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmad T. | Operation officer , Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2022 **What do you like best about Trillian?** TRILLIAN IS SECURE AND INSTANTLY FREE TO USE AND BEST OPTION FOR BUSINESSES PURPOSE **What do you dislike about Trillian?** EVERYTHING I FOUND WAS GREAT THERE IS NOTHING TO BE DISLIKE **What problems is Trillian solving and how is that benefiting you?** TRILLIAN IS FREE FOR INDIVIDUALS AND A BUSINESS MESSAGING APP FOR COMPANIES ### 30. Must Have **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2022 **What do you like best about Trillian?** ease of use, quick, automatic startup, mobile friendly **What do you dislike about Trillian?** there is nothing i dislike about trillian. Maybe have apple imessaging connecting but that won't happen **What problems is Trillian solving and how is that benefiting you?** communication with co workers is instant ### 31. New to Trillian **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2022 **What do you like best about Trillian?** The ability to buzz and make messages urgent is useful. Gifs, tagging people, history is able to be searched, **What do you dislike about Trillian?** The colored emojis have to manually typed in; colored emojis are unavailable for status messages, **What problems is Trillian solving and how is that benefiting you?** It is solving the problem of working on a team in real-time securely for crisis work. ### 32. Great solution for company communication and file sharing platform **Rating:** 5.0/5.0 stars **Reviewed by:** Corey P. | M, Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2022 **What do you like best about Trillian?** The ability to manage multiple messaging platforms in one solution across mobile and desktop devices and administer your entire company with the admin portal. **What do you dislike about Trillian?** No major complaints that would discourage me from recommending trillian as a solution. **What problems is Trillian solving and how is that benefiting you?** Inner and outer office communication with file sharing. ### 33. A great alternative to WhatsApp and Microsoft Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Terry R. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2021 **What do you like best about Trillian?** I have used Trillian for a while and like the way I can have it on multiple devices with the option to receive, send, and sync between all of them. I can even read and respond to messages on my Apple Watch while I am out. I use it within the office to communicate with some of our at-home staff, and we find that the notifications for the messages show up and alert without being obstructive. **What do you dislike about Trillian?** The recent price hike would be the biggest dislike and the moment even though I understand why they did it. Other items would be photos come though one by one and not a group. Same with sending photos, you have to do them one at a time. **Recommendations to others considering Trillian:** I have used Trillian for years as a replacement for AOL instant messenger before using it in my business and can say that it has passed the test of time. The program and service are better now as improvements keep getting made. If you are looking for an alternative to WhatsApp or Teams that is simple for communication, this is it. **What problems is Trillian solving and how is that benefiting you?** I use Trillian here to communicate with my team while they are working outside of the office. It helps us to keep communication flowing privately without calling each other all the time. While we are on-site with clients, it's not always convenient to take a call to answer a small question. With Trillian, we message it. ### 34. VERY EFFECTIVE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Trillian?** Immediate messaging, able to see who is on/offline/away/app **What do you dislike about Trillian?** There's nothing that I don't like about it **What problems is Trillian solving and how is that benefiting you?** Not having to search or hunt somebody down if you need to talk to them about something. private ### 35. Wonderful communication tool for remote teams. **Rating:** 4.0/5.0 stars **Reviewed by:** Lauren T. | Legal Transcriptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2019 **What do you like best about Trillian?** Trillian is helpful because it automatically saves the conversations that you have with your teammates. Sometimes when we are chatting about an assignment, close the window quickly when the conversation is over. Trillian saves a copy of your conversation locally, so I am able to go back and double-check what we had chatted about even if I am offline. **What do you dislike about Trillian?** If you have the notifications set up to notify you when a teammate changes status, they can sometimes get in the way of other actions that you maybe doing. It can be distracting. **What problems is Trillian solving and how is that benefiting you?** Trillian enables our team to communicate instantly, even though the majority of us are spread out throughout the country. We can have private chats or group chats, and it is like we are all in the same room together. ### 36. Software that cares about its users **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2022 **What do you like best about Trillian?** No need for 3rd party accounts, simple slick interface **What do you dislike about Trillian?** inability to paste image URLs into the windows desktop client without it loading the image for a message. Sometimes I want the URL itself to be visible. **What problems is Trillian solving and how is that benefiting you?** workplace IM ### 37. Helpful platform for quick communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2022 **What do you like best about Trillian?** Easy search tool. Customizable notifications. **What do you dislike about Trillian?** Sounds w/ emojis. Inability to search thru messages by keywords. **What problems is Trillian solving and how is that benefiting you?** Quick communication within a call center that answers crisis lines. We have a need to connect with supervisory staff quickly in crisis situations, and this allows us to do that. ### 38. Great Collaboration Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Nadim M. | I, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2022 **What do you like best about Trillian?** simple and easy to use, contains all what you need for collaboration **What do you dislike about Trillian?** doesnt have enough documentation and some tasks for the sync get delayed before they get applied **Recommendations to others considering Trillian:** if it meets your requirements then definitely go for it, its very reliable solution **What problems is Trillian solving and how is that benefiting you?** team collaboration and keeping everyone connected through business solution ### 39. The solution you could be looking for **Rating:** 3.5/5.0 stars **Reviewed by:** Mark D. | Server engineer, Enterprise (> 1000 emp.) **Reviewed Date:** December 25, 2021 **What do you like best about Trillian?** Ease of implementation and ongoing management. **What do you dislike about Trillian?** Not much to dislike about this product, though I would like to see a GUI design upgrade. **What problems is Trillian solving and how is that benefiting you?** Internal business practices with staff communication. ### 40. What's Not To Love...? **Rating:** 4.0/5.0 stars **Reviewed by:** Rishi C. | Software Engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 20, 2017 **What do you like best about Trillian?** Trillian is available in a web-based version & a desktop application (in the event something more feature-rich is necessary); compared to other similar applications it is not only long-lived but superior. A lifetime license is available and interoperability appears to be an ongoing priority. **What do you dislike about Trillian?** There are circumstances under which connectivity via Trillian can be found insufficient (e.g. new features not included with a given chat network provider's API, lack of API connectivity offered by a given provider, etc.); under such circumstances there does not appear to be anything which Trillian can do to help... **Recommendations to others considering Trillian:** Try out IM+ and see which meets your needs. **What problems is Trillian solving and how is that benefiting you?** Continued connectivity despite extraordinary stress on networks, applications, and even sustainable economics is something which Trillian has proved to help mitigate. ### 41. Instant Messaging ahead of its time! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Trillian?** The ability to incoporate other IM platforms into theirs making it a true single app for all. **What do you dislike about Trillian?** There is not much to dislike with Trillian **What problems is Trillian solving and how is that benefiting you?** Single app for all IM services ### 42. Aged messaging app, feels dated **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2021 **What do you like best about Trillian?** One stop shop for many message apps to be centralized in 1 main app. Great if you have many friends and family, and colleagues using different apps. **What do you dislike about Trillian?** there were many times where the messaging didnt work for certain applications, seems as though they dont want people going thru Trillian to access those chats. **What problems is Trillian solving and how is that benefiting you?** Trying to consolidate the number of different chat technologies that people are using. Great also for specific profiles and saving those settings which would allow cross platform import of those settings ### 43. Trillian is integral to my daily work in crisis mental health **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2021 **What do you like best about Trillian?** I like the various settings and options that facilitate communication. **What do you dislike about Trillian?** The only thing I dislike is that since our upgrade I have duplicate chats. **What problems is Trillian solving and how is that benefiting you?** Trillian allows for group and individual communication. ### 44. Ok but out dated messaging tool **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2020 **What do you like best about Trillian?** not much anymore used to use this a lot but there isnt much use for it now with more robust applications. as a simple chat tool this works great, probably one of the best out there. its good cross platform and easy to use **What do you dislike about Trillian?** not that robust. general chat platform. good for messaging that is about it **Recommendations to others considering Trillian:** Good for chat only if that is all you need then this will work if you need more features then there are other and better options. doesnt have the features we needed or want basic chat application. we needed a more robust solution I was familiar with this from years ago when the IM apps were popular. It just doesnt offer the features of a platform like Slack or Teams **What problems is Trillian solving and how is that benefiting you?** doesnt have the features we needed or want basic chat application. we needed a more robust solution I was familiar with this from years ago when the IM apps were popular. It just doesnt offer the features of a platform like Slack or Teams ### 45. Superb Messaging Tool, Convenient and Easy to Use. **Rating:** 5.0/5.0 stars **Reviewed by:** Krushant S. | Sr. Recruitment Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2020 **What do you like best about Trillian?** The best feature is we can access multiple chats together with ease, we can share live images through camera, we can share any documents, files or pictures with ease. Other good thing is no one can chat until we accept the request to chat, so you can decide with whom you want to connect. Moreover, other good things renewal process of the account is easy and convenient. I can chat with multiple people at a time. Moreover the other advantage is when you use this messenger on your cellphone through its app, inspite you have closed that app, it gets opened automatically with zero error and give us the notification of new messages. The accuracy of prompt response is superb. Compare to all the other messenging apps I have used so far, I found trillian to be best so far. **What do you dislike about Trillian?** Connecting with new contacts is little confusing. We need to enter the details of Trillian id. However, inspite of entering Trillian id, it does not add the required contact. There are few errors in this I guess. This is the only drawback I found so far, but ignoring this small issue this is indeed great app. **Recommendations to others considering Trillian:** This is definitely a good messenging app. It works great and helps us to connect with lot of people with ease. Great software to use in a business for connecting. **What problems is Trillian solving and how is that benefiting you?** Various problems in and out that occurs in any company could be easily resolved by sending a quick message through this messenger. Sharing screenshots also help you to track anything or respond to any errors you have while doing your work. ### 46. Trillian for Business IM **Rating:** 4.0/5.0 stars **Reviewed by:** Steven S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2020 **What do you like best about Trillian?** Runs on all platforms, is HIPAA compliant, Is extremely customizable at the admin side and then at the users side. Interface handles graphics and html links and audio. Great Im for business - simple and does the job its suppose to **What do you dislike about Trillian?** One way messages not yet set up - we hope they will add for a one to many one way message blasts. We need to blast all users quickly with FYI's. Word has it will happen in next release **What problems is Trillian solving and how is that benefiting you?** Instant communication with all employees as they work anywhere in the country ### 47. The best platform for business messaging. Period. **Rating:** 5.0/5.0 stars **Reviewed by:** Josh P. | SOFTWARE ENGINEER / SYSTEMS ADMINISTRATOR, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2019 **What do you like best about Trillian?** As a long time user of Trillian, I would say the thing I like best is that its so intuitive to use. I am the company administrator, and I have almost never had to instruct employees on how to use the software. Its also super easy to manage users and group using the admin tools on trillian.im. Anytime I have needed help or a question answered, Trillian staff have always responded immediately and have always taken ideas for improvement seriously and in fact, welcome those ideas. The new SMS to text features are fantastic! **What do you dislike about Trillian?** Can't think of anything I don't like honestly. **Recommendations to others considering Trillian:** Just give it a shot. You will be glad you did. **What problems is Trillian solving and how is that benefiting you?** For me, using Trillian has saved a ton of time administering messaging accounts for users (60+). Other messaging platforms don't have an admin interface where I can create users myself, manage passwords, manage what groups they belong to, etc. With Trillian, I add a user to my company, and boom, everyone sees them instantly. Other messenger platforms I would have to create individual accounts and then log into those accounts and search for people and then add them as a friend, etc, etc. If an employee left, I would have to somehow delete the account which was always more painful. Trillian is a lot more business friendly in this aspect. I also like that its available on other platforms, like Android so when I am away from my desk, my messages appear on my phone. Its pretty nice. ### 48. This is FANTASTIC **Rating:** 5.0/5.0 stars **Reviewed by:** Nikki S. | Adminstrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2019 **What do you like best about Trillian?** Easy to use on multiple devices. Support is quick and very good. **What do you dislike about Trillian?** Been using for about 2 months at this point and I have not had any problems or anything about it that I haven't liked. **Recommendations to others considering Trillian:** Get anyone you can in your office to use it. Having the team all on the same page together has made our work so much more efficient and really improved all of our communication skills. **What problems is Trillian solving and how is that benefiting you?** A lot! Our email inboxes are not overflowing with simple office conversations. This has been able to keep us on task and much more efficient in completing tasks and getting questions answered in a timely manner. We have multiple Administrative Assistants using Trillian. Sometimes we are working on the same projects and need quick and efficient communication....Trillian makes this happen! ### 49. I FIND ITS SUPER EASY TO USE AND VERY CONVENIENT **Rating:** 5.0/5.0 stars **Reviewed by:** ANDREA D. | SCHEDULING MANAGER, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2019 **What do you like best about Trillian?** I REALLY LIKE THAT I DON'T HAVE TO PICK UP THE PHONE AND INTERRUPT ANY OF MY TECHNICIANS , I CAN JUST SHOOT THEM A QUICK MESSAGE AND MOVE ON WITH MY JOB AND THEY CAN ALSO. **What do you dislike about Trillian?** SOMETIMES IT CAN BE CHALLENGING ADDING USERS. A LOT OF OUR TECHNICIANS DON'T HAVE AN EMAIL SO WE HAVE TO USE OURS HERE IN THE OFFICE TO BE ABLE TO SET UP ACCOUNT **Recommendations to others considering Trillian:** I HIGHLY RECOMMEND TRYING IT, IT IS VERY EASY TO USE . **What problems is Trillian solving and how is that benefiting you?** CONSTANTLY BEING ON THE PHONE, AND INTERRUPTING THEM ON THE JOB SITE. IF THEY ARE CARRYING MATERIALS THEY CANT STOP AND ANSWER THE PHONE, BUT WHEN THEY STOP THEY CAN SEE THE MESSAGE WE ARE RELAYING, WHICH CAN BE IMPORTANT TO THEIR APPOINTMENTS.. DOGS, GATE COMBOS, ETC.. ### 50. Solid, simple business chat tool **Rating:** 4.0/5.0 stars **Reviewed by:** Kyle P. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2019 **What do you like best about Trillian?** Admin side is very simple and easy -- I like that we have access to chat history of all employees. As a user, I like the simple screen snipping tool -- it makes remote collaboration very easy. I also like the small collection of animated emojis! **What do you dislike about Trillian?** There's not anything I dislike, actually. The tool serves our purposes perfectly. It is just simple enough to not clutter our work day with unnecessary distractions and yet has all the functionality we need **What problems is Trillian solving and how is that benefiting you?** We are solving the problem of quickly and efficiently working together across remote teams. We have developed communication processes centered around Trillian and group chats for each client that a team supports -- providing not only instant collaboration but also instant transparency to managers and secondary support folks. ## Trillian Discussions - [They are effective and professional](https://www.g2.com/discussions/they-are-effective-and-professional) - 2 comments, 2 upvotes - [View Trillian pricing details and edition comparison](https://www.g2.com/products/trillian/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+02%3A00%3A26+-0500&secure%5Bsession_id%5D=cbe7b90e-1ba7-48d5-9ca0-e93378d26c8c&secure%5Btoken%5D=6ad0c989ec3a5976dd0d82569a02ad34eb57448f1672d63b6869536c5064f941&format=llm_user) ## Trillian Integrations - [MessageGears Platform](https://www.g2.com/products/messagegears-platform/reviews) ## Trillian Features **Collaboration** - Modules - Scheduling - Reporting **Business Instant Messaging** - File Sharing - Notifications - Search **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Communication** - Security - Health Care Messages - Alarms - Messaging - Notifications **Business Instant Messaging ** - Audio Conferencing - Video Conferencing **Business Instant Messaging** - Mobile Application - Web Application - Integrations **Operations** - Correspondance Variety - Data Sharing - Cross Platform Support - Routing - Health Care IT Integration - Analytics and Reporting - Messaging Security **Generative AI - Business Instant Messaging** - Text Summarization **AI - Business Instant Messaging** - AI Powered Search - Smart Notifications - AI Powered Language Translation - Content Generation **Agentic AI - Business Instant Messaging** - Cross-system Integration - Natural Language Interaction ## Top Trillian Alternatives - [Slack](https://www.g2.com/products/slack/reviews) - 4.5/5.0 (37,207 reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - 4.4/5.0 (16,982 reviews) - [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) - 4.2/5.0 (347 reviews)