# Best Enterprise Clinical Communication and Collaboration Software *By [Emma Stein](https://research.g2.com/insights/author/emma-stein)* Products classified in the overall Clinical Communication and Collaboration category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Clinical Communication and Collaboration to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Clinical Communication and Collaboration category. In addition to qualifying for inclusion in the Clinical Communication and Collaboration Software category, to qualify for inclusion in the Enterprise Business Clinical Communication and Collaboration Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business. ## How Many Clinical Communication and Collaboration Software Products Does G2 Track? **Total Products under this Category:** 73 ### Category Stats (Jun 2026) - **Average Rating**: 4.28/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Studycast (+0.6%) - Among all products in this category, Studycast recorded the largest rating increase compared to last month *Last updated: June 30, 2026* ## How Does G2 Rank Clinical Communication and Collaboration Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 2,000+ Authentic Reviews - 73+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## What Are the Top-Rated Clinical Communication and Collaboration Software Products in 2026? ### 1. [Everbridge 360 (Critical Event Management)](https://www.g2.com/products/everbridge-360-critical-event-management/reviews) Every day, critical events impact people, productivity and revenue by causing production slowdowns, threatening life safety, delaying responses to time-sensitive issues, and much more. Organizations need to be prepared to deal with these events in a high velocity way with both speed and direction. Everbridge delivers a business resilience advantage with Everbridge 360 (Critical Event Management), protecting organizations from the impact of critical events. By combining purpose-built AI, decision-ready risk intelligence, and full lifecycle automation, only Everbridge helps organizations know earlier, respond faster, and improve continuously amidst the increasing frequency and volume of critical events. The leading organizations rely on Everbridge to keep their people safe and organizations running. - Secure, reliable & scalable platform trusted by 6,500+ customers - Send consistent and error-free messages quickly - Communicate and respond more quickly to disruptive events - Automate and tailor response activities to meet your needs Companies Trust Everbridge to Deliver High Availability, Scalability, Resiliency, and Security: 9 of the 10 Top U.S. Investment Banks 6 of the 10 Largest Global Automakers 4 of the 4 Largest Global Consulting Firms 8 of the 9 Largest Health Systems 8 of the 10 Largest U.S. Cities 47 of the 50 Busiest North American Airports **Average Rating:** 4.5/5.0 **Total Reviews:** 332 **How Do G2 Users Rate Everbridge 360 (Critical Event Management)?** - **Alarms:** 8.9/10 (Category avg: 8.5/10) - **Notifications:** 8.1/10 (Category avg: 8.9/10) - **Correspondance Variety:** 8.3/10 (Category avg: 8.5/10) - **Ease of Use:** 8.8/10 (Category avg: 9.0/10) **Who Is the Company Behind Everbridge 360 (Critical Event Management)?** - **Seller:** [Everbridge](https://www.g2.com/sellers/everbridge) - **Company Website:** https://www.everbridge.com - **Year Founded:** 2002 - **HQ Location:** Vienna, VA - **Twitter:** @Everbridge (4,786 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/33883 (1,609 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Business Continuity Analyst - **Top Industries:** Financial Services, Hospital & Health Care - **Company Size:** 41% Enterprise, 29% Mid-Market #### What Are Everbridge 360 (Critical Event Management)'s Pros and Cons? **Pros:** - Ease of Use (110 reviews) - Alerts Management (59 reviews) - Features (56 reviews) - Communication (51 reviews) - Notifications (48 reviews) **Cons:** - Limitations (36 reviews) - Inefficiency (30 reviews) - Complexity (19 reviews) - Integration Issues (18 reviews) - Limited Functionality (18 reviews) ### What Do G2 Reviewers Say About Everbridge 360 (Critical Event Management)? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Everbridge 360, appreciating its quick setup and efficient notification processes. - Users appreciate the **one-click mass notification feature** of Everbridge 360, enhancing emergency response efficiency and ease of use. - Users appreciate the **ease of use and comprehensive communication tools** of Everbridge 360, enhancing crisis management efficiency. - Users value the **intuitive mass notification system** of Everbridge 360, which simplifies communication during critical events. - Users appreciate the **intuitive mass notification system** of Everbridge 360, ensuring effective communication during critical events. **Cons:** - Users find the **initial setup complex** and require better flexibility and support for smoother implementation. - Users face a **challenging inefficiency** in Everbridge 360, stemming from its complex setup and maintenance requirements. - Users find the **complexity** of Everbridge 360 challenging, especially during initial setup and navigation of features. - Users experience **integration issues** with Everbridge 360, complicating connections with other systems and affecting functionality. - Users find the **limited functionality** of Everbridge 360 impacts alert tracking and configuration, hindering effective communication. #### What Are Recent G2 Reviews of Everbridge 360 (Critical Event Management)? **"[Efficient Alerts, but Needs UI Update](https://www.g2.com/survey_responses/everbridge-360-critical-event-management-review-12674061)"** **Rating:** 4.0/5.0 stars *— Imanda I.* [Read full review](https://www.g2.com/survey_responses/everbridge-360-critical-event-management-review-12674061) --- **"[Strong mass alert system for fast organizational response](https://www.g2.com/survey_responses/everbridge-360-critical-event-management-review-12709784)"** **Rating:** 4.0/5.0 stars *— Miguel T.* [Read full review](https://www.g2.com/survey_responses/everbridge-360-critical-event-management-review-12709784) --- #### What Are G2 Users Discussing About Everbridge 360 (Critical Event Management)? - [What is Everbridge Critical Event Management Platform used for?](https://www.g2.com/discussions/what-is-everbridge-critical-event-management-platform-used-for) - [What is Everbridge Visual Command Center used for?](https://www.g2.com/discussions/what-is-everbridge-visual-command-center-used-for) - [What is a mass notification tool?](https://www.g2.com/discussions/what-is-a-mass-notification-tool) - [Which method of contact does everbridge uses to send notifications?](https://www.g2.com/discussions/which-method-of-contact-does-everbridge-uses-to-send-notifications) - [What is everbridge used for?](https://www.g2.com/discussions/what-is-everbridge-used-for) - 1 comment ### 2. [TigerConnect Clinical Collaboration Platform](https://www.g2.com/products/tigerconnect-clinical-collaboration-platform/reviews) TigerConnect is the secure, unified communication and workflow platform helping healthcare organizations deliver faster, higher quality care. 7,000+ acute, post-acute, and ambulatory care facilities rely on our user-friendly, cloud-based, HIPAA-compliant, and HITRUST-certified solution with 99.995% uptime to improve workflow efficiency, patient outcomes, and provider satisfaction. With the ability to integrate across your existing systems and a diverse product suite that includes role-based messaging, voice and video calling, patient engagement, on-call scheduling, and alarm management, you can achieve greater workflow efficiency across a variety of care settings – ED, inpatient, OR, post-acute, and more – by ensuring the right information gets to the right people at the right time. Since 2010, TigerConnect’s commitment to client success is reflected in our experienced clinical, implementation, and customer support teams that work directly with clients at every stage to drive adoption, improve outcomes, and achieve the highest possible ROI. To learn more, please visit us at www.tigerconnect.com. \*Individual products were formerly known as TigerText Essentials and TigerFlow\* **Average Rating:** 4.5/5.0 **Total Reviews:** 195 **How Do G2 Users Rate TigerConnect Clinical Collaboration Platform?** - **Alarms:** 9.0/10 (Category avg: 8.5/10) - **Notifications:** 9.2/10 (Category avg: 8.9/10) - **Correspondance Variety:** 8.6/10 (Category avg: 8.5/10) - **Ease of Use:** 9.3/10 (Category avg: 9.0/10) **Who Is the Company Behind TigerConnect Clinical Collaboration Platform?** - **Seller:** [TigerConnect](https://www.g2.com/sellers/tigerconnect) - **Year Founded:** 2010 - **HQ Location:** Santa Monica, CA - **Twitter:** @TigerConnect (3,930 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/tigerconnect/ (343 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 37% Mid-Market, 33% Enterprise #### What Are TigerConnect Clinical Collaboration Platform's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Accessibility (1 reviews) - Chat Communication (1 reviews) - Efficiency (1 reviews) - HIPAA Compliance (1 reviews) **Cons:** - Missing Features (1 reviews) ### What Do G2 Reviewers Say About TigerConnect Clinical Collaboration Platform? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of TigerConnect, enhancing collaboration and productivity across various devices. - Users value the **seamless cross-platform accessibility** of TigerConnect, enhancing collaboration across various devices effortlessly. - Users appreciate the **ease of chat communication** with TigerConnect, boosting productivity and user-friendliness for staff. - Users highlight the **efficiency** of TigerConnect, praising its ease of use and seamless multi-platform collaboration. - Users value the **HIPAA compliance** of TigerConnect, ensuring secure and efficient clinical collaboration across various platforms. **Cons:** - Users express dissatisfaction with the **lack of videoconferencing and patient communication features** for improved family interactions. #### What Are Recent G2 Reviews of TigerConnect Clinical Collaboration Platform? **"[Essential Part of everything we do](https://www.g2.com/survey_responses/tigerconnect-clinical-collaboration-platform-review-10554046)"** **Rating:** 5.0/5.0 stars *— Leonard P.* [Read full review](https://www.g2.com/survey_responses/tigerconnect-clinical-collaboration-platform-review-10554046) --- **"[Simple UI with Peace of Mind from Safe, Encrypted Content](https://www.g2.com/survey_responses/tigerconnect-clinical-collaboration-platform-review-12657232)"** **Rating:** 5.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/tigerconnect-clinical-collaboration-platform-review-12657232) --- #### What Are G2 Users Discussing About TigerConnect Clinical Collaboration Platform? - [Is TigerConnect free?](https://www.g2.com/discussions/is-tigerconnect-free) - [Is TigerConnect HIPAA compliant?](https://www.g2.com/discussions/is-tigerconnect-hipaa-compliant) - [How does TigerConnect work?](https://www.g2.com/discussions/how-does-tigerconnect-work) - [What is TigerConnect app?](https://www.g2.com/discussions/what-is-tigerconnect-app) - 1 comment ### 3. [symplr Clinical Communications](https://www.g2.com/products/symplr-clinical-communications/reviews) Empowering Clinicians with Seamless Communication Founded by clinicians for clinicians, symplr Clinical Communications (formerly Halo Health) is designed for the unique role-based nature of healthcare collaboration – multiple specialized roles and constant rotation in and out of those roles. Tailored for health systems, ambulatory care, and long-term post-acute care organizations, this cloud-based solution combines HIPAA-compliant texting, role-based messaging, on-call scheduling, VoIP calling, critical alerts, and care team coordination—all in one easy-to-use platform. Streamlined Workflows for Better Patient Outcomes A single, unified mobile platform for all messaging, calls, critical results, alerts and on-call schedules increases clinician efficiency • Reduce alert and information fatigue through instant routing of critical information • Improve critical care team mobilization for STEMI, Code Blue, Stroke, and Sepsis • Eliminate wasted time nurses spend on non-clinical activities • Improve admission/discharge processes to increase patient throughput • Ensure a consistent patient and clinician experience across sites • Improve coordination of patient care teams • Eliminate interruptions to off-duty physicians symplr Clinical Communications bridges the gap between secure messaging and efficient workflows, ensuring time-sensitive information gets to the right person or team, exactly when it’s needed. By enhancing clinical collaboration and simplifying communication, the app empowers care teams to focus on what matters most: delivering exceptional patient care. Key Features for Smarter Clinical Communication: • Secure Messaging: HIPAA-compliant texting, emailing, and messaging to protect patient data. • VoIP Integration: Built-in voice capabilities for seamless communication. • Group Collaboration: Simplifies teamwork across departments and locations. • Cross-Department Communication: Enables care teams to stay connected across units. • Critical Alerts and Notifications: Delivers urgent information to the right person instantly. Comprehensive Platform Capabilities: • EMR/EHR Integration: Works with existing healthcare systems to streamline workflows. • On-Call Scheduling Integration: Ensures providers are accessible when needed. • Downtime Resilience: Maintains communication functionality during outages. • Enhanced Security: Built to meet the most rigorous HIPAA compliance standards. • Workflow Enhancement: Drives clinical efficiency with streamlined processes. Operational Excellence to Enhance Outcomes: • Analytics and Reporting: Delivers insights into communication patterns to optimize performance. • Messaging Security: Protects sensitive information with advanced encryption and compliance. • Correspondence Variety: Supports diverse communication methods tailored to healthcare needs. **Average Rating:** 4.5/5.0 **Total Reviews:** 144 **How Do G2 Users Rate symplr Clinical Communications?** - **Alarms:** 8.6/10 (Category avg: 8.5/10) - **Notifications:** 8.9/10 (Category avg: 8.9/10) - **Correspondance Variety:** 8.9/10 (Category avg: 8.5/10) - **Ease of Use:** 9.3/10 (Category avg: 9.0/10) **Who Is the Company Behind symplr Clinical Communications?** - **Seller:** [symplr](https://www.g2.com/sellers/symplr) - **Company Website:** https://www.symplr.com - **Year Founded:** 2006 - **HQ Location:** Houston, Texas - **Twitter:** @symplr (910 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/symplr/ (1,874 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Physician - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 50% Enterprise, 37% Mid-Market #### What Are symplr Clinical Communications's Pros and Cons? **Pros:** - Communication (2 reviews) - Efficiency (2 reviews) **Cons:** - Inconvenience (1 reviews) ### What Do G2 Reviewers Say About symplr Clinical Communications? *AI-generated summary from verified user reviews* **Pros:** - Users value the **improved staff communication** and efficient coordination of care offered by symplr Clinical Communications. - Users value the **efficient communication** provided by symplr Clinical Communications, enhancing coordination and care among staff. **Cons:** - Users experience the **inconvenience of being reachable outside work hours** , affecting their work-life balance. #### What Are Recent G2 Reviews of symplr Clinical Communications? **"[Efficient](https://www.g2.com/survey_responses/symplr-clinical-communications-review-11385001)"** **Rating:** 5.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/symplr-clinical-communications-review-11385001) --- **"[Communication is key](https://www.g2.com/survey_responses/symplr-clinical-communications-review-10509581)"** **Rating:** 5.0/5.0 stars *— Verified User in Medical Practice* [Read full review](https://www.g2.com/survey_responses/symplr-clinical-communications-review-10509581) --- #### What Are G2 Users Discussing About symplr Clinical Communications? - [What is symplr Clinical Communications used for?](https://www.g2.com/discussions/what-is-symplr-clinical-communications-used-for) ### 4. [OnPage](https://www.g2.com/products/onpage/reviews) OnPage is a secure, critical communication and incident alerting platform that instantly delivers urgent notifications to the right on-call team through persistent, high-priority alerts, overriding mute, with built-in on-call scheduling and collaboration tools. OnPage enables rapid resolution of critical IT, healthcare, or IoT incidents through efficient HIPAA-secure communication and on-call management capabilities. With OnPage, healthcare organizations and IT teams are empowered to significantly improve their event detection and response with an advanced, secure critical communication and collaboration platform. By unifying automation, secure messaging, collaboration, mass messaging and real-time analytical insights, OnPage’s purpose-built platform supports complex workflows with unmatched precision and ensures that urgent alerts are never missed. For healthcare organizations, OnPage offers an all-in-one, HIPAA-compliant clinical communication and collaboration platform designed to accelerate response times, improve coordination, enhance patient outcomes, improve situational awareness and reduce risks. For IT teams, OnPage provides an automated incident alert management and on-call scheduling platform, streamlining incident response by delivering persistent, real-time alerts to the right on-call engineers, reducing mean time to resolution, boosting operational efficiency, and enabling mass notifications to keep the larger ecosystem informed during critical events. OnPage's solutions are widely adopted across various industries, including healthcare, IT and managed services, manufacturing, and field services. Founded in 2011, OnPage is certified as a Women’s Business Enterprise (WBE) by the Center for Women & Enterprise, a regional partner of the Women’s Business Enterprise National Council, and actively champions women-owned businesses to drive impactful change. To learn more and try OnPage for free, visit www.onpage.com. **Average Rating:** 4.3/5.0 **Total Reviews:** 306 **How Do G2 Users Rate OnPage?** - **Alarms:** 8.4/10 (Category avg: 8.5/10) - **Notifications:** 8.4/10 (Category avg: 8.9/10) - **Correspondance Variety:** 7.6/10 (Category avg: 8.5/10) - **Ease of Use:** 8.6/10 (Category avg: 9.0/10) **Who Is the Company Behind OnPage?** - **Seller:** [OnPage](https://www.g2.com/sellers/onpage) - **Company Website:** https://www.onpage.com/ - **Year Founded:** 1997 - **HQ Location:** Waltham, MA - **Twitter:** @On_Page (1,063 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/22552/ (35 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Physician - **Top Industries:** Hospital & Health Care, Information Technology and Services - **Company Size:** 53% Small-Business, 30% Mid-Market #### What Are OnPage's Pros and Cons? **Pros:** - Ease of Use (22 reviews) - Notifications (11 reviews) - Easy Setup (7 reviews) - Reliability (7 reviews) - Setup Ease (7 reviews) **Cons:** - Notification Issues (10 reviews) - Sound Issues (6 reviews) - Call Issues (4 reviews) - Not User-Friendly (4 reviews) - Delays (3 reviews) ### What Do G2 Reviewers Say About OnPage? *AI-generated summary from verified user reviews* **Pros:** - Users find OnPage to be **easy to navigate and set up** , enhancing communication and reliability for critical alerts. - Users value the **reliable notifications** from OnPage, ensuring they are reachable for emergencies 24/7. - Users appreciate the **easy setup** of OnPage, enabling quick installation and seamless initial use. - Users commend the **reliability** of OnPage, providing consistent performance even in challenging coverage areas. - Users find the **initial setup easy** , allowing quick access to essential communication features for remote work. **Cons:** - Users struggle with **notification issues** , particularly the inability to modify alert tones for non-urgent messages. - Users find the **notification sound issues** alarming and disruptive, especially during nighttime interruptions. - Users find the **call issues** with OnPage frustrating, lacking direct communication and response options for effective usage. - Users find OnPage to have a **not user-friendly interface** , indicating a need for improvements in usability and clarity. - Users experience **login and message delays** with OnPage, complicating the overall user experience despite its functionality. #### What Are Recent G2 Reviews of OnPage? **"[Reliable Service with Easy Navigation and Customizable Features](https://www.g2.com/survey_responses/onpage-review-12415383)"** **Rating:** 4.0/5.0 stars *— Kylie G.* [Read full review](https://www.g2.com/survey_responses/onpage-review-12415383) --- **"[OnPage Makes Critical Alerts Hard to Miss with Reliable Escalations](https://www.g2.com/survey_responses/onpage-review-12417551)"** **Rating:** 5.0/5.0 stars *— David M.* [Read full review](https://www.g2.com/survey_responses/onpage-review-12417551) --- #### What Are G2 Users Discussing About OnPage? - [What is OnPage used for?](https://www.g2.com/discussions/what-is-onpage-used-for) - 1 comment ### 5. [Celo](https://www.g2.com/products/celo-health-celo/reviews) Celo is the secure collaboration platform designed for healthcare teams. With our HIPAA-compliant app, care teams can communicate easily and securely, improving patient care and operational efficiency. Whether on iOS, Android, or Web, Celo serves as your centralized hub for team collaboration. Key features include: - Secure Messaging: Encrypts messages to protect patient information. - Care Coordination: Facilitates streamlined communication among care team members. - Team Collaboration Tools: Enables file sharing, task assignment, and real-time updates. - Integration Capabilities: Integrates with existing healthcare systems for enhanced workflow. - Mobile Accessibility: Accessible anytime, anywhere via mobile devices. - Audit Trails: Maintains detailed logs for compliance and accountability. - Customizable Alerts: Notifies team members promptly of critical updates. - Celo AI Scribe: Turns patient conversations into clinical notes in seconds. Celo goes beyond standard communication tools by ensuring compliance with rigorous standards like HIPAA, HITECH ACT, GDPR, and more. With ISO27001 certified data centers and SOC2 certified Microsoft Azure Cloud infrastructure, Celo guarantees the highest levels of data security and regulatory compliance. Connect with your team better with Celo, where secure communication meets seamless collaboration. **Average Rating:** 4.6/5.0 **Total Reviews:** 73 **How Do G2 Users Rate Celo?** - **Alarms:** 7.4/10 (Category avg: 8.5/10) - **Notifications:** 8.7/10 (Category avg: 8.9/10) - **Correspondance Variety:** 7.5/10 (Category avg: 8.5/10) - **Ease of Use:** 9.3/10 (Category avg: 9.0/10) **Who Is the Company Behind Celo?** - **Seller:** [Celo Health](https://www.g2.com/sellers/celo-health) - **Company Website:** https://www.celohealth.com - **Year Founded:** 2016 - **HQ Location:** Seattle, US - **Twitter:** @celohealth (219 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10891088 (49 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 48% Small-Business, 33% Mid-Market #### What Are Celo's Pros and Cons? **Pros:** - Ease of Use (21 reviews) - Communication (12 reviews) - Security (8 reviews) - Chat Communication (7 reviews) - HIPAA Compliance (7 reviews) **Cons:** - Limited Messaging Features (6 reviews) - Messaging Issues (5 reviews) - Notification Issues (4 reviews) - Poor Search Functionality (2 reviews) - Communication Delays (1 reviews) ### What Do G2 Reviewers Say About Celo? *AI-generated summary from verified user reviews* **Pros:** - Users find Celo to be **easy to use** , appreciating its convenience and positive aesthetics, especially in medical applications. - Users value the **instant and streamlined communication** offered by Celo, enhancing connection and efficiency across teams. - Users value Celo for its **strong security and HIPAA compliance** , ensuring safe communications in healthcare settings. - Users value the **fast and easy communication** on Celo, enhancing connectivity and collaboration within teams. - Users appreciate the **HIPAA compliance** of Celo, ensuring secure and reliable communication for healthcare teams. **Cons:** - Users express frustration over **limited messaging features** in Celo, including unread message notifications and lack of reactions. - Users express frustration over **messaging issues** in Celo, citing lack of read receipts and limited emoji options. - Users report **notification issues** that disrupt communication, such as unread messages and lack of sound customization. - Users find the **poor search functionality** of Celo frustrating, making it hard to locate old messages efficiently. - Users experience **communication delays** in patient care due to untimely responses from Celo's system. #### What Are Recent G2 Reviews of Celo? **"[Effortless, Secure Communication for Healthcare Teams](https://www.g2.com/survey_responses/celo-review-12978779)"** **Rating:** 5.0/5.0 stars *— Andrea C.* [Read full review](https://www.g2.com/survey_responses/celo-review-12978779) --- **"[HIPAA-Compliant Messaging That Keeps Our Team Connected Anywhere](https://www.g2.com/survey_responses/celo-review-12978710)"** **Rating:** 5.0/5.0 stars *— Adam J.* [Read full review](https://www.g2.com/survey_responses/celo-review-12978710) --- ## What Is Clinical Communication and Collaboration Software? [Health Care Operations Software](https://www.g2.com/categories/health-care-operations) ## What Software Categories Are Similar to Clinical Communication and Collaboration Software? - [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging) --- ## How Do You Choose the Right Clinical Communication and Collaboration Software? ### What You Should Know About Clinical Communication and Collaboration Software ### What is Clinical Communication and Collaboration Software? Clinical communication and collaboration (CC&C) software are secure messaging solutions that unify multiple communication channels used by healthcare providers and clinicians. Traditionally, CC&C software provided HIPAA-compliant text and voice capabilities for healthcare teams to communicate in real time and safely discuss sensitive patient information. In recent years, these platforms have evolved their functionality to integrate with electronic medical records (EHR), clinical scheduling, and call systems to streamline care coordination, automate service delivery workflows, and improve hospital staff satisfaction and patient outcomes. Within the desktop application and via smartphones, a patient’s care team can access patient records and history, manage alarm middleware, view on-call schedules, and submit lab and medication orders. For example, a clinician may need to order labs and X-rays for an emergency room patient. CC&C software’s interoperability with different systems allows this lab order to be placed via the application, and the clinician can receive real-time updates on the status of those labs.  Without CC&C software, the clinician would have to place multiple phone calls and likely leave the patient for an extended period of time to physically interact with lab and radiology staff to interpret the results. Nursing staff can receive alerts from alarms or call buttons if the patient needs immediate assistance. ### What are the Common Features of Clinical Communication and Collaboration Software? The following are some core features within CC&C software that can help clinical care teams reduce response times and deliver a consistently positive patient experience: **Text messaging:** Real-time HIPAA-compliant texting allows providers and clinicians to collaborate on patient cases, send requests, and receive updates for information requests, lab and medication orders, and other time-sensitive tasks. This speeds up time on making diagnoses, determining outpatient referral needs, and transitioning patients to different staff when shifts end. Care team members can receive updates on a patient’s progress. Users can also attach video and image files to supplement these communications. **Video conferencing:** Some CC&C platforms also support video calls, allowing users to communicate via their smartphone or a webcam if text messaging is not the ideal communication channel. This feature may also support situational telehealth needs depending on platform integrations. **Alerts and notifications:** Care providers receive instant notifications for lab results, patient information requests, medication orders, admissions and discharges, and coding emergencies. At a broader level, hospital systems can send emergency alerts for active shooters, weather and natural disasters, power failures, and other critical events where mass notification is needed.  **Reports and dashboards:** CC&C software captures data from various connected sources, allowing health systems to measure metrics around space utilization, patient outcomes, order volumes, average wait times for emergency rooms, and more. This can help refine clinical workflows and identify areas for improvement in patient experience. **Communication logs:** Users can access historical message logs for additional context on specific patients if they were not initially part of the care team or are covering for a team member. Timestamps provide visibility into when messages are delivered and read. This feature also supports auditing processes for investigations and reporting. **System interoperability:** CC&C software offers unified, seamless communication for healthcare organizations integrating with EHRs, scheduling systems, call center infrastructure, and alarm middleware. Clinicians can access critical patient information needed to make appropriate decisions, collaborate with staff in other departments, and ensure patients’ needs are met more quickly. These solutions can integrate with a variety of systems, depending on the vendor. ### What are the Benefits of Clinical Communication and Collaboration Software? CC&C software offers diverse benefits for both care providers and patients. **Improved care team collaboration:** Real-time messaging and alerts enable providers and clinicians to coordinate care more quickly and effectively. Instead of chasing down staff in a hospital building, users can access staff directories and schedules and identify the appropriate staff member to resolve questions and orders. This simplifies routing workflows to transfer patients or escalate issues, accessing time-sensitive lab results, and gathering insight from colleagues to make informed decisions.  **Enhanced patient outcomes:** Patient experience is intrinsically linked to clinical communication and collaboration workflows. When providers and clinicians utilize CC&C software, they can dramatically reduce the time spent addressing a patient’s health needs. Patients don’t have to linger for hours in a hospital bed wondering when their doctor will return; their lab or imaging results can be processed faster, and their care team can administer care and prepare them for discharge.  **Improved emergency preparation:** In emergencies where every second counts, CC&C software makes a huge difference. EMS staff can communicate with hospital staff to prepare for a critical patient, such as rallying nurses and surgeons to ensure all accommodations are ready before the patient arrives. #### Software Related to Clinical Communication and Collaboration Software Related solutions that can be used together with clinical communication and collaboration software include: [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging) **:** While HIPAA-compliant messaging is a standard component of CC&C software, some standalone solutions exist for healthcare organizations that only need a secure communication platform. These solutions usually focus more on enabling communication between providers and patients. If healthcare systems use a separate messaging tool for patient communication, then CC&C software will integrate with that solution to track patient data gathered from those messages. [EHR software](https://www.g2.com/categories/ehr) **:** CC&C platforms now commonly integrate with EHRs to access critical patient information that providers and clinicians need for context. Medical history, insurance information, intake forms, and other documentation ensure the proper treatment is provided. Additionally, any new information generated during a patient care episode can then be entered into the EHR. [Medical staff scheduling software](https://www.g2.com/categories/medical-staff-scheduling) **:** By integrating with scheduling systems, CC&C software allows users to access on-call schedules, identify appropriate staff for concerns or escalations, and assign staff to patients. Particularly in home health, caregivers rely on integration with scheduling to improve their clinical workflows and promote a better patient experience. [Medical lab software](https://www.g2.com/categories/medical-lab) **:** Lab technicians and pathologists can receive orders from CC&C software in their lab system, which streamlines the delivery of results. Clinicians can also communicate more quickly with lab staff to interpret results and determine the best course of action. ### Challenges with Clinical Communication and Collaboration Software CC&C software can come with its own set of challenges. **Integration variance:** Modern CC&C software supports greater interoperability and integration than traditional solutions, but these integrations will vary depending on the vendor. If a healthcare organization has specific integration needs, this may limit the potential products they can consider purchasing. For example, billing and revenue cycle management integrations are not common but could be useful to help billing staff triage coding errors more quickly. **Cybersecurity concerns:** The healthcare industry generates a lot of valuable data, making it a prime target for cyber attacks. Any solution that deals with sensitive patient information needs to ensure that messaging is secure and HIPAA compliant. While this is the standard for CC&C software, data breaches can and do occur. Healthcare organizations using this software need to ensure they have dedicated staff monitoring cybersecurity risks and maintaining compliance guidelines. ### How to Buy Clinical Communication and Collaboration Software #### Requirements Gathering (RFI/RFP) for Clinical Communication and Collaboration Software Whether an organization is just starting to explore clinical communication and collaboration software or is looking for a more appropriate solution for their needs, G2.com can help inform buyers of the market and assist them in selecting the best software product for their business. Buyers should consider what is and isn’t working with their current system and use that information as a starting point. Some questions they might ask are:  - Is the organization large enough to warrant a more complex solution? - Which integrations are necessary, and which would be optional? - What are the recurring frustrations voiced by patients? - Which key performance metrics could a CC&C solution support? Understanding the weaknesses in their current system eliminates any potential new products that won’t alleviate those concerns. Beyond that, required integration with specific EHR and scheduling systems may disqualify some products. Buyers should also understand the level of support each vendor offers with implementation. #### Compare Clinical Communication and Collaboration Software Products **Create a long list** Creating a preliminary list of products that fit the buyer’s general needs is the first step to finding the perfect software solution. The next is narrowing down the list by selecting specific features that are must-haves for the buyer. This will likely depend on required integrations or greater alarm and alert functionality. **Create a short list** Making a short list of software products is an essential step in the buying process. While it may be daunting to filter through various products, users can get help by utilizing G2’s compare feature. This feature displays prospective products side by side so the buyer can easily determine which software ticks the right boxes. At this stage, buyers are likely evaluating potential products based on cost or ease of use. **Conduct demos** Once the buyer has refined their product list, they should conduct a demo to experience a product and its features in action. The buyer must prepare before the demo to ensure they get the most out of it.  Some questions to keep in mind may include:  - Does the product offer push notifications for greater visibility? - Can the product natively handle scheduling, or does it need to integrate with a scheduling system? - What kind of middleware and IoT connections does the software support? - How does the product support patient safety workflows? - What level of user permissions can be established for auditing and privacy purposes? - Does the vendor offer custom integrations or have a roadmap for planned integrations? Additionally, buyers should inquire about cost, integrations, vendor support, and any other concerns they have about the product. Adequate preparation makes it easier for buyers to compare products after completing the demos. #### Selection of Clinical Communication and Collaboration Software **Choose a selection team** Since any staff member could conceivably use CC&C software in a healthcare system, the selection team should represent the interests of the clinical, administrative, and financial departments. IT and security staff should also be part of the conversation to ensure potential products meet compliance standards. **Negotiation** Once the selection team has narrowed down their software picks, it’s time to discuss customization options, pricing, and the type of support they need from the vendor. It’s always important to address pricing options, even when they are listed on a vendor’s website. Many software vendors provide discounts and custom pricing options based on what the buyer is looking to purchase. **Final decision** Before the final purchase, the team should enquire about a trial run and determine the next steps if the product doesn’t ultimately fit their needs. These steps give buyers more security and confidence when deciding. Buyers must also understand the level of post-purchase support their selected vendor will provide and whether implementation or training support will resolve any issues.