# Best Chatbots Software - Page 8 *By [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)* Chatbots, also called virtual agents or virtual assistants, are used in place of humans to conduct specific tasks or provide information based on written or spoken requests, allowing users to interact with applications in a conversational manner to automate tasks that formerly required human intervention. ### Core Capabilities of Chatbot Software To qualify for inclusion in the Chatbots category, a product must: - Provide an output based on the initial request in written or speech form - Allow for the automation of formerly human-necessary tasks - Be sold as a standalone chatbot solution, and not simply contain NLP or speech recognition within a conversational interface ### Common Use Cases for Chatbot Software Businesses use chatbots to automate customer-facing and internal interactions across a growing range of functions. Common use cases include: - Serving as a first line of defense in customer support alongside [live chat](https://www.g2.com/categories/live-chat), [help desk](https://www.g2.com/categories/help-desk), and [contact center software](https://www.g2.com/categories/contact-center) - Handling sales and marketing knowledge base queries with automated, scripted responses - Enabling users to retrieve data points from [business intelligence software](https://www.g2.com/categories/business-intelligence) through natural language requests ### How Chatbot Software Differs from Other Tools Although chatbots frequently use natural language processing (NLP) or speech recognition to understand requests, they primarily function through scripted conversations, distinguishing them from intelligent virtual assistants, which use natural language understanding (NLU) to conduct more dynamic, human-like conversations. Chatbots are rules-driven and best suited for predictable, structured interactions, while AI-powered alternatives offer greater flexibility and intent comprehension. ### Insights from G2 on Chatbot Software Based on category trends on G2, ease of scripting and deployment speed stand out as key strengths. These platforms deliver reductions in routine inquiry volume and improved first-response times as primary outcomes of chatbot adoption. ## How Many Chatbots Software Products Does G2 Track? **Total Products under this Category:** 761 ## How Does G2 Rank Chatbots Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 68,700+ Authentic Reviews - 761+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Top Chatbots Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5.0 (6,500 reviews) | Omnichannel ticket management with AI-assisted workflows | "[Centralized Support with Superior AI and Reporting](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-12546445)" | | 2 | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5.0 (3,687 reviews) | Knowledge-base-grounded AI for support deflection | "[Seamless Integrations, Easy Workflows, and Smooth AI for Ticket Management](https://www.g2.com/survey_responses/fin-review-12807719)" | | 3 | [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) | 4.5/5.0 (584 reviews) | No-code AI agents for 24/7 customer response | "[Smooth Multi-Channel Integration, Some App Improvements Needed](https://www.g2.com/survey_responses/jotform-ai-agents-review-12579354)" | | 4 | [Qualified](https://www.g2.com/products/qualified/reviews) | 4.9/5.0 (1,466 reviews) | AI SDR for real-time website visitor qualification | "[Qualified turns our high-intent website traffic into real pipeline](https://www.g2.com/survey_responses/qualified-review-12724502)" | | 5 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (3,930 reviews) | AI-powered messaging and review management for multi-location brands | "[Birdeye Puts Reviews, Messages, and Insights in One Time-Saving Dashboard](https://www.g2.com/survey_responses/birdeye-review-12725807)" | | 6 | [Tidio](https://www.g2.com/products/tidio/reviews) | 4.6/5.0 (1,841 reviews) | Live chat and AI chatbot for small business websites | "[Easy setup, Lyro AI, and custom flows make Tidio great for customer support](https://www.g2.com/survey_responses/tidio-review-11581687)" | | 7 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,423 reviews) | — | "[Talkdesk Makes Handling Customer Chats and SMS so Much Smoother for Our Support Team](https://www.g2.com/survey_responses/talkdesk-review-12573808)" | | 8 | [Wati](https://www.g2.com/products/wati/reviews) | 4.6/5.0 (462 reviews) | WhatsApp Business API with automation and shared inbox | "[Best whatsapp automation and instagram automation tool for SMEs](https://www.g2.com/survey_responses/wati-review-12729120)" | | 9 | [Podium](https://www.g2.com/products/podium/reviews) | 4.6/5.0 (2,012 reviews) | SMS-first lead nurturing and review automation for local businesses | "[Podium Keeps Closing the Gap High-Tech Documentation Meets High-Touch Service](https://www.g2.com/survey_responses/podium-review-12566301)" | | 10 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,453 reviews) | Omnichannel contact center with intelligent routing and API integration | "[A Flexible and Scalable Platform for Modern Customer Experience](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148)" | ## Which Chatbots Software Is Best for Your Use Case? - **Leader:** [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - **Highest Performer:** [Twixor](https://www.g2.com/products/twixor/reviews) - **Easiest to Use:** [Birdeye](https://www.g2.com/products/birdeye/reviews) - **Top Trending:** [HighLevel](https://www.g2.com/products/highlevel/reviews) - **Best Free Software:** [Fin](https://www.g2.com/products/fin/reviews) ## Which Type of Chatbots Software Tools Are You Looking For? - [Chatbots Software](https://www.g2.com/categories/chatbots) *(current)* - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Live Chat Software](https://www.g2.com/categories/live-chat) - [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) --- **Sponsored** ### Ada Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate the customer experience across support channels with AI agents. Since 2016, Ada has powered more than 5.5 billion interactions for global brands like Cebu Pacific, IPSY, monday.com, Pinterest, Square, and Sky, delivering extraordinary experiences at scale. Ada’s generative AI agents act as your most valuable customer service employee, delivering always-on, global support across every channel and language. From email and messaging to voice and beyond, Ada consolidates support operations, breaks down silos, and gives teams time back to focus on what matters most. AI Voice: Eliminate wait times with natural, fast, and frustration-free phone support—no IVR menus, only effortless resolutions. AI Messaging: Deliver always-on, personalized customer support across social, web, mobile, SMS, and more. AI Email: Turn your email channel into a productivity powerhouse with AI that resolves 70% of emails instantly. Designed for enterprise, Ada combines automation and intelligence with unmatched control, transparency, and security. Own your AI customer service strategy end-to-end within one platform. Coach your AI agent, track performance, ensure compliance, and integrate seamlessly—all in one place. Automate complex SOP workflows—from refunds to trial extensions, train your AI agent to follow SOPs with precision using Ada playbooks. Measure ROI—Track CSAT, automated resolutions, NPS, and custom KPIs that matter to your business, so you can prove performance and prioritize what’s working. Enterprise-grade security—HIPAA, SOC2, and GDPR compliant to safeguard sensitive data with industry-leading security practices. Effortlessly integrate your tech stack—a robust ecosystem of out-of-the-box integrations and flexible APIs for a seamless flow of data. Discover how Ada can resolve 83% of customer inquiries automatically, reduce costs, and achieve faster response times and higher CSAT, without compromising quality. Book a free consultation with our AI customer service experts to discover how you can deliver efficient, high-quality support on every channel. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1250&secure%5Bdisplayable_resource_id%5D=1250&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1250&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=37339&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%3Fsource%3Dsearch&secure%5Btoken%5D=e858ce84bf8b4f45a08700c32018e3d1e2611ecbedd8a85675980c7ff7940c0a&secure%5Burl%5D=https%3A%2F%2Fwww.ada.cx%2Fplatform%2F%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3Dg2-clicks&secure%5Burl_type%5D=book_demo) --- ## Buyer Guide: Key Questions for Choosing Chatbots Software Software ### What does chatbots software do? I explain chatbot software as a set of tools that automate conversations across web, mobile, and messaging channels, handling inquiries, routing contacts, and resolving service requests without human involvement. From what I see across reviewer accounts, these platforms are doing more than answering FAQs; they are serving as the first point of contact across website, WhatsApp, and social channels simultaneously. ### Why do businesses use chatbots software? When I reviewed G2 sentiment on these tools, the recurring driver was coverage: teams could not staff every channel at every hour, and prospects and customers were leaving without getting a response. Based on the G2 user feedback I evaluated, several clear benefits show up consistently: - Reviewers describe capturing leads the moment visitors show interest, before they navigate away from the site. - Many highlight deflecting repetitive tier-one support questions so agents can focus on complex cases. - Users outside North America emphasize reaching customers on WhatsApp and social messaging channels natively. - Several describe reducing first-response reliance on staffing, with chatbots handling initial contact around the clock. ### Who uses chatbots software primarily? After analyzing G2 reviewer profiles, I found a consistent set of users from the computer software, IT services, marketing and advertising, and financial services industries dominating the reviewer base. - **Customer service and support teams** handle FAQ deflection and ticket routing to reduce queue volume. - **Sales and marketing teams** qualify inbound visitors and route leads to reps with conversation context already captured. - **Small business owners** use chatbots as the primary communication layer for after-hours and high-volume inquiry handling. - **Agency operators** build and manage chatbot deployments across multiple clients on WhatsApp and social channels. ### What types of chatbots software should I consider? When I examined how reviewers describe the products they evaluated, chatbot platforms generally cluster into a few patterns: - **Customer support bots** built around FAQ resolution, ticket deflection, and help desk routing. - **Sales and lead qualification chatbots** that engage website visitors and schedule meetings. - **Messaging-first platforms** built for WhatsApp, Instagram, and social channels. - **No-code AI agent builders** for creating custom conversational flows without developer involvement. ### What are the core features to look for in chatbots software? From the G2 review patterns I evaluated, the strongest platforms include: - Accurate, context-aware responses that handle natural variation in how customers phrase questions. - Multi-channel deployment covering web, WhatsApp, and messaging from a single interface. - Clean handoff to human agents with full conversation context attached. - CRM and help desk integration that pushes captured contacts into existing workflows without manual exports. - No-code flow builders that let non-technical teams configure and update conversation paths independently. ### What trends are shaping chatbots software right now? From my analysis of recent reviewer discussions, a few shifts are reshaping this category: - **AI conversation depth** is the defining gap between platforms that resolve issues and those that escalate everything. - **WhatsApp and messaging channel parity** is becoming a purchase requirement, not a differentiator. - **Omnichannel inbox consolidation** is accelerating as buyers want a single view across chat, messaging, and email. - **Deflection rate reporting and unresolved topic visibility** are becoming standard evaluation criteria. ### How should I choose chatbots software? For me, the strongest chatbot platforms are the ones that respond accurately, hand off cleanly, and work reliably across the channels your customers actually use. The right fit starts with the channel question: a platform built for website chat will underperform on WhatsApp, and vice versa. --- ## What Are the Top-Rated Chatbots Software Products in 2026? ### 1. [InsertChat](https://www.g2.com/products/insertchat/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 7 **Product Description:** InsertChat is a cutting-edge SaaS application designed to revolutionize customer service and engagement for businesses. It seamlessly integrates the formidable AI capabilities of ChatGPT with your business data, offering a customized AI chatbot solution. This powerful combination allows businesses to fully harness their data sources, such as website content, helpdesk information, knowledge bases, documents, YouTube videos, podcasts, and more, to provide intelligent and accurate responses to both customers and employees. InsertChat is built to understand the nuances of your products, services, and customer interactions, offering a personalized AI chatbot experience that can streamline customer support, amplify customer engagement, and optimize workforce efficiency. With InsertChat, businesses can leverage the power of ChatGPT while utilizing the unique aspects of their business data, achieving a synergy that enhances the overall customer and employee experience. For those interested in utilizing InsertChat's capabilities, the platform offers a simple three-step process to get started. Users can sign in or register for free, choose the desired features and customize their AI chatbot, and then train the AI using the provided tools. InsertChat has been highly rated by users, receiving an average rating of 5/5, with many praising its features, value for money, and the positive impact it has had on their operations, so join us to discover the next generation of AI chatbots! #### What Are Recent G2 Reviews of InsertChat? **"[InsertChat Makes Adding AI & Live Chat Easy with a Clean, No-Code Bot Builder](https://www.g2.com/survey_responses/insertchat-review-12563220)"** **Rating:** 4.0/5.0 stars *— Verified User in Oil & Energy* [Read full review](https://www.g2.com/survey_responses/insertchat-review-12563220) --- **"[Efficient Use for Social Media Creators](https://www.g2.com/survey_responses/insertchat-review-12685354)"** **Rating:** 4.0/5.0 stars *— Azoo K.* [Read full review](https://www.g2.com/survey_responses/insertchat-review-12685354) --- ### 2. [It's Alive](https://www.g2.com/products/it-s-alive/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 7 **Product Description:** ItsAlive is a chatbot builder that enables to create, publish and manage facebook messenger chatbots. ### What Do G2 Reviewers Say About It's Alive? *AI-generated summary from verified user reviews* **Pros:** - Users value the **automation simplicity** of It's Alive, enabling easy chatbot creation without technical expertise. - Users find **It's Alive easy to use** , enabling quick chatbot setup without coding, perfect for small businesses. - Users love the **ease of use** of It's Alive, making chatbot setup fast and simple for everyone. - Users love the **easy setup** of It's Alive, enabling quick chatbot creation without technical skills. - Users appreciate the **simplicity of use** in It's Alive, allowing quick chatbot setup without technical skills. **Cons:** - Users find the **integration issues** frustrating, limiting the bot's functionality across multiple platforms. - Users find the **limited platform compatibility** of It's Alive restrictive for reaching customers on various channels. #### What Are Recent G2 Reviews of It's Alive? **"[Its Alive is so Good](https://www.g2.com/survey_responses/it-s-alive-review-8542189)"** **Rating:** 4.5/5.0 stars *— Ian B.* [Read full review](https://www.g2.com/survey_responses/it-s-alive-review-8542189) --- **"[Its Alive is good chatbot application](https://www.g2.com/survey_responses/it-s-alive-review-8489075)"** **Rating:** 5.0/5.0 stars *— Snehal G.* [Read full review](https://www.g2.com/survey_responses/it-s-alive-review-8489075) --- #### What Are G2 Users Discussing About It's Alive? - [What is It's Alive used for?](https://www.g2.com/discussions/what-is-it-s-alive-used-for) - 1 comment ### 3. [LobeChat](https://www.g2.com/products/lobechat/reviews) **Average Rating:** 4.2/5.0 **Total Reviews:** 7 **Product Description:** LobeChat - An open-source, modern-design ChatGPT/LLMs UI/Framework. Supports speech-synthesis, multi-modal, and extensible plugin system. One-click \*\*FREE\*\* deployment of your private OpenAI ChatGPT/Claude/Gemini/Groq/Ollama chat application. Features ### 1. Multi-Model Service Provider Support In the continuous development of LobeChat, we deeply understand the importance of diversity in model service providers for meeting the needs of the community when providing AI conversation services. Therefore, we have expanded our support to multiple model service providers, rather than being limited to a single one, in order to offer users a more diverse and rich selection of conversations. In this way, LobeChat can more flexibly adapt to the needs of different users, while also providing developers with a wider range of choices. #### Supported Model Service Providers We have implemented support for the following model service providers: - \*\*AWS Bedrock\*\*: Integrated with AWS Bedrock service, supporting models such as \*\*Claude / LLama2\*\*, providing powerful natural language processing capabilities. - \*\*Anthropic (Claude)\*\*: Accessed Anthropic's \*\*Claude\*\* series models, including Claude 3 and Claude 2, with breakthroughs in multi-modal capabilities and extended context, setting a new industry benchmark. - \*\*Google AI (Gemini Pro, Gemini Vision)\*\*: Access to Google's \*\*Gemini\*\* series models, including Gemini and Gemini Pro, to support advanced language understanding and generation. - \*\*ChatGLM\*\*: Added the \*\*ChatGLM\*\* series models from Zhipuai (GLM-4/GLM-4-vision/GLM-3-turbo), providing users with another efficient conversation model choice. - \*\*Moonshot AI (Dark Side of the Moon)\*\*: Integrated with the Moonshot series models, an innovative AI startup from China, aiming to provide deeper conversation understanding. - \*\*Groq\*\*: Accessed Groq's AI models, efficiently processing message sequences and generating responses, capable of multi-turn dialogues and single-interaction tasks. - \*\*OpenRouter\*\*: Supports routing of models including \*\*Claude 3\*\*, \*\*Gemma\*\*, \*\*Mistral\*\*, \*\*Llama2\*\* and \*\*Cohere\*\*, with intelligent routing optimization to improve usage efficiency, open and flexible. - \*\*01.AI (Yi Model)\*\*: Integrated the 01.AI models, with series of APIs featuring fast inference speed, which not only shortened the processing time, but also maintained excellent model performance. ### 2. Local Large Language Model (LLM) Support To meet the specific needs of users, LobeChat also supports the use of local models based on Ollama, allowing users to flexibly use their own or third-party models. ### 3. Model Visual Recognition LobeChat now supports OpenAI's latest model with visual recognition capabilities, a multimodal intelligence that can perceive visuals. Users can easily upload or drag and drop images into the dialogue box, and the agent will be able to recognize the content of the images and engage in intelligent conversation based on this, creating smarter and more diversified chat scenarios. This feature opens up new interactive methods, allowing communication to transcend text and include a wealth of visual elements. Whether it's sharing images in daily use or interpreting images within specific industries, the agent provides an outstanding conversational experience. ### 4. TTS & STT Voice Conversation LobeChat supports Text-to-Speech (TTS) and Speech-to-Text (STT) technologies, enabling our application to convert text messages into clear voice outputs, allowing users to interact with our conversational agent as if they were talking to a real person. Users can choose from a variety of voices to pair with the agent. Moreover, TTS offers an excellent solution for those who prefer auditory learning or desire to receive information while busy. In LobeChat, we have meticulously selected a range of high-quality voice options (OpenAI Audio, Microsoft Edge Speech) to meet the needs of users from different regions and cultural backgrounds. Users can choose the voice that suits their personal preferences or specific scenarios, resulting in a personalized communication experience. ### 5. Text to Image Generation With support for the latest text-to-image generation technology, LobeChat now allows users to invoke image creation tools directly within conversations with the agent. By leveraging the capabilities of AI tools such as DALL-E 3, MidJourney, and Pollinations, the agents are now equipped to transform your ideas into images. This enables a more private and immersive creative process, allowing for the seamless integration of visual storytelling into your personal dialogue with the agent. ### 6. Plugin System (Function Calling) The plugin ecosystem of LobeChat is an important extension of its core functionality, greatly enhancing the practicality and flexibility of the LobeChat assistant. By utilizing plugins, LobeChat assistants can obtain and process real-time information, such as searching for web information and providing users with instant and relevant news. In addition, these plugins are not limited to news aggregation, but can also extend to other practical functions, such as quickly searching documents, generating images, obtaining data from various platforms like Bilibili, Steam, and interacting with various third-party services. ### 7. Agent Market (GPTs) In LobeChat Agent Marketplace, creators can discover a vibrant and innovative community that brings together a multitude of well-designed agents, which not only play an important role in work scenarios but also offer great convenience in learning processes. Our marketplace is not just a showcase platform but also a collaborative space. Here, everyone can contribute their wisdom and share the agents they have developed. ### 8. Mobile Device Adaptation We have carried out a series of optimization designs for mobile devices to enhance the user's mobile experience. Currently, we are iterating on the mobile user experience to achieve smoother and more intuitive interactions. If you have any suggestions or ideas, we welcome you to provide feedback through GitHub Issues or Pull Requests. ### What's more Beside these features, LobeChat also have much better basic technique underground: - [x] \*\*Quick Deployment\*\*: Using the Vercel platform or docker image, you can deploy with just one click and complete the process within 1 minute without any complex configuration. - [x] \*\*Custom Domain\*\*: If users have their own domain, they can bind it to the platform for quick access to the dialogue agent from anywhere. - [x] \*\*Privacy Protection\*\*: All data is stored locally in the user's browser, ensuring user privacy. - [x] \*\*Exquisite UI Design\*\*: With a carefully designed interface, it offers an elegant appearance and smooth interaction. It supports light and dark themes and is mobile-friendly. PWA support provides a more native-like experience. - [x] \*\*Smooth Conversation Experience\*\*: Fluid responses ensure a smooth conversation experience. It fully supports Markdown rendering, including code highlighting, LaTex formulas, Mermaid flowcharts, and more. More features will be added when LobeChat evolves ### What Do G2 Reviewers Say About LobeChat? *AI-generated summary from verified user reviews* **Pros:** - Users find LobeChat's **easy setup** impressive, enabling effortless deployment and user-friendly chatbot creation. - Users value the **ease of use** of LobeChat, finding it effortless to build chatbots without technical skills. - Users value the **seamless integrations** of LobeChat, enhancing their experience with various customizable apps. - Users love the **customization options** of LobeChat, enhancing their experience with a user-friendly interface. - Users love the **ease of understanding** of LobeChat, making chatbot creation effortless for everyone. **Cons:** - Users express frustration over LobeChat's **limited language support** , primarily catering to English speakers and hindering accessibility. - Users experience **communication issues** due to limited integration tools and delays in support response times. - The **high pricing** of LobeChat poses challenges for small businesses due to numerous limitations. - Users experience **inefficient reporting** in LobeChat, with slow responses and inconsistent patterns affecting usability. - Users highlight **integration issues** with LobeChat, finding limitations in available tools and inconsistent support availability. #### What Are Recent G2 Reviews of LobeChat? **"[Best LLM platform](https://www.g2.com/survey_responses/lobechat-review-10588860)"** **Rating:** 5.0/5.0 stars *— Ujjwal S.* [Read full review](https://www.g2.com/survey_responses/lobechat-review-10588860) --- **"[High Performance, Vision Supported and Extensible Chat Software](https://www.g2.com/survey_responses/lobechat-review-10572315)"** **Rating:** 4.5/5.0 stars *— Jasjeet S.* [Read full review](https://www.g2.com/survey_responses/lobechat-review-10572315) --- ### 4. [QuickBlox](https://www.g2.com/products/quickblox/reviews) **Average Rating:** 4.9/5.0 **Total Reviews:** 7 **Product Description:** Easily integrate cutting-edge AI capabilities into your chat application with QuickBlox. Revolutionize your communication app by leveraging our advanced cloud communication backend platform. Whether you're developing B2B, B2C, or C2C communication apps, QuickBlox empowers you to deliver a user experience reminiscent of popular platforms like WhatsApp, Skype, and Viber, all in a matter of days. Our recipe for rapid implementation revolves around our pre-built cloud infrastructure and plug-and-play front-end app solutions, as exemplified by our customizable Q-Consultation App and UI Kits. Partner with QuickBlox and Q-Consultation to seamlessly connect your user base across multiple platforms, including robust support for iOS, Android, Web/Desktop, and more. [Quickblox](https://quickblox.com/) #### What Are Recent G2 Reviews of QuickBlox? **"[A Powerful Communication Solution with room to growth](https://www.g2.com/survey_responses/quickblox-review-10282770)"** **Rating:** 4.0/5.0 stars *— Vaibhav R.* [Read full review](https://www.g2.com/survey_responses/quickblox-review-10282770) --- **"[Best SDK for chatting (Private or Group) and video calling with notifications.](https://www.g2.com/survey_responses/quickblox-review-1368079)"** **Rating:** 5.0/5.0 stars *— Hardik H.* [Read full review](https://www.g2.com/survey_responses/quickblox-review-1368079) --- #### What Are G2 Users Discussing About QuickBlox? - [What is QuickBlox used for?](https://www.g2.com/discussions/what-is-quickblox-used-for) ### 5. [BharatBot](https://www.g2.com/products/bharatbot/reviews) **Average Rating:** 4.1/5.0 **Total Reviews:** 6 **Product Description:** Your Everyday Chatbot Partner | Unlocking Productivity & Growth with High-Performance Chatbots | No-Code Chatbot Platform | Elevate Customer Interactions with Advanced AI 🔍 About Me: Hello! I'm BharatBot, a leading chatbot platform designed to elevate customer interactions with advanced AI capabilities. I offer a no-code chatbot builder that combines simplicity, effectiveness, and a delightful user experience. Whether you're looking to build a chatbot yourself or want our expert team to do it for you, I've got you covered. From WhatsApp automation to marketing automation, I'm here to revolutionize the way businesses communicate. 🔗 Specialties: No-Code Chatbot Builder Advanced AI Capabilities with ChatGPT Outbound Bots for Proactive Engagement Analytics for Actionable Chatbot Insights Live Chat & Chat Widget Customization Enterprise Security & Easy Installation ### What Do G2 Reviewers Say About BharatBot? *AI-generated summary from verified user reviews* **Pros:** - Users find BharatBot's **ease of use** in multiple Indian languages makes it ideal for local entrepreneurs. **Cons:** - Users report occasional **performance issues** with BharatBot, experiencing lags that impact their overall experience. #### What Are Recent G2 Reviews of BharatBot? **"[One-stop AI Business Solutions!](https://www.g2.com/survey_responses/bharatbot-review-10367719)"** **Rating:** 5.0/5.0 stars *— Sharvil C.* [Read full review](https://www.g2.com/survey_responses/bharatbot-review-10367719) --- **"[Effective Chatbot Platform with Versatile Automation Tools](https://www.g2.com/survey_responses/bharatbot-review-10234370)"** **Rating:** 4.0/5.0 stars *— Madhu Yadav M.* [Read full review](https://www.g2.com/survey_responses/bharatbot-review-10234370) --- ### 6. [brandy.im](https://www.g2.com/products/brandy-im/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 12 **Product Description:** Meet Brandy - The Brand Interactions Platform Brandy combines AI assistants, chat-apps and live agents into a holistic workflow, where great customer experience goes along with up to 70% automation rate. Talk to your customers on your website and build relationship in messaging apps like Whatsapp, Instagram direct, Apple Messages for business and others. #### What Are Recent G2 Reviews of brandy.im? **"[Streamlined Customer Communication with Brandy platform](https://www.g2.com/survey_responses/brandy-im-review-8046157)"** **Rating:** 5.0/5.0 stars *— Maxim M.* [Read full review](https://www.g2.com/survey_responses/brandy-im-review-8046157) --- **"[Robust Chat Platform Delivering Outstanding Results](https://www.g2.com/survey_responses/brandy-im-review-8087542)"** **Rating:** 5.0/5.0 stars *— Igor D.* [Read full review](https://www.g2.com/survey_responses/brandy-im-review-8087542) --- ### 7. [Chaport](https://www.g2.com/products/chaport/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 21 **Product Description:** Chaport is an all-in-one messaging platform that provides a multi-channel live chat, chatbots, a knowledge base, and more. It helps businesses grow and thrive by providing them an easy way to engage with website visitors, get more qualified leads, boost sales, and improve customer service. Today Chaport is used by more than 30,000 teams all over the world. Why Chaport? Chaport offers you a set of powerful features to help you convert website visitors into loyal customers. Yet, it remains user-friendly and makes communication with customers as easy and enjoyable as chatting with friends. The installation process is simple and takes no more than 5 minutes. Just add a chat widget to your website and start answering your customers' questions. If you also need a chatbot, you can create it in minutes, thanks to Chaport's WYSIWYG chatbot builder. Key features: – Live chat: Talk to your customers in real time. – Chatbots: Let chatbots answer common questions and qualify leads. Offer instant help 24/7, even when your team is offline. – Knowledge base + FAQ bot: Provide your customers with a knowledge base and activate an FAQ bot to automatically suggest articles in the chat widget. – Integrations with Facebook, Viber, Telegram, etc.: Answer questions from all channels in one place. – Auto-invitations: Initiate more chats with your website visitors. – Saved replies: Prepare answer templates to frequently asked questions, answer in a few clicks, and save your time. – Typing insights: Read messages even before they are sent and answer faster. – Web-, desktop, and mobile apps: Chat with customers wherever you are. – Zapier & API: Integrate Chaport with your website more closely or connect it to third-party apps. – And much more... Sign up today and increase your sales! Free trial available. #### What Are Recent G2 Reviews of Chaport? **"[Chaport: Efficient Interactions, Exceptional Customer Service](https://www.g2.com/survey_responses/chaport-review-9045427)"** **Rating:** 5.0/5.0 stars *— Silence A.* [Read full review](https://www.g2.com/survey_responses/chaport-review-9045427) --- **"[Best WordPress Chat Plugin—Helpful Visitor Chat Support](https://www.g2.com/survey_responses/chaport-review-12520803)"** **Rating:** 5.0/5.0 stars *— Joseph G.* [Read full review](https://www.g2.com/survey_responses/chaport-review-12520803) --- #### What Are G2 Users Discussing About Chaport? - [What is Chaport used for?](https://www.g2.com/discussions/what-is-chaport-used-for) ### 8. [Hippo](https://www.g2.com/products/hippo/reviews) **Average Rating:** 3.9/5.0 **Total Reviews:** 19 **Product Description:** Hippo is a SaaS platform for all your customer engagement and marketing needs. It is used by 2000+ businesses across the globe. Hippo is a complete suite for engaging with your customers. You can provide them conversational support with help of chatbots, live chats, calls and automate marketing efforts to provide a personalized customer experience with omnichannel campaigns including emails, WhatsApp, SMS and push notifications. ### What Do G2 Reviewers Say About Hippo? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **helpful customer support** of Hippo, enhancing their overall experience with the product. - Users appreciate the **ease of use** of Hippo, benefiting from an intuitive UI/UX and helpful customer support. - Users value the **user-friendly interface** and appreciate the helpful customer success team in navigating features. - Users enjoy the **feature variety** of Hippo, finding it easy to use and well-supported by customer service. - Users find the **easy-to-use interface** and helpful customer success invaluable for a great experience. **Cons:** - Users report **bug issues** causing instability, as the focus on features leads to frequent breakdowns. - Users often face **stability issues** with Hippo, as its focus on features leads to frequent breakdowns. - Users report frequent **functionality issues** with Hippo, citing instability and breakdowns due to overwhelming feature focus. - Users experience **missing stability** in Hippo, as feature focus leads to frequent product breakdowns. - Users report **quality issues** with Hippo, noting instability and frequent breakdowns due to an emphasis on features. #### What Are Recent G2 Reviews of Hippo? **"[Very efficient and helpful.](https://www.g2.com/survey_responses/hippo-review-8514831)"** **Rating:** 5.0/5.0 stars *— Duduetsang M.* [Read full review](https://www.g2.com/survey_responses/hippo-review-8514831) --- **"[A quick and friendly way to take out home insurance](https://www.g2.com/survey_responses/hippo-review-8706885)"** **Rating:** 5.0/5.0 stars *— Andre B.* [Read full review](https://www.g2.com/survey_responses/hippo-review-8706885) --- ### 9. [Hubtype](https://www.g2.com/products/hubtype/reviews) **Average Rating:** 4.0/5.0 **Total Reviews:** 8 **Product Description:** Hubtype is paving the way towards a new era of communication in which brands communicate with their customers in a frictionless, meaningful and inspiring way. Hubtype empowers companies to embrace simple, meaningful and customer centric conversations at scale through conversational apps; a new technology that goes beyond chatbots and combines the best of graphical interfaces (like websites and mobile apps) that provide great UX and the best of messaging apps (such as WhatsApp, FB Messenger, etc) or webchat. ### What Do G2 Reviewers Say About Hubtype? *AI-generated summary from verified user reviews* **Pros:** - Users find Hubtype to be **extremely easy to use** , simplifying customer connections and enhancing work efficiency. - Users appreciate the **seamless communication** with Hubtype, enabling easy customer connections and enhanced team productivity. - Users find Hubtype enhances **customer success** by simplifying communication and enabling effective, engaging interactions. - Users find Hubtype's **easy creation** tools beneficial for designing engaging customer conversations with minimal coding. - Users love the **easy integrations** of Hubtype, enabling seamless connections and enhancing customer communication effortlessly. **Cons:** - Users find that Hubtype has **limitations in handling complex queries** , necessitating human support for detailed interactions. - Users report **functionality issues** with Hubtype, particularly when managing complex chatbot strategies and analysis. - Users report **performance issues** due to slow service response, risking bottlenecks under high demand with Hubtype. - Users find limitations in Hubtype’s **ability to handle complex chatbot strategies** , lacking detailed analysis of conversation paths. - Users face **chat functionality issues** with Hubtype, struggling with complex chatbot strategies and lack of detailed analysis. #### What Are Recent G2 Reviews of Hubtype? **"[A Chatty Bot for Happy Customers](https://www.g2.com/survey_responses/hubtype-review-10626486)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/hubtype-review-10626486) --- **"[Create chatbots for different social media platforms](https://www.g2.com/survey_responses/hubtype-review-10286724)"** **Rating:** 4.0/5.0 stars *— Direzione I.* [Read full review](https://www.g2.com/survey_responses/hubtype-review-10286724) --- ### 10. [Ivy & Ocelot](https://www.g2.com/products/ivy-ocelot/reviews) **Average Rating:** 4.3/5.0 **Total Reviews:** 47 **Product Description:** Ivy & Ocelot from Gravyty is an AI-powered student engagement platform that helps higher education institutions deliver personalized, proactive, and compliant student support -- across every stage of the student lifecycle. It unifies decades of proven AI innovation from Ivy.ai and Ocelot into a single unified platform that connects students, staff, and systems in one seamless experience. The Ivy & Ocelot unified platform enables colleges and universities to engage students through their preferred channels -- chat, SMS, WhatsApp, voice, email, and social media -- while maintaining institutional compliance and accessibility standards. The platform combines generative, retrieval and human-centered AI to deliver accurate, multilingual, and context-aware responses in real-time. Institutions such as Purdue University Northwest and Penn State University have achieved measurable results -- reducing call volume by up to 87%, increasing student satisfaction to 99%, and generating more than $3M in tuition-related ROI through improved enrollment and retention outcomes. Key capabilities include: - 24/7, multilingual AI support across web, chat, SMS, WhatsApp, telephony, and email - 30+ pre-built integrations with leading SIS, CRM, LMS, and IT systems (e.g., Banner, Salesforce, Canvas) - Institution-specific content auto-updated daily - Source-traceable, compliant responses (FERPA, SOC2, HIPAA, GDPR) - Analytics and engagement dashboards to identify gaps and patterns - Configurable virtual and live assistants for departmental workflows - Dedicated onboarding, training, and client success support Built specifically for higher education institutions, Ivy & Ocelot from Gravyty transforms how colleges and universities communicate, engage, and retain students -- creating connected, scalable experiences that meet modern student expectations. ### What Do G2 Reviewers Say About Ivy & Ocelot? *AI-generated summary from verified user reviews* **Pros:** - Users find Ivy & Ocelot incredibly **easy to use** , with accessible support and effective customer engagement tools. - Users commend the **excellent customer support** from Ivy & Ocelot, appreciating their accessibility and helpfulness. - Users appreciate the **accessibility and support** of Ivy & Ocelot, valuing regular training and individual assistance. - Users value the **accessible training and support** offered by Ivy & Ocelot, enhancing customer engagement and service quality. - Users commend the **easy implementation** of Ivy & Ocelot, ensuring a smooth experience with efficient support. **Cons:** - Users note the **inconsistent AI responses** of IvyQuantum, leading to confusion and delayed implementation experiences. - Users struggle with the **steep learning curve** for Ivy & Ocelot, complicating accessibility and delaying implementation. - Users report that the **bot functionality needs improvement** , with inefficient messaging and inconsistent responses causing frustration. - Users report **chat issues** with random responses from the bot, complicating user interactions and expectations. - Users find the **difficult learning curve** of Ivy & Ocelot hampers accessibility and delays implementation for teams. #### What Are Recent G2 Reviews of Ivy & Ocelot? **"[User-Friendly Setup and Curated Knowledge That Power Great Bot Conversations](https://www.g2.com/survey_responses/ivy-ocelot-review-12345437)"** **Rating:** 4.0/5.0 stars *— Ray K.* [Read full review](https://www.g2.com/survey_responses/ivy-ocelot-review-12345437) --- **"[Easy-to-Use Chatbot That Reduces Volume](https://www.g2.com/survey_responses/ivy-ocelot-review-12207449)"** **Rating:** 5.0/5.0 stars *— Tara L.* [Read full review](https://www.g2.com/survey_responses/ivy-ocelot-review-12207449) --- ### 11. [Langdock](https://www.g2.com/products/langdock/reviews) **Average Rating:** 5.0/5.0 **Total Reviews:** 8 **Product Description:** The Langdock platform unites the best of AI chat, assistants and enables you to implement the most complex AI based workflows. Completely model agnostic, secure and privacy compliant. ### What Do G2 Reviewers Say About Langdock? *AI-generated summary from verified user reviews* **Pros:** - Users value the **easy integration capabilities** of Langdock, allowing seamless implementation of various AI models. - Users appreciate the **ease of use** of Langdock, enabling even non-tech-savvy individuals to navigate it effortlessly. - Users appreciate the **easy integrations** of Langdock, simplifying connections to data sources and enhancing productivity. - Users value Langdock's **robust feature set** that enhances productivity and streamlines their daily workflow efficiently. - Users find Langdock a **time-saving platform** , enabling quick integration and automation for enhanced productivity and ease of use. **Cons:** - Users find the **difficult learning** curve for advanced features challenging when starting with Langdock. - Users find the **slight learning curve** of Langdock's advanced features challenging at first but manageable over time. - Users find the **slight learning curve** of Langdock's advanced features challenging when starting out. - Users note the **limited features** of Langdock, expressing hope for enhancements in future updates. - Users note the **absence of smaller features** in Langdock, expressing hope for future updates to address these gaps. #### What Are Recent G2 Reviews of Langdock? **"[Versatile AI Platform with Efficient Document Management](https://www.g2.com/survey_responses/langdock-review-12659542)"** **Rating:** 5.0/5.0 stars *— Mukul M.* [Read full review](https://www.g2.com/survey_responses/langdock-review-12659542) --- **"[The AI Assistant Platform That Finally Gets It Right](https://www.g2.com/survey_responses/langdock-review-10934651)"** **Rating:** 5.0/5.0 stars *— Sebastian S.* [Read full review](https://www.g2.com/survey_responses/langdock-review-10934651) --- ### 12. [Locobuzz](https://www.g2.com/products/locobuzz/reviews) **Average Rating:** 4.3/5.0 **Total Reviews:** 118 **Product Description:** Locobuzz is an AI-powered customer experience platform that helps brands manage their digital presence and customer interactions across multiple channels. It enables businesses to monitor social media, news, and online conversations in real time, respond to customer queries through a unified dashboard, and analyze sentiment and trends using advanced analytics. The platform also supports content publishing, workflow automation, and AI-driven response suggestions. By centralizing engagement, insights, and support, Locobuzz helps organizations improve response efficiency, strengthen brand reputation, and make data-driven decisions to enhance overall customer satisfaction and business performance. ### What Do G2 Reviewers Say About Locobuzz? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Locobuzz, benefiting from its simple interface and centralized dashboards. - Users find **Locobuzz's real-time alerts** invaluable for effective social media escalation handling and timely responses. - Users value the **wealth of features** in Locobuzz, which provide quick resolutions and valuable insights for ORM. - Users commend Locobuzz for its **streamlined efficiency** in managing customer interactions seamlessly across multiple platforms. - Users appreciate the **efficient customer support** of Locobuzz, enabling quick resolution of queries across platforms. **Cons:** - Users find the **slow loading times** frustrating, especially when generating responses and handling tickets effectively. - Users feel that **improvement is needed** in dashboard customization and AI functionality for better user experience. - Users find the **limited features** frustrating, wishing for more depth in reporting and analytics capabilities. - Users often face **login issues** , including delays, auto logouts, and limitations on simultaneous access. - Users face **performance issues** with Locobuzz, including lagging and slow response times during use. #### What Are Recent G2 Reviews of Locobuzz? **"[Unified Dashboard with AI Insights That Speeds Up Customer Engagement](https://www.g2.com/survey_responses/locobuzz-review-12523000)"** **Rating:** 4.0/5.0 stars *— Verified User in Financial Services* [Read full review](https://www.g2.com/survey_responses/locobuzz-review-12523000) --- **"[AI-Powered Locobuzz That Integrates Smoothly and Improves Project Communication](https://www.g2.com/survey_responses/locobuzz-review-12526389)"** **Rating:** 5.0/5.0 stars *— Prabhat D.* [Read full review](https://www.g2.com/survey_responses/locobuzz-review-12526389) --- #### What Are G2 Users Discussing About Locobuzz? - [What is Locobuzz used for?](https://www.g2.com/discussions/what-is-locobuzz-used-for) - 1 comment ### 13. [lookfor](https://www.g2.com/products/lookfor/reviews) **Average Rating:** 5.0/5.0 **Total Reviews:** 6 **Product Description:** lookfor is an AI-native customer experience agent for high-growth Shopify brands. lookfor provides multi-agent builder for brands, that said, you can create problem-specific agents to improve customer experience by automating your support workflow. To give an example, you can create Subscription Agent called Suzy, this agent looks after all subscription problems, and based on the instruction, she can pull the subscription profile, cancel subscription and update subscription details. This multi-agent system enables you to automate your support workflow, reduces your first response time in minutes, and drives positive reviews about your brand by asking a review at the moment of relief. lookfor's flexible MAS system also allows you to integrate any tool, including 3PL, Subscription, even Google Docs. lookfor reinvents the customer experience. ### What Do G2 Reviewers Say About lookfor? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **responsive customer support** from Lookfor, ensuring quick resolutions and a smooth setup experience. - Users love the **seamless and empathetic support** from Lookfor, transforming customer interactions and enhancing efficiency significantly. - Users value Lookfor for its **time-saving efficiency** , drastically reducing query response times and enhancing customer support. - Users value the **ease of use** with Lookfor, noting quick setup and responsive support for a seamless experience. - Users highlight the **exceptional speed** of Lookfor, drastically reducing response times and enhancing customer experience. **Cons:** - Users often face **buggy login issues** resulting in frustrating 404 errors during access to lookfor. #### What Are Recent G2 Reviews of lookfor? **"[Emotionally Intelligent AI Support That Scales NATPAT with a Human Touch](https://www.g2.com/survey_responses/lookfor-review-12253401)"** **Rating:** 5.0/5.0 stars *— Michael J.* [Read full review](https://www.g2.com/survey_responses/lookfor-review-12253401) --- **"[Fast and Reliable with Exceptional Support](https://www.g2.com/survey_responses/lookfor-review-12252244)"** **Rating:** 5.0/5.0 stars *— Sean M.* [Read full review](https://www.g2.com/survey_responses/lookfor-review-12252244) --- ### 14. [Louisebot](https://www.g2.com/products/louisebot/reviews) **Average Rating:** 4.3/5.0 **Total Reviews:** 6 **Product Description:** LouiseBot is your all-in-one chatbot platform—available 24/7 via text, voice, or video. Whether powered by advanced AI or guided manually, LouiseBot helps you get instant answers, resolve issues, and automate routine tasks—without requiring human intervention. Built on a rich, customizable knowledge base, LouiseBot delivers accurate, context-aware conversations across a variety of use cases: from customer support, lead generation, and HR onboarding, to internal process automation. Universal web integration means you can deploy LouiseBot on any website in minutes. No complex setup required. And with our AI-driven Human Clone technology, you can create a digital version of yourself that’s always on; ready to connect with your contacts, network, advertise, or simply chat. Your clone acts as your personal digital twin, engaging 24/7 and ensuring every visitor feels heard and valued. Combine this with our interactive VideoBot, and you can engage users with personalized video conversations that truly stand out and drive conversions. 💼 For digital agencies, our enterprise plan makes it easy to deploy and manage LouiseBots across multiple client websites; all from a single dashboard. Deliver more value, scale your services, and empower your clients with cutting-edge automation. ⚙️ Powerful features include: - Send media and attachments - Receive uploaded files - Insert clickable links - Use dynamic variables - Send HTTP requests and call webhooks - Trigger email notifications - Set advanced conditions and branching logic - Capture and qualify leads automatically - And so much more! ✅ Get started instantly with our forever-free plan ✅ Or try the full experience free for 14 days—no credit card required Experience the full power of an interactive chatbot, VideoBot, and always-on human clone—ready to engage your users anytime, anywhere. ### What Do G2 Reviewers Say About Louisebot? *AI-generated summary from verified user reviews* **Pros:** - Users find the **easy setup** of Louisebot extremely helpful for onboarding new members efficiently. - Users appreciate the **Human Clone option** as a significant advancement over other chatbots, enhancing site interactions. **Cons:** - Users report frequent challenges with **poor customer support** , making it difficult to get timely assistance when needed. #### What Are Recent G2 Reviews of Louisebot? **"[Amazing product in a time of need where AI is important](https://www.g2.com/survey_responses/louisebot-review-10413722)"** **Rating:** 4.5/5.0 stars *— Ermay D.* [Read full review](https://www.g2.com/survey_responses/louisebot-review-10413722) --- **"[Great chatbot for onboarding new members.](https://www.g2.com/survey_responses/louisebot-review-11006075)"** **Rating:** 5.0/5.0 stars *— Destini C.* [Read full review](https://www.g2.com/survey_responses/louisebot-review-11006075) --- ### 15. [Mercury](https://www.g2.com/products/mercury-ai-mercury/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 6 **Product Description:** Mercury is an easy-to-use, AI-based messaging and live-chat platform for customer experience automation. It enables businesses to provide impactful customer experiences with measurable outcomes on website chat, WhatsApp, and Facebook Messenger. Using conversational AI to take the burden of repetitive service requests off customer-facing teams, Mercury frees up live agents to focus on more complex use cases. Code-free integrations with CRM providers, e-commerce platforms, and conversation design tools allow for an easy connection with Mercury. It gives non-technical teams the ability to build sophisticated service automation with minimal setup overhead and quick time-to-market, and without per-seat charges for live-chat support agents. #### What Are Recent G2 Reviews of Mercury? **"[Fast and precice tool for developing your own, competent chatbots!](https://www.g2.com/survey_responses/mercury-review-4541152)"** **Rating:** 5.0/5.0 stars *— Max Johannes F.* [Read full review](https://www.g2.com/survey_responses/mercury-review-4541152) --- **"[Study project: Programming a chatbot for logistical processes](https://www.g2.com/survey_responses/mercury-review-4553092)"** **Rating:** 5.0/5.0 stars *— Verified User in Logistics and Supply Chain* [Read full review](https://www.g2.com/survey_responses/mercury-review-4553092) --- #### What Are G2 Users Discussing About Mercury? - [What are mercury files?](https://www.g2.com/discussions/mercury-what-are-mercury-files) - [What are mercury files?](https://www.g2.com/discussions/what-are-mercury-files) - [How do you use the Mercury program?](https://www.g2.com/discussions/how-do-you-use-the-mercury-program) ### 16. [Messangi](https://www.g2.com/products/messangi/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 15 **Product Description:** Messangi is a unified multichannel engagement platform designed to help enterprises, independent software vendors (ISVs), and business process outsourcing (BPO) companies connect their operational systems to the communication channels their customers prefer, including SMS, WhatsApp, RCS, Email, and Voice. This platform goes beyond traditional messaging solutions by treating communication as an integral part of business workflows rather than just a series of disconnected interactions. The product is particularly beneficial for organizations that require a comprehensive communications infrastructure. Messangi offers an API-first Communications Platform as a Service (CPaaS) tailored for developers, a No-Code Broadcast User Interface (UI) for operations teams, and a fully white-labeled multi-tenant platform for service providers looking to create their own branded engagement solutions. This versatility makes Messangi suitable for a wide range of industries, from telecommunications to customer service, where effective communication is crucial for operational success. One of the standout features of Messangi is its "Invisible Engine," which empowers BPOs and telecommunications companies to move away from reselling vendor-branded tools. Instead, they can utilize Messangi's white-label infrastructure to launch proprietary digital engagement platforms in a matter of days. This capability allows businesses to maintain control over their brand, client relationships, and profit margins, ultimately enhancing their market position. Messangi also addresses specific regional challenges, particularly in Latin America and the Caribbean, where it excels in solving the "last mile" problem that larger global companies often struggle with. The platform provides unmatched local route compliance, local billing, and hands-on WhatsApp Business onboarding, making it a valuable resource in high-friction markets. Additionally, Messangi facilitates workflow orchestration by allowing seamless transitions between AI-powered chatbots and live agents, as well as automating alerts and notifications directly from existing customer relationship management (CRM), enterprise resource planning (ERP), and billing systems. By consolidating their technology stack with Messangi, organizations can stop margin erosion caused by managing multiple disconnected messaging tools. The platform accelerates speed-to-market, enabling businesses to launch verified WhatsApp campaigns and create multi-tenant client environments significantly faster than traditional methods. Furthermore, Messangi helps companies scale without increasing headcount by deflecting tier-one support queries through integrated bots, allowing human resources to focus on high-value interactions. This combination of features positions Messangi as a comprehensive solution for modern communication challenges faced by enterprises today. ### What Do G2 Reviewers Say About Messangi? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Messangi, highlighting its user-friendly interface and excellent customer support. - Users value the **effective communication solutions** offered by Messangi, enhancing streamlined interactions with customers and improved performance. - Users commend the **excellent customer support** of Messangi, noting their quick, knowledgeable, and flexible assistance. - Users value the **flexibility** of Messangi, allowing for seamless adaptation and scalability across various projects and clients. - Users praise Messangi for its **effective solutions** that enhance communication and streamline performance across various channels. **Cons:** - Users find **reporting challenging** , preferring more detailed and accessible data integration directly within the dashboards. - Users find the **complex setup** of Messangi to be challenging, requiring special expertise for integration with other software. - Users suggest improving the **dashboard reporting** for better granularity and easier access to usage data. - Users find the **difficult setup** of Messangi daunting, often needing special expertise to integrate with other software. - Users find the **reporting capabilities inadequate** , as they desire more granularity directly in the dashboards. #### What Are Recent G2 Reviews of Messangi? **"[A reliable and agile ally for our communications](https://www.g2.com/survey_responses/messangi-review-11583112)"** **Rating:** 4.0/5.0 stars *— Verified User in Marketing and Advertising* [Read full review](https://www.g2.com/survey_responses/messangi-review-11583112) --- **"[Best platform for multi-channel communication with customers](https://www.g2.com/survey_responses/messangi-review-10062940)"** **Rating:** 5.0/5.0 stars *— Maria T.* [Read full review](https://www.g2.com/survey_responses/messangi-review-10062940) --- ### 17. [OnceHub](https://www.g2.com/products/oncehub/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 55 **Product Description:** OnceHub is a single platform to engage, screen, and schedule across phone and web channels. The right booking experience creates a solid first impression and prioritizes your team's time. OnceHub screens visitors for fit, matches them to the right expert, and delivers a polished, branded experience before the conversation even begins. Professional booking pages eliminate back-and-forth. Smart routing ensures only high-value conversations reach your calendar. When the office is closed, OnceHub stays open. Phone agents answer calls and book meetings around the clock. Web chatbots answer questions and route visitors to the right outcome. Financial advisors, healthcare providers, universities, coaches, and recruitment teams start every day with booked calendars and conversations that are already qualified. Every booking triggers the details automatically — video links, email & SMS notifications, and reminders created the moment a meeting is confirmed. One-on-one, multi-host, group, or concurrent meetings are all supported, with hosts pre-assigned or dynamically matched to the right person. Monitor team utilization, track booking performance, and identify where conversions are won or lost. Customizable dashboards give managers full visibility into every host, calendar, and meeting outcome across the organization. For enterprises in regulated industries, OnceHub maintains compliance with GDPR, FINRA, HIPAA, and FERPA. Tiered permissions, real-time utilization tracking, and full interaction visibility give operations teams the control they need without slowing anyone down. OnceHub works with the tools your team already runs on: Google and Microsoft calendars, Salesforce and HubSpot for CRM, Stripe and PayPal for payments, plus thousands more through automation platforms like Zapier, Make, and others. Start a free 14-day trial. No credit card required. ### What Do G2 Reviewers Say About OnceHub? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of OnceHub, appreciating its smooth integration and user-friendly design. - Users highlight the **s seamless integrations** of OnceHub with tools like Zoom and Google Calendar for effortless setup. - Users value the **easy integrations** with tools like Zoom and Google Calendar, enhancing their experience significantly. - Users commend the **easy setup** of OnceHub, allowing seamless integration with their workflows and tools. - Users commend the **extensive feature set** of OnceHub, valuing its seamless integrations and user-friendly design. **Cons:** - Users find the **difficult learning** curve challenging initially due to non-intuitive features and terminology, but improve over time. - Users find the **learning curve steep** , as the process and terminology can be initially confusing. - Users find the **limited features** of OnceHub restrict their booking flexibility and compliance during scheduling. - Users express disappointment in the **missing features** of OnceHub, particularly the lack of booking approval and date flexibility. - Users struggle with **appointment scheduling issues** , often leading to back-to-back appointments that limit flexibility. #### What Are Recent G2 Reviews of OnceHub? **"[Flexible Scheduling, Almost Perfect Experience](https://www.g2.com/survey_responses/oncehub-review-11777336)"** **Rating:** 4.5/5.0 stars *— Susan D.* [Read full review](https://www.g2.com/survey_responses/oncehub-review-11777336) --- **"[Effortless Setup and Seamless Integrations Make This a Standout](https://www.g2.com/survey_responses/oncehub-review-12077184)"** **Rating:** 5.0/5.0 stars *— Matthew A.* [Read full review](https://www.g2.com/survey_responses/oncehub-review-12077184) --- #### What Are G2 Users Discussing About OnceHub? - [What is a booking link?](https://www.g2.com/discussions/what-is-a-booking-link) - [How much does ScheduleOnce cost?](https://www.g2.com/discussions/how-much-does-scheduleonce-cost) - [What is ScheduleOnce?](https://www.g2.com/discussions/what-is-scheduleonce) ### 18. [STAN AI](https://www.g2.com/products/stan-ai/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 6 **Product Description:** STAN's AI Assistant is specifically developed for community associations and HOA managers. It responds to homeowners instantly to answer questions related to account balance, service requests, amenity booking, document retrieval, etc. STAN is available from various channels like text, web chat, email and voice. We also offer amazing features like notice generator, outbound blaster, and more! You can explore our complete tools and features from our website at www.stan.ai #### What Are Recent G2 Reviews of STAN AI? **"[Saves me time!](https://www.g2.com/survey_responses/stan-ai-review-8621589)"** **Rating:** 5.0/5.0 stars *— Therese E.* [Read full review](https://www.g2.com/survey_responses/stan-ai-review-8621589) --- **"[Great in Today's Busy World](https://www.g2.com/survey_responses/stan-ai-review-8659548)"** **Rating:** 4.5/5.0 stars *— Lauren W.* [Read full review](https://www.g2.com/survey_responses/stan-ai-review-8659548) --- ### 19. [Verge AI](https://www.g2.com/products/verge-ai/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 6 **Product Description:** Verge AI provides specialized AI chatbot solutions tailored to businesses facing challenges in automating operations, enhancing customer service, and optimizing access to information. By developing custom AI chatbots, Verge AI helps businesses automate their operations and customer service, and offers instant access to necessary information. Their chatbots are trained on a corpus of knowledge based on each company's specific data, enabling them to answer questions quickly and accurately. Built on Microsoft technology and Azure Open AI, Verge AI's chatbot solutions are reliable, secure, and offer high uptime. The company also ensures compliance with industry standards like POPIA and GDPR to safeguard data privacy. ### What Do G2 Reviewers Say About Verge AI? *AI-generated summary from verified user reviews* **Pros:** - Users find Verge AI's **ease of understanding** invaluable, appreciating its simple interface and quick, clear guidance. - Users enjoy the **ease of use** of Verge AI, benefiting from its quick setup and clear, helpful suggestions. - Users value the **time-saving suggestions** of Verge AI, enhancing their writing efficiency and clarity significantly. - Users value the **time-saving writing assistance** of Verge AI, enhancing clarity and easing the writing process significantly. - Users value the **speed and efficiency** of Verge AI, enabling quick writing assistance and idea generation. **Cons:** - Users find that AI responses can be **too general** , requiring additional detail for more specific information and accuracy. - Users find **unclear understanding** in Verge AI, often requiring additional details for more specific answers. #### What Are Recent G2 Reviews of Verge AI? **"[A Time-Saver for Writing and Idea Generation](https://www.g2.com/survey_responses/verge-ai-review-12386794)"** **Rating:** 4.0/5.0 stars *— Siyad C.* [Read full review](https://www.g2.com/survey_responses/verge-ai-review-12386794) --- **"[Great chatbot tool](https://www.g2.com/survey_responses/verge-ai-review-9139647)"** **Rating:** 5.0/5.0 stars *— Sayan D.* [Read full review](https://www.g2.com/survey_responses/verge-ai-review-9139647) --- ### 20. [VoiceGenie.ai](https://www.g2.com/products/voicegenie-ai/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 6 **Product Description:** VoiceGenie.ai is a voice-based customer service and sales automation tool for revenue acceleration and improved customer experience. Breaking the global language barriers, voice bots powered by VoiceGenie speak 100+ languages and deliver humanized voice interactions every single time. Unlike the traditional IVRs & rule-based voice bots, VoiceGenie focuses on positive outcomes, delivering intelligent goal-driven conversations, converting prospects to leads and leads to loyal customers. Its generative capabilities and emotional intelligence helps it understand customer sentiments and respond with empathy everytime. It also handles precise human commands like adjusting pitch, volume, or repeating sentences whenever the customer asks for it. Via voice cloning, it also lets you choose the voice in which you want your voice assistant to talk to your customers. VoiceGenie deploys across Android, iOS, Web, PSTN, and VoIP seamlessly. It safeguards data and takes customer privacy seriously. With its full-fledged customer service, enhanced lead qualification, smoother onboarding process, and scalability, VoiceGenie is suitable for businesses looking to strengthen their operations, boost their revenue, and build lasting customer relationships. #### What Are Recent G2 Reviews of VoiceGenie.ai? **"[As good as creating a bot of yourself](https://www.g2.com/survey_responses/voicegenie-ai-review-8921526)"** **Rating:** 4.5/5.0 stars *— Kanan T.* [Read full review](https://www.g2.com/survey_responses/voicegenie-ai-review-8921526) --- **"[Powerful AI voice assistants](https://www.g2.com/survey_responses/voicegenie-ai-review-8854691)"** **Rating:** 4.0/5.0 stars *— Harsh Kumar S.* [Read full review](https://www.g2.com/survey_responses/voicegenie-ai-review-8854691) --- ### 21. [Zaion](https://www.g2.com/products/zaion/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 6 **Product Description:** Imagine if you walked into a bank without an ATM. You’d have to wait in line for your turn with a teller to resolve a transactional issue. You wouldn’t stay long. Neither would that bank’s tellers. The same frustration remains today in client services. People are tired of waiting for simple requests & want things done fast. Advisors want to solve real problems & create shared value with their customers. At Zaion, we’ve built intelligent virtual agents who are able to replicate with 100% fidelity advisors’ abilities to greet & understand your customers’ requests. Our agents automate one in three conversations—we detect more emotional conversations so customers & advisors can treat each other with all the empathy & humanity that they deserve. Zaion handles a million conversations a month for Global 2000 customers—& puts the customer & the relationship front & center. #### What Are Recent G2 Reviews of Zaion? **"[An agile, friendly and reliable partner over the past years](https://www.g2.com/survey_responses/zaion-review-4764918)"** **Rating:** 4.5/5.0 stars *— Daniel M.* [Read full review](https://www.g2.com/survey_responses/zaion-review-4764918) --- **"[A reliable partner](https://www.g2.com/survey_responses/zaion-review-4825309)"** **Rating:** 5.0/5.0 stars *— Verified User in Insurance* [Read full review](https://www.g2.com/survey_responses/zaion-review-4825309) --- #### What Are G2 Users Discussing About Zaion? - [What is Zaion used for?](https://www.g2.com/discussions/what-is-zaion-used-for) ### 22. [AtlasRTX](https://www.g2.com/products/atlasrtx/reviews) **Average Rating:** 5.0/5.0 **Total Reviews:** 5 **Product Description:** Founded in 2016 in Park City, UT, AtlasRTX is the leading AI-powered digital assistant solution, building sophisticated Real-Time Experience programs for global enterprise organizations such as HPEHewlett Packard Enterprise (HPE), Dell Technologies, and Purdue University’s Krannert School of Business, among others. AtlasRTX’s RTX platform combines advanced AI digital assistants, messaging and human-augmented engagement to transform the way firms brands connect with, and delight, their customers. #### What Are Recent G2 Reviews of AtlasRTX? **"[Power of AI that change your outlook towards Business forever](https://www.g2.com/survey_responses/atlasrtx-review-7615436)"** **Rating:** 5.0/5.0 stars *— Sayam R.* [Read full review](https://www.g2.com/survey_responses/atlasrtx-review-7615436) --- **"[Changed our business forever!](https://www.g2.com/survey_responses/atlasrtx-review-4911870)"** **Rating:** 5.0/5.0 stars *— Chris H.* [Read full review](https://www.g2.com/survey_responses/atlasrtx-review-4911870) --- #### What Are G2 Users Discussing About AtlasRTX? - [What is AtlasRTX used for?](https://www.g2.com/discussions/what-is-atlasrtx-used-for) ### 23. [BotSpice](https://www.g2.com/products/botspice/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 5 **Product Description:** BotSpice is an AI & NLP powered DIY chatbot platform. BotSpice offers you a no-code platform wherein building a chatbot is easy and takes little to no effort. Speed up customer resolutions, qualify leads, and grow your pipeline with fully customizable chatbots. You can now create a fully functional chatbot without writing a single line of code. With our codeless website chatbot builder, all you need to do is create a flow for your chatbot using our drag-and-drop interface and type in your bot response. ### What Do G2 Reviewers Say About BotSpice? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of BotSpice, finding it accessible and beginner-friendly for creating multilingual bots. - Users appreciate the **easy integrations** of BotSpice, enabling effortless connections with various messaging applications. - Users value the **seamless integration** of BotSpice with popular messaging applications and its multilingual bot capabilities. - Users find BotSpice extremely **helpful** , especially for easy navigation and responding to emails without technical skills. - Users value the **customization options** of BotSpice, allowing flexibility in integrating and developing multilingual bots. **Cons:** - Users find BotSpice to be **expensive** , making it a concern for small startups and businesses. - Users highlight the **high pricing** of BotSpice as a significant concern, with most features not being free. - Users experience **performance issues** with BotSpice, particularly lagging when creating flows, which affects usability. #### What Are Recent G2 Reviews of BotSpice? **"[Wonderful software for creating bots](https://www.g2.com/survey_responses/botspice-review-10669316)"** **Rating:** 5.0/5.0 stars *— Aastha K.* [Read full review](https://www.g2.com/survey_responses/botspice-review-10669316) --- **"[Wonderful tool for creating and deploying Bots](https://www.g2.com/survey_responses/botspice-review-10614721)"** **Rating:** 5.0/5.0 stars *— Rocky S.* [Read full review](https://www.g2.com/survey_responses/botspice-review-10614721) --- ### 24. [Chatbot Builder](https://www.g2.com/products/chatbot-builder/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 5 **Product Description:** Chatbot Builder makes it easy to build and train AI chatbots that promptly answer user queries - supercharging your sales and support conversations. Get powerful AI support automation and lead capture with Chatbot Builder. Enable customers to immediately engage with personalized, comprehensive customer support and sales guidance without human intervention. Chatbot Builder's AI chatbots can analyze CRM and external data to provide accurate responses and recommendations for customers’ unique needs. ### What Do G2 Reviewers Say About Chatbot Builder? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** in Chatbot Builder makes creating AI chatbots simple and efficient. - Users find the **easy creation process** of Chatbot Builder enhances efficiency for sales and support teams. - Users commend the **ease of use** in creating chatbots, simplifying feature selection and message setup. - Users benefit from the **helpfulness** of Chatbot Builder, allowing teams to focus on more complex customer interactions. **Cons:** - Users find it challenging to gain **insight into user interactions** , making it hard to improve chatbot performance effectively. - Users often find the **unclear understanding** of user interactions makes monitoring and improvement challenging with the Chatbot Builder. #### What Are Recent G2 Reviews of Chatbot Builder? **"[Easiest chatbuilder with customized features](https://www.g2.com/survey_responses/chatbot-builder-review-10361118)"** **Rating:** 5.0/5.0 stars *— Vikash M.* [Read full review](https://www.g2.com/survey_responses/chatbot-builder-review-10361118) --- **"[Innovative and Cutting Edge Technology, empowering our sales and customer support](https://www.g2.com/survey_responses/chatbot-builder-review-9669207)"** **Rating:** 5.0/5.0 stars *— Akshat R.* [Read full review](https://www.g2.com/survey_responses/chatbot-builder-review-9669207) --- ### 25. [CHATTERgo](https://www.g2.com/products/chattergo/reviews) **Average Rating:** 4.0/5.0 **Total Reviews:** 5 **Product Description:** Introducing CHATTERgo, your AI Store Concierge and Product Consultant that address customer needs and boosts sales. CHATTERgo is a transformative AI conversational solution aimed at enhancing the shopping experience on your store. Unlike traditional e-commerce in-site search that relies on exact keyword matches, CHATTERgo leverages ChatGPT and vector-based search technologies to find most relevant product data and content. CHATTERgo can also handle both customer service related requests such as order fulfilment status, making CHATTERgo your 24/7 store concierge. ### What Do G2 Reviewers Say About CHATTERgo? *AI-generated summary from verified user reviews* **Pros:** - Users highly value the **reliable customer support** of CHATTERgo, which enhances user experience and satisfaction. - Users appreciate the **ease of implementation** of CHATTERgo, enhancing user experience with straightforward setup and support. - Users find CHATTERgo **extremely helpful** for product searches, thanks to its informative AI-powered Virtual Associates. **Cons:** - Users face **slow loading times** and a poor UI that complicate product detection, hindering their overall experience. #### What Are Recent G2 Reviews of CHATTERgo? **"[CHATTERgo Experience review](https://www.g2.com/survey_responses/chattergo-review-11147365)"** **Rating:** 4.0/5.0 stars *— Sanam R.* [Read full review](https://www.g2.com/survey_responses/chattergo-review-11147365) --- **"[Simple, Fast, and Reliable Team Communication Tool](https://www.g2.com/survey_responses/chattergo-review-11350702)"** **Rating:** 4.0/5.0 stars *— Abhay Deep P.* [Read full review](https://www.g2.com/survey_responses/chattergo-review-11350702) --- ## What Is Chatbots Software? [Conversational Intelligence Software](https://www.g2.com/categories/conversational-intelligence) ## What Software Categories Are Similar to Chatbots Software? - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Live Chat Software](https://www.g2.com/categories/live-chat) - [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) --- ## How Do You Choose the Right Chatbots Software? ### What You Should Know About Chatbots Software ### What are Chatbots? Chatbots are impacting every aspect of how businesses communicate with people. Although chatbots are still in the early days, they have grown and developed in leaps and bounds. Chatbots—also known as digital assistants, virtual assistants, virtual agents, interactive agents, and more—have gone from being a simple conversational interface where the user would input text and receive a canned response, to a robust tool where users can converse with a computer via text or voice and receive bespoke responses based on the given context. This advancement is due largely to the rise of artificial intelligence and [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp), as well as improvements in computing power. However, the rise of chatbots should not be viewed in a vacuum. Messaging, in general, has arisen as a preeminent form of communication, and as such, it should come as no surprise that people want a faster and more accessible way to get information. Chatbots can get them that information quickly and can help companies fulfill this desire. With the use of machine learning and deep learning, chatbots can grow intelligently and understand a wider vocabulary and colloquial language, as well as provide more precise and correct responses to requests. Through providing information and conducting specific tasks, whether external, customer-facing requests or internal, employee-facing requests, chatbots can augment humans’ abilities. #### What Types of Chatbots Exist? The manner in which a user might interact with a chatbot can differ, especially as it relates to the sophistication of the chatbot’s conversational abilities and the degree to which a human might need to step in when the chatbot is not able to respond to a particular query in a reasonable manner. **Button-based bots** Users interact with these chatbots through menus and buttons. **Keyword recognition-based chatbots** Users interact with these chatbots through text or speech and the bot responds based on certain pre-programmed keywords. **Contextual chatbots** Users interact with these chatbots in a natural, conversational manner and the bot responds appropriately, thanks to advanced NLP software techniques. ### What are the Common Features of Chatbots? To fully evaluate a chatbot, it should fulfill the task that it has been programmed to do in an efficient and effective way. Here are some criteria through which it can be evaluated. **Emotional intelligence:** In any conversational context, it is critical that each speaker responds to the other in an emotionally intelligent manner, paying careful attention to the emotional state of the other. This is no less true with a chatbot. The best chatbots on the market respond to the user in a way that is commensurate with their emotional state. **Conversational ability:** As the name implies, chatbots should be able to chat in a way that is natural and fluent, understanding the intent of what was said and responding appropriately. **Broad knowledge base:** Good chatbots are well integrated with a host of business systems or knowledge bases, giving them the ability to answer questions correctly and contextually. **Personal:** Stellar chatbots connect to the user in a way that is bespoke and tailored to the individual. They take in personal information in a safe and secure manner and output a response which befits the question as well as the questioner. **Personality:** Boring chatbots might work in some cases, but adding a bit of zest and personality can help unlock the full potential of these conversational agents. When a chatbot has a touch of sass, the conversation is enriched and enlightened, thus raising the level and sophistication of the conversation. ### What are the Benefits of Chatbots? Chatbots affect any touchpoint where businesses communicate with people. Therefore, there are many key reasons a company might deploy a chatbot for a given use case. Chatbots aren’t just useful for website visitors, app users, and customers, but businesses as well. Below are a few reasons why businesses may decide to use chatbots. **More people are ready to use chatbots:** At least in certain circumstances, consumers actually prefer using chatbots for quick communication with brands. People are in front of their computer and phone screens now more than ever, so it makes sense to provide them with a service they can access with their fingertips. **They never take a day off:** Bots are not constrained to traditional work hours or time zones. So, if one approaches the bot with a basic issue at odd hours, it can be resolved within minutes. **Knowledge acquisition:** Chatbots can be used to help visitors sign up for marketing newsletters, register for webinars, schedule appointments, and even guide customers to a landing page or e-commerce site to finalize transactions. ### Who Uses Chatbots? Chatbots, as a multi-purpose, many-featured solution, can be utilized by various business users.  **Marketers** : Marketers are always looking to connect and engage with customers and potential customers. Some channels which they utilize include SMS, email, and telephone. Through conversational solutions, like chatbots, marketers can connect in an automated manner, which would help increase their scale and scope. **Customer support:** When one has issues with a product or service, they want to be able to engage with the business in whatever channel they desire. As such, businesses across industries are developing solutions, such as chatbots, to ensure that they are always available. With chatbots, they are able to provide 24/7 support and services to employees and customers. **Human resources:** Employees frequently have questions for their human resources (HR) team, sometimes known as employee success. These questions range from benefits to paid time off (PTO) to salary-related queries. Although it is important to keep the human in human resources, chatbots can provide a channel in which employees can ask questions and receive answers immediately. ### What are the Alternatives to Chatbots? As mentioned, chatbots are making an impact across industries as well as business functions. Therefore, it is only natural that they integrate with a host of different software. Here are some different types of software that are either directly related to or can be integrated with chatbots. [Bot platforms](https://www.g2.com/categories/bot-platforms) **:** Chatbots are a great solution when users are looking for a chatbot that they can use off the shelf, with little to no development or coding experience necessary. However, companies looking to build their own chatbot can benefit from bot platforms, which are tools used to build and deploy interactive chatbots. These platforms provide development tools such as frameworks and API toolsets for customizable bot creation. [Intelligent virtual assistant](https://www.g2.com/categories/intelligent-virtual-assistants)[s software](https://www.g2.com/categories/intelligent-virtual-assistants) **:** If a company has more time and energy, as well as fiscal resources, it is wise for them to explore intelligent virtual assistants (IVAs), which provide the same basic capabilities of chatbots and more. With IVAs, users are enabled to have natural conversations via a host of different channels to solve their business problems. In addition, this advanced software has the ability to use the conversations to update systems such as a CRM, an ERP, or human resource management systems. #### Software Related to Chatbots The following solutions can be used in conjunction with chatbots to automate business operations and further advance digital transformation: [Help desk software](https://www.g2.com/categories/help-desk) **:** Customer service is a major use case for chatbots. Help desk software, which is designed to provide a customer with information and support regarding a company’s products or services, is extensively including chatbot functionality or the ability to integrate with chatbots. [Productivity bots software](https://www.g2.com/categories/productivity-bots) **:** Users looking to increase the productivity of software they are using should look to productivity bots to help them achieve this goal. Productivity bots work as add-ons to software tools, providing additional features, organization, or automation on top of the foundational features of the product. When a bot is connected to a software platform, it boosts the utility of the existing tool that the team already uses. [Natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp): NLP software allows applications to interact with human language using a deep learning algorithm. NLP algorithms input language and can give a variety of outputs based on the learned task NLP algorithms can provide voice recognition and natural language generation, which converts data into understandable human language. Some examples of NLP uses include chatbots, translation applications, and social media monitoring tools that scan social media networks for mentions. ### Challenges with Chatbots A software can come with its own set of challenges. Chatbots, which are changing many industries and use cases (such as customer support and e-commerce), have some key issues which one should keep in mind. **Preference for human agents:** Although chatbots are great at many tasks, some contexts, such as those which require a significant amount of empathy, may be better served by a human agent. **Handoffs to humans:** There might come a time when a chatbot does not have an answer to a question from the user. It is critical that the system is designed in a way to successfully resolve this problem. Typically, the best way to solve this is to transition the user to a human agent. ### Which Companies Should Buy Chatbots? Chatbots are positively affecting industries from travel to retail, as well as business functions such as HR. Within these industries, the roles can significantly vary as to who most commonly engages with chatbots. **Hospitality:** The hospitality industry is being transformed by chatbots, with businesses using them to increase customer loyalty through on-demand support and personalized service. Other uses of chatbots in the hospitality sector include taking reservations, enabling personalized services like preferred room features or local restaurant recommendations supporting customer engagement and retention. **Retail:** Retail and e-commerce stand to benefit greatly from the deployment of chatbots to enhance customer engagement and drive sales. Chatbots can also deliver a personalized e-commerce experience for customers. **Travel:** The travel sector is adopting chatbots to assist customer bookings, provide customer support, resolve complaints, and act as a personal assistant to customize a traveler’s itinerary. ### How to Buy Chatbots When looking to deploy a chatbot solution, businesses should start by investigating their various channels, such as messaging platforms, emails, and websites. Chatbots can be deployed across any and all of these platforms. Through analyzing these channels—e.g., discovering response rates, most popular channels, etc.—users can best understand their performance and how chatbot solutions can supercharge them. #### Requirements Gathering (RFI/RFP) for Chatbots Whether a company is purchasing chatbots for the first time or looking to replace their current system, G2.com can assist them with the selection process. First, buyers should evaluate the need for chatbots and determine what functionality will be most useful for the business.  Some initial questions which should be asked include: - Which are the channels that are supported? - How long does it take to set up? - How easy is it to script the chatbots? - How is the offering priced? #### Compare Chatbots **Create a long list** Evaluating vendors should start with a long list, which will help to determine whether or not a given solution is a good fit. With a long list, one creates a broad list of tools that align with one’s business goals. So that there is a level playing field, it is important to ask the same set of questions to each seller. **Create a short list** Next, a whittling down should take place. Through pointed questions, demos, and trials, one can go from a long list to a short one. Although this will differ for each business and use case, three to five products are typically a good number. With this list in hand, businesses can produce a matrix to compare the features and pricing of the various solutions. **Conduct demos** To ensure the comparison is thoroughgoing, the user should demo each solution on the short list with the same use case and datasets. This will allow the business to evaluate like for like and see how each vendor stacks up against the competition. #### Selection of Chatbots **Choose a selection team** Before getting started, it's crucial to create a winning team that will work together throughout the entire process, from identifying pain points to implementation. The software selection team should consist of members of the organization who have the right interest, skills, and time to participate in this process. A good starting point is to aim for three to five people who fill roles such as the main decision maker, project manager, process owner, system owner, or staffing subject matter expert, as well as a technical lead, IT administrator, or security administrator. In smaller companies, the vendor selection team may be smaller, with fewer participants multitasking and taking on more responsibilities. **Negotiation** Just because something is written on a company’s pricing page, does not mean it is fixed (although some companies will not budge). It is imperative to open up a conversation regarding pricing and licensing. For example, the vendor may be willing to give a discount for multi-year contracts or for recommending the product to others. **Final decision** After this stage, and before going all in, it is recommended to roll out a test run or pilot program to test adoption with a small sample size of users. If the tool is well used and well received, the buyer can be confident that the selection was correct. If not, it might be time to go back to the drawing board. ### Chatbots Trends In addition, artificial intelligence techniques such as NLP software help make chatbot solutions easier to use and more powerful, providing more accurate results. Below are the trends relevant to this software. **Conversational interfaces** In general, users are looking to conversational interfaces to get answers to their burning questions. For example, they are looking to query their data in a more natural way. Since natural language understanding has improved, people can talk to their data, finding and exploring insights using natural, intuitive language. With this powerful technology, users can focus on discovering patterns and finding meaning hidden in the data as opposed to memorizing SQL queries. Data-focused businesspeople, like data analysts, can benefit from conversational interfaces like chatbots. Users can uncover the material they are looking for using intuitive language. Intuitive methods of querying data mean a larger user base that can access and make sense of company data. **Voice** Voice is a primal method of interacting with others. It is only natural that we now converse with our machines using our voice and that the platforms for said voicebots have seen great success. Voice makes technology feel more human and allows people to trust it more. Voice will prove to be an important natural interface that mediates human communication and relationships with devices, and ultimately, within an AI-powered world. **Artificial intelligence** AI is quickly becoming a promising feature of many, if not most, types of software. With machine learning, end users can identify patterns in data, allowing them to make sense of content and help them understand what they are seeing. This pattern recognition is fueling the rise of more powerful, contextually-aware chatbots.