Products

Alvaria CXP empowers enterprises to deploy contact center & customer engagement self-service solutions on voice (IVR), text/messaging (chatbots), and mobile channels (disposable apps) with a design-once-deploy-anywhere approach.

The EdgeTier platform is a complete customer conversation analytics platform that helps brands dramatically improve their customer experience through the insights hidden within their support and survey messages. It's hard to manage high-volume, fast-paced, multi-lingual customer conversations in B2C environments. There is relentless pressure to meet service level agreements, continually improve customer satisfaction, and report insights back to the business. Operations managers and customer expe

ClockShark is a time tracking and scheduling software built for construction, field service and franchises that want a simpler way to track mobile employee time, run payroll quickly and accurately, and understand job costs. Over 4,000 customers have replaced the hassle of paper timesheets with software that makes it easier to run their business and keeps accountants happy.

Autocalls AI is a platform for automating phone calls with voice AI Agents. Features no-code builder, integration with popular tools, +40 languages and white labelling.

Live Chat with team-management, proactive messages and shopping cart integration. Simple swimlane-view for the operator to recognise the most potential visitors and visitors with products in shopping cart.

Our Cloud-Delivered Security Services are natively integrated, offering consistent best-in-class protection everywhere. Backed by our world-renowned Unit 42® Threat Research team, this one-of-a-kind protection uses the network effect of 65,000 global customers to share intelligence from all threat vectors to stop known, unknown and zero-day threats 180X faster than any other platform or point solution.

Transmon is India’s leading quality monitoring tool for automating and digitizing the entire quality monitoring framework for multiple communication channels (Voice/Non-Voice/In-store) across all customer experience (CX) touchpoints. Transmon is an End to End Quality Measurement, Management and Improvement Solution for Customer Service verticals. Approx. 60,000 TransMon licenses in use across India & International market.

Instagram for Business is a platform designed to help businesses of all sizes connect with their target audience, build brand awareness, and drive sales through visual storytelling. By leveraging Instagram's extensive user base, businesses can showcase their products and services, engage with customers, and create a compelling online presence. Key Features and Functionality: - Business Profile: Convert your personal Instagram account to a business profile to access features like contact inform

Lyzr Agent Studio is a no-code/low-code platform that enables enterprises to easily build and deploy AI-powered agents. Built on the Lyzr Agent Framework which is the first and only agent framework to natively incorporate safe and responsible AI in the core agent architecture, Lyzr allows you to build production-grade agents that are highly reliable. This will ensure the ethical and safe use of AI, crucial for enterprises in the Banking, Financial Services, and Insurance industries. With n

InRule’s Decision Platform, including its business rules management system (BRMS), helps IT and business users understand and automate decisions – without code. InRule has been delivering measurable results, including increased productivity, revenue and customer service, to enterprises since 2002.

Knock is an innovative B2B engagement platform designed to transform website traffic into meaningful sales conversations by eliminating traditional forms and delays. By enabling instant, frictionless interactions across multiple channels, Knock empowers sales and marketing teams to connect with potential buyers in real time, enhancing lead conversion rates and accelerating pipeline growth. Key Features and Functionality: - Instant Multi-Channel Engagement: Facilitates immediate conversations t

elevio offers self service support for Saas companies.

ChatBeacon AI is an all-in-one customer service platform powered by advanced AI, designed to deliver seamless, personalized, and efficient customer interactions. With features like 24/7 AI chatbots, live chat, video support, co-browsing, and multilingual capabilities, ChatBeacon ensures your business stays responsive across time zones. Its intelligent tools streamline operations by automating repetitive tasks, analyzing customer behavior, and providing actionable insights—all while maintaining a

Know when you’re needed without sifting through tickets. Stylo prioritizes the most pressing customer issues for you in seconds. Never miss a critical moment. How does it work? Without leaving Zendesk, Stylo scans every support ticket and lets you know how that customer is feeling- Frustrated? Delighted? And flags the most urgent tickets. So you never miss a critical moment (or VIP customer). If you want to Stop long wait times caused by ticket escalations Stop spending hours updating tags

Checkfront makes it easy to manage bookings and customers in a unified tool set, while seamlessly integrating into popular services that empower your business.

YouTube Advertising is a dynamic platform that enables businesses to reach a vast audience through targeted video content. With over two billion monthly active users, YouTube offers unparalleled opportunities for brands to engage with potential customers across various devices, including computers, mobile phones, TVs, and game consoles. By leveraging YouTube's diverse ad formats and advanced targeting options, advertisers can effectively promote their products or services to a global audience.

Cisco Finesse is a next-generation agent and supervisor desktop solution designed to enhance the customer service experience by providing a collaborative and user-centric interface. This browser-based platform integrates traditional contact center functions into a thin-client desktop, eliminating the need for client-side installations and reducing total cost of ownership. Finesse offers seamless integration with the Cisco Collaboration portfolio and supports open web 2.0 APIs, allowing for low-c

Kapittx is a Software-as-a-Service (SaaS) platform to automate the critical process of Accounts Receivables or Debtors. It enables various stakeholders like Sales, Accounts, Logistics and Customers to collaborate effectively and get paid faster. Founded in 2019, by veterans in Payments, Finance and Technology domains, Kapittx is built to integrate with your existing processes seamlessly. The easy-to-use interface, enables businesses in diverse fields like manufacturing, services, technology, tra

Simple and easy chat platform for sales and support for mobile and web - already used by 1000+ businesses daily

Enghouse Interactive specializes in software and services designed to transform contact centers (including work from home agents) into a growth engine for businesses globally.