# Hippo Reviews **Vendor:** Jungleworks **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 3.9/5.0 **Total Reviews:** 19 ## About Hippo Hippo is a SaaS platform for all your customer engagement and marketing needs. It is used by 2000+ businesses across the globe. Hippo is a complete suite for engaging with your customers. You can provide them conversational support with help of chatbots, live chats, calls and automate marketing efforts to provide a personalized customer experience with omnichannel campaigns including emails, WhatsApp, SMS and push notifications. ## Hippo Pros & Cons **What users like:** - Users appreciate the **helpful customer support** of Hippo, enhancing their overall experience with the product. (1 reviews) - Users appreciate the **ease of use** of Hippo, benefiting from an intuitive UI/UX and helpful customer support. (1 reviews) - Users value the **user-friendly interface** and appreciate the helpful customer success team in navigating features. (1 reviews) - Users enjoy the **feature variety** of Hippo, finding it easy to use and well-supported by customer service. (1 reviews) - Users find the **easy-to-use interface** and helpful customer success invaluable for a great experience. (1 reviews) - User-Friendly Interface (1 reviews) - User Interface (1 reviews) **What users dislike:** - Users report **bug issues** causing instability, as the focus on features leads to frequent breakdowns. (1 reviews) - Users often face **stability issues** with Hippo, as its focus on features leads to frequent breakdowns. (1 reviews) - Users report frequent **functionality issues** with Hippo, citing instability and breakdowns due to overwhelming feature focus. (1 reviews) - Users experience **missing stability** in Hippo, as feature focus leads to frequent product breakdowns. (1 reviews) - Users report **quality issues** with Hippo, noting instability and frequent breakdowns due to an emphasis on features. (1 reviews) - Software Bugs (1 reviews) - Software Glitches (1 reviews) - System Reliability (1 reviews) - Technical Issues (1 reviews) ## Hippo Reviews ### 1. Good customer engagement platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2024 **What do you like best about Hippo?** Hippo proves to be a valuable tool, simplifying customer engagement through features such as chat, SMS, and emails. Its notable strength lies in its simplicity and utility, contributing to increased efficiency. **What do you dislike about Hippo?** There's room for improvement in terms of support and the user interface (UI), especially with the integration of innovative ideas like AI. Enhancing support services and incorporating AI-driven features could elevate the overall user experience, making the platform more robust and user-friendly. **What problems is Hippo solving and how is that benefiting you?** Being a company focused on products, our aim is to connect with customers efficiently using minimal resources. Hippo provides the perfect solution with its chatbot, live chat, and social media marketing options, effectively saving us valuable time and resources in the process. ### 2. Hippo is fairly good enough **Rating:** 3.0/5.0 stars **Reviewed by:** Chandu p. | Senior Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Hippo?** Hippo is a simple and fast chat tool for organizations managing customers. The live chat is very useful and helpful. Its easy to use and value for money as it doesnt burn hole in the pocket. **What do you dislike about Hippo?** There are security vulnerabilities, this can be improved a lot. The team doesnt put efforts to improvise this, they need to focus on it. The security issues needs attention. **What problems is Hippo solving and how is that benefiting you?** Our org used to use hippo to chat with customers and solve their daily issues. The live chat was used to make to & fro conversations. It was solving a lot of queries. ### 3. One of the simple interaction channels out there for client connection. **Rating:** 3.5/5.0 stars **Reviewed by:** Sharanya S. | Assistant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2023 **What do you like best about Hippo?** Hippo has a simple interface and aids in assisting users with their questions related to products. It is pretty straightforward to undertand and utilize. They charge moderate comparing to other channels. **What do you dislike about Hippo?** Eventhough they are handy, we had to compromise a little bit with respect to the security concerns. It could've been encrypted end to end such as their competitors. **What problems is Hippo solving and how is that benefiting you?** We used it for a good while to get in touch with the clients, and as said before their UI is simple. You also have options to alter the responses after they are shared with the user. Benefits are with how friendly it is to use. ### 4. Very efficient and helpful. **Rating:** 5.0/5.0 stars **Reviewed by:** Duduetsang M. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Hippo?** Hippo is your one stop shop for all your insurance needs and its always on point all the time. **What do you dislike about Hippo?** Some of the companies that it searches are not the best to get cover from. **What problems is Hippo solving and how is that benefiting you?** It helps me in terms of time saving and money too. Instead of going to all the different companies, hippo does it all for you. ### 5. Hippo, the baby CRM tool **Rating:** 2.0/5.0 stars **Reviewed by:** Chandu P. | Growth Support Member, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Hippo?** It's easy to chat with the users and all. Simple and effective. Easy to use tool. The UI is simple without any clutter. It needs to improve a lot to compete with others. **What do you dislike about Hippo?** They have very low security, anyone can impersonate anyone. They need to work on security enhancements. Make available the reports, and lot of other features to track work done. **What problems is Hippo solving and how is that benefiting you?** It helped us handle customer support, solve basic user queries. Ease of solving user issues using live chat. Yes we are more productive. Yes it has increased a lot. ### 6. A quick and friendly way to take out home insurance **Rating:** 5.0/5.0 stars **Reviewed by:** Andre B. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2023 **What do you like best about Hippo?** I like that Hippo takes a technological approach to home and condo insurance. It offers a complete set of tools to manage customer support. **What do you dislike about Hippo?** Everything about Hippo seems perfect to me, I have not had any problems using this software so there is nothing I don't like. **What problems is Hippo solving and how is that benefiting you?** It provides us with detailed reports and analysis that helps us understand our care performance and identify areas for improvement. ### 7. Makes customer engagement easy **Rating:** 4.0/5.0 stars **Reviewed by:** Jaspreet K. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2023 **What do you like best about Hippo?** Hippo is a helpful tool to make engagement of customer easy with features like chat, SMS and emails etc. Best thing is simple and useful at the same time for increase efficiency. **What do you dislike about Hippo?** Hippo improves themselves in terms of security and add features like AI as well. **What problems is Hippo solving and how is that benefiting you?** As we are a product oriented company so always wanted to connect with customers with less efforts or resources so chatbot is a best option provided by Hippo. It saves our time and money also. ### 8. Live chat with customer helps a lot **Rating:** 4.5/5.0 stars **Reviewed by:** Gaurav C. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2023 **What do you like best about Hippo?** As we all know customer engagement is the key to make business successful. Hippo helps us with saas product to engage customer by live chat support, emails and SMS etc. **What do you dislike about Hippo?** They can improve in terms of support and UI with innovative ideas like AI integration. **What problems is Hippo solving and how is that benefiting you?** Most of the time we need to conversate with customers to better understand the real time issues and feedbacks. It's a software where we got multiple features in one saas only. ### 9. Honest Review **Rating:** 4.0/5.0 stars **Reviewed by:** Awais S. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Hippo?** Functionality and the primarily resolving the issue that I was seeking for. It's interface is quite good. Integration was easy **What do you dislike about Hippo?** Sometime faced issue of lagging, I believe there's a room to improve **What problems is Hippo solving and how is that benefiting you?** It's taking care of the chats when we are closed through chatbots. So now we are getting inquiries even when we are closed ### 10. The analysis capabilities within the tool are very well developed **Rating:** 5.0/5.0 stars **Reviewed by:** Stefan S. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2023 **What do you like best about Hippo?** We needed a tool that was easy to use, customizable and fast and Show is one that meets all the characteristics. **What do you dislike about Hippo?** Sometimes it is difficult to find what you are looking for when you already have over 2000 media uploaded. **What problems is Hippo solving and how is that benefiting you?** We're happy to use Hippo as our central platform for hosting videos and podcast episodes, which we can embed on our website. ### 11. Good quality and easy to use calling platform **Rating:** 5.0/5.0 stars **Reviewed by:** Ahtashamuddin S. | Global Supply Chain Market Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Hippo?** Easy to connect to any part of the world for B2C interaction **What do you dislike about Hippo?** Sound quality can be improved a bit but overall experience is good **What problems is Hippo solving and how is that benefiting you?** Reaching out to customers without using our personal numbers and internationally working great ### 12. Hippo - Amazing software **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Market Research | Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Hippo?** The features are helpful and save me time. I love using it for my daily tasks **What do you dislike about Hippo?** The user interface is a bit laggy at times and there is a learning curve for new users, apart from this hippo rocks. **What problems is Hippo solving and how is that benefiting you?** Hippo works great for our marketing automation strategies and makes our daily lives easier. ### 13. Decent product **Rating:** 3.5/5.0 stars **Reviewed by:** Nitesh G. | Lead Generation Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2023 **What do you like best about Hippo?** Easy to use. Good UI/UX and customer success is really helpful. The product is feature-rich. **What do you dislike about Hippo?** The product is not stable. They focus on features a lot, and the product breaks down. **What problems is Hippo solving and how is that benefiting you?** It helps in communication with customers and automating marketing practices like emails and WhatsApp. ### 14. Excellent marketing product. **Rating:** 5.0/5.0 stars **Reviewed by:** Sumit P. | Back Office Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Hippo?** An exceptional product that is simple to use and comprehend. such as the various priority levels and the calendar view. **What do you dislike about Hippo?** Sometimes, it stuck while saving the data of the orders. Except it, there is nothing to dislike. **What problems is Hippo solving and how is that benefiting you?** TAT on calls and workload have both decreased as a result of the fact that anyone at my company can enter a work order. ### 15. Read carefully the terms and conditions before signing up! **Rating:** 1.5/5.0 stars **Reviewed by:** Joan A. | Loan Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2022 **What do you like best about Hippo?** The choices of numbers and the ability to choose. **What do you dislike about Hippo?** The hidden extra fees that were not disclosed **What problems is Hippo solving and how is that benefiting you?** Having a toll free number for my clients to reach me. ### 16. very easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2019 **What do you like best about Hippo?** they updated it so all the work orders can be viewed at one time the work orders are easy to fill out and close when completed they are also easily searched when needed it is also easy to add or delete work hours **What do you dislike about Hippo?** i do not really see any down side to it it is a simple program to use its easy to learn and understand and it can easily be taught to other employees it would be nice if the scroll buttons were darker and stood out better **Recommendations to others considering Hippo:** i would recommend it **What problems is Hippo solving and how is that benefiting you?** it makes it much easier to manage work order importance ### 17. Good for tracking of work orders and projects. **Rating:** 3.5/5.0 stars **Reviewed by:** Ferdinand S. | Engineering Supervisor, Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2018 **What do you like best about Hippo?** It is easy to use. The dashboard is intuitive. No need for a smart brain to figure out how to use the system. **What do you dislike about Hippo?** There would be occasional glitch, but everything is fine. **Recommendations to others considering Hippo:** Easy to use. **What problems is Hippo solving and how is that benefiting you?** In our hotel industry, there are always issues and projects that are need to be done. And it makes it easy to track down the status of those projects. ### 18. Facilities Operations manager **Rating:** 3.5/5.0 stars **Reviewed by:** jessica j. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2018 **What do you like best about Hippo?** i like that I can manage my staff work orders, prioritize there work, and accurately add in generated work orders **What do you dislike about Hippo?** sometimes it was difficult to add users, or use a different internet explorer but it always worked with the hippo help **What problems is Hippo solving and how is that benefiting you?** we are using this to guide our maintenance tasks at our business. its beneficial for all staff to be on the same page of work orders ### 19. Great product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2018 **What do you like best about Hippo?** Great product very easy to use and understand . Like the calendar view and the the different levels of priority **What do you dislike about Hippo?** Sometimes the program freezes up while in the work order screen and also doesn’t always save work orders **What problems is Hippo solving and how is that benefiting you?** The fact that anyone at my company can input a work order has decreased turn around time on calls and reduced callbacks 40% - [View Hippo pricing details and edition comparison](https://www.g2.com/products/hippo/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+01%3A43%3A19+-0500&secure%5Bsession_id%5D=0e8ec88e-2413-4783-9240-22489cd20331&secure%5Btoken%5D=d8f5cb230d72c2e65b4e12ddcea7ee0ca6c46bb77df9c7297c93902bdebfc22b&format=llm_user) ## Hippo Features **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Search Tracking and Optimization **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Campaigns** - Customize - Scheduling - Retarget - Segmentation - Triggered Notifications **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Agentic AI - Productivity Bots** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Analytics** - Campaign Performance - Audience Insights **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Campaign Management** - Program Management - Event / Webinar Marketing - Calendaring - Budgeting ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Optimization** - A/B Testing - Personalization - Rich Notifications - Integrations **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Social** - Social Listening - Social Sharing - Social Campaigns - Social Media Engagement - Social Media Advertising **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Agentic AI - Push Notification** - Autonomous Task Execution - Adaptive Learning - Proactive Assistance **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - SEO / Keyword Analytics **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications ## Top Hippo Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,660 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,686 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,496 reviews)