One to One Plus Reviews & Product Details

One to One Plus has become an essential game-changer for us. We use it every single day because it's so incredibly easy to use, finally bringing all our technology assets under one roof and allowing us to get our inventory and device management completely under control.

The all-in-one platform’s ability to consolidate everything has drastically improved our efficiency, especially with its robust integrations. We rely heavily on seamless connections with tools like Mosyle, Google Workspace, and PDQ, which keep our regular workflows running perfectly. Beyond the powerful features, the fantastic customer support team has been incredible—always prompt, knowledgeable, and going above and beyond to assist us. Review collected by and hosted on G2.com.

We found that implementing the core functionality of One to One Plus was quick and straightforward, getting us up and running right away. However, to truly maximize its power and align it perfectly with our unique operational needs, the fine-tuning and customization phase required a little more time and detailed effort. The result is a system that isn't just functional, but perfectly tailored to our organization Review collected by and hosted on G2.com.

I love how easy it is to use and have everything in one place. I can turn in a device, create a ticket and invoice for damages all in the same spot and they are all linked to make my time more efficient. Their support team is great and always willing to help. Their webinars are a great resource to continue to learn about all the tricks to really utilize the program. Review collected by and hosted on G2.com.

Would love to see a Rostering component to the site. We get a lot of integration requests and the general ticketing options just don't give us quite what is needed. Would love to be able to keep track of licensed products and support contacts under a rostering tab to keep it all organized. Maybe even have a spot to document when contracts are up for renewal.

Also the inventory side could be better. Last I checked I couldn't do a CSV import of parts so it takes a long time to create that inventory. Review collected by and hosted on G2.com.

As a small school district, using One to One Plus solves a lot of problems for us and does it in one place instead of using multiple platforms. We were able to ditch our google sheets inventory system as well as put tickets in the same place, and we are able to use One to One Plus to solve enough problems that we use it every day. It integrates directly with our Google inventory, and we are able to import the rest. It was one of the easiest software implementations we have done, and support is some of the best I have experienced in my 30 years in Education. Review collected by and hosted on G2.com.

One of the few problems I have with One to One Plus isn't really their fault, but rather a driver issue. I wish the Dymo printer worked more smoothly and reliably. Additionally, I would like the importer to be more flexible, allowing me to bring in a file and then match the headers to the import type, instead of being so strict about the required headers. Review collected by and hosted on G2.com.

One to One Plus has become an essential part of our inventory and ticketing system. The platform is extremely user-friendly, and the reporting features are impressively fast. I use this app throughout the entire day, every day. Having One to One Plus truly feels like adding another member to our team. Whenever I send an email with a question or issue, I receive a response within minutes. The team has listened to our suggestions and addressed our needs, implementing our ideas into the system. The customized format is straightforward and easy to use. Review collected by and hosted on G2.com.

I can truly say that I would defend this product if anyone tried to take it from me. For me, it has absolutely no drawbacks. Review collected by and hosted on G2.com.

One to One Plus allows our district to track multiple fields of activity within one system. The system can track the individual devices as well as work orders, parts for repairs, and invoices for repairs. I also love the ability to track insurance on devices. Lastly, One to One Plus always takes our suggestions for future upgrades. Review collected by and hosted on G2.com.

One to One Plus does not have individualized roles. Our district would love to give access to certain areas, as some of the roles are broader than the access we would like to assign. Review collected by and hosted on G2.com.

I find One to One Plus incredibly valuable for its efficiency and effectiveness in managing our school's IT needs. The ability to import students and staff nightly from our student information system is a standout feature, saving us time by eliminating the need for manual updates throughout the day. Assigning devices to staff and students and invoicing them for any breakage is straightforward, ensuring that our inventory is always up-to-date. I also appreciate being able to track tickets, knowing who closed them and understanding our business operations more clearly. This system helps in keeping track of parts and the funding sources used for purchasing items, which enhances our fiscal accountability. One to One Plus's implementation team and support services are remarkable, making the setup easy and ensuring that any help we need is readily available, justifying the annual investment. The robust system performance is crucial for our district's smooth operations, and it significantly stands out compared to our previous solution. Review collected by and hosted on G2.com.

I am currently looking for a feature in One to One Plus that would allow me to schedule tickets to be generated at regular intervals, such as every quarter or every month. This would help remind us of regular activities that need to be done, which is something we can't do right now. Additionally, while the interface looks good, I believe it could be updated a bit for aesthetic purposes. The current design is satisfactory, but a refresh could enhance the overall user experience. Review collected by and hosted on G2.com.

The wide variety of features including invoicing, parts inventory , help desk and asset management allowed us to consolidate our data into one easy to use space. . The API capability with both JAMF and Google makes our inventory process more efficient. Customer support is very responsive and always extremely helpful. Review collected by and hosted on G2.com.

Some of the reporting specifically in the Parts module could be improved. Review collected by and hosted on G2.com.

The customer service is outstanding! Whatever my question, I am able to email and get a very prompt response.

When we found One to One Plus, we were searching for an inventory system that would give us both the student and device data. It has given us that and much more. We've been able to move our help desk tickets there and track our parts inventory. Review collected by and hosted on G2.com.

I am unable to think of anything I don't like about it. Some of my colleagues have mentioned reliability and a need or want for a few more bells and whistles. Review collected by and hosted on G2.com.

I find One to One Plus incredibly user-friendly, which simplifies my tasks significantly. The system excels in keeping our tech inventory straight and organized at the high school, ensuring that everything is efficiently managed. I particularly appreciate its tech ticket system, which helps us handle tech issues smoothly. The feature that allows me to look up devices assigned to students is indispensable in my role. I also enjoy the custom reports, as the variety of reporting options available enables me to run the same report in different ways depending on my needs for distribution. This flexibility in the reporting feature greatly enhances its usefulness and practicality, making my job much easier. Review collected by and hosted on G2.com.

I found an issue with the ability to duplicate asset tags in One to One Plus. This previously allowed the same asset tag number to be used for multiple devices, which could lead to confusion and errors in inventory management. Although it's possible this has already been fixed, it would be beneficial for the system to include an alert that notifies me if I'm trying to add an item with a duplicate asset tag, prompting to ensure that asset tag numbers are unique. Review collected by and hosted on G2.com.

The customer service and support are top notch. The product is continually developing with new features, and the company is very responsive to customer feedback. It is well-tailored for K12, and they are very in touch with our functions and needs. Review collected by and hosted on G2.com.

A few of the fields or menus can be a little querky to use, but improvements are continually occurring. Review collected by and hosted on G2.com.