# One to One Plus Reviews **Vendor:** One to One Plus **Category:** [School Management Software](https://www.g2.com/categories/school-management-software) **Average Rating:** 4.8/5.0 **Total Reviews:** 30 ## About One to One Plus One to One Plus is an all-in-one asset management and help desk platform built to meet the specific needs of schools. Designed with technology teams in mind, the software simplifies the way schools track devices, manage repairs, monitor inventory, and support students and staff. By combining asset management, help desk, and powerful integrations with SIS, MDM, SSO, and other systems, One to One Plus gives districts everything they need in one place. One to One Plus streamlines processes, reduces costs, and saves valuable time for schools districts of all sizes. ## One to One Plus Pros & Cons **What users like:** - Users highly value the **ease of use** of One to One Plus, praising its intuitive dashboard and user-friendly features. (19 reviews) - Users appreciate the **fantastic customer support** of One to One Plus, highlighting its promptness and helpfulness. (18 reviews) - Users appreciate the **user-friendly asset management** of One to One Plus, enhancing efficiency and organization for tech inventory. (11 reviews) - Users highlight the **efficiency and ease of use** of One to One Plus, streamlining IT management significantly. (11 reviews) - Users rave about the **outstanding customer service** of One to One Plus, citing prompt and helpful responses. (10 reviews) - Users appreciate the **efficiency** of One to One Plus, enabling quick invoicing and seamless inventory management in one platform. (9 reviews) - Product Quality (9 reviews) - Device Management (8 reviews) - Users find the **easy setup** of One to One Plus essential for efficient asset management and ticketing. (8 reviews) - Ticketing System (8 reviews) **What users dislike:** - Users note the **missing features** in One to One Plus, expressing a desire for enhanced flexibility and integration. (8 reviews) - Users find the **limited features** of One to One Plus restrictive compared to other platforms they desire. (6 reviews) - Users report frequent **software bugs** in One to One Plus, impacting usability and causing confusion during asset management. (4 reviews) - Users often experience **update issues** that disrupt functionality and highlight the need for better reporting options. (4 reviews) - Users experience difficulties due to **duplicate asset tag issues** , complicating inventory management and potentially causing errors. (3 reviews) - Users find the **reporting inadequate** , desiring improvements in functionality and more customizable options. (3 reviews) - Users face **integration issues** with One to One Plus, affecting access to information and functionality with other systems. (3 reviews) - Users find the reporting options **clunky and lacking** , wishing for improvements and custom scheduling features. (3 reviews) - Software Reliability (3 reviews) - Technical Issues (3 reviews) ## One to One Plus Reviews ### 1. One to One Plus: Seamless Control, Every Day **Rating:** 4.5/5.0 stars **Reviewed by:** Randy R. | Director of Information Technology, Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2025 **What do you like best about One to One Plus?** One to One Plus has become an essential game-changer for us. We use it every single day because it's so incredibly easy to use, finally bringing all our technology assets under one roof and allowing us to get our inventory and device management completely under control. The all-in-one platform’s ability to consolidate everything has drastically improved our efficiency, especially with its robust integrations. We rely heavily on seamless connections with tools like Mosyle, Google Workspace, and PDQ, which keep our regular workflows running perfectly. Beyond the powerful features, the fantastic customer support team has been incredible—always prompt, knowledgeable, and going above and beyond to assist us. **What do you dislike about One to One Plus?** We found that implementing the core functionality of One to One Plus was quick and straightforward, getting us up and running right away. However, to truly maximize its power and align it perfectly with our unique operational needs, the fine-tuning and customization phase required a little more time and detailed effort. The result is a system that isn't just functional, but perfectly tailored to our organization **What problems is One to One Plus solving and how is that benefiting you?** One to One Plus doesn't just manage assets; it helps us solve problems faster and with greater insight. The system allows us to instantly create and issue invoices for device damages, which has been a major boost to accountability. More critically, its centralized ticket management is key: we can now quickly view a device’s complete ticket history to immediately identify if an issue is a brand new event or an ongoing, recurring problem. This historical data, combined with the ease of use and fantastic customer support, ensures we can get our assets fully under control and keep our daily operations running smoothly. ### 2. Efficient and User-Friendly, always willing to grow with their customer needs **Rating:** 5.0/5.0 stars **Reviewed by:** KAREN A. | Technical Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about One to One Plus?** I love how easy it is to use and have everything in one place. I can turn in a device, create a ticket and invoice for damages all in the same spot and they are all linked to make my time more efficient. Their support team is great and always willing to help. Their webinars are a great resource to continue to learn about all the tricks to really utilize the program. **What do you dislike about One to One Plus?** Would love to see a Rostering component to the site. We get a lot of integration requests and the general ticketing options just don't give us quite what is needed. Would love to be able to keep track of licensed products and support contacts under a rostering tab to keep it all organized. Maybe even have a spot to document when contracts are up for renewal. Also the inventory side could be better. Last I checked I couldn't do a CSV import of parts so it takes a long time to create that inventory. **What problems is One to One Plus solving and how is that benefiting you?** Asset management, and ticketing systems. Previously, we didn't have asset management at all and our ticketing system was terrible. So this solved a lot of our problems. ### 3. All-in-One Solution That Simplified Our School District's Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Barbi E. | Technology Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about One to One Plus?** As a small school district, using One to One Plus solves a lot of problems for us and does it in one place instead of using multiple platforms. We were able to ditch our google sheets inventory system as well as put tickets in the same place, and we are able to use One to One Plus to solve enough problems that we use it every day. It integrates directly with our Google inventory, and we are able to import the rest. It was one of the easiest software implementations we have done, and support is some of the best I have experienced in my 30 years in Education. **What do you dislike about One to One Plus?** One of the few problems I have with One to One Plus isn't really their fault, but rather a driver issue. I wish the Dymo printer worked more smoothly and reliably. Additionally, I would like the importer to be more flexible, allowing me to bring in a file and then match the headers to the import type, instead of being so strict about the required headers. **What problems is One to One Plus solving and how is that benefiting you?** We primarily use it for inventory, help desk, and documentation, and it’s a real advantage to have everything consolidated in one place. What makes it even better is that all our information is accessible online, whether through any browser or the app, which is incredibly convenient. ### 4. Essential, User-Friendly, and Outstanding Support—A True Team Member **Rating:** 5.0/5.0 stars **Reviewed by:** Kathy F. | Technology Administrative Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about One to One Plus?** One to One Plus has become an essential part of our inventory and ticketing system. The platform is extremely user-friendly, and the reporting features are impressively fast. I use this app throughout the entire day, every day. Having One to One Plus truly feels like adding another member to our team. Whenever I send an email with a question or issue, I receive a response within minutes. The team has listened to our suggestions and addressed our needs, implementing our ideas into the system. The customized format is straightforward and easy to use. **What do you dislike about One to One Plus?** I can truly say that I would defend this product if anyone tried to take it from me. For me, it has absolutely no drawbacks. **What problems is One to One Plus solving and how is that benefiting you?** The system is consistently updated, and both reporting and customization features are steadily improving. One to One provides frequent training opportunities, as well as tutorials and webinars available directly within the software. There is always an opportunity to learn and enhance your own platform. They have added a knowledge base, which we have been asking for and they have given us that too. ### 5. Comprehensive Device Tracking and Repair Management in One System **Rating:** 4.5/5.0 stars **Reviewed by:** SAMANTHA K. | Asset and User Services Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about One to One Plus?** One to One Plus allows our district to track multiple fields of activity within one system. The system can track the individual devices as well as work orders, parts for repairs, and invoices for repairs. I also love the ability to track insurance on devices. Lastly, One to One Plus always takes our suggestions for future upgrades. **What do you dislike about One to One Plus?** One to One Plus does not have individualized roles. Our district would love to give access to certain areas, as some of the roles are broader than the access we would like to assign. **What problems is One to One Plus solving and how is that benefiting you?** One to One Plus solved our help desk and ticket tracking issues. The ability to track the number of tickets and time needed for the issues to be resolved has provided us the data to request more technicians for our department. Without this crucial data, we would not have been allowed to hire extra help. ### 6. Efficient IT Tracking and Seamless Asset Management **Rating:** 5.0/5.0 stars **Reviewed by:** Jereme R. **Reviewed Date:** December 02, 2025 **What do you like best about One to One Plus?** I find One to One Plus incredibly valuable for its efficiency and effectiveness in managing our school's IT needs. The ability to import students and staff nightly from our student information system is a standout feature, saving us time by eliminating the need for manual updates throughout the day. Assigning devices to staff and students and invoicing them for any breakage is straightforward, ensuring that our inventory is always up-to-date. I also appreciate being able to track tickets, knowing who closed them and understanding our business operations more clearly. This system helps in keeping track of parts and the funding sources used for purchasing items, which enhances our fiscal accountability. One to One Plus's implementation team and support services are remarkable, making the setup easy and ensuring that any help we need is readily available, justifying the annual investment. The robust system performance is crucial for our district's smooth operations, and it significantly stands out compared to our previous solution. **What do you dislike about One to One Plus?** I am currently looking for a feature in One to One Plus that would allow me to schedule tickets to be generated at regular intervals, such as every quarter or every month. This would help remind us of regular activities that need to be done, which is something we can't do right now. Additionally, while the interface looks good, I believe it could be updated a bit for aesthetic purposes. The current design is satisfactory, but a refresh could enhance the overall user experience. **What problems is One to One Plus solving and how is that benefiting you?** I find One to One Plus helps track IT issues and resolutions, import students and staff automatically, manage assets, and invoice for damages, saving time and enhancing efficiency. ### 7. All-in-One Solution with Excellent Support and Seamless Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Ed K. | Assistant Director of Technology, Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about One to One Plus?** The wide variety of features including invoicing, parts inventory , help desk and asset management allowed us to consolidate our data into one easy to use space. . The API capability with both JAMF and Google makes our inventory process more efficient. Customer support is very responsive and always extremely helpful. **What do you dislike about One to One Plus?** Some of the reporting specifically in the Parts module could be improved. **What problems is One to One Plus solving and how is that benefiting you?** One to One Plus maximizes efficiency by integrating with our SIS, Myschoolbucks, JAMF and Google. One to One Plus provides useful dashboard widgets from the ticketing system which allows us to manage our help desk more comprehensively. One to One plus provides asset data export and import to asset management module which allows us to easily pull data for budgets and audits. ### 8. Outstanding Support and Comprehensive Inventory Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2025 **What do you like best about One to One Plus?** The customer service is outstanding! Whatever my question, I am able to email and get a very prompt response. When we found One to One Plus, we were searching for an inventory system that would give us both the student and device data. It has given us that and much more. We've been able to move our help desk tickets there and track our parts inventory. **What do you dislike about One to One Plus?** I am unable to think of anything I don't like about it. Some of my colleagues have mentioned reliability and a need or want for a few more bells and whistles. **What problems is One to One Plus solving and how is that benefiting you?** One to One Plus allows us to keep track of our devices and the student's that are currently assigned to them. We track breaks through the ticket system which allows us to determine the quality of our devices and which student's are harder on their devices. ### 9. Essential Tool for Tech Inventory and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Tracy H. **Reviewed Date:** November 06, 2025 **What do you like best about One to One Plus?** I find One to One Plus incredibly user-friendly, which simplifies my tasks significantly. The system excels in keeping our tech inventory straight and organized at the high school, ensuring that everything is efficiently managed. I particularly appreciate its tech ticket system, which helps us handle tech issues smoothly. The feature that allows me to look up devices assigned to students is indispensable in my role. I also enjoy the custom reports, as the variety of reporting options available enables me to run the same report in different ways depending on my needs for distribution. This flexibility in the reporting feature greatly enhances its usefulness and practicality, making my job much easier. **What do you dislike about One to One Plus?** I found an issue with the ability to duplicate asset tags in One to One Plus. This previously allowed the same asset tag number to be used for multiple devices, which could lead to confusion and errors in inventory management. Although it's possible this has already been fixed, it would be beneficial for the system to include an alert that notifies me if I'm trying to add an item with a duplicate asset tag, prompting to ensure that asset tag numbers are unique. **What problems is One to One Plus solving and how is that benefiting you?** I find One to One Plus helps keep our tech inventory organized and handles tech issues efficiently. It's user-friendly, offers flexible customer reports, and assists in tracking devices assigned to students. ### 10. Outstanding Support and Constantly Evolving Features **Rating:** 5.0/5.0 stars **Reviewed by:** Debra R. | IT Specialist (co-director), Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2025 **What do you like best about One to One Plus?** The customer service and support are top notch. The product is continually developing with new features, and the company is very responsive to customer feedback. It is well-tailored for K12, and they are very in touch with our functions and needs. **What do you dislike about One to One Plus?** A few of the fields or menus can be a little querky to use, but improvements are continually occurring. **What problems is One to One Plus solving and how is that benefiting you?** We use it for our helpdesk, inventory management, and invoicing for damages. It serves as our IT management system and is very helpful in financial audits, as we upload purchasing information into inventory and produce reports. ### 11. Seamless SIS Integration and Device Management, But AWS Reliability Concerns **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about One to One Plus?** What I like best about One to One Plus is that it integrates with our SIS and Google Enterprise. It allows us to have all our users and devices automatically available in the program without having to upload spreadsheets of devices and people. I also like that we can enable/disable our devices from One to One Plus. Because we us One to One everyday, and is one of our main systems, this is a time saver for us. We have found the program easy and intuitive to use. We are normally able to figure out how to update configurations through the documentation. Customer support has always been very responsive when we need a little extra help. This is our second full year of using the program. When we initially configured the program, we had it fully implemented within 2 days. We had done some pre-planning for categories, types, parts etc. which helped. **What do you dislike about One to One Plus?** A downside to One to One Plus is they are housed on AWS, which seems to be having more and more issues, which means we may not have access to the information we need. I would also be nice to have the fee's integrate with our SIS fee management system. (I realize this is a programming issue for both our SIS and One to One Plus) . We would like to be able to add make and model numbers on the fly when adding assets and parts. **What problems is One to One Plus solving and how is that benefiting you?** The problem One to One Plus has solved for us is inventory, and device tracking. We were previously using spreadsheets. One to One Plus also gives our employees a portal they can go to for assistance. We are much faster at responding to a One to One Plus request, than an email request. ### 12. User-Friendly, Frequently Updated, and Great Webinars **Rating:** 4.0/5.0 stars **Reviewed by:** John F. | Technology Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about One to One Plus?** I appreciate how easy it is to use. I also value the frequent updates and the way you listen to user suggestions. The weekly webinars that cover new features are another aspect I really enjoy. **What do you dislike about One to One Plus?** At this point, I have no complaints. Everything has been well executed and is straightforward to use. **What problems is One to One Plus solving and how is that benefiting you?** We were in need of a ticketing system for our Technology department and a accurate inventory system. I am the only one in the department and serving over 1100 students and over 200 staff. This system has helped ease the issues with ticketing and remembering what tasks I have to do. It has also helped streamline the inventory process. ### 13. Excellent Support and Ticket Management, Minor Dashboard Glitch **Rating:** 5.0/5.0 stars **Reviewed by:** Technology D. | Technology Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about One to One Plus?** The support is fantastic. They are quick and helpful. The software does a good job of managing our tickets across multiple buildings. **What do you dislike about One to One Plus?** The only issue I have had is the graph on the dashboard. I use it often and click on people on the pie graph. Sometimes a name will highlight instead of what I am wanting to select and it will not clear till I click it or go to another page. **What problems is One to One Plus solving and how is that benefiting you?** We are able to manage all of our systems inventory and repair history in one place. We have it integrated with our school student information system and google. This keeps our work flow streamlined and effective. ### 14. Game-Changing Assignment Process and Customization Save Time and Resources **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about One to One Plus?** It's difficult to pick just one standout feature. The Assign and Turn In process truly transformed our experience when we decided to implement One to One, saving the district a significant amount of time and resources. Another aspect I appreciate is how customizable it is. The development team is receptive to enhancement suggestions, and these often end up being incorporated into the software. The support provided is outstanding! **What do you dislike about One to One Plus?** The main issue we've encountered is related to the ticket process. Specifically, when using the Email correspondence feature, it doesn't display the recipient of the email. We've already submitted a request to address this problem. **What problems is One to One Plus solving and how is that benefiting you?** We support our teachers, students, and staff every day. One to One has made the process of submitting tickets incredibly simple, which in turn has given our technicians the time they need to address and resolve issues promptly. ### 15. Seamless K-12 Integration, Intuitive Use—Invoicing Module Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Rick G. | Network & System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about One to One Plus?** The best features of One to One Plus, include the seemless integration between ticketing and inventory. This platform is clearly designed for K-12 environments, making it inituitive for our staff and students. The newly implemented built-in knowledgebase is also a huge timesaver for our IT Staff and end users. **What do you dislike about One to One Plus?** The invoicing module, while highly beneficial for tracking billing is very rudimentary and hopefully will be on the roadmap for improvement. **What problems is One to One Plus solving and how is that benefiting you?** One to one solves our inventory tracking and does it well. In our district all of our students are assigned devices. This is where One to One excels! ### 16. Exceptional Support and Service Make One to One Plus Stand Out **Rating:** 5.0/5.0 stars **Reviewed by:** Zachary V. | Director of Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about One to One Plus?** The most helpful thing about One to One Plus IS One to One Plus! Their staff is bar none. They are spectacular. They are responsive to the client's needs (as well as wants). They make our life easier. **What do you dislike about One to One Plus?** I can't think of one thing I dislike about it. **What problems is One to One Plus solving and how is that benefiting you?** The platform has consolidated several separate programs we were fumbling through in a cumbersome matter to manage devices and help desk ticketing. It's all in one pane of glass. It has greatly improved our efficiency. ### 17. Effortless Customization and Constant Innovation **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle A. | Director of Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2025 **What do you like best about One to One Plus?** The ease of use and how customizable the product is. They are always adding features as well so it feels fresh and modern. **What do you dislike about One to One Plus?** There are some features that other platforms have that I wish 121+ had but I know it is coming. **What problems is One to One Plus solving and how is that benefiting you?** The connection to Google API. It will make inventory even easier for us. ### 18. Detailed Options, But Needs External Booking and Master Calendar Features **Rating:** 4.0/5.0 stars **Reviewed by:** Michelle G. | Technology Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about One to One Plus?** The platform provides options that allow for detailed information on tracking assets including with funding sources already built in and can be associated with a user **What do you dislike about One to One Plus?** I would appreciate having a feature that allows external organizations to schedule time to use our facilities, along with a master calendar to manage these bookings. **What problems is One to One Plus solving and how is that benefiting you?** I use this to keep track of assets that have been funded through different state and federal grants. ### 19. The experience is really good. **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle G. | Assistant Technology Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about One to One Plus?** I appreciate that One to One Plus allows me to easily add or remove fees as needed. If a student damages their device, I can quickly create an invoice within the system, which makes managing these situations much more efficient. **What do you dislike about One to One Plus?** Initially, we experienced some issues syncing with Jamf, but after they released an update, everything has been working smoothly. **What problems is One to One Plus solving and how is that benefiting you?** None at this time. ### 20. Outstanding Support, Reporting Improving but Needs Notification Feature **Rating:** 3.5/5.0 stars **Reviewed by:** Karen N. | Coordinator of Digital Teaching and Learning / Library Media Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about One to One Plus?** The customer service...Landon is great and always very helpful. **What do you dislike about One to One Plus?** The reporting is a little clunky, but it has gotten better over time. I wish it gave a notification when a device is checked in, but has a fine attached. **What problems is One to One Plus solving and how is that benefiting you?** It helps us stay accountable for our devies. ### 21. Intuitive and User-Friendly Dashboard Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Fredrick H. | Technology Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 02, 2025 **What do you like best about One to One Plus?** I really appreciate how easy it is to use One to One Plus, and I find the dashboard layout very intuitive and straightforward. **What do you dislike about One to One Plus?** Occasionally, when an update is released, it alters the layout of the dashboard. **What problems is One to One Plus solving and how is that benefiting you?** One to Plus has greatly simplified the process of managing all our assets across the district. It enables our technicians to assign devices and oversee all locations efficiently. ### 22. All-in-One Solution That Exceeds Expectations and Delivers Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about One to One Plus?** One to One Plus allows our school district to combine what used to be 4 different software titles into one solution, under one pane of glass. **What do you dislike about One to One Plus?** We have not yet come across any dislikes with the software. It works well for us and any issues we have had are immediatly resolved. Any feature requests we have had in the past are always added in software updates. **What problems is One to One Plus solving and how is that benefiting you?** One to One Plus allows us to house all of our needed device information as far as student assigned devices, inventory, invoices, payments, inventory audits, etc. This solution is very affordable and allows for the ease of budgeting. ### 23. Effortless Asset Management, Minor Chromebook Tracking Limitation **Rating:** 5.0/5.0 stars **Reviewed by:** Stacey J. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about One to One Plus?** The ease of entering assets and inventory to putting in work orders. **What do you dislike about One to One Plus?** When we check in chromebooks at the end of the year, we are not able to tie the chromebook to a charger. But that still is not a bad thing. **What problems is One to One Plus solving and how is that benefiting you?** We are able to track our inventory when it comes in, tie assests to users and tracking work orders. ### 24. Great Feature Development and Support, But Needs Bug Fixes and Better Reporting **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about One to One Plus?** I do like the development push for features, support is responsive. **What do you dislike about One to One Plus?** I do wish some of the more obvious bugs (Turn in flags not flipping, for example) would get fixed, and we had better reporting options and could schedule truly custom reports. **What problems is One to One Plus solving and how is that benefiting you?** Asset management being integrated with ticketing is great. Having those integrated with our student database has been fantastic. ### 25. Technology Project Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about One to One Plus?** Most of the features are easy to use. The knowledge base with video tutorials is very helpful. The staff is always holding webinars to further educate users. **What do you dislike about One to One Plus?** Sometimes the updates can mess things up **What problems is One to One Plus solving and how is that benefiting you?** End of year audit. Last year some features were added that made it easier to do the end-of-year inventory audit. ### 26. One to One has been great from implementation to everyday use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about One to One Plus?** The ease of its functionality and its ability to bulk upload our devices for circulation. **What do you dislike about One to One Plus?** I do not like that I can not delete an asset. **What problems is One to One Plus solving and how is that benefiting you?** We selected One to One to manage our technology. It is solving the problem of having a easy to manage program for these tasks. ### 27. Excellent Support, But District-Level Editing Needs Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about One to One Plus?** Customer service and accessibility to support staff. **What do you dislike about One to One Plus?** Editable features at the district level. **What problems is One to One Plus solving and how is that benefiting you?** Asset management. ### 28. One stop shop for inventory and helpdesk **Rating:** 5.0/5.0 stars **Reviewed by:** Robb K. | Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about One to One Plus?** We can integrate One to One Plus with most of our MDM systems through APIs, and they are constantly adding more integrations. I have never dealt with a software provider that is more flexible and willing to allow the end user to give improvement ideas and listen. Also, support is just a phone call or email away to get you assistance. **What do you dislike about One to One Plus?** The mobile app does not allow you to add items to the inventory. This improvement would definitely make an impact while in the field and wanting to work from an iPad **What problems is One to One Plus solving and how is that benefiting you?** iT takes the "human" element out of data entry. by allowing API integration to pull information from other systems, the information is less likely to be miss keyed. ### 29. Great Inventory Software! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2022 **What do you like best about One to One Plus?** This really helped our 1-1 Chromebook distribution. I was able to implement it 1 week before device turn it and it was very helpful. On the flip side, I was able to utilize it during the checkout process a few months later. We use it daily. Really good for keeping up with who has what asset. Honestly, it has many more features that I'm not even using. **What do you dislike about One to One Plus?** Honestly, I have no dislikes with the software itself. I wish my data sync was better with my SIS but that's the fault of the SIS and not One to One Plus. **What problems is One to One Plus solving and how is that benefiting you?** This is an inventory solution for me. It helps me keep up with what students/staff has what devices. I am able to quickly search for both staffs, student,s and devices. Provides a wealth of info quickly. ### 30. Excellent Asset and Ticketing system for K12 **Rating:** 5.0/5.0 stars **Reviewed by:** Robert M. | Network Administrator - Level 2 Technician, Primary/Secondary Education, Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2022 **What do you like best about One to One Plus?** One to One Plus makes it very easy to keep track of devices in our district and we are able to reference the asset in any ticket. The staff also like this ticketing system the most of any we've ever used! **What do you dislike about One to One Plus?** It took a lot to set up and we're waiting on a few features to be implemented but none of the missing features keep us from using One to One Plus. We'd like to see user groups for different ticket templates per user group. **What problems is One to One Plus solving and how is that benefiting you?** We're able to centralize all of our IT asset management via One to One Plus. It's really beneficial that our assets and tickets are connected in One to One Plus. ## One to One Plus Discussions - [What is One to One Plus used for?](https://www.g2.com/discussions/what-is-one-to-one-plus-used-for) - [Which feature did you like best in one to one plus and why?](https://www.g2.com/discussions/which-feature-did-you-like-best-in-one-to-one-plus-and-why) - 1 upvote - [View One to One Plus pricing details and edition comparison](https://www.g2.com/products/one-to-one-plus/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+09%3A21%3A39+-0500&secure%5Bsession_id%5D=f2528623-900c-4e96-beed-edc8a1b9c5c0&secure%5Btoken%5D=84a918d813829aab4a8414501f7c4d5bedf146420857763e6ebf434f29f3aa81&format=llm_user) ## One to One Plus Integrations - [Azure Portal](https://www.g2.com/products/azure-portal/reviews) - [Google for Education](https://www.g2.com/products/google-for-education/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Infinite Campus](https://www.g2.com/products/infinite-campus/reviews) - [Jamf](https://www.g2.com/products/jamf/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) - [Mosyle](https://www.g2.com/products/mosyle/reviews) - [MySchoolBooks](https://www.g2.com/products/myschoolbooks/reviews) - [PowerSchool eSchoolPlus](https://www.g2.com/products/powerschool-powerschool-eschoolplus/reviews) - [Student Management Software](https://www.g2.com/products/student-management-software/reviews) ## One to One Plus Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Generation **Reporting** - Dashboards - Time Tracking - Surveys **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations ## Top One to One Plus Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,281 reviews) - [SchoolStatus](https://www.g2.com/products/schoolstatus/reviews) - 4.8/5.0 (805 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) - 4.3/5.0 (766 reviews)