Zoho Assist Reviews & Product Details

I particularly appreciate the client-side customization, the user interface, as well as all the available integrations. The prices are very attractive, and the fluidity is really appreciated by my clients. Zoro Assist ensures quality client support, with a simple and quick, intuitive, and uncomplicated setup. I also appreciate the new AR tools. (using AI) Review collected by and hosted on G2.com.

It's a shame that only screen sharing is available on iOS. Review collected by and hosted on G2.com.

I use Zoho Assist to connect with customers quickly and assist them with small issues on their computers. I really appreciate the ease of use, as the initial setup was very easy. The feature we value the most is remote assist because it usually requires our assistance. Review collected by and hosted on G2.com.

When away from my personal computer, I tried to connect through the website, and it is very difficult sometimes to make the connection. Review collected by and hosted on G2.com.

Step by step instructions provided for the customer end module software. Convenient for customer to understand the instructions and clear display to customer about who is trying to access the device with company name and person name. Builds trust for the customer. Hence, denial rate has greatly reduced. Mobile and desktop both. The Zoho assist universal add on for customer end was a pleasant surprise. The integrations with other softwares are comprehensive. There is no lag or latency and the interface is instantaneous. Being included as a part of the Zoho One suit is a great boon as there is no additional cost to the company being a part of the Zoho One suite. The software is intelligent and the reporting featiures make it beneficial. Review collected by and hosted on G2.com.

It is all good and excellently designed. No complaints. Review collected by and hosted on G2.com.

We used to use another product, and there was no integration between it and Zoho Deks, so it made sense for me to pilot Zoho Assist. To be honest, I could not wait until the other product licence expires so I can sign up with Zoho Assist. It is so easy to support a user from the helpdesk directly without having to open another system, etc... Review collected by and hosted on G2.com.

I really think customising the grid would be very useful. We use the unattended function, and customising the grid is essential. For example, there is no location field, and if you want to use the note field, it is not available to be added into the grid Review collected by and hosted on G2.com.

It's simple to use, it works cross platform and it really makes support easy. If you run a smaller team or consultancy, it is incredibly economical and blows Teamviewer's pricing out of the water. It has exceptional performance and allows me to resume dropped sessions. It additionally allows me to make notes about each and every session. Zoho support is also always willing to help when I get stuck and often reach out to me if I report I've had a bad session. It can integrate with Zoho Books for easier billing and has some AI features but I don't use either of those features to be honest. Review collected by and hosted on G2.com.

It can sometimes be a bit difficult for non-technical users to use. What they would really benefit from is a "quick support app option" Review collected by and hosted on G2.com.

One of the most reliable and consistent remote login apps I've ever used. The unattended access feature has saved me when in a pinch multiple times, in the speed and efficiency of bouncing between multiple devices or needing to access a device in another location. Review collected by and hosted on G2.com.

Zoho seems to have so many different apps and systems, I sometimes struggle in being redirected to other logins or finding the right place to get to my unattended access panel, but it's rare and not a major issue. Review collected by and hosted on G2.com.

Quick and easy setup. No hassles when you just want unattended access real quick. Remote input using keyboard and mouse is quick and reliable. Review collected by and hosted on G2.com.

I understand why, but it would be neat if it was open source and self hostable. Still, as easy as it is to use, it's great. Review collected by and hosted on G2.com.

The ease of use is amazing. From the original download to reaching out to an end user to support was super fast. Review collected by and hosted on G2.com.

There is a pop-up screen when starting a connection that is very confusing. It's there to ensure you can click on a "Download" link in case the first download didn't work, but it should go away. Review collected by and hosted on G2.com.

Zoho is easy to install for my use and my customer who is non-technical. Very important when working in IT. Review collected by and hosted on G2.com.

The customer's phone is a Samsung which required a different plug-in than the Universal plug-in recommended by Google Play Store. I needed to research to solve the problem but my non-technical customer's would not have been able to solve it. Review collected by and hosted on G2.com.

Zoho Assist does exactly what I need it to do. I mainly use the Unattended Access service, and the interface couldn’t be easier to use. I also like that I can add notes in the computer name section, which helps me remember which computers belong to whom. Review collected by and hosted on G2.com.

The only downside I’ve found with Zoho Assist Unattended Access is that I can’t join a PC if it’s powered down, but that’s just the nature of the beast. Other services are the same. They also have a lot of add on services, so much so I have not been able to take a look at them all yet, which is a good thing but can easily forget where to navigate to complete tasks. Review collected by and hosted on G2.com.