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Compare TeamViewer and Zoho Assist 
Featured Products
At a Glance
Market Segments
Small-Business (43.4% of reviews)
Small-Business (71.1% of reviews)
Entry-Level Pricing
Starting at $24.90
$0 1 Remote Support Technician and 5 Unattended Computers
TeamViewer
Star Rating
(3,750)4.5 out of 5
Market Segments
Small-Business (43.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $24.90
Free Trial is available
Browse all 4 pricing plansZoho Assist
Star Rating
(645)4.6 out of 5
Market Segments
Small-Business (71.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0 1 Remote Support Technician and 5 Unattended Computers
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that TeamViewer excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Zoho Assist. Users appreciate its reliability and ease of use, with one reviewer noting it as "the ultimate tool for remote support."
- Users say that Zoho Assist is particularly user-friendly, making it accessible even for those with limited technical experience. Its intuitive interface allows users to easily connect with others, which is highlighted by a reviewer who mentioned its "logically organized" features.
- According to verified reviews, TeamViewer shines in its ability to manage multiple devices seamlessly across different platforms. Reviewers have praised its capability to boost collaboration and teamwork, stating that it allows them to connect remotely and work effectively.
- Reviewers mention that while Zoho Assist offers responsive remote support and easy implementation, it lacks some advanced features that TeamViewer provides. For instance, TeamViewer's robust session recording and multi-monitor support are frequently highlighted as essential tools for users needing comprehensive remote assistance.
- G2 reviewers highlight that TeamViewer's quality of support is rated highly, with users noting its secure environment for providing assistance. In contrast, while Zoho Assist has a solid support rating, it doesn't quite match the level of satisfaction reported by TeamViewer users.
- Users report that TeamViewer's extensive feature set, including file sharing and real-time assistance, makes it a preferred choice for businesses looking for a comprehensive remote desktop solution. Meanwhile, Zoho Assist is appreciated for its cost-effectiveness, especially for small businesses, as it offers a free tier for basic remote support needs.
Pricing
Entry-Level Pricing
TeamViewer
Remote Access
Starting at $24.90
Ideal for on-the-go professionals looking for an economical, easy remote work solution.
- 1 Licensed User
- 1 Concurrent connection (channel)
- 3 Managed devices
Zoho Assist
Free Edition (free plan, free forever)
$0
1 Remote Support Technician and 5 Unattended Computers
1 Simultaneous Session
- Instant Chat
- Desktop App
- UAC Compatible
Free Trial
TeamViewer
Free Trial is available
Zoho Assist
Free Trial is available
Ratings
Meets Requirements
9.1
2,994
9.2
532
Ease of Use
9.1
3,162
9.3
543
Ease of Setup
9.1
940
9.3
459
Ease of Admin
8.9
679
9.3
402
Quality of Support
8.6
2,570
8.9
448
Has the product been a good partner in doing business?
8.6
636
9.2
388
Product Direction (% positive)
8.7
2,888
9.3
526
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
9.4
51
Not enough data
8.9
9
Not enough data
9.2
8
Not enough data
Monitoring and Management
9.2
51
Not enough data
9.2
50
Not enough data
9.0
52
Not enough data
9.2
51
Not enough data
8.9
9
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.5
10
Not enough data
Service Management
9.5
53
Not enough data
9.1
9
Not enough data
8.0
9
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
8.3
10
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.3
10
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.9
11
Not enough data
Presenter Tools
8.9
864
7.6
45
8.5
785
6.9
43
9.1
938
|
Verified
8.5
44
8.8
834
|
Verified
7.8
43
Conferencing Options
8.7
797
|
Verified
7.8
44
8.7
809
|
Verified
7.5
46
8.7
793
|
Verified
7.4
46
Application Tools
8.8
871
|
Verified
8.1
40
8.9
826
|
Verified
7.8
42
8.7
807
|
Verified
8.6
42
Agentic AI - Screen Sharing
7.9
38
6.3
22
Scope
10.0
5
Not enough data
10.0
5
Not enough data
Security
10.0
5
Not enough data
9.3
5
Not enough data
10.0
5
Not enough data
Management
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.3
17
Not enough data
9.3
16
Not enough data
9.1
18
Not enough data
9.2
18
Not enough data
Monitoring - Network Monitoring
8.3
8
Not enough data
9.2
8
Not enough data
9.4
8
Not enough data
Management
9.2
17
Not enough data
9.3
17
Not enough data
9.2
18
Not enough data
Analytics - Network Monitoring
8.8
8
Not enough data
8.8
8
Not enough data
Security - Network Monitoring
9.2
8
Not enough data
9.4
8
Not enough data
9.0
8
Not enough data
Network Performance - Network Monitoring
8.8
8
Not enough data
9.4
8
Not enough data
AI Automation - Network Monitoring
9.0
7
Not enough data
9.2
8
Not enough data
9.2
8
Not enough data
Agentic AI - Network Monitoring
9.0
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
9.0
7
Not enough data
Asset Inventory
8.3
26
Not enough data
8.3
26
Not enough data
8.3
25
Not enough data
7.3
24
Not enough data
8.3
26
Not enough data
Generative AI
7.8
19
Not enough data
7.7
19
Not enough data
Agentic AI - IT Asset Management
7.9
14
Not enough data
7.9
14
Not enough data
8.1
14
Not enough data
7.6
14
Not enough data
7.7
14
Not enough data
8.1
15
Not enough data
7.7
14
Not enough data
Management
9.1
25
Not enough data
8.6
25
Not enough data
8.3
20
Not enough data
7.5
22
Not enough data
ServiceNow Apps
9.3
131
Not enough data
9.3
132
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.2
553
9.2
205
9.1
540
8.5
195
8.9
487
8.3
173
9.0
514
9.3
202
8.9
497
8.5
177
8.9
502
8.6
182
Maintenance
9.0
500
8.6
181
8.9
468
8.2
162
Communication
9.0
497
8.5
179
8.6
440
7.3
146
8.7
445
7.1
148
8.8
465
7.8
147
Security
9.0
460
8.7
157
9.0
463
8.7
153
Device Support
8.9
492
8.3
163
9.1
502
8.9
173
9.1
502
8.8
167
Performance
9.0
469
8.4
160
Remote Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Hardware Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Feature Not Available
8.9
9
Feature Not Available
8.8
8
9.3
22
8.8
8
Security
9.2
21
8.8
8
Feature Not Available
8.5
8
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
8.7
28
Not enough data
Operating System
9.5
31
Not enough data
9.1
29
Not enough data
8.8
31
Not enough data
Management
8.7
29
Not enough data
8.4
29
Not enough data
9.0
27
Not enough data
8.5
27
Not enough data
8.8
29
Not enough data
Security
8.6
28
Not enough data
8.9
32
Not enough data
Agentic AI - Mobile Device Management (MDM)
9.0
5
Not enough data
8.7
5
Not enough data
9.3
5
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
Analysis
8.9
18
Not enough data
Platform
9.3
20
Not enough data
9.1
20
Not enough data
9.1
17
Not enough data
8.8
17
Not enough data
9.5
17
Not enough data
Security
9.2
17
Not enough data
9.4
16
Not enough data
9.2
15
Not enough data
9.7
15
Not enough data
9.1
15
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.8
1393
Feature Not Available
8.7
1306
8.3
192
8.6
1301
8.1
192
8.6
1282
8.1
174
8.7
1318
8.1
174
8.7
1393
9.2
220
8.9
1459
8.5
205
Platform
8.9
1410
8.7
200
8.7
1366
8.3
189
8.7
1331
Feature Not Available
9.1
1501
9.2
214
Security
8.6
1192
Feature Not Available
8.8
1339
Feature Not Available
8.7
1281
8.3
162
Categories
Categories
Shared Categories
TeamViewer and Zoho Assist are categorized as Co-Browsing, Screen Sharing, Remote Support, Remote Desktop, and ServiceNow Store Apps
Unique Categories
Zoho Assist has no unique categories
Reviews
Reviewers' Company Size
TeamViewer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Assist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.2%
Computer Software
10.6%
Marketing and Advertising
4.2%
Telecommunications
3.1%
Consumer Services
3.0%
Other
62.9%
Information Technology and Services
26.7%
Computer & Network Security
7.5%
Computer Software
6.0%
Retail
2.5%
Computer Networking
2.5%
Other
54.9%
Alternatives
Discussions
How would teanviewer connect without a fast internet?
9 Comments
PA
trueRead more
Can i access the mobile phone devices through remote desktop ?
5 Comments
AZ
Yes, you can generally remote in to mobile devices, but the connection (at least in the case of iOS devices) is view only. You cannot control the mobile...Read more
Somewhat expensive licenses?
4 Comments
G2
You may logon to your teamviewer account on the teamviewer website to manage your licenses, there you will see an overview of available licenses, used...Read more
The lag time to connect is REALLY slow. Anything I can do to improve that?
7 Comments
SC
Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I...Read more
Will connection times be improved.
1 Comment
GD
Paul this could also be caused by the actual desktop/server that has the agent installed. Generally, Zoho Assist agent depends on DNS to reach Zoho Assist...Read more
Is there an app that runs where I ca connect with my account without using browser.
1 Comment
Official Response from Zoho Assist
Yes, you can use the Zoho Assist Desktop App to conduct sessions. Log in to https://assist.zoho.com, click on Downloads (from the top right corner) , and...Read more
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