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At a Glance
Market Segments
Small-Business (43.4% of reviews)
Small-Business (70.5% of reviews)
Entry-Level Pricing
Starting at $24.90
$0 1 Remote Support Technician and 5 Unattended Computers
TeamViewer
Star Rating
(3,711)4.5 out of 5
Market Segments
Small-Business (43.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $24.90
Free Trial is available
Browse all 4 pricing plansZoho Assist
Star Rating
(619)4.6 out of 5
Market Segments
Small-Business (70.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0 1 Remote Support Technician and 5 Unattended Computers
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that TeamViewer excels in Remote Control with a score of 9.2, providing a seamless experience for accessing devices remotely. In contrast, Zoho Assist scores 8.6, with some users mentioning that the remote control feature can be less responsive at times.
- Reviewers mention that TeamViewer's Data Security features are top-notch, scoring 9.3, which includes robust encryption and compliance measures. Zoho Assist, while still strong at 10.0, has users noting that its security features are more straightforward but may lack some advanced options.
- G2 users highlight TeamViewer's Multi-Monitor Support with a score of 9.0, allowing users to easily navigate between multiple screens. Users on Zoho Assist report a score of 8.6, indicating that while it supports multiple monitors, the experience isn't as fluid as TeamViewer's.
- Reviewers say that TeamViewer's Session Recording feature, scoring 8.9, is highly praised for its clarity and ease of use. In comparison, Zoho Assist's score of 8.3 suggests that while it offers session recording, users find it less intuitive and sometimes lacking in quality.
- Users report that TeamViewer's Ease of Setup is rated at 9.1, making it user-friendly for new users. Zoho Assist, with a score of 9.3, is also noted for its straightforward setup, but some users mention that it can take longer to configure advanced settings.
- Reviewers mention that TeamViewer's Quality of Support scores 8.7, with many users appreciating the responsiveness of their support team. Zoho Assist, scoring 8.9, has users noting that while support is generally good, response times can vary significantly during peak hours.
Pricing
Entry-Level Pricing
TeamViewer
Remote Access
Starting at $24.90
Ideal for on-the-go professionals looking for an economical, easy remote work solution.
- 1 Licensed User
- 1 Concurrent connection (channel)
- 3 Managed devices
Zoho Assist
Free Edition (free plan, free forever)
$0
1 Remote Support Technician and 5 Unattended Computers
1 Simultaneous Session
- Instant Chat
- Desktop App
- UAC Compatible
Free Trial
TeamViewer
Free Trial is available
Zoho Assist
Free Trial is available
Ratings
Meets Requirements
9.1
2,980
9.2
507
Ease of Use
9.1
3,123
9.3
517
Ease of Setup
9.1
926
9.3
433
Ease of Admin
8.9
677
9.3
384
Quality of Support
8.7
2,558
8.9
427
Has the product been a good partner in doing business?
8.6
634
9.2
372
Product Direction (% positive)
8.7
2,874
9.3
501
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
9.4
50
Not enough data
8.6
7
Not enough data
8.9
6
Not enough data
Monitoring and Management
9.2
49
Not enough data
9.2
49
Not enough data
9.0
50
Not enough data
9.1
50
Not enough data
8.6
7
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
7.9
7
Not enough data
Service Management
9.4
50
Not enough data
8.8
7
Not enough data
7.6
7
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.9
8
Not enough data
8.3
8
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.3
8
Not enough data
8.3
8
Not enough data
8.5
8
Not enough data
Presenter Tools
8.9
863
7.6
45
8.5
786
6.8
43
9.1
935
|
Verified
8.4
44
8.8
834
|
Verified
7.7
43
Conferencing Options
8.7
797
|
Verified
7.7
44
8.7
809
|
Verified
7.4
46
8.7
792
|
Verified
7.2
46
Application Tools
8.8
870
|
Verified
8.0
41
8.9
825
|
Verified
7.8
43
8.7
807
|
Verified
8.5
42
Agentic AI - Screen Sharing
7.9
38
6.3
22
Scope
10.0
5
Not enough data
10.0
5
Not enough data
Security
10.0
5
Not enough data
9.3
5
Not enough data
10.0
5
Not enough data
Management
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.3
16
Not enough data
9.2
15
Not enough data
9.0
17
Not enough data
9.1
17
Not enough data
Monitoring - Network Monitoring
8.1
7
Not enough data
9.0
7
Not enough data
9.3
7
Not enough data
Management
9.2
16
Not enough data
9.3
16
Not enough data
9.1
17
Not enough data
Analytics - Network Monitoring
8.6
7
Not enough data
8.6
7
Not enough data
Security - Network Monitoring
9.0
7
Not enough data
9.3
7
Not enough data
8.8
7
Not enough data
Network Performance - Network Monitoring
8.6
7
Not enough data
9.3
7
Not enough data
AI Automation - Network Monitoring
8.9
6
Not enough data
9.0
7
Not enough data
9.0
7
Not enough data
Agentic AI - Network Monitoring
8.9
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
8.9
6
Not enough data
Asset Inventory
8.4
27
Not enough data
8.4
27
Not enough data
8.4
26
Not enough data
7.4
25
Not enough data
8.4
27
Not enough data
Generative AI
7.9
20
Not enough data
7.8
20
Not enough data
Agentic AI - IT Asset Management
8.0
15
Not enough data
8.0
15
Not enough data
8.2
15
Not enough data
7.8
15
Not enough data
7.9
15
Not enough data
8.1
15
Not enough data
7.9
15
Not enough data
Management
9.1
26
Not enough data
8.7
26
Not enough data
8.3
21
Not enough data
7.6
23
Not enough data
ServiceNow Apps
9.3
132
Not enough data
9.3
133
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.2
548
9.2
191
9.1
540
8.5
187
8.9
490
8.3
172
9.0
516
9.3
190
8.9
501
8.5
175
9.0
508
8.6
177
Maintenance
9.0
504
8.6
178
8.9
470
8.2
160
Communication
9.0
501
8.5
175
8.6
446
7.3
145
8.7
449
7.1
146
8.8
471
7.9
147
Security
9.0
463
8.7
155
9.0
468
8.8
152
Device Support
8.9
496
8.3
161
9.1
503
8.9
173
9.1
503
8.8
166
Performance
9.0
475
8.4
158
Administration
9.2
22
8.8
8
9.1
21
8.8
8
9.3
22
8.8
8
Security
9.2
21
8.8
8
8.9
19
8.5
8
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
8.7
29
Not enough data
Operating System
9.5
31
Not enough data
9.1
29
Not enough data
8.8
31
Not enough data
Management
8.8
30
Not enough data
8.5
30
Not enough data
9.0
28
Not enough data
8.5
28
Not enough data
8.8
30
Not enough data
Security
8.7
29
Not enough data
8.9
31
Not enough data
Agentic AI - Mobile Device Management (MDM)
9.2
6
Not enough data
8.9
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
Analysis
8.9
18
Not enough data
Platform
9.2
19
Not enough data
9.0
17
Not enough data
9.1
17
Not enough data
8.8
17
Not enough data
9.5
17
Not enough data
Security
9.2
17
Not enough data
9.3
15
Not enough data
9.2
15
Not enough data
9.7
15
Not enough data
9.1
15
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.8
1394
Feature Not Available
8.7
1305
8.2
186
8.6
1301
8.1
188
8.6
1282
8.1
171
8.7
1319
8.1
171
8.7
1392
9.2
213
8.9
1459
8.5
199
Platform
8.9
1407
8.7
196
8.7
1366
8.3
184
8.7
1331
Feature Not Available
9.1
1494
9.2
207
Security
8.6
1193
Feature Not Available
8.8
1339
Feature Not Available
8.7
1282
8.3
159
Categories
Categories
Shared Categories
TeamViewer and Zoho Assist are categorized as Screen Sharing, ServiceNow Store Apps, Remote Support, Remote Desktop, and Co-Browsing
Unique Categories
TeamViewer is categorized as SAP Store, Unified Endpoint Management (UEM), Remote Monitoring & Management (RMM), IT Asset Management, Enterprise IT Management, Mobile Device Management (MDM), and Network Monitoring
Zoho Assist has no unique categories
Reviews
Reviewers' Company Size
TeamViewer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Assist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.4%
Computer Software
10.4%
Marketing and Advertising
4.2%
Consumer Services
3.1%
Telecommunications
3.1%
Other
62.7%
Information Technology and Services
26.0%
Computer & Network Security
7.5%
Computer Software
6.2%
Computer Networking
2.6%
Retail
2.4%
Other
55.3%
Alternatives
Discussions
How would teanviewer connect without a fast internet?
9 Comments
PA
trueRead more
Can i access the mobile phone devices through remote desktop ?
5 Comments
AZ
Yes, you can generally remote in to mobile devices, but the connection (at least in the case of iOS devices) is view only. You cannot control the mobile...Read more
Somewhat expensive licenses?
4 Comments
G2
You may logon to your teamviewer account on the teamviewer website to manage your licenses, there you will see an overview of available licenses, used...Read more
The lag time to connect is REALLY slow. Anything I can do to improve that?
7 Comments
SC
Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I...Read more
Will connection times be improved.
1 Comment
GD
Paul this could also be caused by the actual desktop/server that has the agent installed. Generally, Zoho Assist agent depends on DNS to reach Zoho Assist...Read more
Is there an app that runs where I ca connect with my account without using browser.
1 Comment
Official Response from Zoho Assist
Yes, you can use the Zoho Assist Desktop App to conduct sessions. Log in to https://assist.zoho.com, click on Downloads (from the top right corner) , and...Read more
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