# TeamViewer vs Zoho Assist Comparison
---
## AI Generated Summary
- **G2 reviewers report** that TeamViewer excels in overall user satisfaction, boasting a higher G2 Score compared to Zoho Assist. Users appreciate its ability to connect to any machine globally, making it a reliable choice for remote access, especially when needing to retrieve files from a "sleeping" computer.
- **Users say** that Zoho Assist is particularly user-friendly, with many finding it easy to navigate for both technicians and clients. This ease of use is highlighted by feedback indicating that it serves as a cost-effective solution with features comparable to pricier alternatives.
- **Reviewers mention** that TeamViewer's implementation process is quick and intuitive, which is a significant advantage for businesses looking to get up and running without extensive setup time. This is reflected in user comments about the seamless onboarding experience.
- **According to verified reviews** , Zoho Assist shines in its affordability, offering a free tier for one remote support technician and five unattended computers. This makes it an attractive option for small businesses looking to minimize costs while still accessing essential remote support features.
- **G2 reviewers highlight** TeamViewer's robust support capabilities, with users noting its effectiveness in real-time assistance and remote control features. This is particularly beneficial for users who require immediate help, as evidenced by comments on its ability to facilitate quick resolutions.
- **Users report** that while Zoho Assist has a strong focus on integration with other Zoho products, some may find it lacking in advanced features compared to TeamViewer. However, many appreciate its straightforward functionality, which can be ideal for users who prioritize simplicity over complexity.



| | TeamViewer | Zoho Assist | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 3,959 | 694 | 
| **Largest Market Segment** | Small-Business (43.1% of reviews) | Small-Business (71.6% of reviews) | 
| **Entry Level Price** | Starting at $24.90 | $0 1 Remote Support Technician and 5 Unattended Computers | 

---
## Top Pros & Cons

### TeamViewer

Pros:
- Ease of Use (518 reviews)
- Remote Access (424 reviews)

Cons:
- Connection Issues (180 reviews)
- Connectivity Issues (146 reviews)

### Zoho Assist

Pros:
- Ease of Use (138 reviews)
- Remote Access (96 reviews)

Cons:
- Remote Access Issues (30 reviews)
- Feature Limitations (21 reviews)

---
## Ratings Comparison
| Rating | TeamViewer | Zoho Assist | 
|---|---|---|
  | **Meets Requirements** | 9.1 (3076 reviews) | 9.2 (574 reviews) | 
  | **Ease of Use** | 9.1 (3325 reviews) | 9.3 (587 reviews) | 
  | **Ease of Setup** | 9.1 (1032 reviews) | 9.3 (504 reviews) | 
  | **Ease of Admin** | 8.9 (687 reviews) | 9.3 (414 reviews) | 
  | **Quality of Support** | 8.7 (2643 reviews) | 9.0 (481 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (642 reviews) | 9.2 (399 reviews) | 
  | **Product Direction (% positive)** | 8.7 (2961 reviews) | 9.4 (560 reviews) | 

---
## Pricing

### TeamViewer

#### Entry-Level Pricing

Plan: Remote Access

Price: Starting at $24.90

Description: Ideal for on-the-go professionals looking for an  economical, easy remote work solution.

Key Features:
- 1 Licensed User
- 1 Concurrent connection (channel)
- 3 Managed devices

[Browse all 4 editions](https://www.g2.com/products/teamviewer/pricing)

#### Free Trial

Yes

### Zoho Assist

#### Entry-Level Pricing

Plan: Free Edition (free plan, free forever)

Price: $0 1 Remote Support Technician and 5 Unattended Computers

Description: 1 Simultaneous Session

Key Features:
- Instant Chat
- Desktop App
- UAC Compatible

[Browse all 6 editions](https://www.g2.com/products/zoho-assist/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **TeamViewer** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### Communication

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Status Updates** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | 

#### Content Management

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 

#### Administration

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Moderation** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **TeamViewer** | 9.1/10 | 65 |
| **Zoho Assist** | N/A | N/A |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Device Management** | 9.4 (54 reviews) | Not enough data | 
| **Asset Management** | 9.3 (12 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 9.5 (10 reviews) | Not enough data | 

#### Monitoring and Management

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Remote Monitoring** | 9.3 (54 reviews) | Not enough data | 
| **Asset Tracking** | 9.3 (52 reviews) | Not enough data | 
| **Application Deployment** | 9.0 (54 reviews) | Not enough data | 
| **Patch Management** | 9.2 (53 reviews) | Not enough data | 
| **Asset Tracking** | 9.2 (11 reviews) | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Workflow Management** | 8.7 (13 reviews) | Not enough data | 

#### Service Management

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Remote Access** | 9.6 (56 reviews) | Not enough data | 
| **Service Management (Issue Prioritization)** | 9.5 (11 reviews) | Not enough data | 
| **Ticketing** | 8.5 (11 reviews) | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Autonomous Task Execution** | 8.7 (13 reviews) | Not enough data | 
| **Multi-step Planning** | 9.0 (13 reviews) | Not enough data | 
| **Cross-system Integration** | 9.0 (13 reviews) | Not enough data | 
| **Adaptive Learning** | 8.7 (13 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.0 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 9.0 (13 reviews) | Not enough data | 
| **Decision Making** | 9.2 (14 reviews) | Not enough data | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **TeamViewer** | 8.7/10 | 1081 |
| **Zoho Assist** | 7.7/10 | 54 |

#### Presenter Tools

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Live Preview** | 8.9 (868 reviews) | 7.6 (45 reviews) | 
| **Notifications Blocker** | 8.5 (787 reviews) | 6.9 (43 reviews) | 
| **Remote Control** | 9.2 (948 reviews) ✓ Verified | 8.5 (44 reviews) | 
| **Switch Presenter** | 8.8 (837 reviews) ✓ Verified | 7.8 (43 reviews) | 

#### Conferencing Options

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Group Live Chat** | 8.7 (799 reviews) ✓ Verified | 7.8 (44 reviews) | 
| **Audio Conferencing** | 8.8 (812 reviews) ✓ Verified | 7.5 (46 reviews) | 
| **Video Conferencing** | 8.8 (798 reviews) ✓ Verified | 7.4 (46 reviews) | 

#### Application Tools

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Password Protection** | 8.9 (873 reviews) ✓ Verified | 8.1 (40 reviews) | 
| **Recording** | 8.9 (828 reviews) ✓ Verified | 7.8 (42 reviews) | 
| **In-Browser Application** | 8.7 (808 reviews) ✓ Verified | 8.8 (47 reviews) | 

#### Agentic AI - Screen Sharing

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Decision Making** | 8.1 (43 reviews) | 6.3 (22 reviews) | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **TeamViewer** | 9.8/10 | 6 |
| **Zoho Assist** | N/A | N/A |

#### Scope

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Endpoint Inclusiveness** | 10.0 (5 reviews) | Not enough data | 
| **Multi-OS Support** | 10.0 (5 reviews) | Not enough data | 

#### Security

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Reporting and Alerts** | 10.0 (5 reviews) | Not enough data | 
| **Endpoint Protection** | 9.3 (5 reviews) | Not enough data | 
| **Remote Wiping** | 9.7 (5 reviews) | Not enough data | 

#### Management

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Device Enrollment** | 9.7 (5 reviews) | Not enough data | 
| **Device Configuration** | 9.7 (5 reviews) | Not enough data | 
| **Device Compliance** | 9.7 (5 reviews) | Not enough data | 
| **Usage Information** | 10.0 (5 reviews) | Not enough data | 
| **Data Separation** | 10.0 (5 reviews) | Not enough data | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **TeamViewer** | 9.3/10 | 23 |
| **Zoho Assist** | N/A | N/A |

#### Functionality

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Performance Monitoring** | 9.4 (20 reviews) | Not enough data | 
| **Alerting** | 9.4 (19 reviews) | Not enough data | 
| **Improvement Suggestions** | 9.2 (21 reviews) | Not enough data | 
| **Multi-Network Capability** | 9.3 (21 reviews) | Not enough data | 

#### Monitoring - Network Monitoring

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **360-Degree Network Visibility** | 8.8 (11 reviews) | Not enough data | 
| **Automated Network Discovery** | 9.4 (11 reviews) | Not enough data | 
| **Real-Time Monitoring** | 9.5 (11 reviews) | Not enough data | 

#### Management

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Performance Baseline** | 9.3 (20 reviews) | Not enough data | 
| **Data Visualization** | 9.4 (20 reviews) | Not enough data | 
| **Path Analysis** | 9.3 (21 reviews) | Not enough data | 

#### Analytics - Network Monitoring

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Predictive Performance Analytics** | 9.1 (11 reviews) | Not enough data | 
| **Packet & Flow Analysis** | 8.9 (11 reviews) | Not enough data | 

#### Security - Network Monitoring

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Encrypted Data Transmission** | 9.4 (11 reviews) | Not enough data | 
| **Zero Trust and Identity Management** | 9.2 (11 reviews) | Not enough data | 
| **Integrated Network Security** | 9.2 (11 reviews) | Not enough data | 

#### Network Performance - Network Monitoring

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Dynamic Network Optimization** | 9.1 (11 reviews) | Not enough data | 
| **Automated Tasks Routing** | 9.5 (11 reviews) | Not enough data | 

#### AI Automation - Network Monitoring

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | 9.3 (10 reviews) | Not enough data | 
| **Self-Healing Networks** | 9.4 (11 reviews) | Not enough data | 
| **Predictive Network Maintenance** | 9.4 (11 reviews) | Not enough data | 

#### Agentic AI - Network Monitoring

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Autonomous Task Execution** | 9.3 (10 reviews) | Not enough data | 
| **Multi-step Planning** | 9.7 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 9.7 (10 reviews) | Not enough data | 
| **Adaptive Learning** | 9.7 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.5 (10 reviews) | Not enough data | 
| **Proactive Assistance** | 9.5 (11 reviews) | Not enough data | 
| **Decision Making** | 9.4 (11 reviews) | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **TeamViewer** | 7.9/10 | 32 |
| **Zoho Assist** | N/A | N/A |

#### Asset Inventory

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Hardware Asset Inventory** | 8.3 (23 reviews) | Not enough data | 
| **Software Asset Inventory** | 8.2 (23 reviews) | Not enough data | 
| **Cloud Asset Inventory** | 8.3 (22 reviews) | Not enough data | 
| **Mobile Asset Inventory** | 7.1 (21 reviews) | Not enough data | 
| **Asset Discovery** | 8.3 (23 reviews) | Not enough data | 

#### Generative AI

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **AI Text Generation** | 7.7 (18 reviews) | Not enough data | 
| **AI Text Generation** | 7.6 (18 reviews) | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (13 reviews) | Not enough data | 
| **Multi-step Planning** | 7.7 (13 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (13 reviews) | Not enough data | 
| **Adaptive Learning** | 7.4 (13 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.6 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 8.0 (14 reviews) | Not enough data | 
| **Decision Making** | 7.6 (13 reviews) | Not enough data | 

#### Management

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Central Dashboard** | 9.0 (24 reviews) | Not enough data | 
| **Asset Policy Management** | 8.5 (24 reviews) | Not enough data | 
| **Risk Management** | 8.2 (19 reviews) | Not enough data | 
| **Integrations** | 7.4 (21 reviews) | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **TeamViewer** | 9.3/10 | 146 |
| **Zoho Assist** | N/A | N/A |

#### ServiceNow Apps

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **ServiceNow Integration** | 9.3 (132 reviews) | Not enough data | 
| **Value** | 9.3 (132 reviews) | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **TeamViewer** | 9.0/10 | 701 |
| **Zoho Assist** | 8.5/10 | 269 |

#### Administration

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Screen Sharing** | 9.3 (616 reviews) | 9.3 (230 reviews) | 
| **File Sharing** | 9.1 (558 reviews) | 8.6 (199 reviews) | 
| **Session Recording** | 8.9 (487 reviews) | 8.3 (172 reviews) | 
| **Unattended Remote Access** | 9.1 (542 reviews) | 9.4 (227 reviews) | 
| **Multi - Session Handling** | 8.9 (497 reviews) | 8.5 (179 reviews) | 
| **Multi-Monitor Support** | 9.0 (504 reviews) | 8.6 (184 reviews) | 

#### Maintenance

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Remote Reboot** | 9.0 (501 reviews) | 8.6 (185 reviews) | 
| **Remote Printing** | 8.9 (466 reviews) | 8.2 (163 reviews) | 

#### Communication 

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Text Chat** | 9.0 (499 reviews) | 8.5 (181 reviews) | 
| **VoIP** | 8.6 (443 reviews) | 7.3 (146 reviews) | 
| **Video Conference Call** | 8.7 (451 reviews) | 7.1 (148 reviews) | 
| **Screen Annotations** | 8.8 (465 reviews) | 7.9 (147 reviews) | 

#### Security

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Data Encryption** | 9.0 (476 reviews) | 8.7 (161 reviews) | 
| **Compliance** | 9.0 (465 reviews) | 8.8 (152 reviews) | 

#### Device Support

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Mobile Device Access** | 8.9 (501 reviews) | 8.3 (169 reviews) | 
| **Multi-Platform Support** | 9.1 (519 reviews) | 8.9 (178 reviews) | 
| **Cross-Platform** | 9.0 (521 reviews) | 8.8 (171 reviews) | 

#### Performance

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Reporting** | 9.0 (475 reviews) | 8.4 (163 reviews) | 

### AR Collaboration Tools

| Product | Score | Reviews |
|---|---|---|
| **TeamViewer** | 9.9/10 | 5 |
| **Zoho Assist** | N/A | N/A |

#### Remote Support

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Video chat** | 10.0 (5 reviews) | Not enough data | 
| **Live text chat** | 10.0 (5 reviews) | Not enough data | 
| **Ticket submitting** | 9.3 (5 reviews) | Not enough data | 

#### Hardware Integration

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Mobile phones** | 10.0 (5 reviews) | Not enough data | 
| **AR glasses** | 9.7 (5 reviews) | Not enough data | 
| **Tablets** | 10.0 (5 reviews) | Not enough data | 

#### Content

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Guided content** | 10.0 (5 reviews) | Not enough data | 
| **Content management** | 10.0 (5 reviews) | Not enough data | 
| **AR annotations** | 9.7 (5 reviews) | Not enough data | 

### Co-Browsing

| Product | Score | Reviews |
|---|---|---|
| **TeamViewer** | 9.3/10 | 26 |
| **Zoho Assist** | 8.8/10 | 9 |

#### Administration

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Access Control** | Feature Not Available | 8.9 (9 reviews) | 
| **Web Page Navigation** | Feature Not Available | 8.8 (8 reviews) | 
| **Real Time Assistance** | 9.4 (24 reviews) | 8.8 (8 reviews) | 

#### Security

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Data Security** | 9.3 (23 reviews) | 8.8 (8 reviews) | 
| **Data Masking** | Feature Not Available | 8.5 (8 reviews) | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **TeamViewer** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### Generative AI

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Remote Video Support

| Product | Score | Reviews |
|---|---|---|
| **TeamViewer** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### Remote Support - Remote Video Support

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Video Control** | Not enough data | Not enough data | 
| **Live Feed** | Not enough data | Not enough data | 
| **Video Interaction** | Not enough data | Not enough data | 

#### Content - Remote Video Support

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Content Management** | Not enough data | Not enough data | 
| **Instruction** | Not enough data | Not enough data | 

#### Platform - Remote Video Support

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Omni-channel** | Not enough data | Not enough data | 
| **Self-Service** | Not enough data | Not enough data | 
| **Usability** | Not enough data | Not enough data | 

### Salesforce AppExchange Apps

| Product | Score | Reviews |
|---|---|---|
| **TeamViewer** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### Agentic AI - Salesforce AppExchange Apps

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **TeamViewer** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AWS Marketplace

| Product | Score | Reviews |
|---|---|---|
| **TeamViewer** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### Agentic AI - AWS Marketplace

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **TeamViewer** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### System Control

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Mobile Device Management (MDM)

| Product | Score | Reviews |
|---|---|---|
| **TeamViewer** | 8.8/10 | 36 |
| **Zoho Assist** | N/A | N/A |

#### Platform - Mobile Device Management (MDM)

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Regulation Compliant** | 8.7 (29 reviews) | Not enough data | 

#### Operating System

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Multi-Systems Support** | 9.4 (33 reviews) | Not enough data | 
| **Apple Support** | 9.1 (29 reviews) | Not enough data | 
| **Android Support** | 8.8 (32 reviews) | Not enough data | 

#### Management

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Applicatons Management** | 8.8 (30 reviews) | Not enough data | 
| **Applications Consolidation** | 8.5 (30 reviews) | Not enough data | 
| **Whitelist** | 8.9 (28 reviews) | Not enough data | 
| **Blacklist** | 8.5 (28 reviews) | Not enough data | 
| **Usage Information** | 8.8 (30 reviews) | Not enough data | 

#### Security

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Remote Wipe** | 8.7 (29 reviews) | Not enough data | 
| **Security** | 8.9 (32 reviews) | Not enough data | 

#### Agentic AI - Mobile Device Management (MDM)

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Autonomous Task Execution** | 9.2 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 8.9 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 9.4 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 8.9 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 8.6 (6 reviews) | Not enough data | 
| **Decision Making** | 8.3 (6 reviews) | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **TeamViewer** | 9.2/10 | 23 |
| **Zoho Assist** | N/A | N/A |

#### Analysis

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Threat Detection** | 8.9 (18 reviews) | Not enough data | 

#### Platform

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Unified Communications Platform** | 9.3 (20 reviews) | Not enough data | 
| **Remote Access** | 9.1 (19 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 9.1 (17 reviews) | Not enough data | 
| **Asset Tracking** | 8.8 (17 reviews) | Not enough data | 
| **IT Knowledge Management** | 9.5 (18 reviews) | Not enough data | 

#### Security

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Endpoint Protection** | 9.2 (17 reviews) | Not enough data | 
| **Patch Management** | 9.4 (16 reviews) | Not enough data | 
| **Disaster Recovery** | 9.2 (15 reviews) | Not enough data | 
| **Service Management** | 9.7 (15 reviews) | Not enough data | 
| **Workflow Management** | 9.1 (15 reviews) | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **TeamViewer** | 8.8/10 | 1751 |
| **Zoho Assist** | 8.5/10 | 264 |

#### Administration

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Usage Information** | 8.8 (1394 reviews) | Feature Not Available | 
| **Integrations** | 8.7 (1310 reviews) | 8.3 (195 reviews) | 
| **Diagnostics** | 8.6 (1304 reviews) | 8.2 (196 reviews) | 
| **Session Recording** | 8.6 (1288 reviews) | 8.1 (176 reviews) | 
| **Session Transfer** | 8.7 (1319 reviews) | 8.2 (175 reviews) | 
| **Unattended Access** | 8.7 (1398 reviews) | 9.2 (225 reviews) | 
| **File Sharing** | 8.9 (1464 reviews) | 8.6 (208 reviews) | 

#### Platform

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Cross-Platform Access** | 8.9 (1413 reviews) | 8.7 (202 reviews) | 
| **Mobile Device Access** | 8.7 (1368 reviews) | 8.3 (190 reviews) | 
| **Applications Management** | 8.7 (1330 reviews) | Feature Not Available | 
| **Remote Device Control** | 9.1 (1513 reviews) | 9.2 (217 reviews) | 

#### Security

| Feature | TeamViewer | Zoho Assist | 
|---|---|---|
| **Remote Wipe** | 8.7 (1191 reviews) | Feature Not Available | 
| **Device Management** | 8.8 (1338 reviews) | Feature Not Available | 
| **Device Enrollment** | 8.7 (1280 reviews) | 8.4 (163 reviews) | 

---
## Categories
**Shared Categories (5):** [Remote Support Software](https://www.g2.com/categories/remote-support), [Co-Browsing Software](https://www.g2.com/categories/co-browsing), [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps)

**Unique to TeamViewer (13):** [AR Collaboration Tools](https://www.g2.com/categories/ar-collaboration-tools), [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps), [AWS Marketplace Software](https://www.g2.com/categories/aws-marketplace), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm), [Patch Management Software](https://www.g2.com/categories/patch-management), [SAP Store Software](https://www.g2.com/categories/sap-store), [Remote Video Support Software](https://www.g2.com/categories/remote-video-support)



---
## Reviewer Demographics

### By Company Size

| Segment | TeamViewer | Zoho Assist | 
|---|---|---|
| **Small-Business** | 43.1% | 71.6% | 
| **Mid-Market** | 36.0% | 23.2% | 
| **Enterprise** | 20.9% | 5.2% | 

### By Industry

#### TeamViewer

- **Information Technology and Services:** 16.2%
- **Computer Software:** 10.7%
- **Marketing and Advertising:** 4.0%
- **Telecommunications:** 3.0%
- **Computer & Network Security:** 3.0%
- **Consumer Services:** 3.0%
- **Education Management:** 2.3%
- **Automotive:** 2.2%
- **Financial Services:** 2.2%
- **Construction:** 2.2%
- **Other:** 51.2%

#### Zoho Assist

- **Information Technology and Services:** 26.4%
- **Computer & Network Security:** 7.3%
- **Computer Software:** 5.9%
- **Computer Networking:** 2.6%
- **Retail:** 2.5%
- **Non-Profit Organization Management:** 2.3%
- **Education Management:** 2.2%
- **Consulting:** 2.0%
- **Automotive:** 2.0%
- **Computer Hardware:** 2.0%
- **Other:** 44.8%

---
## Alternatives

### Alternatives to TeamViewer

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1146 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (467 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (759 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (501 reviews)
- [LogMeIn Central](https://www.g2.com/products/logmein-central/reviews) — 4.2/5 stars (213 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (508 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (555 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (206 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1097 reviews)

### Alternatives to Zoho Assist

- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (508 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (501 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1091 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (640 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (467 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (384 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (206 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews)
- [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (593 reviews)

---
## Top Discussions

### TeamViewer

- Title: [How would teanviewer connect without a fast internet?](https://www.g2.com/discussions/16222-how-would-teanviewer-connect-without-a-fast-internet) — 9 comments, 1 upvote
  > **Top comment:** "Teamviewer requires good internet connectivity .if the internet connection is low then the session might get terminated"
- Title: [Can i access the mobile phone devices through remote desktop ?](https://www.g2.com/discussions/can-i-access-the-mobile-phone-devices-through-remote-desktop) — 5 comments, 2 upvotes
  > **Top comment:** "true"
- Title: [What are the features of TeamViewer?](https://www.g2.com/discussions/teamviewer-what-are-the-features-of-teamviewer) — 4 comments
  > **Top comment:** "Its allow us:

Remote Device Control 

Cross platform access - PC to PC , Mobile to PC, PC to mobile, and mobile to mobile from mobile devices we can..."
- Title: [Somewhat expensive licenses?](https://www.g2.com/discussions/licencias-algo-costosas) — 4 comments, 1 upvote
  > **Top comment:** "You may logon to your teamviewer account on the teamviewer website to manage your licenses, there you will see an overview of available licenses, used..."
- Title: [Can i use one PC to multi remote clients?](https://www.g2.com/discussions/can-i-use-one-pc-to-multi-remote-clients) — 4 comments, 2 upvotes
  > **Top comment:** "One computer can remote into multiple clients successively, not multiple computers at the same time."

### Zoho Assist

- Title: [The lag time to connect is REALLY slow. Anything I can do to improve that?](https://www.g2.com/discussions/the-lag-time-to-connect-is-really-slow-anything-i-can-do-to-improve-that) — 7 comments, 1 upvote
  > **Top comment:** "Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I..."
- Title: [What is Zoho Assist used for?](https://www.g2.com/discussions/what-is-zoho-assist-used-for) — 1 comment
  > **Top comment:** "Remote Support Software"
- Title: [Is there an app that runs where I ca connect with my account without  using browser.](https://www.g2.com/discussions/25147-is-there-an-app-that-runs-where-i-ca-connect-with-my-account-without-using-browser) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [Will connection times be improved.](https://www.g2.com/discussions/12824-will-connection-times-be-improved) — 1 comment, 1 upvote
  > **Top comment:** "Paul this could also be caused by the actual desktop/server that has the agent installed.  Generally, Zoho Assist agent depends on DNS to reach Zoho Assist..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/teamviewer-vs-zoho-assist)