Compare TeamViewer and Zoho Assist 
Featured Products
At a Glance
Market Segments
Small-Business (43.2% of reviews)
Small-Business (71.3% of reviews)
Entry-Level Pricing
Starting at $24.90
$0 1 Remote Support Technician and 5 Unattended Computers
TeamViewer
Star Rating
(3,798)4.5 out of 5
Market Segments
Small-Business (43.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $24.90
Free Trial is available
Browse all 4 pricing plansZoho Assist
Star Rating
(663)4.6 out of 5
Market Segments
Small-Business (71.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0 1 Remote Support Technician and 5 Unattended Computers
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that TeamViewer excels in overall user satisfaction, boasting a higher G2 Score compared to Zoho Assist. Users appreciate its robust features for remote communication, highlighting its effectiveness in facilitating secure and productive virtual meetings.
- Users say that TeamViewer's implementation process is particularly user-friendly, with many noting that even non-technical users find it easy to get started. This ease of integration across various operating systems and devices makes it a versatile choice for businesses.
- Reviewers mention that while Zoho Assist offers a solid performance, especially in its Unattended Access feature, it tends to be more suited for smaller businesses. Users have praised its straightforward deployment guides, which simplify the process of connecting to remote devices.
- According to verified reviews, TeamViewer shines in its remote control capabilities, with users highlighting its high performance and reliability during sessions. This is particularly beneficial for businesses that require consistent and effective remote support.
- Users appreciate Zoho Assist's affordability, especially for small businesses, as it offers a free tier for one remote support technician and multiple unattended computers. This pricing model is seen as a significant advantage for startups and smaller teams looking to manage costs.
- G2 reviewers note that while both products have strong support features, TeamViewer's quality of support is slightly lower than that of Zoho Assist. Users have reported that Zoho Assist provides a more responsive support experience, which can be crucial for businesses needing immediate assistance.
Pricing
Entry-Level Pricing
TeamViewer
Remote Access
Starting at $24.90
Ideal for on-the-go professionals looking for an economical, easy remote work solution.
- 1 Licensed User
- 1 Concurrent connection (channel)
- 3 Managed devices
Zoho Assist
Free Edition (free plan, free forever)
$0
1 Remote Support Technician and 5 Unattended Computers
1 Simultaneous Session
- Instant Chat
- Desktop App
- UAC Compatible
Free Trial
TeamViewer
Free Trial is available
Zoho Assist
Free Trial is available
Ratings
Meets Requirements
9.1
3,007
9.2
548
Ease of Use
9.1
3,199
9.3
560
Ease of Setup
9.1
955
9.3
476
Ease of Admin
8.9
683
9.3
414
Quality of Support
8.6
2,581
8.9
461
Has the product been a good partner in doing business?
8.6
639
9.2
400
Product Direction (% positive)
8.7
2,900
9.3
543
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
9.4
54
Not enough data
9.2
12
Not enough data
9.4
11
Not enough data
Monitoring and Management
9.2
53
Not enough data
9.3
53
Not enough data
9.1
55
Not enough data
9.2
54
Not enough data
9.2
12
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.8
13
Not enough data
Service Management
9.5
55
Not enough data
9.3
12
Not enough data
8.5
12
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
8.7
13
Not enough data
9.0
13
Not enough data
9.0
13
Not enough data
8.7
13
Not enough data
9.0
13
Not enough data
9.0
13
Not enough data
9.2
14
Not enough data
Presenter Tools
8.9
866
7.6
45
8.5
788
6.9
43
9.1
941
|
Verified
8.5
44
8.8
837
|
Verified
7.8
43
Conferencing Options
8.7
798
|
Verified
7.8
44
8.7
811
|
Verified
7.5
46
8.7
794
|
Verified
7.4
46
Application Tools
8.9
873
|
Verified
8.1
40
8.9
828
|
Verified
7.8
42
8.7
809
|
Verified
8.7
45
Agentic AI - Screen Sharing
8.0
41
6.3
22
Scope
10.0
6
Not enough data
10.0
6
Not enough data
Security
10.0
6
Not enough data
9.4
6
Not enough data
9.7
6
Not enough data
Management
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
10.0
6
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.4
20
Not enough data
9.4
19
Not enough data
9.2
21
Not enough data
9.3
21
Not enough data
Monitoring - Network Monitoring
8.8
11
Not enough data
9.4
11
Not enough data
9.5
11
Not enough data
Management
9.3
20
Not enough data
9.4
20
Not enough data
9.3
21
Not enough data
Analytics - Network Monitoring
9.1
11
Not enough data
8.9
11
Not enough data
Security - Network Monitoring
9.4
11
Not enough data
9.2
11
Not enough data
9.2
11
Not enough data
Network Performance - Network Monitoring
9.1
11
Not enough data
9.5
11
Not enough data
AI Automation - Network Monitoring
9.3
10
Not enough data
9.4
11
Not enough data
9.4
11
Not enough data
Agentic AI - Network Monitoring
9.3
10
Not enough data
9.7
10
Not enough data
9.7
10
Not enough data
9.7
10
Not enough data
9.5
10
Not enough data
9.5
10
Not enough data
9.3
10
Not enough data
Asset Inventory
8.3
26
Not enough data
8.3
26
Not enough data
8.3
25
Not enough data
7.3
24
Not enough data
8.3
26
Not enough data
Generative AI
7.8
19
Not enough data
7.7
19
Not enough data
Agentic AI - IT Asset Management
7.9
14
Not enough data
7.9
14
Not enough data
8.1
14
Not enough data
7.6
14
Not enough data
7.7
14
Not enough data
8.1
15
Not enough data
7.7
14
Not enough data
Management
9.1
25
Not enough data
8.6
25
Not enough data
8.3
20
Not enough data
7.5
22
Not enough data
ServiceNow Apps
9.3
132
Not enough data
9.3
132
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.2
567
9.3
219
9.1
545
8.5
198
8.9
487
8.3
174
9.0
523
9.3
209
8.9
499
8.5
179
9.0
505
8.6
184
Maintenance
9.0
502
8.6
184
8.9
468
8.2
164
Communication
9.0
499
8.5
182
8.6
443
7.3
148
8.7
447
7.1
150
8.8
467
7.9
149
Security
9.0
465
8.7
160
9.0
465
8.7
154
Device Support
8.9
495
8.3
167
9.1
506
8.9
176
9.1
508
8.8
170
Performance
8.9
473
8.4
163
Remote Support
10.0
5
Not enough data
10.0
5
Not enough data
9.3
5
Not enough data
Hardware Integration
10.0
5
Not enough data
9.7
5
Not enough data
10.0
5
Not enough data
Content
10.0
5
Not enough data
10.0
5
Not enough data
9.7
5
Not enough data
Administration
Feature Not Available
8.9
9
Feature Not Available
8.8
8
9.4
24
8.8
8
Security
9.3
23
8.8
8
Feature Not Available
8.5
8
Generative AI
Not enough data
Not enough data
Remote Support - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
8.8
30
Not enough data
Operating System
9.5
33
Not enough data
9.1
30
Not enough data
8.9
32
Not enough data
Management
8.8
31
Not enough data
8.5
31
Not enough data
9.0
29
Not enough data
8.6
29
Not enough data
8.8
31
Not enough data
Security
8.7
30
Not enough data
8.9
33
Not enough data
Agentic AI - Mobile Device Management (MDM)
9.3
7
Not enough data
9.0
7
Not enough data
9.5
7
Not enough data
9.0
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
Analysis
8.9
18
Not enough data
Platform
9.3
20
Not enough data
9.0
17
Not enough data
9.1
17
Not enough data
8.8
17
Not enough data
9.5
17
Not enough data
Security
9.2
17
Not enough data
9.4
16
Not enough data
9.2
15
Not enough data
9.7
15
Not enough data
9.1
15
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.8
1395
Feature Not Available
8.7
1308
8.3
193
8.6
1302
8.1
193
8.6
1282
8.1
175
8.7
1320
8.2
175
8.7
1395
9.2
221
8.9
1460
8.5
205
Platform
8.9
1410
8.7
201
8.7
1367
8.3
190
8.7
1332
Feature Not Available
9.1
1504
9.2
216
Security
8.6
1193
Feature Not Available
8.8
1340
Feature Not Available
8.7
1284
8.4
163
Categories
Categories
Shared Categories
TeamViewer and Zoho Assist are categorized as Remote Support, Co-Browsing, Screen Sharing, Remote Desktop, and ServiceNow Store Apps
Unique Categories
TeamViewer is categorized as AR Collaboration Tools, Salesforce AppExchange Apps, AWS Marketplace, IT Asset Management, Enterprise IT Management, Remote Monitoring & Management (RMM), Unified Endpoint Management (UEM), Network Monitoring, Endpoint Management, Mobile Device Management (MDM), Patch Management, SAP Store, and Remote Video Support
Zoho Assist has no unique categories
Reviews
Reviewers' Company Size
TeamViewer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Assist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.3%
Computer Software
10.6%
Marketing and Advertising
4.1%
Telecommunications
3.1%
Consumer Services
3.0%
Other
62.9%
Information Technology and Services
26.5%
Computer & Network Security
7.7%
Computer Software
6.0%
Retail
2.6%
Computer Networking
2.4%
Other
54.8%
Alternatives
Discussions
How would teanviewer connect without a fast internet?
9 Comments
FN
Teamviewer requires good internet connectivity .if the internet connection is low then the session might get terminatedRead more
What are the features of TeamViewer?
4 Comments
AM
Its allow us:
Remote Device Control
Cross platform access - PC to PC , Mobile to PC, PC to mobile, and mobile to mobile from mobile devices we can...Read more
The lag time to connect is REALLY slow. Anything I can do to improve that?
7 Comments
SC
Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I...Read more
Is there an app that runs where I ca connect with my account without using browser.
1 Comment
ZC
Comment deleted by user.Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
or continue with
By proceeding, you agree to our Terms of Use and Privacy Policy
