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Zoho Assist Reviews & Product Details

Support remote customers instantly with web-based, on-demand support sessions. Seamlessly set up and manage remote computers with unattended access ensuring complete security and reliability throughout.

Seller

Zoho

Discussions

Zoho Assist Community

Languages Supported

Bulgarian, German, English, French, Italian, Japanese, Korean, Dutch, Portuguese, Spanish, Swedish, Chinese (Simplified), Chinese (Traditional)

Product Description

Remote support with Zoho Assist is simple, fast and affordable. It requires no prior installation of any software and can be run entirely on browser. It is tailored for small and medium business IT support, outsourced IT firms, independent IT technicians and remote PC repair service personnel like you.

Overview by

Zoho Corporation

Pricing

Pricing provided by Zoho Assist.

Free Edition (free plan, free forever)

1 Remote Support Technician and 5 Unattended Computers

Standard Edition-Remote Support

$10

1 Technician per month (billed annually) $10 month on month

View More Pricing Information

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Zoho Assist Integrations

(9)

Integration information sourced from real user reviews.

Zoho Assist Media

Connect with your customers instantly

Manage remote computers anytime

Analyze sessions and resolution time

Enhance workflow with seamless integrations

Swiftly transfer files during session

Support on the go with mobile apps

G2 reviews are authentic and verified.

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Matthew P.

Owner

Small-Business (50 or fewer emp.)

9/1/2025

"Top Performing CRM"

4/5

What do you like best about Zoho Assist?

If you are just starting out this is the best CRM hands down and it has all the features you need. Review collected by and hosted on G2.com.

What do you dislike about Zoho Assist?

Pricing is not the best and it tells your clients you are on a free version or trial version which makes you seem unprofessional . Review collected by and hosted on G2.com.

Stelios K.

CEO and Founder of Abstergo 360 Digital Company

Small-Business (50 or fewer emp.)

6/5/2025

"Best Support Software"

5/5

What do you like best about Zoho Assist?

I like everything! From the way you add your clients to the way you supported. The next thing I want to try is te AR. Review collected by and hosted on G2.com.

What do you dislike about Zoho Assist?

I didn't find something to dislike, everything is great. Review collected by and hosted on G2.com.

Chris G.

Network Administrator

Mid-Market (51-1000 emp.)

11/4/2025

"Affordable and User-Friendly, But Installation Can Be Tricky"

4.5/5

What do you like best about Zoho Assist?

We love that it's affordable and it's user friendly. Review collected by and hosted on G2.com.

What do you dislike about Zoho Assist?

Sometimes the users can't find the file to install the download piece. Review collected by and hosted on G2.com.

Callum B.

Mid-Market (51-1000 emp.)

10/29/2025

"Simple and Effective"

5/5

What do you like best about Zoho Assist?

Simple platform. Easy to use. Great tools to use when resolving issues. Review collected by and hosted on G2.com.

What do you dislike about Zoho Assist?

Have had troubles finding invoices. Everything else is great. Review collected by and hosted on G2.com.

RODOLFO DE JESUS M.

Engineer Administrator

Mid-Market (51-1000 emp.)

7/23/2025

"It was really what I expected, quick access and without setbacks."

5/5

What do you like best about Zoho Assist?

the way to access the remote equipment was very fast Review collected by and hosted on G2.com.

What do you dislike about Zoho Assist?

I have no negative comments about Zoho's remote support. Review collected by and hosted on G2.com.

Edgar V.

IT Director

Small-Business (50 or fewer emp.)

10/9/2025

"Zoho assist is very practical and easy to use."

5/5

What do you like best about Zoho Assist?

Great connection and easy to implement across the board. Review collected by and hosted on G2.com.

What do you dislike about Zoho Assist?

Longer trials would be nice to go over all the system offers. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

10/31/2025

"Easy Setup and Great Remote Support, But Some Features Require Payment"

3.5/5

What do you like best about Zoho Assist?

Smooth installation and remote assistance tool Review collected by and hosted on G2.com.

What do you dislike about Zoho Assist?

Some features are locked behind a paywall Review collected by and hosted on G2.com.

Chris b.

Consultant

Small-Business (50 or fewer emp.)

9/4/2025

"So much better than Goto Resolve"

4/5

What do you like best about Zoho Assist?

All the features for a great price. It did no more or no less than I wanted it to take the remote control Review collected by and hosted on G2.com.

What do you dislike about Zoho Assist?

Took a little calculating of price vs. license. Review collected by and hosted on G2.com.

Mostafa H.

Technical lead

Small-Business (50 or fewer emp.)

10/7/2025

"Zoho Assist"

4.5/5

What do you like best about Zoho Assist?

yes amazing tool, very easy for setup as administrator Review collected by and hosted on G2.com.

What do you dislike about Zoho Assist?

nothing, need to mention, need to have deskup app Review collected by and hosted on G2.com.

Tim R.

COO

Small-Business (50 or fewer emp.)

6/11/2025

"Great product, good support"

4/5

What do you like best about Zoho Assist?

This software works very well when the user at the other end is inexperienced. Review collected by and hosted on G2.com.

What do you dislike about Zoho Assist?

There is a brief delay with no visible activity once the agent is installed. Users may think nothing is happening, but it eventually loads. Review collected by and hosted on G2.com.