Introducing G2.ai, the future of software buying.Try now
Splashtop Remote Support
Sponsored
Splashtop Remote Support
Visit Website
Product Avatar Image
Zoho Assist

By Zoho

4.6 out of 5 stars

How would you rate your experience with Zoho Assist?

Splashtop Remote Support
Sponsored
Splashtop Remote Support
Visit Website

Zoho Assist Reviews & Product Details

Profile Status

This profile is currently managed by Zoho Assist but has limited features.

Are you part of the Zoho Assist team? Upgrade your plan to enhance your branding and engage with visitors to your profile!

Pricing

Pricing provided by Zoho Assist.

Free Edition (free plan, free forever)

$0
1 Remote Support Technician and 5 Unattended Computers

Standard Edition-Remote Support

$10
1 Technician per month (billed annually) $10 month on month

Zoho Assist Integrations

(9)
Integration information sourced from real user reviews.

Zoho Assist Media

Zoho Assist Demo - Remote Support
Connect with your customers instantly
Zoho Assist Demo - Unattended Access
Manage remote computers anytime
Zoho Assist Demo - Session Reports
Analyze sessions and resolution time
Zoho Assist Demo - Integrations
Enhance workflow with seamless integrations
Zoho Assist Demo - File transfer
Swiftly transfer files during session
Zoho Assist Demo - Mobile apps
Support on the go with mobile apps
Product Avatar Image

Have you used Zoho Assist before?

Answer a few questions to help the Zoho Assist community

Zoho Assist Reviews (600)

View 1 Video Reviews
Reviews

Zoho Assist Reviews (600)

View 1 Video Reviews
4.6
600 reviews

Pros & Cons

Generated from real user reviews
View All Pros and Cons
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
Matthew P.
MP
Owner
Small-Business (50 or fewer emp.)
"Top Performing CRM"
What do you like best about Zoho Assist?

If you are just starting out this is the best CRM hands down and it has all the features you need. Review collected by and hosted on G2.com.

What do you dislike about Zoho Assist?

Pricing is not the best and it tells your clients you are on a free version or trial version which makes you seem unprofessional . Review collected by and hosted on G2.com.

Stelios K.
SK
CEO and Founder of Abstergo 360 Digital Company
Small-Business (50 or fewer emp.)
"Best Support Software"
What do you like best about Zoho Assist?

I like everything! From the way you add your clients to the way you supported. The next thing I want to try is te AR. Review collected by and hosted on G2.com.

What do you dislike about Zoho Assist?

I didn't find something to dislike, everything is great. Review collected by and hosted on G2.com.

Chris G.
CG
Network Administrator
Mid-Market (51-1000 emp.)
"Affordable and User-Friendly, But Installation Can Be Tricky"
What do you like best about Zoho Assist?

We love that it's affordable and it's user friendly. Review collected by and hosted on G2.com.

What do you dislike about Zoho Assist?

Sometimes the users can't find the file to install the download piece. Review collected by and hosted on G2.com.

Callum B.
CB
Mid-Market (51-1000 emp.)
"Simple and Effective"
What do you like best about Zoho Assist?

Simple platform. Easy to use. Great tools to use when resolving issues. Review collected by and hosted on G2.com.

What do you dislike about Zoho Assist?

Have had troubles finding invoices. Everything else is great. Review collected by and hosted on G2.com.

RM
Engineer Administrator
Mid-Market (51-1000 emp.)
"It was really what I expected, quick access and without setbacks."
What do you like best about Zoho Assist?

the way to access the remote equipment was very fast Review collected by and hosted on G2.com.

What do you dislike about Zoho Assist?

I have no negative comments about Zoho's remote support. Review collected by and hosted on G2.com.

EV
IT Director
Small-Business (50 or fewer emp.)
"Zoho assist is very practical and easy to use."
What do you like best about Zoho Assist?

Great connection and easy to implement across the board. Review collected by and hosted on G2.com.

What do you dislike about Zoho Assist?

Longer trials would be nice to go over all the system offers. Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Mid-Market (51-1000 emp.)
"Easy Setup and Great Remote Support, But Some Features Require Payment"
What do you like best about Zoho Assist?

Smooth installation and remote assistance tool Review collected by and hosted on G2.com.

What do you dislike about Zoho Assist?

Some features are locked behind a paywall Review collected by and hosted on G2.com.

Chris b.
CB
Consultant
Small-Business (50 or fewer emp.)
"So much better than Goto Resolve"
What do you like best about Zoho Assist?

All the features for a great price. It did no more or no less than I wanted it to take the remote control Review collected by and hosted on G2.com.

What do you dislike about Zoho Assist?

Took a little calculating of price vs. license. Review collected by and hosted on G2.com.

MH
Technical lead
Small-Business (50 or fewer emp.)
"Zoho Assist"
What do you like best about Zoho Assist?

yes amazing tool, very easy for setup as administrator Review collected by and hosted on G2.com.

What do you dislike about Zoho Assist?

nothing, need to mention, need to have deskup app Review collected by and hosted on G2.com.

TR
COO
Small-Business (50 or fewer emp.)
"Great product, good support"
What do you like best about Zoho Assist?

This software works very well when the user at the other end is inexperienced. Review collected by and hosted on G2.com.

What do you dislike about Zoho Assist?

There is a brief delay with no visible activity once the agent is installed. Users may think nothing is happening, but it eventually loads. Review collected by and hosted on G2.com.

Pricing Options

Pricing provided by Zoho Assist.

Free Edition (free plan, free forever)

$0
1 Remote Support Technician and 5 Unattended Computers

Standard Edition-Remote Support

$10
1 Technician per month (billed annually) $10 month on month

Professional Edition-Remote Support

$15
1 Technician per month (billed annually) $15 month on month
Zoho Assist Comparisons
Product Avatar Image
TeamViewer
Compare Now
Product Avatar Image
AnyDesk
Compare Now
Product Avatar Image
ScreenConnect
Compare Now
Zoho Assist Features
Integrations
Diagnostics
Session Recording
Cross-Platform Access
Mobile Device Access
Remote Device Control
Remote Reboot
Text Chat