Zoho Assist Reviews & Product Details

What I like best about Zoho Assist is how simple and reliable it is. It just works. Connecting to customers is quick, the remote sessions are smooth and responsive, and even less tech-savvy clients find it easy to join a session. I also really value the unattended access feature, which lets me support regular customers efficiently without unnecessary site visits. On top of that, it offers excellent value for money, with a feature set that rivals products costing significantly more. Review collected by and hosted on G2.com.

There isn’t much to dislike. If I had to pick something, I’d say I’d like to see even more integrations with third-party platforms and a few additional quality-of-life improvements to the interface. That said, none of these affect my day-to-day use, and the software has been consistently reliable and easy to use. Review collected by and hosted on G2.com.

The security provided and how easy is to use Review collected by and hosted on G2.com.

That i have to wait for the guest to upload the app Review collected by and hosted on G2.com.

All of our devices are on one page and easy to access, which makes everything straightforward to manage. The app is also pretty stable overall. Review collected by and hosted on G2.com.

Overall, I haven’t encountered any downsides. Review collected by and hosted on G2.com.

Zoho Assist uses a unique, home-grown backend that consistently works even when other platforms and products fail. There is a substantial sub-system that maintains connectivity and provides ease-of-access to customers. We use Zoho Assist as an emergency support tool and as a redundant remote access tool for vital business systems. It further integrates with all of our custom operations systems with a clean UX. We regularly use AI with it to update information and reach out to customers. For the price it is the best value to performance proposition on the market. When seeking support there is no better team than the Zoho Team. Review collected by and hosted on G2.com.

From time to time we find that certain integration paths are dead-ends and some opportunities for optimizations seem to function poorly or not at all. Often in these times the Zoho Support team provides alternative paths that work quite well. Review collected by and hosted on G2.com.

The remote connection is easy to use and secure, and it works well in a secure environment. Review collected by and hosted on G2.com.

Only the remote person needs to understand the process, but it needs to be simplified a bit. Review collected by and hosted on G2.com.

The best thing about this tool is how stable and smooth the connection is. Review collected by and hosted on G2.com.

Nothing—the product I’ve been using works even better than I expected. Review collected by and hosted on G2.com.

Technicians can quickly start sessions, reboot remote machines, and manage multiple devices without a steep learning curve. Performance is generally smooth. Review collected by and hosted on G2.com.

Remote control sessions from a mobile phone works well, however it was hard to move a window to the second screen using just your fingers and a small phone. Best to have the user on the other end do that and talk them through the steps. Review collected by and hosted on G2.com.

it's really light and doesn't slow down the remote computers Review collected by and hosted on G2.com.

I wish it had invisible deploy, for personal use Review collected by and hosted on G2.com.

From a technical standpoint, it offers solid features and delivers decent speed once the session is established. Starting sessions is simple, and sending invites is straightforward. The pricing also feels affordable. I especially like being able to see whether the end user has opened the invite and begun downloading the agent. Review collected by and hosted on G2.com.

The video quality could be better. I also can’t find my chat after the session has ended. While sending invites is straightforward, less tech-savvy users can get confused by the number of instructions, which can delay the connection. The price for additional technicians should be lower, since that would encourage bringing more staff onboard instead of having to pick and choose. Review collected by and hosted on G2.com.

I like that Zoho Assist is easy to access via a web browser, which makes it really convenient. It's pretty seamless once a technician accepts their invite as it's just a matter of ensuring the client tool is on the machine; there's not much more to it. Zoho Assist allows our employees to work from home and, as a result, increase productivity. It replaced our old VPN system and gave us back the needed functionality. Review collected by and hosted on G2.com.

The biggest area for improvement would be making things run faster. It's kind of sluggish. Maybe it's because it's running over a web browser, but the experience doesn't totally emulate the response you would have in the office. Review collected by and hosted on G2.com.