--- title: Zoho Assist Reviews meta_title: 'Zoho Assist Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 716 reviews by the users' company size, role or industry to find out how Zoho Assist works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 716 scale: '5' date_modified: '2026-08-06' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # Zoho Assist Reviews **Vendor:** Zoho **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.7/5.0 **Total Reviews:** 716 ## About Zoho Assist Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage remote devices effortlessly. Whether you're assisting customers in real time or managing unattended endpoints, Zoho Assist offers a fast, secure, and reliable platform that works across devices and operating systems. With zero setup required on the technician's end and a lightweight client for end users, Zoho Assist makes remote troubleshooting simple and efficient, no complicated configurations, no hassle. ## Zoho Assist Pros & Cons **What users like:** - Users find Zoho Assist to be extremely **user-friendly** , making it easy to set up, manage, and interact. (138 reviews) - Users value the **ease of use** in Zoho Assist, making remote access straightforward and efficient. (96 reviews) - Users appreciate the **speed and ease of use** of Zoho Assist, making remote support seamless and effective. (79 reviews) - Users find **Zoho Assist's easy setup** essential for seamless remote support, enhancing efficiency and satisfaction. (69 reviews) - Users commend the **reliability** of Zoho Assist, highlighting its easy setup and seamless connection quality. (68 reviews) - Users appreciate the **outstanding remote connection capabilities** of Zoho Assist, enhancing convenience and accessibility while traveling. (65 reviews) - Users value the **easy access** of Zoho Assist, enabling seamless support without installation hassles for clients. (64 reviews) - Setup Ease (55 reviews) - Affordable (53 reviews) - Positive Experience (43 reviews) **What users dislike:** - Users often face **remote access issues** with connection difficulties and inconvenient screen displays affecting usability. (30 reviews) - Users find the **feature limitations** of Zoho Assist frustrating, especially when advanced tools require additional purchases. (21 reviews) - Users often face **connection issues** with Zoho Assist, making remote access frustrating and difficult at times. (16 reviews) - Users find the **interface cluttered and confusing** , creating a steep learning curve for new users navigating the software. (16 reviews) - Users feel that the **expensive pricing** of Zoho Assist limits access to features, impacting its overall appeal. (14 reviews) - Users note that **improvements are needed** in performance during heavy activity and accessibility of options in Zoho Assist. (14 reviews) - Missing Features (13 reviews) - Pricing Issues (12 reviews) - Users experience **slow loading** at times, resulting in screen lag and resource consumption during connections. (12 reviews) - Users experience **slow performance** with Zoho Assist, including lag and unresponsiveness during remote connections. (12 reviews) ## Zoho Assist Reviews ### 1. Easy to Use and Perfect for Quick Connections **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin M. | Senior Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Zoho Assist?** Easy to use overall. Best for quick connections. **What do you dislike about Zoho Assist?** Nothing really. Everything works great for me **What problems is Zoho Assist solving and how is that benefiting you?** solving remote access issues for my clients. ### 2. Effortless Remote Access with ZOHO—No Downsides After Years of Use **Rating:** 5.0/5.0 stars **Reviewed by:** Leea E. | Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Zoho Assist?** It is so easy to use. I love that I can log into my work computer form anywhere and it be in real time with minimal lag. **What do you dislike about Zoho Assist?** I have not found any downside to ZOHO and we have been a customer for a few years now. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho has been instrumental in allowing us to work from home whenever we are unable to come into the office for different reasons. ### 3. Zoho Assist is an awesome remote access tool for connecting to user PCs located everywhere **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Zoho Assist?** Zoho Assist has been the price less in enabling me to connect to our customer computers without loading remote access software. Our customers with very basic or limited computer skills have been able to load the Zoho Assist plug in even where campus IT Departments don't allow remote access software, for security reasons. Unfortunately, my customers usually need my computer experience to get their systems working so remote access to their computers is critical to their business needs. Often times others working at MBS will have a special request for me to help out a customer and it is primarily because I can connect to this multitude of computers successfully to help out our customers. Zoho Assist is wonderful and I love how it is getting better functionally all the time. Thanks and keep up the great job that you all are doing... :-) Larry **What do you dislike about Zoho Assist?** There is nothing that I dislike about Zoho Assist. I do dislike that some of my customer's IT Support have figured out how to block the port that Zoho Assist uses for remote access. I also have one campus that is now blocking browser plug-ins and that is an issue. But once again Zoho Assist is terrific and the best remote access that I've ever used in my decades of providing remote support of customers. **What problems is Zoho Assist solving and how is that benefiting you?** It enables me to connect to various customer PCs to resolve their system problems. ### 4. User-Friendly and Always Available—Does Everything I Need **Rating:** 5.0/5.0 stars **Reviewed by:** Rick F. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Zoho Assist?** User friendley, 100% availability, does everthing I need. **What do you dislike about Zoho Assist?** Reboot Mac OS doesnt seam to work and help chat I dont get any replies or tis closed **What problems is Zoho Assist solving and how is that benefiting you?** I can quickly remote fix customers who are 75 miles away. This means there down time is kept to a minimum ### 5. Quality service/product for a fraction of the cost of competitors **Rating:** 5.0/5.0 stars **Reviewed by:** Andrey R. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Zoho Assist?** Zoho provides centralized control over multitude of devices across different departments. And with ease of invite/customer connection, it allows for a quick support sessions on demand. The deployment can be an breeze, with options to deploy through the domain, policy, or pre-shared link distribution. As unattended access allows for a remote access to any of the remote devices at any time. We use it daily, to support the customers with their tech issues, or to allow the employees to connect to their workstations when working from home. **What do you dislike about Zoho Assist?** One of the downsides, is the lack of ability to assign specific machine to a specific user. The machines can be grouped and the groups are assigned to the user, but not individual machines. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho solves the problem of the support person not having to be at the customer's location and to allow employees to perform their work remotely. ### 6. Nice and easy deployment, simple interface and fast support **Rating:** 5.0/5.0 stars **Reviewed by:** Alastair P. | Technical Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2025 **What do you like best about Zoho Assist?** Simple installation and grouping of unattended endpoints. We were very quickly able to add devices, rename them and create groups in order to manage them. Had an issue with 1 device not coming online but the chat support responded very quickly and we were able to resolve. Have also tested their quick support feature which seemed to work quite nice. **What do you dislike about Zoho Assist?** Not found anything so far,, might be a little slow to update the screen on occasion. **What problems is Zoho Assist solving and how is that benefiting you?** Need remote access to multiple devices/servers from anywhere and any time in order to maintain and resolve issues ### 7. Unattended Remote Access is a Lifesaver, Good tools and easy learning curve. Recommended. **Rating:** 5.0/5.0 stars **Reviewed by:** Tito H. | Computer Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Zoho Assist?** Ability to remote in and fix issues. Also Unattended remote is an great tool when you require no user intervention. **What do you dislike about Zoho Assist?** It can be a bit buggy at times, but for the most part, it works as expected. **What problems is Zoho Assist solving and how is that benefiting you?** Ability to remote in with nobody onsite. Great on servers or people who are not techie. Makes it easy to remote and fix items. ### 8. An outstanding experience that fully met my expectations. **Rating:** 5.0/5.0 stars **Reviewed by:** Fatima K. | IT Systems and Operations Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Zoho Assist?** Easy to use, user friendly interface, simple installation and best part is that it the cheapest remote software available. Definitely great customer support as well. **What do you dislike about Zoho Assist?** I haven’t found any downsides so far. The value it provides fully justifies the price. **What problems is Zoho Assist solving and how is that benefiting you?** I am able to remote in to the machines with unattended access and setup those machines for security purposes to keep the organization secure. ### 9. Easy to Use and Great Value for Remote Support **Rating:** 5.0/5.0 stars **Reviewed by:** JeffHell63 . | IT Security Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Zoho Assist?** Very easy to use and a bargain for the price. **What do you dislike about Zoho Assist?** It's not exactly enterprise grade, but still works for 90% of remote support issues. **What problems is Zoho Assist solving and how is that benefiting you?** Assisting users that don't have one of our normal remote support apps installed. ### 10. Unmatched Remote Access Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Yashwanth P. | student, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Zoho Assist?** The remote access is the best thing i have ever used till data. **What do you dislike about Zoho Assist?** i like to have student offers in it so it adds more users and also try to target universities where they provide students university email id so you can expand your buisness give students offers. **What problems is Zoho Assist solving and how is that benefiting you?** it solved remote acces problems better ### 11. Reliable Remote Access, Minor Setup Challenges for New Users **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Zoho Assist?** Zoho Assist has been reliable for us, especially in situations where other remote software fails. The unattended access feature is particularly useful and has made working from home much more convenient. **What do you dislike about Zoho Assist?** Getting started can take some time, and users who are new or not very literate may encounter difficulties with downloading and setting up the software. **What problems is Zoho Assist solving and how is that benefiting you?** I am able to configure Unattended Access in our branch offices as well as in our server room, which allows me to provide support whether I am working from home, in the office, or while traveling. ### 12. Great **Rating:** 5.0/5.0 stars **Reviewed by:** T3B - T. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Zoho Assist?** Love the software and functionality. Customers find it easy to navigate and download. Very professional and easy. **What do you dislike about Zoho Assist?** Haven't come across anything that I dislike **What problems is Zoho Assist solving and how is that benefiting you?** None, great product. Every ICT company needs to use this. ### 13. Using Zoho Asist for 13 years **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2025 **What do you like best about Zoho Assist?** Review: I’ve been using Zoho Assist for 13 years and it has consistently proven to be reliable. I’ve never needed to contact support because everything works smoothly. The platform integrates easily, is simple to use, and downtime is almost nonexistent. Overall, it delivers a seamless experience. What I like best: Zoho Assist just works. It’s dependable, easy to integrate, and requires virtually no maintenance or outside help. The uptime and performance are excellent. **What do you dislike about Zoho Assist?** The only area for improvement would be offering a lower price for additional agents and maybe a way to quickly paste URLs from a saved list or transfer files from a repository. **What problems is Zoho Assist solving and how is that benefiting you?** Remote support ### 14. Easy for non technical older people to use **Rating:** 5.0/5.0 stars **Reviewed by:** Kathy A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Zoho Assist?** its an affordable solution that is easy to use **What do you dislike about Zoho Assist?** clients have to download an install software **What problems is Zoho Assist solving and how is that benefiting you?** I run a web design and hosting company, and many of our clients are older or not very tech-savvy. They often require assistance with setting up their email accounts or resolving email-related problems. ### 15. Great remote support at the price point **Rating:** 4.5/5.0 stars **Reviewed by:** Justin B. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2025 **What do you like best about Zoho Assist?** When it comes to the features available and the cost of which it is to run, it’s a very affordable and powerful option. It’s also pretty straightforward in no software really needed to access the remote computer. Simply just the unattended access installed on the remote computer making it very easy to use. There’s been benefits too with their mobile app where I can connect to a computer in an emergency, which has been very handy. It is nice and it’s a no nonsense approach remote access anyone can do it. **What do you dislike about Zoho Assist?** I’ve had the biggest drawbacks are that you don’t get the full experience with this there’s a lot of additional add-ons that they require you to purchase. If you want more features that would be more native in other platforms like a team viewer. It’s a very powerful platform. I just wish they included more at the base level. I also find their website kind of clunky to get into Soho sis you often have to go through a couple clicks to actually get to the page. I feel like the website in general could be more simplified than it is. **What problems is Zoho Assist solving and how is that benefiting you?** There’s a couple mainly it’s to help customers who I can’t physically be present with. It also helps you with my larger small business clients where I can install on all of their computers and also have the ability to remote in either during office hours for an emergency or after hours to do certain repairs remotely. I’ve also taken advantage of some client to not only enjoy having me remotely access their computers to fix them, but they are also utilizing Zoho for their own needs when they need to remotely access computers for different reasons. I’ve really enjoyed having the user feature where I can assign certain groups to certain people. I think another person mentioned how it would be great to assign a user just to a computer to be able to access it rather than having to go ahead and create a group with just one computer in it and then assign that group to that technician But all in all it it’s been very useful ### 16. Unattended Access That Works Reliably with Long Session Duration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2026 **What do you like best about Zoho Assist?** Unattended access works very well, and the session duration is also quite long. **What do you dislike about Zoho Assist?** For a support session, the user needs to download a program and grant access each time. **What problems is Zoho Assist solving and how is that benefiting you?** Providing remote support to clients, debugging issues on local ### 17. Effortless Setup and Excellent Connection Quality **Rating:** 5.0/5.0 stars **Reviewed by:** Robert K. | Owner, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2026 **What do you like best about Zoho Assist?** Very easy to set up and connect. Great connection quality, too. No complaints so far **What do you dislike about Zoho Assist?** Haven't found any, it's a really good service. **What problems is Zoho Assist solving and how is that benefiting you?** Occasional requests for quick support no longer need a drive there and back; all it takes is a very simple connection system, and I can resolve those simple issues remotely. ### 18. Outstanding Cross-Platform Performance and Value **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Zoho Assist?** The core technology works great across all platforms. The UX is clean and organized. The IPMI features work well for Windows and Linux; Mac less so. Support is prompt and knowledgeable. Price is hard to beat. Agent roll-out is easy. **What do you dislike about Zoho Assist?** Sometimes Mac unattended agents fall off / become unresponsive, requiring agent reinstall. **What problems is Zoho Assist solving and how is that benefiting you?** Unattended remote access is our use case. Most hosts are headless. ### 19. The best remote access tool **Rating:** 5.0/5.0 stars **Reviewed by:** 裴 . | student, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2025 **What do you like best about Zoho Assist?** I like this software because it's free and easy to use. **What do you dislike about Zoho Assist?** I don’t think there’s anything unsatisfactory for me at the moment. I just started using it, and I find it really easy to use! **What problems is Zoho Assist solving and how is that benefiting you?** Screen sharing fixed the bug on my computer. ### 20. User-Friendly, Feature-Rich, and Outstanding Support **Rating:** 4.0/5.0 stars **Reviewed by:** Shane M. | IT Systems specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Zoho Assist?** Zoho is easy to use, setup and manage. Its one of the most user friendly platforms ive used. Customer service is amazing. Normally have a quick turn around to address any issues raised. Cloud based platform is the way to go as it does not limit you in integration nor the features that are available. **What do you dislike about Zoho Assist?** Nothing. I like pretty much everything about the product. **What problems is Zoho Assist solving and how is that benefiting you?** allowing remote management of non domain joined PC's at satellite locations spread out across the continental united states. ### 21. one of the best software I have ever used. **Rating:** 5.0/5.0 stars **Reviewed by:** MF L. | Dono, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2025 **What do you like best about Zoho Assist?** no need to install on a PC, just enter through the browser **What do you dislike about Zoho Assist?** there is nothing I don't like, everything I used was to my liking. **What problems is Zoho Assist solving and how is that benefiting you?** it is helping me a lot in my technical support company that I am opening. ### 22. Best Low Cost Remote Access Platform for our business **Rating:** 5.0/5.0 stars **Reviewed by:** Chris N. | Manager of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Zoho Assist?** I love that I am able to have so many unattended devices I can connect to at anytime with either my desktop or even my mobile device! I share the devices with about 10 other technicians and we can log into the same devices simultaneously. Deploying the unattended access was a breeze and only took very minimal setup for how much of an impact it has for our business. Customer Support was has been great for questions with certain tools and functions that Zoho Assist offers. It is definitely a tool we use daily and could not operate 100% without. Integrating Zoho for our business has been a breeze and I am so grateful we have them to rely on for our unattended access needs. **What do you dislike about Zoho Assist?** I honestly have nothing I dislike about Zoho, they have been AMAZING!! **What problems is Zoho Assist solving and how is that benefiting you?** We have lots of devices designated for digital signage for our facility that are in limited accessibility areas. Being able to remote access those devices with unattended access has been the best ### 23. One of the best out there **Rating:** 5.0/5.0 stars **Reviewed by:** Sotiris L. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2025 **What do you like best about Zoho Assist?** Zoho assist is extremely user friendly, easy to categorize computers and has incredible reporting that helps extremely much while evaluating customers and technicians. **What do you dislike about Zoho Assist?** The desktop app gets a bit laggy some times and not all computers load on the unattended access. you can bypass that by going back and forth on the menu, but it is a bit annoying. **What problems is Zoho Assist solving and how is that benefiting you?** We primarily use Zoho Assist to provide remote support to our customers, which saves tons of comutting time and costs. ### 24. Zoho Assist: Easy Deployment and Reliable Monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2026 **What do you like best about Zoho Assist?** Zoho Assist allow depliy the solution easily and monitored. **What do you dislike about Zoho Assist?** Compared with anydesk and teamviewer is better to deploy **What problems is Zoho Assist solving and how is that benefiting you?** The solution allow provide support in 2 ways totally arranged. The dashboard is better to management entire networks. ### 25. Very User-Friendly and Makes Connecting with Users Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2026 **What do you like best about Zoho Assist?** It’s very user-friendly, and it makes it easy to connect with users. **What do you dislike about Zoho Assist?** Nothing, It has all the features that I want and need. **What problems is Zoho Assist solving and how is that benefiting you?** Remoting with my users who are not close enough to see in person. ### 26. Excellent and affordable access **Rating:** 5.0/5.0 stars **Reviewed by:** Linsey S. | Owner Veterinarian, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Zoho Assist?** Ease of access for unattended use plus can have numerous computed and log ins with one account for a very reasonable price. For those of us not in IT who just need it to access work computer when away from the office it’s been fabulous. I’ve had team viewer and it had a it of issues plus costly for what we needed **What do you dislike about Zoho Assist?** Occasionally glitches that have resulted in my inability to work without the ability to fix it remotely is an issue. **What problems is Zoho Assist solving and how is that benefiting you?** Accessing computer from home when I’m away for timely record keeping and helping patients get medication refills and review charts, I’m a veterinarian. I live a great distance from my office and it makes it easier when I’m away. ### 27. Effortless and Secure Remote Support Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Dave S. | Director of Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Zoho Assist?** Very easy and secure tool that makes supplying remote support to workers that are off campus very fast and effective **What do you dislike about Zoho Assist?** Nothing in particular that I dislike about the product **What problems is Zoho Assist solving and how is that benefiting you?** We have remote workers who are not very technical. Bing able to remote control their machines when issues arise has saved a lot of time and frustration ### 28. Effortless Remote Support for Clients **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2026 **What do you like best about Zoho Assist?** Zoho assist makes it so easy to provide our clients quick and easy remote assistance. **What do you dislike about Zoho Assist?** We would like to see the ability to remote into their iphone or ipad. **What problems is Zoho Assist solving and how is that benefiting you?** It allows us to access customer equipment effortlessly even when assisting the most novice user. ### 29. Effortless Remote Access with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler T. **Reviewed Date:** December 16, 2025 **What do you like best about Zoho Assist?** I love that you can connect to a remote PC using Zoho Assist, which is great for solving any problems the end user may have. **What do you dislike about Zoho Assist?** There is nothing I dislike about Zoho Assist. **What problems is Zoho Assist solving and how is that benefiting you?** I use Zoho Assist for updates and repairs, connecting to remote PCs without issues to solve user problems. ### 30. Feature-Rich Remote Assist Tool at an Unbeatable Price! Top of the line tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Brian F. | IT Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2025 **What do you like best about Zoho Assist?** One of the easiest remote assist tools I've ever used. Incredibly feature rich and the cost is unbelievably low. **What do you dislike about Zoho Assist?** Not many people have heard of it, so user adoption is a challenge sometimes. **What problems is Zoho Assist solving and how is that benefiting you?** I no longer need a person sitting at the computer for me to do the work required, I can do it late at night when I am not bothering employees. ### 31. great **Rating:** 5.0/5.0 stars **Reviewed by:** tallyfy d. | test, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Zoho Assist?** zoho assist is one of the best in the industry **What do you dislike about Zoho Assist?** there are not dislikes about this zoho assit **What problems is Zoho Assist solving and how is that benefiting you?** great ### 32. Zoho is a powerhouse! Assist is amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Karl D. | Operations Manager, Facilities Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2025 **What do you like best about Zoho Assist?** I have been using other remote assistance programs off and on, and Zoho was literally 2 clicks to start working immediately with clients, much easier than other programs I was previously using. I needed something in a pinch, and was blown away with how easy and fast I was rolling. Free Tier is also quite useful if you've got budget limitations or limited scope. **What do you dislike about Zoho Assist?** I'm not sure I found anything yet. There are lots of options for more integrations, configurations, etc... that might give me a bit of option paralysis when its time to dig into those. **What problems is Zoho Assist solving and how is that benefiting you?** This is a great tool for remote support. I have started operating on my own, and this is by far the most cost effective and simple ways to begin offering remote support. ### 33. The connection was effortless. I had an unattendended access and it was very smooth **Rating:** 4.5/5.0 stars **Reviewed by:** Edmore B. | Training & Development Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Zoho Assist?** The connection between the to PC was very efficient with real time. **What do you dislike about Zoho Assist?** There was a little delay in the connection, making the connection leg especially when one of your network is slowing things down **What problems is Zoho Assist solving and how is that benefiting you?** The ability to work at a location you are intended to be when you are not there. Some jobs are location specific and requires one to work at a specific location in time, with computers tracking your GPS location and IP address of your computer. With Zoho Assist, I can place the processing computer at the required address and rom around the world working on my other computer via the tracked location based computer. ### 34. Pretty good and flexible remote connection software. **Rating:** 4.5/5.0 stars **Reviewed by:** Austin R. | Assistant Pastor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Zoho Assist?** I like the price-to-performance for even such a light user as myself. Customer support reached out to me rather quickly when I had an issue to address. **What do you dislike about Zoho Assist?** I have struggled a bit with the consistency of the connection when it is running in the background in the past. **What problems is Zoho Assist solving and how is that benefiting you?** I needed a solution that would enable remote desktop access to unattended computers both on and off my local network. This was a good solution for those needs. It also happened to come with something I didn't realize I would use as much as I have. The ability to quickly set up a remote support session by sending a link to a colleague has been awesome! ### 35. Easy Setup and Excellent Support Make Transition Smooth **Rating:** 5.0/5.0 stars **Reviewed by:** ML T. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Zoho Assist?** Zoho Assist was very easy to set up and move my connections over. With the few questions I had, their support team was prompt and professional and very helpful. **What do you dislike about Zoho Assist?** Switching to new software and having to look for functionality you are used to is always frustrating. But, Zoho support was very helpful. **What problems is Zoho Assist solving and how is that benefiting you?** Remote Tech Support. Zoho has unattended access and remote support. The remote support option is much better than the competitors'. ### 36. Zoho Assist: A Trusted Tool That Keeps Getting Better **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Zoho Assist?** I've been using Zoho Assist for nearly a decade, and it has never let me down even daily. Over the years, I've seen it grow with meaningful updates that have made it more powerful, intuitive, and reliable. Whether I'm supporting clients or managing internal systems, it’s been my go to solution, especially when other tools fail or become unstable. Zoho Assist has pulled me out of some tough spots, and that's something I truly value. One of the biggest strengths of Zoho Assist is how smoothly it works, even in low-bandwidth environments. The remote control is responsive, the video quality is clear, and features like chat, clipboard sync, and file sharing make the experience complete. The audio option is also surprisingly handy. Once you get the hang of it, especially the unattended access setup, managing multiple devices becomes a breeze. Most of the interface is easy to use, intregrate and implement, I’d say about 95% feels intuitive and well-designed. Customer support has always been quick, helpful, and easy to reach whenever I’ve needed assistance. **What do you dislike about Zoho Assist?** The process of adding and organizing new devices in unattended mode can be a bit unintuitive at first. It could benefit from a more guided or streamlined setup for new users or admins. But after going through it a few times, it becomes manageable and is worth the effort considering the functionality you get in return. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist helps me provide remote support quickly, even in areas with poor internet. It solves the problem of not being physically present, letting me fix issues, transfer files, and assist users without delays saving time and increasing efficiency. ### 37. Easy for Operators, Limited Mac Compatibility **Rating:** 4.5/5.0 stars **Reviewed by:** daniele c. | consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2025 **What do you like best about Zoho Assist?** very simple to use on the operator side with a lot of optione for reboot, change resolution and so on **What do you dislike about Zoho Assist?** not simple for mac users (but is an apple problem) **What problems is Zoho Assist solving and how is that benefiting you?** any remote user problem and management of remote servers ### 38. Zoho Assist: A Complete and Reliable Solution for Remote Support **Rating:** 5.0/5.0 stars **Reviewed by:** Luiz P. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2025 **What do you like best about Zoho Assist?** What I like most about Zoho Assist is its reliability and comprehensive feature set for remote support. It meets all my requirements and provides a seamless experience when assisting clients remotely. **What do you dislike about Zoho Assist?** With the excellent experience I’ve had, there’s nothing about Zoho Assist that I dislike. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist is solving the challenge of providing efficient and secure remote support to clients. It allows me to access and troubleshoot computers remotely with ease, which improves response times, enhances customer satisfaction, and increases overall productivity. ### 39. Excellent support tools at a disruptive price. **Rating:** 5.0/5.0 stars **Reviewed by:** Kirk W. | CIO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2025 **What do you like best about Zoho Assist?** Great remote assistance tools. Unattended access works great. It's fast, reliable, and easy to use. **What do you dislike about Zoho Assist?** I wish the basic account for unattended access included a full featured remote assistance feature. The remote assistance feature is a little crippled in the unattended access subscription. **What problems is Zoho Assist solving and how is that benefiting you?** Remote support for users within my organization as well as outside users that I support. ### 40. Excellent option for remote desktop. **Rating:** 4.5/5.0 stars **Reviewed by:** Warner A. | Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Zoho Assist?** Unattended access is very practical and fast **What do you dislike about Zoho Assist?** It is very expensive for unattended access, they ask for at least 25 PCs. **What problems is Zoho Assist solving and how is that benefiting you?** I helped myself by connecting to a bank's laptop while they were granting me my access. ### 41. Great Remote Access Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Brian M. | Jr. IT Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Zoho Assist?** Zoho assist is a great remote access tool, it does exactly what i need it to do and lets me split up the different companies I manage. It was easy to implement and had had various guides to integrate it into our existing software deployment tools. The customer support was good for initial setup. I use zoho assist every day and it works great. **What do you dislike about Zoho Assist?** I don't like that you need to contact support to setup SSO. **What problems is Zoho Assist solving and how is that benefiting you?** Unattended remote access of clients computers. I benefit by being able to fix issues for non technical users very quickly. ### 42. I was able to access my remote workstation seamlessly using Zoho Assist without any hassle **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Zoho Assist?** Easy to setup zoho assist on the remote computer. It doesn't require additional setup - unlike in Anydesk - which needs additional work for automated start on workstation on (Linux/Ubuntu). Whereas, in Zoho assist, this feature is extremely seamless. **What do you dislike about Zoho Assist?** I do not face much trouble using zoho Assist. **What problems is Zoho Assist solving and how is that benefiting you?** I have 3 NVIDIA powered GPU workstations kept remotely. I provide service through running simulations to Researchers. My staffs are accessing this workstation remotely, and able to run the job seamlessly. ### 43. Cost-Effective, User-Friendly, and Reliable Web-Based Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Zoho Assist?** Very cost efficient and very easy to use. It's been a great tool for my team to utilize when our internal shadowing tools fail. It's very easy to implement as it is entirely web based. **What do you dislike about Zoho Assist?** Nothing comes to mind as it works as needed. **What problems is Zoho Assist solving and how is that benefiting you?** It provides us a solution to remote assist our users who utilize personal equipment from home. ### 44. Getting started **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Zoho Assist?** Getting started was smooth. The interface is clean, and I appreciated how quickly I could deploy unattended access across our fleet. The browser-based technician console is a win—no clunky installs or version mismatches. That said, the UI changes frequently enough that I’ve had to redo internal documentation more than once. **What do you dislike about Zoho Assist?** Zoho Assist offers basic 2FA, which is fine for smaller teams, but I found the lack of granular access policies a bit limiting. You can assign roles, but there’s no real conditional access logic or integration **What problems is Zoho Assist solving and how is that benefiting you?** Any user related issue and to some point remote working. ### 45. IT Helpdesk Review **Rating:** 5.0/5.0 stars **Reviewed by:** Devon S. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Zoho Assist?** Easy to use, very fast, easy to integrate on remote systems, easy to install, support is excellent when there is an issue. We use this every day. **What do you dislike about Zoho Assist?** Understanding better what features, I have and what I can add to make our Assist more robust for the Team and our users. **What problems is Zoho Assist solving and how is that benefiting you?** all of our remote issues. because of these our matrix for our call center are very good. ### 46. very nice done software. just like all of the zoho package. **Rating:** 5.0/5.0 stars **Reviewed by:** MARK G. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Zoho Assist?** Secure & Simple – Strong encryption with an easy-to-use interface. ⚡ Fast & Lightweight – Smooth performance, even on low bandwidth. 🔧 Unattended Access – Manage remote devices without user presence. 🌍 Cross-platform – Works on Windows, Mac, Linux, Android, iOS. 💰 Great Value – Affordable compared to competitors with similar features. **What do you dislike about Zoho Assist?** I don't have anything that i don't like. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist solves several key problems in the remote support and IT management space. It addresses the challenge of providing efficient support to users in different locations by enabling quick, secure remote access to devices. This helps IT teams resolve issues faster, even when users are not tech-savvy or available at the moment. Unlike many bulky or complex tools, Zoho Assist is lightweight and easy to set up, making it accessible for teams of all sizes. One major problem it tackles is the need for unattended access—being able to manage systems without someone on the other end. This is especially useful for routine maintenance or after-hours support. It also emphasizes strong security, using encryption to ensure sessions are safe and data is protected. On top of that, Zoho Assist is budget-friendly, making it a great option for small businesses or startups that need powerful features without the high cost. Overall, it benefits users by reducing downtime, improving the customer support experien ### 47. Is the best tool for remote assist **Rating:** 5.0/5.0 stars **Reviewed by:** Hugo F. | I am a suppor techincian, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2025 **What do you like best about Zoho Assist?** How easy is for clients to connect. Other software is just a pain to deal with **What do you dislike about Zoho Assist?** There is nothing i dislike is a very good tool **What problems is Zoho Assist solving and how is that benefiting you?** I can give remote support ASAP to my clients ### 48. Satisfaction in using **Rating:** 4.5/5.0 stars **Reviewed by:** Ti P. | Assistente de TIC, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2025 **What do you like best about Zoho Assist?** I really liked it, ease and feedback in installation, easy integration, online and mobile support, frequent use. **What do you dislike about Zoho Assist?** the lack of sending keyboard, e.g., "win + r" **What problems is Zoho Assist solving and how is that benefiting you?** Practicality in remote access, avoiding travel ### 49. Zoho Assist a viable alternative. **Rating:** 4.5/5.0 stars **Reviewed by:** Alan L. | Tecnico, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Zoho Assist?** So far, I have noticed a very pleasant interface with everything necessary to operate efficiently. **What do you dislike about Zoho Assist?** I would like the editing options for the groups to be a bit simpler and more intuitive. **What problems is Zoho Assist solving and how is that benefiting you?** It seems to me that they are an alternative for those of us who are not comfortable with the main options on the market. ### 50. Easy to use, great features **Rating:** 5.0/5.0 stars **Reviewed by:** Luis M. | IT Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Zoho Assist?** I like that I can send a link to my users and they I can then view their screen. I like that I can elevate my access to admin access. the session stays active for 30 minutes so that both me and the user can jump back on in case something else happened and they need my help again. Inexpensive compared to others. **What do you dislike about Zoho Assist?** That the application gets uninstalled after we are done. howeve, I think this is a purchased as an option. **What problems is Zoho Assist solving and how is that benefiting you?** making sure that I have admin access ## Zoho Assist Discussions - [Is there an app that runs where I ca connect with my account without using browser.](https://www.g2.com/discussions/25147-is-there-an-app-that-runs-where-i-ca-connect-with-my-account-without-using-browser) - 1 comment, 1 upvote - [The lag time to connect is REALLY slow. Anything I can do to improve that?](https://www.g2.com/discussions/the-lag-time-to-connect-is-really-slow-anything-i-can-do-to-improve-that) - 7 comments, 1 upvote - [Will connection times be improved.](https://www.g2.com/discussions/12824-will-connection-times-be-improved) - 1 comment, 1 upvote - [What is Zoho Assist used for?](https://www.g2.com/discussions/what-is-zoho-assist-used-for) - 1 comment - [View Zoho Assist pricing details and edition comparison](https://www.g2.com/products/zoho-assist/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+06%3A41%3A11+-0500&secure%5Bsession_id%5D=181d7f69-78b6-4945-8ecb-82c534813628&secure%5Btoken%5D=9df236af035b1c54c34137f8727f6d7154c6cf3dd3c3214d9c55b639f2dfc442&format=llm_user) ## Zoho Assist Integrations - [Acronis Cyber Protect](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews) - [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) - [FreePBX](https://www.g2.com/products/freepbx/reviews) - 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[Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zoho Desk SSIS Components by Devart](https://www.g2.com/products/zoho-desk-ssis-components-by-devart/reviews) - [Zoho Mail](https://www.g2.com/products/zoho-mail/reviews) - [Zoho Meeting](https://www.g2.com/products/zoho-meeting/reviews) ## Zoho Assist Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Communication** - Status Updates - Instant Messaging - Activity Feed - Notifications - Comments and Voting - Discussions - User Directory - Online Status of Coworkers **Presenter Tools** - Live Preview - Notifications Blocker - Remote Control - Switch Presenter **ServiceNow Apps** - ServiceNow Integration - Value **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Administration** - Access Control - Web Page Navigation - Real Time Assistance **Content Management** - File Sharing - Document Collaboration - Version Control - Tagging - Knowledge Base - Surveys **Conferencing Options** - Group Live Chat - Audio Conferencing - Video Conferencing - Video Streaming - Two-Way Audio & Video **Maintenance** - Remote Reboot - Remote Printing **Security** - Data Security - Data Masking **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Productivity Tools** - Task Management - Calendar - Search - Mobile - Multi-Language Support - Calendar Management - Document Management - Project Management - Content Management - Workflow Management - Email Management - Contact Management - File Management - Meeting Management **Application Tools** - Password Protection - Recording - In-Browser Application - Screen Recording - On-Demand Recording **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Administration** - Moderation - User, Role, and Access Management - Performance and Reliability **Security** - Data Encryption - Compliance **Agentic AI - Screen Sharing** - Decision Making **Additional Functionality** - Document Storage - Chat/Messaging - File Transfer - Third-Party Integrations - Presentation Streaming - On-Demand Webcasting - Screen Capture - Calendar Management - Multi-Participant Screen Sharing - Mobile Access - Brainstorming - Role-Based Permissions - API - Calendar Sync - Surveys & Feedback - Customizable Branding - Email Reminders - Desktop/Browser Sharing - Email Management - Meeting Management - Collaboration Tools - Screen Mirroring - Annotations - Generative AI - Whiteboard - Targeted/Locked Screen Sharing - Activity Dashboard - AI Copilot - Reporting & Statistics - File Management - Mobile Screen Sharing - Video Management - User Management - Real Time Screen Sharing - CRM - Presenter Control Management - Drag & Drop - Microsoft Outlook Integration - SSL Security - Video Support - Scheduling - Access Controls/Permissions - Availability Indicator - @mentions - Commenting/Notes - Reminders - Progress Tracking - Single Sign On - Discussions/Forums - Data Import/Export - Audio Calls - Search/Filter **Additional Functionality** - API - @mentions - Commenting/Notes - Reminders - Customizable Branding - Collaboration Tools - Surveys & Feedback - Progress Tracking - Single Sign On - Discussions/Forums - Activity Dashboard - AI Copilot - Data Import/Export - Third-Party Integrations - Reporting & Statistics - Audio Calls - Search/Filter - Calendar Sync - Drag & Drop - Generative AI **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform - Video Support **Performance** - Reporting **Additional Functionality** - Remote Monitoring & Management - AI Copilot - SSL Security - File Transfer - Two-Factor Authentication - Single Sign On - Compliance Management - Collaboration Tools - Summary Reports - Activity Dashboard - Chat/Messaging - Generative AI - Session Transfer - Remote Update/Installation - Audit Trail - Customizable Branding - Server Monitoring - Real-Time Updates - Troubleshooting - Real-Time Monitoring - Workflow Management - Multiple User Accounts - Multi-Channel Communication - CRM - Surveys & Feedback - Activity Tracking - Self Service Portal - API - Support Ticket Management - Access Controls/Permissions - Remote Access/Control - User Management - Customizable Reports - Real-Time Notifications - Video Conferencing - Diagnostic Tools - Third-Party Integrations - Reporting/Analytics **Administration** - Integrations - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing - Screen Sharing - File Transfer **Platform** - Cross-Platform Access - Mobile Device Access - Remote Device Control - Communication Management - Multiple Monitor Access **Security** - Device Enrollment - Compliance Management - Remote Monitoring & Management - File Management - Meeting Management - Print Management - User Management **Additional Functionality** - Role-Based Permissions - Chat/Messaging - Whiteboard - AI Copilot - API - Two-Factor Authentication - Reporting & Statistics - Secure Data Storage - Customizable Branding - Reporting/Analytics - Remote Printing - Server Monitoring - Activity Dashboard - Real-Time Notifications - Desktop Virtualization - Access Controls/Permissions - Real-Time Monitoring - Activity Tracking - Remote Update/Installation - Event Logs - Performance Metrics - Secure Login - Monitoring - Real-Time Data - Uptime Reporting - Live Chat - Generative AI - Collaboration Tools - Authentication - Real-Time Chat - Diagnostics Tools - Summary Reports - Drag & Drop - Multiple User Accounts - Troubleshooting - Real-Time Updates ## Top Zoho Assist Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (4,033 reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) - 4.8/5.0 (512 reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - 4.7/5.0 (479 reviews)