Zoho Assist Reviews & Product Details

The software is easy to use and feature rich. Able to do remote logins on the fly or use the unassisted access to assist frequent users or clients. Review collected by and hosted on G2.com.

Not too many issues. I think the biggest issue is the support for Apple products. Review collected by and hosted on G2.com.

It's simple and organized: the attendance invitation is sent by email to the user and they just need to log in. Apply the permissions immediately and take control of the machine with limited privileges, without being invasive. Review collected by and hosted on G2.com.

We are still in the testing phase, but compared to AnyDesk, the connection times and the simplicity of connecting are unsurpassably better. Compared to TeamViewer, the smoothness is only matched by the paid version. Review collected by and hosted on G2.com.

Zoho Assist is very easy to use and quick to deploy when supporting users remotely. I like that I can start a session quickly without requiring complex installation on the user’s side, which is helpful when assisting non-technical users. The interface is straightforward and reliable, and it allows me to troubleshoot issues, run commands, and guide users through problems in real time. It’s also convenient that everything runs securely through the browser, which makes remote support efficient. Review collected by and hosted on G2.com.

Overall it works very well, but sometimes the connection can feel slightly slower compared to some other remote support tools, especially when working on devices with lower bandwidth. The interface could also be a bit more streamlined in certain areas, such as navigating between sessions or accessing advanced tools. However, these are relatively minor issues and don’t affect the overall usability much. Review collected by and hosted on G2.com.

The ability for my customers to easily download the unattended client and for me to quickly and without effort connect to them, diagnose the problem, and allow them to get on with their work with minimum fuss. The client footprint is small and is easy for the end user to understand. Review collected by and hosted on G2.com.

The integration bar on the side sometimes doesn't work as it should, requiring me to readjust the screens to get the options to appear correctly. Review collected by and hosted on G2.com.

I used Zoho Assist for several years while working at two different Managed Service Providers, mainly as a one-time remote support tool. I really enjoyed it, and I found it very easy to use. When I started my own business, I went straight back to Zoho Assist. It was simple to add the remote support integration to my website, and I can direct clients to that page whenever they need remote support. For the price, it’s a great option if you’re looking for a one-time remote support tool. Review collected by and hosted on G2.com.

Honestly, I haven’t found any downsides to using Zoho Assist so far. It’s been a smooth experience for me, and I haven’t run into any issues worth mentioning. Review collected by and hosted on G2.com.

I really like Zoho Assist because it's a reliable product that we've been using for ten years without any issues. The customer service is great, and their chat feature is wonderful. The people who handle the chat at Zoho Assist are always very helpful and resolve any connectivity or download issues we've had. The initial setup is very easy; it's just a matter of sending a link that the employee downloads, making remote access straightforward. I also appreciate that the screen change is obvious, ensuring employees know when we're accessing their computers. It's nice to have clarity without any sneaky access vibes. Review collected by and hosted on G2.com.

We have been using the product for ten years and cannot think of anything we dislike. Review collected by and hosted on G2.com.

It was very easy for a non technical customer to join the session. Review collected by and hosted on G2.com.

We are still new, but nothing stands out at this point. Review collected by and hosted on G2.com.

I consider the tool extremely efficient and practical for remote support and distance training. The ease of use is a great differentiator: the ability to generate a simple access link eliminates the need to install additional software on the client's device. This speeds up service, reduces technical complications, and contributes to a smoother user experience. Review collected by and hosted on G2.com.

As the solution is cloud-based, the quality of remote access can be affected by slow or unstable connections, both on the support side and the client side. This can result in low resolution, slowness during use, or even disconnections. Review collected by and hosted on G2.com.

What I like best about Zoho Assist is how easy it makes remote support without sacrificing functionality. It’s a cloud-based tool, so you can instantly connect to a user’s device from anywhere without complicated setup, which is a huge time-saver. Review collected by and hosted on G2.com.

What I dislike about Zoho Assist is that while it works well for basic remote support, it can feel limited and inconsistent in more demanding scenarios. One common issue is performance. Remote sessions can sometimes lag or experience connection drops, especially on slower networks or when handling larger tasks, which can interrupt workflow Review collected by and hosted on G2.com.

Unattended access features and customer support. Review collected by and hosted on G2.com.

File transfers are a tedious process. In other software, it’s as simple as copying and pasting from the client to our devices. Review collected by and hosted on G2.com.