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At a Glance
Market Segments
Small-Business (65.9% of reviews)
Small-Business (70.5% of reviews)
Entry-Level Pricing
No pricing available
$0 1 Remote Support Technician and 5 Unattended Computers
ScreenConnect
Star Rating
(489)4.7 out of 5
Market Segments
Small-Business (65.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ScreenConnectZoho Assist
Star Rating
(619)4.6 out of 5
Market Segments
Small-Business (70.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0 1 Remote Support Technician and 5 Unattended Computers
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ConnectWise ScreenConnect excels in "Remote Control" with a score of 9.8, while Zoho Assist follows closely with 9.6. Reviewers mention that the seamless control and responsiveness of ScreenConnect make it a preferred choice for remote support tasks.
- Reviewers mention that ConnectWise ScreenConnect's "Session Recording" feature is highly rated at 9.1, compared to Zoho Assist's 8.2. Users say this functionality is crucial for training and quality assurance, making ScreenConnect a standout in this area.
- G2 users highlight the "Notifications" feature in ConnectWise ScreenConnect, scoring 9.7, as a significant advantage over Zoho Assist's 7.5. Users report that timely notifications enhance their ability to manage sessions effectively.
- Users on G2 note that Zoho Assist offers a more user-friendly "Ease of Setup" with a score of 9.3 compared to ConnectWise ScreenConnect's 8.9. Reviewers mention that this ease of initial configuration is a key factor for small businesses looking to implement remote support quickly.
- Reviewers mention that ConnectWise ScreenConnect's "Multi-Monitor Support" is rated at 8.9, which is slightly higher than Zoho Assist's 8.5. Users say this feature is essential for technicians who need to manage multiple screens during remote sessions.
- Users report that both products have strong "Data Security" measures, but ConnectWise ScreenConnect's "Data Encryption" score of 8.9 slightly edges out Zoho Assist's 8.5. Reviewers mention that robust security features are critical for maintaining client trust in remote support scenarios.
Pricing
Entry-Level Pricing
ScreenConnect
No pricing availableZoho Assist
Free Edition (free plan, free forever)
$0
1 Remote Support Technician and 5 Unattended Computers
1 Simultaneous Session
- Instant Chat
- Desktop App
- UAC Compatible
Free Trial
ScreenConnect
Free Trial is available
Zoho Assist
Free Trial is available
Ratings
Meets Requirements
9.3
403
9.2
507
Ease of Use
9.3
406
9.3
517
Ease of Setup
8.9
331
9.3
433
Ease of Admin
8.9
328
9.3
384
Quality of Support
8.8
346
8.9
427
Has the product been a good partner in doing business?
9.1
313
9.2
372
Product Direction (% positive)
8.7
399
9.3
501
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
8.6
15
7.6
45
Feature Not Available
6.8
43
9.7
19
8.4
44
8.8
16
7.7
43
Conferencing Options
7.9
14
7.7
44
6.7
13
7.4
46
Feature Not Available
7.2
46
Application Tools
8.1
13
8.0
41
8.6
16
7.8
43
Feature Not Available
8.5
42
Agentic AI - Screen Sharing
Not enough data
6.3
22
Collaboration Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Coordination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Type
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.6
45
9.2
191
9.2
43
8.5
187
9.0
40
8.3
172
9.3
47
9.3
190
9.1
45
8.5
175
8.9
46
8.6
177
Maintenance
9.3
46
8.6
178
8.8
35
8.2
160
Communication
8.9
43
8.5
175
7.6
29
7.3
145
Feature Not Available
7.1
146
8.2
37
7.9
147
Security
8.8
31
8.7
155
8.8
36
8.8
152
Device Support
8.0
40
8.3
161
8.8
40
8.9
173
8.8
40
8.8
166
Performance
8.3
38
8.4
158
Administration
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Security
Not enough data
8.8
8
Not enough data
8.5
8
Remote Support - Remote Video Support
8.3
5
Not enough data
8.0
5
Not enough data
9.3
5
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Administration
8.9
95
Feature Not Available
8.7
87
8.2
186
8.4
89
8.1
188
8.7
78
8.1
171
8.9
81
8.1
171
9.3
106
9.2
213
Feature Not Available
8.5
199
Platform
9.0
97
8.7
196
7.8
81
8.3
184
7.9
82
Feature Not Available
9.5
107
9.2
207
Security
Feature Not Available
Feature Not Available
9.0
89
Feature Not Available
Feature Not Available
8.3
159
Categories
Categories
Shared Categories
ScreenConnect and Zoho Assist are categorized as Screen Sharing, Remote Support, and Remote Desktop
Unique Categories
ScreenConnect is categorized as Video Conferencing and Remote Video Support
Zoho Assist is categorized as ServiceNow Store Apps and Co-Browsing
Reviews
Reviewers' Company Size
ScreenConnect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Assist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
42.7%
Computer Software
6.0%
Computer & Network Security
6.0%
Computer Networking
3.9%
Hospital & Health Care
3.4%
Other
37.9%
Information Technology and Services
26.0%
Computer & Network Security
7.5%
Computer Software
6.2%
Computer Networking
2.6%
Retail
2.4%
Other
55.3%
Alternatives
Discussions
I would like to switch my current ScreenConnect installation to ConnectWise's Automate. Can I?
1 Comment
RD
Yes you can, you need to speak with your account executive.Read more
What does ConnectWise control do?
1 Comment
BF
It performs remote helpdesk, remote support and most of the LogmeIn Rescue type work Read more
The lag time to connect is REALLY slow. Anything I can do to improve that?
7 Comments
SC
Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I...Read more
Will connection times be improved.
1 Comment
GD
Paul this could also be caused by the actual desktop/server that has the agent installed. Generally, Zoho Assist agent depends on DNS to reach Zoho Assist...Read more
Is there an app that runs where I ca connect with my account without using browser.
1 Comment
Official Response from Zoho Assist
Yes, you can use the Zoho Assist Desktop App to conduct sessions. Log in to https://assist.zoho.com, click on Downloads (from the top right corner) , and...Read more
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