Compare ScreenConnect and Zoho Assist 
At a Glance
Market Segments
Small-Business (65.7% of reviews)
Small-Business (71.3% of reviews)
Entry-Level Pricing
No pricing available
$0 1 Remote Support Technician and 5 Unattended Computers
ScreenConnect
Star Rating
(494)4.7 out of 5
Market Segments
Small-Business (65.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ScreenConnectZoho Assist
Star Rating
(663)4.6 out of 5
Market Segments
Small-Business (71.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0 1 Remote Support Technician and 5 Unattended Computers
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Assist excels in ease of setup, with many users highlighting how quickly they could get started without needing extensive technical knowledge. One user mentioned, "The setup was easy and didn’t require much technical know-how, so anyone can set it up in just a few minutes."
- Users say that ScreenConnect offers a minimalistic UI that enhances user experience, with one reviewer stating, "The UI is perfectly minimal, and I haven’t noticed any lag at all." This simplicity is particularly appreciated by small businesses looking for efficient remote support solutions.
- According to verified reviews, Zoho Assist provides a fast and reliable remote connection, even in low bandwidth situations. Users have praised its performance, noting that "the remote connection is fast and reliable," which is crucial for maintaining productivity during support sessions.
- Reviewers mention that ScreenConnect shines in remote control capabilities, with a high satisfaction score in this area. Users appreciate the ability to quickly access and troubleshoot devices, stating, "Screenconnect provides fast and secure remote support," which is essential for IT teams.
- G2 reviewers highlight that Zoho Assist's unattended access feature is particularly useful, allowing users to manage devices without needing someone on the other end. This feature has been noted as a game-changer for many, enhancing overall efficiency in remote support tasks.
- Users report that while both products have strong support features, ScreenConnect's collaboration tools for screen sharing are highly regarded, with one user noting, "With Screenconnect, collaboration is also boosted thanks to screen sharing and ease." This makes it a valuable tool for teams needing to work together remotely.
Pricing
Entry-Level Pricing
ScreenConnect
No pricing availableZoho Assist
Free Edition (free plan, free forever)
$0
1 Remote Support Technician and 5 Unattended Computers
1 Simultaneous Session
- Instant Chat
- Desktop App
- UAC Compatible
Free Trial
ScreenConnect
Free Trial is available
Zoho Assist
Free Trial is available
Ratings
Meets Requirements
9.3
406
9.2
548
Ease of Use
9.3
409
9.3
560
Ease of Setup
8.9
334
9.3
476
Ease of Admin
8.9
329
9.3
414
Quality of Support
8.8
349
8.9
461
Has the product been a good partner in doing business?
9.1
314
9.2
400
Product Direction (% positive)
8.7
402
9.3
543
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
8.6
14
7.6
45
Feature Not Available
6.9
43
9.7
18
8.5
44
8.9
15
7.8
43
Conferencing Options
7.7
13
7.8
44
6.5
12
7.5
46
Feature Not Available
7.4
46
Application Tools
7.9
12
8.1
40
8.7
15
7.8
42
Feature Not Available
8.7
45
Agentic AI - Screen Sharing
Not enough data
6.3
22
Collaboration Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Coordination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Type
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.7
47
9.3
219
9.3
43
8.5
198
9.1
39
8.3
174
9.3
46
9.3
209
9.2
44
8.5
179
9.0
46
8.6
184
Maintenance
9.4
46
8.6
184
8.7
34
8.2
164
Communication
8.9
43
8.5
182
7.6
28
7.3
148
Feature Not Available
7.1
150
8.1
36
7.9
149
Security
8.8
30
8.7
160
8.9
35
8.7
154
Device Support
8.0
39
8.3
167
8.8
40
8.9
176
8.8
40
8.8
170
Performance
8.3
37
8.4
163
Administration
Not enough data
8.9
9
Not enough data
8.8
8
Not enough data
8.8
8
Security
Not enough data
8.8
8
Not enough data
8.5
8
Remote Support - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.9
95
Feature Not Available
8.7
87
8.3
193
8.4
89
8.1
193
8.7
78
8.1
175
8.9
81
8.2
175
9.3
106
9.2
221
Feature Not Available
8.5
205
Platform
9.0
97
8.7
201
7.8
81
8.3
190
7.9
82
Feature Not Available
9.5
108
9.2
216
Security
Feature Not Available
Feature Not Available
9.0
89
Feature Not Available
Feature Not Available
8.4
163
Categories
Categories
Shared Categories
ScreenConnect and Zoho Assist are categorized as Screen Sharing, Remote Support, and Remote Desktop
Unique Categories
ScreenConnect is categorized as Video Conferencing and Remote Video Support
Zoho Assist is categorized as ServiceNow Store Apps and Co-Browsing
Reviews
Reviewers' Company Size
ScreenConnect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Assist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
42.8%
Computer & Network Security
6.2%
Computer Software
6.0%
Computer Networking
3.9%
Hospital & Health Care
3.4%
Other
37.7%
Information Technology and Services
26.5%
Computer & Network Security
7.7%
Computer Software
6.0%
Retail
2.6%
Computer Networking
2.4%
Other
54.8%
Alternatives
Discussions
What does ConnectWise control do?
1 Comment
BF
It performs remote helpdesk, remote support and most of the LogmeIn Rescue type work Read more
I would like to switch my current ScreenConnect installation to ConnectWise's Automate. Can I?
1 Comment
RD
Yes you can, you need to speak with your account executive.Read more
The lag time to connect is REALLY slow. Anything I can do to improve that?
7 Comments
SC
Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I...Read more
Is there an app that runs where I ca connect with my account without using browser.
1 Comment
ZC
Comment deleted by user.Read more
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