Introducing G2.ai, the future of software buying.Try now
Compare ScreenConnect and Zoho Assist 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Heimdal
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
SetMe
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Aonmeetings
Visit Website
At a Glance
Market Segments
Small-Business (65.9% of reviews)
Small-Business (70.6% of reviews)
Entry-Level Pricing
No pricing available
$0 1 Remote Support Technician and 5 Unattended Computers
ScreenConnect
Star Rating
(489)4.7 out of 5
Market Segments
Small-Business (65.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ScreenConnectZoho Assist
Star Rating
(624)4.6 out of 5
Market Segments
Small-Business (70.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0 1 Remote Support Technician and 5 Unattended Computers
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Assist excels in user-friendliness, with many users appreciating its clean interface that helps them stay organized without hindrance. In contrast, while ScreenConnect is also noted for its reliability, some users find its interface less intuitive, which can affect the overall experience.
- Users say that Zoho Assist's setup process is remarkably straightforward, allowing them to connect and assist users within seconds. ScreenConnect, while praised for its fast connections, has received feedback indicating that its setup can be more complex, which may require additional time for new users.
- Reviewers mention that both products offer strong remote access capabilities, but ScreenConnect stands out with its ability to manage multiple sessions effortlessly and its robust security features. Users have highlighted its quick silent connections and effective chat functionality, which enhance the remote support experience.
- According to verified reviews, Zoho Assist shines in its balance of powerful features and simplicity, with users noting that file transfers and multi-monitor navigation work seamlessly. ScreenConnect, while also feature-rich, may present a steeper learning curve for some users, particularly those unfamiliar with its extensive toolbox.
- G2 reviewers highlight that both platforms provide solid support, but Zoho Assist edges out with slightly higher ratings in quality of support. Users appreciate the responsiveness and helpfulness of Zoho's support team, while ScreenConnect users have reported mixed experiences, indicating room for improvement in this area.
- Users report that ScreenConnect is particularly effective for low-bandwidth situations, making it a reliable choice for users in challenging network environments. However, Zoho Assist's overall higher G2 Score reflects a broader satisfaction among users, suggesting it may be the better option for those prioritizing a smooth and efficient user experience.
Pricing
Entry-Level Pricing
ScreenConnect
No pricing availableZoho Assist
Free Edition (free plan, free forever)
$0
1 Remote Support Technician and 5 Unattended Computers
1 Simultaneous Session
- Instant Chat
- Desktop App
- UAC Compatible
Free Trial
ScreenConnect
Free Trial is available
Zoho Assist
Free Trial is available
Ratings
Meets Requirements
9.3
403
9.2
511
Ease of Use
9.3
406
9.3
521
Ease of Setup
8.9
331
9.3
437
Ease of Admin
8.9
328
9.3
387
Quality of Support
8.8
346
8.9
430
Has the product been a good partner in doing business?
9.1
313
9.2
375
Product Direction (% positive)
8.7
399
9.3
505
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
8.6
15
7.6
45
Feature Not Available
6.8
43
9.7
19
8.4
44
8.8
16
7.7
43
Conferencing Options
7.9
14
7.7
44
6.7
13
7.4
46
Feature Not Available
7.2
46
Application Tools
8.1
13
8.0
41
8.6
16
7.8
43
Feature Not Available
8.5
42
Agentic AI - Screen Sharing
Not enough data
6.3
22
Collaboration Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Coordination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Type
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.6
45
9.2
192
9.2
43
8.5
189
9.0
40
8.3
172
9.3
47
9.3
192
9.1
45
8.5
175
8.9
46
8.6
179
Maintenance
9.3
46
8.6
178
8.8
35
8.2
160
Communication
8.9
43
8.5
176
7.6
29
7.3
146
Feature Not Available
7.1
146
8.2
37
7.9
147
Security
8.8
31
8.7
155
8.8
36
8.8
152
Device Support
8.0
40
8.3
161
8.8
40
8.9
173
8.8
40
8.8
166
Performance
8.3
38
8.4
158
Administration
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Security
Not enough data
8.8
8
Not enough data
8.5
8
Remote Support - Remote Video Support
8.3
5
Not enough data
8.0
5
Not enough data
9.3
5
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Administration
8.9
95
Feature Not Available
8.7
87
8.2
186
8.4
89
8.1
188
8.7
78
8.1
171
8.9
81
8.1
171
9.3
106
9.2
215
Feature Not Available
8.5
200
Platform
9.0
97
8.7
197
7.8
81
8.3
185
7.9
82
Feature Not Available
9.5
107
9.2
208
Security
Feature Not Available
Feature Not Available
9.0
89
Feature Not Available
Feature Not Available
8.3
159
Categories
Categories
Shared Categories
ScreenConnect and Zoho Assist are categorized as Screen Sharing, Remote Support, and Remote Desktop
Unique Categories
ScreenConnect is categorized as Video Conferencing and Remote Video Support
Zoho Assist is categorized as ServiceNow Store Apps and Co-Browsing
Reviews
Reviewers' Company Size
ScreenConnect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Assist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
42.7%
Computer Software
6.0%
Computer & Network Security
6.0%
Computer Networking
3.9%
Hospital & Health Care
3.4%
Other
37.9%
Information Technology and Services
26.2%
Computer & Network Security
7.4%
Computer Software
6.2%
Computer Networking
2.6%
Retail
2.4%
Other
55.2%
Alternatives
Discussions
I would like to switch my current ScreenConnect installation to ConnectWise's Automate. Can I?
1 Comment
RD
Yes you can, you need to speak with your account executive.Read more
What does ConnectWise control do?
1 Comment
BF
It performs remote helpdesk, remote support and most of the LogmeIn Rescue type work Read more
The lag time to connect is REALLY slow. Anything I can do to improve that?
7 Comments
SC
Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I...Read more
Will connection times be improved.
1 Comment
GD
Paul this could also be caused by the actual desktop/server that has the agent installed. Generally, Zoho Assist agent depends on DNS to reach Zoho Assist...Read more
Is there an app that runs where I ca connect with my account without using browser.
1 Comment
Official Response from Zoho Assist
Yes, you can use the Zoho Assist Desktop App to conduct sessions. Log in to https://assist.zoho.com, click on Downloads (from the top right corner) , and...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
