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Compare AnyDesk and Zoho Assist 
Featured Products
At a Glance
Market Segments
Mid-Market (41.2% of reviews)
Small-Business (71.1% of reviews)
Entry-Level Pricing
$22.90
$0 1 Remote Support Technician and 5 Unattended Computers
AnyDesk
Star Rating
(1,069)4.5 out of 5
Market Segments
Mid-Market (41.2% of reviews)
Pros & Cons
Entry-Level Pricing
$22.90
Browse all 4 pricing plansZoho Assist
Star Rating
(652)4.6 out of 5
Market Segments
Small-Business (71.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0 1 Remote Support Technician and 5 Unattended Computers
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Assist excels in user-friendliness, with many users appreciating its clean interface and straightforward setup process. One user highlighted how they can connect to a user's machine in just 10 seconds, making it a seamless experience for troubleshooting.
- Users say that AnyDesk offers impressive flexibility, allowing team members to maintain effective workflows from anywhere. Reviewers noted its lightweight nature and ease of transferring data between users, which is particularly beneficial for remote teams.
- According to verified reviews, Zoho Assist stands out for its balance of powerful features and simplicity. Users have praised its capabilities like file transfer, multi-monitor navigation, and unattended access, all of which work reliably without unnecessary complexity.
- Reviewers mention that AnyDesk's performance in remote support is sometimes hindered by its lower G2 Score in that category. While it has a solid feature set, some users feel it doesn't fully meet their specific support needs compared to Zoho Assist.
- G2 reviewers highlight that Zoho Assist's quality of support is slightly better, with users noting a more responsive and helpful customer service experience. This can be crucial for businesses that rely heavily on timely assistance.
- Users report that while AnyDesk is a strong contender for remote desktop solutions, it may not be as cost-effective for small businesses, given its entry-level pricing. In contrast, Zoho Assist offers a free tier for basic use, making it an attractive option for smaller teams looking to manage remote support without upfront costs.
Pricing
Entry-Level Pricing
AnyDesk
Solo
$22.90
Feature set for single-person companies.
- 1 licensed user
- Unlimited devices to connect to (Interactive Access)
- Up to 100 managed devices (Unattended Access)
Zoho Assist
Free Edition (free plan, free forever)
$0
1 Remote Support Technician and 5 Unattended Computers
1 Simultaneous Session
- Instant Chat
- Desktop App
- UAC Compatible
Free Trial
AnyDesk
Free Trial is available
Zoho Assist
Free Trial is available
Ratings
Meets Requirements
9.2
893
9.2
539
Ease of Use
9.3
904
9.3
550
Ease of Setup
9.3
194
9.3
466
Ease of Admin
9.0
140
9.3
409
Quality of Support
8.8
796
8.9
454
Has the product been a good partner in doing business?
8.7
127
9.2
395
Product Direction (% positive)
9.2
863
9.3
533
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
7.6
45
Not enough data
6.9
43
Not enough data
8.5
44
Not enough data
7.8
43
Conferencing Options
Not enough data
7.8
44
Not enough data
7.5
46
Not enough data
7.4
46
Application Tools
Not enough data
8.1
40
Not enough data
7.8
42
Not enough data
8.7
45
Agentic AI - Screen Sharing
Not enough data
6.3
22
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.4
320
9.2
211
9.0
313
8.5
197
9.0
283
8.3
174
8.8
287
9.3
205
8.8
273
8.5
178
8.9
263
8.6
184
Maintenance
8.8
272
8.6
183
8.8
249
8.2
164
Communication
8.9
282
8.5
181
8.5
224
7.3
148
8.4
231
7.1
150
8.7
251
7.9
149
Security
8.9
269
8.7
160
8.9
260
8.7
154
Device Support
8.9
276
8.3
165
9.0
280
8.8
175
9.0
279
8.8
169
Performance
8.9
267
8.4
162
Administration
Not enough data
8.9
9
Not enough data
8.8
8
Not enough data
8.8
8
Security
Not enough data
8.8
8
Not enough data
8.5
8
Administration
9.0
694
Feature Not Available
8.8
620
8.3
193
Feature Not Available
8.1
193
8.8
649
8.1
175
8.9
657
8.2
175
8.8
675
9.2
221
9.0
710
8.5
205
Platform
9.0
674
8.7
201
8.7
667
8.3
190
Feature Not Available
Feature Not Available
9.2
723
9.2
216
Security
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
8.4
163
Categories
Categories
Shared Categories
AnyDesk and Zoho Assist are categorized as Remote Desktop and Remote Support
Unique Categories
AnyDesk has no unique categories
Reviews
Reviewers' Company Size
AnyDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Assist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.2%
Computer Software
13.3%
Computer & Network Security
4.2%
Marketing and Advertising
3.5%
Telecommunications
3.1%
Other
53.8%
Information Technology and Services
26.4%
Computer & Network Security
7.9%
Computer Software
6.1%
Retail
2.5%
Computer Networking
2.5%
Other
54.8%
Alternatives
Discussions
Is Anydesk better than Team Viewer?
5 Comments
TF
AnyDesk has TCP-Tunneling. TeamViewer no.
Only the image quality of TeamViewer is better.Read more
could not log into the remote computer this was my issue and sometimes serious issue.
4 Comments
DB
Need to check remote machine network connectivity.... If issue in network connectivity it causes issues... Read more
The lag time to connect is REALLY slow. Anything I can do to improve that?
7 Comments
SC
Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I...Read more
Will connection times be improved.
1 Comment
GD
Paul this could also be caused by the actual desktop/server that has the agent installed. Generally, Zoho Assist agent depends on DNS to reach Zoho Assist...Read more
Is there an app that runs where I ca connect with my account without using browser.
1 Comment
Official Response from Zoho Assist
Yes, you can use the Zoho Assist Desktop App to conduct sessions. Log in to https://assist.zoho.com, click on Downloads (from the top right corner) , and...Read more
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