# AnyDesk vs Zoho Assist Comparison
---
## AI Generated Summary
- **G2 reviewers report** that AnyDesk excels in providing a fast and stable remote connection, even in low-bandwidth situations. Users appreciate its lightweight interface, which makes remote support and file sharing convenient, allowing them to manage tasks without disrupting the end-user experience.
- **Users say** that Zoho Assist stands out for its seamless installation of the unattended access module, enabling technicians to reconnect with clients effortlessly. This feature is particularly praised for minimizing downtime and allowing users to get back to work quickly.
- **Reviewers mention** that AnyDesk's file transfer capabilities are highly effective, allowing users to send files without interrupting the ongoing tasks of the remote user. This flexibility is a significant advantage for those managing multiple support requests simultaneously.
- **According to verified reviews** , Zoho Assist is noted for its user-friendly experience, with technicians able to quickly start sessions and manage multiple devices without a steep learning curve. This ease of use is a key factor for teams looking to streamline their support processes.
- **G2 reviewers highlight** that while AnyDesk offers robust features for remote access, some users feel it could improve in areas like multi-session handling and support quality, which may affect larger teams needing more comprehensive support solutions.
- **Users report** that Zoho Assist's overall satisfaction is reflected in its higher G2 Score, indicating a strong market presence and user approval, particularly among small businesses that make up a significant portion of its user base.



| | AnyDesk | Zoho Assist | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 1,100 | 702 | 
| **Largest Market Segment** | Small-Business (41.4% of reviews) | Small-Business (71.3% of reviews) | 
| **Entry Level Price** | $22.90 | $0 1 Remote Support Technician and 5 Unattended Computers | 

---
## Top Pros & Cons

### AnyDesk

Pros:
- Ease of Use (34 reviews)
- Easy Setup (17 reviews)

Cons:
- Connection Issues (10 reviews)
- Remote Access Issues (9 reviews)

### Zoho Assist

Pros:
- Ease of Use (138 reviews)
- Remote Access (96 reviews)

Cons:
- Remote Access Issues (30 reviews)
- Feature Limitations (21 reviews)

---
## Ratings Comparison
| Rating | AnyDesk | Zoho Assist | 
|---|---|---|
  | **Meets Requirements** | 9.2 (917 reviews) | 9.2 (581 reviews) | 
  | **Ease of Use** | 9.3 (929 reviews) | 9.3 (594 reviews) | 
  | **Ease of Setup** | 9.3 (219 reviews) | 9.3 (511 reviews) | 
  | **Ease of Admin** | 9.0 (141 reviews) | 9.3 (414 reviews) | 
  | **Quality of Support** | 8.8 (815 reviews) | 9.0 (488 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (128 reviews) | 9.2 (399 reviews) | 
  | **Product Direction (% positive)** | 9.2 (883 reviews) | 9.4 (565 reviews) | 

---
## Pricing

### AnyDesk

#### Entry-Level Pricing

Plan: Solo

Price: $22.90

Description: Feature set for single-person companies.

Key Features:
- 1 licensed user
- Unlimited devices to connect to (Interactive Access)
- Up to 100 managed devices (Unattended Access)

[Browse all 4 editions](https://www.g2.com/products/anydesk/pricing)

#### Free Trial

Yes

### Zoho Assist

#### Entry-Level Pricing

Plan: Free Edition (free plan, free forever)

Price: $0 1 Remote Support Technician and 5 Unattended Computers

Description: 1 Simultaneous Session

Key Features:
- Instant Chat
- Desktop App
- UAC Compatible

[Browse all 6 editions](https://www.g2.com/products/zoho-assist/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **AnyDesk** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### Communication

| Feature | AnyDesk | Zoho Assist | 
|---|---|---|
| **Status Updates** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | 

#### Content Management

| Feature | AnyDesk | Zoho Assist | 
|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | AnyDesk | Zoho Assist | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 

#### Administration

| Feature | AnyDesk | Zoho Assist | 
|---|---|---|
| **Moderation** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **AnyDesk** | N/A | N/A |
| **Zoho Assist** | 7.7/10 | 54 |

#### Presenter Tools

| Feature | AnyDesk | Zoho Assist | 
|---|---|---|
| **Live Preview** | Not enough data | 7.6 (45 reviews) | 
| **Notifications Blocker** | Not enough data | 6.9 (43 reviews) | 
| **Remote Control** | Not enough data | 8.5 (44 reviews) | 
| **Switch Presenter** | Not enough data | 7.8 (43 reviews) | 

#### Conferencing Options

| Feature | AnyDesk | Zoho Assist | 
|---|---|---|
| **Group Live Chat** | Not enough data | 7.8 (44 reviews) | 
| **Audio Conferencing** | Not enough data | 7.5 (46 reviews) | 
| **Video Conferencing** | Not enough data | 7.4 (46 reviews) | 

#### Application Tools

| Feature | AnyDesk | Zoho Assist | 
|---|---|---|
| **Password Protection** | Not enough data | 8.1 (40 reviews) | 
| **Recording** | Not enough data | 7.8 (42 reviews) | 
| **In-Browser Application** | Not enough data | 8.8 (47 reviews) | 

#### Agentic AI - Screen Sharing

| Feature | AnyDesk | Zoho Assist | 
|---|---|---|
| **Decision Making** | Not enough data | 6.3 (22 reviews) | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **AnyDesk** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### ServiceNow Apps

| Feature | AnyDesk | Zoho Assist | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | Not enough data | 
| **Value** | Not enough data | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | AnyDesk | Zoho Assist | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **AnyDesk** | 8.9/10 | 351 |
| **Zoho Assist** | 8.5/10 | 277 |

#### Administration

| Feature | AnyDesk | Zoho Assist | 
|---|---|---|
| **Screen Sharing** | 9.4 (322 reviews) | 9.3 (234 reviews) | 
| **File Sharing** | 9.0 (315 reviews) | 8.6 (200 reviews) | 
| **Session Recording** | 9.0 (282 reviews) | 8.3 (172 reviews) | 
| **Unattended Remote Access** | 8.8 (288 reviews) | 9.3 (228 reviews) | 
| **Multi - Session Handling** | 8.8 (275 reviews) | 8.5 (180 reviews) | 
| **Multi-Monitor Support** | 8.9 (262 reviews) | 8.6 (185 reviews) | 

#### Maintenance

| Feature | AnyDesk | Zoho Assist | 
|---|---|---|
| **Remote Reboot** | 8.9 (271 reviews) | 8.6 (185 reviews) | 
| **Remote Printing** | 8.8 (250 reviews) | 8.2 (163 reviews) | 

#### Communication 

| Feature | AnyDesk | Zoho Assist | 
|---|---|---|
| **Text Chat** | 8.9 (284 reviews) | 8.5 (181 reviews) | 
| **VoIP** | 8.5 (223 reviews) | 7.3 (146 reviews) | 
| **Video Conference Call** | 8.5 (230 reviews) | 7.1 (148 reviews) | 
| **Screen Annotations** | 8.7 (252 reviews) | 7.9 (147 reviews) | 

#### Security

| Feature | AnyDesk | Zoho Assist | 
|---|---|---|
| **Data Encryption** | 8.9 (269 reviews) | 8.7 (162 reviews) | 
| **Compliance** | 8.9 (260 reviews) | 8.8 (152 reviews) | 

#### Device Support

| Feature | AnyDesk | Zoho Assist | 
|---|---|---|
| **Mobile Device Access** | 8.9 (277 reviews) | 8.3 (170 reviews) | 
| **Multi-Platform Support** | 9.0 (281 reviews) | 8.9 (180 reviews) | 
| **Cross-Platform** | 9.0 (280 reviews) | 8.8 (171 reviews) | 

#### Performance

| Feature | AnyDesk | Zoho Assist | 
|---|---|---|
| **Reporting** | 8.9 (266 reviews) | 8.4 (164 reviews) | 

### Co-Browsing

| Product | Score | Reviews |
|---|---|---|
| **AnyDesk** | N/A | N/A |
| **Zoho Assist** | 8.8/10 | 9 |

#### Administration

| Feature | AnyDesk | Zoho Assist | 
|---|---|---|
| **Access Control** | Not enough data | 8.9 (9 reviews) | 
| **Web Page Navigation** | Not enough data | 8.8 (8 reviews) | 
| **Real Time Assistance** | Not enough data | 8.8 (8 reviews) | 

#### Security

| Feature | AnyDesk | Zoho Assist | 
|---|---|---|
| **Data Security** | Not enough data | 8.8 (8 reviews) | 
| **Data Masking** | Not enough data | 8.5 (8 reviews) | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **AnyDesk** | 8.9/10 | 855 |
| **Zoho Assist** | 8.5/10 | 264 |

#### Administration

| Feature | AnyDesk | Zoho Assist | 
|---|---|---|
| **Usage Information** | 9.0 (700 reviews) | Feature Not Available | 
| **Integrations** | 8.8 (625 reviews) | 8.3 (195 reviews) | 
| **Diagnostics** | Feature Not Available | 8.2 (196 reviews) | 
| **Session Recording** | 8.8 (653 reviews) | 8.1 (176 reviews) | 
| **Session Transfer** | 8.9 (660 reviews) | 8.2 (175 reviews) | 
| **Unattended Access** | 8.8 (682 reviews) | 9.2 (225 reviews) | 
| **File Sharing** | 9.0 (719 reviews) | 8.6 (208 reviews) | 

#### Platform

| Feature | AnyDesk | Zoho Assist | 
|---|---|---|
| **Cross-Platform Access** | 9.0 (684 reviews) | 8.7 (202 reviews) | 
| **Mobile Device Access** | 8.7 (672 reviews) | 8.3 (190 reviews) | 
| **Remote Device Control** | 9.2 (740 reviews) | 9.2 (217 reviews) | 

#### Security

| Feature | AnyDesk | Zoho Assist | 
|---|---|---|
| **Device Enrollment** | Feature Not Available | 8.4 (163 reviews) | 

---
## Categories
**Shared Categories (2):** [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Remote Support Software](https://www.g2.com/categories/remote-support)


**Unique to Zoho Assist (3):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [Co-Browsing Software](https://www.g2.com/categories/co-browsing)


---
## Reviewer Demographics

### By Company Size

| Segment | AnyDesk | Zoho Assist | 
|---|---|---|
| **Small-Business** | 41.4% | 71.3% | 
| **Mid-Market** | 41.1% | 23.4% | 
| **Enterprise** | 17.5% | 5.3% | 

### By Industry

#### AnyDesk

- **Information Technology and Services:** 22.3%
- **Computer Software:** 13.5%
- **Computer & Network Security:** 4.1%
- **Marketing and Advertising:** 3.6%
- **Telecommunications:** 3.0%
- **Financial Services:** 2.9%
- **Consumer Services:** 2.4%
- **Education Management:** 2.4%
- **Hospital & Health Care:** 2.0%
- **Logistics and Supply Chain:** 1.9%
- **Other:** 42.0%

#### Zoho Assist

- **Information Technology and Services:** 26.5%
- **Computer & Network Security:** 7.3%
- **Computer Software:** 6.0%
- **Computer Networking:** 2.6%
- **Retail:** 2.4%
- **Non-Profit Organization Management:** 2.3%
- **Consulting:** 2.1%
- **Education Management:** 2.1%
- **Automotive:** 2.0%
- **Computer Hardware:** 2.0%
- **Other:** 44.6%

---
## Alternatives

### Alternatives to AnyDesk

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3992 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (652 reviews)
- [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (596 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (516 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (503 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (439 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (388 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (209 reviews)
- [Devolutions Remote Desktop Manager](https://www.g2.com/products/devolutions-remote-desktop-manager/reviews) — 4.7/5 stars (199 reviews)

### Alternatives to Zoho Assist

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3992 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (516 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (503 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (652 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (439 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (388 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (209 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4316 reviews)
- [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (596 reviews)

---
## Top Discussions

### AnyDesk

- Title: [Is AnyDesk really free?](https://www.g2.com/discussions/is-anydesk-really-free) — 5 comments
  > **Top comment:** "Yes"
- Title: [Is Anydesk better than Team Viewer?](https://www.g2.com/discussions/is-anydesk-better-than-team-viewer) — 5 comments, 3 upvotes
  > **Top comment:** "Yes it is. It's light, user friendly and easy to use and understand. "
- Title: [could not log into the remote computer this was my issue and sometimes serious issue.](https://www.g2.com/discussions/13087-could-not-log-into-the-remote-computer-this-was-my-issue-and-sometimes-serious-issue) — 4 comments, 1 upvote
  > **Top comment:** "You must verify that the AnyDesk software is installed and with the permissions to connect to the target computer, from where the connection is required..."
- Title: [AnyDesk or TeamViewer?](https://www.g2.com/discussions/12587-a-anydesk-o-teamviewer) — 3 comments, 2 upvotes
  > **Top comment:** "Anydesk very useful software for business part and handling side very user friendly. I recommended our every clients."
- Title: [What is AnyDesk used for?](https://www.g2.com/discussions/what-is-anydesk-used-for) — 2 comments, 1 upvote
  > **Top comment:** "it is mostly used for remote desktop support and using this you can share your screen with another person also you can allow another person to access your..."

### Zoho Assist

- Title: [The lag time to connect is REALLY slow. Anything I can do to improve that?](https://www.g2.com/discussions/the-lag-time-to-connect-is-really-slow-anything-i-can-do-to-improve-that) — 7 comments, 1 upvote
  > **Top comment:** "Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I..."
- Title: [What is Zoho Assist used for?](https://www.g2.com/discussions/what-is-zoho-assist-used-for) — 1 comment
  > **Top comment:** "Remote Support Software"
- Title: [Is there an app that runs where I ca connect with my account without  using browser.](https://www.g2.com/discussions/25147-is-there-an-app-that-runs-where-i-ca-connect-with-my-account-without-using-browser) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [Will connection times be improved.](https://www.g2.com/discussions/12824-will-connection-times-be-improved) — 1 comment, 1 upvote
  > **Top comment:** "Paul this could also be caused by the actual desktop/server that has the agent installed.  Generally, Zoho Assist agent depends on DNS to reach Zoho Assist..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/anydesk-vs-zoho-assist)