Zoho Assist Reviews & Product Details

Installation was easy, and it let me work remotely without hassle. It makes my workflow faster, and I like the comfort of being able to use this platform wherever I go. Review collected by and hosted on G2.com.

Within the scope of the work I do with Zoho Assist, I haven’t encountered any hassles that would affect my workflow. Review collected by and hosted on G2.com.

I found Zoho Assist very easy to set up, especially for remote connections on a Mac client, unlike other remote support programs. It was so easy to use, and the connection was very steady. Review collected by and hosted on G2.com.

I always try to find free programs to use and I'm not sure if I want to use paid apps. Review collected by and hosted on G2.com.

Zoho has proven to be a great replacement for Screen Connect (ConnectWise). It's been really easy to deploy and once I had my head around the UI it's been a great tool for supporting my clients. Review collected by and hosted on G2.com.

Nothing yet! I've used for setting up 10 clients and remoting to them all easily Review collected by and hosted on G2.com.

The ease of use. It always works. Support is prompt and efficient. Unattended remote access is a blessing when you are trying to support someone (Mom) that has a hard time understanding what you are saying. Review collected by and hosted on G2.com.

Not a thing. It always works when I need it to. Review collected by and hosted on G2.com.

I like being able to run the command prompt on my local device while it's executing on my remote device. The data analytics is especially useful because it gives me insights into each device that I access, providing live analytics about what's going on with the device. I also appreciate being able to open device manager and see the details usually available from a control panel, as it is very helpful. Additionally, organizing and grouping my team devices separately from customer devices is a huge plus. Zoho Assist also helps my team work together with the technicians by easily adding remote or unattended access devices, and that functionality is very helpful. I find it a really easy way to access it from any point, anywhere, at any time. Setting it up was quite easy, even with some custom additions I wanted to incorporate. Review collected by and hosted on G2.com.

Zoho Assist, like any other remote platform, can be a bit laggy, and I do have to sometimes shut down my stuff. The full screen sometimes isn't working, and then the tabs on the left don't go away sometimes. Review collected by and hosted on G2.com.

It is useful for us while taking the remote access of the system. We can connect to a user's system by just sending a link, which makes it easier for us to check and fix the issues. It helps us in fixing issues quickly without a complicated setup. Review collected by and hosted on G2.com.

One thing which I disliked is that Assist has limitations when working on a Linux Systems using Wayland. Occasionally during a session , the connection gets disconneted which can interrupt the work. Review collected by and hosted on G2.com.

I like that I have the ability to assists others with their phone or PC without having to be present with them Review collected by and hosted on G2.com.

The installation process. Most of the people that require remote assistance rarely have the technological know how to install and run apps. It would be so much easier if they could just have one click acknowledgements and approvals without having to install anything. Review collected by and hosted on G2.com.

robust and affordable product, i am definitely enjoying this. Review collected by and hosted on G2.com.

So far, I haven’t found anything I dislike about Zoho Connect. It has been easy to use and meets my needs. Review collected by and hosted on G2.com.

Controls are good when using from a desktop, but there is still room for improvement in the mobile app. Review collected by and hosted on G2.com.

Sometimes it's stuck and there are resolution issues with the remote screen Review collected by and hosted on G2.com.

Zoho Assist is very simple to use for non technical users. It is great for me to assist my customers when I implement my Pat technology Review collected by and hosted on G2.com.

I did not see any downside. I am a new user Review collected by and hosted on G2.com.