Zoho Assist Features

Integrates with Active Directory

Provides administrators with performance information to

Provides the ability to record remote access and support sessions

Allows remote access and support sessions to be transferred between users

Allows administrators access to devices, regardless of end-user's presence

Allows remote users to share files with other remote users

Digitally share screen view with others

Move files across different systems or networks

Set up connections to third-party platforms to improve business processes

Provides screen sharing options to allow access to view or control real-time activities.

Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely.

Provides the ability to record remote access and support sessions.

Provides remote access to computers at any time, without an end-user present.

Provides multiple technician support simultaneously.

Allows users to switch between multiple end users’ monitors with a single click.

Provides permssion for access control of user's web browser

Allows agents to navigate through web pages by swapping or shifting pages on user's behalf

Provides real time assitance across web and mobile

Allows remote usage and access across a range of operating systems and device types

Allows remote desktop administrators access to connected mobile devices

Access work applications remotely, for when working away from the office and/or traveling

Manage and track all internal and external communication conducted via calls, email, text, or chat

Access multiple screens from one centralized location

Registers employee-owned or company-distributed devices for IT access

Track and manage adherence to policies for any service, product, process, or supplier

Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications

Create, save, and store files

Manage the process of planning and scheduling meetings, including agenda creation

Helps control, track and monitor printing processes

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Implements encryption standards to secure data both in transit and at rest.

Provides compliance to multiple industry standards like HIPAA and GDPR.

Provides high-level security during co-browsing sessions

Provides secured masking on sensitive data (i.e. account numbers or passwords)

Provides a live chat feed during a screen sharing session.

Allows users to communicate via audio channels.

Allows users to communicate via video channels.

Allows users to view videos without downloading media files

Presenter can see and hear participants and vice versa

Provides a live preview of what viewers are seeing in real-time.

Blocks notifications from other applications from appearing during a screen sharing session.

Allows users to give audience members control of cursors or tools on the shared screen.

Allows presenters to relinguish presenter access to another user in a call.

Provides password protection to screen sharing sessions.

Record and playback video calls

Software is available within browsers.

Record and save a video file of what is happening on a computer screen

Record the audio of phone conversations for quality assurance purposes

How satisfied are you with this app/integration in the ServiceNow ecosystem?

How valuable is it to be able to use this product with ServiceNow?

Remotely wake, restart, and install applications on sleeping devices.

Print files from remote computer onto the local printer, without having to transfer the file between computers.

Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat.

Provides voice over IP calling solutions.

Provides pre-session or in-session video call options to resolve issues.

Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better.

Allows mobile device access to provide support or connect to your computer from anywhere.

Provides support across iOS, Mac, Android, PC and other devices.

Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices.

Supports various video file formats

Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Communicate using direct chat or messages within the system

Allows multiple users to simultaneously annotate on a digital whiteboard

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Application programming interface that allows for integration with other systems/databases

Extra layer of security that requires not only a password and username but also something specific to that user

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Securely stores data to prevent data loss or breaches

Add customized logos and colors to align with company branding

View and track pertinent metrics to find patterns and gain insights from data

Print remote documents from multiple devices

Continuously scan servers on a designated network to monitor health and search for any irregularities or failures

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Notifications that are delivered to users as soon as an event occurs

Creates virtual version of end user's desktop environment or operating system

Define levels of authorization for access to specific files or systems

Active monitoring of systems, applications, or networks

Track and document all activities across devices, networks, and other systems

Deploy updates or install new software remotely

A chronological record of actions or occurrences within a network, software, or process

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

At least a username and password is required to access the system

Observe and track the demand, usage, progress or quality of a system, product, or user

Receive data and information in real time

Track the availability time for a designated network or website over a given period of time

Ability to chat online in real time

Use AI to generate content in the form of text, images, videos, etc.

Provides a channel for team members to share media files, communicate, and work together

Verify the identity of users/devices to enable secure access

Engage in direct, instant messaging with customers, users, etc.

Access system information, including hardware and software configuration, to perform diagnostics

Assemble applications and processes by dragging over and arranging pre-built components

Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service

Take actions to troubleshoot issues for networks, devices, etc.

Receive system updates as soon as any changes are made

Store and organize documents in a centralized system

Communicate using direct chat or messages within the system

Move files across different systems or networks

Set up connections to third-party platforms to improve business processes

Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet

An on-demand webcast is a pre-recorded presentation available online at the viewer's convenience

Save a screenshot of your desktop as an image

Track and manage schedules and meetings via an integrated calendar

Allow several participants to share screens simultaneously

Access software remotely via mobile devices

Group collaboration to solve ideas in a productive and concentrated manner.

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Application programming interface that allows for integration with other systems/databases

Synchronize with other calendars to view mutual availability and schedules

Gauge satisfaction and receive information for improvement and success

Add customized logos and colors to align with company branding

Reminders sent via email

Share screens of either your computer's desktop or your browser tab with another computer

Manage, store and organize emails within the system or via third-party apps

Manage the process of planning and scheduling meetings, including agenda creation

Provides a channel for team members to share media files, communicate, and work together

Display your computer screen wirelessly on a TV or projector screen for real-time sharing with a large audience

Highlight content and/or make notations about parts of content

Use AI to generate content in the form of text, images, videos, etc.

Allows multiple users to simultaneously annotate on a digital whiteboard

Share only a specific tab on your desktop while continuing to work in other tabs without sharing them

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Create, save, and store files

Share screens from your tablet or smartphone

Store and manage online video content

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Share your screen with a third party to enable them to see what changes/actions are being performed as they happen

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Allow one presenter to pass control of the screen sharing to another participant

Assemble applications and processes by dragging over and arranging pre-built components

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Supports various video file formats

Plan availability and assign specific time slots for tasks and resources

Define levels of authorization for access to specific files or systems

Indication whether a resource is available or protected from allocation

An @mention is a way to tag or notify a specific person about a message/post

Leave comments and notes on documents for others to view

Timed notification for any upcoming task, deadline, appointment, or activity

Reporting on how each user, task or process has advanced since its initiation

Allow users to access multiple services after entering their login credentials once

Online forums/groups where users can ask questions, share ideas, best practices, etc.

Import and export data to and from software applications

Ability to make voice calls within the system

Search and filter data across systems to locate required information by entering keywords or certain criteria

Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Move files across different systems or networks

Extra layer of security that requires not only a password and username but also something specific to that user

Allow users to access multiple services after entering their login credentials once

Track and manage adherence to policies for any service, product, process, or supplier

Provides a channel for team members to share media files, communicate, and work together

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Communicate using direct chat or messages within the system

Use AI to generate content in the form of text, images, videos, etc.

Transfer a support session to another team member

Deploy updates or install new software remotely

A record of all activities within the system, including user access, changes made, etc.

Add customized logos and colors to align with company branding

Continuously scan servers on a designated network to monitor health and search for any irregularities or failures

Receive system updates as soon as any changes are made

Take actions to troubleshoot issues for networks, devices, etc.

Active monitoring of systems, applications, or networks

Create, design and manage workflows for repetitive tasks

Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Gauge satisfaction and receive information for improvement and success

Track and document all activities across devices, networks, and other systems

Online portal through which end users can access the system, manage tasks, or obtain information

Application programming interface that allows for integration with other systems/databases

Allow customers/users to submit support queries and service requests

Define levels of authorization for access to specific files or systems

Access work applications remotely, for when working away from the office and/or traveling

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Alter the layout and content of reports

Notifications that are delivered to users as soon as an event occurs

Connect with meeting participants remotely over video

Access client's system information, including hardware and software configuration, to perform diagnostics

Set up connections to third-party platforms to improve business processes

View and track pertinent metrics to find patterns and gain insights from data