[ Zoho As... Reviews ](https://www.g2.com/products/zoho-assist/reviews) [ Zoho As... Reviews ](https://www.g2.com/products/zoho-assist/reviews) # Zoho Assist Features ##### ## Administration (15) Integrations Allows for integration of support, chat, diagnostic or other IT management tools Diagnostics Provides administrators with performance information to Session Recording Provides the ability to record remote access and support sessions Session Transfer Allows remote access and support sessions to be transferred between users Unattended Access Allows administrators access to devices, regardless of end-user's presence File Sharing Allows remote users to share files with other remote users Screen Sharing Provides screen sharing options to allow access to view or control real-time activities. File Sharing Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely. Session Recording Provides the ability to record remote access and support sessions. Unattended Remote Access Provides remote access to computers at any time, without an end-user present. Multi - Session Handling Provides multiple technician support simultaneously. Multi-Monitor Support Allows users to switch between multiple end users’ monitors with a single click. Access Control Provides permssion for access control of user's web browser Web Page Navigation Allows agents to navigate through web pages by swapping or shifting pages on user's behalf Real Time Assistance Provides real time assitance across web and mobile Show More ##### ## Platform (3) Cross-Platform Access Allows remote usage and access across a range of operating systems and device types Mobile Device Access Allows remote desktop administrators access to connected mobile devices Remote Device Control Allows administators to take control of a connected endpoint device Show More ##### ## Security (5) Device Enrollment Registers employee-owned or company-distributed devices for IT access Data Encryption Implements encryption standards to secure data both in transit and at rest. Compliance Provides compliance to multiple industry standards like HIPAA and GDPR. Data Security Provides high-level security during co-browsing sessions Data Masking Provides secured masking on sensitive data (i.e. account numbers or passwords) Show More ##### ## Conferencing Options (3) Group Live Chat Provides a live chat feed during a screen sharing session. Audio Conferencing Allows users to communicate via audio channels. Video Conferencing Allows users to communicate via video channels. Show More ##### ## Presenter Tools (4) Live Preview Provides a live preview of what viewers are seeing in real-time. Notifications Blocker Blocks notifications from other applications from appearing during a screen sharing session. Remote Control Allows users to give audience members control of cursors or tools on the shared screen. Switch Presenter Allows presenters to relinguish presenter access to another user in a call. Show More ##### ## Application Tools (3) Password Protection Provides password protection to screen sharing sessions. Recording Allows users to record screen sharing sessions for later review. In-Browser Application Software is available within browsers. Show More ##### ## ServiceNow Apps (2) ServiceNow Integration How satisfied are you with this app/integration in the ServiceNow ecosystem? Value How valuable is it to be able to use this product with ServiceNow? Show More ##### ## Maintenance (2) Remote Reboot Remotely wake, restart, and install applications on sleeping devices. Remote Printing Print files from remote computer onto the local printer, without having to transfer the file between computers. Show More ##### ## Communication (4) Text Chat Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat. VoIP Provides voice over IP calling solutions. Video Conference Call Provides pre-session or in-session video call options to resolve issues. Screen Annotations Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better. Show More ##### ## Device Support (3) Mobile Device Access Allows mobile device access to provide support or connect to your computer from anywhere. Multi-Platform Support Provides support across iOS, Mac, Android, PC and other devices. Cross-Platform Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices. Show More ##### ## Performance (1) Reporting Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries. Show More ##### ## Agentic AI - ServiceNow Store Apps (4) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - Screen Sharing (1) Decision Making Makes informed choices based on available data and objectives Show More [ ![Splashtop Remote Support](https://images.g2crowd.com/uploads/product/hd_favicon/1a6f597ecffd08f8658de80b65f9b0e8/splashtop-inc-splashtop-remote-support.svg "Splashtop Remote Support") Sponsored Splashtop Remote Support 4.7/5 (254) Visit Website ](javascript:void(0)) ## Top-Rated Alternatives [ ![TeamViewer](https://images.g2crowd.com/uploads/product/hd_favicon/2d6f572fdd0b0f850dce61e168209cb2/teamviewer.svg "TeamViewer") TeamViewer 4.5/5 (3,882) ](https://www.g2.com/products/teamviewer/reviews) [ ![Splashtop Remote Access](https://images.g2crowd.com/uploads/product/hd_favicon/1a6f597ecffd08f8658de80b65f9b0e8/splashtop-remote-access.svg "Splashtop Remote Access") Splashtop Remote Access 4.8/5 (507) ](https://www.g2.com/products/splashtop-remote-access/reviews) [ ![ScreenConnect](https://images.g2crowd.com/uploads/product/hd_favicon/0bca4a557cfe6bea5f4fb24eaee6b1d8/screenconnect.svg "ScreenConnect") ScreenConnect 4.7/5 (478) ](https://www.g2.com/products/screenconnect/reviews) [ View All Alternatives ](https://www.g2.com/products/zoho-assist/competitors/alternatives) Zoho Assist Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_67b650fba26f6ecb33820bbeeb1978fa/teamviewer.png "Product Avatar Image") TeamViewer 4.5/5 (3,984) [ Compare Now ](https://www.g2.com/compare/teamviewer-vs-zoho-assist) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_32a91044a1cccaa46cc7b9802c9a9b34/anydesk.png "Product Avatar Image") AnyDesk 4.5/5 (1,100) [ Compare Now ](https://www.g2.com/compare/anydesk-vs-zoho-assist) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_835184e44732dba2f0ee21995c2e73ad/screenconnect.png "Product Avatar Image") ScreenConnect 4.7/5 (503) [ Compare Now ](https://www.g2.com/compare/screenconnect-vs-zoho-assist) ##### Categories on G2 [ Screen Sharing ](https://www.g2.com/categories/screen-sharing)[ Remote Support ](https://www.g2.com/categories/remote-support)[ ServiceNow Store Apps ](https://www.g2.com/categories/servicenow-store-apps) [ Remote Desktop ](https://www.g2.com/categories/remote-desktop)[ Co-Browsing ](https://www.g2.com/categories/co-browsing) Show More ##### Explore More [ Which presentation software offers the best design templates? ](https://www.g2.com/discussions/which-presentation-software-offers-the-best-design-templates)[ Best budgeting platforms for multi-department collaboration ](https://www.g2.com/discussions/best-budgeting-platforms-for-multi-department-collaboration)[ Best network monitoring software ](https://www.g2.com/discussions/lookout-for-the-best-network-monitoring-software) [ What is the AI writing service best rated by tech startups? ](https://www.g2.com/discussions/what-is-the-ai-writing-service-best-rated-by-tech-startups)[ What are the best feature management platforms for product teams shipping features without code recompilation? ](https://www.g2.com/discussions/what-are-the-best-feature-management-platforms-for-product-teams-shipping-features-without-code-recompilation)[ Pros and Cons Details ](https://www.g2.com/products/zoho-assist/reviews?qs=pros-and-cons) Show More [ Which presentation software offers the best design templates? ](https://www.g2.com/discussions/which-presentation-software-offers-the-best-design-templates)[ Best budgeting platforms for multi-department collaboration ](https://www.g2.com/discussions/best-budgeting-platforms-for-multi-department-collaboration)[ Best network monitoring software ](https://www.g2.com/discussions/lookout-for-the-best-network-monitoring-software) [ What is the AI writing service best rated by tech startups? ](https://www.g2.com/discussions/what-is-the-ai-writing-service-best-rated-by-tech-startups)[ What are the best feature management platforms for product teams shipping features without code recompilation? ](https://www.g2.com/discussions/what-are-the-best-feature-management-platforms-for-product-teams-shipping-features-without-code-recompilation)[ Pros and Cons Details ](https://www.g2.com/products/zoho-assist/reviews?qs=pros-and-cons)