Zoho Assist Features

Allows for integration of support, chat, diagnostic or other IT management tools

Provides administrators with performance information to

Provides the ability to record remote access and support sessions

Allows remote access and support sessions to be transferred between users

Allows administrators access to devices, regardless of end-user's presence

Allows remote users to share files with other remote users

Provides screen sharing options to allow access to view or control real-time activities.

Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely.

Provides the ability to record remote access and support sessions.

Provides remote access to computers at any time, without an end-user present.

Provides multiple technician support simultaneously.

Allows users to switch between multiple end users’ monitors with a single click.

Provides permssion for access control of user's web browser

Allows agents to navigate through web pages by swapping or shifting pages on user's behalf

Provides real time assitance across web and mobile

Allows remote usage and access across a range of operating systems and device types

Allows remote desktop administrators access to connected mobile devices

Allows administators to take control of a connected endpoint device

Registers employee-owned or company-distributed devices for IT access

Implements encryption standards to secure data both in transit and at rest.

Provides compliance to multiple industry standards like HIPAA and GDPR.

Provides high-level security during co-browsing sessions

Provides secured masking on sensitive data (i.e. account numbers or passwords)

Provides a live chat feed during a screen sharing session.

Allows users to communicate via audio channels.

Allows users to communicate via video channels.

Provides a live preview of what viewers are seeing in real-time.

Blocks notifications from other applications from appearing during a screen sharing session.

Allows users to give audience members control of cursors or tools on the shared screen.

Allows presenters to relinguish presenter access to another user in a call.

Provides password protection to screen sharing sessions.

Allows users to record screen sharing sessions for later review.

Software is available within browsers.

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Remotely wake, restart, and install applications on sleeping devices.

Print files from remote computer onto the local printer, without having to transfer the file between computers.

Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat.

Provides voice over IP calling solutions.

Provides pre-session or in-session video call options to resolve issues.

Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better.

Allows mobile device access to provide support or connect to your computer from anywhere.

Provides support across iOS, Mac, Android, PC and other devices.

Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices.

Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives