Zoho Assist Features

As reported in 190 Zoho Assist reviews. Allows for integration of support, chat, diagnostic or other IT management tools

Provides administrators with performance information to This feature was mentioned in 191 Zoho Assist reviews.

As reported in 173 Zoho Assist reviews. Provides the ability to record remote access and support sessions

As reported in 173 Zoho Assist reviews. Allows remote access and support sessions to be transferred between users

As reported in 219 Zoho Assist reviews. Allows administrators access to devices, regardless of end-user's presence

Based on 204 Zoho Assist reviews. Allows remote users to share files with other remote users

Based on 195 Zoho Assist reviews. Provides screen sharing options to allow access to view or control real-time activities.

As reported in 192 Zoho Assist reviews. Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely.

Based on 174 Zoho Assist reviews. Provides the ability to record remote access and support sessions.

Provides remote access to computers at any time, without an end-user present. 198 reviewers of Zoho Assist have provided feedback on this feature.

Provides multiple technician support simultaneously. This feature was mentioned in 178 Zoho Assist reviews.

As reported in 182 Zoho Assist reviews. Allows users to switch between multiple end users’ monitors with a single click.

Provides permssion for access control of user's web browser

Allows agents to navigate through web pages by swapping or shifting pages on user's behalf

Provides real time assitance across web and mobile

As reported in 200 Zoho Assist reviews. Allows remote usage and access across a range of operating systems and device types

Allows remote desktop administrators access to connected mobile devices 188 reviewers of Zoho Assist have provided feedback on this feature.

Based on 212 Zoho Assist reviews. Allows administators to take control of a connected endpoint device

Registers employee-owned or company-distributed devices for IT access 162 reviewers of Zoho Assist have provided feedback on this feature.

Based on 156 Zoho Assist reviews. Implements encryption standards to secure data both in transit and at rest.

Provides compliance to multiple industry standards like HIPAA and GDPR. This feature was mentioned in 154 Zoho Assist reviews.

Provides high-level security during co-browsing sessions

Provides secured masking on sensitive data (i.e. account numbers or passwords)

Based on 45 Zoho Assist reviews. Provides a live chat feed during a screen sharing session.

Based on 47 Zoho Assist reviews. Allows users to communicate via audio channels.

As reported in 47 Zoho Assist reviews. Allows users to communicate via video channels.

Provides a live preview of what viewers are seeing in real-time. 46 reviewers of Zoho Assist have provided feedback on this feature.

As reported in 44 Zoho Assist reviews. Blocks notifications from other applications from appearing during a screen sharing session.

As reported in 45 Zoho Assist reviews. Allows users to give audience members control of cursors or tools on the shared screen.

Allows presenters to relinguish presenter access to another user in a call. This feature was mentioned in 44 Zoho Assist reviews.

Based on 41 Zoho Assist reviews. Provides password protection to screen sharing sessions.

Based on 43 Zoho Assist reviews. Allows users to record screen sharing sessions for later review.

Based on 42 Zoho Assist reviews. Software is available within browsers.

How satisfied are you with this app/integration in the ServiceNow ecosystem?

How valuable is it to be able to use this product with ServiceNow?

Based on 181 Zoho Assist reviews. Remotely wake, restart, and install applications on sleeping devices.

Print files from remote computer onto the local printer, without having to transfer the file between computers. 163 reviewers of Zoho Assist have provided feedback on this feature.

Based on 179 Zoho Assist reviews. Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat.

Provides voice over IP calling solutions. This feature was mentioned in 147 Zoho Assist reviews.

Provides pre-session or in-session video call options to resolve issues. This feature was mentioned in 147 Zoho Assist reviews.

Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better. This feature was mentioned in 148 Zoho Assist reviews.

As reported in 162 Zoho Assist reviews. Allows mobile device access to provide support or connect to your computer from anywhere.

Provides support across iOS, Mac, Android, PC and other devices. 174 reviewers of Zoho Assist have provided feedback on this feature.

Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices. This feature was mentioned in 168 Zoho Assist reviews.

As reported in 161 Zoho Assist reviews. Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Anticipates needs and offers suggestions without prompting

As reported in 22 Zoho Assist reviews. Makes informed choices based on available data and objectives