Upwork Reviews & Product Details

Upwork is simple to use, simple to connect to jobs and freelancers and has a great team if support is needed. Review collected by and hosted on G2.com.

As a freelancer, I do not like paying fees from smaller jobs (it really eats up the pay) and it seems that the ones hiring are unaware of the fee so this has caused some discrepancies in the past. As a business owner hiring, I have not encountered anything I dislike so far. Upwork matches you with potential freelancers, you can search for more, and they also find your job posting and submit resumes separately. So you really receive a lot of options. Review collected by and hosted on G2.com.

The people I have hired to help me. I have been extremely pleased with them all. Review collected by and hosted on G2.com.

I am locked out of my account right now. Something stupid and this is the response I received.

.........

Thank you for explaining what happened and for trying the recovery steps already. I know being locked out while you have an active project is urgent.

I checked your account and confirmed that a security restriction is currently preventing sign-in. The password reset messages already sent do not remove that restriction, so another reset alone would not restore access. Recent recovery messages were accepted by the receiving mail server, though we can’t confirm inbox receipt or successful use.

I’ve routed this conversation to the appropriate team to review the restriction and your access. You don’t need to repeat the recovery steps you’ve already completed.

Best,

Upwork Support

It is almost two hours later and I still can't login. I have an active project and this is unacceptable. Review collected by and hosted on G2.com.

The flexibility to work from anywhere and pick your own clients. Plus, once you build up a good profile and a few solid reviews, high-paying clients actually come to you, making it a great steady income stream. Review collected by and hosted on G2.com.

The 20% platform fee on early earnings is brutal, and dealing with endless low-ball clients or ghosting can get super exhausting. Plus, the competition is so fierce now that just getting your proposals seen feels like a gamble. Review collected by and hosted on G2.com.

I. Ensures availability of jobs on a real-time basis.

II. Finding and screening the best available jobs fitting one's capability along with the best capable person for any job.

III. Time tracking feature (job placement time to delivery).

IV. Payment verification and collection.

V. Excellent platform of earning and sourcing capable persons for the jobs.

VI. User-friendly. Review collected by and hosted on G2.com.

I. Communication system is a little bit confusing.

II. Takes a considerable % of earnings as the fee is increased. Review collected by and hosted on G2.com.

Honestly, the best part is how easy it is to find work without having to chase clients. I set up my profile once, and jobs started coming in right away. The payment protection is a big plus as well, because I don’t have to worry about getting ghosted after I’ve finished a project. Review collected by and hosted on G2.com.

The fees are the biggest downside for me. Upwork takes a cut from every payment, and over time it really adds up. On top of that, the competition is intense, so new freelancers can end up burning through connects just trying to land their first job. Overall, it can be very difficult to get a job on the platform, especially when you’re just starting out. Review collected by and hosted on G2.com.

Upwork makes it easy to find skilled freelancers quickly. I could review profiles, past work, and ratings, and hire with confidence. The payment protection also made the process feel safe. Review collected by and hosted on G2.com.

First I was confused when I was hiring a freelancer. My card was declined for 2 times and later I contacted your support and resolved my issue. Review collected by and hosted on G2.com.

Placing free adverts to source candidates is a good feature.

The majority of freelancers I have liaised with, and/or worked with on the platform seem very normal and genuine. Able to back their profiles and experience Review collected by and hosted on G2.com.

The costs of having pay each time you offer a contract to a freelancer. Not only does the Company pay to start the contract they have to pay each time the freelancer is paid - this is not a good way of charging for companies who have low budgets Review collected by and hosted on G2.com.

What I like most about Upwork is the simplicity of the platform. It's very easy to post a job and filter profiles, making the process user-friendly. Additionally, I like how I can easily find people and resources without having to post on numerous social networks or pay high fees. Upwork allows me to access experienced professionals at more affordable rates, making my projects more profitable and enabling me to take on more work with the same budget. The ability to see freelancers' previous work on the platform also greatly simplifies the selection process. Review collected by and hosted on G2.com.

I think the interview process on Upwork could be improved. Currently, more artificial intelligence could be integrated into this process to conduct initial interviews in a more automated way. This would allow for interviews with candidates without needing to be present all the time, and then decide who to interview personally. That would be a way to make the candidate selection more efficient. Review collected by and hosted on G2.com.

What I like best about Upwork is how simple and complete the whole hiring workflow is. The UI/UX is very easy to understand, and I can review profiles, portfolios, proposals, messages, contracts, milestones, files, and payments in one place. The platform performs smoothly and helps me move quickly from searching for talent to starting a project. I also like how the integrated tools for messaging, file sharing, milestone tracking, contracts, and payment protection keep everything organized without needing to manage the process outside the platform. From a pricing and ROI perspective, Upwork is very valuable because I can hire the right professional for each phase of a project, control the budget, and still get professional results. The onboarding and support resources also make it easier to understand how to work safely with freelancers. I also appreciate the smart search, filters, and talent recommendations, which help me find qualified professionals faster. Overall, Upwork saves time, reduces friction, and gives me confidence when hiring specialized talent. Review collected by and hosted on G2.com.

There is not much I strongly dislike about Upwork, but there are a few areas that could be improved. The UI/UX is generally easy to use, although some sections like proposals, contracts, milestones, messages, files, and payments could feel more connected and easier to navigate from one single project view. The platform performance is usually good, but search results and talent recommendations could be more precise, especially for specialized projects. I also think the integrations between messaging, file sharing, contracts, time tracking, milestones, and payments could be even more seamless. From a pricing and ROI perspective, the value is strong, but clearer fee breakdowns and cost estimates before starting a contract would help clients plan better. Support and onboarding are helpful, but more guided tips for first-time clients or complex projects would improve the experience. The AI and intelligence features are useful, but they could do a better job matching clients with highly relevant freelancers based on project details, budget, and previous successful work. Overall, these are improvement opportunities, but Upwork is still a very valuable platform for hiring specialized talent. Review collected by and hosted on G2.com.

Me parece interesante la interfaz de Upwork. Es amigable y tiene un diseño original que facilita la interacción directa con las personas que puedes contratar. Me gusta poder conocer el perfil de las personas y ofrecer diferentes tipos de ofertas. Además, la configuración inicial de Upwork es sencilla y amigable, lo cual es un punto a favor. Review collected by and hosted on G2.com.

Tuve una experiencia muy negativa con Upwork. El servicio al cliente fue particularmente frustrante, ya que nunca pude hablar con un ser humano, solo con inteligencias artificiales, lo que hizo que resolver problemas fuera casi imposible. A pesar de enviar numerosos documentos, no logramos desbloquear nuestra cuenta, lo que resultó en una pérdida de dinero y del trabajo que planeábamos hacer con un contador. La atención al cliente, cuando se necesitaba, fue complicada y lenta, y se sintió muy impersonal. Además, hubo un trato xenofóbico y prejuicioso al intentar justificar el bloqueo de la cuenta asociándolo incorrectamente con personas que no tienen nada que ver conmigo. Review collected by and hosted on G2.com.