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3.8 out of 5
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Upwork Reviews & Product Details


What is Upwork?

Upwork (formerly Elance-oDesk) is a freelance services platform for top companies to hire and work with talented independent professionals.

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Upwork Profile Details

Upwork Profile Details

Vendor
Upwork Global Inc.
Company Website
Year Founded
2015
HQ Location
Mountain View, CA
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
48,066
Twitter
@Upwork
Twitter Followers
153,321
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Customers Using Upwork

Zendesk
Unilever
Panasonic
Pinterest
OpenTable
Panjo
Storefront
Broadly
WUFASTA
CredPR
Essio Shower
NBC News

Upwork Reviews

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Upwork review by Edgar R.
Coordinator
Mid-Market
(501-1000 employees)
Validated Reviewer
Verified Current User
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"It is the best platform for freelance jobs in the world"

What do you like best?

It is the best platform for freelance jobs in the world, has a system of points per month to apply for jobs, gives you the ability to demonstrate your skills by presenting tests whose results are then reflected in your profile and has an excellent reputation system that long term helps you get good jobs

What do you dislike?

At the beginning, getting the first jobs is a bit difficult, the most complicated is that they accept you in the Upwork community, in most cases it is necessary to make many adjustments and corrections to your profile to be accepted

Recommendations to others considering the product

If I would recommend it, it is an excellent platform for freelance workers, it is worth the effort to belong to the upwork community, the platform is stable, safe and very intuitive. I recommend it 100%

What business problems are you solving with the product? What benefits have you realized?

Upwork opened the doors to the world of freelance work, thanks to this platform I have made the most of my skills in design, computation and in the management of geographic information systems

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Upwork review by Alay R.
Software Developer
Information Technology and Services
Mid-Market
(501-1000 employees)
Validated Reviewer
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"Upwork is best for hire talented freelancer"

What do you like best?

Upwork is best platform for hire talented freelancer for complete project.Upwork authentic every registered freelancer upwork also take video interview for authenticate freelancer so no any fraud freelancer on upwork.We can easily post job project and get many numbers of freelancers bid on our job within few minutes and we can send interview invitation to selected freelancer and after interview we can hire freelancer.We can hire freelancer for hourly or fixed price base project.Upwork provide good chat interface for communicate with freelancer.

What do you dislike?

Upwork take atleast 2 weeks for send hourly payments to freelancer account.Upwork not provide any way to send payments to freelancer instantly.Upwork smartphone app have not all feature same feature available in web version.So we cant use complete upwork on our smartphone.This is not good.

Recommendations to others considering the product

Upwork is best platform for find perfect freelancer for complete our project.

What business problems are you solving with the product? What benefits have you realized?

Upwork is very helpful for us to find talented professional freelancer to complete our project task in our timeframe.Upwork very well managed payment system so we can easily send payment to freelancer after complete our job.Upwork is help to grow our business.

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Upwork review by Andrea D.
Deputy director of the quality control department
Small-Business
(11-50 employees)
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Verified Current User
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"A simple, fast and efficient way to connect with job opportunities around the world."

What do you like best?

As a Freelancer, been updated in the work platforms is essential, and with UpWork I found a fast, simple and efficient option to access a thousands of proposals from around the world through the same application thus having the opportunity to get in touch with entrepreneurs and companies around the world for free in a completely secure website.

They offer a very good service. Setting up the profile is easy and the guides make the procedure even easier so having a professional profile is something everyone can do. On the other hand, the work options and the organization of the page are usually very good and through it. I have been able to contact companies from all over the world that has opened me the doors to infinite opportunities. It is really a tool to find a job very simple to use. A simple, fast and efficient way to connect with job opportunities around the world.

What do you dislike?

In general I have no complaints about the service of Upwork but perhaps my biggest misadventure with them has been the fact that they usually place the profiles in private when you have been some time without entering money to the page, so that it becomes a bit more cumbersome to get customers or being contacted by companies, since they cannot access to all of your information, and I think, it is not a productive decision because they make difficult instead of facilitating the option of getting clients or job offers.

Recommendations to others considering the product

UpWork is really a very efficient platform when you are looking for job offers and as FreeLancer offers you a very wide and varied market of secure options to which you can opt without complications. Personally, I recommend it for all those who are looking to expand their options in the market as it is the preferred option of many companies internationally looking for qualified professionals for different jobs.

What business problems are you solving with the product? What benefits have you realized?

My experience with UpWork has been very pleasant and I think they are a very efficient page when it comes to providing support for companies that are looking to hire, as well as for freelancers who are in search of job opportunities.

For the same and personally, I have not major conflicts with the platform. At first the acceptance of the work profile may be a bit complicated, since they are saturated very quickly with people who work in the same field, and therefore later applications of people seeking to fill the same lines of work are denied, but in general the profile can be edited once it is accepted and getting offers related to each field is very simple although most companies are slow to respond to offers.

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Upwork review by Ramesh N.
Software Developer
Computer Software
Small-Business
(2-10 employees)
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"One of the best freelancing site Upwork"

What do you like best?

Easy to manage your freelancer's performance: once you have found the right freelancer, you would need to direct them to finish your project as you require. Using Upwork, you will be able to monitor your freelancer's work online. Working hours are recorded and screenshots can be requested through Upwork's software (need to install Upwork on your computer).

What do you dislike?

Job Success score has nothing to do with "job success." It is a arbitrary number that punishes freelancers like me that aren't doing services where a company would use me again and again. Also, they punish you for leaving jobs open even though most clients want to leave the job open in case they have followup questions.

Recommendations to others considering the product

I honestly recommend you guys to check out this site! Upwork is great if you want to work from home. It is more organized than any online platform. It give opportunity to interact with different people of different regions and gives a vast work experience.

What business problems are you solving with the product? What benefits have you realized?

Hi I have used upwork and it is realy giving me real money. Firstly I thought it will be like other websites which promises that you will get a freelance job and you will earn but after registration you dont get job.

After registration on Upwork.com just within 2 days I got a work of PDF editor. As I had registered then I did communicated with client through message to understand to what exactly they want in their PDF and then I had accepted.

Hardly 20 minute it took and I got 7$.

Isn't this nice!

I loved it. As you get more work client gives their feed backs. And these sets your stars and again upcoming client can see your work and decide by your star how work you do for them.

I got money from it. I am sure you will get also.

If you are looking for job but if you don't want office, boss, target, limited salary, boring faces. Then this place is better, be financial free.

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Upwork review by Robert P.
Project Manager (PM)
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
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"A very good way of find a freelancer for a project"

What do you like best?

It is very easy to post any job, as Upwork helps you step by step until you finally publish the offer. Normally you can find a good fit for your project and budget with no problem. They even now have a person that helps you find the freelancer that best suits the job

Another of the things I love about Upwork is that you can choose if you want a more experience expensive freelancer or a cheaper new one, so you can adapt your search with the time and budget you have on mind

What do you dislike?

I don´t like how the chat works, because you must be in the chat page and you can+t work on other stuff while you chat with the freelancer. I think they should let you chat like in a different windows or pop-ups so you can work in other things while you talk with the potential person you are going to hire

Recommendations to others considering the product

It is a very good site to find freelancers for any project

What business problems are you solving with the product? What benefits have you realized?

Upwork has definetely helped us find several freelancers that are responsible for the success of a lot of our developments.

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Upwork review by sudip b.
Computer Programmer
Education Management
Mid-Market
(501-1000 employees)
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"Outstanding freelancing site."

What do you like best?

I like everything about this website. I love this. It has helped me earn a lot of money by designing a lot of websites and graphic designs. It is one of the best freelancing websites of all time. Pays great . I have earned 1000 dollars. This site keeps its promises. I love this.

What do you dislike?

There is nothing to dislike about this site. Nothing to dislike at all. I dont know what i would do without this website. One of the best freelancing sites in the world. Great clients to work with. Excellent platform.

Recommendations to others considering the product

I would recommend everyone to work in upwork. One of the best freelancing sites to earn extra cash. Work from anywhere and everywhere. One of the best in the business.

What business problems are you solving with the product? What benefits have you realized?

It helps me earn money. A great platform for freelancers.

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Upwork review by Olivia C.
Campaign Specialist
Public Relations and Communications
Small-Business
(Myself Only)
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"Great platform! "

What do you like best?

I really love how seamless it is to communicate with clients and keep track of my customer base. Also, I really like the newest feature that allows the freelancer to propose a new project to a client.

What do you dislike?

I wish contracts offered a per word price option. Most writers base their bid off of per word. Also, I have a client that I used to write several blogs for and would submit a word count to him. It would be nice to not have to figure up the dollar amount, but just to submit a word count.

Additionally, I would like to be able to submit a milestone proposal to a project. You are currently able to submit a project proposal, but sometimes I would like to be able to propose a milestone to remind a client to set it up and pay.

Recommendations to others considering the product

Make your profile the best it can be. This is the equivalent of your resume and the better it is, the more likely you are to gain some traction. Also, the small projects might not seem worth it at first, but go ahead and do a few just to bump up your Upward hours and experience.

What business problems are you solving with the product? What benefits have you realized?

I have been able to connect with clients I would have otherwise never known of or met. I have been able to provide them with business solutions - developing content - and made money.

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Upwork review by Amanda C.
Owner and Writer
Small-Business
(Myself Only)
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"FREELANCER WHO IS MAKING IT OFF UPWORK"

What do you like best?

Upwork puts hundreds of clients who are ready to hire at your fingertips. They organize your tasks in the My Jobs section, offer payment protection, and seamlessly integrate communication with clients with messages.

What do you dislike?

Although I currently possess a 99 percent job success score, the system calculates this based on reviews. Reviews can be biased and lack integrity. Also, Upwork seems to have a lot of maintenance going on lately which disallows users to check messages during those times. I also wish that clients were required to communicate on Upwork only.

Recommendations to others considering the product

Completely fill out your profile. Take tests. Respond to all messages and invites ASAP.

What business problems are you solving with the product? What benefits have you realized?

The majority of my clients are on Upwork. I don't have to worry about being paid, and I have most of my projects in one space.

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Upwork review by Jay R.
Software Engineer
Computer Software
Mid-Market
(201-500 employees)
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"Best platform for beginners."

What do you like best?

The community is good: many active forum posters and quick response times from team members. Upwork is awesome platform for freelancers. So you do n't have to.

What do you dislike?

And then upwork changed their structure so that the percentage of the fee varies, depending on how many hours the contractor has worked for the concern. Variety is not available and chat option should also have option for video call which will design it much good in this segment. Biggest problem of upwork is that good client is coming to platform, chooses someone who offer low price and get's low eminence service.

Recommendations to others considering the product

Although some clients request experts, few of them are willing to pay an masterful's rate, so you may need to look elsewhere depending on your level of expertise. One can search the job which he is comfortable with and in which one is ultimate at. It would be amazing if you could place no “ downwards ” limit on the hourly working price or on fixed contracts, as this might benefit many user clients and freelancers.

What business problems are you solving with the product? What benefits have you realized?

It give a good platform. It is by far the optimum freelancing website i've used in terms of stability and community. It also helps you find and connect with off-centre clients.

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Upwork review by M S.
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
Review Source
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"Great for freelancing"

What do you like best?

Upwork is a great platform for freelancing if you want to stay at home and do what you love remotely.

User-friendly interface, great structure, you're free to apply for whatever job that you wish. There is a great job search tool so you can definitely find the job that fits you. There is a good rating system so you can always check whether the client has good reviews or not.

What do you dislike?

-The Upwork fee is a little bit too high, but it's actually worth it.

-For Top freelancers there was a Chat option with the Upwork Support but it disappeared, so the best option for now is opening a request and waiting for a response.

-If the client is not responsive, then if you end the contract on your own then you will not receive a feedback and it will negatively influence your JJS. On the other hand, open contracts may negatively influence your JSS too. Would be great if some actions would have been taken to give this a solution.

-When you apply for a job, and the person hires another freelancer, the connects(points) which you used for applying for the job are not being given back to you.

Recommendations to others considering the product

Totally recommended

What business problems are you solving with the product? What benefits have you realized?

I work as a freelancer.

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Upwork review by Kim P.
Senior Digital Marketing Specialist
Information Technology and Services
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
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"Great freelance resource in a pinch"

What do you like best?

I like the ease of everything. From creating a job description to hiring, Upwork made it a very simple process.

What do you dislike?

So far, I haven't been super impressed with the talent we're finding (highly-rated, too). I am unaware of what a freelancer has to do in order to sign up for Upwork, but some kind of test or evaluation might be helpful. In terms of the actual site, the load time is slow and their messaging tool feels clunky. I also don't like how some of my requirements don't actually prevent freelancers from applying if they don't meet that criteria. Sure, I can filter them out but when I have a list of 60+ candidates for a job and 95% of them don't meet my preferences, that becomes overwhelming.

Recommendations to others considering the product

It's good to fill needs every now and then, but you need to go into it with realistic expectations. That is, you're hiring strangers based on what they say they can do.

What business problems are you solving with the product? What benefits have you realized?

It's an easy way to find freelancers for any number of functions -- graphic design, web development, SEO.

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Upwork review by Jetha G.
Software Engineer
Computer Software
Validated Reviewer
Verified Current User
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"A freelancing platform"

What do you like best?

It is a freelancing platform where freelancers can get work and employers can employee freelancers.Using upwork is very much easy and great.Using upwork you can easily get any project done because it has vast number of developers from various fields around the globe.They deliver your work and you can pay them if you are satisfied by work.Upwork is the mediator that makes sure that no fraud happens and everyone gets what they want.

What do you dislike?

Upwork should add an option for hiring more than one developer for a single project which will help us get our work done at much pace and with great perfection.

Recommendations to others considering the product

It is the best place to get your work done easily and at a comparatively lower cost.The concept of freelancing is really great and helped both the employer and the developer.One to get work and another to get the work done under requirement so easily.Upwork is recommended for both hiring as well as working.

What business problems are you solving with the product? What benefits have you realized?

I have used upwork at my work whenever during our project we feel that a certain module of the project requires additional skills that we don't have than we give that module to the freelancer to develop.The non disclosure agreement is also there which makes sure that the developer cannot give that developed module to anyone else which is great.

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Upwork review by Tee D.
Video Producer
Graphic Design
Small-Business
(11-50 employees)
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"Good site but highly competitive "

What do you like best?

With Upwork I like that you can find projects similar to your niche of work.

What do you dislike?

My dislikes with Upwork is it is a highly competive site with people seeking to low ball projects. Plus if you are new to Upwork be mindful of your tokkens. I was using all in hopes of some hope in response but you come out better doing actual research and being mindful of the clients actual niche of work and if you have prime examples of the particular project.

What business problems are you solving with the product? What benefits have you realized?

Finding clients, once again it’s a competitive site and some jobs maybe lower than others but the more low ball projects you do the more clientele it helps you build for better clients.

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Upwork review by Dan O.
Managing Director
Internet
Validated Reviewer
Verified Current User
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"Get Things Done"

What do you like best?

Vast array of talented international labour at your finger tips. Transparent fees, communication and tender process. Talent has access to skills test and there is an ability to see reviews of work that developers/users have done in the past. For those paid hourly, the time card app allows you to monitor your international team easily. Automatic payments.

What do you dislike?

The fees are a considerably percentage on a first time project with a new user, the clip of their fees to Upwork is fairly sizable (it's a big of a regressive tax). It's difficult to find old messages or to download messages locally from their messaging system. Everything has to be done in USD. You are forced to convert using their payment system (2.5% fee) from your local currency to USD.

What business problems are you solving with the product? What benefits have you realized?

Development of a website and promotional material relating to that website. With Upwork I have been able to manage and hire an internationally distributed team that can provide 24/7 support.

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Upwork review by Swapnil J.
Software Engineer
Computer Software
Mid-Market
(51-200 employees)
Validated Reviewer
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"Work efficiently"

What do you like best?

I like how upwork works.Using upwork you get your desired job and you can almost always work on your own time.You can also choose the delivery date by mutual communication between employee and employer.So much flexibility helps you to work freely and independently.And you can search for the projects according to your skills.This is a smart way of doing work.

What do you dislike?

It is very helpful for freelancers but it is also extremely competitive. It is tough to find clients at first but the more quality work you complete the better business gets.

Recommendations to others considering the product

Recommended freelancing platform for working flexibly and indpendently at your own time and on your skills based project.Upwork is a best platform that gives you advanced features to eazily work according to your requirement.

What business problems are you solving with the product? What benefits have you realized?

We use upwork for finding projects according to our skills and each team can take projects which they like so that they can work freely and comfortably.We also deliver our projects on time and get our payout easily from the employer.This is the best way and almost the smart way of working in this competitive era.

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Upwork review by Suresh R.
Software Engineer
Computer Software
Mid-Market
(201-500 employees)
Validated Reviewer
Verified Current User
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"Great Place To Get Appropriate projects"

What do you like best?

Upwork is best in every feature that it provides.Using upwork any employer can post a project according to their project definition and their budget,Developers like us go to upwork find the project according to their field and bid on that project if the employer agrees with our knowledge and budget they award us the project and than we do the project.This whole system is best.

What do you dislike?

The main thing is patience because when you are a beginner you do not get work that easily.so they should setup some things so that it becomes easy for a beginner to begin freelancing.

Recommendations to others considering the product

Upwork is recommended to find the work that is appropriate for you and you can easily do it with your expertise and get paid for that so upwork is seiously a smart platform to work with.

What business problems are you solving with the product? What benefits have you realized?

We at our company are using upwork since many time and using upwork we have done many projects and delivered them on time.The money is credited to our upwork account and then to us.So upwork is great for us for doing job which we do better.

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Upwork review by Rachel M.
Owner
Marketing and Advertising
Small-Business
(2-10 employees)
Validated Reviewer
Verified Current User
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"Great for getting new clients"

What do you like best?

I like the job feed and the way they let you save searches and organize your past job hunts. The UI is pretty good, it's easy to tell what's what, and to get the info you need to decide if you want to apply.

What do you dislike?

I think the fees are outrageous for the level of support that is provided. I'm not sure why it's so dang expensive to use their platform, when there's not any real value other than the connections.

Recommendations to others considering the product

Be sure to factor their hefty fees into your cost when pricing out jobs, or you will quickly regret it. Just something to be extra aware of during the estimating phase!

What business problems are you solving with the product? What benefits have you realized?

I'm finding leads, tracking time, invoicing, and accepting payments with this platform. I like their mobile app and the smooth notification system.

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Upwork review by Maggie S.
Virtual Assistant
Marketing and Advertising
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
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"Client Connection"

What do you like best?

I like that I can find side work and earn extra money using Upwork. Upwork allows freelancers to search for jobs and submit proposals. When accepted, it is easy to contact the client in Messages and work out the details of the job.

What do you dislike?

I do not like the hefty fee. In the work that I do (data entry, virtual assistance, transcription), the jobs are typically small and pay small. The 20% fee really bites off a chunk of what I am earning, and makes it difficult to want to apply for smaller jobs. For example, I may transcribe a 30-minute audio file, for which I would charge around $40. Upwork takes $8 from my earnings, and that is before I owe taxes at the end of the year. So I am earning below $30 though I am charging a fair rate. Upwork is also difficult to navigate. The whole process of job listing > proposal > hire > communication > submit work > payment should be led by Upwork to make the process easily navigable. However, unless you have used it before, you must dig through the nav menu to find where you are in the process. This is not user-friendly.

Recommendations to others considering the product

If you do not mind the fee, or are in a line of work with large scale projects (such as web development), this would be a great tool for freelancing!

What business problems are you solving with the product? What benefits have you realized?

Upwork allows me to gain experience in my field while working from home. I am able to complete projects on my own time and discuss details directly with the client. I also am able to view a client's profile and reviews before applying for a job, which makes it easy to avoid work that is too cheap or a scam.

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Upwork review by Kartik B.
Senior Software Engineer
Computer Software
Validated Reviewer
Verified Current User
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"Work And Hire"

What do you like best?

The things I like about upwork are

1.)The ease of getting work from variety of fields like machine learning,computer vision and so on.pa

2.)Also the payment option is great,you can get your payment in any currency that you want without any extra fee cut.

3.)Also despite of working sometimes you need to hire also because of certain work that you can't do and leave it to experts which you can find on upwork.

What do you dislike?

The thing that I dislike about upwork is that they don't provide option to give our project to collagrated developers i.e. giving your single work/project to more than one developers for them to develop collaboratively.

Recommendations to others considering the product

I would recommend upwork for getting work of your choice and work at your time and deliver at your own time also you get your work done by such professionalists who also work like same and their timely payments are also good so that you can be sure that your payment will be easily done without any hassle in any currency you want.

What business problems are you solving with the product? What benefits have you realized?

We use upwork to get work for our part time and use upwork to hire people from various experts.We use upwork regularly and because their ontime payments which you can withdraw every month it is just great in case of money.Actually our company is supported by platforms like upwork.

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Upwork review by Sunil A.
Software Engineer
Information Technology and Services
Enterprise
(10,001+ employees)
Validated Reviewer
Verified Current User
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"Best Freelancing Platform"

What do you like best?

I like almost everything about upwork.The way of uploading your portfolio,Bidding for the project and getting awarded,Non biased payment methods so that you feel secure that you will be paid for the work done,Also the contest option is also great.And around all this you can create your account and start bidding on the go also the dashboard is attractive and easy to use UI.

What do you dislike?

The commision taken by them on both sides is more so it is not really fair.

Recommendations to others considering the product

I recommend upwork for freelancing and also hiring other developers because it is a great B2B transperent buisness platform so it is easy and great to work on upwork so you would surely want to try it.

What business problems are you solving with the product? What benefits have you realized?

We use upwork to find work and develop products as the clients on upwork ask us to do and earn money through upwork.We get various projects from upwork as well as other freelancing websites so help us to earn some money so upwork is like heart to our company.

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Upwork review by Sahil A.
Senior Software Engineer
Computer Software
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
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"Easily Work And Hire Using Upwork"

What do you like best?

I like many things about upwork like it is very easy to use upwork both for employees and employers.The dashboard is also user friendly.Payment options are transparent enough for both the sides.You can hire developers from a variety of IT fields and also you can choose which one to hire by looking at their portfolios and reviews based on previous works.

What do you dislike?

The commission taken by upwork is high but i thing all the similar platform take higher commission so I think they should reduce it.

Recommendations to others considering the product

We would recommend using upwork for hiring people from the variety of field and get your work done and delivered on time and with the proper payment given and also the work delivered is of high quality so upwork is greatly recommended.

What business problems are you solving with the product? What benefits have you realized?

We use upwork to higher developers for developing different project modules from the project for which we don't have expertise and after the product is delivered we pay them so you get best quality of work done for proper payment so upwork is working good for that.

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Upwork review by Parth P.
Software Engineer
Information Technology and Services
Enterprise
(10,001+ employees)
Validated Reviewer
Verified Current User
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"Platform for hiring freelancers"

What do you like best?

Upwork is a great platform to hire freelancers,it has freelancers from all the fields also the process of hiring freelancer that is giving the particular project to the freelancer who we like according to their portfolio is a great way.Your money is also secured by upwork,that is even developers feel secure that they will get the approproate money for their work so overall from my point of view upwork is best.

What do you dislike?

There should be an option to award a single project to more than 1 freelancer than it will just be amazing.

Recommendations to others considering the product

I would recommend freelancer for any project for which you don't have professionals with you also if you need advice for certain module than also you can go for a developer on upwork because as i mentioned upwork has developers from almost all fields.

What business problems are you solving with the product? What benefits have you realized?

We use upwork to hire freelancers according to the project requirement,for suppose we don't have a unity3d developer for a certain project and we don't have many projects of unity3d than we don't hire a developer instead we give that project to freelancer through upwork.

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Upwork review by Michaela P.
eLearning & Technical Documentation Specialist
E-Learning
Enterprise
(5001-10,000 employees)
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"Upwork helped me start freelancer career"

What do you like best?

I love Upwork because it's really easy to find new clients. Freelancers create a profile and post samples of work and can bid on projects or clients invite them by themselves. I've been really busy and I don't even have to look for projects. I get invited to projects almost daily and I have to turn many of them down.

What do you dislike?

I don't like the fees. I don't think it's fair I have to pay every time I work. It gets quite expensive. There are spam posts sometimes, but once you learn to recognize those, you'll be ok. There are some jobs that pay very little, but I don't even apply to those. Upwork has a bad reputation for those kind of jobs, but it's all about the freelancer and what they decide to work on. There are great clients that pay above average rates and there are many of them. So don't get discouraged by people that did not have success on Upwork. If you put enough work into making your profile stand out, you can make a lot of money.

Recommendations to others considering the product

Go for it. You don't have anything to lose. It's a great website for anyone who wants to hustle on the side or start freelancing full time. There are many large companies even hiring full-time employees, so it's a great way to market yourself.

What business problems are you solving with the product? What benefits have you realized?

Upwork provides an easy way to find clints to freelancers.

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Upwork review by Galen S.
Affiliate Marketing Associate
Marketing and Advertising
Mid-Market
(51-200 employees)
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"Upwork is a great place to find quality contractors"

What do you like best?

Upwork (formerly Odesk) is a really cool service that easily connects you to quality contractors from around the world. Are you looking for affordable labor to complete data entry or other black and white tasks? Then you can easily find contractors in China, India or other cost-advantageous countries for your jobs. Looking for super premium high-quality contractors in your native tongue? Upwork is great for that too.

What do you dislike?

They used to charge a flat 10% rate to the contractor (but made that very apparent to the employer so you knew exactly how much the contractor was making, which is good) but now the pricing structure is different and more confusing.

Recommendations to others considering the product

Conduct a video call (if possible) with each one of the contractors who applied for your job. I also recommend asking a question in your job posting that requires a decent bit of thought such as "based on the initial requirements I've provided in the job description, do you have any ideas for how we can improve X process?" This will really help you vet out the bad from the potentially really good.

What business problems are you solving with the product? What benefits have you realized?

Finding really affordable contractors to complete anything from high-level business coaching/consulting to talented graphic designers to data entry specialists. Upwork handles it all for me.

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Upwork review by Ryan K.
Director of Sales Training
Small-Business
(11-50 employees)
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"Worst platform ever. I got scammed and Upwork sided with the scammer"

What do you like best?

WORST COMPANY EVER. I've never been scammed for so much in my life

What do you dislike?

Someone I hired from the Philippines scammed me out of the project. I paid him every week, and he continuously made delays. After 6 months, he showed no results so I filed a dispute with Upwork. Upwork said there was nothing I could do since I waited in hope that the freelancer would fix the situation, but instead they sided with the freelancer and I'm out of 10,000 dollars with no program that I paid for. Worst platform ever, I wouldn't recommend it for any business. It's a perfect platform if you live internationally and scam someone out of money so they can't take legal action against you. Don't use Upwork.

Everything. This company is a scam facilitating Platform that lies to the public. Do not trust them to help you even if they take a huge commission from payments.

Recommendations to others considering the product

Don't touch this platform unless you are trying to get scammed!

What business problems are you solving with the product? What benefits have you realized?

Disputes take over 30 days and don't work like a bank or paypal or any other platform. The only benefits are to scammers.

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Upwork review by Jorge G.
Mùsic Independiente
Music
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Verified Current User
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"UPWORK WILL SAVE YOU A LOT OF MONEY AND TIME FOR PERSONAL AND BUSINESS PROJECTS"

What do you like best?

I´ve been using Upwork for a while, and I have to say that, among its competitors, it’s the best hiring platform (even better than Freelancer, which a reviewed previously). There are many things I like about Upwork: it´s really easy to post a job on Upwork, and it´s free (you only pay a 2% fee if you hire someone, which is superb); this way, I can easily hire freelancers to outsource some of the tasks I have to do, and for the best price. Also, I love the feature that Upwork offers, which matches the best candidates to my job, with a blue legend (Best-Match). Moreover, I really enjoy its videochat, which allows me to hold my meetings with freelancers directly on Upwork´s site or app. Most of the time, you´ll love using Upwork.

What do you dislike?

Something unpleasant happened to me a few months ago: I paid a client and she he didn´t perform the job correctly, so I asked for a refund. Upwork supposedly refunded the amount but it was never reflected on my bank account. This really disappointed me, as I was a complete Upwork fan, and now I hate that there´s something I dislike about this service. I have to say that this has happened to me only once (because I had to ask for a refund only one time) so I think it might be a mistake that can happen to anyone.

Recommendations to others considering the product

Upwork people, please, you have a great platform out there. It would be great if you could place no “downwards” limit on the hourly working price or on fixed contracts, as this might benefit many user clients and freelancers.

What business problems are you solving with the product? What benefits have you realized?

The answer to this is simple: outsourcing. As I study and work from home, I don´t have a lot of time available, and that´s why I always need someone to help me develop and finish my projects. Here´s where Upwork comes to the the rescue, because it helps me find the most qualified people, at the best prices (and even at the price I can pay). I think that using Upwork is one of the best things that has happened to me, and I´m not exaggerating.

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Upwork review by Aslak K.
Vice President
Financial Services
Enterprise
(10,001+ employees)
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"Cool application but needs improvement"

What do you like best?

The application has features that enable businesses and individual employers to discover the best talent. Plus, employers can further screen candidates by setting up interviews with them. This allows them to verify whether the freelancer indeed has the right set of skills and qualities they are looking for.With Upwork, employers can pay their hired freelancers as soon as the job has been reviewed. They have the ability to pre-fund their accounts to be able to automatically pay for services rendered. But if they prefer to pay through other means, the platform also supports credit cards payments and electronic payment gateway transactions. These options allow them to choose which is more convenient for them for greater financial protection.

What do you dislike?

The pay at Upwork is very poor and often times competition for a project can be cut-throat. I don't recommend it unless you are a large firm and have the capacity to work on many projects at once as its difficult to earn a fair amount of pay otherwise.

Recommendations to others considering the product

Reduce the fees, more involvement of the consultants, filter the fake accounts.

What business problems are you solving with the product? What benefits have you realized?

Freelance work, connecting clients with employers. Digital marketing, Software Development

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Upwork review by Adriana R.
Professional Soccer Player and Writer
Sports
Mid-Market
(201-500 employees)
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"Great place to get clients that keep coming back"

What do you like best?

I like how it shows immediately your "grade" to potential clients and gives the opportunity for your past clients to leave a review. That definitely helps you get more projects and work opportunities for the future. Also, as you move up the ladder within the site, Upwork works as sort of a "third party", sending out your profile to potential clients (especially new ones), who then send you invites. After only two years working on the site, I now hardly ever send out "Connects" for proposals, and apply only for those who invited me to interview for them.

What do you dislike?

I dislike how the pay is usually pretty low in the beginning, despite your credentials. Especially with the cut that Upwork takes, this can be pretty discouraging. But once you have experience on the site, the salary changes, possibly skyrockets depending on your business skills, and the percentage that Upwork takes decreases as you earn.

Recommendations to others considering the product

Definitely sign up on Upwork for any type of freelancing that you want or that you can give. It is a great resource for your work to get your feet off the ground and to make all kinds of profit. The sky is the limit!

What business problems are you solving with the product? What benefits have you realized?

I work on Upwork as a freelance writer. Upwork gives me the opportunity to be able to apply for jobs and projects that I wouldn‘t otherwise have the opportunity to be in touch with. I have gotten many clients for my business and have gained a lot of profit from it. As long as you are diligent in your search for projects, ask for client feedback along the way and keep raising your price as you go on, your work can be extremely profitable!

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Upwork review by Nidhi S.
Author
Publishing
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"The best"

What do you like best?

All the features in upwork are the best. Few of them are:

. Great ease of use

. Best possible maintenance and customer support.

. Payment protect gives you an extra push to choose upwork to work as a freelancer.

. User interface is very good.

. The feedback system is good.

. One can work from anywhere and any time.

. You can work for anyone in the world.

What do you dislike?

. The job pricing is very much reduced. Though it was mentioned a couple of times to upwork through feedback and suggestions, there are still lots of jobs that are being under paid. Few freelancers work for much lower prices which is reducing the market value.

. The payment from upwork takes around two weeks from the review time which is too much.

These two are my only concerns.

Recommendations to others considering the product

I highly recommend every one to use upwork. It is the best platform I have come across in my career for home based employment. One can search the job which he is comfortable with and in which one is best at. This is a great opportunity for all the people who are looking to work from home at their preferred timings.

What business problems are you solving with the product? What benefits have you realized?

I do all my projects through upwork.

. I can work in my comfortable timings.

. I can work on projects which best suites me.

. I need not worry about the payment because upwork will be taking care of it, i just need to track the time.

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Upwork review by Wandson S.
Creative Director
Small-Business
(2-10 employees)
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"Useful but tough to get going"

What do you like best?

I like how easy it is to setup a profile. I like that they gave me extra credits for having a complete profile. This gave me the ability to submit for more jobs. The whole user experience is very easy and applying for jobs is simple as well.

What do you dislike?

It’s difficult to get a first job. I’ve used up all my credits and I haven’t gotten anything yet. This is even with ‘rising star’ a boost for newbies activated. Its difficult to break through and get your first job. Unless you’ve had a good ‘job score’ most jobs won’t accept you. However, to get a good job score you need to be hired. It’s a catch 22. I wish it was easier for new people to be validated and to get their first job.

Recommendations to others considering the product

Build your portfolio and upload your BEST work. It can help I hear.

What business problems are you solving with the product? What benefits have you realized?

Finding new clients for freelance work. There is a large network of people posting jobs that I apply for. Makes it quick and easy to apply for jobs.

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Upwork review by Venkata B.
Data Coordinator
Electrical/Electronic Manufacturing
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"Best freelance site"

What do you like best?

There are many things I love about upwork. It is the best in this world for me. To mention the technical best qualities of upwork, below are few...

.The first one would obviously be that you can earn work through upwork.

.They provided a startup job if you could not earn a job for a particular period of time.

.Payment protection is another great feature in upwork.

.The interview before hiring helps both the clients and freelancers.

.The time tracking software and the work dairy are great and a best way for a honest contract.

.It provides both fixed price jobs and hourly contracts.

.The pricing standards and the expert level calculations are just wonderful.

.The upwork support is the best i have come across.

.Job search criteria is also good.

.The features like, save the job, save the search are also good and flexible.

.The refund option, withdraw facilities are just amazing.

What do you dislike?

I could not say that i dislike this, but this is the only feature that keeps bugging me.

Once the work or the contract is ended, and the payment is made, the payment is kept under upwork escrow for a week after the payment is made by the client. And then, from there, to get the money credited into the bank account, it takes another week. So on a whole, I cannot use the money for two weeks which is too much for me.

Recommendations to others considering the product

I highly recommend Upwork for all the freelancers. This is the best online site with the least possible fraudsters. The rest of the sites have lots of frauds and less number of real clients.

So i strongly recommend freelancers to try upwork.

What business problems are you solving with the product? What benefits have you realized?

.The major problem of earning money is solved.

.I need not work under someone for earning money.

.I can work from anywhere in the world.

.I can work on the projects which I choose to work.

.I can work at any comfortable hours for me.

.I can work for the clients outside my country.

.Wide range or working flexibility.

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Upwork review by Nick K.
Local Desk Staff Writer, Ballotpedia
Writing and Editing
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"Hit or miss platform for finding freelance work or hiring freelancers"

What do you like best?

Good time-keeping system and an exceptional diversity of projects available to freelancers.

What do you dislike?

The main issue I have with Upwork is the generally low level of pay/quality for most freelance projects. I've freelanced for years and rarely come across such low-ball offers for talent. Also not a fan of using bank accounts to verify U.S. location.

Recommendations to others considering the product

1) If you are a freelancer, don't waver on your hourly/per-project price. There will be projects and project leads who will pay your price; it might just require patience. 2) Don't use all of your connects early in the month. 3) Don't rely on Upwork alone to find freelance work due to the fee that they charge per hour/project.

What business problems are you solving with the product? What benefits have you realized?

Generating new leads for my freelancing business, networking with others who are working in the same space.

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Upwork review by Shahrooz F.
Product Owner (Scrum framework)
Information Technology and Services
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"Just another online freelancing service"

What do you like best?

I like the search functionality and its features such as "Recent Searches" and "Search Suggestions". The main core of these kind of web services is "Search" and it should works very well to keep the service alive and in Upwork it works fine.

What do you dislike?

After working a bit with Upwork, I found that sometimes people who post a job has no knowledge / idea about what they are looking for, thus their criteria on a project is not correct. For example, someone is looking for a mobile app developer to develop a complicated app (based on the his description) but their criteria is €200 for an expert which doesn't match with the project! So, I believe there should be some guides and hints for these people there.

I believe there is a big need of a strict pricing policy for freelancers and employers based on their experience, the amount of job they want, etc. Although, having this kind of policy needs more manpower and some manual controls over the contracts and profiles but I think it helps Upwork to stay above other competitors in this way.

Recommendations to others considering the product

Upwork is good and as I mentioned, if you are a freelancer, you need to have an account there too.

What business problems are you solving with the product? What benefits have you realized?

Its a service for freelancers to find remote, temporary or permanent jobs around the world! So, if you are a freelancer Upwork is one of the websites you need to signup for.

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Upwork review by Donald R.
Mobile Application Developer
Computer Software
Small-Business
(2-10 employees)
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"My UpWork Review for 2018"

What do you like best?

Number of jobs posted there, lot of opportunity. Easy to use, lot's of tools for the Developer.

What do you dislike?

That you have to be "ranked" based on your "UpWork" Developer-Client experience to qualify for 90% of the postings there. Kinda hard to get ranked if you cannot get any work due to the "Rating System" that they use. I've been a Developer/Programmer since 1994, and am as good as most out there, but I cannot get any work that is remotely worth doing due to the rating system.

Recommendations to others considering the product

Use if no other option because if you are a new user - you will have to work for "Pennies on the Dollar" just to get your rating up.

What business problems are you solving with the product? What benefits have you realized?

"Occasionally" getting more exposure to the Tech world out there and Financial Income.

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Upwork review by Jann S.
Thinker-in-Chief
Marketing and Advertising
Small-Business
(2-10 employees)
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"Good to find freelance if used right"

What do you like best?

I can work on projects I would never hear of. Once you're a top rated person in your area, UPworK actually send projects to you to consider. The key think if you use it it, only apply for PAYMENT VERIFIED assignments. That means the money is already in escrow. The other think I like is that I can be sure of getting paid. That's worth something too.

What do you dislike?

The 20% fee is high, but only applies until you reach $500 in billing PER CLIENT. Then it drops to 10% which IMO is worth it.

Recommendations to others considering the product

Pick the clients you reach out to carefully and it will be worth your time. Don't apply for everything.

What business problems are you solving with the product? What benefits have you realized?

Getting new clients. I'm a writer and brand strategist, and I've created relationships with some perfect clients.

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Upwork review by Jainam C.
Project Manager
Information Technology and Services
Enterprise
(10,001+ employees)
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"Great Way for hiring developers"

What do you like best?

You get to hire developers from all field just like freelancer and is also one of the competitive service which provide similar services,but the best part of upwork is its payment transparency and low commission cost.

What do you dislike?

Variety is not available and chat option should also have option for video call which will make it much good in this segment.

Recommendations to others considering the product

Preferable option for hiring freelancers because it has some advanced features which are required on this platform and is also user friendly and secured.

What business problems are you solving with the product? What benefits have you realized?

We use up work on daily basis for getting our work done which might be as small as data entry or data formatting to as large as a part of project for which we lack expertise and so we rely on upwork for the same.

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Upwork review by Cheryl W.
Coach
Public Relations and Communications
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"UpWorks is a great tool for hiring freelancers"

What do you like best?

The rating system ensures that the quality of work is known to all.

What do you dislike?

Every now and then the site is down for maintenance.

Recommendations to others considering the product

Upwork is a great tool for hiring freelancers. The profiles include bios, portfolios, testing, and ratings to help you assess the skill level. it is also easy to hire and communicate with freelancers. You don't need to hire someone to handle bookkeeping since paying freelancers is easy and the reporting is very thorough. Customer support is great too. If there is a dispute, they will work hard to help you resolve the issue.

What business problems are you solving with the product? What benefits have you realized?

I have been hiring freelancers for about 6 years...and I have gained clients for myself. It has saved me time and made the process very easy for me. I especially enjoy the record keeping that it saves me.

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Upwork review by Kuan S.
Senior Director - Digital & Direct Response
Non-Profit Organization Management
Enterprise
(5001-10,000 employees)
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"Quality contractors in a user-friendly online platform"

What do you like best?

Ability to conduct end-to-end project and contractor management all on platform.

What do you dislike?

Video conferencing platform a bit unstable. User interface can be improved; the distinction between Saved Freelancers, Archived Freelancers, Declined Invites, and the various job/proposal/message screens can be confusing.

What business problems are you solving with the product? What benefits have you realized?

Sourcing experienced contractors to perform various marketing & lead generation projects. Benefits include being able to evaluate multiple candidates simultaneously, hire, project manage & administer contract all without leaving the platform.

As a lean nonprofit, we do not have the scale to engage HR or recruiting service providers. Upwork enables regular business managers to self-serve the task of finding good talent to help with project needs.

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Upwork review by Aakash G.
Senior Software Engineer
Computer Software
Mid-Market
(201-500 employees)
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"Best site for hiring freelancer"

What do you like best?

Upwork is best for outsourcing as well as hiring freelancers. It has good GUI and easy to work with. We can easily find a correct person to do our job. From freelancing point of view also it is very useful as many clients are available for work and one can different type of work here.

What do you dislike?

Chat window has some problem. It is getting stuck in between. Refresh time is slow and my payment has been failed several times. More details of freelancer should be given to client for better understanding of a person they are hiring

Recommendations to others considering the product

I would recommend upwork for hiring freelancer.

What business problems are you solving with the product? What benefits have you realized?

We are hiring freelancers for doing some company's project