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Best Digital Experience Monitoring (DEM) Software

Tian Lin
TL
Researched and written by Tian Lin

Digital experience monitoring (DEM) software is used to discover, track, and optimize web-based resources and the end-user experience. These tools monitor traffic, user behavior, and a number of additional factors to help businesses understand their products’ performance and usability. DEM products integrate active, or simulated, traffic monitoring and real-user monitoring to analyze both theoretical performance and real-user experience. These tools provide analytical tools for examining and improving application and site performance. They also help businesses understand how visitors navigate through their site and discover where end-user experience appears to suffer.

There is some overlap between DEM solutions and application performance monitoring software, but performance only covers one component of the digital experience. While DEM products may have less technical analysis and logging functionality when compared to APM software, these solutions do provide additional user experience monitoring and optimization capabilities.

To qualify for inclusion in the Digital Experience Monitoring category, a product must:

Provide end-user experience monitoring capabilities
Constantly monitor application performance
Integrate active and passive user monitoring
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Best Digital Experience Monitoring (DEM) Software At A Glance

Leader:
Highest Performer:
Easiest to Use:
Top Trending:
Best Free Software:
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Easiest to Use:
Top Trending:
Best Free Software:

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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54 Listings in Digital Experience Monitoring (DEM) Available
(690)4.4 out of 5
Optimized for quick response
2nd Easiest To Use in Digital Experience Monitoring (DEM) software
View top Consulting Services for Datadog
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Entry Level Price:$0 Per host, per month
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Datadog is the monitoring, security and analytics platform for developers, IT operations teams, security engineers and business users in the cloud age. The SaaS platform integrates and automates infra

    Users
    • Software Engineer
    • DevOps Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 47% Mid-Market
    • 33% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Datadog Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    141
    Monitoring
    140
    Real-time Monitoring
    118
    Features
    91
    Analytics
    85
    Cons
    Expensive
    90
    Learning Curve
    71
    Pricing Issues
    69
    Cost
    63
    Learning Difficulty
    55
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Datadog features and usability ratings that predict user satisfaction
    10.0
    Behavioral Analysis
    Average: 8.2
    8.5
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Real-Time Monitoring
    Average: 9.0
    10.0
    Alerts
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Datadog
    Company Website
    Year Founded
    2010
    HQ Location
    New York
    Twitter
    @datadoghq
    50,611 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    10,514 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Datadog is the monitoring, security and analytics platform for developers, IT operations teams, security engineers and business users in the cloud age. The SaaS platform integrates and automates infra

Users
  • Software Engineer
  • DevOps Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 47% Mid-Market
  • 33% Enterprise
Datadog Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
141
Monitoring
140
Real-time Monitoring
118
Features
91
Analytics
85
Cons
Expensive
90
Learning Curve
71
Pricing Issues
69
Cost
63
Learning Difficulty
55
Datadog features and usability ratings that predict user satisfaction
10.0
Behavioral Analysis
Average: 8.2
8.5
Has the product been a good partner in doing business?
Average: 9.1
10.0
Real-Time Monitoring
Average: 9.0
10.0
Alerts
Average: 8.8
Seller Details
Seller
Datadog
Company Website
Year Founded
2010
HQ Location
New York
Twitter
@datadoghq
50,611 Twitter followers
LinkedIn® Page
www.linkedin.com
10,514 employees on LinkedIn®
(1,348)4.5 out of 5
6th Easiest To Use in Digital Experience Monitoring (DEM) software
Save to My Lists
Entry Level Price:Starts at $69 per mon...
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights,

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 69% Enterprise
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Dynatrace Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Insights
    39
    Ease of Use
    38
    Monitoring
    35
    Analytics
    32
    Features
    31
    Cons
    Learning Curve
    31
    Learning Difficulty
    22
    Expensive
    21
    Complex Configuration
    18
    Complexity
    15
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Dynatrace features and usability ratings that predict user satisfaction
    8.5
    Behavioral Analysis
    Average: 8.2
    8.7
    Has the product been a good partner in doing business?
    Average: 9.1
    9.1
    Real-Time Monitoring
    Average: 9.0
    8.7
    Alerts
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Dynatrace
    Year Founded
    2005
    HQ Location
    Boston, MA
    Twitter
    @Dynatrace
    18,610 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,800 employees on LinkedIn®
    Ownership
    NYSE: DT
Product Description
How are these determined?Information
This description is provided by the seller.

Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights,

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 69% Enterprise
  • 24% Mid-Market
Dynatrace Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Insights
39
Ease of Use
38
Monitoring
35
Analytics
32
Features
31
Cons
Learning Curve
31
Learning Difficulty
22
Expensive
21
Complex Configuration
18
Complexity
15
Dynatrace features and usability ratings that predict user satisfaction
8.5
Behavioral Analysis
Average: 8.2
8.7
Has the product been a good partner in doing business?
Average: 9.1
9.1
Real-Time Monitoring
Average: 9.0
8.7
Alerts
Average: 8.8
Seller Details
Seller
Dynatrace
Year Founded
2005
HQ Location
Boston, MA
Twitter
@Dynatrace
18,610 Twitter followers
LinkedIn® Page
www.linkedin.com
5,800 employees on LinkedIn®
Ownership
NYSE: DT

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(438)4.4 out of 5
Optimized for quick response
5th Easiest To Use in Digital Experience Monitoring (DEM) software
Save to My Lists
Entry Level Price:Starting at $18.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Instana’s Enterprise Observability Platform, powered by automated Application Performance Monitoring, discovers and maps all services, infrastructure, and their inter-dependencies automatically. Insta

    Users
    • Software Engineer
    • System Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 41% Mid-Market
    • 39% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • IBM Instana Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    116
    Monitoring
    95
    Real-time Monitoring
    89
    Monitoring Capabilities
    79
    Easy Setup
    53
    Cons
    Expensive
    39
    User Interface Issues
    35
    Pricing Issues
    30
    Learning Curve
    29
    Difficult Learning
    28
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • IBM Instana features and usability ratings that predict user satisfaction
    9.2
    Behavioral Analysis
    Average: 8.2
    8.5
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Real-Time Monitoring
    Average: 9.0
    10.0
    Alerts
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    IBM
    Company Website
    Year Founded
    1911
    HQ Location
    Armonk, NY
    Twitter
    @IBM
    708,887 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    339,241 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Instana’s Enterprise Observability Platform, powered by automated Application Performance Monitoring, discovers and maps all services, infrastructure, and their inter-dependencies automatically. Insta

Users
  • Software Engineer
  • System Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 41% Mid-Market
  • 39% Enterprise
IBM Instana Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
116
Monitoring
95
Real-time Monitoring
89
Monitoring Capabilities
79
Easy Setup
53
Cons
Expensive
39
User Interface Issues
35
Pricing Issues
30
Learning Curve
29
Difficult Learning
28
IBM Instana features and usability ratings that predict user satisfaction
9.2
Behavioral Analysis
Average: 8.2
8.5
Has the product been a good partner in doing business?
Average: 9.1
10.0
Real-Time Monitoring
Average: 9.0
10.0
Alerts
Average: 8.8
Seller Details
Seller
IBM
Company Website
Year Founded
1911
HQ Location
Armonk, NY
Twitter
@IBM
708,887 Twitter followers
LinkedIn® Page
www.linkedin.com
339,241 employees on LinkedIn®
(804)4.9 out of 5
Optimized for quick response
1st Easiest To Use in Digital Experience Monitoring (DEM) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their

    Users
    • Digital Analyst
    • Product Owner
    Industries
    • Financial Services
    • Insurance
    Market Segment
    • 77% Enterprise
    • 18% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Glassbox Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    210
    Session Replay
    190
    Insights
    174
    Helpful
    132
    Customer Understanding
    122
    Cons
    Session Issues
    70
    Not Intuitive
    65
    Session Management
    62
    Learning Curve
    61
    Missing Features
    54
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Glassbox features and usability ratings that predict user satisfaction
    9.9
    Behavioral Analysis
    Average: 8.2
    9.9
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Real-Time Monitoring
    Average: 9.0
    9.9
    Alerts
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Glassbox
    Company Website
    Year Founded
    2010
    HQ Location
    London
    Twitter
    @GlassboxDigital
    1,824 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    268 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their

Users
  • Digital Analyst
  • Product Owner
Industries
  • Financial Services
  • Insurance
Market Segment
  • 77% Enterprise
  • 18% Mid-Market
Glassbox Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
210
Session Replay
190
Insights
174
Helpful
132
Customer Understanding
122
Cons
Session Issues
70
Not Intuitive
65
Session Management
62
Learning Curve
61
Missing Features
54
Glassbox features and usability ratings that predict user satisfaction
9.9
Behavioral Analysis
Average: 8.2
9.9
Has the product been a good partner in doing business?
Average: 9.1
10.0
Real-Time Monitoring
Average: 9.0
9.9
Alerts
Average: 8.8
Seller Details
Seller
Glassbox
Company Website
Year Founded
2010
HQ Location
London
Twitter
@GlassboxDigital
1,824 Twitter followers
LinkedIn® Page
www.linkedin.com
268 employees on LinkedIn®
(582)4.4 out of 5
Optimized for quick response
12th Easiest To Use in Digital Experience Monitoring (DEM) software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and t

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Mid-Market
    • 30% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • New Relic Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Real-time Monitoring
    94
    Ease of Use
    93
    Monitoring
    73
    Insights
    67
    User Interface
    61
    Cons
    Expensive
    63
    Pricing Issues
    52
    Complexity
    48
    Learning Curve
    48
    Complex Setup
    37
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • New Relic features and usability ratings that predict user satisfaction
    9.0
    Behavioral Analysis
    Average: 8.2
    8.5
    Has the product been a good partner in doing business?
    Average: 9.1
    9.5
    Real-Time Monitoring
    Average: 9.0
    9.0
    Alerts
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    New Relic
    Company Website
    Year Founded
    2008
    HQ Location
    San Francisco, CA
    Twitter
    @newrelic
    66,024 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,028 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and t

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Mid-Market
  • 30% Enterprise
New Relic Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Real-time Monitoring
94
Ease of Use
93
Monitoring
73
Insights
67
User Interface
61
Cons
Expensive
63
Pricing Issues
52
Complexity
48
Learning Curve
48
Complex Setup
37
New Relic features and usability ratings that predict user satisfaction
9.0
Behavioral Analysis
Average: 8.2
8.5
Has the product been a good partner in doing business?
Average: 9.1
9.5
Real-Time Monitoring
Average: 9.0
9.0
Alerts
Average: 8.8
Seller Details
Seller
New Relic
Company Website
Year Founded
2008
HQ Location
San Francisco, CA
Twitter
@newrelic
66,024 Twitter followers
LinkedIn® Page
www.linkedin.com
3,028 employees on LinkedIn®
(490)4.7 out of 5
Optimized for quick response
7th Easiest To Use in Digital Experience Monitoring (DEM) software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Contentsquare is the AI-powered, all-in-one experience intelligence platform that helps teams understand why customers engage or abandon—and what to do about it. Trusted by 2,000+ enterprise brands

    Users
    • Web Analyst
    • Digital Analyst
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 48% Enterprise
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Contentsquare Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Insights
    29
    Analytics
    22
    Ease of Use
    22
    Customer Understanding
    17
    Helpful
    15
    Cons
    Improvements Needed
    10
    Missing Features
    9
    Complex Features
    8
    Data Inaccuracy
    6
    Learning Curve
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Contentsquare features and usability ratings that predict user satisfaction
    9.6
    Behavioral Analysis
    Average: 8.2
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    8.9
    Real-Time Monitoring
    Average: 9.0
    8.6
    Alerts
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2012
    HQ Location
    Paris
    Twitter
    @Contentsquare
    6,602 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,785 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Contentsquare is the AI-powered, all-in-one experience intelligence platform that helps teams understand why customers engage or abandon—and what to do about it. Trusted by 2,000+ enterprise brands

Users
  • Web Analyst
  • Digital Analyst
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 48% Enterprise
  • 30% Mid-Market
Contentsquare Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Insights
29
Analytics
22
Ease of Use
22
Customer Understanding
17
Helpful
15
Cons
Improvements Needed
10
Missing Features
9
Complex Features
8
Data Inaccuracy
6
Learning Curve
6
Contentsquare features and usability ratings that predict user satisfaction
9.6
Behavioral Analysis
Average: 8.2
9.3
Has the product been a good partner in doing business?
Average: 9.1
8.9
Real-Time Monitoring
Average: 9.0
8.6
Alerts
Average: 8.8
Seller Details
Company Website
Year Founded
2012
HQ Location
Paris
Twitter
@Contentsquare
6,602 Twitter followers
LinkedIn® Page
www.linkedin.com
1,785 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    In today's digital landscape, businesses need a powerful and comprehensive Application Performance Monitoring (APM) solution to stay ahead of the curve. Introducing Rakuten SixthSense Observability -

    Users
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Games
    Market Segment
    • 48% Enterprise
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Rakuten SixthSense Observability Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Monitoring
    11
    Alerting System
    9
    Customer Support
    9
    Ease of Use
    9
    Implementation Ease
    9
    Cons
    Complex Setup
    3
    Poor Documentation
    3
    Alert Issues
    2
    Inefficient Alert System
    2
    Insufficient Information
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Rakuten SixthSense Observability features and usability ratings that predict user satisfaction
    0.0
    No information available
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2016
    HQ Location
    Bengaluru, IN
    LinkedIn® Page
    www.linkedin.com
    13 employees on LinkedIn®
    Ownership
    TYO: 4755
Product Description
How are these determined?Information
This description is provided by the seller.

In today's digital landscape, businesses need a powerful and comprehensive Application Performance Monitoring (APM) solution to stay ahead of the curve. Introducing Rakuten SixthSense Observability -

Users
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Games
Market Segment
  • 48% Enterprise
  • 37% Mid-Market
Rakuten SixthSense Observability Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Monitoring
11
Alerting System
9
Customer Support
9
Ease of Use
9
Implementation Ease
9
Cons
Complex Setup
3
Poor Documentation
3
Alert Issues
2
Inefficient Alert System
2
Insufficient Information
2
Rakuten SixthSense Observability features and usability ratings that predict user satisfaction
0.0
No information available
9.2
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
0.0
No information available
Seller Details
Year Founded
2016
HQ Location
Bengaluru, IN
LinkedIn® Page
www.linkedin.com
13 employees on LinkedIn®
Ownership
TYO: 4755
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Cyara is a customer experience (CX) assurance platform designed to help organizations optimize their customer interactions across every communication channel. As a leader in AI-powered CX assurance, C

    Users
    No information available
    Industries
    • Insurance
    • Financial Services
    Market Segment
    • 66% Enterprise
    • 24% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Cyara Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    6
    Customer Support
    6
    Ease of Use
    6
    Helpful
    5
    Features
    4
    Cons
    Complexity
    1
    Learning Curve
    1
    Limited Mobile Support
    1
    Not Intuitive
    1
    Poor Reporting
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Cyara Platform features and usability ratings that predict user satisfaction
    7.7
    Behavioral Analysis
    Average: 8.2
    9.7
    Has the product been a good partner in doing business?
    Average: 9.1
    9.5
    Real-Time Monitoring
    Average: 9.0
    10.0
    Alerts
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Cyara
    Company Website
    Year Founded
    2006
    HQ Location
    Redwood City, California
    Twitter
    @cyara
    4 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    363 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Cyara is a customer experience (CX) assurance platform designed to help organizations optimize their customer interactions across every communication channel. As a leader in AI-powered CX assurance, C

Users
No information available
Industries
  • Insurance
  • Financial Services
Market Segment
  • 66% Enterprise
  • 24% Small-Business
Cyara Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
6
Customer Support
6
Ease of Use
6
Helpful
5
Features
4
Cons
Complexity
1
Learning Curve
1
Limited Mobile Support
1
Not Intuitive
1
Poor Reporting
1
Cyara Platform features and usability ratings that predict user satisfaction
7.7
Behavioral Analysis
Average: 8.2
9.7
Has the product been a good partner in doing business?
Average: 9.1
9.5
Real-Time Monitoring
Average: 9.0
10.0
Alerts
Average: 8.8
Seller Details
Seller
Cyara
Company Website
Year Founded
2006
HQ Location
Redwood City, California
Twitter
@cyara
4 Twitter followers
LinkedIn® Page
www.linkedin.com
363 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Conviva is a SaaS platform for digital experience and AI agent analytics and monitoring that connects real consumer interactions to real outcomes. Using full-census client-side telemetry and a patente

    Users
    No information available
    Industries
    • Broadcast Media
    • Entertainment
    Market Segment
    • 52% Enterprise
    • 44% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Conviva Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    35
    Insights
    32
    Analytics
    22
    Real-time Insights
    18
    Dashboard Customization
    14
    Cons
    Steep Learning Curve
    18
    Learning Curve
    16
    Not Intuitive
    11
    Dashboard Issues
    9
    Missing Features
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Conviva features and usability ratings that predict user satisfaction
    8.6
    Behavioral Analysis
    Average: 8.2
    8.6
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Real-Time Monitoring
    Average: 9.0
    8.8
    Alerts
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Conviva
    Company Website
    Year Founded
    2006
    HQ Location
    Foster City, CA
    Twitter
    @conviva
    12,769 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    563 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Conviva is a SaaS platform for digital experience and AI agent analytics and monitoring that connects real consumer interactions to real outcomes. Using full-census client-side telemetry and a patente

Users
No information available
Industries
  • Broadcast Media
  • Entertainment
Market Segment
  • 52% Enterprise
  • 44% Mid-Market
Conviva Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
35
Insights
32
Analytics
22
Real-time Insights
18
Dashboard Customization
14
Cons
Steep Learning Curve
18
Learning Curve
16
Not Intuitive
11
Dashboard Issues
9
Missing Features
8
Conviva features and usability ratings that predict user satisfaction
8.6
Behavioral Analysis
Average: 8.2
8.6
Has the product been a good partner in doing business?
Average: 9.1
8.8
Real-Time Monitoring
Average: 9.0
8.8
Alerts
Average: 8.8
Seller Details
Seller
Conviva
Company Website
Year Founded
2006
HQ Location
Foster City, CA
Twitter
@conviva
12,769 Twitter followers
LinkedIn® Page
www.linkedin.com
563 employees on LinkedIn®
(111)4.5 out of 5
Optimized for quick response
3rd Easiest To Use in Digital Experience Monitoring (DEM) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Internet relies on Catchpoint Global 5000 companies, top online retailers, financial services, cloud infrastructure and services companies, and xSPs trust Catchpoint’s Internet Performance Mo

    Users
    • Software Engineer
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 65% Enterprise
    • 23% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Catchpoint Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Issue Detection
    6
    Monitoring
    5
    Customer Support
    4
    Alerting Features
    3
    Alerting Systems
    3
    Cons
    Expensive
    4
    Difficult Learning
    3
    Learning Curve
    3
    Not User-Friendly
    3
    Poor UI
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Catchpoint features and usability ratings that predict user satisfaction
    8.6
    Behavioral Analysis
    Average: 8.2
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Real-Time Monitoring
    Average: 9.0
    9.0
    Alerts
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2008
    HQ Location
    New York
    Twitter
    @Catchpoint
    4,706 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    239 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Internet relies on Catchpoint Global 5000 companies, top online retailers, financial services, cloud infrastructure and services companies, and xSPs trust Catchpoint’s Internet Performance Mo

Users
  • Software Engineer
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 65% Enterprise
  • 23% Mid-Market
Catchpoint Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Issue Detection
6
Monitoring
5
Customer Support
4
Alerting Features
3
Alerting Systems
3
Cons
Expensive
4
Difficult Learning
3
Learning Curve
3
Not User-Friendly
3
Poor UI
3
Catchpoint features and usability ratings that predict user satisfaction
8.6
Behavioral Analysis
Average: 8.2
9.3
Has the product been a good partner in doing business?
Average: 9.1
8.3
Real-Time Monitoring
Average: 9.0
9.0
Alerts
Average: 8.8
Seller Details
Company Website
Year Founded
2008
HQ Location
New York
Twitter
@Catchpoint
4,706 Twitter followers
LinkedIn® Page
www.linkedin.com
239 employees on LinkedIn®
(100)4.6 out of 5
8th Easiest To Use in Digital Experience Monitoring (DEM) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ManageEngine Applications Manager is an application performance & IT infrastructure monitoring solution that is designed to combat modern infrastructure problems and ensure that your business and

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 44% Mid-Market
    • 43% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ManageEngine Applications Manager Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Monitoring
    16
    Monitoring Capabilities
    14
    Ease of Use
    11
    Monitoring Features
    10
    Real-time Monitoring
    10
    Cons
    Limited Features
    8
    Feature Limitations
    6
    Complexity
    4
    Inadequate Monitoring
    4
    Insufficient Knowledge
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ManageEngine Applications Manager features and usability ratings that predict user satisfaction
    8.7
    Behavioral Analysis
    Average: 8.2
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    9.3
    Real-Time Monitoring
    Average: 9.0
    9.2
    Alerts
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2002
    HQ Location
    Del Valle, Texas
    Twitter
    @manageengine
    7,897 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    581 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ManageEngine Applications Manager is an application performance & IT infrastructure monitoring solution that is designed to combat modern infrastructure problems and ensure that your business and

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 44% Mid-Market
  • 43% Enterprise
ManageEngine Applications Manager Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Monitoring
16
Monitoring Capabilities
14
Ease of Use
11
Monitoring Features
10
Real-time Monitoring
10
Cons
Limited Features
8
Feature Limitations
6
Complexity
4
Inadequate Monitoring
4
Insufficient Knowledge
4
ManageEngine Applications Manager features and usability ratings that predict user satisfaction
8.7
Behavioral Analysis
Average: 8.2
9.3
Has the product been a good partner in doing business?
Average: 9.1
9.3
Real-Time Monitoring
Average: 9.0
9.2
Alerts
Average: 8.8
Seller Details
Year Founded
2002
HQ Location
Del Valle, Texas
Twitter
@manageengine
7,897 Twitter followers
LinkedIn® Page
www.linkedin.com
581 employees on LinkedIn®
(802)4.3 out of 5
Optimized for quick response
9th Easiest To Use in Digital Experience Monitoring (DEM) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SolarWinds® Observability is a comprehensive full-stack observability solution designed to meet the diverse needs of modern organizations, regardless of their size. This solution provides deep visibil

    Users
    • Network Engineer
    • Network Administrator
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 46% Enterprise
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • SolarWinds Observability Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    63
    Monitoring
    62
    Monitoring Performance
    54
    Monitoring Capabilities
    50
    User Interface
    40
    Cons
    Expensive
    34
    Integration Issues
    20
    Learning Curve
    20
    Complex Setup
    18
    Configuration Difficulty
    17
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SolarWinds Observability features and usability ratings that predict user satisfaction
    7.2
    Behavioral Analysis
    Average: 8.2
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Real-Time Monitoring
    Average: 9.0
    8.3
    Alerts
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1999
    HQ Location
    Austin, TX
    Twitter
    @solarwinds
    19,682 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,814 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SolarWinds® Observability is a comprehensive full-stack observability solution designed to meet the diverse needs of modern organizations, regardless of their size. This solution provides deep visibil

Users
  • Network Engineer
  • Network Administrator
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 46% Enterprise
  • 37% Mid-Market
SolarWinds Observability Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
63
Monitoring
62
Monitoring Performance
54
Monitoring Capabilities
50
User Interface
40
Cons
Expensive
34
Integration Issues
20
Learning Curve
20
Complex Setup
18
Configuration Difficulty
17
SolarWinds Observability features and usability ratings that predict user satisfaction
7.2
Behavioral Analysis
Average: 8.2
8.3
Has the product been a good partner in doing business?
Average: 9.1
8.3
Real-Time Monitoring
Average: 9.0
8.3
Alerts
Average: 8.8
Seller Details
Company Website
Year Founded
1999
HQ Location
Austin, TX
Twitter
@solarwinds
19,682 Twitter followers
LinkedIn® Page
www.linkedin.com
2,814 employees on LinkedIn®
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zipy is a trusted digital experience platform which combines session replay, frontend error monitoring, product analytics and prioritisation into one while ensuring privacy and security. What can yo

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 67% Small-Business
    • 22% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Zipy Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Insights
    17
    Ease of Use
    16
    Session Replay
    16
    Issue Detection
    12
    Helpful
    10
    Cons
    Missing Features
    6
    Filtering Issues
    5
    Session Management
    5
    Difficult Filtering
    4
    Inadequate Logging
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Zipy features and usability ratings that predict user satisfaction
    10.0
    Behavioral Analysis
    Average: 8.2
    9.9
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Real-Time Monitoring
    Average: 9.0
    9.7
    Alerts
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zipy
    Year Founded
    2020
    HQ Location
    San Francisco, US
    LinkedIn® Page
    www.linkedin.com
    15 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zipy is a trusted digital experience platform which combines session replay, frontend error monitoring, product analytics and prioritisation into one while ensuring privacy and security. What can yo

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 67% Small-Business
  • 22% Mid-Market
Zipy Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Insights
17
Ease of Use
16
Session Replay
16
Issue Detection
12
Helpful
10
Cons
Missing Features
6
Filtering Issues
5
Session Management
5
Difficult Filtering
4
Inadequate Logging
4
Zipy features and usability ratings that predict user satisfaction
10.0
Behavioral Analysis
Average: 8.2
9.9
Has the product been a good partner in doing business?
Average: 9.1
10.0
Real-Time Monitoring
Average: 9.0
9.7
Alerts
Average: 8.8
Seller Details
Seller
Zipy
Year Founded
2020
HQ Location
San Francisco, US
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Cisco ThousandEyes empowers organizations to assure every digital experience across every network, everywhere, every time. With built-in AI and powerful ecosystem integrations, ThousandEyes enables IT

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Networking
    Market Segment
    • 80% Enterprise
    • 11% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ThousandEyes Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Analytics
    1
    Detailed Analysis
    1
    Features
    1
    Insightful Analysis
    1
    Insights
    1
    Cons
    Complex Configuration
    1
    Complex Interface
    1
    Configuration Difficulties
    1
    Not Intuitive
    1
    Not User-Friendly
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ThousandEyes features and usability ratings that predict user satisfaction
    9.4
    Behavioral Analysis
    Average: 8.2
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Real-Time Monitoring
    Average: 9.0
    9.4
    Alerts
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Cisco
    Year Founded
    1984
    HQ Location
    San Jose, CA
    Twitter
    @Cisco
    721,649 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    95,386 employees on LinkedIn®
    Ownership
    NASDAQ:CSCO
Product Description
How are these determined?Information
This description is provided by the seller.

Cisco ThousandEyes empowers organizations to assure every digital experience across every network, everywhere, every time. With built-in AI and powerful ecosystem integrations, ThousandEyes enables IT

Users
No information available
Industries
  • Information Technology and Services
  • Computer Networking
Market Segment
  • 80% Enterprise
  • 11% Mid-Market
ThousandEyes Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Analytics
1
Detailed Analysis
1
Features
1
Insightful Analysis
1
Insights
1
Cons
Complex Configuration
1
Complex Interface
1
Configuration Difficulties
1
Not Intuitive
1
Not User-Friendly
1
ThousandEyes features and usability ratings that predict user satisfaction
9.4
Behavioral Analysis
Average: 8.2
8.9
Has the product been a good partner in doing business?
Average: 9.1
10.0
Real-Time Monitoring
Average: 9.0
9.4
Alerts
Average: 8.8
Seller Details
Seller
Cisco
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
721,649 Twitter followers
LinkedIn® Page
www.linkedin.com
95,386 employees on LinkedIn®
Ownership
NASDAQ:CSCO
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Powered by Cisco, AppDynamics is on a mission to help companies see their technology through the lens of the business so they can work as one to prioritize what matters most. We’re reinventing the obs

    Users
    • Senior Software Engineer
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 58% Enterprise
    • 35% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Splunk AppDynamics Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    1
    Cloud Services
    1
    Ease of Use
    1
    Easy Integrations
    1
    Integrations
    1
    Cons
    Billing Issues
    1
    Expensive
    1
    Inefficient Alert System
    1
    Poor Customer Support
    1
    Pricing Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Splunk AppDynamics features and usability ratings that predict user satisfaction
    7.6
    Behavioral Analysis
    Average: 8.2
    8.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.9
    Real-Time Monitoring
    Average: 9.0
    9.1
    Alerts
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Cisco
    Year Founded
    1984
    HQ Location
    San Jose, CA
    Twitter
    @Cisco
    721,649 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    95,386 employees on LinkedIn®
    Ownership
    NASDAQ:CSCO
Product Description
How are these determined?Information
This description is provided by the seller.

Powered by Cisco, AppDynamics is on a mission to help companies see their technology through the lens of the business so they can work as one to prioritize what matters most. We’re reinventing the obs

Users
  • Senior Software Engineer
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 58% Enterprise
  • 35% Mid-Market
Splunk AppDynamics Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
1
Cloud Services
1
Ease of Use
1
Easy Integrations
1
Integrations
1
Cons
Billing Issues
1
Expensive
1
Inefficient Alert System
1
Poor Customer Support
1
Pricing Issues
1
Splunk AppDynamics features and usability ratings that predict user satisfaction
7.6
Behavioral Analysis
Average: 8.2
8.5
Has the product been a good partner in doing business?
Average: 9.1
8.9
Real-Time Monitoring
Average: 9.0
9.1
Alerts
Average: 8.8
Seller Details
Seller
Cisco
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
721,649 Twitter followers
LinkedIn® Page
www.linkedin.com
95,386 employees on LinkedIn®
Ownership
NASDAQ:CSCO