Digital Experience Monitoring (DEM) Software Resources

Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on Digital Experience Monitoring (DEM) Software

Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find articles from our experts, feature definitions, discussions from users like you, and reports from industry data.

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Digital Experience Monitoring (DEM) Software Articles

Why Most Businesses’ Mobile Presence Failed

Digitalization is the key to success for many businesses today, especially during the COVID-19 pandemic. As businesses establish their online presence, many web designers and developers need to focus more on the mobile user experience rather than the desktop user experience. This is because there are more mobile web users than desktop.

by Tian Lin

How Website Monitoring Can Help You Achieve Different Business Goals

In the past year, there has been a surge of new online businesses because of the COVID-19 pandemic. One example is Facebook launching Facebook Shops last year. According to the United Nations, the e-commerce share of global retail trade had risen from 14% in 2019 to about 17% in 2020. However, with the new growth in online presence, businesses sometimes struggle to keep their website running and up to date, often due to a surge in traffic and demand. Many businesses have started buying website monitoring software to track their web performance, but they can do a lot more than that. This article will explain why companies should consider using the advanced features of website monitoring software.

by Tian Lin

Digital Experience Monitoring (DEM) Software Glossary Terms

Digital Experience

A digital experience is any digital touchpoint a customer has with a business. Learn more about these digital interactions with customers and the benefits.

by Holly Landis

Issue Tracking

Issue tracking is a system that registers all issues in a centralized repository as they are reported by customers. Learn more about the different types of issue tracking software and how organizations can utilize them.

by Michael Pigott

Digital Experience Monitoring (DEM) Software Discussions

Question on: Cyara Platform

How to get CX Models utilized in daily testing practice?

CX Models and Modules are being upgraded with lot features by Cyara. But this is yet to be utilized well by the QA. How to shift the path forward of a tester from individual test case scripting to the CX Model based design and test cases auto-generation?

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Naveen, There are several ways to shift forward to leverage the CX Models from the QA team. The first method is to leverage the CX Model, as the visual design and customer journey map. Meaning created the CX model in place of a traditional visual tool like Visio. By laying out the journey in the CX model the developers can leverage the test cases as they code to ensure things are working as designed. The QA team will be able to leverage and expand upon the test cases generated from the CX Model. This would start all the way back in the design phase of the project. it is a mind shift to think about testing prior to writing the code. The second way to leverage the CX models for the QA team would be to leverage the crawling / auto discovery function of the CX Model. This is used in cases where the coding was done and now we need to build the test case library. By calling from Cyara CX Model each journey can be documented and test cases can be auto-generated. The QA team can now run the different tests and test accounts multiple times to ensure the goals and tests are completed and successful. One of our customers talked at our xChange2020 online event about their journey to automation. https://cyara.com/lp/xchange-2020-session-replays/ I would recommend watching the session Automated Testing for the IVR by Mark Shaw for some additional insights. If you have more questions please feel free to let us know. Bill LaRuffa Solutions Architect Manager - NALA Cyara.

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Answered: Bill La Ruffa on February 10, 2021

Your answer

Question on: Cyara Platform

How to get CX Models in daily testing work?

We are still using the legacy way of individual test case scripting and not able to utilize the CX Model in our daily testing task. Any steps forward that Cyara can suggest us which can help my team to use CX Model features?

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Ideally we start by showing them the ease of documenting an IVR via the Crawler to start with, and then show how test case creation can be streamlined once a CX Model is populated sufficiently. Then, once the initial concepts are introduced the internal (customer) power users would then hand hold them through some of the more advanced concepts like Modules, Decision nodes and Data Driven modeling. Once the user can adopt the more advanced concepts in CX Model design you can start populating Test Data and create data files (or import filtered data files from a Master data file) to allow you to achieve very fine control over test case creation. In parallel with teaching more advanced concepts, you promote mastery of starter concepts by working to get the CX Model completed down all branches. This can be adopted as part of your normal documentation processes, developing your IVR and CX Model in parallel to ensure your system of record and your QA platforms are always in sync. Additionally, your Customer Success Manager is an excellent resource to assist you in finding resource available to assist with that training and adoption goal. Resources available include the knowledge center, learning management system and Customer Success led workshops. For more in depth and targeted training, Cyara also has a training department that can provide instructor led training.

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Answered: Christopher Williams on February 26, 2021

Your answer

What are the top DEM platforms for multi-location experience tracking?

If you’re looking for DEM platforms for multi-location experience tracking, these five stood out as the best according to G2 coverage and vendor docs. They help teams compare user experience by region, ISP, and device—across on-prem and cloud—so issues are caught fast and fixed where they matter most.

Dynatrace – Global and private synthetic locations plus real-time RUM let you baseline and compare experiences across countries, ISPs, and sites. Did its mix of public + private locations give you enough geographic coverage?
IBM Instana – Real-time DEM with synthetic tests that simulate user actions by geography and network type; EUM links interactions to service dependencies for faster RCA. Has Instana’s geo-focused testing improved your SLA adherence by region?
Glassbox – Digital experience analytics capturing journeys and sessions across web/mobile to compare friction and conversion impacts by market. Did Glassbox make it easier to prioritize fixes per country or brand?
Contentsquare – Experience Monitoring connects performance/errors to journeys and revenue so you can quantify impact and prioritize per location. Has its error and impact analysis helped you localize issues faster?

I’d love to hear from the G2 community:

Which DEM platform worked best for multi-location tracking?
Where were the ROI gaps that pushed you to add additional synthetics or analytics?

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Curious, which platform has given your team the most reliable real-time visibility across global locations?

Digital Experience Monitoring (DEM) Software Resources

Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on Digital Experience Monitoring (DEM) Software

Digital Experience Monitoring (DEM) Software Articles

Why Most Businesses’ Mobile Presence Failed

How Website Monitoring Can Help You Achieve Different Business Goals

Digital Experience Monitoring (DEM) Software Glossary Terms

Digital Experience Monitoring (DEM) Software Discussions

Digital Experience Monitoring (DEM) Software Reports