SAP SuccessFactors Reviews & Product Details

It a great step forward if you compare the classic SAP HCM backend system. The User friendly designed and the process data driven system makes easier to go for standardization instead of more customized solution that sometimes makes long term issues. Review collected by and hosted on G2.com.

In a way you lose the flexibility of SAP HCM on premise, you have not all the functionalities and modules, like TA, Payroll, OM, in the new system making not possible to translate all your use cases. Review collected by and hosted on G2.com.

This end-to-end HCM suite offers a user-friendly interface and the flexibility of a cloud-based platform. Its analytics and reporting capabilities are powerful, and it supports continuous performance management. Additionally, it addresses global compliance and localization needs. Review collected by and hosted on G2.com.

User Experience Inconsistencies

Although the user interface has seen improvements, there are still noticeable inconsistencies between different modules. Navigating through various sections of the suite can sometimes feel fragmented, which may be particularly challenging for those who are new to the platform.

Integration Challenges

While integration with SAP systems is generally smooth, connecting to non-SAP tools—such as specialized payroll or learning platforms—can be more complex. These integrations often demand the use of middleware or the development of custom APIs. Review collected by and hosted on G2.com.

What I like best is the sheer number of features and the excellent ease of integration between all the different HR modules. It truly covers everything in one place. Because it's our central platform, the frequency of use is daily for the HR team, and it's essential to have everything from recruiting to performance goals integrated seamlessly. This creates a powerful, unified view of our workforce that we rely on for making important business decisions. It connects all the dots for us. Review collected by and hosted on G2.com.

The main challenges are the poor ease of use and the difficult ease of implementation. The user interface is not intuitive for regular employees, which can make simple tasks frustrating and requires a lot of training. The initial implementation was a very long and expensive project that required significant external help. On top of that, getting effective customer support can be a slow process. It's often hard to get a direct and quick solution for technical issues when you need it most Review collected by and hosted on G2.com.

I like the clean UI of SAP SuccessFactors. It's web-based, allowing me to use it both remotely and in the office without needing an app, which means I can just update things on the go. This flexibility is a very useful benefit. Additionally, the setup is straightforward and logical, and the UI is modern and easy to use. We just shared a video with everyone to explain its use, and the process has been smooth since. Review collected by and hosted on G2.com.

I find the organization chart aspect of SAP SuccessFactors not particularly logical. It doesn't display everyone else in context, only showing my immediate chain. This limited view means I can’t see the bigger organizational structure or how people I work with fit within the larger company. It would be beneficial if there were an option to toggle a more comprehensive view. Review collected by and hosted on G2.com.

What I like best about SAP SuccessFactors is its comprehensive and modular design that covers the entire employee lifecycle—from recruitment and onboarding to performance management and learning. In addition to that, its strong integration with other SAP products (as usual as all SAP products) and third-party systems ensures seamless data flow and enhances overall HR processes. The continuous updates and cloud-based infrastructure also keep the system flexible and scalable for evolving business needs. Review collected by and hosted on G2.com.

What I dislike about SAP SuccessFactors is that modules can be complex to configure and require specialized knowledge, which can lead to longer implementation times. The reporting tools, while powerful, sometimes feel less intuitive and can have a steep learning curve for users who are not technical. Lastly, customer support can occasionally be slow to respond, especially when dealing with more complex or urgent issues. Additionally, the user interface is not as modern or visually appealing as many other current software solutions, making it feel less intuitive and user-friendly for some users. Review collected by and hosted on G2.com.

I like that i can see my employment history, wage information, and other company related information all in one place. It is a user friendly website to use, and the ease of use is great. Have never needed customer support, but i imagine it is like anything else SAP related and good. I love the fact you can also change your address or make person updates on the website without having to go see HR. Thats a big plus as a team member! Review collected by and hosted on G2.com.

Down sides are very minimal if any. I have never used a more complete software that has everything in one place than Success Factors. I will say i do not like that for my company at least, i can not run it on Google Chrome, and have to open it on the app on my phone or on Microsoft Edge, which i dont like using Edge. Review collected by and hosted on G2.com.

HR platform that digitizes employee management: hiring, training, performance, and succession. It offers a personalized experience, advanced analytics, and global access. As a user, what I value most is the centralized access, as I can consult all my personal information as an employee and also that of my team in one place.

Regarding self-service, the platform allows managing personal data, requesting vacations, and checking payrolls. From a team management perspective, it facilitates the administration of requests, the development of the talent matrix, salary review, and the execution of the annual performance process, as well as the definition and evaluation of annual objectives. Review collected by and hosted on G2.com.

The loading speed and the UX/UI design are the aspects I consider most important to improve. Navigating through the different menus is not intuitive, and on numerous occasions, progressing within the platform becomes complicated without resorting to technical support or the HR team (Administrators). Review collected by and hosted on G2.com.

SAP SuccessFactors is often considered a leading HR solution because of its all-encompassing, cloud-based approach to workforce management. Its advanced analytics and scalable features are tailored to meet the needs of organizations of any size.

Most liked aspect of SAP SuccessFactors is its comprehensive, integrated platform—bringing all HR processes such as recruiting, onboarding, performance management, learning, and payroll onto a single, cloud-based system. Review collected by and hosted on G2.com.

The platform comes with a high cost and can be quite complex to manage. Customization options are limited, which makes it difficult to tailor the system to specific needs. I have also encountered challenges with reporting and analytics, as the available tools do not always provide the flexibility or depth required. The user interface and overall usability leave much to be desired, often making navigation and daily tasks cumbersome. Integration with other systems is not straightforward, adding to the overall difficulty. The compensation module is rather rigid, offering little room for adaptation. Additionally, security and audit governance present their own set of complexities. Managing access and maintaining comprehensive audit trails across different modules is particularly challenging, especially for organizations in highly regulated industries that demand strict compliance controls. Review collected by and hosted on G2.com.

The structure is clear, making it straightforward to use. Editing tasks are uncomplicated, and entering data is both simple and intuitive. The process is easy to follow, so understanding how everything works comes naturally. Any data entered or updated can be saved without hassle and is readily accessible whenever needed. It was needed to be accessed very frequently. Review collected by and hosted on G2.com.

Launching the program feels a bit unusual, and I think there is room for improvement in terms of user-friendliness. Bugs, and sometimes the program is slow to load or fails to open altogether, which can be frustrating, especially since it handles a large amount of data. Review collected by and hosted on G2.com.

It is a platform that allows the management of various HR processes with a single tool, such as recruiting, performance, and learning. It facilitates the centralization of data and ensures the traceability of activities for both employees and the HR team. Additionally, it allows for the effective generation of reports and, thanks to the Employee Central module, personal records are automatically updated and made available in all other modules. Review collected by and hosted on G2.com.

The user experience is sometimes not very smooth and not always intuitive. The customization options are limited compared to other more flexible HR solutions: the modules are quite rigid and often require the support of specialized technicians. Some features are complex to configure without external consultancy, resulting in high licensing and implementation costs for companies. Additionally, the platform requires dedicated training and an adaptation period for both HR professionals and employees. Review collected by and hosted on G2.com.