--- title: respond.io Reviews meta_title: 'respond.io Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 517 reviews by the users' company size, role or industry to find out how respond.io works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 517 scale: '5' date_modified: '2026-08-03' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # respond.io Reviews **Vendor:** respond.io **Category:** [Conversational Support Software](https://www.g2.com/categories/conversational-support) **Average Rating:** 4.8/5.0 **Total Reviews:** 517 ## About respond.io Respond.io is a customer conversation management software designed to help B2C businesses generate more leads and maximize revenue over chat, calls, and emails from one place. Purpose-built to turn conversations into business results, respond.io unifies key channels like WhatsApp, TikTok, and Instagram in a single inbox with AI-powered automation, lead management, CRM integrations, and comprehensive reporting to accelerate growth—all with 99.999% uptime for peace of mind. 10,000+ businesses trust respond.io to power conversations that drive real business results. ## respond.io Pros & Cons **What users like:** - Users appreciate the **ease of use** of respond.io, finding it simple and seamless for their operations. (98 reviews) - Users praise the **excellent customer support** by respond.io, noting responsiveness and helpful assistance in utilizing the platform. (51 reviews) - Users find the **support team incredibly helpful** , providing prompt assistance for a smooth service experience. (46 reviews) - Users praise the **easy setup** of respond.io, highlighting intuitive design and helpful onboarding for effective implementation. (34 reviews) - Users appreciate the **excellent integrations** of respond.io, enhancing workflow efficiency and organization across multiple channels. (33 reviews) - Users value the **seamless integration** of respond.io with multiple platforms, enhancing their daily communication and support. (29 reviews) - Users value the **easy integrations** of respond.io, enhancing omni-channel messaging and streamlining customer communication effectively. (27 reviews) - Automation (26 reviews) - Time-saving (23 reviews) - Features (22 reviews) **What users dislike:** - Users feel that Respond.io lacks essential **pipeline features** , prompting some to switch to alternative platforms for better functionality. (18 reviews) - Users face **messaging issues** with respond.io, noting problems with syncing, editing messages, and delayed replies. (15 reviews) - Users find the platform **expensive** , particularly for growing businesses, and suggest improvements in pricing and features. (14 reviews) - Users find the **limited chat functionality** of respond.io insufficient, lacking essential features like pipelines and message management. (10 reviews) - Users find it frustrating that **template issues** limit customization and hinder responsiveness in conversations on respond.io. (8 reviews) - Buggy Features (7 reviews) - Call Issues (7 reviews) - Insufficient Information (7 reviews) - Learning Curve (7 reviews) - Limited Features (7 reviews) ## respond.io Reviews ### 1. All Conversations in One Place—Makes Connecting and Organizing Leads Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Rayhanne B. | Account executive, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2026 **What do you like best about respond.io?** All conversations are in one application, which makes it a lot easier to connect with people. It also helped me organize my leads and keep everything in one place. **What do you dislike about respond.io?** When a conversation ends, I have to wait for the other person to text me. **What problems is respond.io solving and how is that benefiting you?** I'm not a very organized person so it helps me to get a clear vision **Official Response from George Wong:** > Thank you so much for the review! We’re glad to hear that having all conversations in one place is helping you stay connected and better organized with your leads. We appreciate your feedback about needing to wait for the other person to message after a conversation ends. On channels like WhatsApp, this behavior follows Meta’s messaging policies around the 24-hour window, which all providers need to comply with. If you have any feature requests be sure to submit or vote for them on our roadmap: https://roadmap.respond.io/ Thanks again for sharing your experience, we’re happy respond.io is helping you stay on top of conversations and get a clearer view of your work! 🚀 ### 2. Effortless Customer Outreach Made Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Adilson Ernesto B. | technical support, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about respond.io?** It is easy to use and helpful for reaching out to customers when they need our help **What do you dislike about respond.io?** You aren't able to delete or edit messages, and occasionally, the voice messages end up being silent. **What problems is respond.io solving and how is that benefiting you?** contact with customers an provide them solutions quickly **Official Response from George Wong:** > Thank you so much for the review! We’re glad to hear that respond.io has been easy to use and helpful for reaching customers when they need support, being able to respond quickly really makes a difference. 🙌 We appreciate your feedback about editing or deleting messages and the occasional issue with voice notes. The ability to edit or delete messages is a limitation set by WhatsApp/Meta, but if you encounter any other issues, feel free to reach out anytime at https://respond.io/contact Thanks again for sharing your experience, we’re happy respond.io is helping you stay connected with customers and provide solutions faster! ### 3. Adaptable and Workflow Proficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Euhlan H. | L1 Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2024 **What do you like best about respond.io?** Respond.io is a cornerstone of what we use to get around to client queries. Recently with my permissions to optimize work flows, usage of life cycles and ability to use closing notes, we have Spearheaded how we as a company track our clients and gather useful information that both improves the lives of our clients and company alike **What do you dislike about respond.io?** There are a lot of things to like about respond and now it even has a dark mode. The only feature that could still use work is filtering out certain chats. As to filter a chat you would need to manually add filter a filter and before heading back to what you were doing it prompts you for "are you sure you want to remove filter". It is not a bad feature, but just causes a bit of friction. Good product all in all **What problems is respond.io solving and how is that benefiting you?** Respond main purpose is to bring all common communication platforms into a singular spot where our staff can communicate with them effectively without the need for extra effort Due to this client communication is streamlined from entry to exit, and even clients we remotely support can be kept track of with comments from other agents **Official Response from George Wong:** > Thanks so much for your review! We’re happy to hear that respond.io has made it easier for you and your team to engage with clients quickly and efficiently. We appreciate the feedback on dark mode and will pass it on to our product team. In the meantime, you can vote for and submit feature requests on our roadmap: https://roadmap.respond.io/ We're glad to be part of your business journey and are here anytime you need us! ### 4. Easy to use and efficient. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about respond.io?** It is not complicated to use, and our generated chat is really helpful. Also, the report that has been provided to us is really helpful. **What do you dislike about respond.io?** Sometimes got a problem with the notification from mobile apps. **What problems is respond.io solving and how is that benefiting you?** The of auto-generated chat/reply help us to be efficient in replying the customer. We can track & monitoring all the leads and person in charge just based on the report. **Official Response from Blake Chen:** > We're glad to hear that respond.io's ease of use, helpful chat generation, and insightful reports are making a positive impact on your operations! It's great to know these features are streamlining your customer communication and lead tracking. On the mobile app notifications, we'd love it if you could tell us what happened exactly. Please reach out to us directly and we'll be more than happy to assist! The efficiency gained from auto-generated chats and the ability to monitor leads and responsibilities through our reports is precisely what we strive to offer. If you encounter further issues or have suggestions, please reach out at https://respond.io/contact. Your feedback is invaluable to us. Thank you for your support and for sharing your experience! ### 5. I love it because it has the AI option to improve our text. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive **Reviewed Date:** March 11, 2026 **What do you like best about respond.io?** the AI function to improve my message text **What do you dislike about respond.io?** so far nothing, everything seems very good to me **What problems is respond.io solving and how is that benefiting you?** that sends automatic messages when I can't respond quickly. Help improve the text with various tones, whether professional, friendly, etc., and also correct the grammar. **Official Response from George Wong:** > Thank you so much for the review! We’re glad to hear you’re enjoying the AI tools for improving your message text and adjusting tone, those features are designed to help teams communicate more clearly and efficiently. It’s also great to know the automated messages are helping when you can’t respond right away. Thanks again for sharing your experience, we’re happy respond.io is supporting your communication! If you have any feedback or requests, be sure to visit our roadmap to submit or vote for them: https://roadmap.respond.io/ ### 6. Absolutely Gamechanging **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry **Reviewed Date:** June 27, 2026 **What do you like best about respond.io?** Bringing all inbound messages from every channel into an easy to track and follow system **What do you dislike about respond.io?** unsupported messages from specific platforms can cause abit of friction **What problems is respond.io solving and how is that benefiting you?** response time and missed messages are drastically reduced **Official Response from Ryan Tan Jit Ming:** > Good to hear the platform brings every channel into one place you can track and follow, and it's cut down your response time and missed messages, that's exactly the kind of impact we build for. Some platforms are not supported yet, and closing those gaps is something we're always working on. If you want to tell us which platforms you mean, drop it on our roadmap here: https://roadmap.respond.io, it genuinely helps us prioritize what to build next. ### 7. Customer Service Review **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua F. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2026 **What do you like best about respond.io?** Everything is good for communication, and it's organized by a different secrions and categories which I am commending to people to use it as a channel of customer service in a business **What do you dislike about respond.io?** Nothing I can see to dislike respond.io because it has a useable features that can be maximized. **What problems is respond.io solving and how is that benefiting you?** In terms of communicating. It is easy to contact also my colleagues using the comment feature by mentioning their names on it. **Official Response from George Wong:** > Thank you so much for the review! We’re glad to hear respond.io is helping you stay organized and communicate effectively with both customers and your team. It’s great to know features like comments are making collaboration easier. Thanks again for recommending respond.io, we’re happy to support you! ### 8. Fast, User-Friendly, and Exceptionally Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Tafara M. | IT Technical support, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2025 **What do you like best about respond.io?** This product is fast, user-friendly, and highly reliable. I find it very easy to use and it consistently meets my expectations. **What do you dislike about respond.io?** When I try to call a client for support, the system requests permission before proceeding. **What problems is respond.io solving and how is that benefiting you?** It has been useful for technical support, allowing you to assist someone even if they are located far away from you. **Official Response from George Wong:** > Thank you so much for the review! We’re glad to hear you’re enjoying the speed, reliability, and ease of use. 🙌 We appreciate your feedback about the permission request when calling clients. This step is required by WhatsApp/Meta to ensure proper user consent before initiating a call, but we understand it can feel like an extra step. Thanks again for sharing your experience, we’re happy respond.io is helping you deliver fast, effective technical support, no matter the distance! ### 9. Simple message management, although with occasional empty chats **Rating:** 5.0/5.0 stars **Reviewed by:** Manuel R. | tester QA, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2026 **What do you like best about respond.io?** What I value most is how easy it is to receive messages from all my users and have the ability to respond to them in an organized manner. **What do you dislike about respond.io?** Sometimes, the application shows empty chats even though the messages have been sent. I'm not sure if this problem is caused by Respondi.o or for another reason. **What problems is respond.io solving and how is that benefiting you?** Mainly, I highlight the aspect of user management and the logistics necessary to be able to contact them. **Official Response from George Wong:** > Thank you so much for the review! 🙌 If you ever have feedback, ideas, or questions, we’re always happy to hear from you. Be sure to visit our roadmap to vote on or request for features: https://roadmap.respond.io/ ### 10. Effortless Customer Communication & Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2025 **What do you like best about respond.io?** Respond.io makes it easy to manage all our customer conversations from WhatsApp, Messenger, TikTok, Email and more in one place. We love the ability to create multiple workspaces for different departments and teams, keeping everything organized. It also lets us segment customers based on their lifecycle, helping us tailor our communication. The best part is the detailed reporting—it's easy to track staff performance and customer progress. Plus, the custom workflow builder is powerful for automating tasks and improving team efficiency. **What do you dislike about respond.io?** From my experience, the platform is a bit costly, especially for growing businesses like ours. The MAC (Monthly Active Customer) limit tied to the pricing plans can be restrictive as our customer base expands. Also, one major hassle is with WhatsApp calls—we can’t call customers directly. We have to request permission first, and only then we can make the call, which adds an extra step and slows down the process. **What problems is respond.io solving and how is that benefiting you?** Respond.io helps us solve the challenge of managing customer conversations across multiple platforms. Instead of switching between apps like WhatsApp, Messenger, and TikTok, we can now handle everything in one place—saving time and reducing missed messages. It also solves team coordination issues by allowing us to set up separate workspaces for different departments and track staff performance through detailed reports. The ability to segment customers by lifecycle and build custom workflows has made our communication more personalized and efficient, ultimately improving customer satisfaction and team productivity. **Official Response from George Wong:** > Thank you for the detailed and thoughtful review! We’re thrilled to hear that respond.io is making such a difference to your business. It’s great to know that features like multi-workspace setup and reporting are adding real value to your operations. We also appreciate your feedback on pricing and the WhatsApp calling process - unfortunately, the calling limitations are due to Meta's restrictions, but keep your eyes peeled for alternative voice channels in the future 👀 Follow our roadmap to stay updated: https://roadmap.respond.io/ Your input is incredibly helpful as we continue to evolve the platform to better support growing businesses like yours. 💬🙌 ### 11. Respond.io is a very efficient and comprehensive system. **Rating:** 5.0/5.0 stars **Reviewed by:** José Luis G. | Ingeniero de soporte técnico., Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2025 **What do you like best about respond.io?** I love that it is a very versatile and easy-to-use system. Since I started using it, my work pace has improved significantly. I can give my clients good attention, and it has helped me reduce the support wait time that I also provide to my clients. Rest assured that respond.io integrates very easily. I highly recommend it for the implementation of your business. **What do you dislike about respond.io?** There was an issue with the chats that couldn't be unassigned, but with the frequent updates and improvements, I no longer go through that. **What problems is respond.io solving and how is that benefiting you?** Only the issue of chats that are not often unassigned. **Official Response from George Wong:** > Thank you for the glowing review! 💬 We’re so glad to hear that respond.io has helped improve your customer service and reduce wait times — that’s exactly what we aim for. 🙌 We truly appreciate your recommendation and are excited to continue supporting your business growth. 🚀 If you have any feedback or feature requests, be sure to visit https://roadmap.respond.io/ Thanks again for being with us! ### 12. Helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods **Reviewed Date:** April 13, 2026 **What do you like best about respond.io?** It is very helpful regarding automatic responses **What do you dislike about respond.io?** I do not like that takes a lot of time to update to a new plan **What problems is respond.io solving and how is that benefiting you?** Regarding gainig new customers **Official Response from George Wong:** > Thank you so much for the review! We’re glad to hear the automated responses have been helpful in supporting your efforts to gain new customers. We look forward to continue supporting you! 🚀 ### 13. Very Quick and Easy to Multitask **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2026 **What do you like best about respond.io?** very quick and Easy to Multitask, User Friendly . **What do you dislike about respond.io?** Sometimes late response of the BOT to the New Leads **What problems is respond.io solving and how is that benefiting you?** Respond is helping us convert more Leads to potential Customers and Sales **Official Response from George Wong:** > Thank you so much for the review! We’re glad to hear respond.io is helping you multitask easily and convert more leads into customers, that’s exactly what we aim for. We also appreciate your feedback about our platform. If you’re open to it, please reach us at https://respond.io/contact so we can better understand your setup and help optimize it. Thanks again for sharing your experience, we’re happy to support you! 🚀 ### 14. Powerful Omnichannel Messaging Hub for Scalable Customer Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Jānis E. | Off-ice official, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2025 **What do you like best about respond.io?** Respond.io brings together all our customer communication channels — WhatsApp, Facebook Messenger, Instagram, Telegram, email, and more — into one clean, unified inbox. The interface is fast, intuitive, and easy for both new and experienced team members to use. We especially appreciate the no-code automation builder, which lets us design smart workflows, auto-replies, and routing rules without technical skills. The contact merging and tagging features help keep conversations organized across platforms. **What do you dislike about respond.io?** The reporting features are solid but could benefit from more customization options for large teams with complex KPIs. Also, initial setup of multiple channels requires some attention to detail, but the support team is very helpful throughout the onboarding process. **What problems is respond.io solving and how is that benefiting you?** Personalized communication between store consultants and customers, marketing broadcast messages. **Official Response from George Wong:** > Thank you for the detailed review! We’re thrilled to hear that respond.io is helping you unify your communication channels and streamline workflows. It’s great to know the platform is making a real difference for your team. We appreciate your feedback on reporting and setup—our team is continuously working to enhance the experience. Feel free to visit our roadmap at https://roadmap.respond.io/feature-request to vote on or submit new feature requests. Thanks for being with us! 💬🚀 ### 15. Centralize Messages with Ease and Functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Danny M. **Reviewed Date:** December 17, 2025 **What do you like best about respond.io?** I like how easy it is to learn to use respond.io and the features it offers. Training my customer service team is very simple and quick. Additionally, the initial setup of the platform was super easy. **What do you dislike about respond.io?** Perhaps when a person is assigned, the chat notifications will not reach others but only that person. **What problems is respond.io solving and how is that benefiting you?** I use respond.io for customer service and managing social media, centralizing messages. It's easy to train my team quickly. **Official Response from George Wong:** > Thank you so much for the review! We’re glad to hear respond.io has been easy to learn, quick to set up, and simple for training your team. Thanks as well for the note about chat notifications. We’d be happy to learn more about this and see how we can help, feel free to reach out to us anytime at https://respond.io/contact Thanks again for sharing your experience. We’re happy respond.io is helping you centralize messages and manage customer service more efficiently! ### 16. USER-FRIENDLY SYSTEM **Rating:** 5.0/5.0 stars **Reviewed by:** Karina Cayuqueo S. | CAJERA FULL TIME, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2025 **What do you like best about respond.io?** IT IS EASY TO USE AND ALLOWS YOU TO RESOLVE CUSTOMER DOUBTS BOTH LOCAL AND FOREIGN IN A PRACTICAL WAY **What do you dislike about respond.io?** I HAVE NO COMPLAINTS ABOUT THE IMPLEMENTATION OF THIS TYPE OF PLATFORM, I ONLY SEE ADVANTAGES **What problems is respond.io solving and how is that benefiting you?** HELP REACH MORE CLIENTS WHO NEED SUPPORT WITH PRICES, LOCATION, ETC. **Official Response from George Wong:** > Thank you so much for the review! We’re glad to hear that you find respond.io easy to use and helpful for supporting both local and international customers in a practical way. It’s great to know the platform is helping you reach more clients and answer questions around pricing, location, and more. Thanks again for sharing your experience, we’re happy to support your team and look forward to continuing to grow with you! ### 17. Excellent tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services **Reviewed Date:** June 10, 2026 **What do you like best about respond.io?** Omnichannel, to be able to integrate and link tools and social networks **What do you dislike about respond.io?** support response time, I have had occasions where I chat and do not receive a response **What problems is respond.io solving and how is that benefiting you?** ease of integration, use of AI agents **Official Response from Ryan Tan Jit Ming:** > We are really glad the omnichannel side is working well for you, linking up tools and social networks in one place is exactly what it's built for. On the support response, that shouldn't be happening and we want to investigate what went wrong. If you can share a few details (when it happened and the channel you used) at https://respond.io/contact, we'll follow up on it directly from our end. ### 18. Makes Everything Easier with Ready-to-Send Customer Emails **Rating:** 5.0/5.0 stars **Reviewed by:** Nachum L. | Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2026 **What do you like best about respond.io?** makes everything a lot easier, all the emails are set and ready to send to customers/ **What do you dislike about respond.io?** nothing, love the platform. Great job .. **What problems is respond.io solving and how is that benefiting you?** saving a lot of time **Official Response from George Wong:** > Thank you so much for the review! We’re glad to hear respond.io is helping you save time and make things easier with ready-to-send emails. It’s great to know the platform is streamlining your workflow. We appreciate your support! ### 19. Constantly Evolving Features That Elevate Team Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2025 **What do you like best about respond.io?** There are always new updates with very useful features for teams to maximise there customer service **What do you dislike about respond.io?** Setting up workflows to allow ai agents to be the first reesponce was a slight issue. Also setting up broadcast messages on WhatsApp it would be good to see the results form the chat. I did a test and seen 4 people got the message but I couldn’t see any of the results **What problems is respond.io solving and how is that benefiting you?** Conversation support to customer. But primarily access to WhatsApp for our 300 staff it the where our teams use it most **Official Response from George Wong:** > Thank you so much for the review! We’re glad to hear you’ve been enjoying the constant updates and new features, our team works hard to keep improving the platform, so feedback like this truly means a lot. 🙌 We appreciate you sharing your experience. If you ever run into issues again, feel free to reach out to our support team anytime at https://respond.io/contact we’re always here to help. And if you’d like to suggest or vote for new features, you can do so on our public roadmap: https://roadmap.respond.io/ Thanks again for your feedback, we hope to continue supporting your business! ### 20. All customer messages in one place **Rating:** 5.0/5.0 stars **Reviewed by:** Yuliia C. | Billing Support Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about respond.io?** I like that all messages from different channels are in one inbox, so nothing gets missed. **What do you dislike about respond.io?** Sometimes it can feel a bit slow or laggy and I can't send messages via WA without templates **What problems is respond.io solving and how is that benefiting you?** respond.io helps us keep all customer messages from different channels in one place. It makes it easier to reply faster, not miss messages, and work smoothly as a team. **Official Response from George Wong:** > Thank you so much for the review! We’re glad to hear that having all customer messages in one inbox is helping your team stay organized and make sure nothing gets missed. We appreciate your honest feedback 🙏 Regarding the template requirement, that comes from WhatsApp/Meta’s messaging policy, but we understand it can feel limiting. If you ever notice performance issues happening often, feel free to reach out to our support team so we can take a closer look. https://respond.io/contact Thanks again for sharing your experience, we look forward to continue supporting you. ### 21. The best generative AI and CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing **Reviewed Date:** December 26, 2025 **What do you like best about respond.io?** The best thing it has is its generative AI, it learns from the messages sent and gets better each time, closing sales on its own. **What do you dislike about respond.io?** It lacks a sector to be able to schedule messages or reminders for long-term follow-ups with dates. **What problems is respond.io solving and how is that benefiting you?** We are only two people to handle more than 1500 inquiries per month, and with the Sales Agent, we can sell more than 80,000 USD per month with just two people. **Official Response from George Wong:** > Thank you so much for the review! We’re thrilled to hear how respond.io’s generative AI is helping your team handle high volumes of inquiries and even close sales autonomously, that’s an impressive result, especially with such a small team. We also appreciate your feedback about scheduling messages or long-term follow-up reminders. If this is something you’d like to see in the future, feel free to share or vote for it on our public roadmap: https://roadmap.respond.io/feature-request/p/messages-schedule-and-delay-message-sending 🚀 Your input helps guide what we build next. Thanks again for sharing your experience. We’re happy respond.io is helping your team scale efficiently and drive strong revenue with fewer resources! ### 22. Effortless WhatsApp Integration Makes Life Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Noel C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about respond.io?** Easy integration with whatsapp and getting the entire team to collaborate **What do you dislike about respond.io?** Havent really had any downsides, it was all good for me. **What problems is respond.io solving and how is that benefiting you?** Responding to our facebook lead ads in a timely manner and with workflows that are automated **Official Response from George Wong:** > Thank you so much for the review! We’re glad to hear that WhatsApp integration was easy and that respond.io is helping your whole team collaborate smoothly. It’s great to know that automated workflows are helping you respond to Facebook lead ads faster, timely responses can make all the difference. Thanks again for sharing your experience. We’re happy to support your team and look forward to growing with you! 🚀 ### 23. its a really great experience because i can stay in touch with costumers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education **Reviewed Date:** April 22, 2026 **What do you like best about respond.io?** I like how easy it is to filter potential students interested in enrolling in the different programs offered by the university. **What do you dislike about respond.io?** anything i love everything that respond .io offer **What problems is respond.io solving and how is that benefiting you?** It solves many problems when filtering people who are truly interested from those who are not interested at all. **Official Response from George Wong:** > Thank you so much for the review! We’re glad to hear respond.io is helping you stay connected with customers and filter potential students more effectively. It’s great to know the platform is supporting you in identifying high-intent leads and improving your enrollment process. Thanks again for sharing your experience, we’re happy to support you! 🚀 ### 24. The best way to work professionally with WhatsApp in 2026. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive **Reviewed Date:** February 07, 2026 **What do you like best about respond.io?** What I like most are the integrations with Meta and TikTok, using the API to help with ads. **What do you dislike about respond.io?** It doesn't have integration with Google Ads; when they do, it will be 10/10. **What problems is respond.io solving and how is that benefiting you?** Send CAPI data to meta/tiktok ads via Twilio Segment and manage customer service via API. **Official Response from George Wong:** > Thank you so much for the review! We’re glad to hear you’re getting strong value from our Meta and TikTok integrations, especially when using the API to support your ads and CAPI data flows. 🙌 We appreciate your feedback about a potential Google Ads integration. If this is something you’d like to see, we encourage you to share or vote for it on our public roadmap: https://roadmap.respond.io/feature-request/p/new-integration-google-ads-click-to-whatsapp-attribution your input helps us prioritize future developments! Thanks again for sharing your experience, we’re happy respond.io is supporting your advertising and customer service workflows in one place. ### 25. Very Stable Service with Great AI Tech Support but vital services behind pay wall **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2026 **What do you like best about respond.io?** Very stable service, good AI tech support **What do you dislike about respond.io?** Very slow human responses when I try to get support, and the interface isn’t the easiest to use, integration options are hidden behind a paywall. **What problems is respond.io solving and how is that benefiting you?** It lets us handle interactions with our customers in one place, bringing together conversations from different platforms. **Official Response from George Wong:** > Thank you for sharing your feedback. We’re glad to hear you’ve found the platform stable and that the AI tech support has been helpful. If you ever need assistance or would like us to review anything, our team is always available at https://respond.io/contact we’ll be happy to look into it with you. Thanks again for sharing your experience. We look forward to continuing to support you! ### 26. easy to use, very advanced, quick support service easy integration. **Rating:** 5.0/5.0 stars **Reviewed by:** Thato Molaba M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2026 **What do you like best about respond.io?** Support stuff is by far the best iv seen. **What do you dislike about respond.io?** quite frankly, nothing. It works ammaizing. **What problems is respond.io solving and how is that benefiting you?** none. **Official Response from George Wong:** > Thank you so much for the review! We’re really happy to hear that you’ve had such a great experience with respond.io, and especially that our support team stands out for you. It’s great to know the platform has been working smoothly and meeting your expectations. Thanks again for sharing your experience, we’re happy to support you anytime! ### 27. So far it works correctly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education **Reviewed Date:** February 25, 2026 **What do you like best about respond.io?** The speed and that it doesn't fall. Additionally, the functions it has. **What do you dislike about respond.io?** At the moment, it cannot be filtered by advisor. **What problems is respond.io solving and how is that benefiting you?** First, the issue of the platform crashing, that solved quite a few of the problems we had. **Official Response from George Wong:** > Thank you so much for the review! We’re glad to hear respond.io has been stable and fast for your team, and that the platform’s features are helping solve the issues you previously faced. We also appreciate your feedback about filtering by advisor. If you’d like to share more details or suggestions around this, feel free to add them to our roadmap: https://roadmap.respond.io/ Thanks again for sharing your experience, we’re happy to support you! 🚀 ### 28. Excellent Platform for Multi-Channel Messaging – Highly Recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Harris S. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2025 **What do you like best about respond.io?** Respond.io has been a fantastic addition to our business. What I love most is how it connects all our communication channels—WhatsApp, Facebook, Instagram, and more—into one centralized platform. This has made managing customer conversations so much easier and more efficient for our team. Their customer support is excellent—quick, friendly, and always helpful. You really feel like they care about your success. And the features? Superb! From automation to routing and integrations, I’m genuinely impressed with what respond.io offers. It’s packed with smart tools that save time and boost productivity. **What do you dislike about respond.io?** The only downside I’ve experienced is the higher price for MACs (Monthly Active Contacts), which could be more budget-friendly, especially for growing businesses. But overall, the value we get far outweighs that minor drawback. **What problems is respond.io solving and how is that benefiting you?** Scattered Communication Across Multiple Channels Problem: Customers reach out through WhatsApp, Facebook, Instagram, email, and other platforms—making it hard to manage conversations efficiently. How respond.io helps: It brings all these channels into one unified inbox. Benefit to me: My team no longer has to jump between apps. We save time, avoid missed messages, and can provide faster, more consistent responses. Slow Response Times and Missed Opportunities Problem: Without automation and clear routing, leads and support queries get delayed or lost. How respond.io helps: With smart routing, automated workflows, and real-time alerts, nothing falls through the cracks. Benefit to me: We've improved our response speed and customer satisfaction. Sales inquiries are handled quicker, which means more conversions. Lack of Centralized Team Collaboration and Oversight Problem: Managing a team across multiple platforms without visibility leads to confusion and inefficiency. How respond.io helps: Supervisors can monitor conversations, assign chats, and get performance insights in one place. Benefit to me: Better teamwork, accountability, and performance tracking—especially helpful when scaling up. **Official Response from George Wong:** > Thank you for the incredible and in-depth review! It’s fantastic to learn how each business uses respond.io to solve their challenges. We’re glad to hear our support team and features like automation, routing and integrations are helping your business thrive. If you ever have any feature requests or want to stay updated on our platform, please visit: https://roadmap.respond.io/. Thanks again for the recommendation—we’re excited to keep supporting your success! ### 29. Respond.io is the answer to most of my problems **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** February 24, 2026 **What do you like best about respond.io?** The ease of use, absolutely, not just for the admins but for the sales team as well **What do you dislike about respond.io?** There are a few limitations, but the dev team is constatly working on adding new features **What problems is respond.io solving and how is that benefiting you?** Marketing & Customer Support **Official Response from George Wong:** > Thank you so much for the review, what a title! 😊 We're really glad to hear that respond.io is easy to use for both your admins and sales team. Making the platform accessible for everyone is something we genuinely care about. And yes, our team is always working on improvements and new features! If there's anything specific you'd like to see, feel free to submit or vote for it at our public roadmap: https://roadmap.respond.io/ Thanks again for being with us! ### 30. Constant improvement of the App **Rating:** 4.5/5.0 stars **Reviewed by:** Rogelio V. | Production Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2024 **What do you like best about respond.io?** New features have been added that help me do my job easily. **What do you dislike about respond.io?** There is no option to delete a response that you have already sent but want to delete for some reason. **What problems is respond.io solving and how is that benefiting you?** It has allowed me to automate some tasks with my prospects. **Official Response from George Wong:** > Hola Rogelio, ¡gracias por tus comentarios positivos! Nos alegra saber que respond.io te ayuda a brindar soporte a clientes potenciales de varias aplicaciones de redes sociales de manera eficiente. Actualmente, la imposibilidad de eliminar mensajes se debe a limitaciones del canal: https://roadmap.respond.io/feature-request/p/channel-improvement-option-to-edit-delete-messages-sent-by-mistake. Definitivamente, analizaremos la posibilidad de implementar esta función cuando sea posible. ¡Gracias por elegir respond.io! ¡Esperamos seguir brindándote un buen servicio! ### 31. Respond.io: The key to multilingual and organized support for our more than 100,000 travelers **Rating:** 5.0/5.0 stars **Reviewed by:** José Daniel B. | Responsable de Servicio al Cliente, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2025 **What do you like best about respond.io?** At Europamundo, the diversity of our travelers is our greatest wealth. With more than 142,000 annual passengers from 86 countries across 5 continents, mainly from Latin America, Spain, and Portugal, and travelers from diverse markets such as India, Thailand, the Philippines, Malaysia, the United States, Jordan, Australia, China, Japan, and Taiwan. Managing communication with this global community through WhatsApp, Line, WeChat, and Webchat, in 4 different languages—Japanese, Spanish, English, and Portuguese—was unthinkable without a tool like Respond.io. We are not an agency that sells directly through these channels, but to provide exceptional support, efficiency is key. Respond.io allows us to assign each conversation to the appropriate language team, ensuring smooth and personalized communication. The workflows defined by product and channel help us respond swiftly to the specific inquiries of each traveler. And the unification of multiple channels into a single platform has eliminated chaos and optimized our team's time. Thanks to Respond.io, we can offer quality service to our thousands of travelers, no matter where they come from or in what language they contact us. It is an essential tool for any agency with a significant volume of international passengers. **What do you dislike about respond.io?** The same person cannot be assigned to multiple teams. **What problems is respond.io solving and how is that benefiting you?** Organization by type of trip and inquiry: Precise and quick responses. Centralization of global communication: A united and efficient team. **Official Response from George Wong:** > Thank you for such a powerful and inspiring review! We’re honored to support Europamundo in serving over 100,000 travelers worldwide. It’s great to hear how respond.io helps streamline multilingual communication and organize inquiries efficiently. We also appreciate your feedback about team assignments. You can follow and vote for that feature on our roadmap here: https://roadmap.respond.io/feature-request/p/teams-settings-allow-users-to-be-in-multiple-teams to stay updated on its progress. Thank you again for trusting us to be part of your journey—here’s to many more smooth conversations around the globe! ### 32. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Fernando L. | Manager de ventas, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2025 **Official Response from George Wong:** > Thank you for your review! 💬 We are glad to know that the support and customer service have been helpful to you. 🙌 If you feel you could get even more out of respond.io or have any questions, don't hesitate to contact us — we are here to help you 👉 https://respond.io/es/contact 🚀 ### 33. Effortless Client Communication and Unified Messaging **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2025 **What do you like best about respond.io?** First, it simplifies contact with my clients, making communication easier and more effective. It also allows me to unify my social media chats in one place, preventing lost messages and ensuring all clients are served. It's easy to use and understand. **What do you dislike about respond.io?** It needs some optimization, especially for networks that don't have good latency, but it's still reasonable. Although they update this part regularly. **What problems is respond.io solving and how is that benefiting you?** It solves the problem of having my social media chats scattered across multiple platforms. This helps me ensure I'm following up with all my clients and not leaving anyone out. **Official Response from George Wong:** > Thank you for the great review! 💬 We’re happy to hear that respond.io is helping you streamline communication and keep all your social media chats in one place, that’s what we’re here for! 🙌 We appreciate your feedback as well, we’re always working to optimize the platform and make it even better. If you have more ideas, feel free to share or vote on them here: https://roadmap.respond.io/ 🚀 Thanks again for being with us — we’re excited to keep supporting your success ### 34. Change the way we support our clients! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2024 **What do you like best about respond.io?** Seemless assistance for our clients and improved our response time. **What do you dislike about respond.io?** I have nothing bad to say, really happy with the app **What problems is respond.io solving and how is that benefiting you?** Moving our support from using telephones to assisting clients via whatsapp. AI function is also benaficial. **Official Response from George Wong:** > Thank you for your kind words! We're glad our platform has provided seamless assistance and improved your response time. It's great to know that you're happy with the app and finding it beneficial for moving support to WhatsApp and utilizing AI functions. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to support you every step of the way! ### 35. Excellent integration with WhatsApp, but it needs improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Erik Fernando C. | SOPORTE TECNICO, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2025 **What do you like best about respond.io?** allow linking with WhatsApp for businesses **What do you dislike about respond.io?** it lacks some updates or improvements **What problems is respond.io solving and how is that benefiting you?** it's difficult to perform the initial setup **Official Response from George Wong:** > Thanks so much for your feedback! 😊 We’re happy to hear you’re getting value from our WhatsApp integration — it’s definitely a big focus for us. About your comment on missing updates — we’d love to better understand what you had in mind. We’re always rolling out improvements and new features, so feel free to share more here: https://respond.io/contact And if you ever require any assistance, please get in touch with our support team, they're always here to help! ### 36. Outstanding Support and Perfect for Fast-Growing Startups **Rating:** 4.5/5.0 stars **Reviewed by:** Jianan J. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about respond.io?** Excellent customer support even though the issues mostly coming from meta. The function is meeting fast growing startup team needs **What do you dislike about respond.io?** Can be more startup friendly and less tiers **What problems is respond.io solving and how is that benefiting you?** Meta WhatsApp connection instability **Official Response from George Wong:** > Thank you so much for the review! We’re really glad to hear that our support team has been helpful, we know Meta-related issues can be challenging, so it means a lot that you felt supported. And it’s great to hear respond.io is meeting the needs of your fast-growing startup. We appreciate your feedback about pricing tiers and being more startup-friendly. We take customer feedback seriously, so if you’d like to share or vote on suggestions, feel free to do so on our public roadmap: https://roadmap.respond.io/ 🚀 Thanks again for sharing your experience, we’re happy to support you as you scale and stay stable through WhatsApp connection issues! 💬 ### 37. it's good and support team very helpful anytime **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive **Reviewed Date:** February 12, 2026 **What do you like best about respond.io?** organize a message and can manage it, and TikTok marketing **What do you dislike about respond.io?** You need to rearrange the plan benfite for the client **What problems is respond.io solving and how is that benefiting you?** Sometimes lag with the internet and can't edit the message when I send it **Official Response from George Wong:** > Thank you so much for the review! We’re glad to hear that respond.io is helping you stay organized with your messages and TikTok marketing. Regarding message editing, some channels like WhatsApp follow Meta’s policies, which limit editing after sending. You can vote on this issue here to stay updated on any progress https://roadmap.respond.io/feature-request/p/channel-improvement-option-to-edit-delete-messages-sent-by-mistake Thanks again for sharing your experience, we’re happy to support you! ### 38. very good experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism **Reviewed Date:** February 17, 2026 **What do you like best about respond.io?** different categories of agent we could determine **What do you dislike about respond.io?** we cold not use call easily how ever i know there is one extra option for call **What problems is respond.io solving and how is that benefiting you?** we could organize and integrated our company **Official Response from George Wong:** > Thank you so much for the review, we're glad to hear that respond.io is working well for your team! 🙌 Regarding calls, you're right that we do have calling options available — if you'd like help setting it up or exploring what works best for your use case, feel free to reach out at https://respond.io/contact and we'll be happy to walk you through it. 😊 If you ever have additional feature ideas or suggestions, you can also submit or vote for them at our public roadmap: https://roadmap.respond.io/ 🚀 Thanks again for being with us! ### 39. it is easy and useful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting **Reviewed Date:** February 03, 2026 **What do you like best about respond.io?** The way to manage of all this and the programming **What do you dislike about respond.io?** i think must be backup if something not right happens **What problems is respond.io solving and how is that benefiting you?** solves the problem of managing customer conversations across multiple channels (like WhatsApp, Facebook, and email) in one place. **Official Response from George Wong:** > Thank you so much for the review! We’re glad to hear you find respond.io easy and useful, especially when it comes to managing conversations and setting up automations. We appreciate your feedback about backups as well. Reliability and data security are very important to us, and your input helps us continue improving the platform. Thanks again for sharing your experience, we’re happy respond.io is helping you manage customer conversations across multiple channels all in one place! ### 40. Intuitive and Effortless Multi-Channel Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about respond.io?** It’s very intuitive to use, and it makes it possible to manage a large number of channels without hassle. **What do you dislike about respond.io?** The native reports are insufficient for the Customer Operations Performance Center. **What problems is respond.io solving and how is that benefiting you?** To integrate all channels. **Official Response from Ryan Tan Jit Ming:** > We really appreciate you sharing this. Glad the platform is intuitive and helping you manage all your channels in one place. Regarding native reporting, that's great feedback. If you'd like to see deeper reporting capabilities on the platform, you can submit or vote for it on our public roadmap: https://roadmap.respond.io/ Thanks again for being with us. ### 41. Software system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management **Reviewed Date:** March 29, 2026 **What do you like best about respond.io?** system is easy to use and user friendly. And support is fast too **What do you dislike about respond.io?** The software fees is slightly on the higher side. WABA fees is expensive too **What problems is respond.io solving and how is that benefiting you?** All messages in one place, easy to monitor the sales process from each team member and track each lead status **Official Response from George Wong:** > Thank you so much for the review! We’re glad to hear you find respond.io easy to use and that our support team has been helpful. It’s great to know the platform is helping you keep all messages in one place and track your sales process more effectively across your team. Happy to continue supporting you! ### 42. It has been easy to use and navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad **Reviewed Date:** March 03, 2026 **What do you like best about respond.io?** The broadcast capabilities is great and helpful **What do you dislike about respond.io?** Search contacts can do better as well as filtering **What problems is respond.io solving and how is that benefiting you?** Cascading information and communicating with employees **Official Response from George Wong:** > Thank you so much for the review! We’re glad to hear you’ve found respond.io easy to use and that the broadcast capabilities have been helpful for sharing information with your team. We also appreciate your feedback about contact search and filtering. Input like this helps us continue improving the platform. If you’d ever like to share more details or suggestions, feel free to do so on our roadmap: https://roadmap.respond.io/ Thanks again for sharing your experience, we’re happy to continue supporting you! 🚀 ### 43. Game-Changer for Client Communication! **Rating:** 5.0/5.0 stars **Reviewed by:** Lizzy W. | Admin Clerk, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2025 **What do you like best about respond.io?** Respond.io has made our customer interactions so much easier and convenient. If you aren't able to get to a client immediately, don't worry! Just set up your Respond.io automatic reply robot and it'll do all the talking for you. The customer support is great and very effecient. It is such an easy platform to use and integrate into our workflow system. We use Respond.io and its number of features daily. If you haven't tried it yet, you DEFINITELY should. **What do you dislike about respond.io?** You have to update the products on the system quite often beacuse the robot gets them confused after a while. **What problems is respond.io solving and how is that benefiting you?** When we can't respond to the clients right away, we have respond.io to respond to all our clients efficiently and effectively in a timely matter. **Official Response from George Wong:** > Thank you for the amazing review! We’re thrilled to hear that respond.io has become a game-changer for your client communication and daily workflow. It’s great to know you’re getting so much value from automation and our support team. We appreciate your feedback on product updates—we’ll pass that message along to our team. Thanks again for the enthusiastic recommendation! ### 44. It is the best thing that happened to me with the experience of using a perfect tool for my business. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail **Reviewed Date:** February 08, 2026 **What do you like best about respond.io?** Customer service, both human and AI **What do you dislike about respond.io?** Actually, the price is quite tight, but it's worth it. **What problems is respond.io solving and how is that benefiting you?** I solve the thousand questions I asked them and keep asking **Official Response from George Wong:** > Thank you so much for the amazing review! We’re glad that respond.io has made such a positive impact on your business, that truly means a lot to us. It’s great to know you’re finding value in both our human support and AI capabilities. We also appreciate your honest feedback about pricing — we work hard to ensure the platform delivers strong value through the features and support we provide. Thanks again for sharing your experience. We’re happy to keep supporting you and answering all those questions along the way! ### 45. Smooth Experience with respond **Rating:** 5.0/5.0 stars **Reviewed by:** Anant P. | Insurance **Reviewed Date:** January 04, 2026 **What do you like best about respond.io?** It's very convenient for us and also good for client. **What do you dislike about respond.io?** That we can only send template until opposite side replies. **What problems is respond.io solving and how is that benefiting you?** It solves the struggle of using many app to contact client. It is benefiting me as I can contact client of WhatsApp and Instagram all in one place. **Official Response from George Wong:** > Thank you so much for the review! We’re glad to hear that respond.io has been convenient for your team and helpful for your clients, and that managing WhatsApp and Instagram conversations in one place is making things easier. We appreciate your feedback about needing the customer to reply before continuing with templates. That behavior is part of WhatsApp/Meta’s messaging policy to ensure user consent, and all providers are required to follow it. We understand it can feel limiting at times. Thanks again for sharing your experience, we’re happy respond.io is helping you simplify client communication! ### 46. An Awesome Onboarding With Akila from Respond.io **Rating:** 5.0/5.0 stars **Reviewed by:** Muhammed A. | Customer Experience Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2025 **What do you like best about respond.io?** Akila, The business success manager that helped me with this awesome platform for real and to be honest, platform over all is AMAZING **What do you dislike about respond.io?** that i will not meet with Akila again, she is really supportive and helpful, the only thing that is missed with Respond.io is the following: since there is a smart tool with them " CAPI " they need to develop something that can be integrated with META to avoid a type of customers **What problems is respond.io solving and how is that benefiting you?** having a unified inbox for all my WhatsApp business numbers, Auditing the conversations and reviewing them on daily basis **Official Response from George Wong:** > Thank you for the amazing review! 💬 We’re thrilled to hear Akhila made your onboarding experience a great one and that you’re enjoying the platform. We’ll be sure to pass along your kind words to her 😊 As for your feedback on CAPI, we’d love for you to share your suggestion on our roadmap: https://roadmap.respond.io/ — it helps us shape future improvements. Wishing you continued success! 🚀🙌 ### 47. respond.io user review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Reviewed Date:** December 22, 2025 **What do you like best about respond.io?** Multiple sources on a single platform, the feature to enable tagging patients as new, hot, booked appt. & follow up. **What do you dislike about respond.io?** Lag between WhatsApp and respond.io platform, doesn't always update immediately. **What problems is respond.io solving and how is that benefiting you?** Managing leads from different sources, our CSRs are based in different countries, all are able to view & respond on the same platform. **Official Response from George Wong:** > Thank you so much for the review! We’re glad to hear that bringing multiple sources into one platform has helped your team stay organized and manage patient follow-ups more effectively. We appreciate your feedback about the occasional lag with WhatsApp updates. In some cases, this can be influenced by WhatsApp/Meta systems, but if it happens frequently, our support team would be happy to take a closer look and help where possible. Feel free to reach out anytime at https://respond.io/contact. Thanks again for sharing your experience, we’re happy respond.io is helping your global CSRs collaborate seamlessly and manage leads more efficiently. ### 48. Very intuitive and easy to use, a lot of useful resources **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** February 18, 2026 **What do you like best about respond.io?** the functinalities, workflows and broadcasts **What do you dislike about respond.io?** the amount of triggers and node of the worjflows still need more **What problems is respond.io solving and how is that benefiting you?** atending real leads in the business **Official Response from George Wong:** > Thank you so much for the review! It's great to hear that automation is handling the majority of your queries, so you can focus on the conversations that need a human touch. If you ever have feature ideas or suggestions, you can submit or vote for them at our public roadmap: https://roadmap.respond.io/ 🚀 Thanks again for being with us! ### 49. Easy to Use with Helpful Tools, but Spam Restrictions Can Be Frustrating **Rating:** 4.5/5.0 stars **Reviewed by:** Lic. Ramón G. | SUPPORT AGENT, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about respond.io?** Es very easy to use and bring a lot of tools for the users to simplify the work **What do you dislike about respond.io?** How it works to the spam theme, because sometimes we can't send messages to the costumers **What problems is respond.io solving and how is that benefiting you?** The way we contact the costumers and bringing a easy way of support **Official Response from George Wong:** > Thank you for the thoughtful review! We’re happy to hear that respond.io is helping simplify your work and making it easier to support your customers 🙌 Regarding the spam restrictions — we understand how frustrating that can be. In many cases, this is due to messaging policies set by platforms like WhatsApp or Facebook. That said, we’re always looking for ways to improve the experience on our end. If you have any feature requests of suggestions, check out our public roadmap at https://roadmap.respond.io/ 🚀 We truly appreciate your feedback and are glad to have you with us! ### 50. Easy, most reliable. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** March 29, 2026 **What do you like best about respond.io?** The segmentation and tags made my life easier. **What do you dislike about respond.io?** The concept that I can not choose the number of contact to target in each tag. **What problems is respond.io solving and how is that benefiting you?** The way I can organize my audience and the AI features. **Official Response from George Wong:** > Thank you so much for the review! We’re glad to hear segmentation and tags are making things easier for you, organizing your audience effectively is exactly what we aim for. We also appreciate your feedback about tags. If you have specific ideas on how this could work better for you, feel free to share or vote on our roadmap: https://roadmap.respond.io/ Thanks again for sharing your experience, we’re happy to support you! ## respond.io Discussions - [Respond.io support is always available, but AI agent activation and workflow fit are issues](https://www.g2.com/discussions/respond-io-support-is-always-available-but-ai-agent-activation-and-workflow-fit-are-issues) - 1 comment, 2 upvotes - [Is respond IO safe?](https://www.g2.com/discussions/is-respond-io-safe) - 2 comments - [What does respond io do?](https://www.g2.com/discussions/what-does-respond-io-do) - 2 comments - [View respond.io pricing details and edition comparison](https://www.g2.com/products/respond-io/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-03+12%3A47%3A43+-0500&secure%5Bsession_id%5D=93a808bd-d988-4d1b-a2ba-9e7957517e26&secure%5Btoken%5D=c7d75e38e043911bde8996a37e147a6a7649929340ef5bd187238548a6958f4b&format=llm_user) ## respond.io Integrations - [ChatBot](https://www.g2.com/products/chatbot/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - [Cliniko](https://www.g2.com/products/cliniko/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GPT for Work](https://www.g2.com/products/gpt-for-work/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Keap](https://www.g2.com/products/thryv-keap/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Meta](https://www.g2.com/products/meta-ai-meta/reviews) - [Meta AI App](https://www.g2.com/products/meta-ai-app/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Odoo CRM](https://www.g2.com/products/odoo-crm/reviews) - [Odoo ERP](https://www.g2.com/products/odoo-odoo-erp/reviews) - [Planyo Online Booking System](https://www.g2.com/products/planyo-online-booking-system/reviews) - [Plato](https://www.g2.com/products/plato/reviews) - [Revenue Hub](https://www.g2.com/products/revenue-hub/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [SAP HANA Cloud](https://www.g2.com/products/sap-hana-cloud-2025-10-01/reviews) - [Street.co.uk](https://www.g2.com/products/street-co-uk/reviews) - [Supabase](https://www.g2.com/products/supabase-supabase/reviews) - [Teachworks](https://www.g2.com/products/teachworks/reviews) - [Telnyx Voice AI Agents](https://www.g2.com/products/telnyx-voice-ai-agents/reviews) - [TikTok Ads](https://www.g2.com/products/tiktok-ads/reviews) - [Voximplant](https://www.g2.com/products/voximplant/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## respond.io Features **Channels** - Multi-Channel Coverage - Open Listening **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Design** - Communications Strategy Development - Personalization - Inbound Identification - Regulatory Compliance **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Generative AI** - AI Text Summarization **Generative AI** - AI Text Summarization ## Top respond.io Alternatives - [Wati](https://www.g2.com/products/wati/reviews) - 4.6/5.0 (483 reviews) - [SleekFlow](https://www.g2.com/products/sleekflow/reviews) - 4.6/5.0 (200 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,729 reviews)