--- title: respond.io Reviews meta_title: 'respond.io Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 524 reviews by the users' company size, role or industry to find out how respond.io works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 524 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # respond.io Reviews **Vendor:** respond.io **Category:** [Conversational Support Software](https://www.g2.com/categories/conversational-support) **Average Rating:** 4.8/5.0 **Total Reviews:** 524 ## About respond.io Respond.io is a customer conversation management software designed to help B2C businesses generate more leads and maximize revenue over chat, calls, and emails from one place. Purpose-built to turn conversations into business results, respond.io unifies key channels like WhatsApp, TikTok, and Instagram in a single inbox with AI-powered automation, lead management, CRM integrations, and comprehensive reporting to accelerate growthβ€”all with 99.999% uptime for peace of mind. 10,000+ businesses trust respond.io to power conversations that drive real business results. ## respond.io Pros & Cons **What users like:** - Users appreciate the **ease of use** of respond.io, finding it simple and seamless for their operations. (98 reviews) - Users praise the **excellent customer support** by respond.io, noting responsiveness and helpful assistance in utilizing the platform. (51 reviews) - Users find the **support team incredibly helpful** , providing prompt assistance for a smooth service experience. (46 reviews) - Users praise the **easy setup** of respond.io, highlighting intuitive design and helpful onboarding for effective implementation. (34 reviews) - Users appreciate the **excellent integrations** of respond.io, enhancing workflow efficiency and organization across multiple channels. (33 reviews) - Users value the **seamless integration** of respond.io with multiple platforms, enhancing their daily communication and support. (29 reviews) - Users value the **easy integrations** of respond.io, enhancing omni-channel messaging and streamlining customer communication effectively. (27 reviews) - Automation (26 reviews) - Time-saving (23 reviews) - Features (22 reviews) **What users dislike:** - Users feel that Respond.io lacks essential **pipeline features** , prompting some to switch to alternative platforms for better functionality. (18 reviews) - Users face **messaging issues** with respond.io, noting problems with syncing, editing messages, and delayed replies. (15 reviews) - Users find the platform **expensive** , particularly for growing businesses, and suggest improvements in pricing and features. (14 reviews) - Users find the **limited chat functionality** of respond.io insufficient, lacking essential features like pipelines and message management. (10 reviews) - Users find it frustrating that **template issues** limit customization and hinder responsiveness in conversations on respond.io. (8 reviews) - Buggy Features (7 reviews) - Call Issues (7 reviews) - Insufficient Information (7 reviews) - Learning Curve (7 reviews) - Limited Features (7 reviews) ## respond.io Reviews ### 1. Centralized Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Raymond T. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2023 **What do you like best about respond.io?** Respond.io combines various messaging channels, such as WhatsApp, Facebook Messenger, and WeChat, into a single unified platform so Businesses can engage with customers across multiple messaging channels simultaneously. **What do you dislike about respond.io?** Dependence on Messaging Platforms: Respond.io heavily relies on messaging platforms such as WhatsApp, Facebook Messenger, WeChat, etc., for communication. If there are any technical issues or changes in the policies or availability of these messaging platforms, it could impact the functionality and accessibility of Respond.io. **What problems is respond.io solving and how is that benefiting you?** Team Collaboration: Respond.io enables collaborative team management, allowing multiple agents to work together on tech support cases.Our support agents can share information, assign tasks, and collaborate in real-time, leading to quicker resolution times and improved customer service. **Official Response from Blake Chen:** > Hi Raymond, Thank you for your stellar review of respond.io! We truly appreciate the time you've taken to do so. We're so happy to hear that our platform has been able to help you engage customers across multiple channels simultaneously! We're also thrilled to know that your agents have been able to utilize our features for quicker resolution times and ultimately improve customer service. As for the dependence on messaging platforms, we are constantly updated with these platforms' policies and changes in general. If you happen to encounter any problems, feel free to reach us at [https://respond.io/contact]! We hope that respond.io will continue to serve you well and provide the best customer experience for your business! ### 2. The best platform to mange income channels in one place **Rating:** 5.0/5.0 stars **Reviewed by:** Waleed T. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2023 **What do you like best about respond.io?** The whatsapp intgration is great feature **What do you dislike about respond.io?** the AI feature I don't know how to use it **What problems is respond.io solving and how is that benefiting you?** having all our inbound channels in one place and connect them with our crm **Official Response from Blake Chen:** > We're grateful for your review on respond.io! Thanks for taking the time. We're happy to hear that you've been able to utilize our WhatsApp integration features. In terms of AI, feel free to reach out to us πŸ‘‰ https://respond.io/contact so that we can further assist you! We hope that respond.io will continue to serve you well and help elevate your customer communications game πŸ“ˆ ### 3. Simplicity and practicality in using the platform **Rating:** 5.0/5.0 stars **Reviewed by:** JuliΓ‘n E. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2023 **What do you like best about respond.io?** Respond.io allowed us to reach all our customers through multiple channels in a truly effective way. **What do you dislike about respond.io?** That it is not possible to loop or launch a workflow from another effectively **What problems is respond.io solving and how is that benefiting you?** Unify communication channels with my clients **Official Response from Blake Chen:** > Hi JuliΓ‘n, Thank you for your review on respond.io! We truly appreciate the time you've taken to do so. We're so happy to hear that our platform has been able to help you reach your customers in an effective manner! We hope that respond.io will continue to serve you well and help take your business to new heights πŸ“ˆ In terms of workflows, do reach out to us πŸ‘‰ https://respond.io/contact should you encounter any roadblocks. We would be happy to assist you! ### 4. Great Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2023 **What do you like best about respond.io?** We run our level 1 support off Respond, great software that is always innovative and cutting edge. Just works **What do you dislike about respond.io?** That the full AI is not implemented yet. **What problems is respond.io solving and how is that benefiting you?** Consolidating out multiple channels of communication. **Official Response from Blake Chen:** > Thank you for taking the time to leave a review on respond.io! We truly appreciate it. We're happy to hear that our platform has been working great for you! We hope that we can continue to serve you well and help take your business to new heights πŸ“ˆ For new features, do check out our roadmap πŸ‘‰ https://roadmap.respond.io/ to request new features or even vote for upcoming ones! ### 5. Easy to use, a lot and strong features. **Rating:** 5.0/5.0 stars **Reviewed by:** Norman R. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2023 **What do you like best about respond.io?** Easy to use, many features, contact, metrics and group configurations for all the team. The user interface is clear; chats have many options to keep track of customers. Tech support is responsive and always ready to attend. **What do you dislike about respond.io?** Sometimes, problems or maintenance tasks are long and don't allow the team to continue with work, but this is rare. We used to have problems with 360dialog API but got resolved in a few days. **What problems is respond.io solving and how is that benefiting you?** Respond.io makes repetitive tasks faster and more efficient. You can add images, documents and files in a library available for all the users. The software can handle a lot of conversations at the same time. **Official Response from Blake Chen:** > Hi Norman, Thank you so much for your stellar review of respond.io! We truly appreciate the time you've taken to do so. We're thrilled to hear that our platform has been able to meet your team's needs in keeping track of your customers. We're also so happy to hear you show some love for the superheroes in our Support Team! While we're happy to hear that slow maintenance tasks are rare, feel free to contact us at [https://respond.io/contact] should you continue to experience this. We hope that respond.io will continue to serve your business well and continue enhancing your business's customer experience! ### 6. Fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2023 **What do you like best about respond.io?** Easy to blast clients. Easy to follow up Clients. No more missed follow up once conversation started. **What do you dislike about respond.io?** There is still a lot of feauture need to be added. One of them is to Stop Bot in the middle of Steps. **What problems is respond.io solving and how is that benefiting you?** To follow up Clients. To blast offer. To apply quick bot response 24 hrs. **Official Response from Blake Chen:** > Thank you for leaving a review on respond.io! We truly appreciate the time that you've taken to do so. We're thrilled to hear that our platform has made it easier for you to reach out to your clients effectively. It's great to know that our features are helping you in following up with clients seamlessly and ensuring that no conversation or follow-up is missed. Also, great news! We have recently launched a new Stop Workflow feature. Check out our Help Centre [https://help.respond.io/l/en/search/stop%20workflow] for clearer instructions and definitions. Should you encounter any issues, don't hesitate to reach out to us πŸ‘‰πŸΌ [https://respond.io/contact] ### 7. Recommended for customer engagement! **Rating:** 4.0/5.0 stars **Reviewed by:** Mahima B. | Business Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2023 **What do you like best about respond.io?** I love the feature that it has centralized inbox where all the queries or requests from the different platform can be seen together. It simplifies the data and request tracking and simplifies customer communication. **What do you dislike about respond.io?** It can have more integrations with third party apps and can be cost-effective. **What problems is respond.io solving and how is that benefiting you?** It manages and track records of all the customer queries at a single place from various channels like whatsapp, instagram, messenger etc. which is a very efficient method to reach customers and increase the engagement. With the help of analytics, we can observe various data and metrics. **Official Response from Blake Chen:** > Hi Mahima, Thank you for leaving a review of respond.io! We appreciate the time that you've taken to do so. We're thrilled to hear that respond.io has been able to help simplify your customer communications process! We're also so happy that our platform can help you reach your customers and increase your business engagement efficiently. For additional integrations and updates, check out our roadmap [https://roadmap.respond.io/] to request specific features, or even request your own! We hope that respond.io will continue to serve you well and help take your business to new heights. ### 8. A very powerful and practical tool to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2023 **What do you like best about respond.io?** The creation of automatic service flows, and their integration with artificial intelligence, makes it an extremely versatile and powerful tool in customer service. **What do you dislike about respond.io?** There could be a panel where one could perform the editing or deletion of the created Tags. **What problems is respond.io solving and how is that benefiting you?** Improving customer screening with the automatic service flow. **Official Response from Blake Chen:** > We greatly appreciate your feedback on the use of automated service flows and integration with artificial intelligence. We are very pleased to know that these resources are helping to make customer service more efficient and powerful in your company. Regarding your suggestion about creating a panel for editing and deleting Tags, it is an excellent idea and we appreciate you sharing it. We will consider this functionality in our future updates, as we understand the importance of more flexible and effective tag management in customer triage. Visit our roadmap πŸ‘‰πŸΌ https://roadmap.respond.io/ We will continue working to offer solutions that meet and exceed your needs. Your satisfaction is our priority. ### 9. easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2023 **What do you like best about respond.io?** easy to use and efficient search section make it better to find key word that we wanted **What do you dislike about respond.io?** cant interact with team mates, should have 1 section for group team discuss **What problems is respond.io solving and how is that benefiting you?** respond.io made a change for search section and it make us easy to find previous chat by typing the keyword only **Official Response from Blake Chen:** > Thank you for leaving a review on respond.io! We appreciate the time that you've taken to do so. We're happy to hear that our platform has been efficient and easy to use in helping you manage your conversations. We're glad that the search function has helped you as well! In regards to new features, do head over to our roadmap πŸ‘‰πŸΌ https://roadmap.respond.io/ to request for new features, and even vote for existing ones! ### 10. Easy to Use and Perfect Fit **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2023 **What do you like best about respond.io?** Easy to Use | Perfect Fit for our lead generation process!! **What do you dislike about respond.io?** restriction on the automated responces within our real estate lead gen process **What problems is respond.io solving and how is that benefiting you?** Clearning Leads **Official Response from Blake Chen:** > Thank you for taking the time to leave a review on respond.io! We truly appreciate it. The perfect fit you say? We're so thrilled to hear that! We hope that our platform will continue to serve you well and continue to elevate your lead generation processes! In terms of automation, should you encounter any issues, don't hesitate to reach out to us πŸ‘‰ https://respond.io/contact and we will provide you with the assistance you need! ### 11. A great boost for my business! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2023 **What do you like best about respond.io?** Respond.io made my business extremely efficiently connected with my clients. Made my life so much easier and improved connection with customers. I think all companies should use respond.io **What do you dislike about respond.io?** Some time ago the app was not efficient. But by making constant updates and having great customer service, today there isn't much to complain about this platform. **What problems is respond.io solving and how is that benefiting you?** Hotel support. Connecting with my guests in a more efficent and friendly way. Especially usining WhatsApp Api which is nowdays the most usefull app for business and consumers **Official Response from Blake Chen:** > Hello, thank you for taking the time to leave a stellar review of respond.io! We truly appreciate it. We're so happy to hear that our platform has been able to improve communications with your customers. We're always aiming to improve our platform to better serve our customers, and we hope that respond.io can continue to be an efficient catalyst to help you take your business to new heights! πŸ“ˆπŸš€ If you want to check out new features, or even vote for existing and upcoming ones, do check out our roadmap πŸ‘‰πŸΌ https://roadmap.respond.io/ ### 12. Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2023 **What do you like best about respond.io?** I like that it is extremely customizable, and i can connect my third party apps to it so everything can be in control. **What do you dislike about respond.io?** There is not a very good Email option, for example send email copying many people. **What problems is respond.io solving and how is that benefiting you?** Before i used only whatsapp and Meta, this was an issue because i could not be organized while doing customer service, and no data about it Yes my business performance increased **Official Response from Blake Chen:** > Thank you for leaving a review for respond.io! We truly appreciate the time that you've taken to do so. We're thrilled to hear that respond.io has been able to help you organize your customer support better and also happy to hear that your business performance has increased! As for new features, do check out our roadmap [https://roadmap.respond.io] to request new features, or even vote for existing ones! ### 13. quite complete experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2023 **What do you like best about respond.io?** that respond works in desktop and in app **What do you dislike about respond.io?** Prices in RESPOND and 360 DIALOG, is useful but expensive **What problems is respond.io solving and how is that benefiting you?** Respond solve when massive people contact you by whatsapp, **Official Response from Blake Chen:** > Thank you for taking the time to leave a review on respond.io! We truly appreciate it. We're happy to hear that our platform has been able to help you with massive amounts of conversations. We hope that we can continue to do so so that your company can reach new heights πŸš€ In regards to pricing, our prices are made to better align our pricing with the value our platform offers as well as providing a more streamlined and cost-effective experience for our customers. We hope that you will continue to have a pleasant experience with respond.io! ### 14. The one and only one stop shop when it comes to managing your social media accounts! **Rating:** 5.0/5.0 stars **Reviewed by:** Marwan K. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 31, 2022 **What do you like best about respond.io?** Easy, clear, quick. I love the workflow feature and how easy it is to build a successful workflow. I love notes and I use them all the day. The reports on the first page are very helpful... **What do you dislike about respond.io?** simply nothing. I have been using it for few months now and all is good. I'm managing whatsapp and instagram. We look very professional now to our customers. Respond.io has changed our lives. **What problems is respond.io solving and how is that benefiting you?** Unified look and feel to our customers. Comments really a killer when it comes to team collaboration. Workflow help us automating almost all responses. We have a higher success rate now with customers. **Official Response from Blake Chen:** > Hi Marwan, Thank you for your feedback! We're glad you love our Workflows automation feature and find respond.io easy to use for team collaboration as well as managing all customer communication on one platform. We hope that you'll continue to find more value in our platform as we expand our features to meet your business needs. Let us know the features you want to see on our platform by upvoting or requesting them on our roadmap [https://roadmap.respond.io]. ### 15. Totally the best!! **Rating:** 5.0/5.0 stars **Reviewed by:** Pascal J. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2023 **What do you like best about respond.io?** Very easy to access with quick results. CRM has never been so easy. :) **What do you dislike about respond.io?** So far, I can't think of any because it has consistently been delivering. **What problems is respond.io solving and how is that benefiting you?** We are using WhatsApp with respond.io, making it so much easier for me to chat with my clients via WhatsApp and get quick results. The clients also find it very effective in getting their problems solved effectively. **Official Response from Blake Chen:** > Thank you for your stellar review of respond.io! We truly appreciate the time that you've taken to do so. We're so thrilled to hear that respond.io has made life easier for you and your business to chat with your clients! We hope that our platform will continue to serve you well and help take your business to new heights! ### 16. Great tool for team organization and response time. **Rating:** 5.0/5.0 stars **Reviewed by:** Adriana G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about respond.io?** I like that we can have all the accounts in one place and we can assign them to the salespeople so that no message gets missed. **What do you dislike about respond.io?** The approval time for some quick texts, I understand it has to do with meta, but that time lost waiting is valuable. **What problems is respond.io solving and how is that benefiting you?** Keep all messages from all clients located, without missing any. **Official Response from Blake Chen:** > Hi Adriana, We sincerely appreciate your time to leave us a comment about respond.io. We are delighted to know that respond.io has been a great help in tracking your customers' messages across multiple platforms, all in one place. We are also pleased to know that our platform can make life easier when delegating tasks among your team. We sincerely hope that respond.io continues to provide you with excellent service and contributes to taking your business to new horizons. ### 17. easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2023 **What do you like best about respond.io?** user interface is very simple and easy to understand. **What do you dislike about respond.io?** UI could get better in terms of aesthetic. **What problems is respond.io solving and how is that benefiting you?** Being able to respond to customer's queries in a easy and fast manner. With using this platform, it allows me to look up certain conversations whenever needed. **Official Response from Blake Chen:** > Thank you for taking the time to leave a review on respond.io! We're happy to hear that you've found out platform simple to use and understand. If you have any feedback or concerns, feel free to reach out to us πŸ‘‰ https://respond.io/contact so that we can further assist you, even if it comes to UI. We hope that respond.io will continue to serve you well and help take your business to new heights πŸ“ˆ ### 18. The program is good and easy to use, but it needs some development **Rating:** 4.0/5.0 stars **Reviewed by:** Ahmad H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2023 **What do you like best about respond.io?** Easy access to contacts .. The ability to share everything you need with them .. **What do you dislike about respond.io?** Sometimes I dont find the contacts .. or if I search the contact does not appear to me .. and a waiting period when running the program for the first time, especially on the mobile phone **What problems is respond.io solving and how is that benefiting you?** Ease and speed of communication in the event that I do not wish to make a phone call .. and arrange some of the accumulated matters **Official Response from Blake Chen:** > Hi Ahmad, Thanks for your feedback. We are glad you like our platform and find it easy to use. Good news! We have search function and mobile app improvements planned in our roadmap. So stay tuned for the update! Feel free to contact us here https://respond.io/contact on questions regarding those features, we'll assist you the best we can. ### 19. best practice an good service **Rating:** 5.0/5.0 stars **Reviewed by:** Richard v. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2023 **What do you like best about respond.io?** In addition to the good service and quick answers (if there ever is a problem), it is a good extension of our customer service team to give our customers the best experiences. **What do you dislike about respond.io?** we have no bad experiences so far with repson.io. reliable and pleasant party to work with. **What problems is respond.io solving and how is that benefiting you?** We take our customer experience and that of our users to the next level here. **Official Response from Blake Chen:** > Thank you for your incredibly kind review of respond.io! We're glad you found our service a positive experience so far! At respond.io, we strive to provide the best customer experience and we're glad that has resonated with you. Your feedback is incredibly valuable to us and we'll continue to make sure our customers have a great experience with the platform. ### 20. Powerfull system that has been a very important resource to the growth of my company **Rating:** 5.0/5.0 stars **Reviewed by:** JUAN CARLOS L. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2023 **What do you like best about respond.io?** The powerfull resources that the platform has, you can develop just simple thing to the most powerfull workflows. The integration with Whatsapp channels is so easy. **What do you dislike about respond.io?** That theres no way to have a private chat between the members of an organization. That sometimes it is difficult for browsers to mantain the push notifications. **What problems is respond.io solving and how is that benefiting you?** eventhough i havent has a good response in the actions that i have proposed, everytime that theres available an update it comes with benefits that are usefull for all ofus **Official Response from Blake Chen:** > Thank you for your 5-star review of respond.io! We truly appreciate the time that you've taken to do so. We're so happy to hear that you have found respond.io's Workflows useful and that you have had no problem with its integrations! We hope that the Workflows as well as respond.io in general will be able to continue serving you well and take your business to new heights! In terms of new features, do check out our roadmap [https://roadmap.respond.io] to request for new features or vote for existing one! ### 21. Amazing platform to answer messages. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2023 **What do you like best about respond.io?** The automation of the different social media channels. **What do you dislike about respond.io?** The fact that MACs could be a limitation in intermediate plans. **What problems is respond.io solving and how is that benefiting you?** Have an omnichannel communication with the accounts of my clients. **Official Response from Blake Chen:** > Thank you for taking the time to leave a review on respond.io! We appreciate the time that you've taken to do so. We're thrilled to hear that our platform has been able to help in terms of automation and streamlining on various social media channels. We fully understand that communication from multiple channels can be taxing, and we're happy that we're able to help in that regard. In terms of subscription plans, do contact us at πŸ‘‰πŸΌ https://respond.io/contact should you encounter any issues. ### 22. Awesome platform with prominent future and exceptional support **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos AndrΓ©s G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2023 **What do you like best about respond.io?** The support has been in my language, and they care about helping the client, as well as the platform's good documentation. **What do you dislike about respond.io?** In my opinion, some features, such as advanced reports, should be available in my bussiness plan. Some simple glitches still occur, but they are working to fix them. **What problems is respond.io solving and how is that benefiting you?** I have been able to integrate all my communication channels on one platform. Continually evolving and very stable.. **Official Response from Blake Chen:** > Hi Carlos, Thank you for appreciating our superheroes from the Support team! We are glad you find respond.io useful in managing multiple channel communication on one platform. We apologize for the recent lag experience during a platform update. Rest assured that team is always prepared to quickly address any bugs that may arise through hot fixes. For features you'll like to see on our platform, do upvote or request them on our roadmap [https://roadmap.respond.io]. We place a high value on the input of our users in our decision-making process for any new features and updates. ### 23. Chat with multiple options but heavy **Rating:** 3.0/5.0 stars **Reviewed by:** Jorge Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2023 **What do you like best about respond.io?** The chat flow is very useful, as is the ability to assign autoresponses according to the users that can be designated. Segmenting customer service, like technical support, is also very ideal. **What do you dislike about respond.io?** The inability to assign functions such as setting a user for attention per day **What problems is respond.io solving and how is that benefiting you?** Solve the problem of other chats that generate more personalized and suitable attention, which leads to a better conversation with customers. **Official Response from Blake Chen:** > Hello Jorge, We are glad to know that our workflow automation has been useful for your assignment process, and that our platform has allowed you to have better conversations with your clients. For the features you would like to see on our platform, you can vote for them or request them on our roadmap [https://roadmap.respond.io]. We highly value the opinion of our users when making decisions about new features and updates. ### 24. Excelent Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2023 **What do you like best about respond.io?** Best solution of multiple channel communication and multiple users. **What do you dislike about respond.io?** Sometimes the performance is down, but eventually **What problems is respond.io solving and how is that benefiting you?** Attention to customers in different channels and use multiple users to attend. Having only one service integrating all communications for better attention with history. **Official Response from Blake Chen:** > Thank you for your review of respond.io! We truly appreciate the time that you've taken to do so. We're thrilled to hear that respond.io has been able to make your life easier by having all your communication channels in one place! We're also happy to hear that our platform has been useful in terms of keeping track of conversation history. In terms of performance, if you ever encounter any issues, don't hesitate to reach out to us here: [https://respond.io/contact] ### 25. Pleasant **Rating:** 5.0/5.0 stars **Reviewed by:** Francisco M. | Copywriter, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2023 **What do you like best about respond.io?** the posibility of enter details of every client **What do you dislike about respond.io?** A little bit slow at the begining, but when it loads, it works perfectly fine **What problems is respond.io solving and how is that benefiting you?** Provide guidance to clients of a auction enterprise **Official Response from Blake Chen:** > Thank you for taking the time to leave a review for respond.io! We truly appreciate it. We're thrilled to hear that our platform has been able to help you in terms of meticulous details as well as communication. We hope that respond.io will continue to serve you well, and help take your business to new heights! πŸš€ If you ever encounter any issues, feel free to contact us at πŸ‘‰πŸΌ https://respond.io/contact ### 26. All in one communication Service with your customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2023 **What do you like best about respond.io?** Integration of all services in a single platform. **What do you dislike about respond.io?** No additionl CRM features that would transform in tickets any scenario where an interaction with a customer is done. **What problems is respond.io solving and how is that benefiting you?** Help not to miss any potential sales or requst from different platforms. **Official Response from Blake Chen:** > Thank you for taking the time to leave a review of respond.io! We truly appreciate the time that you've taken to do so. We're happy to hear that respond.io has been able to help keep all your communication channels in a single platform, and that it helps your business not miss any potential sales requests. We hope that respond.io will continue to serve you well, and help take your business to new heights! Do check out our roadmap [roadmap.respond.io] to request for new features, or vote for existing ones! ### 27. The best chat platform **Rating:** 5.0/5.0 stars **Reviewed by:** Isaac M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2023 **What do you like best about respond.io?** Besides all the integrations, they have a great documentation that helped to use all the functions of the platform. The support team is great, very responsive and patient and the forum is a amazing. **What do you dislike about respond.io?** They still dont have integration with Dialogflow CX, however they have with Dialogflow ES **What problems is respond.io solving and how is that benefiting you?** Respond io makes the team be able to attend much more leads everyday with no hassle **Official Response from Blake Chen:** > Hi Issac, Thank you for appreciating our superheroes from the Support team! We're also thrilled to hear that you and your team are able manage more leads for your busines with respond.io. For Dialogflow CX, we do have a feature request [https://roadmap.respond.io/feature-request/p/new-integration-dialogflow-cx] you can upvote. In the mean time, feel free to contact us https://respond.io/contact as we would love to understand your use case for an alternative solution. ### 28. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2023 **What do you like best about respond.io?** Excelente app. Good customer service. Good price **What do you dislike about respond.io?** Whatsapp template hard to manage. No report with my plan **What problems is respond.io solving and how is that benefiting you?** everything **Official Response from Blake Chen:** > Thank you for taking the time to leave a review on respond.io! We're happy to hear that our platform has been able to serve you and your business well. We're also thrilled that you gave a shoutout to our heroes from the Support team. In terms of plans and subscriptions, do speak to us at πŸ‘‰πŸΌ https://respond.io/contact should you encounter any issues! ### 29. Respond.io change the way i prospect. **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge V. | HR Business Consultant LATAM | Senior SDR, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2023 **What do you like best about respond.io?** I love that it is very agile and we can use it all in my team. **What do you dislike about respond.io?** So far I did not find anything that I disliked, every day he surprises me with updates **What problems is respond.io solving and how is that benefiting you?** Effective and secure communication with potential clients of the company and current clients **Official Response from Blake Chen:** > Hi Jorge, Thank you so much for taking the time to leave a review on respond.io! We're so thrilled to hear that we're able to help your manage all your communications effectively, all in one place. We're also happy to hear that you've been enjoying and utilising our updates; for even more updates, feel free to check out our roadmap [https://roadmap.respond.io]. You can request your own features, and even vote for upcoming ones! We hope that respond.io will continue to serve you well and help your business grow! ### 30. respond.io always making improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2023 **What do you like best about respond.io?** respond.io always improves Excelente support. **What do you dislike about respond.io?** The Merge is a little bit complex. I wish there was a tool to do bulk merge **What problems is respond.io solving and how is that benefiting you?** It allows you to manage communication with customers and with them meet their requirements and needs. **Official Response from Blake Chen:** > Thank you for your review of respond.io! We appreciate the time that you've taken to do so. We're truly appreciative of your acknowledgment of our improvements. We hope that respond.io will continue to help you manage your communications with your customers and help enhance your customer support! If you encounter any issues with merging tools or anything else, feel free to reach out to us: [https://respond.io/contact] ### 31. Fantastic service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2023 **What do you like best about respond.io?** Fast and useful feature releases - they're constantly making the platform easier to use and more customer friendly. Love the transparent roadmap **What do you dislike about respond.io?** I want to be able to search all conversations (Open/closed/etc) at one time - there is a feature in progress for this though. **What problems is respond.io solving and how is that benefiting you?** Single platform for customer communciations with clarity on who is speaking to whom. Automation and bots. **Official Response from Blake Chen:** > Thank you for your review of respond.io! We truly appreciate the time that you've taken to do so. We're thrilled to hear you have found respond.io useful and effective for your business! We're glad that our platform has been able to provide a platform for clear and efficient communications with your customers. We hope that respond.io will continue to serve you and your business well, and help take your business to new heights! Also, good news! In one of our new feature releases, we have improved our search capabilities in the messages module. Do check it out in detail, here πŸ‘‰πŸΌ [https://roadmap.respond.io/changelog/improved-search-capabilities-in-the-messages-module]. If you happen to encounter any issues, don't hesitate to reach out to us: [contact.respond.io]. ### 32. The best platform to send messages to multiple sites at the same time! **Rating:** 4.5/5.0 stars **Reviewed by:** Diego J. | Maketer en internet, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2023 **What do you like best about respond.io?** What I love the most about this platform is that it allows me to communicate with my work team regardless of their preferred chat platform. **What do you dislike about respond.io?** The business plan is a bit expensive. Maybe if they scaled it down a bit it would be much better. **What problems is respond.io solving and how is that benefiting you?** It helps me avoid going into different platforms to communicate with my team and clients. This saves me a lot of time. **Official Response from Blake Chen:** > Hi Diego, Thank you for taking the time to leave a review for respond.io! We truly appreciate it. We're so happy to hear that respond.io has been able to help you communicate with your team in an easy and efficient manner, regardless of their preferred messaging platform. We're glad that our platform can help you save lots of time. In terms of pricing, our subscription plans are made to better align our pricing with the value our platform offers as well as to provide a more streamlined and cost-effective experience for our customers. We hope that you'll continue to find more value in our platform as we expand our features to meet all your business needs! ### 33. very useful service. I have connected all the channels and can communicate from one app. **Rating:** 5.0/5.0 stars **Reviewed by:** Lasha A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about respond.io?** The best about the respond io is the solution they have develoed for bulk communication with the clients. Is also easy to use. **What do you dislike about respond.io?** no dislikes so far. enjoying using it. very user friendly **What problems is respond.io solving and how is that benefiting you?** communication with client **Official Response from Blake Chen:** > Thank you for your kind review of respond.io! We really appreciate the time you've taken to do so. It's great to hear that you have had a positive experience using our service. Our team at respond.io is committed to providing our customers with efficient and user-friendly tools that enable them to communicate with their clients seamlessly. We appreciate your feedback, and we will continue to enhance our platform's capabilities to ensure that our customers have the best possible experience when using our services. ### 34. A lifesaver for managing multiple messaging channels! **Rating:** 4.5/5.0 stars **Reviewed by:** Dennis G. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2023 **What do you like best about respond.io?** Its unified platform allows seamless communication across various platforms, ensuring prompt and consistent responses. The automation features and customizable chatbots are game-changers, enhancing productivity and customer engagement. With Respond.io, you'll conquer omnichannel support effortlessly. **What do you dislike about respond.io?** The pricing can be quite high, especially for small businesses or startups with limited budgets. **What problems is respond.io solving and how is that benefiting you?** It streamlines communication across platforms like WhatsApp, Facebook Messenger, and more **Official Response from Blake Chen:** > Hi Dennis, Thank you for your review of respond.io! We appreciate the time that you've taken to do so. We're so happy to hear that our platform has been able to provide seamless communication between you and your customers across various platforms! We hope that you'll be able to continue conquering omnichannel support with respond.io. As for our prices, our subscription plans are made to better align our pricing with the value our platform offers as well as to provide a more streamlined and cost-effective experience for our customers. We hope that you'll continue to find more value in our platform as we expand our features to meet all your business needs! ### 35. Excellent product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2023 **What do you like best about respond.io?** Easy to set up. Excellent functionalities, I don't need to integrate anything else. **What do you dislike about respond.io?** I have no complaints.I just want more flow options. **What problems is respond.io solving and how is that benefiting you?** It helps me to communicate with my clients in one place, to have an updated database thanks to the tags. In addition, it allows me to save conversations as records. **Official Response from Blake Chen:** > Hello, Thank you for your review of respond.io! We truly appreciate the time that you've taken to do so. We're so thrilled to hear that our platform has been able to help you communicate with your clients in an easy and efficient manner! In terms of more/new options, do check out our roadmap [https://roadmap.respond.io/] to request for additional features or vote for existing ones! We hope that respond.io will continue serving you well and help take your business to new heights. ### 36. Effective tool to implement inbound hand raising systems **Rating:** 5.0/5.0 stars **Reviewed by:** Giovanni G. | Manager of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2023 **What do you like best about respond.io?** - Easy to use - allows users to reach out to you in many ways - you can trigger a number of automations depending on your marketing and sales process **What do you dislike about respond.io?** Pricing model not that flexible for SMB. **What problems is respond.io solving and how is that benefiting you?** Implementation of different ways of inbound communications using all sort of social media and WhatsApp. **Official Response from Blake Chen:** > Hi Giovanni, Thank you for your wonderful feedback! We're thrilled to hear that you love our Workflows automation feature and find respond.io easy to use to manage all customer communication on one platform. In regards to the new subscription plans, the change is made to better align our pricing with the value our platform offers as well as to provide a more streamlined and cost-effective experience for our customers. We hope that you'll continue to find more value in our platform as we expand our features to meet your business needs. Let us know the features you want to see on our platform by upvoting or requesting them on our roadmap [https://roadmap.respond.io]. ### 37. good service **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed A. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2023 **What do you like best about respond.io?** nice service to get more customers and sales **What do you dislike about respond.io?** I don't think there is any undesirable feature. **What problems is respond.io solving and how is that benefiting you?** I think the way to end the conversation can be improved. **Official Response from Blake Chen:** > Thank you for your wonderful opinion on respond.io and your valuable time. We are pleased to hear that respond.io has been able to help your business gain more sales and more customers. We are very happy to hear that you have not encountered any problems using the features of our platform. We hope that respond.io continues to be useful for you and your business, and helps elevate your business to new horizons! ### 38. Professional and full of features **Rating:** 5.0/5.0 stars **Reviewed by:** Saurabh B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2023 **What do you like best about respond.io?** The ease of use and right functionality to communicate seamlessly with customers. **What do you dislike about respond.io?** With the recent upgrades, it's becoming better and better. Although, we have to re-login a lot. **What problems is respond.io solving and how is that benefiting you?** Automated responses help decrease the response time. Collaboration between the entire team is now possible. **Official Response from Blake Chen:** > Hi Saurabh, Thank you for your feedback! We're glad you find respond.io easy to use for team collaboration and customer communication. Do speak to us here https://respond.io/contact regarding the login issue, we'll assist you the best we can. We hope that you'll continue to find more value in our platform as we expand our features to meet your business needs. ### 39. its great manage all my platform contact **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2023 **What do you like best about respond.io?** simple way to integrate diferent platfoms **What do you dislike about respond.io?** cant interupt a flow to continue as agent **What problems is respond.io solving and how is that benefiting you?** my customers want to comunicate and get help about students this way can recive inmediatly and answer inmediantly, automatically and customized **Official Response from Blake Chen:** > Hello, Thank you for your review of respond.io! We appreciate the time that you've taken to do so. We're so glad to hear that respond.io has been able to make your life easier in terms of integrating multiple platforms. We're also thrilled to know that our platform can help you communicate with your customers in an easy and efficient manner. For new features, do check out our roadmap [https://roadmap.respond.io/] to request your own or vote for existing ones! We hope that respond.io will continue to serve you well and help your business grow! ### 40. Incredible Support, immediatly and in my language!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Gonzalo C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about respond.io?** speed and multi-language support. Bernardo was amazing **What do you dislike about respond.io?** indeed, there is nothing to talk negatively **What problems is respond.io solving and how is that benefiting you?** consolidate all our communication channels with clients **Official Response from Blake Chen:** > Hi Gonzalo, Thank you so much for taking the time to leave your feedback of respond.io! We're happy to hear that you're satisfied with our platform, and that we've been able to help you consolidate all your communication channels with your clients. We're also thrilled that our superheroes from the Support Team has been able to provide the help you needed, exactly when you needed it! Also, Bernardo sends his thanks and appreciation ;) ### 41. An amazing platform **Rating:** 5.0/5.0 stars **Reviewed by:** SebastiΓ‘n J. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2023 **What do you like best about respond.io?** The platform is very good for serving customers, it has many mechanics to save time and be more productive. **What do you dislike about respond.io?** That the diffusions changed and now it is more complicated **What problems is respond.io solving and how is that benefiting you?** The solution to respond quickly to customers **Official Response from Blake Chen:** > Thank you for appreciating our superheroes from the Support team! We are glad you find respond.io useful for your business. We have incorporated a range of powerful tools and features on our platform to provide our customers with the most comprehensive and intuitive experience possible. Should you need assistance with our platform, do speak to us here https://respond.io/contact and we'll assist you the best we can. ### 42. Respon.io review for small business **Rating:** 5.0/5.0 stars **Reviewed by:** jose u. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2023 **What do you like best about respond.io?** ItΒ΄s really simple to set up, and the snooze button helps me track my customers and agenda, is the easiest way than any other software I've tried. Fast to set up and easy to use. **What do you dislike about respond.io?** It needs the option to change the status on WhatsApp. **What problems is respond.io solving and how is that benefiting you?** Englobes all the communications with new and existing customers in one solution. **Official Response from Blake Chen:** > Hi Jose, Thank you for taking the time to leave a review for respond.io! We truly appreciate it. We're very happy to hear that respond.io is able to help you track all your customer communnications in one place, and thrilled to know that you find our processes seamless and smooth. As for the options to change statuses on WhatsApp, you can check out our roadmap [https://roadmap.respond.io] for upcoming new features, or request one yourself! We hope that respond.io will continue to serve you well as we stay committed to constantly upgrading and improving our platform. ### 43. The software is easy to use and align with the consumer way of connect **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2023 **What do you like best about respond.io?** Whatsapp and Facebook channel, reporting **What do you dislike about respond.io?** The data is not able to download via excel in mass **What problems is respond.io solving and how is that benefiting you?** Not at the moment, been talking about mass download of data **Official Response from Blake Chen:** > Hello, Thank you for taking the time to leave a review for respond.io! We truly appreciate it. We're so happy to hear that our platform has been able to help make your life easier in terms of reporting and communication. For new features, do check out our roadmap [https://roadmap.respond.io/] to request for new ones or vote for existing ones! We hope that respond.io will continue to serve you well and help take your business to new heights. ### 44. Good messaging software **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about respond.io?** It makes selling and marketing easier for me. **What do you dislike about respond.io?** Works better on a PC but not good on mobile devices as I find it difficult to use. **What problems is respond.io solving and how is that benefiting you?** It solves the problem of easy interaction with customers online. It enhances my customer support system **Official Response from Blake Chen:** > Hello, Thank you for taking the time to leave a review for respond.io! We truly appreciate it. We're glad to hear that our platform has been able to help make your life easier in terms of selling and marketing! We're also thrilled to know that our platform is able to enhance your business's customer support system. As for our mobile app, we are constantly releasing new updates to improve our platform. Feel free to contact us here [https://respond.io/contact] if you encounter any issues, we'll assist you the best we can. ### 45. Excellent platform for business communication. **Rating:** 5.0/5.0 stars **Reviewed by:** Enoc Javier V. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about respond.io?** The easy way to contact with several clients within all our social networks in one platform. **What do you dislike about respond.io?** There's no way to call to the existent number added at the platform of Respond.io. **What problems is respond.io solving and how is that benefiting you?** They solve the problem very efficienly **Official Response from Blake Chen:** > Hi Enoc, Thank you for your review of respond.io! We appreciate the time you've taken to do so. We're thrilled to hear that our platform has been able to help you keep in contact with multiple clients from multiple networks seamlessly. If you happen to encounter any issues, feel free to contact us here [https://respond.io/contact]! ### 46. Awesome Respond **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2023 **What do you like best about respond.io?** fast communication, can reach people outside the country, **What do you dislike about respond.io?** Sometimes the loading time takes so long **What problems is respond.io solving and how is that benefiting you?** Solving aftersales transactions and answering customers questions about the product **Official Response from Blake Chen:** > Hello, Thank you for your review of respond.io! We appreciate the time that you've taken to do so. We're so happy to hear that our platform has been able to help you reach people outside the country effectively. We hope that respond.io will continue to manage your customer conversations efficiently. We're sorry to hear about the loading times! We're constantly trying to improve our platform and aim to provide the best experience for our customers. Should you encounter any further issues, don't hesitate to contact us here πŸ‘‰πŸΌ https://respond.io/contact ### 47. I enjoy using respond.io to communicate customers, very superb **Rating:** 5.0/5.0 stars **Reviewed by:** Akinwumi S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2023 **What do you like best about respond.io?** Its features make customer communication easier **What do you dislike about respond.io?** Inability to unsend unwanted messages on it **What problems is respond.io solving and how is that benefiting you?** Solves problem of late responses to customers **Official Response from Blake Chen:** > Hi Akinwumi, Thank you for taking the time to leave a review of respond.io! We truly appreciate it. We're so happy to hear that respond.io has been able to help make your life easier when it comes to customer communication! We're also thrilled that our platform is able to help solve some problems for your business. Do check out roadmap [https://roadmap.respond.io/] to request for new features, or vote for existing ones! We hope that respond.io will continue to serve you well and help take your business to new heights! ### 48. Helped us to manage all out social platform in one place ,the easy sync with WhatsApp services **Rating:** 5.0/5.0 stars **Reviewed by:** Tariq A. | IT CHEF, Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2022 **What do you like best about respond.io?** +Easy syncing +Management all social media accounts +Messaging our clients with WhatsApp services +Bulding full auto bot πŸ€– +supporting RTL languages **What do you dislike about respond.io?** The price might little bit higher But totally worth it **What problems is respond.io solving and how is that benefiting you?** Contacting with our client's + The bots help us to drive all important clients to us **Official Response from Blake Chen:** > Hi Tariq, Thank you for your wonderful feedback! We're thrilled to hear that you love our Workflows automation feature and find respond.io easy to use for you and your team to manage all customer communication on one platform. We hope that you'll continue to find more value in our platform as we expand our features to meet your business needs. Let us know the features you want to see on our platform by upvoting or requesting them on our roadmap [https://roadmap.respond.io]. ### 49. Great update for the business **Rating:** 5.0/5.0 stars **Reviewed by:** Daniele P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2023 **What do you like best about respond.io?** Assign to user interface and workflow , graphic , support, update **What do you dislike about respond.io?** Low users for the price , ram consuming App **What problems is respond.io solving and how is that benefiting you?** Helped us fixing two main problems : finding who's responsible for the first contact and close the interaction with the customer with a possible sell. We were able to increase our technical service as well. **Official Response from Blake Chen:** > Hi Danielle, Thanks for sharing your feedback on respond.io! We are thrilled to hear that you like our platform and find it easy to use for your business. Our subscription plans are made to better align our pricing with the value our platform offers as well as to provide a more streamlined and cost-effective experience for our customers. Regarding the RAM consumptions, do speak to us here https://respond.io/contact as we would love to better understand the issue. ### 50. Very good experience with simultaneous chats in a single inbox **Rating:** 5.0/5.0 stars **Reviewed by:** Ricardo B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about respond.io?** Very good experience with simultaneous chats in a single inbox **What do you dislike about respond.io?** WhatsApp prices, but it's not due to respond **What problems is respond.io solving and how is that benefiting you?** immediate communication **Official Response from Blake Chen:** > Hi Ricardo, Thank you for taking the time to leave a review for respond.io! We appreciate the time you've taken to do so. We're happy to hear that our platform has been able to help you engage your customers from multiple places simultaneously in a single inbox! Our subscription plans are made to better align our pricing with the value our platform offers as well as to provide a more streamlined and cost-effective experience for our customers. We hope that you'll continue to find more value in our platform as we expand our features to meet your business needs! ## respond.io Discussions - [Respond.io support is always available, but AI agent activation and workflow fit are issues](https://www.g2.com/discussions/respond-io-support-is-always-available-but-ai-agent-activation-and-workflow-fit-are-issues) - 1 comment, 2 upvotes - [Is respond IO safe?](https://www.g2.com/discussions/is-respond-io-safe) - 2 comments - [What does respond io do?](https://www.g2.com/discussions/what-does-respond-io-do) - 2 comments - [View respond.io pricing details and edition comparison](https://www.g2.com/products/respond-io/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+09%3A33%3A12+-0500&secure%5Bsession_id%5D=8c89b7a5-c6ea-4696-a17f-e376dac0c85a&secure%5Btoken%5D=379805da428baa458dd9e65a4ba36bdb18cf629b06763b8c7164f4e91858e98f&format=llm_user) ## respond.io Integrations - [ChatBot](https://www.g2.com/products/chatbot/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - [Cliniko](https://www.g2.com/products/cliniko/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GPT for Work](https://www.g2.com/products/gpt-for-work/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Keap](https://www.g2.com/products/thryv-keap/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Meta](https://www.g2.com/products/meta-ai-meta/reviews) - [Meta AI App](https://www.g2.com/products/meta-ai-app/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Odoo CRM](https://www.g2.com/products/odoo-crm/reviews) - [Odoo ERP](https://www.g2.com/products/odoo-odoo-erp/reviews) - [Planyo Online Booking System](https://www.g2.com/products/planyo-online-booking-system/reviews) - [Plato](https://www.g2.com/products/plato/reviews) - [Revenue Hub](https://www.g2.com/products/revenue-hub/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [SAP HANA Cloud](https://www.g2.com/products/sap-hana-cloud-2025-10-01/reviews) - [Street.co.uk](https://www.g2.com/products/street-co-uk/reviews) - [Supabase](https://www.g2.com/products/supabase-supabase/reviews) - [Teachworks](https://www.g2.com/products/teachworks/reviews) - [Telnyx Voice AI Agents](https://www.g2.com/products/telnyx-voice-ai-agents/reviews) - [TikTok Ads](https://www.g2.com/products/tiktok-ads/reviews) - [Voximplant](https://www.g2.com/products/voximplant/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## respond.io Features **Channels** - Multi-Channel Coverage - Open Listening **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Design** - Communications Strategy Development - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Generative AI** - AI Text Summarization **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking ## Top respond.io Alternatives - [Wati](https://www.g2.com/products/wati/reviews) - 4.6/5.0 (483 reviews) - [SleekFlow](https://www.g2.com/products/sleekflow/reviews) - 4.6/5.0 (200 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,732 reviews)