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Compare Wati and respond.io 
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At a Glance
Market Segments
Small-Business (78.2% of reviews)
Small-Business (74.8% of reviews)
Entry-Level Pricing
Contact Us
Starting at $99.00 Per Month
Wati
Star Rating
(435)4.6 out of 5
Market Segments
Small-Business (78.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansrespond.io
Star Rating
(406)4.8 out of 5
Market Segments
Small-Business (74.8% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $99.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that respond.io excels in Quality of Support with a score of 9.2, while Wati lags behind at 8.6. Reviewers mention that the support team at respond.io is responsive and knowledgeable, making it easier for small businesses to resolve issues quickly.
- Reviewers mention that respond.io has a slight edge in Ease of Use with a score of 9.3 compared to Wati's 9.2. Users say that the intuitive interface of respond.io allows for a smoother onboarding experience, which is crucial for small businesses with limited technical resources.
- Users on G2 highlight that respond.io shines in API Integration with a score of 9.4, while Wati scores 9.1. Reviewers mention that the robust API capabilities of respond.io allow for seamless integration with existing systems, enhancing overall operational efficiency.
- Reviewers mention that both products score equally in Transactional Messages at 9.1, but users report that respond.io offers more flexibility in message customization, which is essential for businesses looking to maintain a consistent brand voice.
- Users say that Wati slightly outperforms respond.io in Promotional Messages with a score of 9.1 versus 9.0. Reviewers mention that Wati's features for creating and managing promotional campaigns are user-friendly and effective for driving engagement.
- G2 users report that respond.io has a higher score in Product Direction at 9.7 compared to Wati's 9.3. Reviewers mention that the consistent updates and feature enhancements from respond.io indicate a strong commitment to evolving with user needs, which is a significant factor for long-term investment.
Pricing
Entry-Level Pricing
Wati
Growth
Contact Us
Send WhatsApp messages to thousands of users in one click to improve reach.
- 5 Agents
- Blue Tick Verification & Assistance
- 1,000 Free Conversations per month
respond.io
Starter
Starting at $99.00
Per Month
- 5 Users Included (Seats)
- Team & Custom Inboxes
- Mobile App
Free Trial
Wati
Free Trial is available
respond.io
Free Trial is available
Ratings
Meets Requirements
8.9
342
9.1
219
Ease of Use
9.2
351
9.3
319
Ease of Setup
8.9
313
9.0
242
Ease of Admin
9.1
264
9.2
151
Quality of Support
8.6
336
9.2
209
Has the product been a good partner in doing business?
9.1
260
9.3
151
Product Direction (% positive)
9.3
324
9.6
215
Features by Category
Channels
Feature Not Available
9.3
150
Feature Not Available
8.9
142
Feature Not Available
Feature Not Available
Design
8.7
152
9.0
144
7.9
152
Feature Not Available
8.6
164
9.0
145
8.4
152
8.9
143
8.7
154
9.0
141
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
8.5
113
Functionality
8.8
127
Not enough data
8.5
116
Not enough data
8.5
113
Not enough data
Support
8.6
119
Not enough data
8.3
114
Not enough data
8.6
124
Not enough data
Responses
8.6
168
Not enough data
8.8
166
Not enough data
8.6
164
Not enough data
8.6
159
Not enough data
8.5
153
Not enough data
Platform
8.7
162
Not enough data
8.8
137
Not enough data
8.4
159
Not enough data
8.0
158
Not enough data
Feature Not Available
Not enough data
8.7
149
Not enough data
8.6
150
Not enough data
Generative AI
7.3
95
Not enough data
Feature Not Available
Not enough data
Conversational Platform
Not enough data
8.9
127
Not enough data
9.1
128
Not enough data
8.8
127
Not enough data
9.0
126
Support Automation
Not enough data
8.8
125
Not enough data
8.7
126
Not enough data
8.7
125
Not enough data
8.6
126
Generative AI
Not enough data
Feature Not Available
Not enough data
8.3
105
Messaging Channels
7.4
44
Not enough data
Feature Not Available
Not enough data
7.1
46
Not enough data
9.1
66
Not enough data
Administration
9.2
66
Not enough data
9.0
63
Not enough data
8.4
59
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
8.3(won by default)
55
Not enough data
8.5(won by default)
56
Not enough data
8.5(won by default)
54
Not enough data
Channels
Feature Not Available
Not enough data
8.4(won by default)
56
Not enough data
8.6(won by default)
58
Not enough data
7.7(won by default)
50
Not enough data
8.5(won by default)
51
Not enough data
Insight
8.0(won by default)
49
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
WhatsApp Messaging - WhatsApp Marketing
9.1
85
9.0
47
9.3
85
9.2
44
9.2
84
9.3
45
9.0
84
8.9
44
9.1
84
9.1
44
9.2
83
9.2
46
WhatsApp Business Platform - WhatsApp Marketing
8.8
81
9.2
44
9.1
79
9.4
45
8.6
76
8.6
43
8.8
77
9.0
44
Categories
Categories
Shared Categories
Wati and respond.io are categorized as Customer Communications Management and WhatsApp Marketing
Unique Categories
Wati is categorized as Chatbots, Communication Platform as a Service (CPaaS), Proactive Notification, and Social Customer Service
respond.io is categorized as Conversational Support
Reviews
Reviewers' Company Size
Wati
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
respond.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Education Management
10.1%
Information Technology and Services
7.4%
Retail
6.7%
Marketing and Advertising
5.9%
Health, Wellness and Fitness
5.9%
Other
63.9%
Marketing and Advertising
6.6%
Leisure, Travel & Tourism
6.6%
Information Technology and Services
6.6%
Computer Software
5.8%
Consumer Services
5.3%
Other
69.0%
Discussions
Can i send custom pdf by template by providing custom link tomy customer?
2 Comments
JD
Hi Aiman, Yes. It's possible to send a different PDF for every message. You will have to pass a public URL of the PDF and WATI will automatically get the PDF...Read more
What is WATI used for?
2 Comments
PP
Wati is WhatsApp API solution that helps businesses connect with their customers through WhatsApp. It allows businesses to manage and track their...Read more
Can we know from which website we recieved the chat on whatsapp
1 Comment
JD
Our chat widget allows you to add a page title as default message when users land from a specific website.
If users allow the default message to be sent,...Read more
What does respond io do?
2 Comments
RC
respond.io let you connect your official Whatsapp Business phone number (provided by Twilio and certified by Facebook now Meta) with the respond.io interface...Read more
Is respond IO safe?
1 Comment
Official Response from respond.io
Is respond.io safe? Yes! We believe that in an increasingly competitive business landscape, maintaining high standards of quality, security, and efficiency...Read more
respond.io has no more discussions with answers
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