respond.io Features

Software incorporates multiple digital communications channels. 154 reviewers of respond.io have provided feedback on this feature.

Allows incorporation of inbound contacts from non-marketing channels. 144 reviewers of respond.io have provided feedback on this feature.

As reported in 146 respond.io reviews. Allows planning and deployment of an overall communications strategy.

As reported in 147 respond.io reviews. Outbound communications are segmented and personalized.

Inbound contacts are identified and handled based on history. 145 reviewers of respond.io have provided feedback on this feature.

As reported in 144 respond.io reviews. Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements.

Identifies the customer and personalizes interaction at every touchpoint. This feature was mentioned in 130 respond.io reviews.

Allows multiple related channels to interact at once to reduce transfers. This feature was mentioned in 132 respond.io reviews.

As reported in 130 respond.io reviews. Prompts agents to engage customers based on contextual data, such as product usage or conversation history.

Provides features for sending outbound messages to engage customers through proactive support. 130 reviewers of respond.io have provided feedback on this feature.

Based on 129 respond.io reviews. Can route contacts to agents the customer has worked with before.

Based on 128 respond.io reviews. Provides features for escalating conversations to the appropriate agent.

Based on 128 respond.io reviews. Maintains a transcript of conversations from all channels.

As reported in 129 respond.io reviews. Enables customers to resolve queries or issues without the assistance of an agent.

Based on 108 respond.io reviews. Condenses long documents or text into a brief summary.

Condenses long documents or text into a brief summary. This feature was mentioned in 115 respond.io reviews.

Based on 48 respond.io reviews. Allows users to establish automated workflows and triggers to deliver transactional WhatsApp messages and notifications

Enables users to send mass WhatsApp marketing campaigns This feature was mentioned in 45 respond.io reviews.

Facilitates two-way WhatsApp messaging to encourage subscriber engagement and loyalty 46 reviewers of respond.io have provided feedback on this feature.

Offers features for personalizing WhatsApp messages based on customer information or past behavior This feature was mentioned in 45 respond.io reviews.

Allow users to share promotions with subscribers via WhatsApp 45 reviewers of respond.io have provided feedback on this feature.

Provides automated WhatsApp message replies to recipients This feature was mentioned in 47 respond.io reviews.

As reported in 45 respond.io reviews. Deliver tailored promotions to specific audience segments

Facilitates the integration of WhatsApp messaging into existing business applications through WhatsApp Business API This feature was mentioned in 47 respond.io reviews.

Allow customers to browse, discover, research, purchase, and complete payment in real-time This feature was mentioned in 44 respond.io reviews.

Based on 46 respond.io reviews. Provides analytics on opt-ins, open and delivery rates, and click-throughs