--- title: respond.io Reviews meta_title: 'respond.io Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 519 reviews by the users' company size, role or industry to find out how respond.io works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 519 scale: '5' date_modified: '2026-08-04' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # respond.io Reviews **Vendor:** respond.io **Category:** [Conversational Support Software](https://www.g2.com/categories/conversational-support) **Average Rating:** 4.8/5.0 **Total Reviews:** 519 ## About respond.io Respond.io is a customer conversation management software designed to help B2C businesses generate more leads and maximize revenue over chat, calls, and emails from one place. Purpose-built to turn conversations into business results, respond.io unifies key channels like WhatsApp, TikTok, and Instagram in a single inbox with AI-powered automation, lead management, CRM integrations, and comprehensive reporting to accelerate growthβ€”all with 99.999% uptime for peace of mind. 10,000+ businesses trust respond.io to power conversations that drive real business results. ## respond.io Pros & Cons **What users like:** - Users appreciate the **ease of use** of respond.io, finding it simple and seamless for their operations. (98 reviews) - Users praise the **excellent customer support** by respond.io, noting responsiveness and helpful assistance in utilizing the platform. (51 reviews) - Users find the **support team incredibly helpful** , providing prompt assistance for a smooth service experience. (46 reviews) - Users praise the **easy setup** of respond.io, highlighting intuitive design and helpful onboarding for effective implementation. (34 reviews) - Users appreciate the **excellent integrations** of respond.io, enhancing workflow efficiency and organization across multiple channels. (33 reviews) - Users value the **seamless integration** of respond.io with multiple platforms, enhancing their daily communication and support. (29 reviews) - Users value the **easy integrations** of respond.io, enhancing omni-channel messaging and streamlining customer communication effectively. (27 reviews) - Automation (26 reviews) - Time-saving (23 reviews) - Features (22 reviews) **What users dislike:** - Users feel that Respond.io lacks essential **pipeline features** , prompting some to switch to alternative platforms for better functionality. (18 reviews) - Users face **messaging issues** with respond.io, noting problems with syncing, editing messages, and delayed replies. (15 reviews) - Users find the platform **expensive** , particularly for growing businesses, and suggest improvements in pricing and features. (14 reviews) - Users find the **limited chat functionality** of respond.io insufficient, lacking essential features like pipelines and message management. (10 reviews) - Users find it frustrating that **template issues** limit customization and hinder responsiveness in conversations on respond.io. (8 reviews) - Buggy Features (7 reviews) - Call Issues (7 reviews) - Insufficient Information (7 reviews) - Learning Curve (7 reviews) - Limited Features (7 reviews) ## respond.io Reviews ### 1. Pefect pltform with an amazing support team **Rating:** 5.0/5.0 stars **Reviewed by:** Almohanad M. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2023 **What do you like best about respond.io?** One platform to respond to your clients from different platforms. Also their support team are always available and so their best to solve your issue. **What do you dislike about respond.io?** A bit expensive, but they offer great discounts to their loyal customers. **What problems is respond.io solving and how is that benefiting you?** As a multichannel platform, respond.io allows us to communicate to our customers no matter what plafrom they are messaging us from. **Official Response from Blake Chen:** > Thank you for your insightful review of respond.io on G2.com! It's wonderful to hear that you find great value in having one platform to manage client interactions across various channels. This unified approach is central to our design, aimed at simplifying and streamlining communication for businesses like yours. Your positive remarks about our support team are also greatly appreciated. We understand the importance of having reliable and efficient support, and it's heartening to know that our team's efforts are making a significant difference in resolving your issues. Regarding the pricing, we recognize that while respond.io is an investment, we strive to balance this with the value it provides. It's great to hear that you're able to benefit from the discounts we offer to our loyal customers, as we aim to make our service accessible while maintaining high quality. The problem-solving aspect you mentioned, particularly respond.io's capability as a multichannel platform, highlights one of our key benefits. Allowing seamless communication with customers regardless of the platform they use is crucial in today's interconnected world. We're glad to hear how this is positively impacting your ability to connect with your customers, enhancing your service and customer satisfaction. If you have any further feedback, questions, or need assistance, please feel free to reach out to us at https://respond.io/contact. We're here to continue providing support and improving your experience with respond.io! ### 2. A strong ally in communication with my clients **Rating:** 5.0/5.0 stars **Reviewed by:** Anderson A. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2023 **What do you like best about respond.io?** Its easy-to-use interface, the speed with which I can manage my contacts, different options to develop communication with my clients **What do you dislike about respond.io?** Sometimes it is slow loading all the options **What problems is respond.io solving and how is that benefiting you?** your AI assistant **Official Response from Blake Chen:** > Thank you for sharing your thoughts about respond.io. It's wonderful to hear that the easy-to-use interface, swift contact management, and the diverse communication options with clients are aspects of respond.io that you find most beneficial. Our goal is to provide a seamless and efficient experience that empowers users like you to connect with clients effectively. We understand your concern regarding the slow loading of options at times. We're committed to continually enhancing the performance of our platform and will take your feedback into account as we work on future updates to improve load times and overall user experience. Regarding the AI assistant, we're pleased to know it's solving significant problems for you. Our AI technology is designed to help streamline communication, making it easier and more efficient to manage client interactions. Your insights are incredibly valuable in helping us refine and improve respond.io. If you have any more feedback or need assistance, please reach out to us at https://respond.io/contact. We're here to help and ensure you get the most out of our platform. ### 3. Great to use for education **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2023 **What do you like best about respond.io?** It's really easy to use. Also, we don't depend on the IT department to create workflows. Now we are able automatize our processes and give personalized service to our leads. The fact that respond.io keeps launching new useful features makes us want to stay. **What do you dislike about respond.io?** Since our business is in Central America, it's really difficult to get support during our working hours. Usually when we need your support someone has to stay late at work or wake up really early. **What problems is respond.io solving and how is that benefiting you?** We use to face three main problems: it was really difficult to save our customer's information, to manage conversations with just one phone and to follow up with contacts. respond.io solved them all. This benefited us because we were able to rise our enrollment rate (we use respond.io for education) **Official Response from Blake Chen:** > Thank you for your stellar review of respond.io! We truly appreciate the time that you've taken to do so. We're thrilled to hear that respond.io has been able to help manage your conversations and information better! We're also happy that you find our Workflows simple, efficient, and easy to use. We hope that our platform will continue to serve you well and help take your business to new heights, in the most efficient way possible! While we're happy to hear that the platofrm rarely fails, we regret and fully understand the slight delay due to the difference in time zones. Having said that, the good news is that we have now expanded our Support Team who are available 24 hours 5 days a week to make sure that all your needs are met. We will continue maximizing our efforts in providing the best support for our customers. ### 4. Pretty good service **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan C. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2024 **What do you like best about respond.io?** It's a wonderful app that brings the most comfortable way of contacting clients. **What do you dislike about respond.io?** Could be faster, sometimes it's really clutter **What problems is respond.io solving and how is that benefiting you?** It's the faster way that our company found to contact clients on a structured way **Official Response from Blake Chen:** > Thank you for sharing your experience with respond.io! We're thrilled to hear that our app has provided you with a comfortable way of contacting clients, streamlining your communication process effectively. It's great to know that respond.io has enabled your company to contact clients in a faster and more structured way. Efficient client communication is vital for business success, and we're glad to be a part of your company's solution to achieving this. We appreciate your feedback regarding the speed and occasional clutter within the app. We would like to understand your issue more specifically. Please feel free to reach out to us at https://respond.io/contact. We're here to support your business's needs and are dedicated to making respond.io even better for our users. Thank you for choosing respond.io, and we look forward to continuing to serve you! ### 5. How respond io change the way we work **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about respond.io?** As im doing customer service for 8 different locations. Sometimes it is hard for me to keep tabs on all of them at once. So having another colleague take over is very convenient and can leave notes for them as well on where we left off **What do you dislike about respond.io?** The downsides that there are going to be some micromanaging as the big bosses can see what we do and what we write. But not all bad as they would sometimes leaves comments on what to do better **What problems is respond.io solving and how is that benefiting you?** It solves the handling of a lot of clients coming in at once and can leave notes to my teammates on where to continue the convo as I have more important matters to deal with **Official Response from Blake Chen:** > Thank you for taking the time to leave a review of respond.io! We truly appreciate it. We're so happy to hear that respond.io has been able to help your business manage its customer conversations, especially with multiple agents. We're thrilled to know that our platform has helped you manage multiple clients all at once, together with your teammates. We hope that respond.io will continue to make your life easier, and help take your business to new heights! ### 6. Quick and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2024 **What do you like best about respond.io?** Able to instantly and seemlessly respond **What do you dislike about respond.io?** Nothings to dislike with regards to respond **What problems is respond.io solving and how is that benefiting you?** We use it to run our WhatsApp line for our business allowing us to reach customers at their convience **Official Response from Blake Chen:** > Thank you for sharing your positive experience with respond.io on G2! We're thrilled to hear that our platform enables you to instantly and seamlessly respond to your customers, which is a testament to our commitment to improving communication efficiency. Your satisfaction with our service, without finding aspects to dislike, motivates us to continue our efforts in providing a reliable and user-friendly solution. It's great to learn that respond.io has been instrumental in running your WhatsApp line for business, facilitating customer outreach at their convenience. This aligns with our goal to solve communication challenges by offering a versatile platform that supports meaningful and timely interactions with your audience. We appreciate your feedback and are here to support your business's ongoing success. If you have any suggestions or need further assistance, please don't hesitate to reach out through https://respond.io/contact. Your insights are invaluable to us as we strive to enhance our services and meet your evolving needs. ### 7. Extremely easy to use and a great support Team **Rating:** 4.5/5.0 stars **Reviewed by:** Rodrigo F. | Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2023 **What do you like best about respond.io?** We integrate respond.io after using another service (jivochat). repond.io is extremely easy to use. In our case, integration with Twilio was in 2 simple steps. Its documentation is mature, and, when I don't find a solution there, chat support in my native language (Spanish) always solves my problems. Great job! And congrats :) **What do you dislike about respond.io?** Business hours in my zone (Chile, South America) differ from business hours in respond.io-land. So, we need considerate it when we need help via chat. **What problems is respond.io solving and how is that benefiting you?** Respond.io has been a functional WhatsApp interface for our customer service department. Before respond.io, our main contact was by telephone. Now is WhatsApp and other digital channels (Facebook, Instagram, Google Business). Our operators learned how to use the platform in a few days. Respond.io has made our communications with our clients more efficient. **Official Response from Blake Chen:** > Hi Rodrigo, Thank you for kind review of respond.io! We're thrilled to hear that our processes and documentations have made life easier for you, and also also happy that you appreciate our superheroes from the Support team! While we're glad that we've made communications with your clients more efficient, we regret and fully understand the slight delay due to the difference in time zones. Having said that, the good news is that we have now expanded our Support Team who are available 24 hours 5 days a week to make sure that all your needs are met. We will continue maximizing our efforts in providing the best support for our customers. We hope that respond.io will continue serving you well in connecting with your customers! ### 8. Amazing platform and support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2023 **What do you like best about respond.io?** It is a platform that integrates most of the current functionalities that we look for in our company. Its multi-channel nature, the ability to integrate with dialogflow in such a simple and always efficient way is what we like the most. **What do you dislike about respond.io?** It's not that I don't like it, but I would love it if we can integrate AI directly, for example, with ChatGPT and Palm from Google **What problems is respond.io solving and how is that benefiting you?** All the communication that comes from the different channels (facebook, whatsapp, instagram, email, etc.) is currently being managed in respond.io, this for our company was a very big problem because we could not be aware of each channel independently . **Official Response from Blake Chen:** > Thank you for leaving a review for respond.io! We truly appreciate the time that you've taken to do so. We're thrilled to hear that our platform has proved to be efficient and simple to use. We're always releasing new updates and features, striving to serve our customers better. We're also happy to hear that we're able to solve the problem of having multiple channels in multiple places, by having it all in one place! We hope that respond.io will continue to serve you well, and help take your business to new heights! πŸ“ˆπŸš€ In terms of integrating AI into our platform, we do have plans to do so. Do check out our roadmap πŸ‘‰πŸΌ https://roadmap.respond.io/ to vote for existing features, or even request new ones! ### 9. Business Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2024 **What do you like best about respond.io?** Customer Care Agents are highly responsive. There have always been updates, and we are here for long happy with the services provided! Thank you **What do you dislike about respond.io?** The recent updated mobile app lack some features **What problems is respond.io solving and how is that benefiting you?** Professionalism, Gathering All in One **Official Response from Blake Chen:** > Thank you for your comprehensive review on respond.io. We're thrilled to hear about your positive experience with our highly responsive customer care agents and the continuous updates that keep our platform evolving. Your satisfaction and long-term happiness with our services are our top priorities. Regarding your feedback on the recent update of our mobile app, we would like to know more. Are there any specific features you are looking for? Do reach out to us. Respond.io aims to solve the challenges of managing multiple communication channels by providing an all-in-one platform that enhances professionalism and efficiency. It's great to hear that this consolidation is benefiting you, making your communication management more streamlined and effective. For any further assistance or to share more about the features you'd like to see in our mobile app, please reach out to us at https://respond.io/contact. Your insights are invaluable in helping us improve and serve you better. ### 10. Managing multiple people has never been so easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2023 **What do you like best about respond.io?** The thing that I, personally, find the most helpful is how easy is to divide the tasks between the work group. Before using respond.io managing 10 clients between 3 coworkers was a nightmare. We often stepped on each other's toes and replied multiple times to the same person. With respond.io it's really easy to just assign one person to a certain coworker and that's it. It saves a lot of time and it's really professional. **What do you dislike about respond.io?** Personally I don't find almost any downsides to respond.io. If I had to pick one it would be that sometimes sound notifications are not always instantaneous. But that's it really, aside from this "problem" (that occurs very rarely) I don't find downsides to respond.io and it's been a pleasure to work with this tool. **What problems is respond.io solving and how is that benefiting you?** I mentioned it in the section before, but it helped manage our team incredibly well. We save a lot of time and effort by having our customers assigned to certain people. Also the snippet feature helps us massively to save precious time and make our customer support much more quicker and efficient. **Official Response from Blake Chen:** > Thank you for taking the time to leave a review for respond.io! We truly appreciate it. We're thrilled to hear that respond.io has been able to help make life easier for you and your coworkers, especially when it comes to managing communications with your clients. We hope that our platform will continue to help you save time and manage your conversations efficiently, and take your business to new heights! In regards to notifications, we are constantly improving our features and we hope that our constant updates and improvements will serve you and your business well! ### 11. Extraordinary. **Rating:** 5.0/5.0 stars **Reviewed by:** Dudu M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2023 **What do you like best about respond.io?** It is an excellent service to use as it is very usefull and impacts business in the most posetive way thinkable. It is the ultimate way of communicating and making sure everything is up to par. **What do you dislike about respond.io?** When there is loadshedding I cannot access it and many clients of mine can only use this way of communication. That is the only problem, otherwise everything is 100%. **What problems is respond.io solving and how is that benefiting you?** Communication barriers were big issue now with respond.io I am happy with the turn around time. **Official Response from Blake Chen:** > Hi Dudu, thanks for taking the time to leave a review of respond.io! We truly appreciate it. We're so happy to hear that respond.io has been able to help keep everything up to par, and that our platform has made communication easy and efficient! We hope that respond.io will continue to serve you well and help take your customer support level to new heights! If you ever come across any issues at all, feel free to reach out to us: [https://respond.io/contact] ### 12. Excelent experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2024 **What do you like best about respond.io?** Updates, is easy to handle and very easy to learn. **What do you dislike about respond.io?** Little hard to serch by name or id but you get it **What problems is respond.io solving and how is that benefiting you?** Faster responce **Official Response from Blake Chen:** > Thank you for sharing your thoughts on respond.io! It's fantastic to hear that you find the platform easy to handle and learn, and that the updates are keeping it fresh and functional for your needs. We strive to make our interface user-friendly and to ensure that new features and improvements meet the evolving requirements of our users. It's great to know that respond.io has enabled you to achieve faster response times with your clients. In today's fast-paced world, the ability to respond promptly to customer inquiries can significantly enhance customer satisfaction and improve the overall effectiveness of your communication strategies. We encourage you to reach out with any further feedback or suggestions you might have at https://respond.io/contact. Your input is crucial as we continue to refine and improve our platform. Thank you for choosing respond.io, and we look forward to supporting your continued success with efficient and effective communication tools! In terms of searching by name, we would like to understand your problem better. Please feel free to reach out to us! ### 13. "Business Messaging Platform that made My Work Easy & Fast" **Rating:** 4.5/5.0 stars **Reviewed by:** MNV Harsha V. | Senior Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2023 **What do you like best about respond.io?** Team management through the platform to get a quick response to the customer and easy flow design made the best outcome towards my requirement. I also loved the user interference of the application and multiple Integrations. **What do you dislike about respond.io?** Sometimes, I feel difficulty connecting to the flows, I've made changes but those don't get reflected as quickly. It made me wait for a bit long to sync. I hope it might be due to my network issue. Not sure :( **What problems is respond.io solving and how is that benefiting you?** Multiple team responses, easy filtering, quick flow designs helped a lot to same my time to get the promotional business done. The pricing plan for this platform is also reseonable when compared to the other platforms. **Official Response from Blake Chen:** > Hi MNV Harsha V., Thank you for taking the time to leave a review for respond.io! We appreciate the time that you've taken to do so. We're thrilled to hear that our platform has been able to help you get your promotional business done with ease, and also help you get your desired outcomes through quick responses with your customers! Should you continue to experience difficulties with the Workflows, you can contact us here: [https://respond.io/contact]. We hope that respond.io will continue to serve your business well. And don't forget to check out our roadmap [https://roadmap.respond.io] to request for new features, or to vote for existing ones! ### 14. extremely easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2024 **What do you like best about respond.io?** usability, human interface and pricing.. **What do you dislike about respond.io?** everthing seems good, nothing so far.... **What problems is respond.io solving and how is that benefiting you?** marketing **Official Response from Blake Chen:** > Thanks for sharing your positive experience with respond.io! We're glad to hear the usability, human interface, and pricing have met your needs. It's great to know everything's been good so far. Delighted to see our platform supports your marketing efforts. If you have any questions or need further assistance, feel free to reach out at https://respond.io/contact. We appreciate your feedback! ### 15. Wonderful Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2023 **What do you like best about respond.io?** This is such a wonderful platform to grow my business. It's easy to understand and the support from the team is fantastic!! Thankyou to Respond.io!! **What do you dislike about respond.io?** Nothing. There's nothing negative to say about Resond.io **What problems is respond.io solving and how is that benefiting you?** I can do better marketing and therefore better the profit of my business **Official Response from Blake Chen:** > Thank you for your enthusiastic review of respond.io on G2.com! It's fantastic to hear that you find our platform wonderful for growing your business. We strive to make respond.io user-friendly and easy to understand, so knowing that this aspect resonates with you is great feedback. Moreover, the support from our team is a crucial part of our service, and we're thrilled to hear you've had a fantastic experience with them. It's equally gratifying to know that you don't have any negative aspects to highlight about respond.io. Our aim is to provide a seamless and positive experience for all our users, and your satisfaction is a testament to our efforts. Regarding the benefits of respond.io, it's excellent to learn that our platform is aiding in enhancing your marketing efforts, subsequently improving the profitability of your business. Effective marketing is key to business growth, and we're proud to be part of your success story. For any further questions, insights, or support, feel free to reach out at https://respond.io/contact. We're here to continue supporting you and your business on respond.io! ### 16. response.io really makes it easy and helps me to carry out my work activities **Rating:** 5.0/5.0 stars **Reviewed by:** fahmi p. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2023 **What do you like best about respond.io?** When replying to messages with customers, we use the AI ​​feature which is very helpful so we can quickly respond to questions and input from customers **What do you dislike about respond.io?** There is no feature to block contacts yet, so if there are customers who spam, they cannot be filtered properly **What problems is respond.io solving and how is that benefiting you?** to make it easier to respond quickly to customers so as to increase effectiveness in work **Official Response from Blake Chen:** > Thank you for taking the time to share your valuable feedback about respond.io. We are delighted to hear that our AI feature has significantly enhanced your ability to quickly respond to customer inquiries and inputs. It's our priority to offer solutions that not only simplify communication but also boost efficiency and effectiveness in your daily operations. We understand that in today's fast-paced world, timely responses are key to customer satisfaction and business success. It's gratifying to know that our platform is contributing positively to your workflow and helping you achieve better results in customer engagement. To request for new features, do check out our roadmap πŸ‘‰πŸΌ [https://roadmap.respond.io/] or even vote for existing ones! ### 17. One of the best and most complete chat and automation systems I have tried **Rating:** 5.0/5.0 stars **Reviewed by:** Stephania V. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2023 **What do you like best about respond.io?** One of the best features that makes everything possible is its Workflow system and the option to connect them with any other system via API. **What do you dislike about respond.io?** One of the things that can be a downside is that when creating very large workflows, the performance of the resources is affected by the slowness of the page. **What problems is respond.io solving and how is that benefiting you?** In customer service follow-up, this allows us to detect failures and refine the protocols established by the company. **Official Response from Blake Chen:** > Thank you for your excellent comment about respond.io. We appreciate the time you have taken to do so. We are glad to know that respond.io has been able to help you organize your messages across multiple platforms. We are also delighted to know that our wide range of features is being appreciated. We hope that respond.io continues to provide you with good service and helps you take your business to new horizons. ### 18. Best for chat, data presentation and productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Ajay S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about respond.io?** I am using as user to chat with clients, respond is best for productivity , very easy to use interface, and for clear data, stats presentation. **What do you dislike about respond.io?** Some time lags. Else this best. Also its keeps updating in very short period which i dont like. **What problems is respond.io solving and how is that benefiting you?** It connects me with clients and provides various tools and features that very important for customer satisfaction and growth of business. **Official Response from Blake Chen:** > Hi Ajay, thank you for taking the time to leave a review for respond.io. We truly appreciate it! We're so happy that respond.io has been able to help you in so many ways, especially in terms of productivity and data. We are always updating and improving our platform to provide even more satisfaction for our customers. We hope that respond.io will continue to serve you and your business well, and help take your business to new heights! Should you ever encounter any issues, don't hesitate to reach out to us here: [respond.io/contact] ### 19. I am very satisfied using respon.io. easy to manage the team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2024 **What do you like best about respond.io?** many facilities provided. among platforms that help manage teams **What do you dislike about respond.io?** improvements in terms of labels . create a label like whatapps **What problems is respond.io solving and how is that benefiting you?** in terms of management team **Official Response from Blake Chen:** > Thank you for sharing your positive feedback on respond.io via G2.com. It's great to hear that our platform's many facilities and team management features are meeting your needs effectively. Our goal is to make team collaboration and communication as seamless as possible, and it sounds like we're on the right track with your experience. Your suggestion for improvements in terms of labels, specifically creating a label system similar to WhatsApp, is very valuable. We constantly strive to enhance our platform based on user feedback. Your idea will be considered as we continue to evolve and tailor our features to better suit our users' needs. Respond.io is designed to solve the complexities of team management and communication, especially in a multi-channel environment. It's rewarding to know that this is benefiting your team management processes. Streamlining communication and improving collaboration efficiency are key benefits we aim to provide. For any further suggestions or assistance, please feel free to reach out to us at https://respond.io/contact. Your insights and experiences help us continue to improve and adapt to our users' evolving needs. ### 20. excellent, it is usually very practical **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2024 **What do you like best about respond.io?** your templates and the variation of social networks. **What do you dislike about respond.io?** your mobile application has some errors **What problems is respond.io solving and how is that benefiting you?** in general it is good **Official Response from Blake Chen:** > We're pleased to hear that you appreciate the templates and the variety of social media integrations available on respond.io. These features are designed to offer flexibility and reach, enhancing your communication strategies. We apologize for the issues you've encountered with our mobile application. We are actively working to resolve these errors to provide a more reliable and seamless mobile experience. It's great to know that you find respond.io generally beneficial. We're committed to ensuring that our platform continues to meet your needs effectively. Thank you for your feedback. If you have any more issues or suggestions, please feel free to contact us at https://respond.io/contact. We're here to help and ensure respond.io supports your communication goals effectively! ### 21. Convinience **Rating:** 5.0/5.0 stars **Reviewed by:** Max t. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2023 **What do you like best about respond.io?** It can set our own templates which will be very efficient when sending message to customers and it can access to all those social medias out there which will get more potential customers **What do you dislike about respond.io?** Someotimes it will bugged out at tje first place like didt show out whose incharge for the specific message but after i refresh it it shows out not really a matter but more like a bug that can be fix **What problems is respond.io solving and how is that benefiting you?** It is solving the convinient of i dont have to look one by one in the social media to reply customers i can just directly message the customers **Official Response from Blake Chen:** > Hi Max, thank you for taking the time to leave a review of respond.io. We truly appreciate it! We're thrilled to hear that respond.io has been efficient in helping you communicate with your customers, and that it helps you acquire even more potential customers as well! We hope that our platform will continue to serve you well and help take your business to new heights! In terms of bugs, we're constantly improving our product and features. If you ever encounter any issues, do reach out to us here: [respond.io/contact] ### 22. Excellent product with excellent support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2023 **What do you like best about respond.io?** The software works great and keeps being improved with extra channels, good how-to videos and manuals and direct support. **What do you dislike about respond.io?** The price might be a bit steep at first, and it has a bit of a learning curve. If you're alone to set it up and completely new to it, it might take some time to fully grasp its possibilities. **What problems is respond.io solving and how is that benefiting you?** We use respond.io for helpdesk purposes for 3 different software that we offer our clients. They can connect to us through different channels such as Whatsapp, facebook messenger or a chat plugin on our website. There are many more options but our clients mainly use these three. **Official Response from Blake Chen:** > Thank you for your review on respond.io! We truly appreciate the time that you've taken to do so. We're thrilled to hear that our platform has been able to serve you well! We're also so grateful for the shoutout to our heroes from the Support Team. If you ever come across any issues with setting up, don't hesitate to contact us at πŸ‘‰ https://respond.io/contact so that we can further assist you. We hope that respond.io will continue to serve you well! ### 23. Superb Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2024 **What do you like best about respond.io?** Jade from Respond.io is super helpful! She proactively clarifies everything and provides many relevant links to back up her explanation. 5 stars to her! **What do you dislike about respond.io?** I don't see any problem at all. It's a great product with a great team! **What problems is respond.io solving and how is that benefiting you?** Timely respond to my customer inquiries. **Official Response from Blake Chen:** > Thank you for your kind review and for taking the time to share your positive experience with respond.io, especially highlighting Jade's exceptional support. We're thrilled to hear that Jade's proactive approach and thorough explanations, backed by relevant resources, have significantly contributed to your satisfaction with our service. It's feedback like yours that inspires our team to maintain high standards of support and service. We're equally pleased to know that you haven't encountered any issues with our platform. Our team works diligently to ensure respond.io remains a seamless and effective solution for our users, and it's rewarding to see this reflected in your experience. Your insight on how respond.io has improved your ability to respond timely to customer inquiries underscores the core of what we aim to achieve - enhancing communication to foster better customer relationships. It's great to hear that our platform is benefiting your operations in such a crucial area. We're committed to continuous improvement and value any further feedback you may have on how we can make your experience even better. Please feel free to reach out to us anytime at https://respond.io/contact if you have any suggestions or need further assistance. Thank you once again for your support and for recognizing the efforts of our team members like Jade. We look forward to continuing to serve you with the same level of dedication and excellence. ### 24. I use Respond I.O on a daily basis, to communicate effectively with clients. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about respond.io?** I like the built-in AI assist. It's intuitive, and very helpful in tailoring responses. **What do you dislike about respond.io?** I would like to see the addition of a method, to delete messages, sent in error. **What problems is respond.io solving and how is that benefiting you?** Respond I.O. provides, a way to communicate, and problem-solve issues with the client. Without direct telephonic, or voice conversation. It provides a more time-effective method, to solve the issue. **Official Response from Blake Chen:** > Thanks for sharing your feedback on respond.io! It means a lot to us. We're happy to hear that our platform has been able to serve you well in terms of communication and problem-solving with your clients! We hope that respond.io will be able to help take your business to new heights πŸ“ˆ For new features, do check out our roadmap πŸ‘‰ https://roadmap.respond.io/ to request new features or even vote for upcoming ones! ### 25. A game changer for our company with a few flaws. **Rating:** 3.5/5.0 stars **Reviewed by:** Bas V. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2023 **What do you like best about respond.io?** The workflow builder has been amazing. We managed to build a fully automatic workflow within a couple of hours. It made automation for our agency easy and straightforward. **What do you dislike about respond.io?** The mobile app is something I really dislike about respond.io, I get logged out automatically after a couple days and need to sign-in again. A FaceId function could fix this easily to keep it secure and easy to manage. The app in general is just a bit buggy with delayed messages and notifications not functioning properly. **What problems is respond.io solving and how is that benefiting you?** We use respond.io for our marketing agency. We onboard new clients automatically with our onboarding automation. If human input is necessary, one of our team members can easily take over and assist the client. **Official Response from Blake Chen:** > Thank you for your wonderful feedback! We're thrilled to hear that you love our Workflows automation feature and find respond.io useful for your business. Good news! We have mobile app improvements planned on our roadmap [https://roadmap.respond.io]. So stay tuned for the update! In the mean time, feel free to contact us here https://respond.io/contact should you have any questions, we'll assist you the best we can. ### 26. Easy and friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Roger R. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2023 **What do you like best about respond.io?** It has a stable connection and is a user-friendly platform **What do you dislike about respond.io?** I have no negative comments about the platform **What problems is respond.io solving and how is that benefiting you?** respond.io has helped the company maintain effective communication with our users, allowing us to resolve their requirements promptly. **Official Response from Blake Chen:** > Hi Roger, thank you for your review on respond.io! We're really happy to hear that our platform has helped you and your company maintain effective communication among your users as well as in resolving requirements in an efficient manner.! We hope that respond.io will continue to serve you well and help take your business to new heights ### 27. One of the bes **Rating:** 5.0/5.0 stars **Reviewed by:** Raul T. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2023 **What do you like best about respond.io?** It has been a live saver for me and the company. We are always in touch with the customers through all the channels, 24 hours and the new App it is very convenient! **What do you dislike about respond.io?** One of the downsides is the automatic responses. Customizing it has not been easy because it is always pending approval. Otherwise it is a great tool for the company. **What problems is respond.io solving and how is that benefiting you?** The main benefit has been the 24-hour communication with all our customers and the possibility to assign conversations to different partners. It is an excellent tool for us. **Official Response from Blake Chen:** > Hi Raul, Thank you for taking the time to leave a stellar review of respond.io! We're thrilled to hear that our platform has been able to "save a life" 😁 We do hope that you will continue to find value in our platform and that we are able to continue providing excellence for you and your customer experience! Should you encounter an issues with automatic responses, feel free to contact us at [https://respond.io/contact]! ### 28. It was a very special and highly technical experience **Rating:** 5.0/5.0 stars **Reviewed by:** mostafa r. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2023 **What do you like best about respond.io?** Speed of response and ease of moving between conversations **What do you dislike about respond.io?** It asks me to log back in sometimes and I have trouble remembering the password **What problems is respond.io solving and how is that benefiting you?** Follow up on the problems of the company’s customers and help them solve them **Official Response from Blake Chen:** > Hi Mostafa, Thank you for your review on respond.io! We truly appreciate the time that you've taken to do so. We're so happy to hear that our platform has been able to help you navigate between your conversations with ease, and that you're able to help solve your customers' problems in a more efficient way. We hope that respond.io will continue to serve you well in this regard. For new features, do head over to our roadmap πŸ‘‰πŸΌ https://roadmap.respond.io/ to request new features, or even vote for existing ones! ### 29. Excellent experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2023 **What do you like best about respond.io?** The great capacity to manage a lot of information in just one place. The workflows are very easy to manage. Great platform **What do you dislike about respond.io?** Sometimes the server is down and it crashes. **What problems is respond.io solving and how is that benefiting you?** big number of clients request **Official Response from Blake Chen:** > Thank you for your detailed review on respond.io, highlighting both the positives and areas for improvement. It's great to hear that our platform's ability to manage a large amount of information in one place and the ease of managing workflows are features that stand out to you. We strive to make our platform as user-friendly and efficient as possible, so it's rewarding to know that these aspects are making a significant impact. Regarding your concern about occasional server downtime and crashes, we sincerely apologize for any inconvenience this has caused. We are continuously working on improving our server stability and performance to ensure a smoother, more reliable experience for our users. In terms of solving the problem of handling a large volume of client requests, it sounds like respond.io is effectively aiding in streamlining your client communication and management processes. This is exactly what we aim to achieve - helping businesses like yours manage client interactions more effectively and efficiently. For any further assistance or to share more feedback, please feel free to reach out to us at https://respond.io/contact. We're always looking to improve and your insights are invaluable in this process. ### 30. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Rowan S. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2023 **What do you like best about respond.io?** it helps me contact with all my customer **What do you dislike about respond.io?** all the chats appears to all the deparment **What problems is respond.io solving and how is that benefiting you?** i cant see any problem need to be solved **Official Response from Blake Chen:** > Thank you for your review on respond.io! We appreciate the time that you've taken to do so. We hope that our platform will continue to serve you well and help take your business to new heights πŸš€πŸ“ˆ Should you encounter any issues, don't hesitate to contact us at πŸ‘‰πŸΌ https://respond.io/contact so that we can further assist you! ### 31. Messaging platform for everybody (Let's connect) **Rating:** 5.0/5.0 stars **Reviewed by:** Wilbur J. | Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2023 **What do you like best about respond.io?** Respond io is a cloud - based solution on where the data is safe. I really love it, it serves as a means of communication on where most businesses can send their messages and files in a safe way. It is a new face of interaction. **What do you dislike about respond.io?** None. It is a truly amazing platform, especially for those businesses out there. If you wanted you data or any confidential matter to become safe, Respond io is the best platform to use. I strongly recommend this application. **What problems is respond.io solving and how is that benefiting you?** When you're in a business Respond io is the best for direct communication with your clients. It provides help desk support to their clients who use the software. It's actually help me communicating with my customer without minding about unecessary loss of data and in a secure way. **Official Response from Blake Chen:** > Hi Wilbur, Thank you so much for your feedback of respond.io! We truly appreciate your kind words and the time that you've taken to do so. We're thrilled to hear that our platform has been able to help you connect with your customers and in safe manner. We're also so happy that you're satisfied with the heroes from our Support Team! We hope that respond.io will conitnue to serve you well as we continue to grow. Don't forget to check out our roadmap [https://roadmap.respond.io/] where you can request for new features and even vote for upcoming ones! ### 32. GOOD SYSTEM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about respond.io?** THE WAY WE COMMUNICATE WITH THE CLIENT **What do you dislike about respond.io?** THE DURATION TIME OF THE CHAT 24 HOURS **What problems is respond.io solving and how is that benefiting you?** DO NOT DUPLICATE CLIENTS **Official Response from George Wong:** > Thank you for your positive feedback about our communication system! We are glad to know that you appreciate how we help you connect with your customers. We understand your concern about the chat duration and are constantly working to improve response times. Our goal is to streamline communication and avoid client duplication. We value your opinion and are here to assist you further. ### 33. Efficient Messaging Made Easy with Respond.io **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2023 **What do you like best about respond.io?** One of the standout features of Respond.io is its intelligent automation capabilities. With its advanced chatbot builder, you can create custom chatbots that can help automate your conversations and provide instant answers to common questions. This not only saves you time and resources but also ensures that your customers receive prompt and efficient service. The user interface of Respond.io is intuitive and user-friendly, making it easy to navigate and use. The platform is also highly customizable, allowing you to tailor it to your specific business needs and branding requirements. **What do you dislike about respond.io?** While the platform is user-friendly, it has a wide range of features and customization options that can be confusing for those who are not familiar with it. This may make it challenging for businesses with limited technical expertise to fully leverage the platform's capabilities. While Respond.io offers robust automation capabilities, some users may find that the chatbots created using the platform lack the level of personalization and customization that they need. This may make it challenging for businesses to fully automate their messaging workflows and provide the level of customer service that their customers expect. **What problems is respond.io solving and how is that benefiting you?** Respond.io is solving messaging and customer service problems for businesses by providing an all-in-one messaging platform that centralizes conversations, automates workflows, and provides real-time analytics. With its advanced automation capabilities and team collaboration features, Respond.io allows businesses to streamline their messaging workflows, improve their response times, and deliver a better customer experience. By offering a range of integrations with multiple messaging channels, Respond.io enables businesses to manage their conversations in one place, preventing messages from slipping through the cracks. The platform's real-time analytics and reporting features allow businesses to track and analyze their messaging performance, identify trends, and make data-driven decisions. **Official Response from Blake Chen:** > Thank you for your wonderful feedback! We're thrilled to hear that you love our Workflows automation feature and find respond.io useful in managing all customer communication on one platform. We have incorporated a range of powerful tools and features on our platform to provide our customers with the most comprehensive and intuitive experience possible. Should you need assistance with our platform, do speak to us here https://respond.io/contact and we'll assist you the best we can. ### 34. Good Chat Product for Start-ups **Rating:** 3.5/5.0 stars **Reviewed by:** Zoyeb B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2023 **What do you like best about respond.io?** Respond.io is easy to integrate for a startup and the interface requires very little training for chat support agents to grasp and get started on the job. The pricing model per contact slabs was revolutionary. **What do you dislike about respond.io?** Respond.io workflows break often. The analytics needs to be hosted on third party products. The web chat interface has poor UI. Overall as the company and processes mature the product appears to lag in certain requirements as expected. **What problems is respond.io solving and how is that benefiting you?** Respond.io is helping route chats between teams and is able to bring together email, web and WhatsApp support in one place. Multiple operations teams are using it for their various business streams. This is helping keep support costs low and conversational ability high. **Official Response from Blake Chen:** > Thank you for sharing your feedback on respond.io. We are glad that your team finds it easy to learn and use the platform. For Webchat Widget, we have great news for you! We've recently launch a great alternative call Growth Widgets, where you can display single or multichannel chat widget on your website. For more info, check out our changelog here. As for Workflows and analytics, do speak to us here https://respond.io/contact as we would love to better understand the issues. ### 35. Game changing software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about respond.io?** The AI assist function! Setup was easy and their customer service is greaty! **What do you dislike about respond.io?** No automatic AI chat bot - YET! Cant wait for this feature! **What problems is respond.io solving and how is that benefiting you?** It allows me to give consistent feedack to my customers regarding our projects. **Official Response from Blake Chen:** > Thank you for your positive feedback on respond.io, especially our AI assist function and customer service. It's wonderful to hear that our platform is helping you provide consistent feedback to your customers. Your satisfaction and anticipation for future features motivate us to keep enhancing our services. Stay tuned for more updates! Or visit our roadmap to see what's coming πŸ‘‰πŸΌ [https://roadmap.respond.io/] ### 36. Great tool for customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2023 **What do you like best about respond.io?** It's a great tool we have integrated with WhatsApp & other apps and we can track & support our customers with ease. Our team really like the easy-to-use dashboard & convenience at which we can connect with our end customers. **What do you dislike about respond.io?** They should introduce a mobile app, as it would be very easy & handy for our support staff to manage customers on the go. Additionally, there is some opportunity to improve setting up workflows. **What problems is respond.io solving and how is that benefiting you?** We are able to connect with customers on multiple channels and all conversations can be managed on single dashboard, it becomes easy for our team to manage it. **Official Response from Blake Chen:** > Thank you for taking the time to leave a review on respond.io! We truly appreciate it. We're so happy to hear that our platform has been able to help you track and support your customers efficiently. We're also glad that our UI and dashboard has proven to be a seamless experience for you! We actually do have a mobile app! You can find out more details here: https://help.respond.io/l/en/mobile-app/installing-respondio-mobile-app Should you encounter any issues, don't hesitate to contact us at πŸ‘‰πŸΌ https://respond.io/contact so that we can further assist you. We hope that respond.io will continue to serve you well and help take your business to new heights πŸš€πŸ“ˆ ### 37. that is actually quite interested to use and contact around whoever around your business. **Rating:** 5.0/5.0 stars **Reviewed by:** saif a. | Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2023 **What do you like best about respond.io?** Best part i can tell that its the very useful and productive software ,where we can can accelerate our buisness. if your buisness is global then i will suggest this software to mangae your customer interest. **What do you dislike about respond.io?** Time limit of 24hrs is most challenging part to get back to my users who are interested . we the user will suggest to rectify thios or advise on that option to work effectively . **What problems is respond.io solving and how is that benefiting you?** 24 hrs limit **Official Response from Blake Chen:** > Hi Saif, Thank you for taking the time to leave a review for respond.io! We truly appreciate it. We're so happy that respond.io has been able to help accelerate your business in a fast and efficient manner! We hope that our platform will continue to serve you well and help take your business to new heights. For additional features, do check out our roadmap πŸ‘‰πŸΌ [https://roadmap.respond.io/] to request for your own, or even vote for existing ones! ### 38. Just checking a good option for messaging app **Rating:** 4.0/5.0 stars **Reviewed by:** Alfredo C. | Regional Territory Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2023 **What do you like best about respond.io?** So far it's been an interesting platform which connects with several channel to message with clients, prospect and more, good option for messaging. It's a better option in compare to others. **What do you dislike about respond.io?** There's nothing so far, in fact something not hard to use, I didn't find anything wrong and to improve or make a better experience maybe it can be used in mobile, I'll check **What problems is respond.io solving and how is that benefiting you?** Automates and integrates messaging channels, we realized the benefits of using this kind of app it's easier than doing it manually, increased of scalability x10 **Official Response from Blake Chen:** > Hi Alfredo, Thank you for your feedback of respond.io! We truly appreciate the time you've taken to do so. We're thrilled to hear that our platform has served you well in automating and integrating your messaging channels. We hope that respond.io will cotinue to serve you well! For features you'll like to see on our platform, do upvote or request them on our roadmap [https://roadmap.respond.io]. We place a high value on the input of our users in our decision-making process for any new features and updates. ### 39. very proficiently **Rating:** 5.0/5.0 stars **Reviewed by:** basma s. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2023 **What do you like best about respond.io?** very easy to use all is the best app and use to used idont have any dislike about app **What do you dislike about respond.io?** all is the best app and use to used idont have any dislike about app **What problems is respond.io solving and how is that benefiting you?** All customers are communicated quickly, professionally, easily and responsivelyΩ„Ψ§ **Official Response from Blake Chen:** > We truly appreciate you taking a moment to review us on respond.io! We're happy to hear that you have found our platform easy to use. We hope that respond.io will continue to serve you well and help elevate your business πŸ“ˆ ### 40. Convenience Chat Support Ever **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2023 **What do you like best about respond.io?** This is very convenience support tool we used ever since we started. Before we use sms, whatapps but this respond io was very usefull and user friendly. **What do you dislike about respond.io?** So far on my experience on this respond io. I like everything designed on it. So I can't say any dislike because as i understand from the time we subscribe up to now there's a lot of improvement here. **What problems is respond.io solving and how is that benefiting you?** We have an issue on Contact Center Support hence, this Respond io resolved our issue. Because majority of Filipinos uses viber rather thank whatapps. So Viber is preferably used which serve as big help to our local support here in Phils. **Official Response from Blake Chen:** > Hello, Thank you for your stellar review of respond.io! We truly appreciate the time you've taken to do so. We're so thrilled to hear that our platform has been able to help your business grow! As we release regular updates, our platform will only continue to make your life even easier. We hope that respond.io will continue to serve you well and help take your business to new heights! ### 41. Easy to use, efficient and a saving grace for our business in terms client engagement and the sales. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about respond.io?** The vast amounts of contacts you can keep. Also the intergrations are amazing. It has come to point that we do not only use to attract clients, but it also speeds up internal processes. **What do you dislike about respond.io?** Adding a contact could be made easy. I find it to be longer than it should. **What problems is respond.io solving and how is that benefiting you?** Lead management, we can qualify a lot faster. Communicating to clients that are abroad, so it is borderless. Accessing various social media platforms to increase reachability of our leads. **Official Response from Blake Chen:** > Thank you for your review of respond.io! We appreciate the time that you've taken to do so. We're so happy to hear that respond.io has been able to help you and your business in multiple ways, especially in terms of our integrations as well as speeding up internal processes. We hope that our platform will continue to serve you well and help communicate with your clients efficiently, and help take your business to new heights! To request for new features, do check out our roadmap [roadmap.respond.io], or even vote for existing ones! ### 42. Awesome customer service and Great User interface **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2023 **What do you like best about respond.io?** friendly Customer service, easy to usee **What do you dislike about respond.io?** i hope responds.io has feature for CRMmm **What problems is respond.io solving and how is that benefiting you?** i have many channel to communicate my client, responds.io simplify all my communication with client on 1 dashboards **Official Response from Blake Chen:** > Thank you for your feedback on respond.io. We're glad our friendly customer service and ease of use are meeting your needs! To request new features, do check out our roadmap πŸ‘‰πŸΌ https://roadmap.respond.io/ or even vote for existing ones! It's great to hear our platform simplifies client communications through a unified dashboard. We value your input and are committed to continuous improvement. ### 43. Works for the entire team! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about respond.io?** Respond has been a great addition to our workflow because it connects our teams and allows us to direct the right lead to the right person. It also seamlessly connects our platforms so customer service agents don't have to monitor them separately, saving us lots of time! **What do you dislike about respond.io?** It would be good if we were able to attach image snippets directly to the quick replies. They are currently separate. **What problems is respond.io solving and how is that benefiting you?** Helps us to manage cross-channel communications and tasks. **Official Response from Blake Chen:** > Your feedback on respond.io is invaluable to us. Thank you! We're thrilled to hear that our platform has been able to help your team manage cross-channel communications and tasks, seamlessly! We hope that respond.io will continue to be part of your workflow and help take your business to new heights πŸ“ˆ In terms of new features, do check out our roadmap πŸ‘‰ https://roadmap.respond.io/ to request new features or even vote for upcoming ones! ### 44. Omni chanel messaging app **Rating:** 4.0/5.0 stars **Reviewed by:** Ariff H. | Branch Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2023 **What do you like best about respond.io?** Easy to use omni channel messaging tools.can integrate well with whatsapp business.very good crm tools for responding towards customer faq.the contact and chat management let team member to quickly reply customer faq **What do you dislike about respond.io?** I do find it is sometimes slow but it is not a big problem.maybe later version will improve on that **What problems is respond.io solving and how is that benefiting you?** I work in retail.in a small team member.this was helpful as everyone will get notified about any issues with customer communication management.at the same time its cheap **Official Response from Blake Chen:** > Hi Ariff, Thank you so much for your kind response of respond.io! We truly appreciate the time you've taken to do so. We're thrilled to hear that our software has been useful in helping you connect with your customers. We strive to provide the best value in terms of customer communication and hope that respond.io will continue to serve your business well! Our team has recently expanded and we are now releasing multiple features quarterly. We place a high value on the input of our users in our decision-making process for any new features and updates. For features you'll like to see on our platform, do upvote or request them on our roadmap! [https://roadmap.respond.io] ### 45. Control the conversations **Rating:** 5.0/5.0 stars **Reviewed by:** Antia A. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2023 **What do you like best about respond.io?** Have control and monitoring of Whatsapp conversations **What do you dislike about respond.io?** Its price in dollars is somewhat expensive for Latin American countries. **What problems is respond.io solving and how is that benefiting you?** Being able to use multiple WhatsApp accounts makes our lives easier because the sales team has to focus on a single tool. **Official Response from Blake Chen:** > Thank you for your excellent comment about respond.io. We appreciate the time you have taken to do so. We are glad to know that respond.io has been able to help you organize your messages across multiple platforms. We are also delighted to know that our wide range of features is being appreciated. We hope that respond.io continues to provide you with good service and helps you take your business to new horizons. ### 46. Centralized Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Raymond T. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2023 **What do you like best about respond.io?** Respond.io combines various messaging channels, such as WhatsApp, Facebook Messenger, and WeChat, into a single unified platform so Businesses can engage with customers across multiple messaging channels simultaneously. **What do you dislike about respond.io?** Dependence on Messaging Platforms: Respond.io heavily relies on messaging platforms such as WhatsApp, Facebook Messenger, WeChat, etc., for communication. If there are any technical issues or changes in the policies or availability of these messaging platforms, it could impact the functionality and accessibility of Respond.io. **What problems is respond.io solving and how is that benefiting you?** Team Collaboration: Respond.io enables collaborative team management, allowing multiple agents to work together on tech support cases.Our support agents can share information, assign tasks, and collaborate in real-time, leading to quicker resolution times and improved customer service. **Official Response from Blake Chen:** > Hi Raymond, Thank you for your stellar review of respond.io! We truly appreciate the time you've taken to do so. We're so happy to hear that our platform has been able to help you engage customers across multiple channels simultaneously! We're also thrilled to know that your agents have been able to utilize our features for quicker resolution times and ultimately improve customer service. As for the dependence on messaging platforms, we are constantly updated with these platforms' policies and changes in general. If you happen to encounter any problems, feel free to reach us at [https://respond.io/contact]! We hope that respond.io will continue to serve you well and provide the best customer experience for your business! ### 47. The best platform to mange income channels in one place **Rating:** 5.0/5.0 stars **Reviewed by:** Waleed T. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2023 **What do you like best about respond.io?** The whatsapp intgration is great feature **What do you dislike about respond.io?** the AI feature I don't know how to use it **What problems is respond.io solving and how is that benefiting you?** having all our inbound channels in one place and connect them with our crm **Official Response from Blake Chen:** > We're grateful for your review on respond.io! Thanks for taking the time. We're happy to hear that you've been able to utilize our WhatsApp integration features. In terms of AI, feel free to reach out to us πŸ‘‰ https://respond.io/contact so that we can further assist you! We hope that respond.io will continue to serve you well and help elevate your customer communications game πŸ“ˆ ### 48. Simplicity and practicality in using the platform **Rating:** 5.0/5.0 stars **Reviewed by:** JuliΓ‘n E. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2023 **What do you like best about respond.io?** Respond.io allowed us to reach all our customers through multiple channels in a truly effective way. **What do you dislike about respond.io?** That it is not possible to loop or launch a workflow from another effectively **What problems is respond.io solving and how is that benefiting you?** Unify communication channels with my clients **Official Response from Blake Chen:** > Hi JuliΓ‘n, Thank you for your review on respond.io! We truly appreciate the time you've taken to do so. We're so happy to hear that our platform has been able to help you reach your customers in an effective manner! We hope that respond.io will continue to serve you well and help take your business to new heights πŸ“ˆ In terms of workflows, do reach out to us πŸ‘‰ https://respond.io/contact should you encounter any roadblocks. We would be happy to assist you! ### 49. Great Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2023 **What do you like best about respond.io?** We run our level 1 support off Respond, great software that is always innovative and cutting edge. Just works **What do you dislike about respond.io?** That the full AI is not implemented yet. **What problems is respond.io solving and how is that benefiting you?** Consolidating out multiple channels of communication. **Official Response from Blake Chen:** > Thank you for taking the time to leave a review on respond.io! We truly appreciate it. We're happy to hear that our platform has been working great for you! We hope that we can continue to serve you well and help take your business to new heights πŸ“ˆ For new features, do check out our roadmap πŸ‘‰ https://roadmap.respond.io/ to request new features or even vote for upcoming ones! ### 50. Easy to use, a lot and strong features. **Rating:** 5.0/5.0 stars **Reviewed by:** Norman R. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2023 **What do you like best about respond.io?** Easy to use, many features, contact, metrics and group configurations for all the team. The user interface is clear; chats have many options to keep track of customers. Tech support is responsive and always ready to attend. **What do you dislike about respond.io?** Sometimes, problems or maintenance tasks are long and don't allow the team to continue with work, but this is rare. We used to have problems with 360dialog API but got resolved in a few days. **What problems is respond.io solving and how is that benefiting you?** Respond.io makes repetitive tasks faster and more efficient. You can add images, documents and files in a library available for all the users. The software can handle a lot of conversations at the same time. **Official Response from Blake Chen:** > Hi Norman, Thank you so much for your stellar review of respond.io! We truly appreciate the time you've taken to do so. We're thrilled to hear that our platform has been able to meet your team's needs in keeping track of your customers. We're also so happy to hear you show some love for the superheroes in our Support Team! While we're happy to hear that slow maintenance tasks are rare, feel free to contact us at [https://respond.io/contact] should you continue to experience this. We hope that respond.io will continue to serve your business well and continue enhancing your business's customer experience! ## respond.io Discussions - [Respond.io support is always available, but AI agent activation and workflow fit are issues](https://www.g2.com/discussions/respond-io-support-is-always-available-but-ai-agent-activation-and-workflow-fit-are-issues) - 1 comment, 2 upvotes - [Is respond IO safe?](https://www.g2.com/discussions/is-respond-io-safe) - 2 comments - [What does respond io do?](https://www.g2.com/discussions/what-does-respond-io-do) - 2 comments - [View respond.io pricing details and edition comparison](https://www.g2.com/products/respond-io/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+23%3A36%3A49+-0500&secure%5Bsession_id%5D=5c75bc0c-cbb0-4b63-92c9-913dd63f6387&secure%5Btoken%5D=766f271ef2a44e8f6978f6ad82ca81303e27b81afa3021ec3ee60ae60953f4ed&format=llm_user) ## respond.io Integrations - [ChatBot](https://www.g2.com/products/chatbot/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - [Cliniko](https://www.g2.com/products/cliniko/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GPT for Work](https://www.g2.com/products/gpt-for-work/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Keap](https://www.g2.com/products/thryv-keap/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Meta](https://www.g2.com/products/meta-ai-meta/reviews) - [Meta AI App](https://www.g2.com/products/meta-ai-app/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Odoo CRM](https://www.g2.com/products/odoo-crm/reviews) - [Odoo ERP](https://www.g2.com/products/odoo-odoo-erp/reviews) - [Planyo Online Booking System](https://www.g2.com/products/planyo-online-booking-system/reviews) - [Plato](https://www.g2.com/products/plato/reviews) - [Revenue Hub](https://www.g2.com/products/revenue-hub/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [SAP HANA Cloud](https://www.g2.com/products/sap-hana-cloud-2025-10-01/reviews) - [Street.co.uk](https://www.g2.com/products/street-co-uk/reviews) - [Supabase](https://www.g2.com/products/supabase-supabase/reviews) - [Teachworks](https://www.g2.com/products/teachworks/reviews) - [Telnyx Voice AI Agents](https://www.g2.com/products/telnyx-voice-ai-agents/reviews) - [TikTok Ads](https://www.g2.com/products/tiktok-ads/reviews) - [Voximplant](https://www.g2.com/products/voximplant/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## respond.io Features **Channels** - Multi-Channel Coverage - Open Listening **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Design** - Communications Strategy Development - Personalization - Inbound Identification - Regulatory Compliance **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Generative AI** - AI Text Summarization **Generative AI** - AI Text Summarization ## Top respond.io Alternatives - [Wati](https://www.g2.com/products/wati/reviews) - 4.6/5.0 (483 reviews) - [SleekFlow](https://www.g2.com/products/sleekflow/reviews) - 4.6/5.0 (200 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,732 reviews)