--- title: respond.io Reviews meta_title: 'respond.io Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 517 reviews by the users' company size, role or industry to find out how respond.io works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 517 scale: '5' date_modified: '2026-08-03' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # respond.io Reviews **Vendor:** respond.io **Category:** [Conversational Support Software](https://www.g2.com/categories/conversational-support) **Average Rating:** 4.8/5.0 **Total Reviews:** 517 ## About respond.io Respond.io is a customer conversation management software designed to help B2C businesses generate more leads and maximize revenue over chat, calls, and emails from one place. Purpose-built to turn conversations into business results, respond.io unifies key channels like WhatsApp, TikTok, and Instagram in a single inbox with AI-powered automation, lead management, CRM integrations, and comprehensive reporting to accelerate growth—all with 99.999% uptime for peace of mind. 10,000+ businesses trust respond.io to power conversations that drive real business results. ## respond.io Pros & Cons **What users like:** - Users appreciate the **ease of use** of respond.io, finding it simple and seamless for their operations. (98 reviews) - Users praise the **excellent customer support** by respond.io, noting responsiveness and helpful assistance in utilizing the platform. (51 reviews) - Users find the **support team incredibly helpful** , providing prompt assistance for a smooth service experience. (46 reviews) - Users praise the **easy setup** of respond.io, highlighting intuitive design and helpful onboarding for effective implementation. (34 reviews) - Users appreciate the **excellent integrations** of respond.io, enhancing workflow efficiency and organization across multiple channels. (33 reviews) - Users value the **seamless integration** of respond.io with multiple platforms, enhancing their daily communication and support. (29 reviews) - Users value the **easy integrations** of respond.io, enhancing omni-channel messaging and streamlining customer communication effectively. (27 reviews) - Automation (26 reviews) - Time-saving (23 reviews) - Features (22 reviews) **What users dislike:** - Users feel that Respond.io lacks essential **pipeline features** , prompting some to switch to alternative platforms for better functionality. (18 reviews) - Users face **messaging issues** with respond.io, noting problems with syncing, editing messages, and delayed replies. (15 reviews) - Users find the platform **expensive** , particularly for growing businesses, and suggest improvements in pricing and features. (14 reviews) - Users find the **limited chat functionality** of respond.io insufficient, lacking essential features like pipelines and message management. (10 reviews) - Users find it frustrating that **template issues** limit customization and hinder responsiveness in conversations on respond.io. (8 reviews) - Buggy Features (7 reviews) - Call Issues (7 reviews) - Insufficient Information (7 reviews) - Learning Curve (7 reviews) - Limited Features (7 reviews) ## respond.io Reviews ### 1. good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2024 **What do you like best about respond.io?** We can work in shifts without the need for a single person with a phone inside the office **What do you dislike about respond.io?** Is it possible to add a service for unanswered messages that appear with a filter on their own? **What problems is respond.io solving and how is that benefiting you?** Do not force a single employee to be present. Any employee who is present can open and work **Official Response from George Wong:** > Thank you for your positive feedback! We’re thrilled to hear that respond.io is helping your business function remotely. We appreciate your note about unanswered messages—you’re welcome to follow our product roadmap to explore, vote on, or request new features: https://roadmap.respond.io/feature-request/p/messages-filter-conversations-by-unread-and-unreplied-messages We’re committed to enhancing your experience and look forward to continuing to support your success! ### 2. respond.io is an excellent multichannel tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about respond.io?** The configuration of each channel, the definition of workflows in its design tool is very easy, the tool integrates AI in a simple way. Excellent Tool!!!! **What do you dislike about respond.io?** The relationship between conversations (channels like WhatsApp), the number of users, and the issue of the contact limit that requires a license change. **What problems is respond.io solving and how is that benefiting you?** Contact with customers for support at our service center **Official Response from George Wong:** > Thank you for your positive comment! We greatly appreciate your kind words and are glad to know that respond.io has been so useful for your business. Regarding your concerns, could you contact us through https://respond.io/contact? We would love to get more details and assist you with whatever you need. Thank you again for choosing respond.io! ### 3. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2024 **What do you like best about respond.io?** Speed, tags in chats, and configuration **What do you dislike about respond.io?** The website look could be more user-friendly **What problems is respond.io solving and how is that benefiting you?** At the moment, everything is fine. **Official Response from George Wong:** > We are delighted to know that you appreciate the speed, tags in chats, and the configuration features of respond.io! We have taken your comment about the user interface into account and are always working to improve. In the meantime, you can follow our roadmap to stay informed, vote for new features, or send suggestions: https://roadmap.respond.io/ If you have more suggestions or need help, feel free to contact us. We are here to ensure you continue to have an excellent experience! 😊 ### 4. Unmatched **Rating:** 5.0/5.0 stars **Reviewed by:** Wassim Z. | Vice President, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about respond.io?** it's all you need to support your clients through all those social media. not to forget that it is very easy to use and if any help is needed their customer support is always there to assist **What do you dislike about respond.io?** All features should be available for all packages **What problems is respond.io solving and how is that benefiting you?** We have 3 brands under 1 company they all have their social media and WhatsApp. respond.io is one of the very few that gives you the ability to add multiple WhatsApp/FB/Inta, etc. at no additional cost **Official Response from Blake Chen:** > It's fantastic to hear that respond.io serves as a comprehensive tool for supporting your clients across various social media platforms, and that you find it user-friendly with readily available customer support. We aim to make our platform accessible and supportive, ensuring you have the help you need whenever it's needed. We appreciate your feedback regarding the availability of features across all packages. We strive to offer flexible and inclusive packages that cater to the needs of all our users, and your input is valuable as we consider adjustments to our service offerings. It's great to know that respond.io is effectively managing the social media and WhatsApp accounts for all three brands under your company, without additional costs for multiple accounts. This capability is designed to provide significant value and efficiency, especially for businesses managing multiple brands. Thank you for sharing your experience and feedback. If you have any further suggestions or need assistance, please don't hesitate to reach out at https://respond.io/contact. We're here to ensure respond.io continues to meet your business needs effectively and supports your brand management efforts seamlessly! ### 5. Excellence **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2024 **What do you like best about respond.io?** The improvement in the communication channel... unification regarding customer service... being able to have a conversation history and data with the customer... **What do you dislike about respond.io?** There are times when the message cannot be delivered and I don't have a report on why or what the reason is. **What problems is respond.io solving and how is that benefiting you?** Delay in the response to our partners **Official Response from George Wong:** > Thank you for your feedback! We are glad to know that respond.io has improved your communication and simplified interaction with your clients. Regarding the message delivery issue, we apologize for the inconvenience. Please contact our support team so we can investigate further: https://respond.io/contact. If you have more suggestions, feel free to reach out to us. We are here to help you! ### 6. Best Whatsapp marketing software **Rating:** 5.0/5.0 stars **Reviewed by:** Hafiz S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2024 **What do you like best about respond.io?** its easy to use. best client support.... **What do you dislike about respond.io?** usually on. saturday's the system goes down. **What problems is respond.io solving and how is that benefiting you?** instant communication with the clients for the follow up **Official Response from George Wong:** > Thank you for your kind feedback! We’re delighted to hear that you find respond.io easy to use and that our support has met your expectations. We’ve reached out to you to better understand your concern regarding downtime, as we want to ensure your experience is as seamless as possible. If you ever face any issues or have additional feedback, please feel free to contact our support team—we’re always here to help! 😊 ### 7. Excellent platform, excellent support and updates are in line with market requirements. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2025 **What do you like best about respond.io?** Flexibility, understanding of customer requirements and good support. **What do you dislike about respond.io?** There is nothing tangible. I think the price may be a bit high and can be reduced. **What problems is respond.io solving and how is that benefiting you?** Multiple communication channels in one place **Official Response from George Wong:** > Thank you for your positive feedback! We're glad to hear that respond.io is helping you manage multiple communication channels effectively and that you find us flexible, customer-focused and supportive. If you ever have more feedback or need assistance, please feel free to reach out. We're here to help! ### 8. Respond.io review **Rating:** 5.0/5.0 stars **Reviewed by:** Pamela A. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2024 **What do you like best about respond.io?** it's very easy to learn how to use it. There are so many things to see, like the messages and the interactions between clients and support. **What do you dislike about respond.io?** I don't like that the session turns off so often. **What problems is respond.io solving and how is that benefiting you?** In my job, customer support is necessary because it's the best way to provide information to clients when they need it, preventing them from having to come to the office and waste their time. **Official Response from Blake Chen:** > It's great to hear that you find respond.io easy to learn and effective for monitoring messages and interactions between clients and support. Making our platform user-friendly and insightful for customer interactions is a top priority. We understand your concern about the frequent session timeouts, and we appreciate your feedback. Ensuring a seamless user experience is crucial, and we will consider how we might improve session management to enhance usability. Regarding the benefits of respond.io in your work, which you've described in Spanish: In your job, customer support is essential as it is the best way to provide information to customers when they need it, preventing them from having to visit the office and save their time. It's excellent to know that respond.io is effectively supporting your customer communication, making it more convenient and efficient. Thank you for sharing your experience and feedback. If you have any further suggestions or need assistance, please reach out at https://respond.io/contact. We're here to help ensure that respond.io continues to meet your needs effectively! ### 9. A great and friendly solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2024 **What do you like best about respond.io?** Clear instructions and timely help. It's great! **What do you dislike about respond.io?** It should have CRM functions to become an irreplaceable solution **What problems is respond.io solving and how is that benefiting you?** Time savings and agility in customer service. **Official Response from George Wong:** > Thank you for your positive feedback! We’re thrilled to hear that respond.io has been a great, user-friendly solution, helping you save time and enhance agility in your operations. If you have any additional feedback or ideas for new functionalities, please don’t hesitate to share them with us. We’re here to support you and are committed to continuously improving our platform to better meet your needs. Thank you for choosing respond.io! ### 10. This application gave me relevance in my business, I am now very fast in closing deals fast... **Rating:** 5.0/5.0 stars **Reviewed by:** Praise G. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2024 **What do you like best about respond.io?** It helps me respond fast and I manage all my platforms on one platform **What do you dislike about respond.io?** So far nothing... It's just that all services I came for are the ones I am getting. **What problems is respond.io solving and how is that benefiting you?** Time efficiency **Official Response from George Wong:** > Thanks for the stellar review of respond.io! We're pleased to hear that respond.io is living up to expectations and enabling you to save valuable time for your business. We hope respond.io continues to serve you well! ### 11. Amazing ! Love IT ! True the best hands down. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about respond.io?** Makes messaging so simple love how customizable it is making business so much easier. **What do you dislike about respond.io?** Everything is great! there is not anything to dislike. **What problems is respond.io solving and how is that benefiting you?** The fact it make Customer manegment so easy. **Official Response from George Wong:** > Thank you for the fantastic feedback! We are thrilled that respond.io is making customer management easy for you. If you ever have any questions or need assistance, please don't hesitate to reach out. We are here to help and support you every step of the way. Thank you for choosing respond.io! ### 12. Very profesional and worried about the needs of the customers **Rating:** 5.0/5.0 stars **Reviewed by:** Luis A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2024 **What do you like best about respond.io?** The communication about the features and news and 24-7 support. Also the partner responsible is always there when needed. **What do you dislike about respond.io?** Once we need something new the process is a bit longer that I would like. **What problems is respond.io solving and how is that benefiting you?** We provide solutions to our customers and Respond is a key platform that allow us to do it. **Official Response from George Wong:** > Hi Luis, thank you for taking the time to leave a review. We appreciate your kind words and hope that respond.io continues to be valuable for your business. We look forward to supporting your continued success with our platform! ### 13. Easy to get used to **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2024 **What do you like best about respond.io?** Respond io is easy to navigate and user friendly **What do you dislike about respond.io?** I cannot think of any. The experience so far has been nice. **What problems is respond.io solving and how is that benefiting you?** I can easily contact consumers when they do not pick up the phone call. **Official Response from George Wong:** > Thank you for your review! We’re so glad to hear that respond.io has been easy to use and makes it simple for you to stay in touch with your customers. If you ever have any suggestions or need assistance, feel free to reach out. Thanks for choosing respond.io! ### 14. Respond messaging **Rating:** 4.0/5.0 stars **Reviewed by:** fabian c. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2024 **What do you like best about respond.io?** It is a platform that allows you to nest all your company's communications. It is relatively easy to use, and it has an app so you can also stay connected from your mobile. **What do you dislike about respond.io?** We could say that some features are still missing, but they can be requested, although this is not a sure way to have them available, as it depends on the number of interested parties. **What problems is respond.io solving and how is that benefiting you?** Being able to have communication divided among the different sectors of the company, and being able to assign each area to the responsible person. **Official Response from Blake Chen:** > We are very pleased to know that respond.io allows you to consolidate all your company's communications on a single platform and that you find the platform easy to use, in addition to appreciating the mobile app that enables connectivity on the go! We understand your comment about the need for more functionalities. Although the development of new features depends on user demand, we are committed to the continuous improvement of our platform and greatly value your suggestions. It is excellent to know that respond.io is helping you segment communications between the different sectors of your company and assign responsibilities to the appropriate team members. Facilitating communication in this way is crucial to maintaining organization and efficiency. Thank you for sharing your thoughts and experiences. If you have more suggestions or need further assistance, feel free to contact us at https://respond.io/contact. We are here to support your continued success and ensure that respond.io continues to meet your business needs effectively! ### 15. Review for Respond IO **Rating:** 5.0/5.0 stars **Reviewed by:** Robi Tejo S. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2023 **What do you like best about respond.io?** All channels integrated in one platform and can be manage by multiple users. the most good things is the feature of workflow that have very good UI for enduser to set. **What do you dislike about respond.io?** We didn't like on email features, specially for respon io is don't have function to forward email or forward the conversations by subject email. maybe this can be part of enhancements for respon io. **What problems is respond.io solving and how is that benefiting you?** Respon io don't have features for forward email or forward all the conversations email. **Official Response from Blake Chen:** > Hi Robi, thank you for taking the time to leave a review on respond.io! We truly appreciate it. We're happy to hear that using our workflows and UI have been a pleasant experience for you. We hope that our platform can continue to serve you well and help take your business to new heights 📈 In regards to new features, do check out our roadmap 👉🏼 https://roadmap.respond.io/ to request for new features, or even vote for existing ones! ### 16. He/She/It responded **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2025 **What do you like best about respond.io?** It is easy to use and to see the conversations. **What do you dislike about respond.io?** That the user's contact number cannot be copied. **What problems is respond.io solving and how is that benefiting you?** None **Official Response from George Wong:** > ¡Gracias por tus comentarios! Nos alegra saber que respond.io te resulta fácil de usar y navegar. Con respecto a tus comentarios, ¿podrías ponerte en contacto con el servicio de asistencia para que podamos entender mejor tu problema? Si tienes otras sugerencias o encuentras algún problema en el futuro, no dudes en comunicarte con nosotros. Agradecemos tu apoyo y estamos aquí para ayudarte en todo lo que podamos. ### 17. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Horacio L. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2024 **What do you like best about respond.io?** The possibility to cerate my own bots easily **What do you dislike about respond.io?** Maybe, a faster platoform but is not too bad **What problems is respond.io solving and how is that benefiting you?** Automatization 100% **Official Response from George Wong:** > Thank you for your positive feedback! We're thrilled to hear that you enjoy creating your own bots easily with respond.io. We're constantly working on optimizing and speeding up the platform, so stay tuned for more updates. Do check out our roadmap [https://roadmap.respond.io/] to request for new features or vote for existing ones. We hope that respond.io will continue to serve you well and help take your business to greater success! ### 18. GOOD TO USE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about respond.io?** FAST AND EASY GREAT AND FAST EASY TO LEARM **What do you dislike about respond.io?** ALL IS GREAT NOTHING IS BAD ABOUT IT AT ALL **What problems is respond.io solving and how is that benefiting you?** CHATTING WITH CUSTOMER **Official Response from George Wong:** > Thank you for the positive feedback! We're thrilled that you find respond.io fast, easy to use and great for chatting with customers. If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to help make your experience even better. ### 19. Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2024 **What do you like best about respond.io?** Integration of different channels. Streamline of channel helps a lot while replying customer's messages. High modifiable and helpful functions available for different user that use Respond.io as BSP. **What do you dislike about respond.io?** Sometimes Respond.io do have lagging issue and unable to see the number of messages according to different category (which set by filter by user). At the same time, hope Respond.io to integrate the phone system in. **What problems is respond.io solving and how is that benefiting you?** Multi channels need to be use on daily task, Respond.io helps to integrate the channels in so we do not need to open much windows at one time. **Official Response from George Wong:** > Thank you so much for sharing your positive feedback! 😊 We take platform performance seriously and have been working hard to optimize it recently—and there’s more to come in the months ahead. As for phone call support, we’ve got Feature Requests open for both outbound and inbound voice calls that you can vote on and follow for updates: New Channel: VoIP (Outbound Call): https://respond.canny.io/feature-request/p/new-channel-voip-outbound-call New Channel: VoIP (Inbound Call): https://respond.canny.io/feature-request/p/new-channel-voip-inbound-call Thanks again for choosing respond.io, we hope it continues to bring value to your business! 🙌 ### 20. very good to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2024 **What do you like best about respond.io?** its very easy to use between viber and telegram **What do you dislike about respond.io?** i think i dont have any dislike things/its ok to use **What problems is respond.io solving and how is that benefiting you?** i can do both viber and telegram at the same time **Official Response from George Wong:** > Thank you for your positive feedback! We're glad that you find respond.io easy to use for both Viber and Telegram. If you ever have any questions or need assistance, feel free to reach out to us. We're here to help and ensure you have a great experience using our platform. ### 21. amazing portal i used t since 3 years ago **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2024 **What do you like best about respond.io?** the effeciency all pages not any bugs sampe and comfrtable to use **What do you dislike about respond.io?** Nothing to be fair all is good point of not deleted the messages in whatsapp but i know it is from meta not respond itself **What problems is respond.io solving and how is that benefiting you?** tikok platform, lifcycle stages i loved repond.io **Official Response from George Wong:** > Thank you so much for your kind words! We’re thrilled to hear that you’ve had an amazing experience with respond.io over the past 3 years. We’re here to ensure it stays that way—don’t hesitate to reach out if you have any feedback or need assistance. Here’s to many more great years ahead! ### 22. Best Chat app ever **Rating:** 5.0/5.0 stars **Reviewed by:** Duaa N. | After sales, Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about respond.io?** Easy ,organized and made my work easier . **What do you dislike about respond.io?** chat dissapered after 24 hrs ,chat forwarding ,last seen and reading messages . **What problems is respond.io solving and how is that benefiting you?** I can chat with all my teams there and my work now easier than ever . **Official Response from George Wong:** > Thank you for your fantastic review! We’re thrilled that respond.io has made your work easier and more organized. We appreciate your feedback on chats disappearing after 24 hours, as well as chat forwarding, last seen and read messages. I've forwarded your message along to our team. Could you reach out to us https://respond.io/contact to provide more information? Thanks for choosing respond.io! We look forward to continuing to support you. ### 23. Helpful and Organized **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2024 **What do you like best about respond.io?** I love the organization that respond gives in keeping all the inbox together, and yet at the same time it gives me the ability to organize according to my personal needs to get the job done the best and quickest that I can! Also love the customer service and helpfulness after things weren't working so well after an update. **What do you dislike about respond.io?** There really isn't anything I dislike! At first with the last update there were some things that frustrated me, but after talking with the customer service team the issues were resolved and now everything is flowing again! **What problems is respond.io solving and how is that benefiting you?** Seamless experience for customers and easy to have various people responding to various accounts at the same time....makes teamwork easy! **Official Response from George Wong:** > Thank you for your kind words! We're thrilled to hear that you find respond.io helpful and organized. Our goal is to provide a seamless experience for our customers, and we're glad to hear that you appreciate the ability to organize your inbox according to your needs. We strive to offer top-notch customer service, and we're delighted that we could assist you in resolving any issues you encountered after the update. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help! ### 24. Respond.io has made my job so functional and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2024 **What do you like best about respond.io?** The convinience, that you can choose the tone you want your messege to sound **What do you dislike about respond.io?** Not a dislike but disadvantage rather, that I have to remember to close chats **What problems is respond.io solving and how is that benefiting you?** When I am out of office, having automated response so I have an idea what the person on the other end is enquiring about **Official Response from George Wong:** > Thanks for your positive feedback! We're happy to hear that respond.io is making your work more efficient. If you have any other suggestions, feel free to let us know. Thanks for choosing respond.io! ### 25. Referal **Rating:** 4.5/5.0 stars **Reviewed by:** Pearl R. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about respond.io?** The platform provides automation features, such as chatbots and automated responses, which help our business respond quickly to inquiries and improve customer service. **What do you dislike about respond.io?** Some users may find the pricing model a bit steep. **What problems is respond.io solving and how is that benefiting you?** Quicker, more personalized responses enhance the overall customer experience, leading to higher satisfaction and loyalty. **Official Response from George Wong:** > Thank you for your feedback! We're delighted to hear that respond.io is helping your business respond faster to inquiries and enhance customer service. We look forward to seeing your continued success with our platform. If you have any more suggestions or feedback, don’t hesitate to reach out. We're always here to support you and ensure respond.io keeps driving value for your business. ### 26. great app, eassy to use and easy to learn **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about respond.io?** all the options for the flows, easy to use and eassy to learn. is simple and i love all the options and conectivity **What do you dislike about respond.io?** i would love to have a pipeline to track customer experience **What problems is respond.io solving and how is that benefiting you?** i can automatize my hole suport and onboading process **Official Response from George Wong:** > Thank you for the positive feedback! We're glad you find respond.io easy to learn and use. Could you be more specific about your feedback about customer experience? If it's a feature request, please visit https://roadmap.respond.io/ to submit or vote for what you'd like to see on our platform. If you have any more ideas or feedback, please feel free to reach out. We're here to help! ### 27. It was a good business communication app **Rating:** 5.0/5.0 stars **Reviewed by:** Emmanuel M. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2024 **What do you like best about respond.io?** You will an updates for the customers queries , very user friendly app, **What do you dislike about respond.io?** there is none so far and its so easy to use **What problems is respond.io solving and how is that benefiting you?** Helps to check the customers needs. **Official Response from George Wong:** > Hi Alan, thank you for taking the time to leave a review for respond.io. We're thrilled to hear you're enjoying our Workflows, and we appreciate your constructive feedback—we'll be sure to share it with our product team. We look forward to continuing to support your business with respond.io! ### 28. I great experience using respond.io **Rating:** 5.0/5.0 stars **Reviewed by:** Anderson L. | CS Manager , Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2023 **What do you like best about respond.io?** I love how it easy to use, I used to work with Zendesk and I was worry after the team recomemend me respond.io, but I was really surprise after use for just a few days I found myself improving my team and my reports and with the new AI function, I believe it is one of the best on the market. **What do you dislike about respond.io?** At first I found it a little difficult to program some functions in responder.io, but as time went by I learned how to use it, even though it is a little difficult, it is worth it, because it gives you a lot of freedom in programming the way you think is best. **What problems is respond.io solving and how is that benefiting you?** Respond.io is help me improve the way that my team work, with the AI assist, my team do not have mistakes anymore and the way that the job is done improved. **Official Response from Blake Chen:** > Thank you for your insightful feedback on respond.io! We're thrilled to hear about your smooth transition from Zendesk and how you've found respond.io to be user-friendly and effective for your team and reporting needs. Your commendation of our AI function is greatly appreciated, and we're glad to be recognized as one of the best in the market. We also appreciate your honesty about the initial challenges in programming some functions. It's encouraging to know that, despite these early hurdles, you've found the flexibility and capabilities of our platform to be valuable. It's fantastic to hear how respond.io is enhancing your team's efficiency and accuracy. Your experience reaffirms our commitment to continuously improving and providing a platform that meets the evolving needs of our users. Thanks again for choosing respond.io, and we look forward to continuing to support your team's success. ### 29. Best Software for comunicate with your client **Rating:** 5.0/5.0 stars **Reviewed by:** Leo G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2024 **What do you like best about respond.io?** All channel comunication in one platform, make our company save a lot of time, and staff, make.easy for us to follow the comunication with clients and to understand where we are. We also help us to improve our answear quality and timing. **What do you dislike about respond.io?** Nothing, so far I'm very happy about the service and the product. **What problems is respond.io solving and how is that benefiting you?** Give me the opportunity to check the answear quality, follow the replay time, and improve my company answear. My team can comment on the ongoing chat, to improve quality of answear and accurate information to the client. **Official Response from Blake Chen:** > We're thrilled to hear that having all-channel communication on one platform has significantly saved time and resources for your company, making it easier to manage client communications and track progress. It's rewarding to know that respond.io has also helped enhance the quality and timing of your responses. Your satisfaction with our service and product means a lot to us, and we're glad you've had a positive experience without any drawbacks. Knowing that respond.io allows you to monitor answer quality, response times, and facilitates team collaboration for providing accurate information to clients highlights the core benefits we aim to provide. Enabling teams to work together seamlessly and improve client interactions is what we strive for. Thank you for your support and positive feedback. If you have any suggestions or need assistance in the future, please don't hesitate to reach out. We're here to support your continued success and ensure respond.io remains a valuable tool for your business. ### 30. Great customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2024 **What do you like best about respond.io?** All social platform is applicable to ease the work task, and sales conversion its easy to trsve via this platform **What do you dislike about respond.io?** Unable to delete message send wrongmy to customer **What problems is respond.io solving and how is that benefiting you?** automated reply when there is overwhelming inquiries draw in at our platform. **Official Response from George Wong:** > Thank you for your positive feedback! We're delighted to hear that respond.io is helping you manage overwhelming inquiries. We'll make sure to pass your suggestions to unsend and edit messages to our product team. In the meantime, you can visit https://respond.canny.io/ to vote for or request new features. As always, we're here to support you—feel free to reach out if you need anything else! ### 31. The work progress has been uniformly accelerated. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2024 **What do you like best about respond.io?** It has become more convenient at work, as everything is integrated into a single-page system, which has accelerated and improved work efficiency. This is great! **What do you dislike about respond.io?** I feel that sometimes it's very lack, or customer information disappears before I've seen it, but then it reappears the next day. It's very strange. **What problems is respond.io solving and how is that benefiting you?** The simple operation allows me to work in multiple areas, improving efficiency. **Official Response from George Wong:** > Thank you for sharing your experience with respond.io! We’re glad to hear it has improved your work efficiency. As for your feedback about customer information disappearing, could you reach out to us at https://respond.io/contact ? We’d love to gather more details and look into it. We appreciate your support and look forward to helping you further! ### 32. messages are sent without any blockage & fast **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about respond.io?** easy system to send bulk messages. The agents are very helpful **What do you dislike about respond.io?** Nothing such, everything is pleasant and easy **What problems is respond.io solving and how is that benefiting you?** Me sending messages myself. This is just one click **Official Response from George Wong:** > Thank you for your kind words! We’re thrilled to hear that you find respond.io easy to use and hope it continues to support your business success. ### 33. Great experience for a small IT company **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2024 **What do you like best about respond.io?** I like the fact you can add quick tags which work as quickjobs for Respond. It gives quite a good and fast use for it. **What do you dislike about respond.io?** The fact you cannot forward messages, i would really like to see this added in Respond. **What problems is respond.io solving and how is that benefiting you?** The messy stuff we used to have before in outlook. **Official Response from George Wong:** > Thank you so much for your kind words! We’re thrilled to hear that respond.io has made your processes smoother and resolved the challenges you faced before. We truly value your feedback and have shared it with our development team. In the meantime, feel free to check out our roadmap to suggest new features or keep track of updates: https://roadmap.respond.io/feature-request/p/messages-forward-messages-to-another-contact. If you have any more ideas or suggestions, don’t hesitate to reach out—we’re always here to support you! ### 34. Review of Casamarket **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2024 **What do you like best about respond.io?** Automations are easy to manage, and assignments are always correct. **What do you dislike about respond.io?** It could be lighter, the system sometimes becomes slow. **What problems is respond.io solving and how is that benefiting you?** A direct sales channel, on all the platforms we manage. **Official Response from George Wong:** > Thank you for your review! We are glad to know that the automations are easy to manage and that the assignments are working well. We appreciate the comment about the system's speed and will share it with the team. We love knowing that respond.io is helping you manage direct sales across all your platforms. ### 35. Customer Support of Respond.io **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2023 **What do you like best about respond.io?** I am truly impressed with Respond.io for their exceptional professionalism and outstanding customer service. The team's dedication is truly commendable. The availability of 24/7 support on WhatsApp speaks volumes about their commitment to customer satisfaction. Furthermore, their technical support representatives are readily available to assist with any queries, showcasing their commitment to ensuring a seamless experience for their users. Their service is excellent. **What do you dislike about respond.io?** I dont think there is anything to dislike about Respond.io **What problems is respond.io solving and how is that benefiting you?** I recently worked on integrating Respond.io API documentation with a different website, despite not being a developer and having limited knowledge of coding. The technical support team at Respond.io went above and beyond to assist me. They patiently guided me through understanding the API documentation, taught me everything I needed to know, and helped me configure it with the other website. I reached out for help continuously over three days, and they remained patient and attentive throughout. I am truly grateful for their unwavering support and expertise. This experience has undoubtedly elevated my opinion of Respond.io's exceptional customer service and technical assistance. **Official Response from Blake Chen:** > Thank you for your detailed review on respond.io, and it's great to hear about your positive experiences with our platform. It's wonderful to know that our 24/7 WhatsApp support and the availability of our technical support team have made a significant impact on your experience. Our commitment to customer satisfaction and providing a seamless experience is a top priority, and it's rewarding to see that reflected in your interaction with our team. Regarding your query about any dislikes, it's heartening to know that you couldn't find any aspects of respond.io that you disliked. We strive to maintain this level of satisfaction and are always open to feedback for continual improvement. Your experience with the integration of the respond.io API is particularly encouraging. Our goal is to make sophisticated technical processes accessible, even to those with limited coding knowledge. It's gratifying to hear that our support team could effectively guide you through the API documentation and integration process, especially over an extended period and with such patience and attentiveness. Your feedback underscores the essence of what we aim to achieve at respond.io: exceptional customer service, technical proficiency, and an unwavering commitment to user support and satisfaction. We're thrilled to have been able to assist you effectively and look forward to continuing to support your needs. If you have any more questions or need further assistance, please don't hesitate to reach out to us at https://respond.io/contact. We're here to help! ### 36. Respond is very good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2024 **What do you like best about respond.io?** They have a great support structure and the software is very good and easy to use. Really aiding us in giving our clients and edge up. **What do you dislike about respond.io?** Nothing really. No struggles as yet, I am very happy it meets our needs. **What problems is respond.io solving and how is that benefiting you?** It is helping with better lease generation, reporting and maintenance. We are also finding ways to do more for our clients. **Official Response from George Wong:** > It’s great to hear that respond.io is improving your lead generation, reporting and maintenance processes. We’re here to support you as you continue to grow. Thanks for choosing us, we appreciate the kind words! ### 37. It's a very professional platform for communicating with clients **Rating:** 5.0/5.0 stars **Reviewed by:** Tatenda M. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2024 **What do you like best about respond.io?** It is very helpful in especially in this high technology times in which we are living.You need such platform to run your business to enhance quality contact and communication with your clients. The other good thing about Respond.io is that it can even do the work while you are available through the automated massages . I really appreciate this app **What do you dislike about respond.io?** So far I got nothing to dislike about respond.io **What problems is respond.io solving and how is that benefiting you?** It's solving the problem of poor communication between businesses and clients,so by the help of respond.io it's now becoming easier for us to communicate with clients without delays **Official Response from Blake Chen:** > Thank you very much for taking the time to share your positive feedback about respond.io! It's great to hear that our platform plays a crucial role in enhancing the quality of contact and communication with your clients in today's high-tech environment. We're particularly delighted that the automation features, such as automated messages, are proving to be beneficial for your business, ensuring that your client engagement remains high, even when you're not immediately available. Hearing that you have nothing to dislike about respond.io is incredibly encouraging. Our team works hard to provide a service that meets the needs of our users effectively, and it's rewarding to know we're achieving that goal. We're thrilled to learn that respond.io has been instrumental in solving the challenge of poor communication between businesses and clients. Improving communication efficiency and reducing delays in responses are core benefits we aim to deliver, and it's wonderful to hear about the positive impact this is having on your business. Your satisfaction and success with our platform are very important to us. If there are any features you'd like to see added or if you have any suggestions, please don't hesitate to reach out through https://respond.io/contact. We're committed to continuous improvement and greatly value your input. Thank you for choosing respond.io, and we look forward to continuing to support your business's communication needs! ### 38. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2024 **What do you like best about respond.io?** I have been using this management system for the past 6-7 months. I want to assure you that this is the best user-friendly software available for increasing productivity and saving time by being 360-degree active on all portals simultaneously. This software is extremely useful as it helps you avoid any confusion and assists in tracing duplicate contacts. With the help of AI tools, you can easily change the tone of your messages from professional to friendly. Additionally, multiple users can work simultaneously without any confusion **What do you dislike about respond.io?** There is no dislike to this software !!! **What problems is respond.io solving and how is that benefiting you?** we are able to respond all the customers query and concern at the same portal and multiple user can work together . **Official Response from Blake Chen:** > It's fantastic to hear that you've found respond.io to be the best user-friendly software for enhancing productivity and maintaining active engagement across all portals. Your experience over the past 6-7 months highlights exactly what we aim for – efficiency and clarity in customer communications. We're delighted that the AI tools and the ability to manage multiple users simultaneously have streamlined your operations, preventing any confusion and ensuring a seamless experience. Your satisfaction with respond.io, without any dislikes, is truly the best feedback we could hope for. It's rewarding to know that our platform enables your team to handle customer queries efficiently in one place, fostering teamwork. Thank you for your enthusiastic support and for sharing your positive experience. Should you have any suggestions or need assistance in the future, please don't hesitate to reach out at https://respond.io/contact. We're here to support your continued success! ### 39. Respond.io is a wonderful tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2024 **What do you like best about respond.io?** Before respond.io, I used whatsapp business and gmail seperately. It was taking too much time to forward messages and organise the team. Respond.io has a big attributation to organise the team and workload. It also gives a chance to see all the communication in one page for each customer. It's a big archive. I am very happy to use respond.io. I reccommend it for Sales, Marketing, Customer Services Teams. **What do you dislike about respond.io?** Respond.io gives chance to communicate with a customer's email, whatsapp, instagram, telegram, facebook accounts in one page. I'd like respond.io to make extra channels for the second whatsapp and email. Because, sometimes the customers can write to us via second email or whatsapp. When we merge the pages, it allow for just one email or whatsapp. **What problems is respond.io solving and how is that benefiting you?** We use respond.io with 25 employee. So, the communication with the customers is so rapid. **Official Response from Blake Chen:** > It's fantastic to hear how respond.io has streamlined your team's organization and communication by consolidating WhatsApp Business, Gmail, and other channels into one platform. Having all customer communications visible on a single page clearly enhances your efficiency and provides a valuable archive of interactions. We appreciate your feedback regarding the limitation of merging only one email or WhatsApp per customer. Understanding that customers may use multiple contact methods, we see the importance of supporting additional channels in a merged view. Your input is invaluable as we consider future updates to improve functionality and user experience. It's great to know that respond.io is enabling rapid communication among your team of 25 employees, enhancing your customer interactions across Sales, Marketing, and Customer Services. Such efficiency is crucial for maintaining high service standards and responsiveness. Thank you for recommending respond.io and for your constructive suggestions. If you have any more feedback or need further assistance, please don’t hesitate to reach out at https://respond.io/contact. We're here to support your continued success and ensure that respond.io remains a powerful tool for your business. ### 40. Excellent contact center for all WhatsApp, Webchat, Telegram, Messenger and Instagram conversations **Rating:** 5.0/5.0 stars **Reviewed by:** Jose C. | Gerente de Evolucion, Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2022 **What do you like best about respond.io?** Respond.io organize all social media client's conversation in one tool **What do you dislike about respond.io?** First-time contact limit based plan. Plan change for new Monthly Active Contacts and impact our cost structure **What problems is respond.io solving and how is that benefiting you?** Using one phone number for each WhatsApp operator didn't have one contact center. Remote contact with clients during the pandemic time, for example. **Official Response from Blake Chen:** > Hi Jose, Thanks for your feedback. We're glad you find respond.io easy to use for you and your team to manage all customer communication on one platform. In regards to the new subscription plans, the change is made to better align our pricing with the value our platform offers as well as providing a more streamlined and cost-effective experience for our customers. We hope you'll continue to find more value in our platform as we expand our features to meet your business needs. Let us know the features you want to see on our platform by upvoting or requesting them on our roadmap [https://roadmap.respond.io]. ### 41. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2024 **What do you like best about respond.io?** Everything. How easy communication is. The grammar assist especially when you need your text to be in a proffessional tone. This app is just amazing and makes life allot easier **What do you dislike about respond.io?** Nothing really wrong with the app. This app is amazing **What problems is respond.io solving and how is that benefiting you?** Communicating with out clients **Official Response from George Wong:** > Thank you for your stellar review of respond.io! We appreciate the time that you've taken to do so. We're so happy to hear that you've found our grammar assist helpful, we're constantly adding new features to improve our user experience. We hope respond.io continues to serve you and brings value to your business! ### 42. Great onboarding service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2024 **What do you like best about respond.io?** The onboarding service was very personal and thorough contrary being warned by other competitors that service may not be so good. Mr Joshua helped me onboard with several sessions, making sure I was able to understand how to use the app well. **What do you dislike about respond.io?** Notifications of new messages via the app can be improved via iphone and mac desktop. **What problems is respond.io solving and how is that benefiting you?** managing customers enquiries by responding quickly via automated messages. **Official Response from George Wong:** > Thank you for sharing your experience with our onboarding service! We're thrilled to hear that Mr. Joshua provided you with personal and thorough assistance. We appreciate your feedback regarding notifications on iPhone and Mac desktop and will work on improving this feature. At respond.io, we aim to help businesses manage customer inquiries efficiently through automated messages, enabling quick responses. We're glad to hear that this has been beneficial for you. If you have any further feedback or need assistance, please feel free to reach out to us. We're here to help! ### 43. Best site to use for business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2024 **What do you like best about respond.io?** It is vert quick to use and very responsive. one can add as man contacts as possible and have templated ready in one go. **What do you dislike about respond.io?** so far I have not seen anything bad about it. I am all good. **What problems is respond.io solving and how is that benefiting you?** its helping me connect to my customers very efficiently. **Official Response from George Wong:** > Thank you for your wonderful review! We’re thrilled to hear that respond.io has been quick and responsive, making it easy for you to connect with your customers efficiently. It’s great to know the platform is meeting your needs, and we’re glad you haven’t encountered any issues so far. If you ever need assistance or have any suggestions, feel free to reach out. Thanks for choosing respond.io! ### 44. It is a very comprehensive platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2024 **What do you like best about respond.io?** It allows me to manage real-time communication with clients, organize all the information on a single screen, and have tools available to complement the service. **What do you dislike about respond.io?** The process of assigning chats between users. **What problems is respond.io solving and how is that benefiting you?** As a first measure, the issue I find is that we could have more dynamism in the assignment of incoming chats to different users. **Official Response from George Wong:** > Thank you for your review! We are glad to know that respond.io helps you manage real-time communication and keep everything organized on a single screen. We appreciate your comment about the chat assignment process and will share it with our team. We are always working to improve, so your feedback is very valuable. Thank you for choosing respond.io. ### 45. Easy to use, friendly user interface. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2024 **What do you like best about respond.io?** Broadcasting, centralize all social app, easy to manage team. **What do you dislike about respond.io?** Can't delete / edit message, can't broadcast via email. **What problems is respond.io solving and how is that benefiting you?** Centralized Communication, Improved Efficiency, Enhanced Sales & Lead Generation, Overall, Respond.io helps businesses streamline communication, improve efficiency, and provide better customer service, ultimately leading to increased sales and customer satisfaction. **Official Response from George Wong:** > Thank you for sharing your feedback! We're glad to hear that you find respond.io easy to use and appreciate its user-friendly interface. We understand your concerns about not being able to delete/edit messages and broadcast via email. I will pass along your feedback to our product team for further consideration. It's great to hear that respond.io is helping your business centralize communications and improve efficiency. If you have any more suggestions or questions, please feel free to reach out. Thank you for choosing respond.io! ### 46. work related friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2024 **What do you like best about respond.io?** We can keep track of the clients that are assigned to us in a well uniformed manner **What do you dislike about respond.io?** Message window of 24 hours since certain clients would require some time of their own in order to make a critical decision since our form of buisiness involved a certain budget that either can be too excessive to certain clients **What problems is respond.io solving and how is that benefiting you?** Managing assigned clients between me and my collegues **Official Response from George Wong:** > Thank you for your positive feedback! We’re glad to hear that respond.io is enhancing your business operations. As for messaging windows, they are a channel limitation and are beyond our control. For more details, please visit our help center: https://help.respond.io/l/en/capture-conversations/send-outbound-messages 🙏 We hope respond.io continues to support your business successfully! ### 47. Simply Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Alan Jair A. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2024 **What do you like best about respond.io?** How simple are workflows, you must continue develop those. **What do you dislike about respond.io?** maybe it could be good a user could be in 2 groups **What problems is respond.io solving and how is that benefiting you?** contacts management. Respond.io makes easier implements automatizations with the workflows, hhtp request and webhooks, really is a complete tool. **Official Response from George Wong:** > Hi Alan, thank you for taking the time to leave a review for respond.io. We're glad that you're enjoying our Workflows and thank you for the constructive feedback, we'll pass it along to our product department. We hope respond.io continues to serve your business well! ### 48. A one stop solution for you business messaging needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2024 **What do you like best about respond.io?** Respond.io has many rich features but for our business, the one that stands out the most is the workflows feature. With this we are able to create very powerful workflows that seamlessly manage all our inboud messages and agent's workload, setting a system were we can easily guage the perfomance of our marketing campaigns and our agent's efficiency. Another feature will be how messaging integrates smooethly with Meta Ads, providing ways to better manage and optimise our campaigns **What do you dislike about respond.io?** I think the level of permissions on users could be improved to porvide more flexibilty. **What problems is respond.io solving and how is that benefiting you?** How to manage lead responses to our campaigns and guage our agent's work efficiency. With the way Respond.io solves these two problems, we are able to get better conversions for our ads and pay our agents according to the work they put in. **Official Response from Blake Chen:** > Thank you for your insightful feedback on respond.io, shared through G2.com. It's fantastic to hear how the workflows feature of respond.io stands out for your business. The ability to create powerful, efficient workflows that manage inbound messages and agent workload effectively is indeed a key strength of our platform. This functionality, allowing for the easy gauging of marketing campaign performance and agent efficiency, clearly aligns with the needs of dynamic businesses like yours. Additionally, your mention of the seamless integration with Meta Ads highlights how respond.io enhances campaign management and optimization. This integration is a crucial aspect for businesses focused on leveraging social media advertising effectively. Regarding your thoughts on user permissions, we value your input on seeking more flexibility in this area. User feedback is essential for our continuous improvement, and we take suggestions like yours seriously in our ongoing development efforts. Respond.io's impact in managing lead responses and assessing agent work efficiency, as you've described, is precisely what we aim for. The fact that our platform is contributing to better ad conversions and fair agent remuneration in your operations is a great endorsement of its effectiveness. For any further suggestions or inquiries, please don't hesitate to reach out at https://respond.io/contact. Your continued feedback helps us evolve and better serve our user community. ### 49. AMAZING INNOVATION **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2024 **What do you like best about respond.io?** the easyness for using the platfmor is amazing **What do you dislike about respond.io?** its easy and its powerfull, it is intuitive and complete **What problems is respond.io solving and how is that benefiting you?** Fast response to our clients **Official Response from George Wong:** > Thank you for your fantastic review of respond.io! We're delighted to hear that it’s easy to use and has helped you respond to your clients quickly. We look forward to continuing to support you and helping your business thrive! ### 50. Respond io is top CRM and CS tool **Rating:** 4.5/5.0 stars **Reviewed by:** Alaa S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2024 **What do you like best about respond.io?** Easy to use ! While they offer free account manager for annual subscriptions **What do you dislike about respond.io?** I don't like that we can't delete bulk customers after we upload them . **What problems is respond.io solving and how is that benefiting you?** Making the brand very responsive on our social media channels messages **Official Response from Blake Chen:** > It's great to hear that you find respond.io easy to use and value the inclusion of a free account manager with annual subscriptions. We strive to make our platform accessible while providing excellent support to our users. We appreciate your feedback about the inability to delete bulk customers after uploading them. We understand how important managing customer data efficiently is for your operations, and we'll consider this feature for future updates. It's fantastic to know that respond.io is helping your brand stay responsive on your social media channels. Ensuring quick and effective communication with your audience is crucial, and we're glad our platform supports this aspect of your business. Thank you for your feedback, and please feel free to reach out with any more suggestions or if you need assistance at https://respond.io/contact. We're here to help and ensure respond.io continues to serve your needs effectively! ## respond.io Discussions - [Respond.io support is always available, but AI agent activation and workflow fit are issues](https://www.g2.com/discussions/respond-io-support-is-always-available-but-ai-agent-activation-and-workflow-fit-are-issues) - 1 comment, 2 upvotes - [Is respond IO safe?](https://www.g2.com/discussions/is-respond-io-safe) - 2 comments - [What does respond io do?](https://www.g2.com/discussions/what-does-respond-io-do) - 2 comments - [View respond.io pricing details and edition comparison](https://www.g2.com/products/respond-io/reviews?page=7&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-03+05%3A01%3A34+-0500&secure%5Bsession_id%5D=07ca696f-8b16-4460-a60e-3ab8e475a998&secure%5Btoken%5D=c06893ff9351dd24d467730789ce54e5bacd580659c13deff8a314c65bcc4c27&format=llm_user) ## respond.io Integrations - [ChatBot](https://www.g2.com/products/chatbot/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - [Cliniko](https://www.g2.com/products/cliniko/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GPT for Work](https://www.g2.com/products/gpt-for-work/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Keap](https://www.g2.com/products/thryv-keap/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Meta AI App](https://www.g2.com/products/meta-ai-app/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Odoo CRM](https://www.g2.com/products/odoo-crm/reviews) - [Odoo ERP](https://www.g2.com/products/odoo-odoo-erp/reviews) - [Planyo Online Booking System](https://www.g2.com/products/planyo-online-booking-system/reviews) - [Plato](https://www.g2.com/products/plato/reviews) - [Revenue Hub](https://www.g2.com/products/revenue-hub/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [SAP HANA Cloud](https://www.g2.com/products/sap-hana-cloud-2025-10-01/reviews) - [Street.co.uk](https://www.g2.com/products/street-co-uk/reviews) - [Supabase](https://www.g2.com/products/supabase-supabase/reviews) - [Teachworks](https://www.g2.com/products/teachworks/reviews) - [Telnyx Voice AI Agents](https://www.g2.com/products/telnyx-voice-ai-agents/reviews) - [TikTok Ads](https://www.g2.com/products/tiktok-ads/reviews) - [Voximplant](https://www.g2.com/products/voximplant/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## respond.io Features **Channels** - Multi-Channel Coverage - Open Listening **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Design** - Communications Strategy Development - Personalization - Inbound Identification - Regulatory Compliance **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Generative AI** - AI Text Summarization **Generative AI** - AI Text Summarization ## Top respond.io Alternatives - [Wati](https://www.g2.com/products/wati/reviews) - 4.6/5.0 (483 reviews) - [SleekFlow](https://www.g2.com/products/sleekflow/reviews) - 4.6/5.0 (201 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,728 reviews)