1. [Home](https://www.g2.com/) 2. ... 3. [Conversational Support Software](https://www.g2.com/categories/conversational-support) 4. [respond.io Discussions](https://www.g2.com/products/respond-io/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_344c9c12742a3d6ff404e7db3e38e8df/respond-io%282%29.png "Product Avatar Image") ![Reward for good respond.io reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/37303/medal.svg "Reward for good respond.io reviews") ](/products/respond-io/reviews) [ respond.io ](/products/respond-io/reviews) (527)4.8/5 Respond.io is a customer conversation management software designed to help B2C businesses generate more leads and maximize revenue over chat, calls, and emails from one place. Purpose-built to turn conversations into business results, respond.io unifies key channels like WhatsApp, TikTok, and Instagram in a single inbox with AI-powered automation, lead management, CRM integrations, and comprehensive reporting to accelerate growth—all with 99.999% uptime for peace of mind. 10,000+ businesses trust respond.io to power conversations that drive real business results. Show More * * * ### 43 Discussions ### 44 Participants ### 89.0 Nps Score Already have respond.io? ### All respond.io Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 3 years ago More Options - [ # What does intercom do? ](/discussions/what-does-intercom-do) What does intercom do? [ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Customer Communications Management Software ](https://www.g2.com/tags/customer-communications-management-software)[ SMS Marketing Software ](https://www.g2.com/tags/sms-marketing-software) [ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Proactive Notification Software ](https://www.g2.com/tags/proactive-notification-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+respond.io+questions+and+get+answers+from+expert+users+in+our+respond.io+Discussions+section.&title=respond.io+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Frespond-io%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=respond.io+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Frespond-io%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Frespond-io%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=respond.io+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Frespond-io%2Fdiscuss%0aAsk+respond.io+questions+and+get+answers+from+expert+users+in+our+respond.io+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=respond.io+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Frespond-io%2Fdiscuss%0aAsk+respond.io+questions+and+get+answers+from+expert+users+in+our+respond.io+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 4 years ago More Options - [ # Is respond IO safe? ](/discussions/is-respond-io-safe) Is respond IO safe? [ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Customer Communications Management Software ](https://www.g2.com/tags/customer-communications-management-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) [ SMS Marketing Software ](https://www.g2.com/tags/sms-marketing-software)[ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software) Show More * * * \<0\>0\>Upvotes * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+respond.io+questions+and+get+answers+from+expert+users+in+our+respond.io+Discussions+section.&title=respond.io+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Frespond-io%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=respond.io+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Frespond-io%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Frespond-io%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=respond.io+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Frespond-io%2Fdiscuss%0aAsk+respond.io+questions+and+get+answers+from+expert+users+in+our+respond.io+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=respond.io+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Frespond-io%2Fdiscuss%0aAsk+respond.io+questions+and+get+answers+from+expert+users+in+our+respond.io+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 4 years ago More Options - [ # How do you use respond io? ](/discussions/how-do-you-use-respond-io) How do you use respond io? [ Live Chat Software ](https://www.g2.com/tags/live-chat-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+respond.io+questions+and+get+answers+from+expert+users+in+our+respond.io+Discussions+section.&title=respond.io+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Frespond-io%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=respond.io+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Frespond-io%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Frespond-io%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=respond.io+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Frespond-io%2Fdiscuss%0aAsk+respond.io+questions+and+get+answers+from+expert+users+in+our+respond.io+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=respond.io+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Frespond-io%2Fdiscuss%0aAsk+respond.io+questions+and+get+answers+from+expert+users+in+our+respond.io+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 4 years ago More Options - [ # What does respond io do? ](/discussions/what-does-respond-io-do) What does respond io do? [ Live Chat Software ](https://www.g2.com/tags/live-chat-software) * * * \<0\>0\>Upvotes * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+respond.io+questions+and+get+answers+from+expert+users+in+our+respond.io+Discussions+section.&title=respond.io+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Frespond-io%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=respond.io+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Frespond-io%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Frespond-io%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=respond.io+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Frespond-io%2Fdiscuss%0aAsk+respond.io+questions+and+get+answers+from+expert+users+in+our+respond.io+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=respond.io+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Frespond-io%2Fdiscuss%0aAsk+respond.io+questions+and+get+answers+from+expert+users+in+our+respond.io+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Doaa B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Doaa B.") DB Loading... [Doaa B.](https://www.g2.com/users/8d1b08bf-2f8b-4f54-9aa3-3b84dd085d84 "Doaa B.") • about 2 months ago CRM Supervisor | Customer Experience & Resolution Expert CRM Supervisor | Customer Experience & Resolution Expert More Options - [ # Respond.io support is always available, but AI agent activation and workflow fit are issues ](/discussions/respond-io-support-is-always-available-but-ai-agent-activation-and-workflow-fit-are-issues) Respond.io’s support team has been consistently available and helpful when I need assistance. But the AI agent activation does not work for us, and the overall workflow does not match our company’s needs. Has anyone else run into AI agent activation problems or a workflow mismatch, and what did... [Read more](/discussions/respond-io-support-is-always-available-but-ai-agent-activation-and-workflow-fit-are-issues) [ Customer Communications Management Software ](https://www.g2.com/tags/customer-communications-management-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+respond.io+questions+and+get+answers+from+expert+users+in+our+respond.io+Discussions+section.&title=respond.io+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Frespond-io%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=respond.io+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Frespond-io%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Frespond-io%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=respond.io+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Frespond-io%2Fdiscuss%0aAsk+respond.io+questions+and+get+answers+from+expert+users+in+our+respond.io+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=respond.io+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Frespond-io%2Fdiscuss%0aAsk+respond.io+questions+and+get+answers+from+expert+users+in+our+respond.io+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/respond-io/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/efbf9b9ef7793c2f2cdcd51e4ff15a58/respond-io.svg "Product Avatar Image") ### Have you used respond.io before? Answer a few questions to help the respond.io community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Frespond-io%2Fdiscuss%3Fsmall_ask%3Drespond-io) No ## Top Contributors in respond.io 1 ![Ramon C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ramon C.") RC Loading... ### [Ramon C.](https://www.g2.com/users/5a9341b7-5dda-4be0-9be8-ea3819f66c00 "Ramon C.") CMO 1 pt 2 AA Loading... ### [Abanoub A.](https://www.g2.com/users/7678e3a6-8f6f-48c1-afb0-123dec574bdd "Abanoub A.") Full-stack Developer 1 pt 3 ![Ryan T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan T.") RT Loading... ### [Ryan T.](https://www.g2.com/users/a9cd00d6-ce7c-4641-bbaf-5b8c7608a356 "Ryan T.") 1 pt 4 ![Visal K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Visal K.") VK Loading... ### [Visal K.](https://www.g2.com/users/visalvadayar "Visal K.") Performance Marketing Manager 1 pt 5 ![Doaa B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Doaa B.") DB Loading... ### [Doaa B.](https://www.g2.com/users/8d1b08bf-2f8b-4f54-9aa3-3b84dd085d84 "Doaa B.") Customer Relations senior officer 1 pt