1. [Home](https://www.g2.com/) 2. ... 3. [Conversational Support Software](https://www.g2.com/categories/conversational-support) 4. [respond.io Discussions](https://www.g2.com/products/respond-io/discuss) [ ![respond.io](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_344c9c12742a3d6ff404e7db3e38e8df/respond-io%282%29.png "respond.io") ![Reward for good respond.io reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/37303/medal.svg "Reward for good respond.io reviews") ](/products/respond-io/reviews) # respond.io Discussions Respond.io is a customer conversation platform designed to help B2C businesses generate more leads and maximize revenue over chat, calls, and emails from one place. Purpose-built to turn conversations into business results, respond.io unifies key channels like WhatsApp, TikTok, and Instagram in a single inbox with AI-powered automation, lead management, CRM integrations, and comprehensive reporting to accelerate growth—all with 99.999% uptime for peace of mind. 10,000+ businesses trust respond.io to power conversations that drive real business results. - **4** discussions - · **100%** answered - · **8** participants ![respond.io](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_344c9c12742a3d6ff404e7db3e38e8df/respond-io%282%29.png "respond.io") respond.io Discussions Most CommentedMost HelpfulCommon QuestionsNewest Showing **4** discussions ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 4 years ago More Options - Share [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Is+respond+IO+safe%3F&title=Is+respond+IO+safe%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fis-respond-io-safe) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Is+respond+IO+safe%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fis-respond-io-safe&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fis-respond-io-safe) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Is+respond+IO+safe%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fis-respond-io-safe%0aIs+respond+IO+safe%3F) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Is+respond+IO+safe%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fis-respond-io-safe%0aIs+respond+IO+safe%3F) - Copy link - [ ## Is respond IO safe? ](/discussions/is-respond-io-safe) Is respond IO safe? [ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Customer Communications Management Software ](https://www.g2.com/tags/customer-communications-management-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ SMS Marketing Software ](https://www.g2.com/tags/sms-marketing-software)[ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software) Show More (Upvote this discussion)\<0\>0\> (Downvote this discussion) 2 (2 Comments) Add a comment [ View discussion ](/discussions/is-respond-io-safe) ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 4 years ago More Options - Share [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=What+does+respond+io+do%3F&title=What+does+respond+io+do%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-does-respond-io-do) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=What+does+respond+io+do%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-does-respond-io-do&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-does-respond-io-do) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=What+does+respond+io+do%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-does-respond-io-do%0aWhat+does+respond+io+do%3F) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=What+does+respond+io+do%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-does-respond-io-do%0aWhat+does+respond+io+do%3F) - Copy link - [ ## What does respond io do? ](/discussions/what-does-respond-io-do) What does respond io do? [ Live Chat Software ](https://www.g2.com/tags/live-chat-software) Show More (Upvote this discussion)\<0\>0\> (Downvote this discussion) 2 (2 Comments) Add a comment [ View discussion ](/discussions/what-does-respond-io-do) JA Loading... [Jessica A.](https://www.g2.com/users/8061f9ec-84ce-49de-b079-afbdf14eed8d "Jessica A.") • 15 days ago UI/UX More Options - Share [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=I+like+the+broadcast+chat+feature+in+respond.io%2C+and+it%E2%80%99s+helped+us+manage+customer+conversations+across+multiple+channels+in+one+inbox.+Being+able+to+assign...&title=How+do+you+manage+Respond.io%E2%80%99s+complex+settings+while+using+broadcast+chat%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fhow-do-you-manage-respond-io-s-complex-settings-while-using-broadcast-chat) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=How+do+you+manage+Respond.io%E2%80%99s+complex+settings+while+using+broadcast+chat%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fhow-do-you-manage-respond-io-s-complex-settings-while-using-broadcast-chat&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fhow-do-you-manage-respond-io-s-complex-settings-while-using-broadcast-chat) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=How+do+you+manage+Respond.io%E2%80%99s+complex+settings+while+using+broadcast+chat%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fhow-do-you-manage-respond-io-s-complex-settings-while-using-broadcast-chat%0aI+like+the+broadcast+chat+feature+in+respond.io%2C+and+it%E2%80%99s+helped+us+manage+customer+conversations+across+multiple+channels+in+one+inbox.+Being+able+to+assign...) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=How+do+you+manage+Respond.io%E2%80%99s+complex+settings+while+using+broadcast+chat%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fhow-do-you-manage-respond-io-s-complex-settings-while-using-broadcast-chat%0aI+like+the+broadcast+chat+feature+in+respond.io%2C+and+it%E2%80%99s+helped+us+manage+customer+conversations+across+multiple+channels+in+one+inbox.+Being+able+to+assign...) - Copy link - [ ## How do you manage Respond.io’s complex settings while using broadcast chat? ](/discussions/how-do-you-manage-respond-io-s-complex-settings-while-using-broadcast-chat) I like the broadcast chat feature in respond.io, and it’s helped us manage customer conversations across multiple channels in one inbox. Being able to assign conversations to team members and monitor interactions has made things more efficient. That said, the settings and workflows can feel... [ Customer Communications Management Software ](https://www.g2.com/tags/customer-communications-management-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software) Show More (Upvote this discussion)\<0\>0\> (Downvote this discussion) 1 (1 Comment) Add a comment [ View discussion ](/discussions/how-do-you-manage-respond-io-s-complex-settings-while-using-broadcast-chat) ![Doaa B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Doaa B.") DB Loading... [Doaa B.](https://www.g2.com/users/8d1b08bf-2f8b-4f54-9aa3-3b84dd085d84 "Doaa B.") • 5 months ago CRM Supervisor | Customer Experience & Resolution Expert More Options - Share [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Respond.io%E2%80%99s+support+team+has+been+consistently+available+and+helpful+when+I+need+assistance.+But+the+AI+agent+activation+does+not+work+for+us%2C+and+the+overa...&title=Respond.io+support+is+always+available%2C+but+AI+agent+activation+and+workflow+fit+are+issues&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Frespond-io-support-is-always-available-but-ai-agent-activation-and-workflow-fit-are-issues) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Respond.io+support+is+always+available%2C+but+AI+agent+activation+and+workflow+fit+are+issues&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Frespond-io-support-is-always-available-but-ai-agent-activation-and-workflow-fit-are-issues&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Frespond-io-support-is-always-available-but-ai-agent-activation-and-workflow-fit-are-issues) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Respond.io+support+is+always+available%2C+but+AI+agent+activation+and+workflow+fit+are+issues&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Frespond-io-support-is-always-available-but-ai-agent-activation-and-workflow-fit-are-issues%0aRespond.io%E2%80%99s+support+team+has+been+consistently+available+and+helpful+when+I+need+assistance.+But+the+AI+agent+activation+does+not+work+for+us%2C+and+the+overa...) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Respond.io+support+is+always+available%2C+but+AI+agent+activation+and+workflow+fit+are+issues&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Frespond-io-support-is-always-available-but-ai-agent-activation-and-workflow-fit-are-issues%0aRespond.io%E2%80%99s+support+team+has+been+consistently+available+and+helpful+when+I+need+assistance.+But+the+AI+agent+activation+does+not+work+for+us%2C+and+the+overa...) - Copy link - [ ## Respond.io support is always available, but AI agent activation and workflow fit are issues ](/discussions/respond-io-support-is-always-available-but-ai-agent-activation-and-workflow-fit-are-issues) Respond.io’s support team has been consistently available and helpful when I need assistance. But the AI agent activation does not work for us, and the overall workflow does not match our company’s needs. Has anyone else run into AI agent activation problems or a workflow mismatch, and what did... [ Customer Communications Management Software ](https://www.g2.com/tags/customer-communications-management-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software) Show More (Upvote this discussion)\<0\>0\> (Downvote this discussion) 1 (1 Comment) Add a comment [ View discussion ](/discussions/respond-io-support-is-always-available-but-ai-agent-activation-and-workflow-fit-are-issues) ## Browse by popular topics [Customer Communications Management Software](/products/respond-io/discuss?filters%5Btags%5D%5B%5D=customer-communications-management-software)[Conversational Support Software](/products/respond-io/discuss?filters%5Btags%5D%5B%5D=conversational-support-software)[Live Chat Software](/products/respond-io/discuss?filters%5Btags%5D%5B%5D=live-chat-software)[Social Customer Service Software](/products/respond-io/discuss?filters%5Btags%5D%5B%5D=social-customer-service-software)[SMS Marketing Software](/products/respond-io/discuss?filters%5Btags%5D%5B%5D=sms-marketing-software)[Shared Inbox Software](/products/respond-io/discuss?filters%5Btags%5D%5B%5D=shared-inbox-software)