Compare Bandwidth and Plivo
At a Glance
Market Segments
Small-Business (44.6% of reviews)
Small-Business (78.1% of reviews)
Entry-Level Pricing
No pricing available
Starting at $25.00 Per Month
Bandwidth
Star Rating
(504)4.4 out of 5
Market Segments
Small-Business (44.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Bandwidth
Plivo
Star Rating
(746)4.5 out of 5
Market Segments
Small-Business (78.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 Per Month
Browse all 3 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Plivo excels in user-friendliness, with many praising its intuitive interface and easy integration capabilities. Users appreciate the platform's ability to seamlessly incorporate voice and SMS features into their applications, making it a popular choice for startups looking for affordable solutions.
- Users say that Bandwidth stands out for its reliable voice quality and direct-to-carrier model, which minimizes intermediaries and enhances call performance. This focus on quality is particularly beneficial for businesses that prioritize clear communication.
- Reviewers mention that Plivo's documentation is a significant asset, with many noting that it provides comprehensive guidance for developers. This support helps users navigate the platform effectively, contributing to a smoother setup and ongoing use.
- According to verified reviews, Bandwidth's strong API suite is a highlight, allowing for flexible integration into existing systems. Users appreciate the transparency in pricing and the overall performance of the API, which supports their business needs efficiently.
- G2 reviewers highlight that while Plivo has a higher satisfaction score, Bandwidth's support quality is noted as a strong point, with users rating it highly for responsiveness and effectiveness. This can be crucial for businesses that require reliable assistance during implementation and beyond.
- Users report that both platforms have their strengths, but Plivo's competitive pricing and global reach make it particularly appealing for small businesses. In contrast, Bandwidth's enterprise focus and robust infrastructure cater well to larger organizations seeking dependable communication solutions.
Pricing
Entry-Level Pricing
Bandwidth
No pricing availablePlivo
Starter
Starting at $25.00
Per Month
- $10 free credits
- AI Agents for Customer service, Marketing campaigns, Alerts & Reminders, Conversational marketing
- Vibe Agent Builder
Free Trial
Bandwidth
Free Trial is available
Plivo
Free Trial is available
Ratings
Meets Requirements
8.9
333
9.1
521
Ease of Use
8.7
393
9.0
533
Ease of Setup
8.6
219
8.8
401
Ease of Admin
8.8
196
9.0
395
Quality of Support
8.9
331
8.5
476
Has the product been a good partner in doing business?
9.0
199
9.0
386
Product Direction (% positive)
8.9
326
7.7
487
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Communication Channels
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Authentication type
Not enough data
8.1
7
Not enough data
5.8
6
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Functionality
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Implementation
Not enough data
8.9
6
Not enough data
7.7
5
Not enough data
8.3
5
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
Not enough data
6.7
5
Not enough data
7.3
5
Not enough data
7.0
5
Not enough data
5.7
5
Not enough data
Feature Not Available
Not enough data
4.7
5
Not enough data
6.3
5
Not enough data
6.3
5
SMS Platform
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
5
Not enough data
9.3
5
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Functionality
8.1
54
|
Verified
8.9
333
|
Verified
8.0
47
|
Verified
9.0
321
|
Verified
8.1
52
|
Verified
8.8
310
|
Verified
Support
7.8
58
|
Verified
8.7
330
|
Verified
Feature Not Available
Feature Not Available
8.3
64
|
Verified
8.5
278
|
Verified
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Internal Use
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Platform Basics - Phone Verification
Not enough data
8.5
8
Not enough data
Feature Not Available
Not enough data
8.5
9
Not enough data
7.3
8
Not enough data
8.1
8
Not enough data
5.8
8
Additional Features - Phone Verification
Not enough data
7.0
9
Not enough data
6.9
7
Not enough data
6.3
8
Agentic AI - Phone Verification
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
9.3
5
Not enough data
6.9
6
Not enough data
8.3
6
Not enough data
Not enough data
Not enough data
8.8
7
Not enough data
Basic Communication
9.1
44
Not enough data
7.6
15
Not enough data
8.3
17
Not enough data
7.6
16
Not enough data
8.6
30
Not enough data
8.9
17
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
7.8
16
Not enough data
7.2
25
Not enough data
7.3
16
Not enough data
Advanced Features
7.0
22
Not enough data
7.5
25
Not enough data
9.3
44
Not enough data
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Analysis
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Campaigns
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Engagement
Not enough data
Feature Not Available
Platform
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Agentic AI - Mobile Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bandwidth and Plivo are categorized as Communication Platform as a Service (CPaaS)
Unique Categories
Bandwidth is categorized as VoIP Providers
Plivo is categorized as AI Customer Support Agents, AI Agents For Business Operations, Customer Service Automation, Conversational Support, WhatsApp Marketing, Conversational Marketing, Phone Verification, Digital Customer Service Platforms, Customer Communications Management, SMS Marketing, Chatbots, Multi-Factor Authentication (MFA), Live Chat, Mobile Marketing, Help Desk, Customer Self-Service, and RCS Business Messaging
Reviews
Reviewers' Company Size
Bandwidth
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Plivo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
58.9%
Information Technology and Services
11.9%
Computer Software
8.4%
Internet
2.2%
Marketing and Advertising
2.2%
Other
16.5%
Computer Software
19.0%
Information Technology and Services
11.9%
Marketing and Advertising
5.7%
Telecommunications
5.4%
Financial Services
4.2%
Other
53.8%
Alternatives
Discussions
What is CPaaS?
1 Comment
Official Response from Bandwidth
CPaaS stands for Communications Platforms as a Service. Typical CPaaS offerings include software APIs that allow for easy access to communications services...Read more
Why does owning and operating a carrier network make a difference?
1 Comment
Official Response from Bandwidth
In short, owning and operating the network means Bandwidth customers have more control and a more scalable pricing structure compared to working with other...Read more
What are the differences between Bandwidth and Twilio?
1 Comment
Official Response from Bandwidth
While there are many small differences between the two vendors, the main differentiator between Bandwidth and Twilio lies in Bandwidth’s owned and operated...Read more
Can you add emoji use to texting with Plivo ?
2 Comments
HD
Hi Raquel, We do support this feature and emojis can be added and sent through inbound and outbound SMS. We're putting together a quick how to for you and...Read more
How has your experience with Plivo, or its competitors, been?
1 Comment
HD
Hi Khaled, here are two that we are familiar with. Hope this helps!
https://groups.google.com/g/plivo-users?pli=1
https://dev.to/plivoRead more
When will Plivo integrate RCS?
1 Comment
HD
Hi Joseph - We are keeping an eye on the adoption rate and market demand and will support it once there's an increase. With 10DLC related changes in the US...Read more