--- title: Plivo Reviews meta_title: 'Plivo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 747 reviews by the users' company size, role or industry to find out how Plivo works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 747 scale: '5' date_modified: '2026-08-04' parent_category: name: Development url: https://www.g2.com/categories/development --- # Plivo Reviews **Vendor:** Plivo **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.5/5.0 **Total Reviews:** 747 ## About Plivo Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. This innovative solution caters to consumer-facing businesses that aim to enhance their customer interactions by utilizing conversational AI agents. These agents are capable of initiating, answering, assisting, and completing customer conversations, delivering interactions that mimic human-like, natural-sounding dialogue across both voice and messaging channels. The platform is particularly beneficial for businesses looking for efficient customer communications without the need for extensive technical expertise. With Vibe, Plivo’s no-code AI agent builder, users can create and deploy custom voice agents simply by providing straightforward instructions in English. This user-friendly approach eliminates the need for programming skills, making it accessible to a wider range of users, from small businesses to large enterprises. The combination of built-in enterprise-grade telephony, deep partnerships with leading Text-to-Speech (TTS), Speech-to-Text (STT), and Large Language Model (LLM) providers allow companies to design production-ready low-latency (\<500ms) voice AI agents at scale, with minimal operational overhead. The seamless integration with popular CRM and support tools further enhances its utility, allowing organisations to leverage existing systems and workflows. This capability is particularly valuable for companies seeking to maintain consistent customer experiences across multiple channels while ensuring that their AI agents can handle a variety of customer inquiries effectively. Plivo’s platform stands out for its vertically integrated Voice AI stack that unifies built-in telephony, speech recognition, synthesis, and reasoning layers in one low-latency system. This integration eliminates the complexity of stitching together multiple vendors, giving enterprises real-time responsiveness, carrier-grade reliability, and full control over voice quality. Combined with Plivo’s no-code Vibe builder and proven CPaaS infrastructure, businesses can move from prototype to production voice agent in minutes, not months. In addition to its AI agent capabilities, Plivo offers an enterprise-grade Communications Platform as a Service (CPaaS) suite. This suite includes essential tools such as SMS API, Voice API, WhatsApp API, Verify API, Number Masking, and SIP Trunking. These features provide enterprises with programmatic control over their voice and messaging infrastructure, enabling them to tailor communication strategies to their specific needs. By combining advanced AI technology with robust communication tools, Plivo equips businesses with the resources necessary to enhance customer engagement and drive operational efficiency. ## Plivo Pros & Cons **What users like:** - Users find Plivo's **ease of use** impressive, making setup and API integration straightforward and accessible. (30 reviews) - Users highlight the **responsive customer support** from Plivo, providing effective assistance during critical moments. (19 reviews) - Users highlight the **affordable pricing and great support** from Plivo, making it easy to integrate and scale. (17 reviews) - Users appreciate the **affordable pricing** of Plivo, offering excellent value compared to competitors without sacrificing quality. (17 reviews) - Users appreciate the **high quality of Plivo's APIs** , enjoying seamless integration and reliable performance over six years. (16 reviews) - Users value the **comprehensive SDKs and APIs** from Plivo, enhancing integration and communication capabilities seamlessly. (16 reviews) - Users appreciate the **easy integrations** of Plivo, finding it seamless and user-friendly for their applications. (15 reviews) - Easy Setup (13 reviews) - Reliability (13 reviews) - Affordable (11 reviews) **What users dislike:** - Users face **poor customer support** with unprofessional communication and minimal assistance in resolving critical issues. (12 reviews) - Users find Plivo to be **expensive** , with pricing inconsistent and potentially higher compared to competitors. (6 reviews) - Users feel that Plivo has **limited features** , lacking advanced tools and integrations compared to competitors. (6 reviews) - Users experience **messaging issues** with Plivo, including slow support and problems with SMS log retrieval. (6 reviews) - Users find the **interface un-intuitive** , complicating the overall experience and hindering effective use of the platform. (6 reviews) - Users report **call issues** with Plivo, facing inconsistent service and disruptions that affect communication reliability. (5 reviews) - Limited Functionality (5 reviews) - Not User-Friendly (5 reviews) - Poor Interface Design (5 reviews) - Difficult Setup (4 reviews) ## Plivo Reviews ### 1. It is very useful and stream line our operation **Rating:** 4.5/5.0 stars **Reviewed by:** Ed K. | Commercial Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2023 **What do you like best about Plivo?** Low price for the service provided. no customer ever complained. **What do you dislike about Plivo?** Nothing I can think of now. if there is, I will let you know. **What problems is Plivo solving and how is that benefiting you?** legit customer verification. ### 2. Been using for years, keeps getting better **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2020 **What do you like best about Plivo?** The service is very easy to use rather your a programmer or a no-code kinda person. **What do you dislike about Plivo?** Sometimes our sms gets flagged as spam by the carriers. But Plivo is quick to fix. We only send sms to our employees. **What problems is Plivo solving and how is that benefiting you?** Sending daily job information to our employees as well as sending safety updates. The benefit is that the employee can receive this information on their own personal device in a timely manner. ### 3. One of our most trustable partners **Rating:** 5.0/5.0 stars **Reviewed by:** Luca M. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2020 **What do you like best about Plivo?** What we love? That the product is in constant evolution, as our product. Many of our providers of Numbers, SMS, Voice created amazing products and then continued selling the product without real evolution. Plivo is different, every week or month we find amazing new features or products. **What do you dislike about Plivo?** Actually we don't dislike much. We had some issues but after reporting, Plivo solved all of them. **What problems is Plivo solving and how is that benefiting you?** We purchased over 400 numbers from all over the world from Plivo, allowing us to increase our coverage and accessing Mobile and Toll free numbers. The provisioning happens in seconds and the number is immediately available. The voice quality of incoming calls is impressive. Moreover, the platform is super stable, I don't remember a single fault in the last years. ### 4. Developer **Rating:** 4.5/5.0 stars **Reviewed by:** Yuval M. | DevOps Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2022 **What do you like best about Plivo?** API works like charm, pricing is good, support is good. **What do you dislike about Plivo?** Sometimes SMS have a delivery issue in specific countries, not sure this is related to Plivo. **What problems is Plivo solving and how is that benefiting you?** Easy API for SMS and call centers, good pricing and global avilability. ### 5. Very simple to use and complete **Rating:** 5.0/5.0 stars **Reviewed by:** Morad L. | CEO, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2022 **What do you like best about Plivo?** Plivo's voice API and its simplicity. Some competitors have solutions that are very complicated to understand. **What do you dislike about Plivo?** They don't have a regular enough phone-numbers in Europe **What problems is Plivo solving and how is that benefiting you?** We did not have in-house skills (Asterisk) With the Plivo API, there is no longer any need to have an Asterisk expert in-house. ### 6. Services are stable and reliable **Rating:** 4.5/5.0 stars **Reviewed by:** Ashley H. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2022 **What do you like best about Plivo?** API is clear and easy to use, we have used it for 8 years **What do you dislike about Plivo?** SMS pricing does not have a flat rate option for sending customer messages **What problems is Plivo solving and how is that benefiting you?** Simplifies how we interact with live phone lines ### 7. Fantastic Pricing and Services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2022 **What do you like best about Plivo?** Plivo has the best pricing across the board for both calling and sms/mms services. With free inbound texts as well, there's really no contest that Plivo is a top priority for any startup or business that wants to step into the voip integration arena. Plivo also comes out with interesting new features from time to time, but I always appreciated their focus on the essential products of calling and texting. They focus and excel at that focus. **What do you dislike about Plivo?** Their SDKs are a bit limited from a developer standpoint. You can hook into their actual APIs by URL without problems, though it means extra work on your end. It isn't much of a problem if you have a good REST Client Library to work with. They could improve their reputation by ensuring all of their language SDKs are up to date with their latest APIs as they sometimes lack certain fields or elements which is just lazy. **Recommendations to others considering Plivo:** Plivo is your low cost exploratory entry point that will also likely carry you to scale. **What problems is Plivo solving and how is that benefiting you?** We communicate with customers more smoothly and offer them an experience from their phone to get support without needing to download any third party apps. We also get phone number verification capabilities by using sms verification. ### 8. Very easy to use, good functionality, cheaper than competitors. **Rating:** 5.0/5.0 stars **Reviewed by:** White R. | Software Engineer, CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2022 **What do you like best about Plivo?** The best is the back end interface where you have a great overview off all the capabilities. Also, the graphical interface for creating PHLOs or call structures using visual drag and drop elements are the bes.t **What do you dislike about Plivo?** If you need to create a complex structure, where you need detailed states for different user behaviour, then the capabilities of the platform become limited and you need to set up your own server to work along with. **What problems is Plivo solving and how is that benefiting you?** We are an indie games company that created a phone game, and Plivo was very easy to work with and functions well. Also, the prices are very affordable to do basic stuff. ### 9. Great, affordable alternative to Twilio **Rating:** 5.0/5.0 stars **Reviewed by:** David J. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Plivo?** Plivo is user friendly, has all of the features, and is much cheaper. I highly recommend it. **What do you dislike about Plivo?** Alot of our tech stacks don't have default integrations with Plivo, which means we still have to use Twilio. Hopefully that will change over time. **What problems is Plivo solving and how is that benefiting you?** We use plivo primarily for call / marketing tracking and being able to build brand specific phone numbers quickly. ### 10. Better performance and more customizable than the packaged business phone providers **Rating:** 5.0/5.0 stars **Reviewed by:** Nigel W. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2021 **What do you like best about Plivo?** The customizablity of the resulting solution. **What do you dislike about Plivo?** Plivio is a toolbox of phone related functionality and for any solution more than a simple forward requires the admin to have some programming knowledge. **Recommendations to others considering Plivo:** You will want to have someone familar with software development when implimenting Plivo. **What problems is Plivo solving and how is that benefiting you?** A very customizable business phone system, including on duty scheduling of roles. ### 11. Love everything except slow support response times **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2020 **What do you like best about Plivo?** SMS API features are great, the detail I can receive in the callbacks is great. I can get details like the recipient's wireless provider, this helps a great deal when trouble shooting failures with the customer. Pricing is better than Twilio. **What do you dislike about Plivo?** Documentation is often lacking, or incomplete. My experience with support over the last few years has not been great. **Recommendations to others considering Plivo:** If you have no other alternative when/if you have issues with Plivo, I don't recommend because it's slow and difficult to get support. The support I receive when I finally get a response is first level and not very helpful, especially when I have a critical issue such as all SMS failing for my entire business. If you are able to switch to another provider easily when Plivo fails for you and you are waiting for support then you will be fine. In our case, we had to abandon a project which was re-written over the course of two years to use Plivo, due to lack of confidence in their support. Other than their support issues, we love the platform, pricing and services. **What problems is Plivo solving and how is that benefiting you?** We use this to deliver messages taken by telephone operators to the end user. ### 12. Reasonably priced SIP trunking that just works **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2022 **What do you like best about Plivo?** I like reasonably priced trunking; auto top off is also a necessity for my use case, so I'm glad that's there also. I'm using an onsite FusionPBX server. I like the way that inbound calls fail over to another Plivo server if the first one isn't able to reach the PBX and complete the call. **What do you dislike about Plivo?** As my needs are pretty basic -- I only use Zentrunk -- I don't have complaints. There are more features available in the dashboard -- such as building your own call flow in the cloud, that I don't take advantage of; so I'm not qualified to offer any opinions about those features. One thing that has puzzled me is that when I recommended Plivo to a business client and he tried to sign up, he was declined. Not sure there was ever a reason given. He would have been a good customer, but ended up choosing another provider. **What problems is Plivo solving and how is that benefiting you?** I needed an inbound calling solution (for a dial-in to listen conference solution) that would scale to as many concurrent calls as needed. I needed to be able to handle as many as potentially hundreds of concurrent calls. I don't think I've ever hit more than somewhere between 100-200 concurrent calls on my PBX conference bridge, but the only issue we have had with this is that sometimes if too many people call in per minute, throttling kicks in and some have to re-try. Other than that, it has worked very well. I switched from a provider that allowed 25 concurrent calls by default; and in order to increase this you had to contact support. I like that with Plivo it simply continues to scale as needed. ### 13. Quick, easy and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2021 **What do you like best about Plivo?** Plivo is intergrated with our Database. Which makes it that much easier to send out cancellation texts, reminders and other important information right from our phone or computer. We don't have to log into a special site an upload phone numbers. All our parents have to do is check of a box at registration and they are signed up! Quick, Easy and Efficient! **What do you dislike about Plivo?** Options for a longer text message would be great. We understand that text messages should be brief, but we would like to be able to send a cancellation notice and a makeup notice all out at one time. Currently we have to send two separate text messages to accomplish this. **Recommendations to others considering Plivo:** As cliche as this may sound, "just do it" **What problems is Plivo solving and how is that benefiting you?** We currently do not have any problems with Plivo. It has been so beneficial to our customers to have signed up for texting to get alerts right to their phone! Our business phones are less busy during weather related storms now that we have texting which keeps our administrative team on track! ### 14. Plivo is by far one of the easiest and flexible sms api out there. **Rating:** 5.0/5.0 stars **Reviewed by:** James Reuben G. | software engineer, Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2021 **What do you like best about Plivo?** The diagram based (node system) API creator is really handy to use and makes plivo very scalable. Once done, you can use it with postman or any rest client. Also, you dont need to register any number in order to send them a message. Unlike other SMS systems, they require you to validate a lot of things before sending simple SMS for testing and debugging purposes. PLIVO is just seamless and practically works well. **What do you dislike about Plivo?** Lack of error messages when connecting nodes that do not connect. Would be better if there are messages like "you cannot connect multiple send SMS to this node...or you can only connect this from the following nodes (displays buttons that can be connected to this node): .....". Also displaying a tooltip would help a lot and highlighting the buttons would help for newbie users like me. With this, I believe PLIVO would perfect in terms of user friendliness, learning curve, ease of use, extensibility and flexibility. **Recommendations to others considering Plivo:** Plivo might be intimidating because of the node based API creator but its not really complicated to learn it. Once you learned the basics, its smooth sailing and better than most of the SMS systems especially when you use REST client to utilize it. **What problems is Plivo solving and how is that benefiting you?** SMS related debugging, APIs that use SMS system for verification can be used for this. By using PLIVO, its easier to create SMS messages as mock data for sim cards that we use on the project where using ordinary SMS would not work. ### 15. Used to send SMS and voice alerts to our customers in the IoT industry **Rating:** 4.5/5.0 stars **Reviewed by:** Diego D. | Founder and CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2021 **What do you like best about Plivo?** Easy to set up and easy to integrate the API. We could test and integrate within the day, and SMS deliverability seems great so far. Pricing is good considering the coverage, which is practically the entire world. Configuration is entirely self-managed, so we did not need any support assistance. Setting up scripts to play voice messages was also easy enough, although it required a bit of tweaking. **What do you dislike about Plivo?** It would be great if Plivo could choose the source phone number automatically, when sending SMS, to offer the best possible rate. We currently have only one number, but we're planning to have many. Configuration to enable/disable regions and countries seems buggy. For instance, adding a region resets the list, which forces you to start from scratch. It would be much better if regions could be added/removed without actually resetting the list. **What problems is Plivo solving and how is that benefiting you?** We needed to add SMS capabilities to our IoT platform, so that customers could receive notifications when alerts were raised, typically because of device variables falling out of range. Our customers are all around the world, so we needed to be able to reach them at reasonable prices. While many SMS engine vendors provided great prices in certain locations, they were expensive in others, or did not cover them at all. The bility to create IVR scripts and play audio messages was also great. ### 16. Excellent, reliable telecoms provider **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2021 **What do you like best about Plivo?** Good pricing and reliable service. Very responsive to questions and support **What do you dislike about Plivo?** the dashboard is not as mobile browser friendly as I would like **What problems is Plivo solving and how is that benefiting you?** We are getting good coverage of international countries. ### 17. Best Communication Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2022 **What do you like best about Plivo?** I like that they offer call logs and allow you to purchase phone numbers through their API. Plus they provide clear documentation with example requests and responses so you can switch between languages easily. **What do you dislike about Plivo?** Should have a portal for the submission of templates and messages and to track their statuses for us in India. **What problems is Plivo solving and how is that benefiting you?** Reliable in communicating with customers. ### 18. Plivo has been my service of choice for several years. **Rating:** 5.0/5.0 stars **Reviewed by:** Reymar G. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2022 **What do you like best about Plivo?** Ease of use of the platform and list of functionality available throughout the platform. **What do you dislike about Plivo?** Expansion to more international countries. **What problems is Plivo solving and how is that benefiting you?** Communications. ### 19. Allowed us to create scalable applications for BI tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2020 **What do you like best about Plivo?** Low cost per number, ease with which you can customize and create applications. **What do you dislike about Plivo?** Would like to see more sample / template applications. **Recommendations to others considering Plivo:** Great platform with low cost. **What problems is Plivo solving and how is that benefiting you?** We are using Plivo for conversion tracking for our Marketing campaigns. It is very flexible and the cost allows us to offer it to our clients with a markup. ### 20. SMS service is reliable, affordable **Rating:** 4.5/5.0 stars **Reviewed by:** Jatin P. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2022 **What do you like best about Plivo?** Plivo offers very competitive rates, easy to use REST api **What do you dislike about Plivo?** We originally disliked numbers being "blacked out" by certain keyword responses but this issue was resolved quickly. **Recommendations to others considering Plivo:** Just check your compliance with new SMS Long Code Campaign registration requirements. **What problems is Plivo solving and how is that benefiting you?** We are using Plivo for customer reminders for appointments. The service has been reliable and fast, and budget friendly! ### 21. Has lot of potential, but couple of things a mature SMS service can have **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2022 **What do you like best about Plivo?** - PHLO based approached is good which is easy to integrate **What do you dislike about Plivo?** - No basic spam protection - Charges at a full SMS cost even when the api is hit but SMS doesn't reach the regulatory's end for triggering SMS. Other fallback service we use doesn't charge for this. - No satisfactory response on credits we lost due to DDOS. We lost over 300$ and the credit card was on auto charge as default option. And most SMSs were not triggered because a lot of numbers were invalid. - Have to keep writing emails for getting DLT templates approved. The process is too long. In other service, it takes barely 2min to add template and 1-2 hrs to get it approved. With plivo, it takes 1-2days. **What problems is Plivo solving and how is that benefiting you?** - Triggering transaction-based SMS domestically and internationally. ### 22. Excellent Plug and Play API Solution for Mobile Application **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Plivo?** Plivo is an affordable and easily implemented API that enables our mobile application to utilize SMS marketing and two-factor authentication. The auto-recharge feature is also great as it allows us a convenient solution that ensures we always have sufficient balances to meet our SMS needs. **What do you dislike about Plivo?** There is no feature that we dislike. Plivo is the perfect turn key solution for our platform. It was integrated seamlessly and operates without incident. **Recommendations to others considering Plivo:** If you are looking for easily integrated APIs that are price-effective Plivo is a great solution. **What problems is Plivo solving and how is that benefiting you?** With the Plivo SMS API integration with our mobile platform, we are able to effectively market to our members via text message. We also utilize Plivo's SMS API to complete two-step authentication with members, ensuring our security measures are modern and relevant. ### 23. Plivo does the job! **Rating:** 5.0/5.0 stars **Reviewed by:** Tracy T. | VP, Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2020 **What do you like best about Plivo?** Plivo automates the sending of SMS and phone reminders for our clients. They also auto reload credits so I never have to worry about reminders not being sent because my account ran out of credits. Once the tech is set, you can forget it. **What do you dislike about Plivo?** It's not always apparent how to best work around carrier issues, but once we are notified of an issue, our techs can usually rework the messages to be compliant with carrier rules. **Recommendations to others considering Plivo:** None **What problems is Plivo solving and how is that benefiting you?** We have cut down on 'no shows' because our clients get reminded of appointments scheduled sometimes a month in advance. We also have the ability to alert them of in office issues, like inclement weather or unexpected power outages, etc. It means they don't show up in the office when we won't be able to see them. Win win for all and very cost effective. ### 24. Easy integration made this a no brainer for our dev team **Rating:** 4.5/5.0 stars **Reviewed by:** Jarrett R. | Chief Development Office/Chief Technical Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Plivo?** We were looking for an SMS/MMS solution to work alongside our ticketing platform. Plivo offered us not only an aggressive price point, but the integration was super quick and clean, allowing our dev team to focus on what it does best. **What do you dislike about Plivo?** As we expand into foreign areas, we have encountered a few "bumps" in the road. However, the Plivo team has been there to support us and help us along. **Recommendations to others considering Plivo:** If you are looking for a cost-effective, easy-to-integrate solution for SMS and MMS delivery, look no further. **What problems is Plivo solving and how is that benefiting you?** We were looking for a solution that would allow our platform to notify guests via SMS of any changes to their booking. By pairing our platform and Plivo, we can deliver real-time updates to guests if their booking is affected by a change. This has greatly improved our guest experience and overall guest satisfaction. ### 25. Best in class SIP truncking and SMS provider. **Rating:** 5.0/5.0 stars **Reviewed by:** Simon L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2020 **What do you like best about Plivo?** Zentrunk with the ability to create separate trunk for each of my PBX plus the report capability. Low cost. Fast deployment. PHLO, easy workflow for calls and SMS automation. Pay as you go! **What do you dislike about Plivo?** They don't offer 911 service. Otherwise, they will be the perfect VoIP provider. Paypal payment will also be an nice update. **Recommendations to others considering Plivo:** Don't hesitate to test Plivo. The pay as you go structure make it risk-free. **What problems is Plivo solving and how is that benefiting you?** Provisionning multiple PBX with SIP Trunks. Getting Canada toll-free numbers. Build an easy SMS notification platform for IoT devices. ### 26. Easy to integrate API **Rating:** 5.0/5.0 stars **Reviewed by:** Victor A. | Chief Technology Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Plivo?** I like the examples and support for getting up and running with the API. **What do you dislike about Plivo?** I wish phone support was more readily available. **What problems is Plivo solving and how is that benefiting you?** Our product includes the ability for customers to receive a text message when their refrigerator temperature is out of bounds. ### 27. Some challenges with JackRabbit integration **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2022 **What do you like best about Plivo?** Simplicity, predictable price, reporting **What do you dislike about Plivo?** Set up at JackRabbit, where the reply goes to the e-mail instead of the continuous conversation via text **What problems is Plivo solving and how is that benefiting you?** Communication with customers, urgent notifications, reminders ### 28. Awesome Reliable Services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Plivo?** I have been using Plivo for over 2 years now. It is very easy to use and understand once you are familiar with the interface. Support is amazing and quick to respond to issues. **What do you dislike about Plivo?** They could add some more filters to filter for call recordings in the backend without having to code your own app. But other than that I really don't have many complaints. **What problems is Plivo solving and how is that benefiting you?** Call and SMS forwarding and tracking for my clients. ### 29. Plivo is great and most importantly to me they are very responsive when it come to support. **Rating:** 5.0/5.0 stars **Reviewed by:** Chelsea D. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2022 **What do you like best about Plivo?** I like that it is easy to integrate and get set up with my systems **What do you dislike about Plivo?** The least helpful thing I think is that there is not a live chat **What problems is Plivo solving and how is that benefiting you?** Plivo is helping solve my marketin cost with providing a good service for a fair price ### 30. Easy to integrate **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2022 **What do you like best about Plivo?** The API-driven usage is excellent to use. drag&drop workflows help modeling your process pretty fast **What do you dislike about Plivo?** Took a bit of try&error to place parameters the right way **What problems is Plivo solving and how is that benefiting you?** We are using the service for automating our service calls to our partners ### 31. Great for sending sms for real estate **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Plivo?** Pricing was better than the competitors we looked at and had integrations with the real estate software we use. Those were the two main things we evaluated Plivo on. **What do you dislike about Plivo?** We had some issues with 10DLC registration when it first came out but I think that was temporary and has probably improved since then. **What problems is Plivo solving and how is that benefiting you?** We needed to do outbound outreach to potential customers and Plvio allowed us to connect with BatchLeads and run our marketing campaigns. ### 32. Happy Customer for years now **Rating:** 5.0/5.0 stars **Reviewed by:** Cem W. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2022 **What do you like best about Plivo?** Been using Plivo SMS services for years for its reliability. **What do you dislike about Plivo?** Nothing to complain about. All systems work well ever since the start. **What problems is Plivo solving and how is that benefiting you?** Reliable SMS to all global service providers. Clients never complained for not receiving the SMS. ### 33. Plivo Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2022 **What do you like best about Plivo?** I appreciated working with Nicholas. He went above and beyond to help us with the verification process. **What do you dislike about Plivo?** It took a couple of attempts to get everything resolved. **What problems is Plivo solving and how is that benefiting you?** We are utilizing their SMS services. It's going well for our business. ### 34. Using Plivo for Messaging for last 5 years. No issues what so ever. **Rating:** 5.0/5.0 stars **Reviewed by:** Paulina P. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2022 **What do you like best about Plivo?** Easiness of API and multilingual capacity with a accents. **What do you dislike about Plivo?** Pricing - tad expensive compared to the competition **What problems is Plivo solving and how is that benefiting you?** SMS by Plivo is my backup plan for email communication. Many times emails are not delivered due to spam filters. SMSs are always delivered. ### 35. From a long time customer **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2022 **What do you like best about Plivo?** I have been using Plivo for close to 3 years now. The most important piece to me is reliability and Plivo lives up to it. I've never had any issues with my messages going out to customers on time. I use it to send them confirmation codes hence I need something very stable. Plivo has been working stably for me so I'm very happy with that! I also like that I can log into the dashboard and see exactly what messages went out and when! **What do you dislike about Plivo?** I can't say that there's anything I dislike about Plivo. It serves the purpose that I need it for. I've never had any issues with it, and never had to contact support about any issues either! **What problems is Plivo solving and how is that benefiting you?** I use Plivo primarily for the SMS messaging capability. I use it for my online booking system and send confirmation codes via SMS messages thus it had to be very reliable there. I also use it to send appointment reminders. An added benefit that I like is the ability for users to respond with a STOP message to block future messages automatically. I had a big concern about someone abusing my reservation system and spamming others but this solved that! ### 36. Easy to control & track down the debug **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2022 **What do you like best about Plivo?** Easy to track down the debugging and deployment. **What do you dislike about Plivo?** I'm happy to use the Plivo, and it doesn't have a problem. **What problems is Plivo solving and how is that benefiting you?** We're using the sms message. Sometimes we need to track down the delivery of message. Plivo guides visual and clear debugging.Bluetill ### 37. Great Service and the best pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff H. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2022 **What do you like best about Plivo?** I have been a Plivo customer for over 10 years joining in January of 2012. The service has allowed my company provides marketing services to clients throughout North America by utilizing their large database of phone numbers and easy point and click programming for services. **What do you dislike about Plivo?** Of all of the other telecommunications services I have used, Plivo has been the most responsive and had the most available features. There aren't any areas I can bring up that I would like to see improvements. **What problems is Plivo solving and how is that benefiting you?** We are using Plivo to provide marketing call numbers for different website campaigns that span the country. Plivo's platform has allowed us to serve our clients throughout the entire country and have available phone number inventory instantly. ### 38. Plivo is the best phone service you never heard of! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Printing | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2022 **What do you like best about Plivo?** The price, the quality of call service. The intuitive dashboard! **What do you dislike about Plivo?** You need to find a programmer, not DIY! Will need help of a programmer. **What problems is Plivo solving and how is that benefiting you?** its the best IVR system, its the best phone system, and the cost is very affordable! ### 39. Review **Rating:** 4.0/5.0 stars **Reviewed by:** Olha P. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2022 **What do you like best about Plivo?** Plivo services are not hard to implement. We could test and integrate everything within the 2 days. Pricing and coverage are good. Recommend to try for your business! **What do you dislike about Plivo?** Configuration to enable/disable regions and countries seems buggy. For instance, adding a region resets the list, which forces you to start from scratch. It would be much better if regions could be added/removed without actually resetting the list. **What problems is Plivo solving and how is that benefiting you?** Delivery of Voice and SMS campaigns to a huge amount of clients. ### 40. Best SMSs & Calls API Available **Rating:** 5.0/5.0 stars **Reviewed by:** Saurav S. | Digital Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2022 **What do you like best about Plivo?** One of most reliable platforms in the market. Our customer success and collection team have been in awe of the clarity the call api provides. I have been using this platform to communicate with customers over sms campaigns and it has been a wonderful experience till now. **What do you dislike about Plivo?** Communication needs to be improved as most of our daily work depends on Plivo, and there should be prompt customer support to solve our basic issues or platform defects. **What problems is Plivo solving and how is that benefiting you?** We needed a single platform that could help us communicate to customers using IVR calls and SMS. And Plivo provides both, which is essential for a FinTech company. ### 41. Great platform for sending transactional sms messages with fantastic deliverability **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2022 **What do you like best about Plivo?** Superior speed and deliverability as well as integration with other platforms **What do you dislike about Plivo?** Some initial account limitations until you develop a reputation. Logging in is a nightmare. Password security password limitations and restrictions in addition to captcha verification and then two factor authentication make it extremely difficult to ever login to the site. **What problems is Plivo solving and how is that benefiting you?** Be able to send SMS messages to my customers ### 42. excellentproduct and service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2022 **What do you like best about Plivo?** the service is amazing. always get a call back within 24 hours **What do you dislike about Plivo?** The portal application lacks usage depth. we just get an XLS export for the trailing 3 months. better interactive reporting per account is needed **What problems is Plivo solving and how is that benefiting you?** SMS messaging for school coimmunication and MFA authentication ### 43. Plivo Works. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2022 **What do you like best about Plivo?** It does what it promises without my involvement. **What do you dislike about Plivo?** I really don't see any downsides to using Plivo given its reliability. **What problems is Plivo solving and how is that benefiting you?** It gets my communications where they're intended ### 44. Amazing service for anyone getting started with Cloud Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2020 **What do you like best about Plivo?** Services around the world available within minutes. API are extremely easy to integrate with their helpful documentation. The ability to bring your own voice carrier is so easy to use and works flawlessly! They do Voice very well compared to the competition. They also have a really good flow process called PHLO which is extremely easy to setup and use - espically for the likes of pinless conference or doing something cool with voice or sms with no programming expertise. **What do you dislike about Plivo?** Support over the last 3 years has been very business impacting at times but has always been corrected by management once they are involved. They have just launched an SLA feature so I believe this would resolve all of those issues. Openess about carriers they utilize. **Recommendations to others considering Plivo:** Consider getting an SLA and an account manager if you do high traffic volume. They have a lot of customers with low volumes so you need to ensure you stand out. **What problems is Plivo solving and how is that benefiting you?** Being able to be carrier agnostic when it comes to Cloud Communication. We have over 15 carriers we currently use and Plivo is our main carrier as they can integrate with most countries where necessary. We have several direct connections in Europe and the US as Plivo couldn't compete with pricing but other than that - they are good to deal with! ### 45. Love Plivo **Rating:** 5.0/5.0 stars **Reviewed by:** Eric B. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2021 **What do you like best about Plivo?** Started using Plivo over a year ago and have saved over $5000 in the last 12 months. We are a small company with our own FreePBX server and were paying a lot of money every month for an underutilized PRI trunk. After searching for alternatives, I decided to switch to Plivo's SIP trunking. Great rates, easy-to-use interface, and great customer support. What more could you ask for? **What do you dislike about Plivo?** Have been using Plivo for over a year and I have no complaints. Their service has been great. **Recommendations to others considering Plivo:** Make the switch and you will not regret the decision **What problems is Plivo solving and how is that benefiting you?** Our company has our own FreePBX server and we wanted to switch from PRI to SIP trunking to save money. ### 46. Good value solutions with rooms for improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Calvin H. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2021 **What do you like best about Plivo?** It is more cost-efficient than its competitors. It has a powerful set of APIs, and good customer support. **What do you dislike about Plivo?** The SMS failure detection and notification mechanism can be improved. I had an incident when ATT switches to 10DLC two weeks earlier than announced and I had a customer's SMS got rejected by ATT completely. I detected it 7 days later and had to do damage control. Plivo has an alert option to detect a drop in delivery rate, but in this case it couldn't catch the ATT rejections because the other carriers were still delivering SMS successfully. **What problems is Plivo solving and how is that benefiting you?** It helps me provide a good SMS and IVR solutions for my clients who are all solo veterinarians. ### 47. Switched from Twilio **Rating:** 5.0/5.0 stars **Reviewed by:** Zeb G. | Software Accounts Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2022 **What do you like best about Plivo?** No downtime. Cost-effective. Easy integration. Clean backend interface, with excellent reporting options, including error logs. **What do you dislike about Plivo?** We've been using Plivo for about 2 years. The backend UI lacked some intuitiveness, but they've since improved that dramatically to where it's very user-friendly **What problems is Plivo solving and how is that benefiting you?** When it comes to providing our customers with effective communication, we use Plivo for its SMS service. We've integrated it into our software for notifications, alerts and 2FA ### 48. One of the most important tools our business uses. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2022 **What do you like best about Plivo?** Cost was a major factor in going with a service provider and we searched extensively before deciding on Plivo. Our research told us that Plivo was one of the most cost-effective solutions on the market at the time that we signed up. **What do you dislike about Plivo?** We have no issues with the core service of theirs that we use. I.e. Voice and SMS API, The main downside we have found revolves around their tech/account support. As of the time of writing this, they do not have a live chat functionality or phone number to call and speak to someone immediately, only a contact form. In this day and age of instance in many of the things we do in life, sometimes you just want to be able to speak to someone immediately, or in the shortest possible timeframe. With an email/contact form submission, you have no way of knowing how long it will take before you get a response. Plus, if it is a critical issue that needs timely intervention, then you are not able to call a number immediately or via a live chat. **Recommendations to others considering Plivo:** Well worth the money. Top-notch service/solution. **What problems is Plivo solving and how is that benefiting you?** Plivo's voice and SMS solutions are the primary telecommunications solutions that we use in our business. We know for certain that Plivohas drastically lowered our telco costs. ### 49. Very easy to use and reasonable pricing! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Plivo?** Plivo's API documentation is straightforward to understand, and as a developer, I could get started quickly creating my SMS/MMS applications. In addition, the SDKs provided, especially for Python, are very user-friendly and contribute to the positive dev experience. I also like the pricing, as it's reasonable especially compared to the competitors in this space. **What do you dislike about Plivo?** Sometimes due to carriers and service providers adding new surcharges, prices go up over time, and if you have a lot of users outside of the US/major markets, then the costs are higher in those geographies. However, I understand most of this is outside of Plivo's control, and to their credit, they give plenty of advance notice to users announcing price hikes that are coming in the future. **Recommendations to others considering Plivo:** Try it out, as it's fast and straightforward! **What problems is Plivo solving and how is that benefiting you?** I use Plivo for multiple SMS/MMS user interactions on Internet- and cloud-based applications, and it makes it very simple to communicate with them quickly and reliably. ### 50. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Plivo?** Very easy to configure, like the ability to choose a phone number in the area code for SMS text messages for clients in different areas. **What do you dislike about Plivo?** I cannot think of anything that does not meet my needs. **What problems is Plivo solving and how is that benefiting you?** Providing clients a means to send SMS via API through our web application. ## Plivo Discussions - [Do you think that soon Plivo could offer integration with WhatsApp?](https://www.g2.com/discussions/32048-do-you-think-that-soon-plivo-could-offer-integration-with-whatsapp) - 1 comment, 2 upvotes - [How has your experience with Plivo, or its competitors, been?](https://www.g2.com/discussions/how-has-your-experience-with-plivo-or-its-competitors-been) - 1 comment, 1 upvote - [When will Plivo integrate RCS?](https://www.g2.com/discussions/when-will-plivo-integrate-rcs) - 1 comment, 1 upvote - [Has anyone used Plivo to create Voice to Voice communication from browser to browser?](https://www.g2.com/discussions/37744-has-anyone-used-plivo-to-create-voice-to-voice-communication-from-browser-to-browser) - 1 comment, 1 upvote - [If there is a way, how do I locate a call recording by telephone number?](https://www.g2.com/discussions/34394-if-there-is-a-way-how-do-i-locate-a-call-recording-by-telephone-number) - 1 comment, 1 upvote - [View Plivo pricing details and edition comparison](https://www.g2.com/products/plivo/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+10%3A24%3A22+-0500&secure%5Bsession_id%5D=3bc03375-24b8-4d07-aa1f-1f0fdab4e52c&secure%5Btoken%5D=267dee215aaebec75f1f2bb35e3fcdea1575e8937800ec308c1cc3f92295e95a&format=llm_user) ## Plivo Integrations - [Aavaz](https://www.g2.com/products/aavaz/reviews) - [Cal.com](https://www.g2.com/products/cal-com/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [Deepgram](https://www.g2.com/products/deepgram/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - [ElevenLabs](https://www.g2.com/products/elevenlabsio/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Linear](https://www.g2.com/products/linear/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [Openai](https://www.g2.com/products/openai/reviews) - [Perplexity](https://www.g2.com/products/perplexity/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SerpApi](https://www.g2.com/products/serpapi-serpapi/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [xAI](https://www.g2.com/products/xai/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Plivo Features **Additional Functionality** - Automated Responses - Chat/Messaging - Generative AI - Call Recording - Activity Dashboard - Sentiment Analysis - Communication Management - Real-Time Reporting - SMS Messaging - Interaction Tracking - Audio/Video Conferencing - Call Monitoring - Customizable Branding - Call Routing - Contact Management - Voice Mail - Multi-Language - Two-Way Audio & Video - Real-Time Updates - Chat Transcript - Reporting/Analytics - Live Chat - Caller ID - IVR - Real-Time Monitoring - SMS Marketing - File Sharing - Fax Management - API - AI Copilot - Chatbot - Mobile Access **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Fraud Detection - PCI Compliance - Application Management - Audit Management - Single Sign On - Secure Data Storage - SSL Security - Privileged Account Management - Reporting & Statistics - Two-Factor Authentication - Member Accounts - HIPAA Compliant - AI Copilot - Self-Service Access Request - User Provisioning - Audit Trail - Third-Party Integrations - Real-Time Notifications - Active Directory Integration - Authentication - Compliance Management - Workflow Management - Access Controls/Permissions - Access Management - Secure Login - Customizable Branding - Real-Time Monitoring - Security Auditing - Policy Management - Data Synchronization - Collaboration Tools - API - Unified Directory - Multi-Factor Authentication - Biometrics - Activity Dashboard - Generative AI - Credential Management - Event Logs - Real-Time Analytics - Password Management - Access Certification - Self Service Portal - Mobile Access **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Authentication type** - SMS-Based - Voice-Based Telephony - Knowledge-Based Authentication - Two-Factor Authentication - Mobile Authentication **Messenger** - Sequencing - AI - Live Chat - Customization Interface - Generative AI **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - MMS Marketing - Personalization - Transactional SMS - Link Shortening - SMS Messaging - Scheduled Messaging - Chat/Messaging **Channels** - Multi-Channel Coverage - Open Listening **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties - Alerts/Notifications - Computer Telephony Integration **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - AI Text Generation - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Generation **Platform Basics - Phone Verification** - Accuracy - Scalability - Security Measures - Reliable Delivery - Customizable Workflows **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection - Natural Language Processing - Simulation and Scenario Generation **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Messaging - RCS Business Messaging** - Personalization - Rich Media - Interactive Messages - Branded Templates - Automation - Conversational RCS - Transactional RCS - Promotional RCS **Analysis** - Multi-Channel Attribution - ROI Tracking - Engagement Tracking - Behavior Tracking - Activity Tracking - Conversion Tracking **Self-Service Experience** - Knowledge Base - Searchable Articles - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Real-Time Notifications - Real-time Consumer-facing Chat **Channels** - Website - Text Message (SMS) - Voice Assistants - Other - Multi-Channel Marketing **Design** - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Support** - Documentation - Professional Support **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Platform** - Live chat - Integrations - Branding - Analytics - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Generative AI** - AI Text Generation - Generative AI **Additional Features - Phone Verification** - Integration Abilities - Compliance with Regulations - Reporting and Analytics **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Security / Verification - RCS Business Messaging** - Verified Sender - Encryption - Authentication **Campaigns** - Proximity Marketing - Bulk SMS - Two-Way Text Messaging - Audience Segmentation - Campaign Segmentation - Drip Campaigns - Multi-Campaign - Email Marketing - Multi-Channel Marketing - Location-Based Marketing - SMS Marketing - Real-Time Notifications **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Analytics - Lead Gathering - Sales Conversion - Customer Service Analytics **Implementation** - Easy Setup - Mobile SDK - Web SDK **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Generative AI** - AI Text Generation - Generative AI **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation - Generative AI **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Phone Verification** - Autonomous Task Execution **Analytics / Deliverability - RCS Business Messaging** - Read Receipts - Analytics - SMS Fallback **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Credential Management - Active Directory Integration - Activity Dashboard - Remote Access/Control - Compliance Management - Audit Management - Social Sign On - Secure Login - Real-Time Monitoring - API - Access Management - Third-Party Integrations - Event Logs - Role-Based Permissions - Policy Management - Reporting & Statistics - Fraud Detection - Access Controls/Permissions - Member Accounts - Real-Time Notifications - AI Copilot - Generative AI - Customizable Branding - Alerts/Notifications - Secure Data Storage - Single Sign On - Real-Time Analytics - Data Verification - Biometrics - Multiple User Accounts - Workflow Management - Activity Tracking - User Management - Risk Alerts - Self Service Portal - Password Management - Push Notifications - Access Control - Email Alerts - Data Security - Reporting/Analytics - Knowledge Base Management - Monitoring - Multiple Authentication Methods **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Engagement** - Social Promotion **SMS Platform** - Reporting - Automation - Short Codes - API Integration - QR Codes **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **AI - RCS Business Messaging** - AI **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking **Communication Channels** - Email to Case - Chat/Live Support - Voice - Video Chat **Platform** - Optimization - Internationalization - Social Media Integration - Third-Party Integrations **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Decision Making - Third-Party Integrations - Campaign Planning - Multi-Language **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Decision Making - Campaign Planning **AI Automation - SMS Marketing** - AI SMS **Additional Functionality** - Visual Analytics - Autoresponders - Landing Pages/Web Forms - Campaign Analytics - Reporting & Statistics - Campaign Scheduling - Contact Management - Text-to-Win - CRM - AI Copilot - Data Import/Export - Contextual Targeting - Real-Time Data - Mobile Access - API - Coupons - Customizable Templates - Drag & Drop - A/B Testing - Generative AI - Real-Time Analytics - Campaign Management - Event Triggered Actions - Real-Time Reporting - Contact Database - Customizable Branding - Reminders **AI Content Generation - SMS Marketing** - AI SMS **Additional Functionality** - Campaign Scheduling - Reputation Management - Polls/Voting - Compliance Management - Customer Segmentation - Landing Pages/Web Forms - AI Copilot - API - Text-to-Win - Mobile Coupons - Natural Language Processing - Customizable Templates - Drip Campaigns - Contact Management - Activity Tracking - Communication Management - Reporting/Analytics - Keyword Tracking - Multi-Campaign - Mass Texting - Interaction Tracking - Alerts/Notifications - Consent Management - Engagement Tracking - Open Rate Tracking - Generative AI - Automated Responses - Reporting & Statistics - Templates - Survey Builder - Contact Database - Real-Time Notifications - Customizable Fields - Reminders - Mobile Alerts - Automated Scheduling - Campaign Management - MMS - Event Triggered Actions - Mobile Keywords - Audience Targeting - Activity Dashboard - Template Management - Autoresponders - Survey/Poll Management **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Plivo Alternatives - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,026 reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (459 reviews) - [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) - 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