--- title: Plivo Reviews meta_title: 'Plivo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 747 reviews by the users' company size, role or industry to find out how Plivo works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 747 scale: '5' date_modified: '2026-08-04' parent_category: name: Development url: https://www.g2.com/categories/development --- # Plivo Reviews **Vendor:** Plivo **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.5/5.0 **Total Reviews:** 747 ## About Plivo Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. This innovative solution caters to consumer-facing businesses that aim to enhance their customer interactions by utilizing conversational AI agents. These agents are capable of initiating, answering, assisting, and completing customer conversations, delivering interactions that mimic human-like, natural-sounding dialogue across both voice and messaging channels. The platform is particularly beneficial for businesses looking for efficient customer communications without the need for extensive technical expertise. With Vibe, Plivo’s no-code AI agent builder, users can create and deploy custom voice agents simply by providing straightforward instructions in English. This user-friendly approach eliminates the need for programming skills, making it accessible to a wider range of users, from small businesses to large enterprises. The combination of built-in enterprise-grade telephony, deep partnerships with leading Text-to-Speech (TTS), Speech-to-Text (STT), and Large Language Model (LLM) providers allow companies to design production-ready low-latency (\<500ms) voice AI agents at scale, with minimal operational overhead. The seamless integration with popular CRM and support tools further enhances its utility, allowing organisations to leverage existing systems and workflows. This capability is particularly valuable for companies seeking to maintain consistent customer experiences across multiple channels while ensuring that their AI agents can handle a variety of customer inquiries effectively. Plivo’s platform stands out for its vertically integrated Voice AI stack that unifies built-in telephony, speech recognition, synthesis, and reasoning layers in one low-latency system. This integration eliminates the complexity of stitching together multiple vendors, giving enterprises real-time responsiveness, carrier-grade reliability, and full control over voice quality. Combined with Plivo’s no-code Vibe builder and proven CPaaS infrastructure, businesses can move from prototype to production voice agent in minutes, not months. In addition to its AI agent capabilities, Plivo offers an enterprise-grade Communications Platform as a Service (CPaaS) suite. This suite includes essential tools such as SMS API, Voice API, WhatsApp API, Verify API, Number Masking, and SIP Trunking. These features provide enterprises with programmatic control over their voice and messaging infrastructure, enabling them to tailor communication strategies to their specific needs. By combining advanced AI technology with robust communication tools, Plivo equips businesses with the resources necessary to enhance customer engagement and drive operational efficiency. ## Plivo Pros & Cons **What users like:** - Users find Plivo's **ease of use** impressive, making setup and API integration straightforward and accessible. (30 reviews) - Users highlight the **responsive customer support** from Plivo, providing effective assistance during critical moments. (19 reviews) - Users highlight the **affordable pricing and great support** from Plivo, making it easy to integrate and scale. (17 reviews) - Users appreciate the **affordable pricing** of Plivo, offering excellent value compared to competitors without sacrificing quality. (17 reviews) - Users appreciate the **high quality of Plivo's APIs** , enjoying seamless integration and reliable performance over six years. (16 reviews) - Users value the **comprehensive SDKs and APIs** from Plivo, enhancing integration and communication capabilities seamlessly. (16 reviews) - Users appreciate the **easy integrations** of Plivo, finding it seamless and user-friendly for their applications. (15 reviews) - Easy Setup (13 reviews) - Reliability (13 reviews) - Affordable (11 reviews) **What users dislike:** - Users face **poor customer support** with unprofessional communication and minimal assistance in resolving critical issues. (12 reviews) - Users find Plivo to be **expensive** , with pricing inconsistent and potentially higher compared to competitors. (6 reviews) - Users feel that Plivo has **limited features** , lacking advanced tools and integrations compared to competitors. (6 reviews) - Users experience **messaging issues** with Plivo, including slow support and problems with SMS log retrieval. (6 reviews) - Users find the **interface un-intuitive** , complicating the overall experience and hindering effective use of the platform. (6 reviews) - Users report **call issues** with Plivo, facing inconsistent service and disruptions that affect communication reliability. (5 reviews) - Limited Functionality (5 reviews) - Not User-Friendly (5 reviews) - Poor Interface Design (5 reviews) - Difficult Setup (4 reviews) ## Plivo Reviews ### 1. A handy tool for life and business **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander R. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2022 **What do you like best about Plivo?** I like the simplicity. Plivo has a lot of docs, integration libraries and ways to use in business and life scenarios. And this makes it awesome tool for everyday tasks (like call forwarding) and for real business cases (like complex ivrs and so on) **What do you dislike about Plivo?** It not related to Plivo, but sometimes there are issues with sms A numbers, ability to change call A numbers, but it's all about call providers, and service cannot be responsible for that. Btw Plivo tries to resolve such issues as soon as possible. And (as a wish) I would like to see mobile friendly layout of their website someday ) **What problems is Plivo solving and how is that benefiting you?** As I said Plivo hepls me resolve life and business cases. The main non-business case is a call and sms forwarding. My family travels a lot, so I have a phone, which always travelling with me, I just update phlo app with my current local number. As a business use case I use it for IVR and different cases which require app initiated calls (like phone verification and so on) ### 2. Useful tool for customer communications **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2023 **What do you like best about Plivo?** Easy and seamless integration for APIs with a good user interface. **What do you dislike about Plivo?** Needs to define a robust roadmap to align with some of the advanced features offered by its competitors such as Twilio. **What problems is Plivo solving and how is that benefiting you?** Integrating communication capability with our in-house application with IVR and SMS. ### 3. Best in the service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Plivo?** The restful APIs are of great help in terms of integration, it can easily integrate and use as messaging platform. **What do you dislike about Plivo?** Strict TRAI guidelines and policies sometimes do affect the business. But I guess its also necessary for compliance **What problems is Plivo solving and how is that benefiting you?** Its helping me sending mass SMS notifications ### 4. Perfect for eCommerce **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2023 **What do you like best about Plivo?** Plivo has simple APIs that we can develop against. It allows us to send links via text to customers as a familiar way for them to pay using our eCommerce system. The Plivo dashboard is easy to access and use. **What do you dislike about Plivo?** Not really a downside, but there could be a slight improvement in the ability to see the breakdown of how texts are charged. **What problems is Plivo solving and how is that benefiting you?** Plivo lets us provide customers with a fast way to pay using their phones. We just text them a link, they tap it and begin an eCommerce transaction. ### 5. Plivo: Great for Basic SMS / Toll-Free **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Plivo?** Very easy API and reliable SMS/voice delivery **What do you dislike about Plivo?** Poor enterprise support for complex 10DLC **What problems is Plivo solving and how is that benefiting you?** Sending SMS and automated phone calls ### 6. Pilvo helps us to connect with users in a seemless way **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Plivo?** Technology infrastructure, reliability, ease of use **What do you dislike about Plivo?** Everything is fine with Pilvo, no any concerns **What problems is Plivo solving and how is that benefiting you?** Pilvo is helping us to connect with domestic as well as international users for support and sales ### 7. Good Telecom Services **Rating:** 5.0/5.0 stars **Reviewed by:** Sekharamantri S. | Senior Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** March 09, 2023 **What do you like best about Plivo?** We have been using Plivo for our IB Toll-free services for a year in a few countries, and their call flow is really good. Their rates are a plus too.We have not faced issues with them so far. Would recommend them to everyone who is looking for similar services **What do you dislike about Plivo?** Haven't observed anything negative so far **What problems is Plivo solving and how is that benefiting you?** We faced quality-related issues with our Inbound Toll-free services. Plivo is helping us by providing better quality at good rate ### 8. CEO **Rating:** 5.0/5.0 stars **Reviewed by:** Gary A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2023 **What do you like best about Plivo?** The platform is straightforward to set up, manage, and maintain. **What do you dislike about Plivo?** Nothing really. I don't have any complaints directly related to Plivo. The only issue I had was not all carriers accept the same sms text formatting i.e. sending hyperlinks or domain names in a text message, but I think this is out of scope for Plivo. Maybe Plivo has an opportunity here to better educate its users on this topic? Other than that, I've had no issues. **What problems is Plivo solving and how is that benefiting you?** Plivo allows us to easily integrate SMS services into our custom IoT platforms and solutions that we develop and support. ### 9. Best Communications API provider I've ever used. **Rating:** 5.0/5.0 stars **Reviewed by:** Simon K. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2023 **What do you like best about Plivo?** Easiest implementation we've experienced so far, and the service has had little to no downtime I've experienced to this point. Every service they've advertised works as they say it will. **What do you dislike about Plivo?** It was hard to get an account. It took us months to be able to access the service. **What problems is Plivo solving and how is that benefiting you?** Plivo's an invaluable ally to our customer support and customer outreach campaign. Since we've built our solutions using their infrastructure, it has streamlined our processes. Our development team loved how easy it was to build on their API. ### 10. Very easy to implement **Rating:** 4.0/5.0 stars **Reviewed by:** Gil T. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2023 **What do you like best about Plivo?** The API is easy to implement, and the documentation is easy to browse and learn. **What do you dislike about Plivo?** The price for the Voice APIs and SMSs is high **What problems is Plivo solving and how is that benefiting you?** I'm using Plivo to add voice and sms functionalities to a marketplace, and is benefiting me because the process to implement was easy. ### 11. Deliverability is usually good outside of the US **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2022 **What do you like best about Plivo?** Their API is pretty straightforward to use; the Nuget package .Net package lets you send SMS messages with a few lines of code. The cost per SMS message seems to be the most cost-effective. **What do you dislike about Plivo?** It can be tricky to track down message failures, occasionally, messages show having been delivered, but customers are adamant that they are not receiving them. Some markets can have issues with deliverability, including the US, where we have had to use an alternative solution, but from outside of the US the cost per SMS message is probably the cheapest solution. **Recommendations to others considering Plivo:** Seems to be the most economical solution on the market **What problems is Plivo solving and how is that benefiting you?** Need to send transactional SMS messages to our client's customers, regarding bookings, reminders etc. SMS messages have a higher open rate than emails so we need to use them especially for booking reminders ### 12. Incredible SMS service! **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon L. | Real Estate Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2022 **What do you like best about Plivo?** Plivo makes it easy to see which sms are undelivered, and why. I don't have to waste a lot of time and can find the answer quickly. The website is easy to navigate and has tons of analytics. **What do you dislike about Plivo?** If I have support questions it can take a long time for them to get back, and they are apparently in the opposite time zone of most of the U.S., so they respond in the middle of the night. **What problems is Plivo solving and how is that benefiting you?** Plivo keeps my sms delivery high, and allows me to diagnose problems in real time. I don't have to waste a lot of time figuring out what is wrong, I can literally go to the problem and fix it right away. ### 13. Working with Plivo and leveraging the voice calling platform has been a great experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Derek W. | Platform Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2022 **What do you like best about Plivo?** Our entire experience with Plivo has been highly positive. Our organization was tasked with providing call recording capabilities for our agent brokers. After a review of several different CPaaS providers, we quickly decided to move forward with the Plivo Voice platform for the following reasons: 1. API & SDK samples - Plivo provides many sample applications across multiple programming languages. You can develop a simple prototype within a few hours. 2. Voice Costs - Reasonable rates for small organizations or small startups. 3. Voice Product - Satisfies our call recording requirements. The capabilities of the multi-party call object seem to be highly innovative in the CPaaS space. 4. Tech & Account Support - Great experience working with the technical support staff!!! We have worked primarily through their ticketing system, where all our support tickets have been reviewed fairly quickly within 24 hours (non-enterprise account). 5. Web Admin Console - Simple to use, nice layout. Nice reports! Lastly, we encountered a bug in the call recording capabilities a few weeks before our product launch. Working with Plivo support through the regular non-enterprise account support channels, Plivo was able to resolve the bug quickly. The efforts involved in fixing that particular bug were greatly appreciated! **What do you dislike about Plivo?** A slight nitpick would be the PHLO object (no-code) framework. I did not enjoy building a call flow within the PHLO application canvas. Compared to other CPaaS vendors, the no-code capabilities did not seem quite as polished. But again, our experience overall has been great! **What problems is Plivo solving and how is that benefiting you?** The Plivo platform enabled us to provide a simple solution for our agents to satisfy different requirements mandated within their industry. In the future, we are interested in exploring the Plivo SMS platform to add some innovative features to our application. ### 14. Flexible and stable solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2020 **What do you like best about Plivo?** The very well documented and easy API, which made integration really easy! It only took a short time to have the first proof of concept up and running. Solving call quality issues we had some month ago was quick and durable. **What do you dislike about Plivo?** Phone numbers are not available for some countries. **Recommendations to others considering Plivo:** There are a lot of alternatives on the market. We tried a couple of them and found Plivo's offering of in-country phone numbers at the countries we've been looking for and all for reasonable money. **What problems is Plivo solving and how is that benefiting you?** We do call forwarding for our 24x7 engineers to their mobile phones. Using generic local Plivo phone numbers communicated to our customers, we can avoid publishing the personal numbers to a wider community. To update the call forwarding at Plivo, we're using their API, which perfectly does the job. Due to the API approach, changes in engineer schedules - ie. sickness - are directly reflected from our oncall calendar automatically. Before a forwarding is being activated, we do a test call. The new responsible engineer needs to confirm by pressing some IVR code. So he/she's aware about the oncall role on the one hand and we have a proof on the other hand. In case of a failed test, it's being escalated to the manager in charge. All by using Plivo API ;-) ### 15. Reliable & robust service with very good dev tools **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2022 **What do you like best about Plivo?** Debug tools are straightforward to work with. Helped me debug issues in my system in no time and fix them quickly. So it's really Developer friendly. Most functionality is supported by the API (such as buy numbers, record calls, transcript, ..) and you can get an app running at no time to work with them **What do you dislike about Plivo?** Numbers are not available in all countries (Russia, China, ..), or you have to provide proof of business in those countries. I understand its regulation laws, but I would appreciate if there was a solution around it for legitimate businesses. **What problems is Plivo solving and how is that benefiting you?** Recording calls and transcripts. The service supports creating a call recording app and doing transcripts. No need to use additional tools for transcribing the phone calls, so it's a money saver. ### 16. I don't recommend Plivo - too many undelivered SMSs **Rating:** 1.5/5.0 stars **Reviewed by:** Mark B. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2022 **What do you like best about Plivo?** Simplicity and integration with our existing POS system **What do you dislike about Plivo?** The service was un-reliable with too many SMSs remaining undelivered. We SMS all customer's when their repairs are ready for collection. We had too many annoyed customers complaining that we did not message them - despite the fact it was clear i our POS we had sent an SMS to each customer. We have now moved to a new service provider and problem is eliminated. **What problems is Plivo solving and how is that benefiting you?** If the solution worked as expected, it is an excellent way to reduce the turnaround time from when we completed a repair / order to when the money is in our bank account. Customer's also appreciate the extra level of service. ### 17. Amazing Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2020 **What do you like best about Plivo?** Prices - That's the main reason we moved to Plivo from Twilio. Their prices were a lot and the quality is as good as Twilio. Support - Support is very good Phone Number Available - Very big selection User Experience - Very straight forward **What do you dislike about Plivo?** 1) Porting Numbers - It was a bit annoying to move the phone numbers I previously had but I don't think it was their fault just the process is time-consuming and can go wrong in some many ways so easily. 2) Call forwarding Setup - Since we have experience with call forwarding it was fairly simple to set up but I wish it would have been a lot easier for friends that I sent to get started forwarding calls right away. **Recommendations to others considering Plivo:** Go for it! The prices are super competitive so it's a great option to go with. **What problems is Plivo solving and how is that benefiting you?** We use Plivo to get local numbers for our clients to analyze where the calls are coming from and see what media is generating the most calls. For our national clients, this helps the most since we can see what state we are getting the most calls and what months we will have a lower amount of calls. ### 18. A mixed experience **Rating:** 3.5/5.0 stars **Reviewed by:** Mitesh G. | Director Of Engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2022 **What do you like best about Plivo?** Success rates are good for India, the US and most countries in Asia and Europe. Like their customer engagement and onboarding process. Liked there pricing as compared to others. **What do you dislike about Plivo?** In the dashboard, there is no option to filter for a country. Have requested this many times, but no action so far. Also, for a few issues, they tested and said things were working but again faced the same problem. **What problems is Plivo solving and how is that benefiting you?** We wanted real users to use our Application. We verify the phone numbers by sending an OTP to them; Plivo helps us in sending SMS to them. Their global presence allows us to make our reach to all countries possible. ### 19. No Issues With Plivo **Rating:** 5.0/5.0 stars **Reviewed by:** Arthur C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2022 **What do you like best about Plivo?** With Plivo, we launched a new revenue channel within our application by having customers buy text message credits and send marketing messages. Plivo has met our needs and made this new revenue source possible. **What do you dislike about Plivo?** We have had no issues implementing or using Plivo. I can't think of anything negative to say about the service. Recommend to anyone looking to implement a texting solution. **What problems is Plivo solving and how is that benefiting you?** We were looking for the most economical tool to build our text marketing tool. Plivo was the least expensive we could find and met all the feature requirements, so it was the perfect match for us. ### 20. Plivo 100% came to the rescue **Rating:** 5.0/5.0 stars **Reviewed by:** Robert M. | Programmer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2022 **What do you like best about Plivo?** Incredibly easy to use; their system is very intuitive and uncomplicated. **What do you dislike about Plivo?** This is a minor complaint, but the SMS pricing is a little confusing with all the variants and minutiae based on carrier etc. **What problems is Plivo solving and how is that benefiting you?** After researching for a month and using two other services, Plivo has made the simple act of generating a text via PHP calls a total dream. No nightmare "lists" needing to be pre-created, no over-complicated "groups" needing to be configured, almost no scripting. We issue one command and, bam, it's sent. Great stuff. Exactly what we were looking for. ### 21. Invaluable tool for quickly messaging students. **Rating:** 5.0/5.0 stars **Reviewed by:** Isabelle C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2022 **What do you like best about Plivo?** The ease of use of Pilvo because it is integrated with my dance school's software. **What do you dislike about Plivo?** Not knowing the actual cost of each text I am sending out. **What problems is Plivo solving and how is that benefiting you?** When I need to get a quick message out to my students about class cancellations and makeups. I would have to email these students and as we know in this digital age most people don't read emails. But they will read a quick text. ### 22. Great system for sending SMS **Rating:** 5.0/5.0 stars **Reviewed by:** Pritesh P. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2020 **What do you like best about Plivo?** I have enrolled as a backup system, but due to easiness of integration and support, this is now our primary system for sending SMS. **What do you dislike about Plivo?** Its almost 3 months we are using it. As of now none. **What problems is Plivo solving and how is that benefiting you?** We are sending SMS to our customer to notify about their order and transaction. Toll free number allocation for transactional email and higher sending limit help us to satisfy our demand. ### 23. We are used plivo good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Raj K. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2023 **What do you like best about Plivo?** While using plivo got good Support and low cost dialing price.That price is very suitable our budget.Call quality is high and good connectivity. **What do you dislike about Plivo?** Am not facing any problem.But plivo bonding only problem with our Management **What problems is Plivo solving and how is that benefiting you?** Pricing is lesser than other companys ### 24. Have used for years, few outages, good price **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2023 **What do you like best about Plivo?** Price is the best I've found anywhere and it usually works. **What do you dislike about Plivo?** Slow ticket based support can be frustrating **What problems is Plivo solving and how is that benefiting you?** We needed a SMS API to sent text to our client's patients. We charge for this service and make a profit. ### 25. Amazing, simple and powerful communications platform that lets interact customers by SMS or voice **Rating:** 5.0/5.0 stars **Reviewed by:** Mindaugas V. | Cloud and DevOps Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2022 **What do you like best about Plivo?** Plivo has PHLO, which is a really powerful feature that allows you in a simple drag&drop way to create complex flows. It was easy to integrate with our internal systems, MS flows, etc. **What do you dislike about Plivo?** Billing could be more advanced and adopted for business. To add our VAT number to the Invoice we had to reach out to support, but it wasn't possible to add the same on Payment Receipts. **What problems is Plivo solving and how is that benefiting you?** A communications platform that let's interact customers via Voice or SMS. ### 26. Plivo is an affordable and developer-friendly voice and SMS platform **Rating:** 4.5/5.0 stars **Reviewed by:** Lars K. | Software Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2022 **What do you like best about Plivo?** Plivo has all the capabilities I look for in a programmable voice and SMS platform, including well-documented and (mostly) intuitive APIs as well as a robust set of SDKs (along with a well-designed admin UI). **What do you dislike about Plivo?** It can be difficult to reach customer support if something unusual happens. I wish there was a way to create an expedited (or even paid, if necessary) support ticket for urgent situations. **What problems is Plivo solving and how is that benefiting you?** I've developed a system that brings together nonprofits and large numbers of volunteers, many of whom are most easily reached via SMS. The ability to program against an SMS conversation model is critical to letting the system's users communicate more efficiently, saving the staff teams a lot of time. ### 27. Smooth and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2023 **What do you like best about Plivo?** Ease to use and integrate. Quick customer support and available analytics. **What do you dislike about Plivo?** Had couple of downtime. Nothing much other than that. **What problems is Plivo solving and how is that benefiting you?** Simple integration which let me send out sms communication to users. ### 28. Great Reliability and Coverage of Messages **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2023 **What do you like best about Plivo?** Ease of use when integrating APIs into the codebase **What do you dislike about Plivo?** Nothing to dislike in my opinion, great support! **What problems is Plivo solving and how is that benefiting you?** Core messaging platform across all of our SMS communications ### 29. Plivo has helped keep our customers informed and help us innovate **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2020 **What do you like best about Plivo?** We found the platform to be the most turn-key, yet easily customizable across the competition. We needed a platform that let our customers get the information they needed, which changes from minute to minute, while freeing up our staff. We were able to spin up custom applications that allowed us to do just that. Customers can call in, get their custom-tailored information, or text in for the same data. We can also send outbound texts. It's all done through one platform, instead of 2 or 3 different platforms. **What do you dislike about Plivo?** We're a Canadian business, as such, in the early days we were limited by the the availability of local numbers. We're pleased that this changed over time, but sometimes it's still hard to find local numbers in every area Canada. **Recommendations to others considering Plivo:** Don't hesitate to reach out to support if you run into issues - they're great to deal with! **What problems is Plivo solving and how is that benefiting you?** We are solving the problem of providing custom and real-time data to our customers. We've realized that the time and resources saved by Plivo are significant. We've gone from 2-3 providers to just Plivo now. ### 30. Over 5 years with Plivo **Rating:** 3.5/5.0 stars **Reviewed by:** Dennis R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2020 **What do you like best about Plivo?** I like their API, documentation, availability, and support. Their documentation and api allow you to get very granular and accomplish what is possible. I have used it to automate call recording and transcript taking for a telephone service bureau that has now been running for ~ 2 years. I have also used Plivo for a since abandoned project to convert landline phones to VOIP phones. In the 5 years, I have used then 24/7 for telephonemessagepad.com, I cannot remember a single loss of service attributable to them. Support, when needed, has responded at a cadence of several turnarounds per day, as required and is very knowledgeable. **What do you dislike about Plivo?** Not much. There are times I envy Twillio users having mobile app support. I provide such support using responsive web pages so the entire app is server based, not client-server. As such, I can provide mobile support without going anywhere near Apple or Google store. See dairtel.com for mobile solution. Also, I wish the charge for automatic transcription was less that 5 cents per minute but this appears to be market rate. **What problems is Plivo solving and how is that benefiting you?** My telephonemessagepad.com offers a service where human operators can manually take phone messages. I used Plivo to automate that for one customer. The clear benefit was being able to do that. ### 31. Plivo is the best for creating a business call flow **Rating:** 5.0/5.0 stars **Reviewed by:** Carol B. | Marketing consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2022 **What do you like best about Plivo?** the quality of the numbers provided, how easy it is to set up a call forwarding flow **What do you dislike about Plivo?** some aspects of Plivo I would like to use but the difficulty of figuring out how they work keeps me from doing it **What problems is Plivo solving and how is that benefiting you?** Creating a local business number and having the callers forwarded to my cell phone. Makes it so I don't have to reveal my personal number. ### 32. I love Plivo and here is why **Rating:** 5.0/5.0 stars **Reviewed by:** Mostafa K. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2022 **What do you like best about Plivo?** Plivo has a superior outstanding service. I love its dashboard being really simple, the drag-and-drop flow builder, and the neat documentation. Thank you Plivo! **What do you dislike about Plivo?** Fewer numbers to buy in more countries like Egypt. **What problems is Plivo solving and how is that benefiting you?** I use it to handle my business phone calls, SMS and do automated stuff. ### 33. Plivo is great, most of the time **Rating:** 5.0/5.0 stars **Reviewed by:** Clay L. | CTO, Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2022 **What do you like best about Plivo?** Easy to use API, Quick startup time, reliable **What do you dislike about Plivo?** Occasional deliverability issues - we had unexpected downtime once that was caused by their team and probably avoidable **Recommendations to others considering Plivo:** they are great and easy to integrate. We did have some downtime recently b/c they changed over my number to a different carrier without telling me. We now have a failover strategy with Plivo and Twilio so we can avoid extended downtime like that in the future. **What problems is Plivo solving and how is that benefiting you?** I found Plivo about 15 months ago, during a Twilio outage. I was up and running and sending SMS in production in less than 24 hours. We mainly use it for MFA ### 34. Plivo is great overall for 3 key factors Reliability, Pricing and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Michael S. | CEO / Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2020 **What do you like best about Plivo?** Plivo's SMS has been very reliable from the start. The support when we first set up the account, and ongoing support have been excellent. The best thing we like about the company is that its pricing is also competitive compared to some of its competitors like Twilio. While they dont offer as many services, we still find that their pay as you go option has worked for us. Some services require monthly minimums, plivo does not. Implementation with our developers has also gone well. Ordering new numbers is quite easy as well. All in all no headaches with Plivo, it's a great choice for reliability and value! Their support team is also top-notch. Keep up the great work Plivo. **What do you dislike about Plivo?** Limited to voice, and SMS. Some of countries SMS sending gets expensive. But that is not always a function of the provider, it could be costs from the telephone providers in those territories. I believe if they can expand their offerings, and keep their pricing competitive as they do with SMS it would be ideal for customers who want other related services. **Recommendations to others considering Plivo:** Plivo is an outstanding company and their solutions fit our budget. **What problems is Plivo solving and how is that benefiting you?** Plivo provides reliable SMS delivery at an affordable price. Their APIs provide faster development time and the flexibility to use our own interface. When support is needed they have been great. ### 35. Good services and I am using it the most for sending my important info **Rating:** 4.5/5.0 stars **Reviewed by:** Akesh J. | Chief Support Technologist at MSG91, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2018 **What do you like best about Plivo?** The quality of services and Support provided. Kudos to the team. :) **What do you dislike about Plivo?** Only once I received a downtime till now, it would have been great if I would have received a notification for this. **Recommendations to others considering Plivo:** Good and responsive services, with the best Support I have seen. **What problems is Plivo solving and how is that benefiting you?** Sending OTP and important information with high reliability is what I have seen and that's the best thing about the services. ### 36. Plivo offers great capabilities at an affordable price **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2022 **What do you like best about Plivo?** The ability for users to set up a Plivo account and be up and running within just a few moments is exceptional. Integration with outside applications using their API is easy and when you add in all the capabilities available using the PHLO tool you can create some awesome communications solutions with no code. **What do you dislike about Plivo?** I haven't found any significant shortcomings with the Plivo platform itself. Sometimes their email communications are confusing or missing important information which can be found on their website. **What problems is Plivo solving and how is that benefiting you?** Plivo allows our team to communicate with people using SMS to send important alerts and transactional messages. ### 37. Plivo just gets better and better **Rating:** 5.0/5.0 stars **Reviewed by:** Matt F. | VP of Technology, Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2021 **What do you like best about Plivo?** We use the SMS/MMS features the most, along with some number forwarding, and we love the ease of use, straightforward pricing, and detailed tracking available through Plivo. As a manager, I also appreciate Plivo's straightforward communication and regular updates. I am never surprised about what is going on with my Plivo account. I get a lot of ads for other SMS/MMS and phone service vendors, and every time I think I have found a feature that might make me explore another option I find that Plivo already has the feature in a more mature state. It just feels like everyone else is playing catchup. **What do you dislike about Plivo?** As with any product that offers so much, there is a learning curve and several different ways to accomplish the same thing. However, I would say that the documentation is very detailed, and once you understand a few basics, the product comes alive with possibilities that are easy to use. As we have continued to explore other features, I have come to appreciate Plivo's documentation even more. They make it simple to learn what you need to know and you don't have to sift through a ton of information to find what you are looking for. **Recommendations to others considering Plivo:** If you are looking for a full-featured product to manage SMS/MMS and phone routing/automation, you have found the best. Our industry can suffer from paralysis by analysis and with all the options it can be easy to spend weeks looking for the best option. Save yourself some time. This is it. You can have routes and services set up in minutes, and it can be as full-featured as your imagination can supply. **What problems is Plivo solving and how is that benefiting you?** We use Plivo to send SMS/MMS messages to our client's customers to quickly pay their bills. Because we are a third party, we needed the ability to display detailed message statuses to our clients to better support their customers ongoing. Plivo makes this easy with simple API structures and callbacks. We have more data about each SMS/MMS text we send than we even knew existed. We are also using Plivo for call forwarding and have moved all of our direct numbers to Plivo to manage this. A few months ago when one of our redundant phone services was experiencing a DDoS attack, we used Plivo to re-forward our primary numbers to a different service and our phones were back up in less than 2 minutes even though it took our phone vendor almost a full day to restore our primary services. This didn't even require an engineer, just someone to log into Plivo and adjust the path (PHLO). In the future, we plan to use Plivo to provide feature-rich payment IVRs for our clients. ### 38. The best global SMS delivery api **Rating:** 4.5/5.0 stars **Reviewed by:** Alexander A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Plivo?** We use plivo for sms delivery and looking forward tk check their other apis. The sms api is easy to integrate and have great feautures like webhook calls for delivery status changes. We also like the abilty to rent phonenumbers via api. **What do you dislike about Plivo?** We mostly use plivo for sms delivery for our SaaS product. It's been already 4 years we have choosen their services and I would say they are clearly the best player in the field with several parameters: price, api simplicity and great features to achieve anything you might think for you product. **What problems is Plivo solving and how is that benefiting you?** We are using plivo to send out transactional sms to the end customers. These might include reminders, order confirmations and other type of messages globally. We use the Api in our backend based on node.js and the integration is seamless. ### 39. Great SMS Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph A. | VP of Application Development, Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2022 **What do you like best about Plivo?** The API makes it easy for us to integrate SMS services into our applications. **What do you dislike about Plivo?** We really haven't run into a downside so far. If I had to pick one, I'd say that we had a slight learning curve at the beginning. **What problems is Plivo solving and how is that benefiting you?** Our communications platform is much more robust. We now have a full suite of messaging between our systems and our customers. ### 40. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Pedro M. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2021 **What do you like best about Plivo?** The fact that we never had one single problem with the service. Reliability. **What do you dislike about Plivo?** Support via email only. We don't need a phone number but a chat option would be nice. **Recommendations to others considering Plivo:** Get used to email support **What problems is Plivo solving and how is that benefiting you?** More and more clients are rejecting emails and demanding text messages. Plivo never let us down. ### 41. Great Platform for SMS Marketing! **Rating:** 4.5/5.0 stars **Reviewed by:** Scott D. | Real Estate Investor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2022 **What do you like best about Plivo?** Plivo has the cheapest and most reliable service for your SMS marketing side of the business. **What do you dislike about Plivo?** Everything seems to be working just fine and I don't see any errors that Plivo support can't help you fix. **What problems is Plivo solving and how is that benefiting you?** I've encountered 10DLC campaign issues before. Plivo support was able to help me fix the problem in a step-by-step basis. ### 42. Plivo Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Sonu S. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Plivo?** Easy Integration with our ERP, 100% uptime of the PLIVO service. On time delivery of SMS **What do you dislike about Plivo?** Nothing such as dislike, It serves purpose of integration of delivery **What problems is Plivo solving and how is that benefiting you?** Plivo provides easy integration , continuous delivery of our SMS, with 2way SMS. Plivo is cost effective, saves us money too. ### 43. Great SMS Vendor **Rating:** 5.0/5.0 stars **Reviewed by:** Rafael G. | Laravel Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2022 **What do you like best about Plivo?** There are two things I like most in Plivo: 1) The platform is easy to use 2) The pricing is the best **What do you dislike about Plivo?** I didn't find a lot of number combinations available in my region. **What problems is Plivo solving and how is that benefiting you?** I tried to find an affordable SMS vendor, and Plivo came at the right time. ### 44. simple, elegant and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2022 **What do you like best about Plivo?** Their interface is relatively easy to understand. The hat's off to the developer who built it. Price is comparatively cheaper for buying numbers, and the PHLO application builder is straightforward and helpful for building any application. **What do you dislike about Plivo?** They still don't provide messaging services to Australia. Support is good, but it's hard to reach them as there is no instant chat support; you have to raise a ticket and wait for the reply. **What problems is Plivo solving and how is that benefiting you?** Plivo is helping me with my SMS marketing business by providing their SMS API services. ### 45. Rapid and easy transition to Plivo saved us when Covid hit **Rating:** 5.0/5.0 stars **Reviewed by:** Dick B. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2020 **What do you like best about Plivo?** Plivo services are easy to implement and they are very reliable. Our interviewers report great call clarity across the country. We can move interviews from phone to text to the internet easily. When Covid hit and our facilities were closed, we made a very rapid and very easy transition to at home work for our interviewers. Because of Plivo we were able to have the interviewers calling within days. **What do you dislike about Plivo?** Plivo upgraded its api and we were not aware that the legacy version was ending. That said, the transition to the new version was very easy. This was more of a communication problem and it may have been on our end as we have found very little to dislike about Plivo. **Recommendations to others considering Plivo:** Plivo was recommended by a consultant and the services provided by Plivo have lived up to and exceeded the recommendation. It works for our needs and that allows us to focus on getting our work done. **What problems is Plivo solving and how is that benefiting you?** We moved an in-house call center to a virtual call center within days after the pandemic hit. We had no interruption in our services. The greatest benefit is sample and callback control. Also, Plivo has added features that are extremely useful. Plivo's number look up is very helpful to the interviewers to determine the type of line they are calling. ### 46. Seemless and consistent **Rating:** 5.0/5.0 stars **Reviewed by:** Chris A. | VP of Engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2021 **What do you like best about Plivo?** Overall I have only good things to say: - Was really easy to setup at start, took all of a few minutes - Since then it's taken close to zero work to maintain overall - Messages get delivered reliably and the system has scaled with our needs **What do you dislike about Plivo?** Nothing to date, everything has been very smooth. Haven't found anything yet to dislike. **What problems is Plivo solving and how is that benefiting you?** We use Plivo for notifying our users in real time. Previously our users received emails but many of them got ignored, especially during escalation situations. Being able to notify users no matter where they are without needing them to download an app has been great for getting users to take action sooner. It also allowed us to have different levels of comunication which made every text message from us more important. ### 47. Straightforward and works **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2021 **What do you like best about Plivo?** We use it to send SMS (outgoing only). This is a fairly simple usecase but everything works as intended. **What do you dislike about Plivo?** I couldn't make multiple Plivo accounts for testing without also having multiple credit cards. I think in general the product is not good from a testing perspective. No WhatsApp messages. **What problems is Plivo solving and how is that benefiting you?** Problem: need to send SMS. Plivo does that. ### 48. Easy integration, set it and forget it **Rating:** 4.0/5.0 stars **Reviewed by:** Arlo L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2022 **What do you like best about Plivo?** I was using Twilio for sending SMS notifications to my SAAS users, but their costs were higher in most countries, so three years ago I tried Plivo as an alternative. With the overall workflow already in place, it was easy to add the Plivo code in place of the Twilio code. I haven't had any problems and little need to interact with the company since then -- it just works. **What do you dislike about Plivo?** I haven't had any problems. My needs are straightforward and it has served me well. **What problems is Plivo solving and how is that benefiting you?** My product is an organizational tool for musicians. After hearing, "my bandmates don't read email," I added an SMS notification option. I then expanded the options so users can receive time-sensitive notifications by SMS and others by email. ### 49. Get Started Right Away **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Plivo?** I'm not a programmer, but even I am able to set up and text, call and have autopay, and replenish set up with Plivo. My programmer was able to help create the Automation to our new website in under a week. **What do you dislike about Plivo?** On the downside, you do need a programmer to really get this up and running. However, if you outsource your IT, they should be able to create a working system using plivo relatively quickly. **What problems is Plivo solving and how is that benefiting you?** We needed a way to text customers in large batches. Plivo made this so simple. I am also able to buy specific phone numbers that match up in area codes with my customer's area codes. ### 50. Very comfortable use, good dashboard and helpful support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Program Development | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2022 **What do you like best about Plivo?** I'm using the API with Plivo for SMS, everything works smoothly, and if I have any issues, I can check the LOGS in their dashboard. **What do you dislike about Plivo?** Didn't find anything that I don't like about using Plivo. **What problems is Plivo solving and how is that benefiting you?** Plivo provides the ability to send SMS worldwide through an easy-use API. ## Plivo Discussions - [Do you think that soon Plivo could offer integration with WhatsApp?](https://www.g2.com/discussions/32048-do-you-think-that-soon-plivo-could-offer-integration-with-whatsapp) - 1 comment, 2 upvotes - [How has your experience with Plivo, or its competitors, been?](https://www.g2.com/discussions/how-has-your-experience-with-plivo-or-its-competitors-been) - 1 comment, 1 upvote - [When will Plivo integrate RCS?](https://www.g2.com/discussions/when-will-plivo-integrate-rcs) - 1 comment, 1 upvote - [Has anyone used Plivo to create Voice to Voice communication from browser to browser?](https://www.g2.com/discussions/37744-has-anyone-used-plivo-to-create-voice-to-voice-communication-from-browser-to-browser) - 1 comment, 1 upvote - [If there is a way, how do I locate a call recording by telephone number?](https://www.g2.com/discussions/34394-if-there-is-a-way-how-do-i-locate-a-call-recording-by-telephone-number) - 1 comment, 1 upvote - [View Plivo pricing details and edition comparison](https://www.g2.com/products/plivo/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+19%3A15%3A23+-0500&secure%5Bsession_id%5D=e2b91abf-7790-4619-bfb2-6483421868fd&secure%5Btoken%5D=7fed527b445186886c9ff4e348b84dc68085f3a45216ee5ad94d2d77f278e5f7&format=llm_user) ## Plivo Integrations - [Aavaz](https://www.g2.com/products/aavaz/reviews) - [Cal.com](https://www.g2.com/products/cal-com/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [Deepgram](https://www.g2.com/products/deepgram/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - [ElevenLabs](https://www.g2.com/products/elevenlabsio/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Linear](https://www.g2.com/products/linear/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [Openai](https://www.g2.com/products/openai/reviews) - [Perplexity](https://www.g2.com/products/perplexity/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SerpApi](https://www.g2.com/products/serpapi-serpapi/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [xAI](https://www.g2.com/products/xai/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Plivo Features **** - Automated Responses - Chat/Messaging - Generative AI - Call Recording - Activity Dashboard - Sentiment Analysis - Communication Management - Real-Time Reporting - SMS Messaging - Interaction Tracking - Audio/Video Conferencing - Call Monitoring - Customizable Branding - Call Routing - Contact Management - Voice Mail - Multi-Language - Two-Way Audio & Video - Real-Time Updates - Chat Transcript - Reporting/Analytics - Live Chat - Caller ID - IVR - Real-Time Monitoring - SMS Marketing - File Sharing - Fax Management - API - AI Copilot - Chatbot - Mobile Access **** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot **** - Fraud Detection - PCI Compliance - Application Management - Audit Management - Single Sign On - Secure Data Storage - SSL Security - Privileged Account Management - Reporting & Statistics - Two-Factor Authentication - Member Accounts - HIPAA Compliant - AI Copilot - Self-Service Access Request - User Provisioning - Audit Trail - Third-Party Integrations - Real-Time Notifications - Active Directory Integration - Authentication - Compliance Management - Workflow Management - Access Controls/Permissions - Access Management - Secure Login - Customizable Branding - Real-Time Monitoring - Security Auditing - Policy Management - Data Synchronization - Collaboration Tools - API - Unified Directory - Multi-Factor Authentication - Biometrics - Activity Dashboard - Generative AI - Credential Management - Event Logs - Real-Time Analytics - Password Management - Access Certification - Self Service Portal - Mobile Access **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Authentication type** - SMS-Based - Voice-Based Telephony - Knowledge-Based Authentication - Two-Factor Authentication - Mobile Authentication **Messenger** - Sequencing - AI - Live Chat - Customization Interface - Generative AI **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - MMS Marketing - Personalization - Transactional SMS - Link Shortening - SMS Messaging - Scheduled Messaging - Chat/Messaging **Channels** - Multi-Channel Coverage - Open Listening **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties - Alerts/Notifications - Computer Telephony Integration **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - AI Text Generation - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Generation **Platform Basics - Phone Verification** - Accuracy - Scalability - Security Measures - Reliable Delivery - Customizable Workflows **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection - Natural Language Processing - Simulation and Scenario Generation **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Messaging - RCS Business Messaging** - Personalization - Rich Media - Interactive Messages - Branded Templates - Automation - Conversational RCS - Transactional RCS - Promotional RCS **Analysis** - Multi-Channel Attribution - ROI Tracking - Engagement Tracking - Behavior Tracking - Activity Tracking - Conversion Tracking **Self-Service Experience** - Knowledge Base - Searchable Articles - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Real-Time Notifications - Real-time Consumer-facing Chat **Channels** - Website - Text Message (SMS) - Voice Assistants - Other - Multi-Channel Marketing **Design** - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Support** - Documentation - Professional Support **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Platform** - Live chat - Integrations - Branding - Analytics - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Generative AI** - AI Text Generation - Generative AI **Additional Features - Phone Verification** - Integration Abilities - Compliance with Regulations - Reporting and Analytics **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Security / Verification - RCS Business Messaging** - Verified Sender - Encryption - Authentication **Campaigns** - Proximity Marketing - Bulk SMS - Two-Way Text Messaging - Audience Segmentation - Campaign Segmentation - Drip Campaigns - Multi-Campaign - Email Marketing - Multi-Channel Marketing - Location-Based Marketing - SMS Marketing - Real-Time Notifications **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Analytics - Lead Gathering - Sales Conversion - Customer Service Analytics **Implementation** - Easy Setup - Mobile SDK - Web SDK **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Generative AI** - AI Text Generation - Generative AI **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation - Generative AI **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Phone Verification** - Autonomous Task Execution **Analytics / Deliverability - RCS Business Messaging** - Read Receipts - Analytics - SMS Fallback **** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **** - Credential Management - Active Directory Integration - Activity Dashboard - Remote Access/Control - Compliance Management - Audit Management - Social Sign On - Secure Login - Real-Time Monitoring - API - Access Management - Third-Party Integrations - Event Logs - Role-Based Permissions - Policy Management - Reporting & Statistics - Fraud Detection - Access Controls/Permissions - Member Accounts - Real-Time Notifications - AI Copilot - Generative AI - Customizable Branding - Alerts/Notifications - Secure Data Storage - Single Sign On - Real-Time Analytics - Data Verification - Biometrics - Multiple User Accounts - Workflow Management - Activity Tracking - User Management - Risk Alerts - Self Service Portal - Password Management - Push Notifications - Access Control - Email Alerts - Data Security - Reporting/Analytics - Knowledge Base Management - Monitoring - Multiple Authentication Methods **** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence **** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing **** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking **** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - 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