--- title: Plivo Reviews meta_title: 'Plivo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 747 reviews by the users' company size, role or industry to find out how Plivo works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 747 scale: '5' date_modified: '2026-08-07' parent_category: name: Development url: https://www.g2.com/categories/development --- # Plivo Reviews **Vendor:** Plivo **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.5/5.0 **Total Reviews:** 747 ## About Plivo Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. This innovative solution caters to consumer-facing businesses that aim to enhance their customer interactions by utilizing conversational AI agents. These agents are capable of initiating, answering, assisting, and completing customer conversations, delivering interactions that mimic human-like, natural-sounding dialogue across both voice and messaging channels. The platform is particularly beneficial for businesses looking for efficient customer communications without the need for extensive technical expertise. With Vibe, Plivo’s no-code AI agent builder, users can create and deploy custom voice agents simply by providing straightforward instructions in English. This user-friendly approach eliminates the need for programming skills, making it accessible to a wider range of users, from small businesses to large enterprises. The combination of built-in enterprise-grade telephony, deep partnerships with leading Text-to-Speech (TTS), Speech-to-Text (STT), and Large Language Model (LLM) providers allow companies to design production-ready low-latency (\<500ms) voice AI agents at scale, with minimal operational overhead. The seamless integration with popular CRM and support tools further enhances its utility, allowing organisations to leverage existing systems and workflows. This capability is particularly valuable for companies seeking to maintain consistent customer experiences across multiple channels while ensuring that their AI agents can handle a variety of customer inquiries effectively. Plivo’s platform stands out for its vertically integrated Voice AI stack that unifies built-in telephony, speech recognition, synthesis, and reasoning layers in one low-latency system. This integration eliminates the complexity of stitching together multiple vendors, giving enterprises real-time responsiveness, carrier-grade reliability, and full control over voice quality. Combined with Plivo’s no-code Vibe builder and proven CPaaS infrastructure, businesses can move from prototype to production voice agent in minutes, not months. In addition to its AI agent capabilities, Plivo offers an enterprise-grade Communications Platform as a Service (CPaaS) suite. This suite includes essential tools such as SMS API, Voice API, WhatsApp API, Verify API, Number Masking, and SIP Trunking. These features provide enterprises with programmatic control over their voice and messaging infrastructure, enabling them to tailor communication strategies to their specific needs. By combining advanced AI technology with robust communication tools, Plivo equips businesses with the resources necessary to enhance customer engagement and drive operational efficiency. ## Plivo Pros & Cons **What users like:** - Users find Plivo's **ease of use** impressive, making setup and API integration straightforward and accessible. (30 reviews) - Users highlight the **responsive customer support** from Plivo, providing effective assistance during critical moments. (19 reviews) - Users highlight the **affordable pricing and great support** from Plivo, making it easy to integrate and scale. (17 reviews) - Users appreciate the **affordable pricing** of Plivo, offering excellent value compared to competitors without sacrificing quality. (17 reviews) - Users appreciate the **high quality of Plivo's APIs** , enjoying seamless integration and reliable performance over six years. (16 reviews) - Users value the **comprehensive SDKs and APIs** from Plivo, enhancing integration and communication capabilities seamlessly. (16 reviews) - Users appreciate the **easy integrations** of Plivo, finding it seamless and user-friendly for their applications. (15 reviews) - Easy Setup (13 reviews) - Reliability (13 reviews) - Affordable (11 reviews) **What users dislike:** - Users face **poor customer support** with unprofessional communication and minimal assistance in resolving critical issues. (12 reviews) - Users find Plivo to be **expensive** , with pricing inconsistent and potentially higher compared to competitors. (6 reviews) - Users feel that Plivo has **limited features** , lacking advanced tools and integrations compared to competitors. (6 reviews) - Users experience **messaging issues** with Plivo, including slow support and problems with SMS log retrieval. (6 reviews) - Users find the **interface un-intuitive** , complicating the overall experience and hindering effective use of the platform. (6 reviews) - Users report **call issues** with Plivo, facing inconsistent service and disruptions that affect communication reliability. (5 reviews) - Limited Functionality (5 reviews) - Not User-Friendly (5 reviews) - Poor Interface Design (5 reviews) - Difficult Setup (4 reviews) ## Plivo Reviews ### 1. Significant cost savings while providing amazing technology **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2020 **What do you like best about Plivo?** Much less expensive than other products. You get the best tech for much lower. They keep adding new things and making the user experience even better. I always appreciate it when companies continue to improve. **What do you dislike about Plivo?** Honestly, nothing. Never had any problems or concerns with them. **What problems is Plivo solving and how is that benefiting you?** Plivo is supporting the animal rescue community through text messages. We haven't yet moved onto some of the other features but are excited as to what they have to offer. ### 2. Good Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2022 **What do you like best about Plivo?** Plivo is able to meet our telecom and sms needs with ther API, which has very competitive pricing **What do you dislike about Plivo?** Minor issues with voicemail recordings. Sometimes, when trying to access a recording an error occurs and we can't access it. **What problems is Plivo solving and how is that benefiting you?** We are able to build SMS and voice solutions (ex: SMS to email & Voice IVR ) ### 3. Plivo does exactly what it says it does. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2021 **What do you like best about Plivo?** Most of my urgent support needs are answered promptly even though there is no guarantee of them answering me so quickly. Compared to a competitor such as Twilio, I would put them on an even field. The onyl advantage Twilio really has is outside of our use case scope...which is SIP trunking. **What do you dislike about Plivo?** Depending on the issue, it can take a while to resolve. Additionally, follow-ups for open tickets can sometimes be "forgotten" (The follow-up is forgotten, NOT the actual problem). 2FA/MFA does not work with all phone numbers and TOTP is not offered at the time of this review. **What problems is Plivo solving and how is that benefiting you?** We are solving a spending problem when using traditional PRI lines for Voice communication with customers. Due to the cost-saving Plivo grants us, we can reinvest the money into more meaningful programs within our company. ### 4. Plivo is easy to use, full of features, and a great overall experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2022 **What do you like best about Plivo?** The Plivo API's functionality and ease of use. **What do you dislike about Plivo?** Nothing, Plivo offers everything we need for our software infrastructure. **What problems is Plivo solving and how is that benefiting you?** Plivo solves the problem of sending SMS messages to US and international phone carriers through an API that covers multiple programming languages. ### 5. Plivo is an excellent solution for our automated SMS Texting solutions! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2020 **What do you like best about Plivo?** Simple interface and easy integration with our software. The ability to send cheap and instant automated text messages is fantastic. **What do you dislike about Plivo?** Certain SMS options are still not available in regards to bulk texting, however I am confident that over time these options will become available. **What problems is Plivo solving and how is that benefiting you?** Currently the biggest problem is that we are unable to notify our operators on the ground via our mobile web applications. We needed a solution for this and realized that texting important notifications is just as effective while allowing for our operators to also save a log in regards to their communications. This is extremely useful for any company focusing on creating web applications without having to resort to building for iOS and Android. It keeps development costs down while giving us a single piece of software to improve and keep up to date. ### 6. This service is great. All the messages get delivered. Very easy to integrate with their APIs. **Rating:** 5.0/5.0 stars **Reviewed by:** Brian H. | Cheif Technology Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2021 **What do you like best about Plivo?** Easy API and the fact that all messages get delivered on all carriers **What do you dislike about Plivo?** The price is a lot higher than most others. But you pay for what you get. The service always works as it should, and I don't have any downtime using this. **Recommendations to others considering Plivo:** I highly recommend this product. It is well worth the price when it guarantees delivery **What problems is Plivo solving and how is that benefiting you?** We used other services to send messages and had a lot fail or never reach their destinations. These always do. They keep up with the changes on the carriers to make sure everything works. ### 7. Works Well and is Very Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Plivo?** The API makes sense and is easy to implement. Provisioning a new text or voice number is quick and easy. I've had a Plivo account for a few years and done a few projects and interfacing with Plivo has been the easy part. **What do you dislike about Plivo?** I've not tried all features, but I cannot find anything wrong or any time-pits when implementing a solution with Plivo. All is documented well and works well. So, nothing. **Recommendations to others considering Plivo:** Plivo is priced at or lower than peers, is documented well, and just works. **What problems is Plivo solving and how is that benefiting you?** I needed a simple auto-attendant to that offers callers a small list of options to connect, leave messages, etc. This had to call back to our main online server. It was easy to set up and has worked reliably ever since. ### 8. Simplest voice solution I could find **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2022 **What do you like best about Plivo?** Good voice API, realistic text-to-speech synthisis. **What do you dislike about Plivo?** For broadcasts, you have to do text-to-speech for each call. Would be nice if you could store wav files on Plivo for future requests to use. **What problems is Plivo solving and how is that benefiting you?** Voice broadcast. ### 9. Just the Product We Needed for SMS Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2021 **What do you like best about Plivo?** The API is straightforward, and the billing model is transparent. We were able to quickly integrate Plivo into our product suite and have good insights into the costs of using Plivo to deliver value to our customers. **What do you dislike about Plivo?** The only thing we disliked about the process was figuring out how to (legitimately) share account access and control with our team. It took a support case to get us squared away, but the Plivo support team was great, and it turned out to be just a bit of confusion. **What problems is Plivo solving and how is that benefiting you?** We're using Plivo to communicate with our customers' employees and contractors. By using Plivo we were able to add SMS as another communications channel for our customers. The biggest benefit for us is that it was easy to integrate into our products. ### 10. Great service with great pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Venture Capital & Private Equity | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2022 **What do you like best about Plivo?** Predictable and dependable service. Plivo's engineers are knowledgeable and accessible if any issues arise. **What do you dislike about Plivo?** Nothing. I really like their service a lot. **What problems is Plivo solving and how is that benefiting you?** Telephone and SMS for a wide variety of needs. ### 11. Easy setup for our "set and forget" needs **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon W. | VP IT, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2021 **What do you like best about Plivo?** Account setup is super easy, and their Python API documentation is easy to follow. For our use case, there hasn't been any maintenance required and we haven't needed to change anything. I also really like that we can do a lookup on Canadian phone numbers to check whether the type is mobile without applying for approval with the CLNPC. **What do you dislike about Plivo?** We haven't encountered any negatives, and our experience has been great so far. **What problems is Plivo solving and how is that benefiting you?** Sending text messages to customers who check-in for curbside pickup. ### 12. Great, easy to use communication platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2022 **What do you like best about Plivo?** Easy to start with. For developers with any background. **What do you dislike about Plivo?** Limited amount of prebuilt tools and scripts. Limited to developers and very advanced users. **What problems is Plivo solving and how is that benefiting you?** VOIP communication platform. International phone calls. ### 13. Exceeded Expectation With Lots of Growth Opportunities **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2020 **What do you like best about Plivo?** I appreciate the flexibility Plivo gives. From the start the pricing is straight forward and very fair. They had a large list of Phone number options in multiple locations, the API was expansive and allows for simple VOIP via their own built in solution or your application/web solution. They've expanded further now into trunking which has been a nice addition and the quality has of the calls has remained great. **What do you dislike about Plivo?** There was a bit of a learning curve initially as basic function's will need to be customized. However their support and knowledge base is exceptional and built upon it easily. **What problems is Plivo solving and how is that benefiting you?** Started out as basic call forwarding for toll free number. However we've expanded into using their API for APPs, their Trunking for back end voip, sms, etc. ### 14. Extremely helpful & friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2019 **What do you like best about Plivo?** Plivo reps are very helpful and are great at following up! For instance, when we had a number port out without being notified, they did tons of research and found out what day and time, so we were able to go back to the client with the information. The client was happy and so were we! Plivo clearly cares about their customers and we appreciate that! They also are constantly making improvements, which help our company! **What do you dislike about Plivo?** I don't like that if we don't respond we get another email letting us know. If we don't respond it is because the problem has been resolved. We do not want to have more emails letting us know we have an idle email. We know when we need to respond but sometimes we have to move on to another issue. **Recommendations to others considering Plivo:** My advice would be to make sure that they are familiar with the portal, because once you are familiar with the portal you will have an easier time navigating and communicating with both Plivo and your clients. **What problems is Plivo solving and how is that benefiting you?** As long as we keep our communication open with them they are helpful with porting. They also are very fast to help us when we need assistance, which has been a lot lately. They also make sure that we understand the resolution they are suggesting. ### 15. Reliable service **Rating:** 5.0/5.0 stars **Reviewed by:** Carl S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2021 **What do you like best about Plivo?** Plivo's strengths are reliability and availability of detailed data in logs which is crucial for troubleshooting issues. **What do you dislike about Plivo?** There is nothing I dislike about Plivo's service. **What problems is Plivo solving and how is that benefiting you?** Plivo enables useful functionality for our customers which provides an additional revenue stream for our company. ### 16. An Excellent Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Jason S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Plivo?** Very easy to set up, with code samples and quick access to tech support. **What do you dislike about Plivo?** There's not much to dislike. I suppose it would be nice if the cost was lower, but you always get what you pay for, and I've used cheaper systems that either didn't last, or were less effective. **Recommendations to others considering Plivo:** Just jump in - find some sample code and start tweaking. It's easy! **What problems is Plivo solving and how is that benefiting you?** Customers can access my database using their cell phones and SMS, and connect their own teams through my interface. ### 17. on plivo support and experience with them **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2021 **What do you like best about Plivo?** Plivo connectivity is better for Zentrunk and easy to integrate with PBX. NO FAS Seen. **What do you dislike about Plivo?** It is deplorable with Plivo support as they treat all customers as fraud customers. We were paying Plivo more than avg. 15000 USD/ month. They got one complaint in the two quarters. And the complaint is also not transparent, and support provides a mugged-up fraud response. It is ubiquitous in VOIP calls to get complaints when someone terminates millions of calls. We take strict action if it is genuine. But Plivo fraud explanation is not convincing to us. They provide the Calluuid and can't be searched on Zentrunk console. You can't download more than three months of CDR. **What problems is Plivo solving and how is that benefiting you?** SIP trunk for connecting to Asia region ### 18. Send, Receive with an automated services. **Rating:** 5.0/5.0 stars **Reviewed by:** Ronen S. | Co-founder, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2020 **What do you like best about Plivo?** Ease of use, global availability, documentation and fare pricing. **What do you dislike about Plivo?** I am getting a bit too much services promotion emails. **Recommendations to others considering Plivo:** Go for it **What problems is Plivo solving and how is that benefiting you?** Notify IoT users on their device alerts. ### 19. It delivers what it promises **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2022 **What do you like best about Plivo?** Ease of integration, very good documentation and high availability **What do you dislike about Plivo?** Nothing so far, Plivo is delivering on its promises. **Recommendations to others considering Plivo:** High availability and easy setup. **What problems is Plivo solving and how is that benefiting you?** Perform two-factor validation using Plivo's SMS service. ### 20. Best Telephony Software - Build your own telephony app with ease **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Plivo?** It enables us to work on our projects via PHLO. This drag-and-drop functionality cuts our development time by about 80%. **What do you dislike about Plivo?** We hope that the call logs may be customisable, e,g. allowing users to add or remove columns. **Recommendations to others considering Plivo:** If you're looking for a web telephony service, Plivo is one of the best out there. **What problems is Plivo solving and how is that benefiting you?** Creating complicated IVR. The PHLO minimizes the need for developers and the high expense of development. ### 21. Great Product from a reliable team. **Rating:** 5.0/5.0 stars **Reviewed by:** Ishaque V. | Senior Technical Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2021 **What do you like best about Plivo?** Plivo has sufficient SDKs and proper documentation for fast integration. They have a supportive team who provide a speedy responses to our queries and guidance on technical aspects. **What do you dislike about Plivo?** Plivo rental/call charges fluctuate without advance notification. Not sure how far this is plivo dependent, as carriers are involved in rates. **Recommendations to others considering Plivo:** We came to finalize plivo after considering all similar services from various vendors based on the following factors. 1. Cost/Pricing 2. Ease of integrating ( as APIs and SDK are present which can be used to automate number purchases, creating call distributions, etc... ) 3. Support **What problems is Plivo solving and how is that benefiting you?** We use Plivo to provide softphones to our employees and as a virtual phone feature for our customers. ### 22. Highly satisfied until recently, no longer cost effective for our small business. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2021 **What do you like best about Plivo?** Easy setup, mostly reliable service, easy for staff and customers to use. Being able to send SMS to customers has been very effective for us. **What do you dislike about Plivo?** Their fee structure for the new 10DLC AT&T and T-Mobile charges has made it too expensive for our small use case. Other than that they have been great. **Recommendations to others considering Plivo:** If you are sending a substantial volume of SMS messages daily or sending from more than five phone numbers, then Plivo might still be your best option. In writing this review, I compared their 10DLC policy to their best-known competitor, and we will be switching. We currently pay $30.00 in monthly fees for our campaign, which is usually a few dozen messages per day. Plivo's per-message fees are lower, which is why we went with them in the first place, but if you send less than 3,000 messages per day and less than 12,000 messages per month, you'll save a bunch of money looking elsewhere. If you're using this to resell an SMS service with high volume, Plivo is probably still your best bet. **What problems is Plivo solving and how is that benefiting you?** We use Plivo's SMS API to connect with our customers to give order status updates. This also may be related to the recent 10DLC rollout, but there were a few days where none of our messages were delivered to AT&T subscribers. Due to the 10DLC campaign charges, we are now spending more monthly than we did over either of the previous two years. We are looking at other options. ### 23. Plivo Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2021 **What do you like best about Plivo?** My favorite thing about Plivo is the ease of use with the SDKs and the different languages that are supported. Some other companies only have SDKs in 1 or 2 languages, while Plivo has many. The availability in different languages helps with flexibility with my team in the creation of our product. As well, Plivo has excellent pricing compared to other messaging providers. When I was looking at different providers to use, Plivo stuck out because of its great SDKs and pricing. **What do you dislike about Plivo?** I feel like the dashboard is a little misplaced and disorganized. Whenever navigating, it is a little confusing to find the places where everything is. For example, the first time seeing the place to put the webhook to receive messages was a little complicated. Another downside of using Plivo is the webhook sending is a little slow. After testing the response time, it varied 1-3 seconds from the message sent from my phone to the server receiving the request. **Recommendations to others considering Plivo:** Compared to other providers, Plivo has the best pricing is the easiest to implement. **What problems is Plivo solving and how is that benefiting you?** The pricing. Using Plivo saves a lot of money compared to other providers; it's what makes Plivo awesome for us to use. Compared to other providers, Plivo has great pricing and readily available SDKs that make implementing Plivo with our application easy. ### 24. An excellent platform for phone numbers all over the world **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2018 **What do you like best about Plivo?** We have access to phone numbers around the world and integration with our call tracking platform. **What do you dislike about Plivo?** For some countries, the prices are high, or numbers are not available. **Recommendations to others considering Plivo:** They are less expensive than their competitors. **What problems is Plivo solving and how is that benefiting you?** Access to phone numbers in any country that we needed to offer our call tracking solution for international customers. Integration with our call tracking platform for detailed and complete reports. ### 25. Great company for SMS **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2020 **What do you like best about Plivo?** I like how easy it is to set up and use. **What do you dislike about Plivo?** There are more advanced features that I don't know how to use or take advantage of. **What problems is Plivo solving and how is that benefiting you?** I don't have any problems right now. The benefits are that I can easily log into the system to see how the texts are being tracked. ### 26. Good service. Super relayable. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Investment Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2022 **What do you like best about Plivo?** The simplicity of the interface. Fast help on issues. **What do you dislike about Plivo?** There isn't anything I can thnk about right now. **Recommendations to others considering Plivo:** The service is reliable (never down), and the support team is prepared to solve issues and explain the rules and laws of different countries. **What problems is Plivo solving and how is that benefiting you?** We can verify users sending SMS messages with unique code. ### 27. Easiest to Integrate Communications Platform, Ever. **Rating:** 5.0/5.0 stars **Reviewed by:** Kelvin L. | Chief Technology Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2021 **What do you like best about Plivo?** Workflow builder is simple and fast to use. I can quickly put together apps with just a few drag and drop components which are rather intuitive versus the competition. **What do you dislike about Plivo?** The onboarding process can be a bit clunky for customers from certain countries on their "restricted" list. **What problems is Plivo solving and how is that benefiting you?** Complex call and SMS workflows for my in-house product which would otherwise be solved with manually writing multiple scripts to handle at each stage. ### 28. Best for QA **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Program Development | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2021 **What do you like best about Plivo?** I like Simple XML application interface and how easy it is to redirect SMS with one-time password to regression tests. I stopped using Twilio as soon as I tried Plivo. **What do you dislike about Plivo?** I can't register with a personal email, so I create an account for every client I work with (with their business email). Not sure if I will be able to transfer ownership of some numbers to a different account. **What problems is Plivo solving and how is that benefiting you?** My customer was in the USA, and we had no way of testing the Signup process without a valid USA number; thanks to Plivo, we managed to automate all Signup test cases without any problem. ### 29. Quick deployment of communication services **Rating:** 4.5/5.0 stars **Reviewed by:** Scott M. | System Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Plivo?** The API's and services offered are easy to understand, the admin interface is very intuitive. Within minutes we were able to deploy SMS and SIP Trunks. **What do you dislike about Plivo?** Nothing. Plivo has been easy to use and the pricing is very competitive. **What problems is Plivo solving and how is that benefiting you?** SMS notifications, VoIP solutions. It's much easier to stay in contact with our members. ### 30. Excellent functionality. Excellent value. **Rating:** 5.0/5.0 stars **Reviewed by:** Brant M. | Director of Client Support and CRM Administration, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2021 **What do you like best about Plivo?** Plivo continues to develop their platform, addting functionality and improving usablility. For example, 10DLC registration can now be found on our dashboard. **What do you dislike about Plivo?** We have not found a significant downside based on how we are currently using Plivo. As we extend the use of the platform, we anticipate that developing a custom interface and backend integrations will be a challenge. Thankfully, there are many integrators that use Plivo to support their products, so we should have plenty of options outside of custom development. **What problems is Plivo solving and how is that benefiting you?** We currently use Plivo to allow click-to-call from our CRM, which has streamlined our support processes as well as our outbound biz dev efforts. ### 31. Plivo is easy to use and just works. **Rating:** 5.0/5.0 stars **Reviewed by:** David L. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2021 **What do you like best about Plivo?** Plivo is fully integrated into Kartra, so we use it without having to manage or administer two systems. **What do you dislike about Plivo?** We like everything about it. The only issue I can see is that the pricing and billing can be confusing. Sometimes we're not sure why it's billing us and renewing. If we looked into it, we'd probably figure it out, but we haven't done that because it just works and we're happy with the pricing. **What problems is Plivo solving and how is that benefiting you?** Plivo takes care of all of our text messaging/sms. One of the best values is managing compliance so we don't get banned by the carrier. ### 32. Secure SMS service. **Rating:** 5.0/5.0 stars **Reviewed by:** Ian C. | S, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2021 **What do you like best about Plivo?** The easy to use dashboard makes making changes quick and easy to understand. The API documentation made for a fast integration within my system. **What do you dislike about Plivo?** I dislike not having the ability to have multiple accounts using the same phone number. For example, I have one cell phone. I created an account for one project. Now I want to create another account for another project with a different company, I am not able to do that because account creation requires a unique cell phone number, which I only have one. **What problems is Plivo solving and how is that benefiting you?** Plivo is helping me solve the lack of communication between my customer base. My customers can have automatic notifications sent straight to their cell phones now. Also, Plivo security is much better than other platforms. My account and API key has yet to be compromised and if it does I am sure Plivo will take the necessary steps to warn me of the compromise. ### 33. Great option **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2022 **What do you like best about Plivo?** Easier to use than competitors. Pricing is attractive. **What do you dislike about Plivo?** There is not much to dislike about Plivo. Most trouble has been with carriers rejecting some messages / flagging as spam. Maybe Plivo can do something about that. **What problems is Plivo solving and how is that benefiting you?** Sending automated text messages to customers ### 34. Great product for call tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Marvin D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2021 **What do you like best about Plivo?** Affordable and ease of setup. The customer support is excellent as well. **What do you dislike about Plivo?** No negatives to mention. I have used for more that 3 years. **What problems is Plivo solving and how is that benefiting you?** We have all our pay per call customers use the service so we can track their calls. Reporting is easy to understand. ### 35. Amazing service and API for a lower cost than competition **Rating:** 5.0/5.0 stars **Reviewed by:** alexandre f. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2021 **What do you like best about Plivo?** The price is always the best in the market, and their customer service is really impressive too. All stuff is well documented. I have not been disapointed by the uptime and it pretty critical to my business. We currently use call API, did API and sms API. **What do you dislike about Plivo?** The SMS log was a pain in the ass before, but they changed it for a better solution. Also, sometimes they do not have DID in far Canada location. **Recommendations to others considering Plivo:** Nothing come in my mind at this point **What problems is Plivo solving and how is that benefiting you?** Since we use Plivo, we do not have to handle call server anymore. That require way less hour of work. Alsi we do need a way to scale on demande since we are an election software. For example we have an average of 5100 user on election day and about 100 between election. With this provider we were able to scale pretty fast ### 36. Easy to Use and Manage **Rating:** 5.0/5.0 stars **Reviewed by:** Jeannine S. | Vice President of Product Development, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2020 **What do you like best about Plivo?** The API is easy to use, and it's easy to add numbers as we grow. We've been able to use Plivo in several applications and it's very stable and reliable. **What do you dislike about Plivo?** It is not straightforward to search for a specific number. It's easy to search by area code, but I haven't been able to figure out how to find a certain combination beyond that. **What problems is Plivo solving and how is that benefiting you?** We build web applications, and we use Plivo to text links to our client's clients to complete forms and submit information. It's a huge time saver for processes that used to require phone calls. ### 37. Great for Cheaper VOIP Solutions, including Cheaper Local and 800#s **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2021 **What do you like best about Plivo?** I've used other VOIP solutions in the past and was drawn to Plivo by their cheaper local and especially 800#s. We're now using them to store a few numbers and for various other VOIP solutions. **What do you dislike about Plivo?** Honestly, I can't think of anything. Their model and solutions are 100% solid for what we need. The price is right and we've had zero problems. Looking forward to what Plivo has to offer ni the future. **What problems is Plivo solving and how is that benefiting you?** I needed an affordable solution including both local and 800#s. Plivo has been a great solution and offers more than what I expected. ### 38. Plivo is doing exceptional features. **Rating:** 5.0/5.0 stars **Reviewed by:** Gutha Y. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2021 **What do you like best about Plivo?** I have come across many CTI vendors. But Plivo is providing exceptional features and also good customer support. We thoroughly enjoyed while implementing plivo services for our clients. **What do you dislike about Plivo?** I didn't see any downsides which needs to improve. **What problems is Plivo solving and how is that benefiting you?** Compared to other CTI vendors, Plivo provides us with the best features like making calls directly from a laptop or desktop without using any handset. ### 39. Good pricing, excellent support but mediocre solution **Rating:** 1.0/5.0 stars **Reviewed by:** Eyal S. | CTO & Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2021 **What do you like best about Plivo?** Plivo are extremely simple to implement. They have excellent support. Their support returns to questions quickly. We had the service up and running (moving from aws sns) in a day... Their prepaid pricing, along with the auto-recharge, makes payments simple. The ability to define additional users, to administrate Plivo, is also useful, making it possible for bigger organizations to work with. The service also has a good logging dashboard, though we got a lot of unknown enabling it to pinpoint problems. **What do you dislike about Plivo?** We still need to do some configuration when adding new countries (we have a global solution so, we add a lot of countries). I would hope to have some defaults for all. but it's minor... No support for whatsapp messages (understood its on the way) **What problems is Plivo solving and how is that benefiting you?** We use Plivo to send SMS for our livestream shopping events. We are sending thousands of messages around the world. Plivo has a decent pricing model and we cut the price by more than half, as opposed to aws sns. We need our SMS to be sent as soon as possible, so that users will get them exactly when the sessions are starting. ### 40. Its a voice API software **Rating:** 3.5/5.0 stars **Reviewed by:** Irfan S. | Product support engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2022 **What do you like best about Plivo?** We can integrate Plivo with different software. **What do you dislike about Plivo?** Sometimes call quality issues happened during the call. **What problems is Plivo solving and how is that benefiting you?** We integrate Plivo with different software so that we can do the calling. ### 41. Good service, competitively priced **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2020 **What do you like best about Plivo?** The API is very simple to use and well documented. **What do you dislike about Plivo?** Nothing really, it has everything we need. **What problems is Plivo solving and how is that benefiting you?** As our users only register their mobile number with us, SMS is the initial communication channel and remains used in addition to in-app push notifications for backup. ### 42. Plivo for SMS notifications **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2021 **What do you like best about Plivo?** Availability, country and area global coverage **What do you dislike about Plivo?** No price discounts for average usage of SMS **What problems is Plivo solving and how is that benefiting you?** Sending customer notifications upon certain events, exceptions and alerts. Notifying consumers on the progress of their requests. ### 43. Plivo Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2022 **What do you like best about Plivo?** Plivo is dependable for SMS texting services for our company, as well has solid customer support **What do you dislike about Plivo?** It can be difficult to setup with a POS system depending on what system you use. **What problems is Plivo solving and how is that benefiting you?** We reach out to customers for upcoming gaming events, it has increased our customer outreach significantly ### 44. Flawless delivery of SMS Messages! **Rating:** 4.5/5.0 stars **Reviewed by:** Camron R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2020 **What do you like best about Plivo?** Simple API, Efficient Server-to-Server communications, Easy dashboard to diagnose delivery issues. **What do you dislike about Plivo?** Carrier fees (admittedly out of their control) are going up. **What problems is Plivo solving and how is that benefiting you?** I send short notifications of new job assignments to several thousand independent contractors. Delivery reliability is fantastic compared to using SMS email gateways like I was using before. ### 45. pretty solid! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2022 **What do you like best about Plivo?** It works well and has great developer docs. **What do you dislike about Plivo?** Not much to say here... its pretty straight forward ya **Recommendations to others considering Plivo:** Give it a whirl, tis pretty easy to get started and scales well **What problems is Plivo solving and how is that benefiting you?** We use it to contact our users vis sms text and voice call when needed ### 46. Great service and awesome support **Rating:** 4.5/5.0 stars **Reviewed by:** Vidushi G. | Principal Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2021 **What do you like best about Plivo?** After trying multiple providers, Plivo was the best in terms of features, pricing and support. The integrations are straight-forward and easy. **What do you dislike about Plivo?** One area that Plivo could improve upon: effective and timely communication, especially on changes to services and pricing related notifications. **What problems is Plivo solving and how is that benefiting you?** Primarily, we have been using it as an SMS provider. Great service, pricing and support. ### 47. Easiest SMS implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Celilsemi Sam E. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2022 **What do you like best about Plivo?** PHP implementation for a simple SMS notification system was only a few minutes of engineering work. **What do you dislike about Plivo?** The dashboard onboarding was focused on PHLO, and it was confusing to navigate back to a simple REST API start. **What problems is Plivo solving and how is that benefiting you?** We are sending our users notifications as SMS. ### 48. Good SMS at a great price **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2020 **What do you like best about Plivo?** SMS message prices were significantly lower than a competing product we were using **What do you dislike about Plivo?** I can't think of anything I dislike about them **What problems is Plivo solving and how is that benefiting you?** We have a product which building tenants can text to recieve information or take actions. Plivo is the SMS engine which sits under our chat bot. ### 49. Simply The Best! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2022 **What do you like best about Plivo?** Customer service and the price associated with the messaging section of Plivo **What do you dislike about Plivo?** I have had no issues while utilizing the service **What problems is Plivo solving and how is that benefiting you?** Plivo has been helping me stay in touch with customers with simplicity and is an invaluable asset to my operation ### 50. Easy to use and integrate **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2021 **What do you like best about Plivo?** The support for using Plivo to develop the app was very clear, and support for any clarifications is also good - and quick. We had our app up and running within hours. The cost is marginally cheaper than others - hence we use almost extensively. Uptime and reliability are excellent **What do you dislike about Plivo?** The dashboard is not as clear as others, and their community seems not as large but frankly, this is not a big deal. We have not come across a major pain point yet. **Recommendations to others considering Plivo:** Suggest you take it for a free spin along with their major competitors. Check out the ease of setup with a few simple apps eg. meeting request, answer machine. Time the responses across the apps and across voice and SMS. If it works or at least equivalent then check the languages you need to make sure they are there. Finally review pricing - this is a Plivo's strong suit. **What problems is Plivo solving and how is that benefiting you?** We have an on-location feedback tool that needs lightning-fast communication with real people as they are at a business. Our digital comment card solves the problem of enabling on the spot feedback that allows the business to take action - in real time. The customer deliver feedback and ratings on the spot using their cell phone - specifically via SMS, Phone Call and Web. Speed of communication, lack of latency, clarity of call and reliability of app are critical. Integration with all carriers has never been an issue either. Moreover we are planning to offer this same service in several languages and also outside the US. We solve the operational elements with Plivo and we think they are better positioned for non US expansion. ## Plivo Discussions - [Do you think that soon Plivo could offer integration with WhatsApp?](https://www.g2.com/discussions/32048-do-you-think-that-soon-plivo-could-offer-integration-with-whatsapp) - 1 comment, 2 upvotes - [How has your experience with Plivo, or its competitors, been?](https://www.g2.com/discussions/how-has-your-experience-with-plivo-or-its-competitors-been) - 1 comment, 1 upvote - [When will Plivo integrate RCS?](https://www.g2.com/discussions/when-will-plivo-integrate-rcs) - 1 comment, 1 upvote - [Has anyone used Plivo to create Voice to Voice communication from browser to browser?](https://www.g2.com/discussions/37744-has-anyone-used-plivo-to-create-voice-to-voice-communication-from-browser-to-browser) - 1 comment, 1 upvote - [If there is a way, how do I locate a call recording by telephone number?](https://www.g2.com/discussions/34394-if-there-is-a-way-how-do-i-locate-a-call-recording-by-telephone-number) - 1 comment, 1 upvote - [View Plivo pricing details and edition comparison](https://www.g2.com/products/plivo/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+10%3A09%3A12+-0500&secure%5Bsession_id%5D=96b2ae3e-5aa6-46ed-9ff2-1fe12ca405a0&secure%5Btoken%5D=d520b8d453366897ae8f91a72aec0bc80faf8949664be37eecd7e97d09ccfe9a&format=llm_user) ## Plivo Integrations - [Aavaz](https://www.g2.com/products/aavaz/reviews) - [Cal.com](https://www.g2.com/products/cal-com/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [Deepgram](https://www.g2.com/products/deepgram/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - [ElevenLabs](https://www.g2.com/products/elevenlabsio/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Linear](https://www.g2.com/products/linear/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [Openai](https://www.g2.com/products/openai/reviews) - 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Audio/Video Conferencing - Call Monitoring - Customizable Branding - Call Routing - Contact Management - Voice Mail - Multi-Language - Two-Way Audio & Video - Real-Time Updates - Chat Transcript - Reporting/Analytics - Live Chat - Caller ID - IVR - Real-Time Monitoring - SMS Marketing - File Sharing - Fax Management - API - AI Copilot - Chatbot - Mobile Access **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Fraud Detection - PCI Compliance - Application Management - Audit Management - Single Sign On - Secure Data Storage - SSL Security - Privileged Account Management - Reporting & Statistics - Two-Factor Authentication - Member Accounts - HIPAA Compliant - AI Copilot - Self-Service Access Request - User Provisioning - Audit Trail - Third-Party Integrations - Real-Time Notifications - Active Directory Integration - Authentication - Compliance Management - Workflow Management - Access Controls/Permissions - Access Management - Secure Login - Customizable Branding - Real-Time Monitoring - Security Auditing - Policy Management - Data Synchronization - Collaboration Tools - API - Unified Directory - Multi-Factor Authentication - Biometrics - Activity Dashboard - Generative AI - Credential Management - Event Logs - Real-Time Analytics - Password Management - Access Certification - Self Service Portal - Mobile Access **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Authentication type** - SMS-Based - Voice-Based Telephony - Knowledge-Based Authentication - Two-Factor Authentication - Mobile Authentication **Messenger** - Sequencing - AI - Video Chat - Customization Interface - Generative AI **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - MMS Marketing - Personalization - Transactional SMS - Link Shortening - SMS Messaging - Scheduled Messaging - Chat/Messaging **Channels** - Multi-Channel Coverage - Open Listening **Functionality** - Ease Of Integration - API Call Speed - Unified Communications - Alerts/Notifications - Computer Telephony Integration - Multi-Channel Communication **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - AI Text Generation - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Generation **Platform Basics - Phone Verification** - Accuracy - Scalability - Security Measures - Reliable Delivery - Customizable Workflows **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection - Natural Language Processing - Simulation and Scenario Generation **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Messaging - RCS Business Messaging** - Personalization - Rich Media - Interactive Messages - Branded Templates - Automation - Conversational RCS - Transactional RCS - Promotional RCS **Analysis** - Multi-Channel Attribution - ROI Tracking - Engagement Tracking - Behavior Tracking - Activity Tracking - Conversion Tracking **Self-Service Experience** - Knowledge Base - Searchable Articles - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Real-Time Notifications - Real-time Consumer-facing Chat **Channels** - Website - Text Message (SMS) - Voice Assistants - Other - Multi-Channel Marketing **Design** - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Support** - Documentation - Professional Support **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Platform** - Live chat - Integrations - Branding - Analytics - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Generative AI** - AI Text Generation - Generative AI **Additional Features - Phone Verification** - Integration Abilities - Compliance with Regulations - Reporting and Analytics **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Security / Verification - RCS Business Messaging** - Verified Sender - Encryption - Authentication **Campaigns** - Proximity Marketing - Bulk SMS - Two-Way Text Messaging - Audience Segmentation - Campaign Segmentation - Drip Campaigns - Multi-Campaign - Email Marketing - Multi-Channel Marketing - Location-Based Marketing - SMS Marketing - Real-Time Notifications **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Analytics - Lead Gathering - Sales Conversion - Customer Service Analytics **Implementation** - Easy Setup - Mobile SDK - Web SDK **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Generative AI** - AI Text Generation - Generative AI **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation - Generative AI **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Phone Verification** - Autonomous Task Execution **Analytics / Deliverability - RCS Business Messaging** - Read Receipts - Analytics - SMS Fallback **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Credential Management - Active Directory Integration - Activity Dashboard - Remote Access/Control - Compliance Management - Audit Management - Social Sign On - Secure Login - Real-Time Monitoring - API - Access Management - Third-Party Integrations - Event Logs - Role-Based Permissions - Policy Management - Reporting & Statistics - Fraud Detection - Access Controls/Permissions - Member Accounts - Real-Time Notifications - AI Copilot - Generative AI - Customizable Branding - Alerts/Notifications - Secure Data Storage - Single Sign On - Real-Time Analytics - Data Verification - Biometrics - Multiple User Accounts - Workflow Management - Activity Tracking - User Management - Risk Alerts - Self Service Portal - Password Management - Push Notifications - Access Control - Email Alerts - Data Security - Reporting/Analytics - Knowledge Base Management - Monitoring - Multiple Authentication Methods **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Engagement** - Social Promotion **SMS Platform** - Reporting - Marketing Automation - Short Codes - API Integration - QR Codes **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **AI - RCS Business Messaging** - AI **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking **Communication Channels** - Email to Case - Chat/Live Support - Voice - Video Chat **Platform** - Optimization - Internationalization - Social Media Integration - Third-Party Integrations **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Decision Making - Third-Party Integrations - Campaign Planning - Multi-Language **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Decision Making - Campaign Planning **AI Automation - SMS Marketing** - AI SMS **Additional Functionality** - Visual Analytics - Autoresponders - Landing Pages/Web Forms - Campaign Analytics - Reporting & Statistics - Campaign Scheduling - Contact Management - Text-to-Win - CRM - AI Copilot - Data Import/Export - Contextual Targeting - Real-Time Data - Mobile Access - API - Coupons - Customizable Templates - Drag & Drop - A/B Testing - Generative AI - Real-Time Analytics - Campaign Management - Event Triggered Actions - Real-Time Reporting - Contact Database - Customizable Branding - Reminders **AI Content Generation - SMS Marketing** - AI SMS **Additional Functionality** - Campaign Scheduling - Reputation Management - Polls/Voting - Compliance Management - Customer Segmentation - Landing Pages/Web Forms - AI Copilot - API - Text-to-Win - Mobile Coupons - Natural Language Processing - Customizable Templates - Drip Campaigns - Contact Management - Activity Tracking - Communication Management - Reporting/Analytics - Keyword Tracking - Multi-Campaign - Mass Texting - Interaction Tracking - Alerts/Notifications - Consent Management - Engagement Tracking - Open Rate Tracking - Generative AI - Automated Responses - Reporting & Statistics - Templates - Survey Builder - Contact Database - Real-Time Notifications - Customizable Fields - Reminders - Mobile Alerts - Automated Scheduling - Campaign Management - MMS - Event Triggered Actions - Mobile Keywords - Audience Targeting - Activity Dashboard - Template Management - Autoresponders - Survey/Poll Management **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Plivo Alternatives - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,026 reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (459 reviews) - [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) - 4.2/5.0 (368 reviews)