--- title: Plivo Reviews meta_title: 'Plivo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 747 reviews by the users' company size, role or industry to find out how Plivo works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 747 scale: '5' date_modified: '2026-08-07' parent_category: name: Development url: https://www.g2.com/categories/development --- # Plivo Reviews **Vendor:** Plivo **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.5/5.0 **Total Reviews:** 747 ## About Plivo Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. This innovative solution caters to consumer-facing businesses that aim to enhance their customer interactions by utilizing conversational AI agents. These agents are capable of initiating, answering, assisting, and completing customer conversations, delivering interactions that mimic human-like, natural-sounding dialogue across both voice and messaging channels. The platform is particularly beneficial for businesses looking for efficient customer communications without the need for extensive technical expertise. With Vibe, Plivo’s no-code AI agent builder, users can create and deploy custom voice agents simply by providing straightforward instructions in English. This user-friendly approach eliminates the need for programming skills, making it accessible to a wider range of users, from small businesses to large enterprises. The combination of built-in enterprise-grade telephony, deep partnerships with leading Text-to-Speech (TTS), Speech-to-Text (STT), and Large Language Model (LLM) providers allow companies to design production-ready low-latency (\<500ms) voice AI agents at scale, with minimal operational overhead. The seamless integration with popular CRM and support tools further enhances its utility, allowing organisations to leverage existing systems and workflows. This capability is particularly valuable for companies seeking to maintain consistent customer experiences across multiple channels while ensuring that their AI agents can handle a variety of customer inquiries effectively. Plivo’s platform stands out for its vertically integrated Voice AI stack that unifies built-in telephony, speech recognition, synthesis, and reasoning layers in one low-latency system. This integration eliminates the complexity of stitching together multiple vendors, giving enterprises real-time responsiveness, carrier-grade reliability, and full control over voice quality. Combined with Plivo’s no-code Vibe builder and proven CPaaS infrastructure, businesses can move from prototype to production voice agent in minutes, not months. In addition to its AI agent capabilities, Plivo offers an enterprise-grade Communications Platform as a Service (CPaaS) suite. This suite includes essential tools such as SMS API, Voice API, WhatsApp API, Verify API, Number Masking, and SIP Trunking. These features provide enterprises with programmatic control over their voice and messaging infrastructure, enabling them to tailor communication strategies to their specific needs. By combining advanced AI technology with robust communication tools, Plivo equips businesses with the resources necessary to enhance customer engagement and drive operational efficiency. ## Plivo Pros & Cons **What users like:** - Users find Plivo's **ease of use** impressive, making setup and API integration straightforward and accessible. (30 reviews) - Users highlight the **responsive customer support** from Plivo, providing effective assistance during critical moments. (19 reviews) - Users highlight the **affordable pricing and great support** from Plivo, making it easy to integrate and scale. (17 reviews) - Users appreciate the **affordable pricing** of Plivo, offering excellent value compared to competitors without sacrificing quality. (17 reviews) - Users appreciate the **high quality of Plivo's APIs** , enjoying seamless integration and reliable performance over six years. (16 reviews) - Users value the **comprehensive SDKs and APIs** from Plivo, enhancing integration and communication capabilities seamlessly. (16 reviews) - Users appreciate the **easy integrations** of Plivo, finding it seamless and user-friendly for their applications. (15 reviews) - Easy Setup (13 reviews) - Reliability (13 reviews) - Affordable (11 reviews) **What users dislike:** - Users face **poor customer support** with unprofessional communication and minimal assistance in resolving critical issues. (12 reviews) - Users find Plivo to be **expensive** , with pricing inconsistent and potentially higher compared to competitors. (6 reviews) - Users feel that Plivo has **limited features** , lacking advanced tools and integrations compared to competitors. (6 reviews) - Users experience **messaging issues** with Plivo, including slow support and problems with SMS log retrieval. (6 reviews) - Users find the **interface un-intuitive** , complicating the overall experience and hindering effective use of the platform. (6 reviews) - Users report **call issues** with Plivo, facing inconsistent service and disruptions that affect communication reliability. (5 reviews) - Limited Functionality (5 reviews) - Not User-Friendly (5 reviews) - Poor Interface Design (5 reviews) - Difficult Setup (4 reviews) ## Plivo Reviews ### 1. Automation Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Matt L. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2021 **What do you like best about Plivo?** "PHLO's" are brilliant, as simple as you require or go in-depth to really start moving data around. **What do you dislike about Plivo?** Touchwood, we have had no issues so far using Plivo. **What problems is Plivo solving and how is that benefiting you?** As a company, we may not use Plivo in its traditional sense. Currenlty we are only taking advantcge of the SMS features. What Plivo enables us to do, is compound multiple 2FA notifications into a webhook, which was really easy to setup. ### 2. Constant improvements have kept Plivo a cutting-edge competitor and essential tool to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2020 **What do you like best about Plivo?** As Plivo has grown and become a more fully featured platform over the years, it has maintained an API that is easy to use and inviting to first time users. While scaling from a company designed to handle smaller and individual customers to a service that is capable of providing infrastructure to larger corporate customers, it has kept a simple authentication system for the API that does not discourage casual users or those simply interested in testing Plivo's services and maintained a large number of "starter libraries" that demonstrate basic usage in multiple languages as well as documenting other ways to access the API. Its documentation is clear, concise, useful, and complete, a useful reference every time I dive back into using the product. **What do you dislike about Plivo?** There's very little that I wish I could change about Plivo's service, but their logs extend only a short distance into the past and I would appreciate it if a more complete or comprehensive record was available for review. **What problems is Plivo solving and how is that benefiting you?** I have used Plivo largely for personal, one-off projects, for example notifying myself of movement on a homemade security camera or communicating with a simple personal assistant system. The speed of creating a viable workflow using Plivo makes it ideal for hacking around on projects and prototyping ideas, as do their intuitive console and debugging tools. ### 3. Overall pleased with service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2020 **What do you like best about Plivo?** The main reason I switched to Plivo was the customer service and better value on SMS/MMS messaging. Previously I was using a well-known competitor and though the up-time and availability was excellent, there was an incident where hundreds of our customers received multiple copies of the same message and in some cases messages intended for other recipients. When I brought the issue up to technical support they were unable to find the cause and after weeks of back-and-forth and debugging I finally gave up. To make matters worse, our account was still charged for the messages that were sent in error. It was at that point that I looked for an alternative solution that would provide better reliability and better support to help diagnose and prevent these types of things from happening again. I found Plivo and after consulting with technical staff before engaging to confirm that such an event would be highly unlikely to happen in the first place and the logging/safe guards they say they have in place was enough to convince me to switch. A secondary factor is the price per message is approximately 20% less expensive than the previous provider. So far our system has been using the service with no issues or interruptions and support have been quick to respond to questions. **What do you dislike about Plivo?** We only use the SMS/MMS services so I can only speak to those, my only dislike is the limit of how many outgoing messages can be sent per second, on large batches if can sometimes take minutes to complete. It's not a major issue, but it is a downside. Hopefully larger throughput bandwidth will be available in future, or perhaps the ability to send messages in parallel from different services. Other than that I don't have any real negative feedback so far. **What problems is Plivo solving and how is that benefiting you?** Customer messaging on mobile devices. The benefits are dependability and value. ### 4. Excellent Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2020 **What do you like best about Plivo?** Quality and customer service are amazing with Plivo. I enjoy stress free support anytime it is needed. We are using Plivo for sending alerts and notifications all over the globe. This is being used to send important info using Voice Calls. And it is beneficial and easy to integrate. This plays a vital role for us to provide services to our customers and users on the organization level. And it supports is also good so far. **What do you dislike about Plivo?** nothing to dislike from this company. All they offer is great. it is good to use Plivo, as per the pricing and ease of integration. Twilio has a difficult pattern for business developers and could be understood only by a developer. **Recommendations to others considering Plivo:** We are using Plivo for sending alerts and notifications all over the globe. This is being used to send important info using Voice Calls. And it is beneficial and easy to integrate. This plays a vital role for us to provide services to our customers and users on the organization level. And it supports is also good so far. **What problems is Plivo solving and how is that benefiting you?** I never really ran into a problem with Plivo. Plivo has proper delivery reports as compared to Twilio. Using Plivo has helped us grow efficiently and in a good manner. ### 5. Easily add SMS and Voice API integration without breaking your wallet **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2020 **What do you like best about Plivo?** I was able to integrate SMS and Voice API easily and quickly in my multiple websites. They have great documentation and sample codes to get you started. What I'm most impressed about them is the reliability of their services and such low price. I initially looked into Twilio but their pricing was too high for me but I'm glad I found plivo because their APIs are comprehensive and very stable. I'm currently developing more websites that can leverage SMS and Voice APIs and you can do so many creative and more secure things when SMS and/or Voice automation is added. **What do you dislike about Plivo?** So far, I didn't have any problem with their services. It would be great if they had a simulation mode where SMS and Voice calls are not actually made but logged on their dashboards just for testing purposes during development so that you don't have to actually use your credit/money during development/testing phase. This is something that they can add in the future but this is not a deal breaker for me. **Recommendations to others considering Plivo:** They provide rock solid API services for your SMS and Voice automation needs. You really can't go wrong with their services, especially at their price offering points. Take look at their comprehensive documentation and API references. **What problems is Plivo solving and how is that benefiting you?** I use plivo's SMS API to verify user's mobile phone number ownership by texting 5 digit verification code to their mobile number that they are signing up with. I also use the Voice API to verify ownership of the customer's business phone number by calling the business phone number with a 5 digit verification code via automated voice! Very easy to integrate and add to any website. All my websites are on PHP with Laravel framework. ### 6. This is the one of the best tool that i was able to use and utilize the messaging capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2021 **What do you like best about Plivo?** Ease of use and excellent API capability of plivo. I have used other tools to do a similar task, but I found Plivo is best suited for my requirements. **What do you dislike about Plivo?** I would like to get updates quarterly on the new capabilities of Plivo, I do not get any updates from them **What problems is Plivo solving and how is that benefiting you?** Integrating to my apps and sending messages to my huge community of users ### 7. Plivo - big cost savings, very reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2021 **What do you like best about Plivo?** Cost and documentation are excellent, easy to port numbers over. **What do you dislike about Plivo?** I would like to see SMS support on the zentrunk SIP platform. **Recommendations to others considering Plivo:** Plivo has great usage-based pricing and is easy to set up with most PBX's (documentation is available and up to date for most PBX solutions). **What problems is Plivo solving and how is that benefiting you?** Switching from trunk PRI to Plivo for SIP as a cost-saving measure ### 8. Perfect for my IoT Project At Home **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2020 **What do you like best about Plivo?** I think one of the best things about Plivo is that they are very easy to implement. I have set up various IoT devices around my house that can look for basic problems (ex. sump pump overflow). Plivo is an easy way for me to be able to send messages/call me if these sensors detect something that is very suspect and requires my immediate attention. I utilized them in Python, and the API implementation barely took 20 minutes for me to do and the process was very well documented and easy to code. I like how Plivo customer service was also very ready to answer any questions that I may had when I asked them about pricing. Overall, a no-nonsense company that has great application uses for people like me that are trying to develop basic IoT applications at home ! **What do you dislike about Plivo?** I think the only thing is that Plivo can get a little expensive sometimes, but other than that it's a great service! **What problems is Plivo solving and how is that benefiting you?** My first solution was to use this as a sump pump overflow detector. I have had multiple problems in the past where it rains heavily overnight and my sump pump in my basement overflows and costs hundreds of dollars in damages and/or cleanup. This was a cheap, easy way for me to get woken up in the middle of the night should a similar problem arise. ### 9. Plivo has been reliable through out or implementation so it is an easy recommend **Rating:** 5.0/5.0 stars **Reviewed by:** kaleab t. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2021 **What do you like best about Plivo?** Ability to use dynamic sender ID per a single account **What do you dislike about Plivo?** The fact that plivo representative doesn't exist in our country of operation in Ethiopia. **Recommendations to others considering Plivo:** IF you are looking for a simple and robust SMS API both for international or local use, Plivo is by far the most affordable and reliable choice. **What problems is Plivo solving and how is that benefiting you?** User notifications and phone number confirmations ### 10. Been using it for over 4 years! **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff O. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2020 **What do you like best about Plivo?** The customer service is fantastic. Back at the beginning when I didn't know anything, they were very FAST with replies pointing me in the right direction and even showing me screenshots and backup places to get the answers. **What do you dislike about Plivo?** At the beginning, I was confused about the different options. It was confusing to me. **Recommendations to others considering Plivo:** jump on in and give it a try, you won't be sorry you did. You will more than likely stay for years! It's always getting better. **What problems is Plivo solving and how is that benefiting you?** Call forwarding from multiple lines and IVR options are great for using different phone lines to run with different promotions. With a whisper mode, it's very easy when our team picks up the phone to know exactly which ad or campaign the call is coming from to reach us. ### 11. Plivo is great **Rating:** 5.0/5.0 stars **Reviewed by:** Andrei V. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2020 **What do you like best about Plivo?** The flexibility of the API/technology Availability of SDKs on multiple platforms **What do you dislike about Plivo?** The account creation process is very difficult. I have a client, based in the US, who is making a life-saving application for the US market, has a brand new company, but he could NOT create an account with PLIVO and they gave him NO reason why. :( **Recommendations to others considering Plivo:** Creating an account was the most difficult process ... the rest is easy technically **What problems is Plivo solving and how is that benefiting you?** Plivo is the solution to any programmatic telephony challenge. The API is very straightforward and they have SDKs for literally any platform. ### 12. Plivo integrates with our database software **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly M. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2020 **What do you like best about Plivo?** Plivo text messaging integrates perfectly with our JackRabbit Class software. We are able to stay in communication with our clients regarding last minute schedule changes and safety announcements. **What do you dislike about Plivo?** Plivo does take time to set up since you have to have client and employee permission to use. **Recommendations to others considering Plivo:** Plivo will help you send automatic mass text messages to your clients. Invest time in collecting clients' permission by launching a campaign letting them know prior to 1st use. Have all of your clients agree to text messaging prior to launching Plivo. **What problems is Plivo solving and how is that benefiting you?** Last minute communication of schedule changes and safety announcements are easily solved with Plivo text messages. This is helping our communication with clients. ### 13. Reliable, well documented, and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Tim R. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2020 **What do you like best about Plivo?** I started building a service which needed transactional SMS notifications in 2018. I was considering a number of services but chose Plivo based on the clarity of their documentation. **What do you dislike about Plivo?** I'm not a fan of the "top up" account methodology, I would rather be invoiced for usage in arrears. **What problems is Plivo solving and how is that benefiting you?** Not all users want SMS notifications but it is a feature that is appreciated by those that do. The service is reliable and I've yet to have a problem with downtime or delays with delivery. ### 14. Excellent features | Easy to integrate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2021 **What do you like best about Plivo?** The documentation was pretty straight forward. Quite easy to integerate **What do you dislike about Plivo?** Improvements needed in the front end javascript sdk. Had issues when only one system was able to place SIP calls **What problems is Plivo solving and how is that benefiting you?** Quite easy to integrate and affordable compared to other telephone providers ### 15. Plivo is great for smaller businesses with the startup friendly pricing! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2021 **What do you like best about Plivo?** No minimums and free incoming SMS. You can't beat it. **What do you dislike about Plivo?** Nothing! We moved over to Plivo from bandwitdth when they did their pricing changes and haven't had any issues. **What problems is Plivo solving and how is that benefiting you?** Primarily 2FA logins across hundreds of employees. Being able to centralize that system and deliver a code to the employee that is requesting it is fantastic. ### 16. Easily Build Interactive Voice/SMS Services **Rating:** 5.0/5.0 stars **Reviewed by:** Adam O. | Pastor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2020 **What do you like best about Plivo?** The fact that it was easy and inexpensive to get setup with Plivo. In a very short time, I was able to build a system to allow members of the public to submit voice messages and SMS prayer requests to a church, which can be reviewed in real-time via a web app and incorporated into the church livestream via OBS. What would have been a massive undertaking was straightforward with Plivo, with solid docs and plenty of helpful examples. **What do you dislike about Plivo?** I have not experienced any downsides to using Plivo. **What problems is Plivo solving and how is that benefiting you?** Allowing folk to interact with a real-time livestream through familiar technology, and WITHOUT opening up a 'chat' for random punters to post garbage. ### 17. Wonderful help! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2021 **What do you like best about Plivo?** ease of use and user-friendly interface. **What do you dislike about Plivo?** Price of SMS in some country could be less **Recommendations to others considering Plivo:** Very good tool. It has made it very easy for us to manage our appointments. SMS prices to some destinations could be lower. **What problems is Plivo solving and how is that benefiting you?** sending text messages to customers for appointment reminders ### 18. Plivo X years **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2020 **What do you like best about Plivo?** Pricing structure. Straight forward pricing and best of all, the lowest for business grade providers. Support is responsive and knowledgable. **What do you dislike about Plivo?** Not much. New SMS number search interface can be improved. They should consider supporting more audio codecs like opus. **Recommendations to others considering Plivo:** From a pure black box perspective, as an SMS delivery agent or VOIP termination service, Plivo stands out as the best in class, not to mention its highly competitive pricing. **What problems is Plivo solving and how is that benefiting you?** We no longer have to worry about SMS delivery reliability or VOIP quality. For SMS, Plivo always delivers when delivery is available. Messages are never lost and if a delivery failure occurs downstream, they notify us via their API with the reason. The logs on their site are detailed and invaluable. Rarely there is an unknown downstream data/delivery problem, and Plivo support figures it out quickly. This has only happened to me when sending SMS messages to a couple of countries in Africa and it turned out each time to be a local carrier issue, which Plivo's engineers worked with these carriers and soon enough the messages were flowing. We have used many VOIP providers over the last 20 years and when Plivo added support for Asterisk, we waded in slowly. It has been 2 years since we switched over our main lines. We still keep other providers for redundancy, but truthfully we don't see any traffic going out those trunks! Well, Plivo's VOIP service is simply the best we have worked with, 100% reliable, no downtime and once again, the most reasonably priced, with 6 second billing intervals. ### 19. Easy to integrate to our platform **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin L. | Enterprise (> 1000 emp.) **Reviewed Date:** November 02, 2020 **What do you like best about Plivo?** Clearly documented API allowed me to quickly integrate the Plivo API into our existing platform. I didn't come across anything unclear in the docs which is a huge time saver. **What do you dislike about Plivo?** Like anything else, it'd be great if it was a little cheaper. Honestly, though, it's pretty cheap already and it was a big deal to get approval. **What problems is Plivo solving and how is that benefiting you?** We used Plivo as a new messaging method for our ops platform. We use 2 way SMS to provide basic troubleshooting to deskside technicians and as a method for users to receive password changes. It has improved workflows dramatically as requests can be made in realtime without a computer. ### 20. Full featured, well priced, easy-to use and great to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy K. | Domain Architect - Software Development, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2020 **What do you like best about Plivo?** Plivo is extremely easy-to-use enabling rapid adoption of modern communication mechanisms such as SMS. They have fantastic documentation, well-documented APIs, and pricing is competitive. They are clearly the industry leader in this space. **What do you dislike about Plivo?** A more robust free tier would enable broader reach, experimentation, and proof-of-concepts for potential customers of the platform. **Recommendations to others considering Plivo:** You might find other platforms with slightly lower rates, but you get what you pay for. Plivo is as good as they come in this space. **What problems is Plivo solving and how is that benefiting you?** Plivo enables us to connect with customers via the communication channels they prefer. The service is reliable and robust enabling a variety of uses cases for customer interaction. ### 21. SMS API Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2021 **What do you like best about Plivo?** The ease of use and reliability has been important for our company **What do you dislike about Plivo?** So far, we have not experienced any issues using Plivo **Recommendations to others considering Plivo:** Plivo is our go-to for automated SMS communication. We use Plivo every day to stay connected with our team, and I highly recommend Plivo **What problems is Plivo solving and how is that benefiting you?** We have leveraged Plivo to communicate with our staff on a regular basis ### 22. Plivo Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2021 **What do you like best about Plivo?** API is fairly straightforward and reliable **What do you dislike about Plivo?** Often out of phone numbers for area codes we need **What problems is Plivo solving and how is that benefiting you?** Allows better communication with customers by easily texting people information they need to streamline processes. It cuts down on phone calls since people have the info they need. ### 23. It will get the job done **Rating:** 3.5/5.0 stars **Reviewed by:** Adam G. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2020 **What do you like best about Plivo?** Plivo was easy to get set up, and was competitive in the pricing. We used Plivo over Twilio, which was a very similar SMS service that we needed. **What do you dislike about Plivo?** We didn't like the monthly required payment for owning a phone number. For months we had activity on the service and it would be slowly draining the funds. That being said, the amount is not significantly high so it can still be worth it for you! **Recommendations to others considering Plivo:** Plivo can be a great solution to your needs - while it ended up not being the ideal solution for us, it is a very solid service and you can get a lot of great mileage out of it! **What problems is Plivo solving and how is that benefiting you?** We used Plivo to allow customers to send pun texts to their friends. It was fun to see the reactions from both senders and recipients. ### 24. Solid, reliable, cost-effective solution for SMS communcation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2020 **What do you like best about Plivo?** Plivo's SDKs, documentation, logs and message status reports make it easy to build a robust solution that provides the necessary feedback to our customers. Platform is very stable and reliably meets its performance and latency targets. Billing is transparent and provides enough information to assist in cost control. **What do you dislike about Plivo?** There are gaps in carrier coverage for carriers outside of the United States. The sub-account functionality to segregate numbers is very limited. A more robust access management model and support for sandboxing sub-accounts would make it easier to manage our use of Plivo across multiple environments. Some of these opt-in and opt-out message intents (e.g. "Yes" to opt-in) can be ambiguous. **Recommendations to others considering Plivo:** It is easy to setup a trial account with a small credit balance for purchasing phone numbers and testing out all of the functionality. **What problems is Plivo solving and how is that benefiting you?** We build a platform for our customers to communicate with their customers. ### 25. Great product, but not in New Zealand **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2020 **What do you like best about Plivo?** The platform and the API are both great to work with - I was registered, topped up, and sending messages through the API in a matter of minutes. The API libraries in PHP were great, so even setting up webhooks to record sending status etc. was simple. We have used Plivo for several customers in the past, and always found it straightforward to work with. When I did have issues their support were great - a quick email and they refunded the unused monies I'd topped up the account with and was unable to use. **What do you dislike about Plivo?** Using this to send to New Zealand isn't feasible. Sending from a US number makes messages arrive in New Zealand through a shared shortcode. However, the telcos have heavy spam filtering on these shared shortcodes as they're commonly used by spammers. As a result, I was only getting about 20% of messages arriving. The other 80% still showed as sent in the console, so they were silently failing. This is a common issue across Plivo and competitors. If you're sending just within the US (or presumably other countries) this doesn't apply. **Recommendations to others considering Plivo:** Go ahead if you're only sending within the USA. Don't use (or don't solely use) if you need to send to NZ. **What problems is Plivo solving and how is that benefiting you?** The problem we were looking to solve was to rapidly stand up a platform to deliver bulk SMS for a client. We initially achieved this, having the platform up and running, and integrated into Plivo in a matter of hours. Due to the reliability issue we were unable to continue using Plivo. If it had worked it would've been much more cost-effective than the alternatives. ### 26. Solid service, but sales reps are aggressive **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2020 **What do you like best about Plivo?** Plivo is a service we've used for a while and they have been a solid service for us. Unlike other providers that go down frequently, we've found Plivo's uptime is better than most. **What do you dislike about Plivo?** I dislike that contacting them for support is trying - email is all they offer. No slack channel or phone support. We also found their sales reps to be very aggressive, despite us expressing what we needed or were looking for. **Recommendations to others considering Plivo:** They are a reasonably priced service with more uptime than most. However, be sure you look around for pricing before committing as they tried to lock us into a contract with worse pricing than we had with them without a contract. Didn't make sense to us, so be cautious before jumping into a contract. **What problems is Plivo solving and how is that benefiting you?** We're using Plivo to support our calling and texting needs for our application. The benefit has been lower cost than other providers (like Twilio) . ### 27. Great SMS service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2021 **What do you like best about Plivo?** Inexpensive, reliable, it's been a great addition to our team's dev tools **What do you dislike about Plivo?** UI could use some improvements, but the new version is much much better **What problems is Plivo solving and how is that benefiting you?** We use the sms/voice apis for our applications in real estate tech ### 28. Dependable messaging! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Performing Arts | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2021 **What do you like best about Plivo?** I like being able to send messages on short notice and know that Plivo will get the word out quickly and effortlessly. **What do you dislike about Plivo?** I don't always know what my account balance is, but trust that the account is handled effectively. **What problems is Plivo solving and how is that benefiting you?** Plivo gives us the flexibility to supplement or replace traditional emailing communications. ### 29. Plivo Review **Rating:** 5.0/5.0 stars **Reviewed by:** Elyse E. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2020 **What do you like best about Plivo?** I really like the cost and flexibility of the service. It allows me to provide SMS & MMS options to clients for a flexible cost. It's also very easily integratabtle. **What do you dislike about Plivo?** I wish there was a phone customer service option. I also wish I was able to divide payments amongst sub-accounts. **Recommendations to others considering Plivo:** When looking for a service such as what Plivo offers, take into consideration the cost options and services offered to you. Plivo offers robust communicative services like SMS and MMS options at a competitive price. **What problems is Plivo solving and how is that benefiting you?** Plivo allows me to provide my clients with communication services via sms and mms. This addition has improved the communicative services of my platform, further setting me a part from my competition within my industry. ### 30. A Highly Functional Service At A Great Value **Rating:** 4.5/5.0 stars **Reviewed by:** Colin M. | Chatbot Solutions Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2020 **What do you like best about Plivo?** Plivo beats competitors on price, which is its main draw, but I’ve also found their customer service to be solid, knowledgeable and informative when needed (like figuring out the reasons behind text messages being accidentally blacklisted by carriers). **What do you dislike about Plivo?** Their web interface. It’s not mobile friendly and takes a bit of time to learn how to navigate to find what you want. **Recommendations to others considering Plivo:** Use them with confidence. Navigate the site from your computer not your phone. Enjoy your savings vs. competitors. **What problems is Plivo solving and how is that benefiting you?** I have an award-winning Alexa skill based on messaging, and Plivo has been powering it reliably since day 1. I also created proxy phone numbers using Plivo that let me have a local phone number for jobs I applied for in the Northeast and Bay Area. ### 31. Plivo was exactly what we needed for our small business **Rating:** 4.5/5.0 stars **Reviewed by:** Rob H. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2020 **What do you like best about Plivo?** Plivo's integration with Zapier made it easy to create a customized alert process! **What do you dislike about Plivo?** I wouldn't say I "dislike" anything about Plivo. The reality is there's a TON more features and capability than we currently require, so we're using a tiny portion of what's available. In previous jobs, I would have loved to use Plivo to create auto-attendant and menu systems. **What problems is Plivo solving and how is that benefiting you?** Workers at our retail stores need to be alerted when they need to take action, based on receiving emails. But they can't be monitoring email while on the sales floor. Getting a phone call with a customized voice message allows us to provide superior and prompt customer service. ### 32. Its Very easy to setup in my Voice Web application, Plivo gives me good service thank Plivo **Rating:** 5.0/5.0 stars **Reviewed by:** Swapnil P. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2021 **What do you like best about Plivo?** Voice API is very nice , recording feature is very good **What do you dislike about Plivo?** first i am trying using core PHP but its available in only php framework(LARAVEL) so please give a support to core technology. and also please available other sources for learning plivo api . because now only documentation available . and its not good understaning for fresher **Recommendations to others considering Plivo:** Its very nice service. i have already recommended to small startup for createing OTP Service using SMS API in Our products **What problems is Plivo solving and how is that benefiting you?** I am creating Auto Dialer and its gives very good for my Dialer. ### 33. Pilvo makes SMS it easy at a fair price! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2021 **What do you like best about Plivo?** I like the backend of the website. Everything is easy to find and very easy to understand. **What do you dislike about Plivo?** I have not found anything we dislike yet. **Recommendations to others considering Plivo:** Pilvo is very easy to use and an economical service. **What problems is Plivo solving and how is that benefiting you?** We are having great communication with our customers using SMS, which is expected in this day and age. ### 34. Simple, stable and rich service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2021 **What do you like best about Plivo?** Very simple and documents API for rich text and voice services **What do you dislike about Plivo?** No WhatsApp support on this service so we need to use other services for that **What problems is Plivo solving and how is that benefiting you?** We are sending text message and sometimes using the IVR feature mostly for demos ### 35. Quick and Easy to integrate Voice call in your product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2021 **What do you like best about Plivo?** The integration was quite fast. We were able to integrate and go live within 8 hours. **What do you dislike about Plivo?** Documentation was a bit confusing and could be made easier to navigate **What problems is Plivo solving and how is that benefiting you?** We were trying to make automated voice calls to our customers to deliver information like OTP to login into our product, transacting on cards etc. ### 36. Easy to use, Simple Tools and Works every time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2020 **What do you like best about Plivo?** We are ramping up a project that will send about 3,000 text messages per day. It's a huge project so it was nice to find an easy to use SMS gateway that is cost effective and works every time. They provided pre-built libraries and access to their Repo - we had to rebuild from the repo because of .net version dependencies, but we also like having access to the code for logging any errors. **What do you dislike about Plivo?** I don't have any complaints about the customer service or the gateway. **Recommendations to others considering Plivo:** Give it a try. It's easy to set up. If you are using the .net libraries skip their pre-built and go straight to the GitHub so you can update the .net library. **What problems is Plivo solving and how is that benefiting you?** Our project will be sending 3,000 text message from several hundred locations and this centralized API was easy to build, inexpensive, and easy to understand the pricing. ### 37. Easy to use for our applications **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2021 **What do you like best about Plivo?** Plivo has an intuitive interface and is easy to create telephony applications. Extremely reasonable pricing and no upfront minimums. **What do you dislike about Plivo?** We're happy with Plivo. There is nothing specifically that we dislike. **What problems is Plivo solving and how is that benefiting you?** We have built several different customer text and response systems. We have also built an app that converts SMS messages to emails. ### 38. Very easy to use solution for sending texts without requiring my own infrastructure or know-how **Rating:** 4.5/5.0 stars **Reviewed by:** Sean W. | Chief Troublemaker, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2020 **What do you like best about Plivo?** We were able to put together a solution to send out text messages from our solution (created in Microsoft Flow/PowerAutomate) using Plivo. After a brief review of services out there, Plivo came to the top of the list and we haven't looked back. **What do you dislike about Plivo?** Ideally not having to pay for text messages would be great in a perfect world but having set up dedicated systems for this in the past, you need to pay something for this simplified ability to just get work done. **What problems is Plivo solving and how is that benefiting you?** Programmatic solutions for sending texts from various internal systems using cloud technologies and workflows. ### 39. Simple and straightforward, great for a new project **Rating:** 4.0/5.0 stars **Reviewed by:** Zachary L. | Creator / Side Project, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2020 **What do you like best about Plivo?** The initial free credits, super easy and quick set up to get messages sent from a NodeJS (or other language) back end. **What do you dislike about Plivo?** I didn't really have any issues, but it seemed like some of the other providers can provide multi-channel solutions where (as far as I know) Plivo was mostly focused on SMS, etc. **Recommendations to others considering Plivo:** Do your research, pick the solution that works for your needs now and in the future. Plivo was great for us for our small PoC app. **What problems is Plivo solving and how is that benefiting you?** I used Plivo to add in a MFA system via SMS for a proof of concept app that was for a startup idea. Unfortunately the idea wasn't successful, but the MFA worked like a charm. ### 40. Great and scalable communication system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2021 **What do you like best about Plivo?** We use it as our SMS engine integrated with Zoho CRM. It is very reliable, good value for money and once installed very easy to use. **What do you dislike about Plivo?** The installation is not very easy for novices, however there is pleanty of documentation available and if you have some tech capabiities you can easily manage. **What problems is Plivo solving and how is that benefiting you?** We had a need for a reliable yet inexpensive single and bulk SMS solution to be integrated with our back office system. Plivo had the best solution for us. ### 41. Quality call and chat service at reasonable cost **Rating:** 4.5/5.0 stars **Reviewed by:** Kul S. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2021 **What do you like best about Plivo?** The service works well at a price less expensive than Twilio and Nexmo. **What do you dislike about Plivo?** It does offer fewer features than Twilio if seeking looking for all the bells and whistles. But the core offering is excellent. **What problems is Plivo solving and how is that benefiting you?** Implementing calls and chats as a service. Benefits is major time savings than doing ourselves. ### 42. Works fine sometime. **Rating:** 0.0/5.0 stars **Reviewed by:** Jay K. | VP, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2021 **What do you like best about Plivo?** It's easy to setup and easy to use and buy numbers. **What do you dislike about Plivo?** Customer service and support team is not that great. **What problems is Plivo solving and how is that benefiting you?** Sending reminder to customers. ### 43. Complete phone system for developers and integrators **Rating:** 3.5/5.0 stars **Reviewed by:** Charlie C. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2020 **What do you like best about Plivo?** Very robust API for building your own phone tree and even AI decision-making based on client data. For example, when a VIP client calls, they get directed to the support hotline, instead of customer service to make an appointment. Includes SIP so you can use Bria or bring your own SIP phones. **What do you dislike about Plivo?** Learning curve for the API. Expect to spend a fair amount of development time getting set up. When I started with them the API was the only way to do it but they now have a GUI IVR creation called PHLO but I haven't tried it yet. **What problems is Plivo solving and how is that benefiting you?** We have integrated Plivo with our CRM and back-office system. This allows us to do intelligent call handling based on the caller ID of the caller and also database record creation for every call in and out. Any time a call is made or received, the staff member already has a phone call item in the CRM, which they can write call summary notes to and then convert or attach to a support ticket etc... Having this complete contact history is extremely useful for conflict resolution, billing, analyzing staff time efficiency, etc... We also have SMS integrated so our team can send and receive SMS with clients right from our dashboard. ### 44. Plivo has been solid for all our voice/sms needs; the product/service/support - no complaints! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2020 **What do you like best about Plivo?** It just works! I mean, we have a relatively simple voice/sms use case, and it's worked great, as expected, as hoped... While I can see we have only scratched the surface on all the features/functionalities and use cases we could be exploring, that's on us that we haven't done more with their tech... but no problems and no complaints with what we've been doing with them! **What do you dislike about Plivo?** Why is this a required field? We need to write something we dislike?? Ok, um... I'm not sure if they're working on this or not, but as far as I know they have yet to invent time-travel. **What problems is Plivo solving and how is that benefiting you?** Our use cases are relatively simple voice/sms... I really don't want to jinx this by putting it in writing, but the big benefit to us was some cost-savings over [their primary competitor? do we say the name? in a review or is that taboo?], particularly related to SMS. ### 45. For advanced applications it is great! Not the best for a small PBX **Rating:** 2.5/5.0 stars **Reviewed by:** Ben W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2020 **What do you like best about Plivo?** I like the pricing transparency and modern UI **What do you dislike about Plivo?** I dislike that Plivo does not have a efax sending service nor does it have SMS support with 3CX. **Recommendations to others considering Plivo:** Plivo is great and I like the UI better than other providers. If they offered even a basic fax service it would be a no brainer and I would highly recommend them for everything VOIP **What problems is Plivo solving and how is that benefiting you?** I am solving the problem of low usage customers paying very little cost. I like that my customers can pay for only what they need. Plivo support has helped along the way. ### 46. Awesome API docs and Affordable rates **Rating:** 5.0/5.0 stars **Reviewed by:** Bruno L. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2021 **What do you like best about Plivo?** - Very well designed APIs and Plug n' Play SDKs for many programming languages - Responsive and knowledgeable Technical support - Affordable rates **What do you dislike about Plivo?** - Pricing is kind of tricky to understand, as some operators charge additional fees on the top of Plivo fees - Plivo is not yet implementing 100% of the features required by operators (such as the ability to unsubscribe) **Recommendations to others considering Plivo:** Create an account and start using their SDK which is plug n' play **What problems is Plivo solving and how is that benefiting you?** - Sending and receiving text messages via Plivo's API ### 47. Amazing SMS Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2020 **What do you like best about Plivo?** Plivo has really good reliability and for those rare cases when a message doesn't send through successfully, you're able to find out why and address it. They also have a great dashboard for viewing analytics of how your SMS messages are sending. **What do you dislike about Plivo?** It takes some time to learn their platform but it's not bad. Once you get it, it's pretty easy. Definitely click around the dashboard so you know where things are at. **What problems is Plivo solving and how is that benefiting you?** We are using Plivo to send SMS and MMS messages. It helps us send a lot of messages to our users. SMS are seen much more often than emails so we see a higher conversion rate. I definitely recommend Plivo if you are looking for a reliable SMS service. ### 48. Good service, lower cost **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2021 **What do you like best about Plivo?** Lower cost than Twilio. Their support is more responsve, too. **What do you dislike about Plivo?** No dislikes, we're pretty happy after many year swith Plivo. **What problems is Plivo solving and how is that benefiting you?** We use Plivo for an IVR time-and-attendance application, and for automated outgoing SMS messages. ### 49. Plivo works great! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2021 **What do you like best about Plivo?** I like the simple dashboards stats that show our SMS usage. It's very useful to see visually where our members are, via the SMA destinations map. **What do you dislike about Plivo?** I had to transfer ownership of our account, which was challenging, but I totally understand the security reasons why this is not easy to do. It eventually worked, securely. **Recommendations to others considering Plivo:** Definitely works well! **What problems is Plivo solving and how is that benefiting you?** We are securely validating new memberships to our site. Plivo SMS allows us to prevent bots from registering. ### 50. Plivo makes connecting to our customers with ease **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2020 **What do you like best about Plivo?** Plivo has a wide range of API's that allow us to integrate our service desk to send messages to customers when their order is ready to be picked up by clicking one button, it also allows for Alphanumeric sender IDs, which allow us to keep our branding all the way till the customer receives an SMS. **What do you dislike about Plivo?** There really isn't anything to dislike, it has all the features we need and is super fast, even with our integrations implemented. **What problems is Plivo solving and how is that benefiting you?** We are using Plivo for 2 main reasons, one is to receive these MFA codes to one dashboard where staff can log in and obtain the code from one place, preventing other users running around find what mobile an account is linked to. It is also saving time with our service desk to send messages with a click of a button, which sends a template with variables based on each individual customer. ## Plivo Discussions - [Do you think that soon Plivo could offer integration with WhatsApp?](https://www.g2.com/discussions/32048-do-you-think-that-soon-plivo-could-offer-integration-with-whatsapp) - 1 comment, 2 upvotes - [How has your experience with Plivo, or its competitors, been?](https://www.g2.com/discussions/how-has-your-experience-with-plivo-or-its-competitors-been) - 1 comment, 1 upvote - [When will Plivo integrate RCS?](https://www.g2.com/discussions/when-will-plivo-integrate-rcs) - 1 comment, 1 upvote - [Has anyone used Plivo to create Voice to Voice communication from browser to browser?](https://www.g2.com/discussions/37744-has-anyone-used-plivo-to-create-voice-to-voice-communication-from-browser-to-browser) - 1 comment, 1 upvote - [If there is a way, how do I locate a call recording by telephone number?](https://www.g2.com/discussions/34394-if-there-is-a-way-how-do-i-locate-a-call-recording-by-telephone-number) - 1 comment, 1 upvote - [View Plivo pricing details and edition comparison](https://www.g2.com/products/plivo/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-08-08+10%3A34%3A25+-0500&secure%5Bsession_id%5D=2e869073-12bd-450e-98c3-172af149dec6&secure%5Btoken%5D=e279ca4f1a3a7acdfe72acb85ba606972afbf24cc8031de08234cbc0479dd883&format=llm_user) ## Plivo Integrations - [Aavaz](https://www.g2.com/products/aavaz/reviews) - [Cal.com](https://www.g2.com/products/cal-com/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [Deepgram](https://www.g2.com/products/deepgram/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - [ElevenLabs](https://www.g2.com/products/elevenlabsio/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Linear](https://www.g2.com/products/linear/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [Openai](https://www.g2.com/products/openai/reviews) - [Perplexity](https://www.g2.com/products/perplexity/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SerpApi](https://www.g2.com/products/serpapi-serpapi/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [xAI](https://www.g2.com/products/xai/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Plivo Features **Additional Functionality** - Automated Responses - Chat/Messaging - Generative AI - Call Recording - Activity Dashboard - Sentiment Analysis - Communication Management - Real-Time Reporting - SMS Messaging - Interaction Tracking - Audio/Video Conferencing - Call Monitoring - Customizable Branding - Call Routing - Contact Management - Voice Mail - Multi-Language - Two-Way Audio & Video - Real-Time Updates - Chat Transcript - Reporting/Analytics - Live Chat - Caller ID - IVR - Real-Time Monitoring - SMS Marketing - File Sharing - Fax Management - API - AI Copilot - Chatbot - Mobile Access **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Fraud Detection - PCI Compliance - Application Management - Audit Management - Single Sign On - Secure Data Storage - SSL Security - Privileged Account Management - Reporting & Statistics - Two-Factor Authentication - Member Accounts - HIPAA Compliant - AI Copilot - Self-Service Access Request - User Provisioning - Audit Trail - Third-Party Integrations - Real-Time Notifications - Active Directory Integration - Authentication - Compliance Management - Workflow Management - Access Controls/Permissions - Access Management - Secure Login - Customizable Branding - Real-Time Monitoring - Security Auditing - Policy Management - Data Synchronization - Collaboration Tools - API - Unified Directory - Multi-Factor Authentication - Biometrics - Activity Dashboard - Generative AI - Credential Management - Event Logs - Real-Time Analytics - Password Management - Access Certification - Self Service Portal - Mobile Access **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Authentication type** - SMS-Based - Voice-Based Telephony - Knowledge-Based Authentication - Two-Factor Authentication - Mobile Authentication **Messenger** - Sequencing - AI - Video Chat - Customization Interface - Generative AI **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - MMS Marketing - Personalization - Transactional SMS - Link Shortening - SMS Messaging - Scheduled Messaging - Chat/Messaging - 2-Way Messaging **Channels** - Multi-Channel Coverage - Open Listening **Functionality** - Ease Of Integration - API Call Speed - Unified Communications - Alerts/Notifications - Computer Telephony Integration - Multi-Channel Communication **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - AI Text Generation - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Generation **Platform Basics - Phone Verification** - Accuracy - Scalability - Security Measures - Reliable Delivery - Customizable Workflows **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection - Natural Language Processing - Simulation and Scenario Generation **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Messaging - RCS Business Messaging** - Personalization - Rich Media - Interactive Messages - Branded Templates - Automation - Conversational RCS - Transactional RCS - Promotional RCS **Analysis** - Multi-Channel Attribution - ROI Tracking - Engagement Tracking - Behavior Tracking - Activity Tracking - Conversion Tracking **Self-Service Experience** - Knowledge Base - Searchable Articles - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Real-Time Notifications - Real-time Consumer-facing Chat **Channels** - Website - Text Message (SMS) - Voice Assistants - Other - Multi-Channel Marketing **Design** - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Support** - Documentation - Professional Support **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Platform** - Live chat - Integrations - Branding - Analytics - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Generative AI** - AI Text Generation - Generative AI **Additional Features - Phone Verification** - Integration Abilities - Compliance with Regulations - Reporting and Analytics **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Security / Verification - RCS Business Messaging** - Verified Sender - Encryption - Authentication **Campaigns** - Proximity Marketing - Bulk SMS - Two-Way Text Messaging - Audience Segmentation - Campaign Segmentation - Drip Campaigns - Multi-Campaign - Email Marketing - Multi-Channel Marketing - Location-Based Marketing - SMS Marketing - Real-Time Notifications **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Analytics - Lead Gathering - Sales Conversion - Customer Service Analytics - Reporting/Analytics **Implementation** - Easy Setup - Mobile SDK - Web SDK **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Generative AI** - AI Text Generation - Generative AI **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation - Generative AI **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Phone Verification** - Autonomous Task Execution **Analytics / Deliverability - RCS Business Messaging** - Read Receipts - Analytics - SMS Fallback **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Credential Management - Active Directory Integration - Activity Dashboard - Remote Access/Control - Compliance Management - Audit Management - Social Sign On - Secure Login - Real-Time Monitoring - API - Access Management - Third-Party Integrations - Event Logs - Role-Based Permissions - Policy Management - Reporting & Statistics - Fraud Detection - Access Controls/Permissions - Member Accounts - Real-Time Notifications - AI Copilot - Generative AI - Customizable Branding - Alerts/Notifications - Secure Data Storage - Single Sign On - Real-Time Analytics - Data Verification - Biometrics - Multiple User Accounts - Workflow Management - Activity Tracking - User Management - Risk Alerts - Self Service Portal - Password Management - Push Notifications - Access Control - Email Alerts - Data Security - Reporting/Analytics - Knowledge Base Management - Monitoring - Multiple Authentication Methods **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Engagement** - Social Promotion **SMS Platform** - Reporting - Marketing Automation - Short Codes - API Integration - QR Codes **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **AI - RCS Business Messaging** - AI **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking **Communication Channels** - Email to Case - Chat/Live Support - Voice - Video Chat **Platform** - Optimization - Internationalization - Social Media Integration - Third-Party Integrations **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Decision Making - Third-Party Integrations - Campaign Planning - Multi-Language **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Decision Making - Campaign Planning **AI Automation - SMS Marketing** - AI SMS **Additional Functionality** - Visual Analytics - Autoresponders - Landing Pages/Web Forms - Campaign Analytics - Reporting & Statistics - Campaign Scheduling - Contact Management - Text-to-Win - CRM - AI Copilot - Data Import/Export - Contextual Targeting - Real-Time Data - Mobile Access - API - Coupons - Customizable Templates - Drag & Drop - A/B Testing - Generative AI - Real-Time Analytics - Campaign Management - Event Triggered Actions - Real-Time Reporting - Contact Database - Customizable Branding - Reminders **AI Content Generation - SMS Marketing** - AI SMS **Additional Functionality** - Campaign Scheduling - Reputation Management - Polls/Voting - Compliance Management - Customer Segmentation - Landing Pages/Web Forms - AI Copilot - API - Text-to-Win - Mobile Coupons - Natural Language Processing - Customizable Templates - Drip Campaigns - Contact Management - Activity Tracking - Communication Management - Reporting/Analytics - Keyword Tracking - Multi-Campaign - Mass Texting - Interaction Tracking - Alerts/Notifications - Consent Management - Engagement Tracking - Open Rate Tracking - Generative AI - Automated Responses - Reporting & Statistics - Templates - Survey Builder - Contact Database - Real-Time Notifications - Customizable Fields - Reminders - Mobile Alerts - Automated Scheduling - Campaign Management - MMS - Event Triggered Actions - Mobile Keywords - Audience Targeting - Activity Dashboard - Template Management - Autoresponders - Survey/Poll Management **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Plivo Alternatives - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,026 reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (459 reviews) - [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) - 4.2/5.0 (368 reviews)