The software is easy to use and intuitive, with a clear layout. It offers various modules and options that allow you to customise the process flow and the fields you use. I also appreciate the ongoing improvements and the addition of new features to the software. We use Payhawk daily as our main P2P system. Customer support is prompt and useful. Review collected by and hosted on G2.com.

There is no option to initiate transfers to bank accounts in the USA, which is a significant limitation for me. I understand this is something the company is looking into. Review collected by and hosted on G2.com.

Payhawk has made day-to-day expense management much more straightforward. I regularly use it to review transactions, upload receipts and provide the information needed for expenses. The interface is clear and intuitive, so it is easy to see what needs attention and complete tasks without unnecessary steps.

I am not closely involved with the integrations, but they have worked reliably from my perspective and have not caused any disruption to my workflow. Performance is generally good, and the platform responds smoothly during regular use.

My experience with Payhawk’s support team has been excellent. Although I was only partly involved in onboarding, the team listened carefully to our requirements and made a genuine effort to guide us through the process and help resolve any issues.

The intelligent data capture is useful when it works and usually extracts information correctly, reducing the amount of manual entry required. However, there is still room for improvement in its consistency, and the extracted details sometimes need to be checked or corrected.

I am not involved in pricing decisions, so I cannot comment directly on cost or ROI. From a user’s perspective, however, the clearer process and reduced administrative effort provide noticeable value. An unexpected benefit has been the improved visibility over outstanding expense tasks, which makes it less likely that receipts or required details are forgotten.

Overall, Payhawk is a well-designed and reliable platform with particularly strong customer support. Improving the consistency of its intelligent data capture would make the experience even better. Review collected by and hosted on G2.com.

Payhawk has a clear and intuitive interface, and its everyday navigation is generally straightforward. However, several important limitations mean that we have had to create workarounds for processes that should be handled within the system.

The purchasing module is particularly limited. Basic features such as line-item numbering, an item-code field, delivery-address selection, and showing the delivery address on the PDF purchase order are missing. The goods received note (GRN) functionality also needs improvement. Users must receipt the entire purchase order rather than individual lines, making partial deliveries difficult to record and understand when reviewing the order later.

Supplier onboarding is similarly limited. The process feels much like submitting another purchase order or expense rather than a dedicated, streamlined onboarding experience.

The expenses module also has reliability issues. Automatic invoice reading does not always start, so files sometimes need to be uploaded again to trigger it. When it works, the extracted information is often broadly correct, but it still requires checking. Split invoicing is another weak point: the full invoice amount is frequently assigned to the first line instead of being distributed correctly. This is especially frustrating when the purchase order and invoice already contain matching numbers of lines and items.

I do not work closely with the integrations, but they appear to function as expected from my perspective. I am also not involved in pricing decisions, so I cannot comment fairly on the cost or overall ROI. In terms of performance, the interface itself generally works smoothly, but the missing functionality and repeated manual corrections reduce the time-saving benefits.

My experience with Payhawk’s support team has been excellent. I was only partly involved in onboarding, but the team listened to our requirements and genuinely tried to help throughout the process. Their responsiveness has been one of the strongest parts of the experience.

Overall, Payhawk has a good foundation, an intuitive interface and strong customer support. However, the purchasing, GRN, supplier-onboarding and invoice-processing features need significant development. At present, the number of limitations and necessary workarounds prevents the platform from being as efficient as it could be. Review collected by and hosted on G2.com.

I like Payhawk's approval process and its ability to create approvals per project. It really helps with the granularity in the analysis of costs and allows me to see if the amounts are within budgets. I also find the initial setup to be easy. Review collected by and hosted on G2.com.

The reporting and reconciliation side of things. It's really hard to reconcile. You would think the report will show spend only and how that affects cash at the end of the period, but there are so many different aspects such as Pending, submitted and approved - And also timing differences. Review collected by and hosted on G2.com.

Quite frankly, our use hasn't changed that much, so we are not reaping the benefits of the new features fully yet. Review collected by and hosted on G2.com.

They did improve quite a lot on the analytics front over the last year or so, so as things stand, there isn't anything that we are missing in terms of functionality. Review collected by and hosted on G2.com.

What I like most about Payhawk is having company expenses, card transactions and supporting documents in one place. It makes spending easier to track across our teams and projects, and gives us better visibility when reviewing and approving costs. Review collected by and hosted on G2.com.

When I need help through the chat, the AI assistant often gives me misleading guidance. I spend 10–15 minutes trying to follow it before being transferred to a human agent. I would prefer a quicker way to reach a person when the AI cannot resolve the issue. Review collected by and hosted on G2.com.

I like Payhawk because it’s an easy way to issue corporate credit cards, and I can control and see all expenses. Document processing and expense reports are easy, and I really appreciate them. I can quickly monitor all employees’ expenses, deposit funds, and increase limits. Compared with regular bank cards, issuing, monitoring, and supplying cards is in our hands, and everything happens extremely quickly. After the company was approved as a customer, setup was fast and easy. When a customer couldn’t see our payments, Payhawk gave us a very adequate answer with details of all the payments that we could share with them. It works excellently for us. Review collected by and hosted on G2.com.

For the moment there are no complaints from our side Review collected by and hosted on G2.com.

I use Payhawk for cards and bills. It's very intuitive and easy to use. I can connect easily with our ERP, Business Central, and manage bills and users with cards in one system. The support is very reactive. One time when we sent funds into our virtual wallet and needed money right away, support did a speed up for us. The initial setup was very easy and fast, and Charley is the best. Review collected by and hosted on G2.com.

I'd like to see more personalised things per employee, like a default dimension for each employee. I'd also like to be able to set up categories. Also we are really waiting for to use Payhawk on Middle East as we have entities on ME too Review collected by and hosted on G2.com.

In terms of expense processing, the most important measure of a good system is how little time needs to be spent on adding a new expense to the system. Say, if I am at a business meeting in a restaurant or a pub and I need to expense the receipts I get from the business, it shouldn’t require more than a few seconds – scanning with a phone camera and perhaps filling out the simplest form possible should be all that I have to have to do. PayHawk provides that.

I’ve always been very happy with their AI & support tools that allow troubleshooting situations such as a double charge – one that has happened to me recently due to the merchant having a rather cumbersome payment processing system that double-charges foreign cards in two different currencies.

On the pricing of the service I cannot say much as it’s procured by our business.

Efficiency of the system seem to be very good, the UI is very snappy, as is the mobile app.

I haven’t yet used many of PayHawk’s integrations, but the main factor for me is being able to add PayHawk’s cards to Apple Wallet, which it integrates with just fine. Review collected by and hosted on G2.com.

I can’t think of anything, frankly. I suppose there are always ideas one can have for new features, such as PayHawk detecting double charges automatically – I noticed one myself, but if I hadn’t, it could have slipped through our attention. But it’s more of a nice-to-have, rather than anything I dislike. Review collected by and hosted on G2.com.

One of the things I like most about Payhawk is how easy it makes expense management. Whenever we use our corporate cards, the transaction automatically appears in the mobile app. We simply take a photo of the receipt, and Payhawk extracts most of the relevant information, so we only need to review and approve it.

The approval workflow has also improved considerably. Managers don't have to wait until the end of the month to approve all the expenses. They can review and approve expenses daily, making the entire process much smoother and reducing unnecessary back-and-forth.

In addition, Payhawk has made our monthly reconciliation process with our ERP much faster and more efficient. The information we receive is also more accurate and reliable, which helps reduce manual work and potential errors. Review collected by and hosted on G2.com.

One area that could be improved is customer support response times. On some occasions, it can take a while to receive a response, particularly when taking US business hours into account. Faster support coverage across different time zones would make the overall experience even better. Review collected by and hosted on G2.com.

What I like most about Payhawk is its ease of use. It allows me to efficiently manage all employee expenses and credit card transactions in one place. I also appreciate the high level of customization, which enables us to adapt the platform to our specific processes and approval workflows. Finally, the integration with our accounting system is extremely convenient, helping us streamline financial operations and reduce manual work. Review collected by and hosted on G2.com.

Its high level of customization can feel a bit overwhelming when you're trying to set up the platform correctly from the start. There are many options and configurations to consider, which can make the initial implementation more complex. However, the Payhawk team provided excellent support throughout the process and helped us build a setup that fits our needs. Review collected by and hosted on G2.com.