Narvar Reviews & Product Details

They're user friendly interface ensures that it's easy to make any basic updates. They have generated a significant increase in revenue from what normally would have been basic transactional and informational emails and website visits. And their customer support team is top notch - willing to stay on and help out with any issues that may arise. Review collected by and hosted on G2.com.

It can take a little time to get set up. It's a complex system with a lot of features, so to ensure you are making the most out of it and capitalizing on everything you can, will take some dedicated time and effort. Review collected by and hosted on G2.com.

I really appreciate how our reps at Narvar have been excellent. They consistently evolve their platforms to better meet company needs, coming up with innovative solutions that make them a great partner. Their ticket reporting system is enhanced, and their solution specialists are quick to resolve issues. They're knowledgeable and always willing to assist. Narvar also helps in creating a better customer experience post-purchase by providing accurate updates to customers, which reduces our WIZMO contacts. The enhanced returns reporting offers great insight into current challenges and timing. I also found that new product offerings are really easy to set up since most of the API calls are already set. Review collected by and hosted on G2.com.

I believe Narvar has had a lot of turnover. We loved working with our prior CSM and Project Specialist. The initial setup was more time-consuming. Review collected by and hosted on G2.com.

Narvar provide for a real-time parcel tracking with communication support for anything related to parcel status and to report for parcel missing. The software interface is easy to navigate, important tools is pinned on the front page. Love how simple their process to integrate with Salesforce Platform to track sales, purchase and return in one place. Quick implementation to connect the application with e-commerce platform like WooCommerce is easy because the API code is already ready. We are using Narvar for everyday parcel tracking operation, paired it with helpful customer support that available for 24/7, Narvar is becoming a complete and dependable parcel tracking and management platform. Review collected by and hosted on G2.com.

Narvar worked well with our parcel tracking and management but many of their tools and features can't be customized for branding. Every changes need to contacting and seek help from their customer support before we can make any adjustment. Review collected by and hosted on G2.com.

Narvar is making parcel tracking and return process for e-commerce business easy and accurate. Using it everyday to process hundreds of order by customer, updating parcel tracker to customer, and investigate parcel status in real-time. Implementation is quite easy and quick, it only takes less than a week to integrate it with our e-commerce platform (Shopify) and most of the technical setup is assisted by their customer support team. Any issue with the tracking and product returning is solved by their customer support team that available 24/7 with several contact medium like live chat, phone, and email support. Review collected by and hosted on G2.com.

The report and analytics table isn't working well with our requirement, trying to customize the data field and matric to be shown on the report is not available. We need a flexible report platform that can show the data instantly, not after several hours after our request. Review collected by and hosted on G2.com.

I like that Narvar is a stable platform used by most carriers, making it easy to onboard new carriers. Its widespread recognition as a tracking event consolidator facilitates and accelerates new launches, helping us obtain shipment events and statuses from day one. Review collected by and hosted on G2.com.

I think Narvar can do a better job mapping each carrier's event to more standardized, industry-wide usable statuses. A lot of the events are not mapped correctly to main parent events like 'Shipped, In-Transit (Manifested, Processed), Delivered,' making it difficult to identify and re-tag those events correctly. The Narvar support team seems to take longer than usual to address open tickets, requiring constant follow-ups for status updates or progress on open items. Narvar should create their own SLAs and accelerate issue resolution, especially when data re-pushes are needed. Also, we launched with a flimsy SFTP integration that has been prone to many issues over the course of two years. Narvar should have pushed for Webhooks from the beginning since we now need to revisit the integration due to these ongoing issues. Review collected by and hosted on G2.com.

Narvar's portal is pretty easy to use, regardless of technical ability. Their API is well-built and easy to connect to, making implementation quick and efficient. Finally, everyone I've worked with at Narvar has been supportive and helpful. Review collected by and hosted on G2.com.

Narvar has some really useful reporting, but it's tough to be consistent reporting based on that data. An integration or some other data feed would be helpful. Review collected by and hosted on G2.com.

I personally love the fact that Narvar enhances after sales communication with the customers. I look into it every minute to ensure that orders are being processed smoothly and information is communicated promptly. Connecting it with our online store makes sure that nothing goes wrong without any additional effort. Its capabilities include tracking, notification, and returns in an area well covered and regular use has minimized the number of customer inquiries and made our delivery process transparent and dependable. Review collected by and hosted on G2.com.

A drawback is that notifications have some customization options which seem limited. I wish I could target some of the customer segments with messages more precisely sometimes. These limits are regular since I use Narvar every day. Although it is effective in general tracking, it does not have the flexibility needed to slow down adapting to special promotions or customer groups. Review collected by and hosted on G2.com.

I use Narvar because it simplifies order-related processes in the e-commerce business. It's a one-stop solution for all customer-related communications, including tracking, notifying customers about their orders, and managing communications with the order dispatch. I appreciate that it simplifies these processes. Review collected by and hosted on G2.com.

Sometimes we've noticed latency in the delivery of customer communications. It might be due to the third-party service, like SparkPost, or else to some other latency issue. During peak periods, there have been multiple occurrences where there was a delay in order communications to the customers, such as delays in Microsoft account notifications. We reported this, and although it was resolved, improving the efficiency and delivery of communications would be appreciated. Review collected by and hosted on G2.com.

I truly appreciate how Narvar's tracking services, emails, and returns service have drastically enhanced our customer experience, bringing our returns process into the modern era. The platform provides valuable context and detail that we previously lacked, allowing customers to leave reviews on packages, carriers, and more. I find the improvements in the documentation and the seamless integration into our returns flow very beneficial, as they ensure smooth transitions, drop-offs for customers, and follow-up notifications that reduce inquiries about refunds. Since implementing Narvar, our ability to track and manage returns has significantly improved; it guarantees that data is logged and properly connected to each return, which facilitates prompt reimbursements. Additionally, the initial shift to Narvar for tracking and notifications improved our operational efficiency by aggregating all updates from various carriers into their track pages, enhancing the overall tracking experience for our members. Review collected by and hosted on G2.com.

I wish I had more autonomy to update and own some adjustments in the return portal. Waiting for the initial setup team to change specific details took longer than it should. Training content on how I can manage and update content for configuration and customization in the returns portal would've been helpful, rather than relying on someone at Narvar. We often were not on the same page about what we wanted, and it was frustrating to be told that certain things were possible when later, during execution, they were not achievable without a significant overhaul of the returns portal. The onboarding process in 2025 for returns was a bit painful, with long waits for feedback and adjustments. For instance, the portal only allows returns for one item at a time, which was a limitation. Review collected by and hosted on G2.com.

I really appreciate that Narvar's track and notify product can be easily customized and tailored to our customers. I love how it allows us to display content we choose, which enhances the post-purchase journey with product and warranty education as well as cross-product selling. I find the post-purchase notifications feature incredibly valuable as they are easily customizable, which has improved our ability to communicate effectively with our customers. Additionally, Narvar's well-integrated functionality with Shopify has been highly beneficial for seamless operations. The transition to Narvar from Return Logic represented a significant improvement for our business processes. Review collected by and hosted on G2.com.

I've had issues with the return and exchange process, especially around discounts and promotional periods. Additionally, I was promised certain functionalities with the warranty claim process, but the required feature set was never built out. Review collected by and hosted on G2.com.