--- title: Narvar Reviews meta_title: 'Narvar Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 173 reviews by the users' company size, role or industry to find out how Narvar works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 173 scale: '5' date_modified: '2026-07-17' parent_category: name: Supply Chain & Logistics url: https://www.g2.com/categories/supply-chain-logistics --- # Narvar Reviews **Vendor:** Narvar Inc. **Category:** [Returns Management Software](https://www.g2.com/categories/returns-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 173 ## About Narvar Narvar is the #1 platform for intelligent personalization “beyond buy,” trusted by 1,500+ of the world’s most admired brands — including Sephora, Levi’s, Sonos, Warby Parker, and LVMH. Powered by IRIS™, Narvar leverages billions of data points to create seamless experiences that build trust, safeguard operations, and unlock sustainable growth. Recognized multiple times by Fast Company as one of the most innovative companies, Narvar is redefining the post-purchase journey — from shipping insurance and delivery tracking to notifications, returns, exchanges, and fraud prevention — simplifying the everyday lives of consumers while driving business success for retailers. ## Narvar Pros & Cons **What users like:** - Users appreciate the **seamless integration and user-friendliness** of Narvar, enhancing customer satisfaction and support efficiency. (58 reviews) - Users find Narvar to be **very user-friendly** , with seamless integration and effortless access to essential features. (58 reviews) - Users love the **easy tracking system** of Narvar, which enhances customer satisfaction and reduces service inquiries. (49 reviews) - Users appreciate the **tracking efficiency** of Narvar, facilitating seamless order management and enhancing the post-purchase experience. (44 reviews) - Users value the **customization options** in Narvar, enhancing brand experience and communication throughout the order process. (37 reviews) - Users praise the **responsive support** of Narvar, appreciating prompt assistance and thorough explanations for any issues. (35 reviews) - Returns Management (33 reviews) - Users value the **exceptional customer satisfaction** provided by Narvar, thanks to easy management and proactive service. (29 reviews) - Helpful (26 reviews) - Setup Ease (26 reviews) **What users dislike:** - Users desire **greater customization options** in Narvar, often frustrated by reliance on support for simple adjustments. (23 reviews) - Users find the **limited functionality** of Narvar's marketing capabilities and tracking pages frustrating, affecting their overall experience. (22 reviews) - Users express frustration with **poor customer support** , often needing lengthy ticket processes for troubleshooting and issue resolution. (20 reviews) - Users find the **difficult setup** of Narvar challenging, requiring significant time and effort to navigate effectively. (17 reviews) - Users note the **complexity of the setup** process for Narvar, requiring significant time and effort to utilize fully. (15 reviews) - Users experience **delays in tracking** , often receiving notifications late or having updates take longer than expected. (15 reviews) - Difficult Settings Management (13 reviews) - Return Issues (13 reviews) - Technical Issues (13 reviews) - UX Improvement (12 reviews) ## Narvar Reviews ### 1. Website can be inconvenient, but email reports make up for it. **Rating:** 3.5/5.0 stars **Reviewed by:** Joshua D. | Product Enhancement/Returns Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Narvar?** Our daily email reports listing new returns heading our way. **What do you dislike about Narvar?** The website feels limited at times and sometimes slow to respond. **What problems is Narvar solving and how is that benefiting you?** Narvar allows us to have a forecast of how many returned items we could be receiving. Also provide a means to look up customer order info if the package was damaged in transit and has illegible labels. ### 2. Great partner and amazing functionality. **Rating:** 5.0/5.0 stars **Reviewed by:** Bryce R. | Sr. Ecomm Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Narvar?** 1. The UI interface to make changes. 2. The constant rollout of new functionality. 3. Integration options with industry leading vendors. 4. Create customer support. **What do you dislike about Narvar?** While the functionality is great, it is expensive. **What problems is Narvar solving and how is that benefiting you?** Ecomm website does not have a orders status page with up-to-date information. We also don't have the ability to build order status emails which have marketing assets to funnel customers back to the mainsite. ### 3. Seamless Tracking and Fast Support Make a Difference **Rating:** 4.0/5.0 stars **Reviewed by:** Sai Mohan K. | Senior Technical Support, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Narvar?** Real time order tracking Personalization Communication Seemless connection experience eay to check track the issues on misses Handling user queries On time response from Customer team on back of ticekts **What do you dislike about Narvar?** We earlier use Redeye which give all the data at one place which is missed More enhanced reports **What problems is Narvar solving and how is that benefiting you?** Email Communication Status Return and Exchanges management ### 4. The visuals and data metrics that come easy for the eye allow for quicker decision making **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor W. | Sr. Analyst, Outbound Logistics, Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Narvar?** I like the easy to understand analytics on the dashboards I use. **What do you dislike about Narvar?** I can't think of anything big. Maybe wish it loaded faster or more real time? **What problems is Narvar solving and how is that benefiting you?** Seeing the delivery date and the time it takes to get somewhere. We use Narvar a lot for undelivered packages too. ### 5. Narvar Tracking and Returns **Rating:** 3.0/5.0 stars **Reviewed by:** Adele V. | Digital Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Narvar?** The overall customer experience Narvar offers. **What do you dislike about Narvar?** there is nothing i don't like about narvar. **What problems is Narvar solving and how is that benefiting you?** Narvar helped us with our outbound packages and returns. ### 6. Ease of usage **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Narvar?** The site is extremely user-friendly, making it simple to locate the information you need. I haven't experienced any delays or issues while browsing. **What do you dislike about Narvar?** The side scroll feature, especially when searching for a tracking number or other details, could be improved or made wider. **What problems is Narvar solving and how is that benefiting you?** Locating tracking information for orders when customers do not have it can be challenging. ### 7. Seamless & Easy Tool to Use **Rating:** 4.0/5.0 stars **Reviewed by:** V L. | Site Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Narvar?** I like how Narvar tool is very user friendly! I can go into it and find everything I need. **What do you dislike about Narvar?** I dislike the fact that once I upload and image I cannot delete it. I have to start over and make sure I upload the correct one. This wastes time. **What problems is Narvar solving and how is that benefiting you?** Helping customers track their packages ### 8. A product with great potential, but inconsistent customer service **Rating:** 3.0/5.0 stars **Reviewed by:** Adam C. | Head of Customer Operations and Logistics, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Narvar?** The product, and how clear it is for consumers in the journey **What do you dislike about Narvar?** customer service, troubleshooting and issue resolution. Too much sent down the route of creating a ticket **What problems is Narvar solving and how is that benefiting you?** Seamless returns management, clear tracking notifications for customs within universal branding ### 9. Great platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Narvar?** Love how you can have different blocks of content on the email & tracking page depending on where the customer is in their journey to receive their item. Online team is great to work with and always happy to help. **What do you dislike about Narvar?** It can be a little hard to remove blocks of content for the tracking pages, I would prefer to remove a block completely rather than have it empty and not show on the live page. **What problems is Narvar solving and how is that benefiting you?** Keeping customers in the loop for each step of where their package is in the journey ### 10. User-Friendly Interface and Reporting, But Email Templates Need Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Narvar?** The user interface is pretty simple and user friendly, reports are easy to access, and campaigns are easy to update. **What do you dislike about Narvar?** The limitations in email template designs **What problems is Narvar solving and how is that benefiting you?** Narvar supports our teams post purchase communications and shipping efforts, therefore helping us keep our customers up-to-date with everything about their orders. ### 11. Narvar is easy to use and customer friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2025 **What do you like best about Narvar?** The returns process is automated and it has many features to customize the experience and set rules and parameters. **What do you dislike about Narvar?** The only downside I've seen so far is the system can't identify if a specific product has been returned before by a customer. **What problems is Narvar solving and how is that benefiting you?** It has reduced the number of contacts to our Customer Care department. It's provided a simple and easy way for our customers to return products for a great experience. ### 12. My Experience with Narvar **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Narvar?** It's very user-friendly, and creating email templates is straightforward. **What do you dislike about Narvar?** It would be fantastic if there were a dashboard where I could view the list of customers or orders. **What problems is Narvar solving and how is that benefiting you?** We currently lack a live tracking system for our customers, and that's where Narvar has been helpful for us. ### 13. A Robust Solution with Room for B2B Growth **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2025 **What do you like best about Narvar?** Narvar offers a powerful and robust post-purchase solution with a strong suite of tools for order tracking and customer notifications. Having used both their "Track" and "Notify" solutions, their online cloud platform is feature-rich, providing strong analytics, template customization, and customer segmentation capabilities. Integrating a "Tracking Widget" into Salesforce is a game changer. I can confidently say that Narvar delivers a best-in-class, user-facing experience, particularly in North America (US) - Easy to use, but to truly maximize its potential, businesses will need a dedicated team to manage and optimize the platform. **What do you dislike about Narvar?** The educational center could be more comprehensive, with content tailored to different business functions. While Narvar is primarily designed for B2C experiences, it could benefit from deeper B2B-focused research and feature development to better serve companies operating in that space. Additionally, we have encountered some integration challenges, both with the Tracking widget in Salesforce, as well as (separately) with the correct mapping of carrier scans in EMEA, highlighting a need for further refinement in global logistics support. **What problems is Narvar solving and how is that benefiting you?** Narvar is helping us reduce WISMO (Where Is My Order) calls by providing a more transparent and user-friendly order tracking experience (providing a significant improvement on our pre-existing order tracking and notification experience). Additionally, Narvar has fast-tracked our ability to deliver order notifications across multiple channels, including mobile app push notifications and SMS text messaging. This has led to greater customer satisfaction and operational efficiency. ### 14. I am ecommerce suppport engineer **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Narvar?** controlling return and EDD dates through config in narvar and also provide track link to customer **What do you dislike about Narvar?** i don't see anything which I am not linking in naravar as of now **What problems is Narvar solving and how is that benefiting you?** by providing easyway to manage return durations nad EDD dates along with providing tracking ### 15. Easy, user friendly solution for order tracking & communication **Rating:** 4.5/5.0 stars **Reviewed by:** Lilly S. | Senior Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2025 **What do you like best about Narvar?** Narvar is very user friendly! No matter what your skill level is, you can easily put together great looking email communications and track pages that help increase customer satisfaction and decrease calls to customer service. **What do you dislike about Narvar?** The functionality between emails and track pages are not the same. **What problems is Narvar solving and how is that benefiting you?** Narvar cuts down on the calls and emails into customer service wondering where their package is or when they are expected to receive it. Between the emails and dynamic track page, our customers don't have to wonder when they will receive their items. This has significantly increased customer satisfaction and decreased customer service inquries. ### 16. It's a visually pleasing experience but the platform is very confusing to navigate **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Narvar?** The visual Narvar tracking experience that can be fully branded and styled to your liking **What do you dislike about Narvar?** The navigation of the platform is difficult, I often find it impossible to figure out where I need to go or make custom edits. **What problems is Narvar solving and how is that benefiting you?** Keeping our customers fully informed along the way of the status of their delivery. ### 17. Good Service, Lots of Options, Good Business and Customer Value **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Narvar?** Narvar is always innovating and adding to their capabilities as a solution vendor for us. Their work tends to follow our needs and initiatives. They are communicative and prompt, and they are willing to help us adhoc which is great. Experiences are easily configurable. They also support many implementation methods. Typically Narvar is not the limiting factor when it comes to new opportunities. **What do you dislike about Narvar?** Some of the features I would expect to be base functionality are additonal cost. If you intend to use them just make sure you know what isn't included in our license. **What problems is Narvar solving and how is that benefiting you?** The main problem Narvar solves for us is giving the customer visibility to their packages after they leave our warehouse. A secondary problem would be managing our returns and refunds for web and app based orders. ### 18. Simple Navigation With KPI Access **Rating:** 4.5/5.0 stars **Reviewed by:** Tamara M. | Digital Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2025 **What do you like best about Narvar?** Navar was very easy to access and set up; however, every sign in was secure. Orders placed in our retail systems were seamlessly available in the Navar system. Integration with our software was seamless and the flow, effortless. Every day tracking details for orders placed are readily available, allowing concise feedback for customer inquiries. Any questions and concerns about the Navar systems, can be simply accessed with online supports and on-demand videos. **What do you dislike about Narvar?** Newer program and have to learn more about it. **What problems is Narvar solving and how is that benefiting you?** Navar is making the return process easy and readily available at your fingertips via technology. Returns are easier with purchases being able to return 100% digitally--less stress for the customers and our company. ### 19. Very User Friendly **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Narvar?** The most helpful part of Narvar is the user friendly platform that makes it extremly easy to manage assets and experiences. Also great feature is the ability to schedule different experiences seamlessly. **What do you dislike about Narvar?** I would like the capability to update experience headers more closly to our brand website. **What problems is Narvar solving and how is that benefiting you?** Easy manageable track pages that are visually dynamic for our customers ### 20. Strong product offering **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Narvar?** Expansive product offering across shipments, returns. **What do you dislike about Narvar?** Interface for admins, and lack of connectivity amongst products/templates. **What problems is Narvar solving and how is that benefiting you?** Ease of returns for our customers, and fulfillment/order tracking - keeping customers well informed along the way, decreasing manual labor expense. ### 21. The interface feels antiquated, but the new campaign feature is a step in the right direction. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Narvar?** Narvar offers great status communication to the customer. **What do you dislike about Narvar?** The asset upload process could be streamlined. **What problems is Narvar solving and how is that benefiting you?** This product improves communication, which helps give customers greater peace of mind. ### 22. Great post-purchase platform **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Narvar?** Easy navigation in the Hub. Great post-purchase platform. **What do you dislike about Narvar?** Additional customer support would be preferred. More visibility on new features would be great, Sometimes the platform could be fiddly and glitchy. Tried some new features e.g. Campaigns to the instructions but it did not match what they said it could do (it hid all the other tiles in my tracking page when i wanted them to show and only change 1). **What problems is Narvar solving and how is that benefiting you?** Post purchase customisation. Reduce customer service enquiries about shipping. ### 23. AWESOME SOFTWARE **Rating:** 5.0/5.0 stars **Reviewed by:** Denele C. | Pharmacy Technician in Training, Enterprise (> 1000 emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Narvar?** Very Helpful in tracking performance in day to day **What do you dislike about Narvar?** Nothing so far, this is fantastic and very helpful **What problems is Narvar solving and how is that benefiting you?** No problems of yet ### 24. Narvar Review **Rating:** 4.5/5.0 stars **Reviewed by:** A C. | Ecommerce Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Narvar?** The ease of tracking and allowing real time updates. I appreciate the customization of the landing page. **What do you dislike about Narvar?** Narvar does run into API issues from time to time, and this causes increase outreach. It would be wonderful to have a proactive approach for resolving issues. **What problems is Narvar solving and how is that benefiting you?** Tracking, returns management, customer journey emails. ### 25. Great looking emails and all relevant information for user but demand generation is subpar **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Narvar?** Emails look beautiful. Easy to change around and the templates are generally easy to use. **What do you dislike about Narvar?** Demand generation around the emails is still subpar from a previously used service. **What problems is Narvar solving and how is that benefiting you?** It is informing our customers about their orders throughout the fulfillment process. ### 26. Seamless Tracking, But Email Builder UX Needs Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Narvar?** Seamless CX between email notifications and track page updates Ability to add UTM parameters for accurate tracking in GA **What do you dislike about Narvar?** UX for Marketing users to build and update emails is behind compared to similar product offerings **What problems is Narvar solving and how is that benefiting you?** Accurate package tracking information for customers ### 27. Very user friendly and easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2025 **What do you like best about Narvar?** It is super easy to use! Andf it was super easy when training to understand how the site worked. **What do you dislike about Narvar?** Nothing it is simple to use! I really enjoy how fast the website is! **What problems is Narvar solving and how is that benefiting you?** It makes returning prescriptions easy! ### 28. Narvar is a nice to have touch point for the post purchase experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2025 **What do you like best about Narvar?** Our CSM is absolutely fantastic and makes the partnership much easier. **What do you dislike about Narvar?** my least favorite thing about Narvar is the hub. It is not very user-friendly and can be very difficult for brand teams to go in and make updates. Also when updating blocks within the tracking page you have to redo the entire page instead of just swapping one block. **What problems is Narvar solving and how is that benefiting you?** Narvar is solving the problem of enhancing our post purchase experience. With narvar track pages we can drive traffic back to our sites after someone has made a purchase and is tracking their package. It is also a surprise and delight moment. ### 29. Solid product but T&N product is limited by which carrier messages are available **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Narvar?** one platform for outbound and returns and responsive support **What do you dislike about Narvar?** struggled to see benefit with some complex cross-border order processes and reverted to additional manual/crm led messaging for some journeys **What problems is Narvar solving and how is that benefiting you?** Returns Portal, and outbound carrier notifications, NPS capture ### 30. My review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Narvar?** Integration with shipping partners is seamless and offers customers a good experience. **What do you dislike about Narvar?** They have added some good new features into the platform recently, but it still feels a bit clunky and not particularly well laid out. **What problems is Narvar solving and how is that benefiting you?** Allows customers to get clear and regular order updates which minimises customer service queries. ### 31. Best in class and easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Narvar?** customer success team is very helpful and i never have to worry about it breaking or something going wrong, **What do you dislike about Narvar?** portal is somewhat manual and sometimes easy to forget to update as the rest of the site changes. **What problems is Narvar solving and how is that benefiting you?** returns are frictionless and the customer journey is easy. ### 32. Narvar is a user-friendly platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Narvar?** Narvar is super user friendly. We often go in to update imagery or email sections and it's very easy. **What do you dislike about Narvar?** It's been a bit tough to integrate things like product recommendations into our emails. **What problems is Narvar solving and how is that benefiting you?** Narvar let's our customers have a clear view of when their packages were shipped and where they are in the transit process. ### 33. Narvar has made Post Purchase Tracking Easier **Rating:** 4.0/5.0 stars **Reviewed by:** William B. | Global Head of Growth, Enterprise (> 1000 emp.) **Reviewed Date:** July 02, 2024 **What do you like best about Narvar?** The customer service and account managers have been unbelievably helpful. They have helped us create custom solutions while also helping us become more self sufficient. **What do you dislike about Narvar?** There are some customization issues as we build our post-purchase and cross-selling flows. **What problems is Narvar solving and how is that benefiting you?** It helps us keep track of our shipments in countries where it is available. ### 34. Excellent Customer Experience and Easy-to-Use Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Justin H. | Head of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2023 **What do you like best about Narvar?** Their dashboard and ability to update our track pages and emails to include information about new product launches, promotional periods, and creative changeoves is quick and easy. This helps to make my life much less complicated when it comes to scheduling these activities for myself and our team. Being able to make these types of adjustments has also turned a transactional tool into a revenue generator for Sockwell! **What do you dislike about Narvar?** The initial setup was a little bit tricky, however this had less to do with Narvar and more to do with Shopify. In order to update some of our auto-generated templates we needed to replace Shopify HTML code with Narvar's own code. I am definitely not a coder, but I was able to figure it out and fumble through the process with the help of Narvar's support team. **What problems is Narvar solving and how is that benefiting you?** It has helped automate our customer's experience so that they are able to track their product shipments in real time. The ability to update the platform with timely information that our customers see when they track their products has turned this into a small revenue stream for the organization! ### 35. Good Relationship with Narvar **Rating:** 3.0/5.0 stars **Reviewed by:** Steven B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2023 **What do you like best about Narvar?** The Customer Success Managers were very helpful but are not as easily accessible. **What do you dislike about Narvar?** There isn't anything that I particularly don't like about Narvar. **What problems is Narvar solving and how is that benefiting you?** It makes it that are consumers can create returns on their own as opposed to contacting us via email. ### 36. We love Narvar! **Rating:** 4.5/5.0 stars **Reviewed by:** Celina O. | CX Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Narvar?** Narvar Returns & Exchanges on Shopify is a dream. You can customize your returns experience with return rules, restrictions, exceptions, refund rules, and more and manage returns all within the app on Shopify. You can also set user restrictions which has been very useful for us to allow our CS team to view and process returns without allowing access to the rules and other settings. Their support team is absolutely awesome and typically very responsive, and when I have a question or if something isn't working (typically with their tracking, not returns), they always take the time to explain why or how something stopped working which I really appreciate so we can prevent it happening again. **What do you dislike about Narvar?** Editing copy for return emails is a hassle (but still possible within the app, so still pretty easy) and we have had issues with exchanges, but that's mostly due to our WMS. We run into a lot of issues with their tracking pages but when we do, their support team is usually quick to fix the issue (or explain how we can fix it on our end). Notify (email notifications) has some limitations that have caused us to stop using it, but only because we have some weird use cases and I'm sure most others using Narvar don't run into these issues. **What problems is Narvar solving and how is that benefiting you?** All of our returns management is done using Narvar. We're able to set up rules and restrictions to match our return policy very easily in the Shopify app. For example, if we have a customer who is constantly abusing our return poilicies, we have a restriction rule set up so we can add a tag to that customer in Shopify to block them from starting returns. We only offer gift cards for returns, but if we need to make an exception for any reason, we have an exception rule set up so we can add a tag to the order, and then the customer can start a return that will go through refund rule that will process their return for a refund to payment. We have "final sale" rules as well to block certain items from being returned. We're also able to offer exchanges for the first time. We ran into some issues with that due to our WMS, but Narvar was extremely determined to find a solution that worked for us. ### 37. Narvar has been key to Order Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Jana G. | Director Of Information Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2023 **What do you like best about Narvar?** We have been able to reduce 86% of our Order and Tracking questions by implementing Narvar. We now have a steady platform that is easy to use and gives our customers exactly what they need. **What do you dislike about Narvar?** I have not really had any downsides when using this product. **What problems is Narvar solving and how is that benefiting you?** We have reduced customer service, customer care calls and have given our Marketing Department another avenue to advertise to our consumers for our specials, blogs etc.. ### 38. Overpromising, underdelivering **Rating:** 0.0/5.0 stars **Reviewed by:** Felix U. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2023 **What do you like best about Narvar?** In theory it's a good product for Shopify merchants. **What do you dislike about Narvar?** Narvar doesn't know much about Shopify. Especially potential Non-US clients should avoid using Narvar. We've provided detailed requirements in the sales process, but integration failed because the sales team did not understand the product they were selling. They promised multiple times to make the product work, but could not get it done. And Narvar does not seem to be in a healthy state, at least in Europe all of our contacts left the company or have been fired. **What problems is Narvar solving and how is that benefiting you?** In theory it would have solved our post-purchase tracking and making this more visible to the customer. Unfortunately, Narvar was never able to provide a working product. ### 39. A game-changer for our returns management and customer satisfaction **Rating:** 5.0/5.0 stars **Reviewed by:** Gerardo B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2023 **What do you like best about Narvar?** Narvar has been amazing in helping businesses improve their customer experience! The customer success team is super friendly and provides personalized support, making it easy for businesses to address any issues they might have. Plus, the platform itself is easy to use and has been proven to be effective in streamlining returns management. Using Narvar has many upsides, including improving the overall customer experience, making returns management more efficient, and providing access to valuable resources like advice, webinars, and other educational materials to help businesses improve their processes. **What do you dislike about Narvar?** While the platform has many useful features and a user-friendly interface, we have found that there are some limitations in terms of customization options. However, the Narvar team has been incredibly helpful and responsive in addressing our concerns and providing support to adapt the platform to our specific needs **What problems is Narvar solving and how is that benefiting you?** We've been using Narvar to manage our returns process, and we've seen significant improvements in our customer satisfaction rates. With Narvar, we've been able to streamline the returns process, reducing the hassle and time it takes for our customers to initiate a return. This has freed up our customer service team to focus on providing exceptional customer care instead of spending time on manual returns processing. ### 40. Amazing But Lacking **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Narvar?** Strong UI, and they have some great ideas for solutions. Customer service and support are well-intentioned and seem to be very capable in many ways. Top level leads and executives are exceptional. **What do you dislike about Narvar?** Even though the solutions are well conceptualized, they are in many ways poorly executed, so much so to the point of (sometimes) my regretting adopting them at all. Their software is advanced and impressive, but appallingly inflexible. This means their engineers and developers -- while well-intentioned and capable in their skill sets -- are disgracefully ill-equipped, and frankly useless, to handle many client requirements regarding the underlying software. Even a simple task like exposing a data field to a reporting UI can be an impossible order. But the tech problems go so much deeper and there is not enough space here to describe them in detail. For shipment tracking, Narvar is fine; I would feel comfortable recommending this solution to others. But the returns solution is a mess. The API documentation was less than reliable, and the onboarding team was so ill-equipped that onboarding took roughly a year to complete... and even after onboarding we have still been unable to make full use of the solution because of ongoing technical issues. This is keeping in mind that the client developer is following all documentation correctly and meeting all programming requirements on client's end. So for the returns solution, I would at this time strongly advise going with (or at least considering) a different platform. Now, with all that said, I still feel that Narvar has a ton of potential. In my admittedly limited and biased view, it seems that their biggest areas of improvement are: 1) improve the quality of the engineering staff at the lower-middle levels, such as onboarding teams and tier 1 support. 2) make possible greater flexibility and customizability of the underlying software. I do feel that Narvar is sitting on a gold mine, but that some of the shafts are blocked. **What problems is Narvar solving and how is that benefiting you?** We have used Shipping for many years, and it is for the most part very useful. Although there are occasional technical issues, it is consistently effective at solving the problem of providing shipment visibility and monitoring to our customers. This is a great solution that I would recommend. We have recently adopted Returns Management, having signed on in December of 2021. However, it took us about 4-5 months to onboard just enough to use the Refunds functionality, and another 6-7 months to get Exchanges working. So, about a year to complete onboarding. This was due to myriad problems involving the underlying software, API documentation and technical support. Of course I had tech challenges as well on my end. The onboarding team was very well-mannered and well-intentioned, quite lovely as people, but possibly the most inept team I have ever worked with (and I've worked with many vendor teams). Poor communication and even worse abilities. They are not fully to blame, though, as I mentioned. And also as I mentioned, the team leads were great and were often called upon. After having completed onboarding roughly at the beginning of this year, we have had more ongoing technical problems with the software, so much so that we can't even reliably use the Exchanges aspect of it. We are paying for Refunds and Exchanges, but we have only been able to use half of that: Refunds. To emphasize: Exchanges was the biggest selling point for us, the gamechanger, and we can't even use it because the software is so problematic. So, to summarize: the Returns Management solution has solved the problem of providing an inuitive interface for customers to request and initiate their refunds. But, in some ways the solution has caused more problems for us than it has solved, and in retrospect it might have been better for us to build a custom solution internally. For this reason I sometimes regret adopting this solution and at the time of this writing would recommend against it, or at least highly recommend considering alternatives. ### 41. Widely Used For A Great Reason **Rating:** 4.0/5.0 stars **Reviewed by:** Giselle L. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2023 **What do you like best about Narvar?** The order tracking capabilities support our post-purchase experience and help us extend our conversion opportunities with the marketing and content capabilities on the track page. Additionally, the account team has always been a great support, serving as an extension to the team with performance monitoring, opportunity ideation and execution. **What do you dislike about Narvar?** Sharing an account with our other regions has been challenging as we're restricted to the changes we can make unless all regions are aligned. For example, it would have been great if we didn't need to all agree on Dyanmic Track in order to launch. Also, analytics could be improved with how feedback is categorized. **What problems is Narvar solving and how is that benefiting you?** Narvar offers a more branded order tracking experience versus the otherwise default of driving to the courier tracking page. We're able to also push campaign assets to drive additional sales. ### 42. Narvar: A game changer **Rating:** 4.5/5.0 stars **Reviewed by:** Jeifer C. | Escalation Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2023 **What do you like best about Narvar?** I am an employee from a company that uses Narvar for returns. We all agree in saying that since we have Narvar the workload decreased positively! Narvar helps us with the returns, since our company receives returns from EU Switzerland and the Uk, and thanks to Narvar we have now more time to dedicate to internal projects and the development of other areas of the job. **What do you dislike about Narvar?** Narvar is a friendly user platform, Sometimes it takes some time to get along with the update, but with time is easy to understand. BTW I cannot recall any big issue. **What problems is Narvar solving and how is that benefiting you?** It makes easy the process of the returns. ### 43. Excellent returns and tracking service **Rating:** 4.5/5.0 stars **Reviewed by:** Borja T. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Narvar?** Easy configuration and management of the tool. - good tracking of all our parcels. - good returns service. Easy for us and for our customers. Good customer service, proactive communication between Narvars' team and our company. **What do you dislike about Narvar?** Sometimes there is issues when creating the labels. We have some exceptions and we have to go one by one to try understand the problem. Sometimes it seems that everything is well configured but suddenly it is not.. **What problems is Narvar solving and how is that benefiting you?** Tracking all our orders (for us and for our cusotmers). It give exact day of the delivery and send emails with updates. This is excellent. Returns and exchanges service. ### 44. Outstanding business partner with ever increasing capabilities! **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas D. | Customer Experience Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2023 **What do you like best about Narvar?** Our company has been using Narvar's shipping notification service for years but recently began work to integrate more deeply and add return tracking and servicing. The Narvar team is responsive, helpful, and well-versed in their product and industry! **What do you dislike about Narvar?** My team and I haven't had any issues with the platform or the team as of this review, and I feel confident from our interactions that any problems that arise will be resolved quickly! **What problems is Narvar solving and how is that benefiting you?** Narvar allows our customers to track both shipped goods and (soon!) their returns. While the shipping tool has been top-notch, the returns management piece is what we are the most excited about. This service will allow our customers to self-serve and know their return status at every step (reducing their need to call, chat or email). This is a win-win! ### 45. Narvar Returns and Exchanges **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Narvar?** Narvar has allowed us to customize our customer interface to the point that is very brand-oriented and a friendly UX for our customers. We have created several integrations that enables our multiple platforms and systems to communicate automatically with Narvar. **What do you dislike about Narvar?** The backend UI/UX is a bit clunky. We need to see better reporting and analytics so we can improve our product. **What problems is Narvar solving and how is that benefiting you?** Narvar is allowing our customers to make returns, exchanges, and warranty claims all in one transaction. We are at a high automation rate due to Narvar's integrations with our various systems and platforms, allowing our returns team employees to focus on bigger picture projects, and have less hands on time with our returns processing. ### 46. Best Returns Platform and user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Miquel R. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2023 **What do you like best about Narvar?** Narvar contains the specific needs for an ecommerce that wants to have the returns/exchanges platform. They focus on user experience and they connected our carrier accounts in a fast way. **What do you dislike about Narvar?** Narvar has a lot of continuous improvement and you have to be really into understanding changes. If you store contains a lot of complicated flows and rules, make sure you are really on top of the changes to keep operatios as much automated as possible. **What problems is Narvar solving and how is that benefiting you?** Customer experience in returns, improving the ratio of exchanges, providing the labels to the customers. we are more efficient in shipping tracking due to the brand consistency ### 47. There is a befor and after **Rating:** 5.0/5.0 stars **Reviewed by:** Claudia T. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2023 **What do you like best about Narvar?** I really love that Narvar is a great tool to smooth return processes. It is very user-friendly and intuitive. Our customers are very happy. Incidences with returns are low and very few. **What do you dislike about Narvar?** I cannot find anything I dislike, since we used to work with a very outdated return system and integrating Narvar has helped us a lot to improve our return and exchanges system. **What problems is Narvar solving and how is that benefiting you?** Narvar has helped us automate returns easily, incidents and problems with returns have dropped considerably since it was implemented. It is a very friendly platform, easy to use. No complications for our customers. ### 48. Returns made easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie P. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2023 **What do you like best about Narvar?** Narvar offers a very friendly and intuitive interface for its users, in addition to providing real-time information on the status of the return of orders for customers. **What do you dislike about Narvar?** So far, I haven't had any issues with Narvar's platform. All the information provided by their platform has been accurate, and it is easier now to handle returns. **What problems is Narvar solving and how is that benefiting you?** Narvar helps to keep records of the reasons why customers make returns. This way, it is easier to keep track of what needs to be improved. The return process is much easier, and refunds/exchanges are processed faster. ### 49. Narvar Easy Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Narvar?** Narvar is an easy interface to use to track my packages shipped via Nespresso **What do you dislike about Narvar?** There are delays with tracking. Once my order is delivered, it sometimes takes about 10-15 after delivery for me to get my delivery notification. **What problems is Narvar solving and how is that benefiting you?** tracking for shipments ### 50. Value added **Rating:** 5.0/5.0 stars **Reviewed by:** Sean S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Narvar?** Simple solutions for businesses of all sizes that provide an experience that is expected by customers these days. That said, their level of professionalism across sales, implementation, and ongoing support has been exceptional. **What do you dislike about Narvar?** When Narvar is not already integrated with a 3pl there can be some challenges with establishing those connections but the implementation staff helps navigate the process effectively with quality communication and drive. **What problems is Narvar solving and how is that benefiting you?** We are able to provide our customers with a unified, branded experience when tracking shipments and real-time delivery notification updates that otherwise would be a challenge. ## Narvar Discussions - [Is Narvar a SaaS?](https://www.g2.com/discussions/is-narvar-a-saas) - 2 comments, 1 upvote - [Who is Narvar tracking?](https://www.g2.com/discussions/who-is-narvar-tracking) - 1 comment - [Who does Narvar ship with?](https://www.g2.com/discussions/who-does-narvar-ship-with) - 1 comment - [View Narvar pricing details and edition comparison](https://www.g2.com/products/narvar/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+03%3A21%3A10+-0500&secure%5Bsession_id%5D=71f6de12-9889-4b43-a807-2f901fa76429&secure%5Btoken%5D=cdfc0563f7fd1174f290c526a9265be7d5b6eece8fa6071df5b136da46fa24d9&format=llm_user) ## Narvar Integrations - [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Airship](https://www.g2.com/products/airship/reviews) - [Attentive](https://www.g2.com/products/attentive/reviews) - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - [Celigo](https://www.g2.com/products/celigo/reviews) - [Commerce Layer](https://www.g2.com/products/commerce-layer/reviews) - [Dynamic Yield](https://www.g2.com/products/dynamic-yield/reviews) - [Fast Track](https://www.g2.com/products/radial-fast-track/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Gladly](https://www.g2.com/products/gladly/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Logicbroker](https://www.g2.com/products/logicbroker/reviews) - [Magento Open Source](https://www.g2.com/products/magento-open-source/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Rebound Returns](https://www.g2.com/products/rebound-returns/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Salesforce Order Management](https://www.g2.com/products/salesforce-order-management/reviews) - [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) - [SAP ECC](https://www.g2.com/products/sap-ecc/reviews) - [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) - [ShipCompliant](https://www.g2.com/products/shipcompliant/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Stylitics](https://www.g2.com/products/stylitics/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Narvar Features **Labels** - Label Printing - Return labels - Bar codes **Integrations** - E-Commerce - WMS - Accounting - OMS **Shipping Insurance** - Claim Tracking - Shipment Tracking Integrations - B2C E-Commerce Tracking - Claim Filing **Agentic AI - Package Tracking** - Multi-step Planning - Cross-system Integration - Proactive Assistance **Order management** - Order tracking - E-commerce integrations - Order Status **Tracking** - Shipping - Inventory **Carrier and rate management** - Vendor availability **Transactions** - Exchange - Refund - Credit **Reports** - Shipment reports - Unshipped products ## Top Narvar Alternatives - [AfterShip](https://www.g2.com/products/aftership/reviews) - 4.7/5.0 (309 reviews) - [parcelLab](https://www.g2.com/products/parcellab/reviews) - 4.6/5.0 (268 reviews) - [ShipStation](https://www.g2.com/products/shipstation/reviews) - 4.3/5.0 (579 reviews)