--- title: Narvar Reviews meta_title: 'Narvar Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 180 reviews by the users' company size, role or industry to find out how Narvar works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 180 scale: '5' date_modified: '2026-08-13' parent_category: name: Supply Chain & Logistics url: https://www.g2.com/categories/supply-chain-logistics --- # Narvar Reviews **Vendor:** Narvar Inc. **Category:** [Returns Management Software](https://www.g2.com/categories/returns-management) **Average Rating:** 4.2/5.0 **Total Reviews:** 180 ## About Narvar Narvar is the #1 platform for intelligent personalization “beyond buy,” trusted by 1,500+ of the world’s most admired brands — including Sephora, Levi’s, Sonos, Warby Parker, and LVMH. Powered by IRIS™, Narvar leverages billions of data points to create seamless experiences that build trust, safeguard operations, and unlock sustainable growth. Recognized multiple times by Fast Company as one of the most innovative companies, Narvar is redefining the post-purchase journey — from shipping insurance and delivery tracking to notifications, returns, exchanges, and fraud prevention — simplifying the everyday lives of consumers while driving business success for retailers. ## Narvar Pros & Cons **What users like:** - Users appreciate the **seamless integration and user-friendliness** of Narvar, enhancing customer satisfaction and support efficiency. (58 reviews) - Users find Narvar to be **very user-friendly** , with seamless integration and effortless access to essential features. (58 reviews) - Users love the **easy tracking system** of Narvar, which enhances customer satisfaction and reduces service inquiries. (49 reviews) - Users appreciate the **tracking efficiency** of Narvar, facilitating seamless order management and enhancing the post-purchase experience. (44 reviews) - Users value the **customization options** in Narvar, enhancing brand experience and communication throughout the order process. (37 reviews) - Users praise the **responsive support** of Narvar, appreciating prompt assistance and thorough explanations for any issues. (35 reviews) - Returns Management (33 reviews) - Users value the **exceptional customer satisfaction** provided by Narvar, thanks to easy management and proactive service. (29 reviews) - Helpful (26 reviews) - Setup Ease (26 reviews) **What users dislike:** - Users desire **greater customization options** in Narvar, often frustrated by reliance on support for simple adjustments. (23 reviews) - Users find the **limited functionality** of Narvar's marketing capabilities and tracking pages frustrating, affecting their overall experience. (22 reviews) - Users express frustration with **poor customer support** , often needing lengthy ticket processes for troubleshooting and issue resolution. (20 reviews) - Users find the **difficult setup** of Narvar challenging, requiring significant time and effort to navigate effectively. (17 reviews) - Users note the **complexity of the setup** process for Narvar, requiring significant time and effort to utilize fully. (15 reviews) - Users experience **delays in tracking** , often receiving notifications late or having updates take longer than expected. (15 reviews) - Difficult Settings Management (13 reviews) - Return Issues (13 reviews) - Technical Issues (13 reviews) - UX Improvement (12 reviews) ## Narvar Reviews ### 1. Easy-to-Use Hub That Simplifies Marketing Updates and Email Tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Teagan P. | Digital Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2026 **What do you like best about Narvar?** The ease in using the hub, updating marketing and understading what our customer is using the email/tracking for. **What do you dislike about Narvar?** I appreciate Notify. The customers are able to self serve and reduce our call volume. **What problems is Narvar solving and how is that benefiting you?** In times of a site issue, DC issue (late shipments), or natural disasters, customers are able to determine where there package is and when they will arrive. This helps when we are heavy with Customers calls and emails. Even when some do call we are able to push them back to Notify to avoid additional calls. ### 2. Powerful Shipment Tracking That Keeps Alcohol DTC Customers Informed **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wine and Spirits | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Narvar?** The shipment data drilldowns are very powerful. There’s a wealth of information stored here, and it can be parsed and used in many different situations. The notification tracking is also very helpful in investigating customer service escalations. The use of marketing assets in shipping notifications and track pages has also driven incremental revenue across multiple channels. The deliverability of notifications is also very high, ensuring our customers receive the information they need regarding their shipments. **What do you dislike about Narvar?** The UI can be glitchy at times—for example, I’ve run into random login timeouts, digital assets not saving as expected, and situations where multiple panels for different brands jump back and forth between brands unexpectedly. **What problems is Narvar solving and how is that benefiting you?** We sell alcohol direct-to-consumer, and this requires adult signature on delivery, so our carrier initiated returns are higher than the average shipper. Narvar keeps our customers informed of their shipment status and reduces the overall volume of carrier initiated returns through multi-channel notifications. ### 3. Seamless Returns & Tracking, But Support Response Times Could Improve **Rating:** 3.5/5.0 stars **Reviewed by:** Uday Sagar A. | Senior Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Narvar?** Narvar provides a seamless and reliable returns and tracking experience that significantly improves customer satisfaction. The platform is intuitive, easy for both customers and internal teams to use, and offers clear visibility into every stage of the post‑purchase journey. Its automation, branded tracking pages, and efficient returns workflows reduce manual work and help us maintain a professional, consistent customer experience. **What do you dislike about Narvar?** My only challenge has been getting timely support for certain issues at times. While the platform works very well overall, quicker response times or more proactive support would make the experience even better. **What problems is Narvar solving and how is that benefiting you?** Narvar helps us manage returns more efficiently and provides customers with transparent, real‑time tracking updates. This reduces “Where is my order?” inquiries, lightens the workload for our support team, and improves customer trust. The centralized dashboard and automation save time, minimize errors, and streamline the overall return cycle—boosting both operational efficiency and customer satisfaction. ### 4. Easy to Navigate, Still Learning When to Activate Features **Rating:** 3.5/5.0 stars **Reviewed by:** Triana P. | Sales Operations Associate, Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2026 **What do you like best about Narvar?** New to Narvar but so far its been easy to navigate. **What do you dislike about Narvar?** I have found that I am still learning the different experiences and how and when to activate them. **What problems is Narvar solving and how is that benefiting you?** Less touches for our customer care team as they are able to self serve with the outgoing tracking emails. ### 5. Enhances Customer Communication, Needs Better SMS Features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Narvar?** I use Narvar for transactional emails and a returns/exchanges solution. I appreciate that it communicates properly with the customer and improves the user experience of our returns and exchanges. It's a seamless process that integrates well with the rest of our tech stack. I also like Narvar's custom solutions and the revenue that's retained with easier return methods. Revenue is our main KPI, and having Narvar as part of our logistics plans makes it valuable to us. **What do you dislike about Narvar?** Their SMS features could be better and their relationship with Twilio in which the short codes are run through. This could be better **What problems is Narvar solving and how is that benefiting you?** Narvar communicates properly with customers and improves the UX for returns and exchanges, making them seamless. It integrates well with our tech stack, helping retain revenue by minimizing losses from returns and cancellations. ### 6. Great for Managing Multiple Languages and Local Experiences **Rating:** 4.0/5.0 stars **Reviewed by:** Clément D. | E-commerce manager Europe & new markets, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Narvar?** It offers the ability to manage different languages and tailor local experiences. **What do you dislike about Narvar?** At times it can feel a bit messy with so many different templates, and copying or duplicating changes from one template to another isn’t always straightforward. **What problems is Narvar solving and how is that benefiting you?** Narvar helps my customers track their parcel during its journey. It also offers a returns portal, which is key to ensuring a good experience, especially when it comes to returns. ### 7. Easy Hub and Helpful Support, But Needs More Tracking Options **Rating:** 3.5/5.0 stars **Reviewed by:** Nick R. | Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2026 **What do you like best about Narvar?** The ease of the hub and Customer Support. **What do you dislike about Narvar?** It would be nice to have multiple tracking experiences. **What problems is Narvar solving and how is that benefiting you?** Decrease customer contact and provide faster more accurate information to customers ### 8. Streamlined Tracking with Strong Support **Rating:** 4.0/5.0 stars **Reviewed by:** Michael M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2026 **What do you like best about Narvar?** I like the product support we received from the account team and the ease of use within the dashboard. Once the team was trained in using the tools, it allowed us to easily make necessary changes quickly and utilize the self-service analytics tools. The initial setup for EDD and Tracking was fairly easy. **What do you dislike about Narvar?** Price is a concern, as we are constantly pushed to find opportunities for savings to improve profitability. The process of rolling out returns across our markets was a pretty long process that required a lot of manual work to get everything stood up. **What problems is Narvar solving and how is that benefiting you?** Narvar reduces calls related to WISMO and WISMR, helps consumers estimate delivery times, and allows us to make changes quickly and use self-service analytics. ### 9. Standing the Test of Time. Years with a Reliable Partner. **Rating:** 4.0/5.0 stars **Reviewed by:** Teagan P. | Operations Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Narvar?** Easy to use with Easy Access to support. We rarely have outages if ever. Narvar has honored our long stding relationship and kept prices competive. I have not had a change to dig in to the AI yet but plan to soon. It was an easy integration with Magento that has easily updated through years up upgrades. **What do you dislike about Narvar?** At times I wish that I could more easily clean out old images. **What problems is Narvar solving and how is that benefiting you?** I used to struggle slightly with getting the perfect fit for images, since the update I am able to manipulate in the app which saves a lot of time. ### 10. Streamlines Returns with Ease **Rating:** 4.0/5.0 stars **Reviewed by:** La'Kira T. **Reviewed Date:** January 20, 2026 **What do you like best about Narvar?** I really like how with Narvar, I can easily input the order number, and it pulls up the customer's information for us. It gives us every detail we might need regarding the order. It saves us from having to dig around or call anyone to see if a refund or return has been received. The initial setup was pretty simple too; all we had to do was sign in with our information, and we didn't have any login issues. **What do you dislike about Narvar?** I feel that the tracking design could be more straightforward. It should say when a return was received without having to move the screen over to see everything. It puts out a long wait instead of just displaying simple information right there. **What problems is Narvar solving and how is that benefiting you?** I use Narvar to track customer returns to the fulfillment center, check refund status, and ensure refunds are processed promptly within our time frame. ### 11. Powerful Once Up and Running, Backed by a Great Team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2026 **What do you like best about Narvar?** Powerful solution once set up and running, the teams are great too. **What do you dislike about Narvar?** Platforms/services are disjointed, ramp up can be painful. **What problems is Narvar solving and how is that benefiting you?** Improve post purchase customer experience, in terms of tracking and notifications, shipping protection and returns. ### 12. Super Helpful Customer Success Team for Strategy and Business Growth **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2026 **What do you like best about Narvar?** Customer success teams are super helpful in the strategy and business development. **What do you dislike about Narvar?** There can be loading time issues + glitches **What problems is Narvar solving and how is that benefiting you?** Some of our technical problems as well as content/assets. It's allowing for clearer customer service ### 13. Effective Shipment Notifications, Needs Improved Template Sync **Rating:** 3.5/5.0 stars **Reviewed by:** Helen T. **Reviewed Date:** January 22, 2026 **What do you like best about Narvar?** I like that Narvar is an easy-to-integrate tool for customer tracking and shipment notifications. Once you have the application integrated, it's almost a set-it-and-forget-it tool for shipment notifications. The technical setup was not complicated once all the data connectors were vetted and APIs built, and the template setup can be done at a global level and then modified at the audience level, which for us was at the country/language level. **What do you dislike about Narvar?** I'd appreciate having features between Track page and Email journeys that mirror the same update process. It would be great to make one update and have that applied to both email templates and the track site. **What problems is Narvar solving and how is that benefiting you?** I use Narvar to keep customers updated on their orders with shipment notifications. It's almost a set it and forget it tool once integrated. ### 14. मजबूत समर्थन के साथ आसान और प्रभावी **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Narvar?** मुझे Narvar में इनका समर्थन अच्छा लगता है। इनके फीचर्स भी अच्छे हैं। Narvar की शुरूआती सेटअप प्रक्रिया बहुत आसान थी। **What do you dislike about Narvar?** Narvar में कभी-कभी ईमेल और एसएमएस नहीं भेजे जाते हैं और इसका कोई अलर्ट नहीं आता है। **What problems is Narvar solving and how is that benefiting you?** मैं Narvar का उपयोग ग्राहकों को ईमेल और एसएमएस द्वारा उनके ऑर्डर अपडेट देने के लिए करता हूँ। ### 15. Easy Self-Service Tools with Timely Support **Rating:** 4.0/5.0 stars **Reviewed by:** Kaitlin U. | Manager, NA Online, Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Narvar?** I like the ability to self-serve in many areas (Emails, Track Pages, Data, Returns Portal). The Self-Service ticket is also very easy to manage and response times are within a timely manner. **What do you dislike about Narvar?** Dashboard could use enhancements, such as, an aggregate level for enterprises, track pages are usually the most complicated to update and could be updated to be easier for first time users. **What problems is Narvar solving and how is that benefiting you?** Narvar solves our basic needs for reducing WISMO and self service returns ### 16. Fast and Efficient Returns Management with Minor Support Hurdles **Rating:** 4.0/5.0 stars **Reviewed by:** john C. | Senior Business Analyst - Ecommerce, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Narvar?** I like Narvar because it is fast and efficient, making it easy for me to work with. The interface is very easy to use, with commands and navigation that are straightforward. I also found the initial setup to be very easy. **What do you dislike about Narvar?** I think getting support, which can affect the timeframe in which changes are implemented. **What problems is Narvar solving and how is that benefiting you?** Narvar solves categorizing and organizing return issues and notifications. It's fast, efficient, and the interface is very easy to use with straightforward commands and navigation. ### 17. User friendly platform with great UX! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Narvar?** Narvar is very easy to configure and customize for your brand. As someone who supports many different brands, making updates is very efficient! **What do you dislike about Narvar?** The Customer Support portal can be difficult to use and keep track of. There's often a lot of back and forth before something is resolved. At times it can be difficult to display multiple messages - the components can only support one type of content at a time. **What problems is Narvar solving and how is that benefiting you?** Ability for customer to quickly and easily track their orders or initiate and track a return. ### 18. Customizable Tracking Boosts Experience, Room for Improvement in Returns **Rating:** 4.0/5.0 stars **Reviewed by:** Chris H. | Director of Finance, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Narvar?** I really appreciate that Narvar's track and notify product can be easily customized and tailored to our customers. I love how it allows us to display content we choose, which enhances the post-purchase journey with product and warranty education as well as cross-product selling. I find the post-purchase notifications feature incredibly valuable as they are easily customizable, which has improved our ability to communicate effectively with our customers. Additionally, Narvar's well-integrated functionality with Shopify has been highly beneficial for seamless operations. The transition to Narvar from Return Logic represented a significant improvement for our business processes. **What do you dislike about Narvar?** I've had issues with the return and exchange process, especially around discounts and promotional periods. Additionally, I was promised certain functionalities with the warranty claim process, but the required feature set was never built out. **What problems is Narvar solving and how is that benefiting you?** I use Narvar for customizable post-purchase notifications and self-service returns, enhancing customer experience and cross-selling opportunities. ### 19. Customizable Features, Improved Support Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Grace B. **Reviewed Date:** November 17, 2025 **What do you like best about Narvar?** I really like how customizable the Track and Promise products in Narvar are. It's simple to swap in new language or marketing assets to highlight products or sales that are of interest to our customers. This flexibility allows us to capitalize on the high open rates of our shipping emails by incorporating product recommendations, banners highlighting our latest released products, and upsell subscriptions, which we update continuously on a monthly basis. Additionally, since we have a new Customer Success Manager, I feel much more supported, as she provides strategic guidance and quick-fix ideas that we can implement with ease. Narvar's integration with Klaviyo is also beneficial for us. **What do you dislike about Narvar?** I experienced some challenges with Narvar initially when the customer support on their side was unresponsive, and it did not feel like a true partnership. This was an issue until we were assigned a new Customer Success Manager (CSM), who has since provided fantastic support. Also, setting up Narvar was more complex than I anticipated, although this was partly due to internal delays on our team. **What problems is Narvar solving and how is that benefiting you?** I use Narvar to enhance customer security and delivery transparency, increase visibility for promotions, and customize marketing communications effectively. ### 20. Smooth Returns Process, Needs Better Support **Rating:** 3.5/5.0 stars **Reviewed by:** Lizze . **Reviewed Date:** November 13, 2025 **What do you like best about Narvar?** I find Narvar’s customer-facing returns portal incredibly easy to understand, which receives high marks from me for its simplicity and point-and-click functionality. It is profoundly convenient and serves as a real lifesaver when set up correctly, simplifying the return process. The automatic provision of shipping labels upon request enhances the workflow and removes any barriers in handling returns effectively. Additionally, the initial setup of Narvar was fairly simple, making it accessible without a massive learning curve or technical hurdles. **What do you dislike about Narvar?** I find contacting support and their response times could be improved, making them easier and quicker would be beneficial. Additionally, it would be helpful to have the capability to search for a name or an address within the Orders area, which is currently lacking. There are also issues with the timeframes not loading correctly on initial attempts. Often it requires refreshing multiple times, sometimes up to 10 times, on certain days to function properly, which is quite inconvenient. **What problems is Narvar solving and how is that benefiting you?** I use Narvar for an easy, customer-facing returns portal, making returns simple and automatic with shipping labels, providing convenience, and saving time. ### 21. Enhanced Post-Purchase Experience with Minor Hiccups **Rating:** 3.5/5.0 stars **Reviewed by:** Zankhana D. | Senior Product Manager **Reviewed Date:** November 13, 2025 **What do you like best about Narvar?** I really appreciate Narvar's Promise with the Estimated Delivery Date (EDD) feature, which is a standout aspect of the platform for me. It greatly assists in setting clear delivery expectations, ensuring that I am fully informed about shipping timelines. This not only enhances the overall post-purchase experience but also makes managing customer expectations much more manageable. Additionally, I value the ability to monitor actual delivery performance versus the EDD, which provides transparency and insights into the efficiency of the delivery process. The ease of the initial setup is also commendable, making the onboarding process smooth and efficient. These features collectively enhance my experience with Narvar, providing both practical benefits and peace of mind. **What do you dislike about Narvar?** I am frustrated by occasional glitches that occur unexpectedly, which leads to the creation of support tickets. These glitches disrupt my workflow and add an extra layer of complexity to managing post-purchase tracking and returns. **What problems is Narvar solving and how is that benefiting you?** I use Narvar to solve unclear delivery expectations and streamline online returns, enhancing my post-purchase tracking experience. ### 22. Simple Yet Slow for Report Generation **Rating:** 3.5/5.0 stars **Reviewed by:** David C. **Reviewed Date:** December 18, 2025 **What do you like best about Narvar?** I like Narvar's simplicity and straightforwardness of use. It really helps keep customers informed with their orders, providing details on when the package is expected to arrive, if there are any delays, or if the shipment is on track or canceled. I also value the ad banner clicks feature, which gives insight into engagement with our marketing ad banners and helps us know whether they are performing well. **What do you dislike about Narvar?** When retrieving data to generate reports, the system becomes very slow. At times in mid report generation, the system may have glitched and we would not be aware of the incident and continue to sit through the waiting period until it is realized something went very wrong. **What problems is Narvar solving and how is that benefiting you?** Narvar keeps our customers informed about their orders, providing details on expected arrival, delays, and shipment status. ### 23. Solid Shipment Tracking Solution with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Zach S. **Reviewed Date:** November 10, 2025 **What do you like best about Narvar?** I really appreciate how Narvar enhances our shipment tracking experience. The ability to deliver customized tracking pages directly impacts our customer satisfaction positively. The implementation of delivery anticipation and delivery exception emails significantly reduces the workload on our customer service department. These emails proactively address the number one inquiry from our customers, effectively decreasing the number of interactions needed with customer service and enabling our team to focus on more valuable tasks. Moreover, I have observed an increase in tracking email deliverability, which contributes to fewer customers needing to reach out for tracking information. There is also a noticeable ROI as customers return through the tracking page to make additional purchases, which is a testament to the value Narvar adds to our business operations. **What do you dislike about Narvar?** I have encountered issues with Narvar's Magento extension, which did not function well out of the box for all use cases. This required additional customization to improve performance when using the Magento/Adobe Commerce extension. The system loads all product attributes when sending data, which can exceed Narvar's API request limit, creating challenges in managing data transfers effectively. Narvar logs an excessive amount of data by default, which can bloat the file system unless there is something set up to clear the logs periodically. I was disappointed with the Promise feature because the sales pitch implied it wouldn’t require additional coding, but in reality, significant coding was necessary, and it did not provide a return on investment for us. For smaller merchants, especially those with a single fulfillment center, Promise seems unnecessary and not worth the investment. The initial setup for Promise was not straightforward, as the integration needed to be built manually, rather than being an out-of-the-box solution. **What problems is Narvar solving and how is that benefiting you?** I use Narvar to deliver customized shipment tracking pages, reducing customer service load and increasing email deliverability, with an ROI from customer returns via tracking pages. ### 24. Seamless Integration, Supportive Team **Rating:** 4.0/5.0 stars **Reviewed by:** Harish A. **Reviewed Date:** November 11, 2025 **What do you like best about Narvar?** I appreciate how easy it is to integrate Narvar into our existing systems, which significantly simplifies the process of setting up the returns and exchanges functionalities. The support team is exceptionally good, providing detailed guidance and documentation that are immensely beneficial during implementation. Whenever we had questions, the team was prompt in responding, allowing us to make quick changes and effectively enhance our workflow. The plug-and-play nature of the service ensures that our customers have a smooth experience with the return and exchange functionalities, fostering improved customer satisfaction. **What do you dislike about Narvar?** I find it frustrating when the specifications provided in the PDF document do not match with those on the website. The lack of synchronization between these resources sometimes causes confusion and delays during project implementation. **What problems is Narvar solving and how is that benefiting you?** I use Narvar to enhance post-purchase experience with efficient returns/exchanges and accurate estimated delivery dates, providing a seamless integration and supportive team for quick implementation. ### 25. Effortless Email Building, Needs Technical Adaptation **Rating:** 3.5/5.0 stars **Reviewed by:** Evan J. | Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Narvar?** I like Narvar's ease of use for building emails in HTML. It makes it generally easy for anyone on my team to update the emails if something needs changed. The emails are vital to the customer experience and receive a lot of engagement in terms of click data. **What do you dislike about Narvar?** Sometimes it doesn't work. **What problems is Narvar solving and how is that benefiting you?** I use Narvar to show customer tracking information, enhancing our post-purchase emails, which are crucial for customer engagement. Its ease of use allows my team to quickly update emails in HTML when needed. ### 26. Enhances Customer Experience with Customizable Solutions **Rating:** 4.0/5.0 stars **Reviewed by:** Rebekah M. **Reviewed Date:** December 23, 2025 **What do you like best about Narvar?** I like Narvar's out of the box solutions to enhance our customer experience. The customizations and ability to complement the aesthetics of our brand and marketing are great. Adding assets is as easy as plug and play, and the ability to add custom rules on our backend makes us feel like we have autonomy over our brand and policies. **What do you dislike about Narvar?** The return and exchange reporting can be improved. The interface is extremely confusing to use. We would like to see reporting on a product/color variant level. Also, I would like to add holiday hours/closures on estimated delivery dates without having to upload a CSV document. **What problems is Narvar solving and how is that benefiting you?** Narvar streamlines our return and exchange experience, provides detailed tracking and post-purchase promotions, and displays estimated delivery dates, enhancing customer experience. ### 27. Flexible Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Alizee D. **Reviewed Date:** January 09, 2026 **What do you like best about Narvar?** I like Narvar because it's an easy platform, and I can make adjustments on assets effortlessly. Narvar Hub allows me to easily build and adjust emails, track page, and other client communications. It is straightforward to use and offers high flexibility in adjusting anything. The initial setup of Narvar was easy, which I appreciate. **What do you dislike about Narvar?** I don't like the answer time during project development. It's hard to get a quick answer and consistency in changes requested without many follow-ups. **What problems is Narvar solving and how is that benefiting you?** I use Narvar to track shipments, provide visibility to clients, and manage claims. The Narvar Hub makes it easy to build and adjust emails and tracking pages, offering high flexibility in client communications, which simplifies our processes. ### 28. Narvar is user friendly and easy to navigate **Rating:** 4.0/5.0 stars **Reviewed by:** Keely C. | Customer Service and Pro Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Narvar?** Narvar is user friendly in the sense that the platform comes across as simple to the everyday user, but provides all the information needed for a business to succeed in their returns processing. Narvar makes it easy to find tracking, filter by date and country, and determine method of shipment a customer uses. I use your platform daily and have rarely had issues. **What do you dislike about Narvar?** At my company, we have to download csv files of each Narvar return report and reformat them to fit the format of our returns logging platform. I wish there was a way to log accepted returns that we manually check in on Narvar's platform. **What problems is Narvar solving and how is that benefiting you?** Narvar helps our company determine how many returns are logged and received. This is a great benefit for company sales analytics. I am able to report to my team how most customers prefer to send their products back to us, turnaround time for a return to be received, and the value of returns received. This is very helpful information that would otherwise take me a long time to calculate manually. ### 29. Narvar smoothed out our returns, turning customer headaches into happy endings **Rating:** 4.0/5.0 stars **Reviewed by:** Mike G. | Returns Processing Lead, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Narvar?** I like the fact that Narvar has helped to be much more efficient in our communication with the customer after sales. The branded tracking pages are wonderful since they would keep our brand identity alive and provide our customers with the updated information without us having to interfere with them. It has also simplified the process of processing the return requests and minimized the customer care tickets. **What do you dislike about Narvar?** The heart of operation is robust, but I have discovered the reporting dashboards to be made more user-friendly to adapt to our unique KPIs. The notification templates are stiff sometimes, and it is difficult to use only specific nuanced information to communicate to customers without a workaround. **What problems is Narvar solving and how is that benefiting you?** The issue we were grappling with was the lack of a regular flow of post-purchase contacts and opportunities to receive a repeat business and extra customer service. Since the adoption of Narvar, the customer satisfaction has increased significantly with proactive updates and much more professional and branded experience. It has actually assisted us in establishing better customer relationship once the sale has taken place. ### 30. Helpful Fulfillment Updates and Customer-Friendly Links **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Narvar?** It provides customers with useful information throughout the fulfillment process, and the links we include are really helpful. **What do you dislike about Narvar?** I don’t have anything negative to say about Narvar. There isn’t really anything I dislike. **What problems is Narvar solving and how is that benefiting you?** It provides customers with the information they need to track their orders. Our web platform doesn’t have visibility once an order is created and sent off, so being able to include a tracking link solves that problem. ### 31. Beautiful Email Creation and Embedded Tracking, But Pricey. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2026 **What do you like best about Narvar?** The embedded track page. Emails look good. **What do you dislike about Narvar?** It is very expensive. It also doesn’t have the capability to easily set suppression rules to prevent users from receiving multiple updates in the same day. The email editor can be clunky, and the site regularly errors out, which causes us to lose design updates while we’re in the middle of working on them. **What problems is Narvar solving and how is that benefiting you?** As a seller of a product that needs to be signed for at time of delivery, Narvar helps us reduce the number of missed deliveries and returned packages. ### 32. A returns process that makes customers happy and operations efficient. **Rating:** 4.0/5.0 stars **Reviewed by:** Felicio E. | Global returns operations lead, Food Production, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2025 **What do you like best about Narvar?** Active shipping updates have been very useful to our small business. Automatic delivery of tracking information is something that customers like and it has drastically decreased the number of where is my order emails we received. I also like the Narvar analytics dashboard. The product feedbacks on the reasons of our returns are also assisting us to take proactive action on correcting products and to enhance satisfaction among the customers. Our team has been finding it very helpful. **What do you dislike about Narvar?** To begin with, our branded tracking pages had a slightly limited customization options. We desired a greater range of design palette without having to hire external developers. One more, the initial version of international returns was, though simplified, manually set up to add a country into our shipment list. It was rather time-consuming in the very beginning. **What problems is Narvar solving and how is that benefiting you?** Pre Narvar, our returns process was cumbersome, where we used a third party that was not real time integrated. This made quite a confusion to us and our customers. The point is that now the returns are processed efficiently and customers can track their returns online, since it will be integrated with our e-commerce platform. This has enhanced our customer service and has enabled us to concentrate in other spheres of our business. ### 33. Streamlined Returns with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Narvar?** I find Narvar to be a great tool for having a digital journey on returns and checking some data to review. I like that their returns journey is straightforward and easy to use for end customers. From a business perspective, their hub offers a great way to analyze impact. I also appreciate the people there. **What do you dislike about Narvar?** I would say the customs feature was hard to build. The initial setup was tricky. **What problems is Narvar solving and how is that benefiting you?** I use Narvar for tracking returns, digitalizing our journey. Their returns journey is straightforward and easy for end customers, and the hub analyzes impact from a business perspective. ### 34. Seamless Returns with Some Initial Setup Challenges **Rating:** 4.0/5.0 stars **Reviewed by:** Darren L. | Ecommerce Retail Trading Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2025 **What do you like best about Narvar?** I find the photo upload feature in Narvar incredibly beneficial as it saves our customer care team a significant amount of time. This tool allows customers a seamless way to return items to our warehouse, which enhances the efficiency of our return process. I appreciate how Narvar streamlines returns, making the experience smoother for both our customers and team. **What do you dislike about Narvar?** I found the initial implementation of Narvar quite challenging, especially since it coincided with a site replatform. Understanding the terminology used by Narvar was not easy, and obtaining information from Royal Mail was difficult. **What problems is Narvar solving and how is that benefiting you?** Narvar offers a seamless return process for customers, saving my customer care team time with its photo upload feature. ### 35. Great for customising the customers post-purchase journey **Rating:** 4.0/5.0 stars **Reviewed by:** John W. | Ecommerce Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Narvar?** I really like the ability to customise each point of the post-purchase customer journey. Using different templates from confirmation through delivery allows me to effectively communicate relevant information. E.g. providing footwear care instructions on delivery. **What do you dislike about Narvar?** The platform did take a little bit of time to learn, and somethings feel quite manual within the UI. E.g. loading in and prepping assets. **What problems is Narvar solving and how is that benefiting you?** It is allowing us to communicate with the customer at each point of the post-purchase journey. Alleviating stress on our CS team and ensuring the customer has a good experience shopping with us. ### 36. Great tool & service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2025 **What do you like best about Narvar?** Narvar is a great system to use for ease of consumer order tracking. It allows for lots of flexibility in additional messages to relay to consumers during the order processing/shipping/delivery process. Also really enjoy our account representative and customer support. **What do you dislike about Narvar?** Not many downsides of Narvar - can take a bit to get up and running as there are many things you can affect in the backend. Learning curve to be accustomed but overall pretty easy to use. **What problems is Narvar solving and how is that benefiting you?** Narvar allows consumers to track their purchases throughout the shipping funnel. It gives us a place to market additional messages during this process (different categories, promotions, etc) to encourage the consumer to come back and shop for more. ### 37. Feature rich post purchase platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2025 **What do you like best about Narvar?** Covers all post purchase communication needs and has a very deep feature set with lots of flexibility to customize. They continually invest in developing their product with new releases happening frequently. **What do you dislike about Narvar?** It can take a fair bit of time to onboard something new. There also seems to be a lot within the platform that can be missed, so you really need to dedicate a lot time learning how to use it. **What problems is Narvar solving and how is that benefiting you?** Narvar handles our post purchase communications, including transactional emails and order/return tracking pages. They also handle our online returns management. ### 38. Effortless returns **Rating:** 4.0/5.0 stars **Reviewed by:** Mkhululi M. | CSR , Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2025 **What do you like best about Narvar?** I like that it makes the returns process easy to handle **What do you dislike about Narvar?** Sometimes we get errors. For example, it will tell you that a customer's order has not been shipped yet even though it has and the customer wants to make a return **What problems is Narvar solving and how is that benefiting you?** As a business that processes raw materials into value products, a lot of times those products do not meet the customers needs and have to be returned either for a refund or exchange. Narvar cuts the cost involved for both the company and the customer ### 39. We Chose Narvar to Help us Build a User Friendly Returns Process **Rating:** 4.0/5.0 stars **Reviewed by:** James A. | Manager of Business Applications, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Narvar?** We like the ease of use that the user experiences when creating their Return. **What do you dislike about Narvar?** I wish that we had more control over the configuration so we could make simply changes on our own instead of having to get Support involved for simple things, like changing a label of a field or a field mapping. I also would like the ability to put more data onto the FedEx label, such as our Order #. **What problems is Narvar solving and how is that benefiting you?** Prior to Narvar, our consumer customers had to physically call in and speak to someone to initiate a Return. By automating this process, our Customer Service Specialists are free to help customers with other issues. ### 40. Effortless Shopify Integration, But Room for improvement with carrier integrations and return rules **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2025 **What do you like best about Narvar?** Easy integration into Shopify allows for streamlined launch. Industry standard. **What do you dislike about Narvar?** Lack of return email transparency to manage the experience. Complexity of onboarding new carriers. Complicated rule settings. **What problems is Narvar solving and how is that benefiting you?** Integrated carrier returns and standardized return processing. Customer initiated returns will be solved for in the future once we have been on the platform longer. ### 41. Exceptional Support and Exceeds Expectations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2025 **What do you like best about Narvar?** Narvar's team has been exceptionally helpful in working with our organization to achieve our goals. Whenever we have brought them challenges, they have not only met but often exceeded our expectations. **What do you dislike about Narvar?** I honestly can't think of any valid reason why I dislike Narvar. **What problems is Narvar solving and how is that benefiting you?** Narvar assisted us in managing both our backorder shipments and returns. ### 42. Website can be inconvenient, but email reports make up for it. **Rating:** 3.5/5.0 stars **Reviewed by:** Joshua D. | Product Enhancement/Returns Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Narvar?** Our daily email reports listing new returns heading our way. **What do you dislike about Narvar?** The website feels limited at times and sometimes slow to respond. **What problems is Narvar solving and how is that benefiting you?** Narvar allows us to have a forecast of how many returned items we could be receiving. Also provide a means to look up customer order info if the package was damaged in transit and has illegible labels. ### 43. Seamless Tracking and Fast Support Make a Difference **Rating:** 4.0/5.0 stars **Reviewed by:** Sai Mohan K. | Senior Technical Support, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Narvar?** Real time order tracking Personalization Communication Seemless connection experience eay to check track the issues on misses Handling user queries On time response from Customer team on back of ticekts **What do you dislike about Narvar?** We earlier use Redeye which give all the data at one place which is missed More enhanced reports **What problems is Narvar solving and how is that benefiting you?** Email Communication Status Return and Exchanges management ### 44. Seamless & Easy Tool to Use **Rating:** 4.0/5.0 stars **Reviewed by:** V L. | Site Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Narvar?** I like how Narvar tool is very user friendly! I can go into it and find everything I need. **What do you dislike about Narvar?** I dislike the fact that once I upload and image I cannot delete it. I have to start over and make sure I upload the correct one. This wastes time. **What problems is Narvar solving and how is that benefiting you?** Helping customers track their packages ### 45. Great platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Narvar?** Love how you can have different blocks of content on the email & tracking page depending on where the customer is in their journey to receive their item. Online team is great to work with and always happy to help. **What do you dislike about Narvar?** It can be a little hard to remove blocks of content for the tracking pages, I would prefer to remove a block completely rather than have it empty and not show on the live page. **What problems is Narvar solving and how is that benefiting you?** Keeping customers in the loop for each step of where their package is in the journey ### 46. My Experience with Narvar **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Narvar?** It's very user-friendly, and creating email templates is straightforward. **What do you dislike about Narvar?** It would be fantastic if there were a dashboard where I could view the list of customers or orders. **What problems is Narvar solving and how is that benefiting you?** We currently lack a live tracking system for our customers, and that's where Narvar has been helpful for us. ### 47. A Robust Solution with Room for B2B Growth **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2025 **What do you like best about Narvar?** Narvar offers a powerful and robust post-purchase solution with a strong suite of tools for order tracking and customer notifications. Having used both their "Track" and "Notify" solutions, their online cloud platform is feature-rich, providing strong analytics, template customization, and customer segmentation capabilities. Integrating a "Tracking Widget" into Salesforce is a game changer. I can confidently say that Narvar delivers a best-in-class, user-facing experience, particularly in North America (US) - Easy to use, but to truly maximize its potential, businesses will need a dedicated team to manage and optimize the platform. **What do you dislike about Narvar?** The educational center could be more comprehensive, with content tailored to different business functions. While Narvar is primarily designed for B2C experiences, it could benefit from deeper B2B-focused research and feature development to better serve companies operating in that space. Additionally, we have encountered some integration challenges, both with the Tracking widget in Salesforce, as well as (separately) with the correct mapping of carrier scans in EMEA, highlighting a need for further refinement in global logistics support. **What problems is Narvar solving and how is that benefiting you?** Narvar is helping us reduce WISMO (Where Is My Order) calls by providing a more transparent and user-friendly order tracking experience (providing a significant improvement on our pre-existing order tracking and notification experience). Additionally, Narvar has fast-tracked our ability to deliver order notifications across multiple channels, including mobile app push notifications and SMS text messaging. This has led to greater customer satisfaction and operational efficiency. ### 48. I am ecommerce suppport engineer **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Narvar?** controlling return and EDD dates through config in narvar and also provide track link to customer **What do you dislike about Narvar?** i don't see anything which I am not linking in naravar as of now **What problems is Narvar solving and how is that benefiting you?** by providing easyway to manage return durations nad EDD dates along with providing tracking ### 49. It's a visually pleasing experience but the platform is very confusing to navigate **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Narvar?** The visual Narvar tracking experience that can be fully branded and styled to your liking **What do you dislike about Narvar?** The navigation of the platform is difficult, I often find it impossible to figure out where I need to go or make custom edits. **What problems is Narvar solving and how is that benefiting you?** Keeping our customers fully informed along the way of the status of their delivery. ### 50. Very User Friendly **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Narvar?** The most helpful part of Narvar is the user friendly platform that makes it extremly easy to manage assets and experiences. Also great feature is the ability to schedule different experiences seamlessly. **What do you dislike about Narvar?** I would like the capability to update experience headers more closly to our brand website. **What problems is Narvar solving and how is that benefiting you?** Easy manageable track pages that are visually dynamic for our customers ## Narvar Discussions - [Is Narvar a SaaS?](https://www.g2.com/discussions/is-narvar-a-saas) - 2 comments, 1 upvote - [Who is Narvar tracking?](https://www.g2.com/discussions/who-is-narvar-tracking) - 1 comment - [Who does Narvar ship with?](https://www.g2.com/discussions/who-does-narvar-ship-with) - 1 comment - [View Narvar pricing details and edition comparison](https://www.g2.com/products/narvar/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+11%3A51%3A37+-0500&secure%5Bsession_id%5D=ff2dd79e-6c67-44ef-90ed-88cff816ba50&secure%5Btoken%5D=e4fdd19588ecc26a8d937c0c864a28c873f052137493e2c34f7c3015d854caa6&format=llm_user) ## Narvar Integrations - 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[Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Stylitics](https://www.g2.com/products/stylitics/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Narvar Features **Labels** - Label Printing - Return labels - Bar codes - Shipping Labels **Integrations** - E-Commerce - WMS - Accounting Integration - OMS **Shipping Insurance** - Claim Tracking - Shipment Tracking Integrations - B2C E-Commerce Tracking - Claim Filing **Agentic AI - Package Tracking** - Multi-step Planning - Cross-system Integration - Proactive Assistance **Order management** - Shipment Tracking - Third-Party Integrations - Order Status - Shipping Services Integration - Package Tracking - Status Tracking - Delivery Tracking **Tracking** - Shipping - Inventory - Freight Shipping - Air Shipping - Ground Shipping **Carrier and rate management** - Vendor availability - Auditing & Claim Filing Services **Transactions** - Exchange - Refund - Credit **Additional Functionality** - Driver Management - AI Copilot - Reporting/Analytics - Resource Management - Quality Control - Warrant Tracking - Generative AI - Alerts/Notifications - Refund Management - Order Tracking - Vendor Management - Inventory Management - Traceability - Barcoding/RFID - Route Optimization - Self Service Portal - Customer Portal - Payment Processing - Shipping Management - Repair Management - API - Field Reporting - Label Printing - Supply Chain Management - Warehouse Management - Asset Tracking - Refund Opportunity Identification **Reports** - Shipment reports - Unshipped products **Additional Functionality** - AI Copilot - Shipping Optimization - Cost Recovery - Refund Opportunity Identification - Third Party Management - Generative AI - Automated Claim Filing - Package Analytics - Audit Management - Exceptions Management - Predictive Analytics - Carrier Invoice Auditing - Data Import/Export - Alerts/Notifications - Supplier Management - Container Shipping - Reporting/Analytics - Ground Shipping - Quotes/Estimates - Invoice Management - Import/Export Management - Activity Dashboard - Bills of Lading - Customizable Branding - Accounting - EDI - Returns Management - Parcel Shipping - Air Shipping - Customer Database - Claims Management - Discount Management - Transportation Management - Shipping Management - Shipment Price Calculation - Barcode/Ticket Scanning - Warehouse Management - Order Management - Real-Time Updates - API - Purchase Order Management - Inventory Management - Freight Shipping - Search/Filter - Ocean Shipping - eCommerce Management - Multi-Location - Workflow Automation ## Top Narvar Alternatives - [AfterShip](https://www.g2.com/products/aftership/reviews) - 4.7/5.0 (309 reviews) - [parcelLab](https://www.g2.com/products/parcellab/reviews) - 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