# Narvar vs parcelLab Comparison
---
## AI Generated Summary
- **G2 reviewers report** that parcelLab excels in user-friendliness, with many praising its intuitive interface that allows users to easily check shipment details. This simplicity is highlighted by feedback stating, "I love how simple it is to use + how many info we can see," making it a strong choice for teams looking for a straightforward solution.
- **Users say** that Narvar offers robust tracking capabilities, with features that allow for tracking, estimating, and notifying users about their orders. Reviewers appreciate the ability to provide customers with useful information throughout the fulfillment process, enhancing the overall customer experience.
- **According to verified reviews** , parcelLab provides comprehensive visibility from the warehouse to the customer, which is a significant advantage for businesses needing detailed tracking. Users mention that this feature gives them a "real experience" and the necessary details to verify information, which can be crucial for customer service teams.
- **Reviewers mention** that Narvar is highly customizable, making it easy for brands to configure the platform to meet their specific needs. Users have noted that "making updates is very efficient," which can be a major benefit for businesses managing multiple brands or products.
- **G2 reviewers highlight** that parcelLab's support quality is notably high, with users rating it positively for its responsiveness and helpfulness. This level of support can be a deciding factor for companies that prioritize assistance during implementation and ongoing use.
- **Users report** that while Narvar has strong features for returns management, it faces challenges in areas like label printing and proactive assistance, with lower ratings in these specific functionalities. This could be a consideration for businesses that require a more comprehensive returns solution.



| | Narvar | parcelLab | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 166 | 258 | 
| **Largest Market Segment** | Mid-Market (46.1% of reviews) | Mid-Market (58.4% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Narvar

Pros:
- Customer Experience (59 reviews)
- Ease of Use (58 reviews)

Cons:
- Limited Customization (23 reviews)
- Limited Functionality (22 reviews)

### parcelLab

Pros:
- Ease of Use (66 reviews)
- Tracking Efficiency (51 reviews)

Cons:
- Tracking Issues (21 reviews)
- Missing Features (14 reviews)

---
## Ratings Comparison
| Rating | Narvar | parcelLab | 
|---|---|---|
  | **Meets Requirements** | 8.5 (129 reviews) | 9.0 (219 reviews) | 
  | **Ease of Use** | 8.1 (129 reviews) | 8.9 (227 reviews) | 
  | **Ease of Setup** | 7.7 (104 reviews) | 8.9 (196 reviews) | 
  | **Ease of Admin** | 7.9 (65 reviews) | 8.8 (74 reviews) | 
  | **Quality of Support** | 8.3 (124 reviews) | 8.8 (207 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (66 reviews) | 9.2 (77 reviews) | 
  | **Product Direction (% positive)** | 8.1 (122 reviews) | 9.7 (212 reviews) | 

---
## Pricing

### Narvar

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### parcelLab

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Shipping

| Product | Score | Reviews |
|---|---|---|
| **Narvar** | 7.7/10 | 58 |
| **parcelLab** | 8.9/10 | 116 |

#### Labels

| Feature | Narvar | parcelLab | 
|---|---|---|
| **Label Printing** | 6.7 (40 reviews) | 8.5 (83 reviews) | 
| **Return labels** | 7.3 (42 reviews) | 8.9 (84 reviews) | 
| **Bar codes** | 6.8 (39 reviews) | 8.4 (83 reviews) | 

#### Order management

| Feature | Narvar | parcelLab | 
|---|---|---|
| **Order tracking** | 8.6 (57 reviews) | 9.5 (105 reviews) | 
| **E-commerce integrations** | 8.1 (43 reviews) | 8.9 (91 reviews) | 
| **Manage orders** | Feature Not Available | 8.8 (25 reviews) | 
| **Order Status** | 8.5 (48 reviews) | 9.3 (99 reviews) | 

#### Carrier and rate management

| Feature | Narvar | parcelLab | 
|---|---|---|
| **Vendor availability** | 8.0 (40 reviews) | 8.8 (85 reviews) | 

#### Reports

| Feature | Narvar | parcelLab | 
|---|---|---|
| **Shipment reports** | 7.6 (42 reviews) | 9.1 (96 reviews) | 
| **Unshipped products** | 7.1 (37 reviews) | 8.5 (85 reviews) | 

### Returns Management

| Product | Score | Reviews |
|---|---|---|
| **Narvar** | 7.9/10 | 80 |
| **parcelLab** | 8.8/10 | 113 |

#### Integrations

| Feature | Narvar | parcelLab | 
|---|---|---|
| **E-Commerce** | 8.8 (68 reviews) | 9.0 (98 reviews) | 
| **WMS** | 7.6 (48 reviews) | 8.8 (91 reviews) | 
| **Accounting** | 7.5 (50 reviews) | Feature Not Available | 
| **OMS** | 7.8 (50 reviews) | 8.8 (92 reviews) | 

#### Tracking

| Feature | Narvar | parcelLab | 
|---|---|---|
| **Shipping** | 9.1 (69 reviews) | 9.3 (105 reviews) | 
| **Inventory** | 7.8 (52 reviews) | 8.4 (33 reviews) | 

#### Transactions

| Feature | Narvar | parcelLab | 
|---|---|---|
| **Exchange** | 7.5 (51 reviews) | 8.4 (93 reviews) | 
| **Approvals** | Feature Not Available | 8.8 (90 reviews) | 
| **Refund** | 7.8 (55 reviews) | 8.9 (22 reviews) | 
| **Credit** | 7.3 (49 reviews) | 9.0 (21 reviews) | 

### Shipping Insurance

| Product | Score | Reviews |
|---|---|---|
| **Narvar** | 9.7/10 | 7 |
| **parcelLab** | N/A | N/A |

#### Shipping Insurance

| Feature | Narvar | parcelLab | 
|---|---|---|
| **Claim Tracking** | Not enough data | Not enough data | 
| **Shipment Tracking Integrations** | Not enough data | Not enough data | 
| **Cargo Tracking** | Feature Not Available | Not enough data | 
| **Reporting & Analytics** | Feature Not Available | Not enough data | 
| **B2C E-Commerce Tracking** | 9.8 (7 reviews) | Not enough data | 
| **Claim Filing** | Not enough data | Not enough data | 

### Package Tracking

| Product | Score | Reviews |
|---|---|---|
| **Narvar** | 6.8/10 | 38 |
| **parcelLab** | 8.1/10 | 47 |

#### Agentic AI - Package Tracking

| Feature | Narvar | parcelLab | 
|---|---|---|
| **Multi-step Planning** | 6.3 (30 reviews) | 7.7 (30 reviews) | 
| **Cross-system Integration** | 7.4 (35 reviews) | 8.4 (35 reviews) | 
| **Proactive Assistance** | 6.6 (33 reviews) | 8.3 (34 reviews) | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Narvar** | N/A | N/A |
| **parcelLab** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Narvar | parcelLab | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Returns Management Software](https://www.g2.com/categories/returns-management), [Package Tracking Software](https://www.g2.com/categories/package-tracking), [Shipping Software](https://www.g2.com/categories/shipping)

**Unique to Narvar (1):** [Shipping Insurance Software](https://www.g2.com/categories/shipping-insurance)

**Unique to parcelLab (1):** [SAP Store Software](https://www.g2.com/categories/sap-store)


---
## Reviewer Demographics

### By Company Size

| Segment | Narvar | parcelLab | 
|---|---|---|
| **Small-Business** | 27.7% | 16.3% | 
| **Mid-Market** | 46.1% | 58.4% | 
| **Enterprise** | 26.2% | 25.3% | 

### By Industry

#### Narvar

- **Retail:** 32.6%
- **Apparel & Fashion:** 29.7%
- **Consumer Goods:** 8.0%
- **Luxury Goods & Jewelry:** 2.9%
- **Pharmaceuticals:** 2.2%
- **Health, Wellness and Fitness:** 2.2%
- **Marketing and Advertising:** 2.2%
- **Accounting:** 1.4%
- **Consumer Electronics:** 1.4%
- **Consumer Services:** 1.4%
- **Other:** 15.9%

#### parcelLab

- **Retail:** 21.7%
- **Apparel & Fashion:** 16.5%
- **Consumer Services:** 10.9%
- **Consumer Goods:** 10.4%
- **Furniture:** 4.8%
- **Logistics and Supply Chain:** 2.6%
- **Information Technology and Services:** 2.2%
- **Automotive:** 1.7%
- **Textiles:** 1.7%
- **Consumer Electronics:** 1.7%
- **Other:** 25.7%

---
## Alternatives

### Alternatives to Narvar

- [AfterShip](https://www.g2.com/products/aftership/reviews) — 4.7/5 stars (308 reviews)
- [ShipStation](https://www.g2.com/products/shipstation/reviews) — 4.3/5 stars (567 reviews)
- [Loop Returns](https://www.g2.com/products/loop-returns/reviews) — 4.7/5 stars (63 reviews)
- [FacilityOS](https://www.g2.com/products/facilityos/reviews) — 4.7/5 stars (257 reviews)
- [FarEye](https://www.g2.com/products/fareye/reviews) — 4.7/5 stars (242 reviews)
- [ShipHero](https://www.g2.com/products/shiphero/reviews) — 4.4/5 stars (201 reviews)
- [Freightview](https://www.g2.com/products/freightview/reviews) — 4.7/5 stars (195 reviews)
- [Easyship](https://www.g2.com/products/easyship/reviews) — 4.3/5 stars (172 reviews)
- [Parcel Tracker Mailroom](https://www.g2.com/products/parcel-tracker-mailroom/reviews) — 4.7/5 stars (179 reviews)
- [MyCarrierTMS](https://www.g2.com/products/mycarriertms/reviews) — 4.7/5 stars (173 reviews)

### Alternatives to parcelLab

- [AfterShip](https://www.g2.com/products/aftership/reviews) — 4.7/5 stars (308 reviews)
- [ShipStation](https://www.g2.com/products/shipstation/reviews) — 4.3/5 stars (567 reviews)
- [FarEye](https://www.g2.com/products/fareye/reviews) — 4.7/5 stars (242 reviews)
- [FacilityOS](https://www.g2.com/products/facilityos/reviews) — 4.7/5 stars (257 reviews)
- [ShipHero](https://www.g2.com/products/shiphero/reviews) — 4.4/5 stars (201 reviews)
- [Freightview](https://www.g2.com/products/freightview/reviews) — 4.7/5 stars (195 reviews)
- [Parcel Tracker Mailroom](https://www.g2.com/products/parcel-tracker-mailroom/reviews) — 4.7/5 stars (179 reviews)
- [Easyship](https://www.g2.com/products/easyship/reviews) — 4.3/5 stars (172 reviews)
- [MyCarrierTMS](https://www.g2.com/products/mycarriertms/reviews) — 4.7/5 stars (173 reviews)
- [Shiptheory](https://www.g2.com/products/shiptheory/reviews) — 4.9/5 stars (166 reviews)

---
## Top Discussions

### Narvar

- Title: [Is Narvar a SaaS?](https://www.g2.com/discussions/is-narvar-a-saas) — 2 comments, 1 upvote
  > **Top comment:** "Yes, it is."
- Title: [Who is Narvar tracking?](https://www.g2.com/discussions/who-is-narvar-tracking) — 1 comment *(includes official response)*
  > **Top comment:** "Narvar tracks shipments and customer interactions for over 1,500 brands and retailers, supporting more than 1,000 carriers and touching over 2 billion..."
- Title: [Who does Narvar ship with?](https://www.g2.com/discussions/who-does-narvar-ship-with) — 1 comment *(includes official response)*
  > **Top comment:** "Narvar isn't a shipping provider. However, Narvar does support over 1,000 carriers worldwide, enabling seamless shipment tracking and post-purchase..."

### parcelLab

- Title: [How does the returns feature work with parcelLab?](https://www.g2.com/discussions/how-does-the-returns-feature-work-with-parcellab) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "We offer a comprehensive returns management feature as part of our post-purchase communication and customer experience services. The returns feature works by..."
- Title: [How long does it take to setup an account?](https://www.g2.com/discussions/how-long-does-it-take-to-setup-an-account) — 1 comment, 1 upvote
  > **Top comment:** "At parcelLab, the account setup process is streamlined to ensure efficiency. The process encompasses handling different carriers, languages, and integrations..."
- Title: [How well does parcelLab connect with different e-commerce platforms?](https://www.g2.com/discussions/how-well-does-parcellab-connect-with-different-e-commerce-platforms) — 1 comment, 1 upvote
  > **Top comment:** "We connect well with various e-commerce platforms. We offer standard integrations to Shopify, SAP, Salesforce, Zendesk, Trustpilot, and more. You can find..."
- Title: [What is ParcelLab used for?](https://www.g2.com/discussions/what-is-parcellab-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "parcelLab is a cloud-based solution designed to enhance post-purchase communication for online retailers. Here are some of the things that parcelLab can be..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/narvar-vs-parcellab)